TNB Electricity Supply Application Handbook ESAH PDF

Vision
To be among the leading corporations

in energy and related businesses globally
Mission
We are committed to excellence
in our products and services
Shared values
Our shared values provide us with
a principle that will shape our
business ethics and operations
q Customer first
q Business excellence
q Integrity
q Caring
TENAGA
NASIONAL B E R H A D
Acknowledgement
Tenaga Nasional Berhad would like to acknowledge those that have

actively contributed towards this effort in revisiting the TNBs Supply
Application Handbook initially launched in 2001.
In our endeavor to provide more effective and efficient service to our

customers, your inputs have been of tremendous help to us to further
improve and add more substance to the initial First Edition.
Special thanks to Federation of Malaysia Consumers Association

(FOMCA), Federation of Malaysian Manufacturers (FMM), Association of
Consulting Engineers of Malaysia (ACEM), The Electrical and Electronics
Association of Malaysia (TEEAM), Real Estate and Housing Developers
Association (REHDA) and Jabatan Kerja Raya (JKR) for their written
comments and all others that have contributed in more ways than one to
the publication of the 2nd Edition of the Supply Application Handbook.
TENAGA
CONTENTS
SUPPLY APPLICATION
1.0 Tenaga Nasional Berhad Electricity System ........................................................................5
2.0 Supply Application for Load up to 100kVA
......................................................................12
3.0 Supply Application for Load Exceeding 100kVA
.............................................................
14
4.0 Application Process for Streetlight ....................................................................................20
CONNECTION GUIDELINES
1.0 Planning for Connection ....................................................................................................22
2.0 Planning and Design Criteria .............................................................................................29
3.0 Demand Estimation ...........................................................................................................42
4.0 Supply Schemes .................................................................................................................44
METERING GUIDELINES
1.0 General ............................................................................................................................51
2.0 Single Phase Metering .......................................................................................................51
3.0 Three Phase Whole Current Metering ...............................................................................54
4.0 Group Metering For Whole Current Metering ..................................................................55
5.0 LVCT Metering ..................................................................................................................56
6.0 Medium and High Voltage Metering .................................................................................58
GLOSSARY AND DEFINITIONS ...........................................................................................63
APPENDIX .................................................................................................................................69
TENAGA
CONTENTS
1.0 TENAGA NASIONAL BERHAD ELECTRICITY SYSTEM.......................................5

1.1 Introduction ..........................................................................................................................5
1.2 Distribution Division ...........................................................................................................5
1.3 Kedai Tenaga .......................................................................................................................6
1.4 Voltages ...............................................................................................................................7
1.5 Supply Frequency ................................................................................................................7
1.6 Earthing System ...................................................................................................................7
1.7 Short Circuit Ratings ...........................................................................................................7
1.8 Act, Regulation and Code ....................................................................................................8
1.9 Supply Voltage Options .......................................................................................................8
1.10 Types of Supply Application ...............................................................................................9
1.11 Consumer Standby Supply
..................................................................................................9
1.12 Alternative Source of Supply
..............................................................................................9
1.13 Provision of Temporary Supply
........................................................................................
10
1.14 Single Tenant Premise
.......................................................................................................
10
1.15 Multi Tenanted Premises
...................................................................................................
10
1.16 Turnkey Projects

...............................................................................................................10
1.17 Connection Charges...........................................................................................................10
1.18 Tariff

..................................................................................................................................11
1.19 Request for Additional or Special Features

.......................................................................11
1.20 Service Level Agreement (SLA)
.......................................................................................11
2.0 SUPPLY APPLICATION FOR LOAD UP TO 100kVA ...........................................

12
2.1 Purpose

..............................................................................................................................12
2.2 What the Applicant Should Do
..........................................................................................12

2.3 What the Electrical Contractor Should Do

........................................................................12
2.4 TNB Supply Lead Time

....................................................................................................13
2.5 Dispute Between Applicant and Electrical Contractor
......................................................13

3.0 SUPPLY APPLICATION FOR LOAD EXCEEDING 100kVA ..............................14

3.1 Purpose
..............................................................................................................................
14
3.2 Application Process
...........................................................................................................
14
3.3 Application Parts
...............................................................................................................
14
Part A : Authorities Approval Process
.............................................................................
14
Part B : TNB Technical & Financial Approval Process
...................................................
15
3.4 What The Applicant Should Do
........................................................................................
16
3.5 Supply Project Lead Time
.................................................................................................
17
3.6 What The Electrical Consultant Engineer Should Do
.......................................................
18
3.7 Dispute Between Applicant and Electrical Consultant Engineer ......................................
19
4.0 APPLICATION PROCESS FOR STREETLIGHT ....................................................20

4.1 Purpose
..............................................................................................................................
20
4.2 Types of Applications
........................................................................................................
20
4.3 Application by Developer
..................................................................................................
20
4.4 Application by Individuals/ Local Authority/Government Authority ...............................20
TENAGA
1.0 TENAGA NASIONAL BERHAD ELECTRICITY SYSTEM
1.1 Introduction
The Tenaga Nasional Berhad (TNB), a public listed company registered under Companies Act 1965, is charged
with the following responsibilities
To generate, transmit, distribute and sell energy to consumer throughout Peninsular Malaysia.
To plan, install, operate and maintain electricity installation for the generation, transmission and distribution
of electricity.
To achieve the above objectives, the company owns and operate power plants and the National Grid, and
installed for this purpose, consumer service centres, call management centres, substations and administrative
offices throughout Peninsular Malaysia. TNBs core activities are in generation, transmission and distribution
of electricity which are being handled by 3 Divisions :
Generation Division
Transmission Division
Distribution Division
1.2 Distribution Division
Distribution Division supplies electricity in strict accordance with the provisions of the Electricity Supply Act
1990, the Licensee Supply Regulations 1990 and the Electricity Regulations 1994 (and all amendments thereto).
Distribution Division is divided into 2 main regional operational areas where operational efficiency is further
enhanced through the creation of 2 main regional areas, headed by the respective Senior General Managers
which covers :
Area States
Selangor, Wilayah Persekutuan, Putrajaya/Cyberjaya,
Region 1
Negeri Sembilan, Melaka and Johor
Perlis, Kedah, Pulau Pinang, Perak,
Region 2
Pahang, Terengganu and Kelantan
The States are comprised of main jurisdiction areas under the care of Area Managers. Some areas have smaller
jurisdiction areas and are managed by Branch Managers. All district offices (areas and branches) have one or
more Kedai Tenaga under their jurisdiction.
Kedai Tenaga provides functions pertaining to Application for Supply, Billing & Collection, Upgrading of
Services and other consumer related activities.
The technical aspects of the operations of the areas include planning, designing, construction, and system
operation and maintenance that delivers supply to the Consumer.
The support departments at the headquarters include

Finance, Engineering, Human Resource Management,
Materials Resource Management, Strategic Management and Organisational Development and Consumer
Services and Marketing.
TENAGA
1.3 Kedai Tenaga
Kedai Tenaga is TNBs Service and Advisory Centre. It provides TNBs consumers with Consumer Service
and Elektrik Bestari, TNBs first branded service that provides electricity advisory service for the home. There
are 145 Kedai Tenaga centres throughout Peninsular Malaysia at your service. Please refer to Appendix 1 for
complete information on Kedai Tenaga centres throughout Peninsular Malaysia. This list is subject to changes
and may be reviewed from time to time.
Kedai Tenaga is where TNB as a caring and friendly utility touches base with its consumers. At Kedai Tenaga,
you may experience directly our value-added services which we have specially made available to you, our
valued consumers. Services provided at Kedai Tenaga include:
a) One stop payment counter for all electricity and other utility bills.
Come and meet our friendly personnel who will handle all your utility bills transactions.
Payment can be made by cash, cheque or credit card.
You can also make arrangements to have your electricity bills paid through banks or
ATM cards.
TNB, being a caring company, is always concerned about elderly and handicapped consumers
who have genuine problems in settling their bills due to financial difficulties. TNB is aware of
the difficulties encountered and special arrangements can be made for easy payment schemes
for this group of people.
b) Electricity supply application

At Kedai Tenaga, we offer you advice on all matters pertaining to your supply application.
For wiring purposes in your house, you may choose from a varied selection of contractors
from our directory of registered electrical contractors. This directory enables you to select a
contractor who is base close to your home. It ensures further efficiency and convenience.
We help you to find out the requirements for supply application in your home.
c) Inquiries pertaining to billing and others.

Come and visit us to discuss or obtain further clarification on any billing inquiries that you
have. Our front line staff will be happy to help you in resolving any problems you might have
with these inquiries.
d) TNB also offers the following services to its valued consumers:

Appointments to have the meter read in case the premises are locked during working hours.
Meter change if consumers suspect that the meter is faulty. If a consumer feels that the meter is
not recording accurately, a written application should be submitted to have the meter tested. A
fee of RM5 will be charged. However, if upon testing the meter it is found that the inaccuracy
is more than 3%, the meter will be replaced and the testing fee of RM5 will be refunded.
Reconnection of supply to consumers premises if the supply is disconnected due to change of
tenancy (if the premises have been vacant for more than 2 months) or nonpayment bill. For
disconnection due to nonpayment of electricity bills, outstanding balances need to be paid
before electricity supply can be reconnected.
Disconnection of supply if there is a change of tenancy.
TENAGA
e) Elektrik Bestari
TNB provides electricity advisory for the home. Our Kedai Tenaga has an Elektrik Bestari corner which provides
consumers with basic information on energy efficiency, safety and related topics. For enquiries on electricity
advisory, consumers may enquire at any nearest Kedai Tenaga.
1.4 Voltages
The transmission voltage networks are 500kV, 275kV and 132kV, whilst the distribution voltages are 33kV,
11kV and 415/240 Volts. However, in the case of certain parts of Johor & Perak the distribution voltages may
also include 22kV and 6.6kV.
1.5 Supply Frequency
The supply frequency is 50Hz 1%.
1.6 Earthing System
High Voltage and Extra High Voltage
3 phase configuration
solidly earthed or impedance earthed
overhead lines and underground cable are used extensively for high and extra high voltage distribution
Low Voltage 415/240V
3 phase 4 wire system

neutral point solidly earthed mixture of overhead lines, underground cables and aerial insulated cables
mixture of overhead lines, underground cables and aerial insulated cables
1.7 Short Circuit Ratings
As a guide, the maximum fault levels for the various voltage systems are as follows. All equipment proposed to
be installed and connected to TNB supply must comply with the stated short circuit ratings:
System Short circuit rating for 3s
i. 500kV 50 kA
ii. 275kV 40 kA
iii. 132kV 31.5 kA
iv. 66kV 20 kA
v. 33kV 25 kA
vi. 22kV 20 kA
vii. 11kV 20 kA
viii. 6.6kV 20 kA
ix. 415/240 V 31.5 kA
TENAGA
1.8 Act, Regulation and Code
The electricity supply and installation practice in Peninsular Malaysia are governed by the following :-
1 Electricity Supply Act 1990 Act 447

2 Licensee Supply Regulations 1990
3 Electricity Regulations, 1994
4 Occupational, Safety & Health Act 1994
5 Malaysian Standard MS IEC 60364 Electrical Installation of Buildings
1.9 Supply Voltage Options
Supply may be provided at any of the declared voltages :-
275 kV, 132kV, 33kV, 22 kV*, 11kV, 6.6 kV* and 415/240V. Generally, supplies to domestic premises are
given at single phase 2-wire or three phase 4-wire. However, the actual supply voltage provided depends on the
magnitude of the individual applicants load requirements :-
Low Voltage
i. Single-phase, two-wire, 240V, up to 12 kVA maximum demand
ii. Three-phase, four-wire, 415V, up to 45 kVA maximum demand
iii. Three-phase, four-wire, C.T. metered, 415V, up to 1,000 kVA maximum demand
Medium Voltage & High Voltage
i. Three-phase, three-wire and 11kV for load of 1,000 kVA maximum demand and above
ii. Three-phase, three-wire, 22kV or 33kV for load of 5,000 kVA maximum demand and above
iii. Three-phase, three-wire, 66kV, 132kV and 275kV for exceptionally large load of above 25 MVA maximum
demand
It should be noted that voltages other than the above classifications couldnt be provided by TNB. However,
consumers can make their own transformation arrangements where necessary.
System for certain parts of Johor and Perak only.
TENAGA
1.10 Types Of Supply Application
All new applications and upgrade of supply requirement can be classified into three (3) types of supply
applications.
1) Supply Application For Load Up To 100kVA
Supply usually from existing supply mains

Submission of applications to TNB by Electrical Contractor registered with the Energy Commission
Connection of supply may take a maximum of 3 weeks upon approval from the local authorities
2) Supply Application For Load Exceeding 100kVA
Supply may require establishment of new substation/substations

Submission of applications to TNB by Consultant Engineer
Connection of supply may take a minimum of 6 months depending on the extent of electrical infrastructure
required and approval from the local authorities
3) Supply Application For Streetlight
Application made by the local authority/government department

Application by developer
Application by individual
For any supply involving co-generating, a separate licence need to be obtained from the relevant governing
authority.
1.11 Consumers Standby Supply
Standby generator(s) may be used by the applicant at their premises, subject to compliance with the relevant
laws. The generators shall remain a separate system from TNB distribution system and the applicant shall
declare to TNB on the safe installation of the generator(s).
This may be used in place of TNBs supply source through a suitable, approved changeover facility under
emergency conditions. The Energy Commission and other relevant authorities govern the generators and standby
supply.
1.12 Alternative Source of Supply
A large consumer may require an alternative source of supply. TNB will provide such alternative supply at an
additional cost.

TENAGA
1.13 Provision Of Temporary Supply
Temporary supply can be installed for a period of 6 months. Supply is intended for purposes of electric supply for
temporary work site, festivals and celebrations. The applicant shall provide a suitable corridor for installation of
supply mains and site for metering point. The meter will be installed at a meter board provided by the applicant.
The Electrical Contractor shall test the installation.
If the requirement exceeds 6 months, the approval shall be subject to availability of supply
Application for temporary supply shall be separately submitted, stating the load requirements. The applicant
will be charged full cost and according to the appropriate tariff plus an additional 33% surcharge on the total
monthly bill.
1.14 Single Tenant Premises
If the supply is for a single tenant only (the owner, the developer or the landlord) then the entire supply will
be metered at the applicants incoming switchboard. The consumption will be charged at the appropriate tariff
rates.
1.15 Multi Tenanted Premises
If the supply is for multi tenanted premises where part of the supply is intended for the owner, developer or
landlord, and the rest for the tenants in the building, the landlords supply and each of the tenants supplies will
be separately metered and billed by TNB.
The owner, developer, or landlord shall provide, own, maintain and repair at his own expense the electrical
systems in the buildings including adequate and necessary rising and lateral mains. The design, installation and
operating of such electrical systems shall comply with requirements of all the relevant authorities including the
Energy Commissions and TNBs.
1.16 Turnkey Projects
In certain cases, the applicant may apply to undertake the planning and installation of the electrical systems
(including overhead lines, switchgears, cables, based on TNBs specifications and requirements) with the
assistance of Electrical Consultant Engineer(s) and Electrical Contractor(s). Under the turnkey concept the
applicant will then hand over the entire electrical system to TNB. A separate discussion on this will have to be
conducted with TNB.
1.17 Connection Charges
Please refer to the Statement of Connection Charges booklet available at the Kedai Tenaga. The booklet is
subjected to change as may be published from time to time.
10 TENAGA
1.18 Tariff
Please refer to the Tariff booklet available at the Kedai Tenaga. Tariffs are subjected to change as may be
published from time to time and approved by the Minister of Energy, Water and Telecommunication
1.19 Request For Additional Or Special Features
Any request for additional or special features eg special request for an additional feeder by applicant, the
applicant will have to pay the full cost of the additional request.
1.20 Service Level Agreement (SLA)
Offer is open to all housing developers to enter into a Service Level Agreement (SLA) with TNB when applying
for electricity supply for housing development (as prescribed under the Housing Development (Control and
Licensing) Act 1966). The scope of the SLA includes the time frame process for connection of supply and the
duties and obligation by TNB and housing developers in ensuring the electricity supply is connected to the
housing projects within the stipulated time to avoid delays in handing over houses to the purchaser.
Please refer to the Kedai Tenaga for details on the SLA.
11
TENAGA 11
2.0 SUPPLY APPLICATION FOR LOAD UP TO 100kVA
2.1 Purpose
The application for the supply of electricity with load up to 100kVA which is for a 3 phase low voltage system
is outlined here.
The applicant should take the following steps to apply for supply of electricity up to 100kVA for a 3-phase
low voltage system.
Steps Action Reference
Appoint an Electrical Contractor who is registered with The Energy

The Electrical Contractor must be
1 Commission, who will act on their behalf and submit the application for the
registered with the Energy Commission
applicant using the Supply Application Form available at Kedai Tenaga.

Statement of Connection Charges
2 Settle connection charges billed by TNB through the Electrical Contractor booklet available at any Kedai Tenaga
After completion of TNBs work (before installation of meter), the

applicant shall:
Deposit a sum of money equivalent to 2 months bill or as reviewed from Tariff booklet available at the nearest
3 time to time. For deposit of more than RM2,000, the applicant can settle Kedai Tenaga
either in cash or Bankers Guarantee
Sign electricity supply contract with TNB through the appointed
Electrical Contractor
2.3 What The Electrical Contractor Should Do
The Electrical Contractor appointed by the applicant should take the following action:
1 Submit application for the applicant using the Supply Application Form
available at Kedai Tenaga.
Appendix 3
All documents in checklist must be completed, duly endorsed by the
appropriate competent person(s) of the appropriate category and attached
with the application.
2 After TNB has :

validated compliance to checklist Statement of Connection
conducted analysis of supply connection Charges Booklet available
reviewed connection charges and issue bill to contractor at any Kedai Tenaga
The applicant shall settle connection charges to TNB.
3 After TNB has implemented work on site, the Electrical Contractor shall:
Submit G and H form certifying the internal installations Tariff Booklet available at nearest
have been tested Kedai Tenaga
Arrange for applicant to sign supply contract with TNB
Arrange appointment for meter installation with TNB
12 TENAGA
2.4 TNB Supply Lead Time
The flowchart for the application process is as outlined in Appendix 2. TNB supply lead-time will take up to 3
weeks depending on the approval from the local authorities.
2.5 Dispute Between Applicant And The Electrical Contractor
In the event of a dispute between the applicant and the Electrical Contractor and the applicant wishes to terminate
the services of the Electrical Contractor, the applicant shall duly notify the Electrical Contractor concerned in
writing with the copy extended to TNB. TNB shall not be a party to any dispute or litigation arising thereof.
13
TENAGA 13
3.0 SUPPLY APPLICATION FOR LOAD EXCEEDING 100kVA
3.1 Purpose
To explain the process for supply application with load exceeding 100kVA.
The application process incorporates not only TNB requirements but taking into account the Government
Development Plan Approval Process in Peninsular Malaysia (except Wilayah Persekutuan Kuala Lumpur and
Putrajaya) issued by the Bahagian Perancangan Dasar & Pembangunan Kementerian Perumahan dan Kerajaan
Tempatan: 2002 Edition.
The inclusion of the said Government procedure shall ensure :
Infrastructure planning and approval process of the TNB complements the National Policy
TNB as a member Agency of the Government Development Plan Committee has to ensure complete
transparency of its process through timely responses to Development Plan Approval Process
TNB Supply Application Process ensures complete agreement of Distribution Divisions plans and the
Consultant Engineers submissions especially on the location and size of substations needed for the supply
of electricity to the development area, and is valid for 2 years after the approval from the Jabatan Perancang
Bandar & Desa (JPBD).
3.3 Application Parts
There are two parts to the application :
Part Function Reference
A Requirement of Approval from the Governments Development Plan Approval Process Appendix 4 & 5
B TNB Application Requirement after completion of Part A Appendix 7
PART A : Authorities Approval Process
The part A process approval that involves TNBs technical comments is as shown in Development Plan Approval
Process in Appendix 4 & 5. At each application process, TNB requires a processing time of up to 10 days to
complete the comments for Jabatan Perancang Bandar & Desa (JPBD). The main process can be summarised
as follows :
Stage Description
1 Submit Development Plan
The Consultant Engineer submits development plan application for the proposed development to JPBD.
All plans must be prepared by a licensed surveyor.
The comments from all relevant technical agencies including TNB are required prior to approval by JPBD.
14 TENAGA
Stage Description
2 TNB Register Application
The Consultant Engineer/JPBD submits application to TNB complete with required details as in Checklist
in Appendix 6. TNB will:
Acknowledge receipt and gives a file number, which is used as reference in any dealings with TNB.
Study the proposal. Match the existing system network and determine method of supply.
3 Mutual Understanding Of Plan
Both TNB and Consultant Engineer will conduct discussion to agree to technical requirement such as
substation number, size, location, site and consumers main switch room.
In case of a dispute on TNB proposal, the Consultant Engineer shall refer to the relevant State General
Managers. A discussion shall be arranged by the relevant State General Managers to arrive at an agreement.
4 TNB Submit Comments to JPBD
TNB submit to JPBD the proposed development plans including all technical comments using TNB official
stamp as required by JPBD.
JPB approves the proposed development plan. The validity is subjected to:
- confirmation of layout details and precomputation plans
- no changes in development
- 2 years extension
5 TNB Application for Electricity Supply above 100KVA process starts

(Part B)
PART B : TNB Technical & Financial Approval Process
Part B process is the TNB Application Process for Electricity Supply above 100 KVA as outlined in Appendix
7. The process starts after the completion of Part A (Authorities Approval Process). The Process in Part B can
be summarised as follows:
Stage Description
1 Submit Application
The Electrical Consultant Engineer submits application for the Electricity Supply to the nearest Kedai
Tenaga. Complete details as in Appendix 6 must be submitted with the application.
TNB will issue an acknowledgement letter to the Electrical Consultant Engineer as in Appendix 8 using the
same file reference given during Part A (Authorities Approval Process).
2 Documentation Check And System Study
15
TNB will advise on the necessary amendment to the consultant by telephone or letter. The Electrical
Consultant Engineer is to ensure that all the amendments are done and resubmitted to TNB.
TENAGA 15
Stage Description
3 Joint Meeting
TNB will restudy the amendments and arrange for a joint meeting with the
Electrical
Consultant Engineer
for final acceptance of the technical requirements. Activities of both parties will be recorded in the Joint
Meeting Action Log as in Appendix 9.
4 Connection Charges
TNB will issue a Notice of Connection Charges to the Electrical Consultant Engineer as per Appendix 10.
5 Electricity Infrastructure Agreement (Optional)
The applicant may decide to enter into an Electricity Infrastructure Agreement with TNB with regard to
TNB scope of work, charges and timely connection.
6 Discussion And Preparation Of Site Work
After payment of connection charges, the Electrical Consultant Engineer will arrange for pre start work
discussion and site and substation building hand over.
7 Construction Completion And Substation Energising
TNB will manage the construction work and is responsible for the commissioning of substations. The
energising of supply by TNB will normally be done at the same time as the installation of the meters. For
HV supply, the supply shall be energised in the presence of the Electrical

Consultant Engineer and for LV
consumers in the presence of the Electrical Contractor.
8 Supply Application By The Electrical Contractor
The Consultant Engineer advises the Electrical Contractor to submit supply application for load requirement
up to 100kVA, normally for individual applicant. The process is the same as outlined in Section 2.
The applicant should take the following action in applying for supply application for load exceeding
100KVA.
1 Appoint one (1) Electrical Consultant Engineer for each supply application Appendix 11
Submit an appointment letter of the Electrical Consultant Engineer allowing him

to act on behalf of the applicant to TNB.
16 TENAGA
2 After approval from JPBD and TNB completion of work plan, the applicant settles Statement of
connection charges to TNB at any Kedai Tenaga. Connection Charges
Booklet available at
The applicant may decide to enter into an Electricity Infrastructure Agreement with Kedai Tenaga
TNB with regard to TNB scope of work, charges and timely connection.
3 Provide the substation(s) land and building(s) to TNB by: Statement of

- Leasing the substation land at a nominal value of RM10.00 to TNB, or Connection charges
- Transfer the substation land at a nominal value of RM10.00 to TNB booklet available at
Kedai Tenaga
The Certificate of Fitness of the substation building/compartment shall be
handed to the TNB.
The transfer of the land title should be finalised prior to the handing over of site.
In the absence of the land title, the applicant is to prepare a Bank Guarantee for
TNB for the period of twelve (12) months and shall be renewed until the land title is
transferred to TNB or registration of lease to TNB
Delay in title transfer may affect project implementation. TNB have the right to use
the substation to supply electricity to other consumers.
4 Applicants are required to:
Deposit a sum of money equivalent to 2 months bill or as reviewed from time to

time. For deposit of more than RM 2,000, the applicant can settle either in cash
or Bankers Guarantee.
Sign electricity supply contract with TNB through the appointed Electrical
Contractor.
3.5 Supply Project Lead Time
The lead-time for supply connection depends on a number of factors including the type of premises, the electrical
load required and the location of the premises and approval of the local authorities.
Applicants should submit their applications for supply as early as possible giving the necessary information of
their requirements to the nearest Kedai Tenaga. They must also inform TNB of the progress of their project(s).
The above measures are necessary to ensure that TNBs supply projects are coordinated with the construction
and wiring installation at the applicants premises, and thus avoid any delay in connection of supply. The typical
supply project lead time required by TNB is as follows:
17
TENAGA 17
Requirement Supply Project Typical Lead Time
132 kV and above 3 years 5 years
33 kV 18 months - 2 years
11 kV 6 months 12 months
415 V and below Less than 6 months
3.6 What The Electrical Consultant Engineer Should Do
The Electrical Consultant Engineer plays a major role to represent the applicant and ensure compliance with
other relevant government departments and TNB. The Electrical Consultant Engineer is advised to observe the
steps as outlined below:
Steps Action
Submits application for the proposed development to JPB and TNB

1
All plans must be prepared by a Licensed Surveyor
Liaise with TNB to come up with a mutual understanding of plan and to get approval by JPBD
Submits application for the electricity supply to Kedai Tenaga.
Complete details as outlined in Appendix 6 and 12 must be submitted with the application. The application must be
accompanied by 3 copies of the following :-
i) Location plan
ii) Site plan showing the lot number(s)
iii) The plan of the proposed substation (when relevant)
2
iv) The proposed electrical wiring system designs
v) The proposed consumers switchroom (where applicable)
vi) The approval of the building plans by the relevant Authorities
Clearly state details of the applicants supply requirements.

Provide a comprehensive description of the proposed development and a list including all detail of the connected
loads, motors/appliances, the associated ratings, type of motor starter and their arrangements (where applicable).
Submit the metering requirements for CT Meters as in Appendix 20.
3 Ensure that all the amendments are complied with and resubmitted to TNB.
Ensure that the applicants main switchroom shall be located adjoining the TNBs substation or as mutually agreed
to be most appropriate under the specific design
Provide appropriate cable trenching from the TNBs substation to the main switchroom and a panel/cubicle for
metering or a free standing meter cubicle in the case of high voltage installation in the consumers switchroom or
4
substation
Ensure that consumer switchgears, control gears, transformers, relay panels, switchboards, metering current
transformer, potential transformer etc. to be connected to TNBs system must be approved by the Energy
Commission.
Appoint an Electrical Contractor for wiring up the premises
5
Provide installation test results and protection settings for all CT metered applicants.
6 Ensure that the wiring and the installation work of applicants equipment shall be supervised by competent person(s).
18 TENAGA
Steps Action
Advise applicant to submit application form through registered Electrical Contractor. The process is the same as outlined
7
in Section 2.
Advise applicant to deposit a sum of money equivalent to 2 months bill or as reviewed from time to time. For deposit of
8
more than RM2,000 the applicant can settle either in cash or Bankers Guarantee.
3.7 Dispute Between Applicant And Electrical Consultant Engineer
In the event of a dispute between the applicant and the Electrical Consultant Engineer and the applicant wishes
to terminate the services of the Electrical Consultant Engineer, the applicant shall duly notify the Electrical
Consultant Engineer concerned in writing with the copy extended to TNB. TNB shall not be a party to any
dispute or litigation arising thereof.
19
TENAGA 19
for Streetlight
4.1 Purpose
This procedure outlines the process for the application for streetlight.
4.2 Types of Applications
The three (3) types of application for streetlights are:
Application made by the local authority/government authority
Application by developer
Application by individual
4.3 Application by Developer
The local authority or developer should take the following steps to apply for streetlight.
Steps Action
1 Appoint a Consultant Engineer and an Electrical Contractor that is registered with the Energy
Commission.
2 The application is made together with the supply application for a new housing development with
all the load details of the proposed public lighting that is approved by the local authority.
4.4 Application By Individuals/Local Authority/Government Authority
The application process is similar for both individuals and local authority or government authority. Individuals
must already have an account with TNB. The installation of streetlight depends on:
Installation of streetlight on existing TNB pole
Installation involving additional poles
IF THEN
Installation of streetlight on existing
Consumer submits application to the Kedai Tenaga.
TNB pole
Installation involving The applicant settles the full cost of additional new pole/poles
additional poles installed.
20 TENAGA
CONTENTS Page

1.0 PLANNING FOR CONNECTION .........................................................................................22
1.1 Declaration Of Loads And Its Characteristics ............................................................................ 22
1.1.1 Supplies at 415V and 240V ..............................................................................22
1.1.1.1 Technical Requirements For Connection ............................................ 23
1.1.2 Supplies at 275kV, 132kV, 33kV, 22kV, 11kV and 6.6kV ............................... 23
1.1.3 Supplies To Embedded / Distributed Generators ............................................. 24
1.1.3.1 Planning Data Requirements For Connection of Embedded /
Distributed Generators......................................................................... 24
1.1.3.2 Pre-connection Studies For Embedded / Distributed Generators ....... 27
1.2 Other Information Requirements .................................................................................. 28
2.0 PLANNING AND DESIGN CRITERIA ............................................................................... 29

2.1 Steady-State Supply Voltage Performance .................................................................... 29
2.2 Supply Security Level ................................................................................................... 29
2.2.1 Adopted Security Level Definitions For TNB Distribution System ................ 30
2.2.2 Supply Security Level to Consumers ............................................................... 30
2.2.3 Request For Higher Supply Security Level ..................................................... 30
2.3 Power Quality ............................................................................................................... 30
2.3.1 Power Quality Requirements ........................................................................... 30
2.3.2 Scope ................................................................................................................ 31
2.3.3 Voltage Dips/Sags ............................................................................................ 31
2.3.4 Voltage Step Change ........................................................................................ 32
2.3.5 Voltage Fluctuations and Flicker ..................................................................... 33
2.3.6 Harmonics ........................................................................................................ 35
2.3.7 Voltage Unbalance ........................................................................................... 38
2.4 Short-Circuit Levels ...................................................................................................... 39
2.5 Protection Requirements ............................................................................................... 40
2.5.1 Basic Requirements ..........................................................................................40
2.5.2 Specific Requirement ........................................................................................40
2.5.3 Protection System Evaluation Process ............................................................. 41
3.0 DEMAND ESTIMATION ...........................................................................................42

3.1 Demand Estimates For Consumer Sub-Classes Or Premises ........................................42
3.2 Group Diversity .............................................................................................................43
3.3 Demand Estimates For A Mixed Development Area .................................................... 43
3.4 Demand Projection And Substation Requirements For LV Scheme ............................. 43
4.0 SUPPLY SCHEMES..................................................................................................................44

4.1 Maximum Demand Levels And Supply Schemes .........................................................44
4.2 Substation Categories, Type & Design ..........................................................................44
4.2.1 Sub-Station Categories .....................................................................................44
4.2.2 Land Or Building Size Requirements For Sub-Station ....................................46
4.2.3 Type Of Fire Fighting System For The Sub-Station .........................................47
4.3 Standard And Special Feature Design Schemes ............................................................47
4.4 Supply Schemes For Interconnection To Embedded Generators .................................. 47
TENAGA 21
SECTION 1: PLANNING FOR CONNECTION
Sets of data and information are to be furnished by Electrical Contractors and Electrical Consultant Engineers acting on
behalf of consumers or developers at the time of application of supply and prior to connection of supply.
Based upon submitted data and information, TNB will plan for the connection system to satisfy the planning and design
criteria and use the best engineering practices to ensure reasonable cost of equipment, materials and workmanship as
well as reasonable time period for connection of supplies.
1.1 DECLARATION OF LOADS AND ITS CHARACTERISTICS
TNB requires adequate information on magnitude and characteristics of the loads to be consumed by consumer or
installation.
1.1.1 Supplies at 415V and 240V
For supplies at Low Voltages of 240V and 415V, the Consumer shall, in the appropriate application forms for
connection obtainable from TNB provide the following data.
(a) Maximum power requirements in kVA;
(b) Types and number of equipment and its corresponding connected capacity in kVA;
(c) Shunt connected reactors and capacitors in kVAr;
(d) The date when connection is required;
(e) For single-phase 240V motors with rating of greater than 6kVA and/or three-phase 415V motors
with rating greater than 75kVA, the following information shall be provided for each motor;
(i) Rating in HP or KVA;
(ii) Types of control equipment;
(iii) Methods of starting and starting current;
(iv) Frequency of starting (number/hour); and
(v) Rated power factor;
(f) Voltage sensitive loads (indicating sensitivity)
Where a preliminary examination of the above data indicates that more detailed information is required, the
consumer shall provide additional information upon request by TNB.
22 TENAGA
1.1.1.1 Technical Requirements For Connection
For connections at Low Voltage the consumers installation shall comply with the Electricity Supply Act 1990
and any regulations made there under and Malaysian Wiring Regulations and any requirements specified by
TNB based on Malaysian MS-IEC Standards.
In the case of connections to Consumers at Low Voltage, TNB has the responsibility to specify any technical
requirements for the connection. This includes specification of technical requirements associated with loads
which may give rise to voltage fluctuations and harmonics.
1.1.2 Supplies at 275kV, 132kV, 33kV, 22 kV, 11kV and 6.6kV
For supplies at voltages of 275kV, 132kV, 33kV, 22kV, 11kV and 6.6kV, the Consumer shall provide comprehensive
information on the loads and their characteristics including but not limited to the following:
a) For all types of loads:

(i) Maximum Active Power consumption in kW; and
(ii) Maximum Reactive Power consumption in kVAR.
b) For motor loads:

(i) Types of control equipment;
(ii) Methods of starting;
(iii) Magnitude and duration of the starting current;
(iv) Frequency of starting (number/hour);
(v) Under voltage setting and time;
(vi) Negative phase sequence protection; and
(vii) Sub-transient and/or locked rotor reactance of the motor.
c) For nonlinear loads with harmonic current injections:

(i) Harmonic current spectrum including harmonic number and the corresponding maximum
current.
d) For fluctuating loads:

(i) The rates of change of Active Power and Reactive Power consumption in kW/minute and
kVAR/minute respectively, both increasing and decreasing;
(ii) The shortest repetitive time interval between fluctuations for Active Power and Reactive Power
in minutes; and
(iii) The magnitude of the largest step changes in Active Power and Reactive Power in kW and
kVAR respectively, both increasing and decreasing.
TENAGA 23
e) For voltage sensitive loads:
(i) steady-state voltage tolerance limits of the equipment in percentage of the nominal voltage;
(ii) intrinsic immunity limits to short duration voltage variation;
(iii) transient voltage tolerance limits of the equipment in percentage of the nominal voltage and the
corresponding duration;
(iv) harmonic current emission limit for equipment.
f) For Shunt Connected Reactors and Capacitors:

(i) configuration and sizes of individual banks;
(ii) types of switching and control equipment; and
(iii) types of harmonic filtering reactors.
Should a preliminary examination of the above data indicate that a more detailed information is required, the
consumer shall provide the information upon request by TNB.
TNB upon receipt of the data and information should perform assessments of the impacts of the loads on
TNBs distribution system. Consumers shall then be advised on TNBs design of supply scheme and other
technical requirements to be complied with by the consumers to ensure system performance is within the limits
or standard.
1.1.3 Supplies To Embedded / Distributed Generators
1.1.3.1 Planning Data Requirements For Connection Of Embedded / Distributed Generators

Embedded / distributed generator installations are treated as a different consumer class. For

the purposes of planning
the connection of a Distributed Generator to the Distribution System, TNB requires sufficient information to model the
generating plant and carry out engineering studies for determining the method of connection to be employed, the voltage
level of connection and its impacts on the Distribution System. The Distributed Generator shall provide the following
information to TNB for planning purposes.
(a) For all Generating Units

(i) Terminal voltage;
(ii) Rated kVA;
(iii) Rated kW;
(iv) Maximum Reactive Power sent out or minimum lagging power factor;
(v) Maximum Reactive Power absorbed or minimum leading power factor;
(vi) Type of Generating Unit synchronous, asynchronous, etc.
(vii) Type of prime mover;
(viii) Type of voltage control;
(ix) Generating Unit sub-transient reactance;
(x) Generating Unit transformer details;
(xi) Requirements for Top-Up Supply and/or Standby Supply.
24 TENAGA
Should a preliminary examination of the above data indicate that more detailed information is required; the Distributed
Generator shall provide additional information as follows upon request by TNB.
(b) For a Generating Unit with a capacity greater than 3 MW, the following additional information shall be
provided to TNB by the Distributed Generator:
(i) Generating Unit electric and mechanical data (all impedance (unsaturated) in p.u. of rating and time
constants in seconds)
Type of prime mover
Rated MVA
Rated MW
Generating Unit rotor and turbine moment of inertia or inertia constant
Generating Unit MW / MVAR capability chart\
Type of excitation system
Stator resistance
Direct-axis sub-transient reactance
Direct-axis transient reactance
Direct-axis synchronous reactance
Quadrature-axis sub-transient reactance
Quadrature-axis transient reactance
Quadrature-axis synchronous reactance
Direct-axis sub- transient open circuit time constant
Direct-axis transient open circuit time constant
Quadrature-axis sub-transient open circuit time constant
Quadrature-axis transient open circuit time constant
Zero sequence resistance
Zero sequence reactance
Negative sequence resistance
Negative sequence reactance
Generating Unit open circuit saturation curve
(ii) Generating Unit transformer data

MVA rating
% resistance
% reactance
Tap range in p.u.
Tap step in p.u.
Vector group
Method of earthing
TENAGA 25
(iii) Automatic voltage regulator (AVR) data
A block diagram for model of the AVR including the data in gains, forward and feedback gains,
time constant and voltage control limits and limit characteristics.
(iv) Speed governor and prime mover data

A block diagram for the model of the generating unit speed governor including its control parameters,
time constants, gains, valve limits, temperature controls, deadbands, turbine rating, maximum and
minimum power, penstock parameters, tunnel parameter, surge chamber parameters and all other
relevant data.
Should a preliminary examination of the above data indicate that more detailed information is required;
the Distributed Generator shall provide additional information upon request by TNB.
(c) For Fixed Speed Asynchronous Induction Generating Units the following data may be required:
Stator Current at unity power factor
Stator Current max at lagging power factor
Stator Current min at lagging power factor
Magnetizing reactance
Stator resistance
Stator reactance
Inner cage or running rotor resistance
Inner cage or running rotor reactance
Outer cage or standstill rotor resistance
Outer cage or standstill rotor reactance
For the above state whether derived from inner outer cage or running-standstill measurements
Slip at rated output per unit
Load torque-speed coefficient B
Load torque-speed coefficient C
Inertia constant for generator prime mover drive chain
Note:
The torque-speed (T-N) relationship is defined as:
T = T0 (A + BN = CN2) where A = 1.0 B C
Therefore only B & C are needed.
Alternatively a per unit torque-speed curve can be provided.
Describe method of adding star capacitance over the operating range
26 TENAGA
Capacitance connected in parallel at % of rated output Starting
20%
40%
60%
80%
100%
Maximum starting current in Amps
Starting Regime - Symmetrical RMS current at time t from energisation:
- t = 0 ms
- t = 50 ms
- t = 200 ms
- t = 1 s
- t = 5 s
The operating chart to show range of reactive import and export with compensation as a function
of Active Power.
Details of the turbine and governor model, described in block diagram form showing transfer
functions of individual elements
The Distributed Generator will need to provide the above characteristic for each asynchronous
Generating Unit based on the number of pole sets (i.e. Two data sets are required for dual speed 4/6
pole machines).
For large sites, with multiple machines, the Distributed Generator may alternatively provide an equivalent network
modelled as an asynchronous Generating Unit with matching Generating Unit Transformer at the Connection Point. This
equivalent should also model the site electrical network and power factor correction, etc.
Should a preliminary examination of the above data indicate that more detailed information is required; the Distributed
Generator shall provide additional information upon request by TNB.
1.1.3.2 Pre-Connection Studies For Embedded / Distributed Generators

The following pre-connection studies are necessary for the purpose of designing the interconnection facilities for
embedded / distributed generators:-
(i) System studies of embedded / distributed generator installation encompassing load flow, short-circuit,
stability, load rejection or islanding studies and protection coordination studies. The part of pre-
connection studies is to be carried by a consultant appointed the owner of embedded / distributed
generator. The associated costs shall be borne by the owner of embedded generator. The results of study
will be presented to TNB for evaluation.
TENAGA 27
(ii) TNB upon receiving the above study and other necessary data shall conduct an integrated study of the
interconnected systems. The scope of study will include load flow, short-circuit, stability and protection
coordination studies. The costs of this study will also be borne by the owner of generator seeking
interconnection with the distribution system.
1.2 OTHER INFORMATION REQUIREMENTS

Other sets of information as listed below are necessary for TNBD to plan for connection of supply to consumers.
1. Site plan or location plan (see Appendix 13) indicating the geographical position of the premises/buildings
of consumers. This information is essential for TNB to locate TNBs infrastructure nearest to the prospective
consumers.
2. Layout plan (see Appendix 13) for developed/proposed development. This information is necessary for TNB to
locate sub-station locations, if not previously identified, and feeder routes for MV or LV networks. Sketched layout
plans are required for individual or group applications less than 100KVA. Additional information, which needs to
be specified in the supply application form, is the position of prospective consumer with respect to LV system or
sub-station in terms of distance and estimated number of spans of LV feeders.
3. Building layout plans are particularly useful for indicating services entrance location/positions, position of sub-
stations and consumer switch rooms.
4. Sub-station layout plan for both sub-stations integrated into a building or in separate building.
5. Consumer switch room layout indicating location of main switchboard, service cable entry position and necessary
ducting or trenching.
6. Wiring diagrams of installation to be approved and endorsed by Electrical Consultant Engineer for demand greater
than 100kVA. The single line drawing of the installation must encompass the complete installations indicating
incoming switches, main and sub-switchboards, main protection for incoming TNB supply as well as sub-circuit
protection, metering schemes, conductor sizes, major equipment e.g motors etc., standby generators, capacitor
banks. Ratings of switchgears and components must also be indicated.
7. Appendix 14 is the form which registers the consent or acknowledgement of developer/owner for leasing/transfer
of sub-station lot to TNB. This form is to be submitted by Electrical Consulting Engineers, acting on behalf of
consumers, for projects requiring substations.
Appendix 6 is a checklist for reference to consumers, electrical contractors and consultant engineers on range data
or information required at the supply application processing stage.
28 TENAGA
SECTION 2.0 PLANNING AND DESIGN CRITERIA
TNB in developing the connection system or supply infrastructure needs to satisfy a set of planning and design criteria
which are described in this section.
2.1 STEADY-STATE SUPPLY VOLTAGE PERFORMANCE
(a) Steady-State Voltage Fluctuation under Normal Condition
Under normal condition, when all circuit elements are in service, the distribution network including
the points before the consumer metering must be planned to be maintained as is table 2-1 below:-
Table 2-1: Steady -state voltage level fluctuation limits under normal conditions
Voltage level % variation

415V and 240V -10% & +5%
6.6kV, 11kV, 22kV,33kV +/- 5%
132kV and 275kV -5% & +10%
(b) Steady-State Voltage Fluctuation under Contingency Condition

Under contingency condition, when one or more circuit elements are on outage, the power frequency
steady-state voltage at all points in the distributors distribution system including the points before the
consumer metering must be planned to be maintained as follows:
Table 2-2: Steady-State Voltage Fluctuation Limits under Contingency Condition
Voltage level % variation

415V and 240V +/- 10%
6.6kV, 11kV, 22kV,33kV +10 & -10%
132kV & 275kV +/- 10%
2.2 SUPPLY SECURITY LEVEL

Supply security of a distribution system network defines the availability of supply to consumers following the occurrence
of supply interruption. Systems and necessary network management infrastructure may be designed to meet any of the
standardized security level definitions currently adopted by TNB as indicated in table 2-3.
TENAGA 29
2.2.1 Adopted Security Level Definitions For TNB Distribution Systems
Table 2-3: Security Levels for Distribution Network
Security Level Average Restoration Period

Level 1 Less than 5 seconds
Level 2 Less than 15 minutes
Level 3 Less than 4 hours
Level 4 Less than 24 hours
2.2.2 Supply Security Level to Consumers

For supplies to consumers at voltage levels of 6.6kV, 11kV, 22kV and 33kV, large part of the network are generally
designed to facilitate an average supply restoration of less than 4 hours. For supplies at 240V and 415V, the restoration
period may vary beyond 4 hours depending on the type of network fault.
2.2.3 Request for Higher Supply Security Level

However, TNB can design the supply scheme to meet higher security level requirement of individual consumer or group
of consumers. All additional costs involved in providing the higher security level shall be borne by the consumer.
2.3 POWER QUALITY

2.3.1 Power Quality Requirements
2.3.1.1 The electromagnetic disturbance covers the following phenomena:

a. Voltage fluctuations and flickers
b. Harmonics up to order of 50th
c. Voltage dips and short supply interruptions
d. Voltage unbalance
e. Inter-harmonics up to 50th
f. Voltage distortions at higher frequencies (above 50th harmonics)
g. Transient overvoltages
h. Power frequency variation
i. Dc components
j. Mains signaling
30 TENAGA
For the purpose of this guideline, Power Quality is defined as the degree to which the voltage at the point
of connection to the consumer of the Distribution Network is maintained to be Sinusoidal at Rated Voltage
Magnitude and Frequency. In this guideline only items a to d are considered.
2.3.1.2 This section specifies the Power Quality requirements of the electricity supply to be delivered to the consumers
in the TNB distribution system in terms of voltage and frequency to be within specific limits so that the consumer
s equipment directly connected to the TNB distribution system can operate safely within its design performance
without suffering undue damage or breakdown. Likewise this guidelines shall be complied with by all consumers
connected and who intend to be connected to the TNB distribution system.
2.3.1.3 In order to achieve the required Power Quality, these guidelines will be used by TNB in planning, developing,
maintaining and operating the distribution system and in connecting Distributed Generation and Demand to the
distribution system.
2.3.1.4 In cases where, the nature and operation of the new types of plant and equipment to be connected to the
distribution system is perceived to be likely to cause problems to customers connected to the System, but not
fully covered by this guidelines, expert advice will be sought to ensure the appropriate remedial measures are
put in place.
2.3.2 Scope
2.3.2.1 This guidelines covers most of the power quality related phenomena generated by various types of plant and
equipment connected to the distribution system as well as those generated by the transmission system. In each
particular case the Distribution Power Quality that should be maintained is indicated together with the remedial
approach and responsibilities of parties.
2.3.3 Voltage Dips/Sags
2.3.3.1 This guidelines does not specifically cover the requirements for transient phenomena which can affect the
voltage level known as voltage dip or sag and swell usually experienced during system faults and the
subsequent recovery period, which can adversely affect some customer equipment sensitive to such changes.
Currently, there is no local or international guidelines that has been established to specify requirements of the
supply voltage to the consumers with respect to the magnitude and duration of voltage dips and swells.
TENAGA 31
2.3.3.2 Guidelines and guides that exist with respect to voltage dips and swell are those that describe the environment in
which the sensitive voltage equipment may experience which include typical number of voltage sag experiences
and their duration. The main purpose of such guidelines is to ensure that equipment designed to be connected to
the distribution systems to be compatible with the supply voltage performance in terms of various power quality
problems including voltage sags.
2.3.3.3
Malaysian Standard MS 1760:2004 Guides on Voltage Dips and Short Interruptions on Public Electric Power
Supply Systems contains definitions and descriptions of voltage sags and short interruptions. MS1760:2004 is
based on IEC 61000-2-8 with some limited data on the characteristics for Malaysia. The purpose of the Guides
is to discuss voltage dips and short interruptions primarily as phenomena observed on public supply systems and
its effects on voltage sensitive equipment receiving supply from such systems.
2.3.3.4 There exist standards on immunity of equipment to supply voltage fluctuations and distortion with defined
magnitude and duration of voltage dips and harmonics. IEC 61000-2 series of guidelines set out the supply
characteristics e.g. IEC 61000-2.8 as indicated above. IEC 61000-3 series of guidelines sets out the compatibility
levels which should be achieved when designing electrical equipment which may give rise to voltage fluctuations
and harmonic distortion and when connecting such equipment to the distribution system, which will give
immunity to interference to similar equipment connected to the distribution system. MS IEC 61000-4-11 & MS
IEC 61000-4-34 series of standards specifies test methods.
2.3.3.5 Some equipment suppliers and trade organisations also specify the immunity levels for certain types of equipment
for example Semiconductor Industry Guidelines SEMI F47, Computer and Business Equipment Manufacturing
Association CBEMA Compatibility Guidelines.
2.3.3.6 TNB shall upon request from any customer advise the consumer having connected voltage sensitive loads
or intending to connect voltage sensitive loads in their installation to take into account the short duration
electromagnetic disturbance phenomena for selecting equipment with proper maximum intrinsic immunity.
2.3.4 Voltage Step Change
2.3.4.1 Limits of voltage changes due to Load, frequent and infrequent operational switching of Load both by TNB and
the consumer are defined table

2.3.4.1. These limits are based on UKs Engineering Recommendation P28 on
Planning Limits for Voltage Fluctuations Caused by Industrial, Commercial and Domestic Equipment in the
United Kingdom, 1989.
32 TENAGA
Table 2.3.4.1: Voltage limits on switching of load
Limit of Voltage
Load Starting/Switching
Change
Starting/switching once or twice a year 6%
Infrequent single starting/switching or

disconnection of Load once in two hours
3%
or more hours. Including capacitor or
reactor bank
Frequent starting/switching and/or
disconnection of Load (e.g., Many times 1%
in a day)
2.3.5 Voltage Fluctuations and Flicker
2.3.5.
1 The limits of Flicker that are acceptable on the distribution system are in accordance with the Engineering
Recommendation P28, Issued by The Electricity Council of UK in 1989 entitled Planning Limits for Voltage
Fluctuation Caused by Industrial, Commercial and Domestic Equipment in the United Kingdom. TNB uses the
procedures contained in this document to plan the connection of Fluctuating Loads and applies the limits therein
in measuring and monitoring the levels of Flicker at such points of connection.
2.3.5
.2 In accordance with the Engineering

Recommendation P28, voltage fluctuations at a Point of Common
Coupling with a fluctuating Load directly connected to the Distribution System shall not exceed:
(a) 1% of the voltage level for step changes, which may occur repetitively. Any large voltage excursions other
than step changes or less frequent step changes may be allowed up to a level of 3% provided that this
does not constitute a risk to the distribution system or, in TNBs

view, any other party connected to the
(b) The planning limits for the Short and Long Term Flicker Severity applicable for Fluctuating Loads connected
to the distribution system are as set out in the table below.
TENAGA 33
Table 2.3.5.2 : Maximum allowable flicker severity
TNB distribution system

Absolute Short Absolute Long
Voltage Level at which the
Term Flicker Term Flicker
Fluctuating Load is
Severity (Pst) Severity (Plt)
Connected
500, 275 and 132kV 1.0 0.8
Less than 132kV 0.8 0.6
2.3.5.3 In connecting a Fluctuating Load at a particular point or Point of Common Coupling it is necessary to assess the
total Flicker due to the Fluctuating Load itself and the background Flicker measured at that point. In assessing
the total Flicker TNB shall use the so called RSS Rule. This assessment is carried out by the RSS Rule by
obtaining the sum of the squares of the Flicker from the Fluctuating Load and the background Flicker, with the
square root of this sum yielding the total assessed Flicker at that Point of Common Coupling due to the specific
Fluctuating Load and the background Flicker at that point.
2.3.5.4 Connection of more than one Fluctuating Load at the same Point of Common Coupling or addition of further
Fluctuating Load at the same location is carried out on a first come first served basis on the distribution system.
This means that whilst the first Fluctuating Load may be within the allowable Flicker limits and not require
any Flicker mitigation or compensation equipment, the second Fluctuating Load which may cause violation
of Flicker limits will be obliged to invest in appropriate Flicker mitigation or compensation equipment. At
the planning stage, in carrying out the assessment of the total Flicker due to more than one Fluctuating Load
connecting at a particular Points of Common Coupling, TNB shall use the methodology described in P28.
2.3.5.5 In assessing the level of Flicker due to a Fluctuating Load at the planning stage the assessment will be carried
out at a realistic System operating condition giving the minimum number of connections with which that point
on the System can be operated within normal voltage limits and following Secured Contingency Events. This
condition shall be considered as representative of the type of System conditions under which the Flicker due to
a Fluctuating Load will be at its highest value as the voltage fluctuations due to the Fluctuating Load will be at
their highest level under such conditions.
34 TENAGA
2.3.5.6 If under the operating conditions described in 2.3.5.5 the Flicker due to a Fluctuating Load exceeds the limits
then Flicker compensation, which will reduce the Flicker to an acceptable level shall be installed. For the
avoidance of doubt the acceptance Criteria for Flicker is the 95% values of Short and Long Term Flicker
Severity i.e., Pst and Plt will be below the limits specified in table 2.3.5.2. Here the 95% values mean the values
of Flicker Severity measured and observed during 95% of the total observation period. The System overall
performance yardstick for the level of Flicker reduction to be achieved shall be based upon enabling connection
of other similar Fluctuating Load and/or permitting for future extension and development of the location with
further Fluctuating Load installations. The Flicker compensation method and equipment to be used shall be
of a type that does not cause resonance problems with the existing and intended future developments of the
2.3.5.7 If the permissible Flicker limits cannot be met even with installation of Flicker compensation at a particular
Points of Common Coupling at a particular System voltage level then connection of the Fluctuating Load at a
higher voltage level or elsewhere in the System shall be considered. The connection point of choice will need
to have to experience lower voltage fluctuations than the first connection point considered under the operational
conditions in 2.3.5.5.
2.3.6 Harmonics
2.3.6.1 All plant and equipment connected to the Distribution System, and that part of the TNB distribution system at
each connection site, should be capable of withstanding the following distortions of the voltage waveform in
respect of harmonic content. The maximum total levels of Harmonic Distortion at any connection point on the
distribution system from all sources under both planned outage and Secured Contingency Event conditions,
unless abnormal conditions prevail, shall not exceed:
(a) at 33kV and 22kV, a Total Harmonic Distortion of 3% with no individual harmonic voltage greater than that
shown in the tables X;
(b) at 11kV and 6.6kV, a Total Harmonic Distortion of 4% with no individual harmonic voltage greater than that
shown in the tables Y;
(c) at 415V and below, a Total Harmonic Distortion of 5% with no individual harmonic voltage greater than that
shown in the tables Z;
(d) infrequent short duration peaks may be permitted by
TNB
to exceed the above levels for harmonic
distortion;
TENAGA 35
2.3.6
.2 A Consumer who intends to connect non-linear loads to the TNB system shall carry out assessment

harmonic
distortion levels for the connection of each non-linear Load to the Distribution System. TNB will verify the
results of the assessments.
2.3.6
.3 Consumers shall ensure that the Immunity Level of their plant and Apparatus is compatible with the
electromagnetic disturbances present on the System including harmonics.
2.3.6
.4 In assessing the level of harmonic distortion and individual harmonic levels at the planning stage, the assessment
will be carried out at a realistic system operating condition giving the minimum number of connections with
which that point on the system can be operated within normal voltage limits and following secured contingency
events. This condition shall be considered as representative of the type of system conditions under which the
harmonic distortion and individual harmonic levels will be at their highest level.
2.3.6
.5 If under the operating conditions describes in 2.3.6.1 (a) the harmonic distortion and individual harmonic levels
due to the load exceed the limits then harmonic filters which will reduce the harmonics to an acceptable level
shall be installed to bring the levels within limits. The system overall performance yardstick for the level of
harmonic reduction to be achieved shall be based upon enabling connection of other similar harmonic producing
load and/or permitting for future extension and development of the location with further harmonic producing
load installations.
2.3.6
.6 The planning limits of harmonics that are acceptable of the distribution system are in accordance with MS
IEC 61000-3-6 Assessment of emission limits for distorting loads in MV & HV power systems, and where
appropriate Engineering Recommendations G5/4 is adopted.
2.3.6
.7 TNB uses the procedures contained in this document to plan the connection of loads producing harmonics and
applies the limits therein in measuring and monitoring the levels of harmonics at such points of connection.
These are given in summary in the tables below.
36 TENAGA
Table X: Planning Levels for Harmonic Voltages in TNB distribution systems >20kV to 145kV (22kV and
33kV) including background harmonics
Odd Harmonics Odd Harmonics

Even Harmonics
(Non-multiple of 3) (Multiple of 3)
Order Harmonic Order Harmonic Order Harmonic
h Voltage (%) h Voltage (%) h Voltage (%)
5 5.0 (2.0)
7 4.0 (2.0) 2 1.6 (1.0)
11 3.0 (1.5) 3 4.0 (2.0) 4 1.0 (0.8)
13 2.5 (1.5) 9 1.2 (1.0) 6 0.5
17 1.6 (1.0) 15 0.3 8 0.4
19 1.2 (1.0) 21 0.2 10 0.4
23 1.2 (0.7) >21 0.2 12 0.2
25 1.2 (0.7) >12 0.2
>25 0.2+0.5(25/h)
The total harmonic distortion level is 6.5 % (3%)
Values in brackets are the Engineering Recommendation G5/4 levels.
Table Y: Planning Levels for Harmonic Voltages in TNB distribution systems 6.6kV and 11kV including
background harmonics

Even Harmonics
5 5.0 (3.0)
7 4.0 (3.0) 2 1.6 (1.5)
11 3.0 (2.0) 3 4.0 (3.0) 4 1.0
13 2.5 (2.0) 9 1.2 6 0.5
17 1.6 15 0.3 8 0.4
19 1.2 21 0.2 10 0.4
23 1.2 >21 0.2 12 0.2
25 1.2 (0.7) >12 0.2
>25 0.2+0.5(25/h)
The total voltage harmonic distortion level is 6.5 % (4%)
Values in brackets are the Engineering Recommendation G5/4 levels.
TENAGA 37
Table Z: Planning Levels for Harmonic Voltages in TNB distribution systems 415V and below including
background harmonics
Even Harmonics
5 4.0
7 4.0 2 1.6
11 3.0 3 4.0 4 1.0
13 2.5 9 1.2 6 0.5
17 1.6 15 0.3 8 0.4
19 1.2 21 0.2 10 0.4
23 1.2 >21 0.2 12 0.2
25 0.7 >12 0.2
>25 0.2+0.5(25/h)
The total voltage harmonic distortion level is 5%
Note: The above table shows the Engineering Recommendation G5/4 levels. TNB is in the process of adopting
IEC levels and the values in the above table will be updated later
2.3.7 Voltage Unbalance

2.3.7.1 All plant and equipment connected to the distribution system, and that part of the distribution system at each
connection site, should be capable of withstanding the following distortions of the voltage waveform in respect
of Voltage Unbalance at the planning stage.
1) Under planned outage conditions, the maximum negative phase sequence component of the phase voltage
on the distribution system should remain below 1% unless abnormal conditions prevail.
2) Under the planned outage conditions, infrequent short duration peaks with a maximum value of 2% are
permitted for Voltage Unbalance, subject to the prior agreement of
TNB
under the connection agreement.
TNB
will only agree following a specific assessment of the impact of these levels on
TNB
and other
Customers plant and equipment with which it is satisfied.
38 TENAGA
3) At the terminals of a Customers installation or specific Load the Voltage Unbalance voltage shall not
exceed 1% for 5 occasions within any 30 minute time period.
4) In terms of traction Loads connected to the distribution system the acceptable limits of Voltage Unbalance
are in accordance with Engineering Recommendation (E/R) P29, issued by the Electricity Council of UK
in 1984 entitled AC Traction Supplies to British Rail and its successor document P 29 issued in 1990
Planning Limits for Voltage Unbalance in the United Kingdom. TNB uses the procedures contained in
this document to plan the connection of Loads producing Voltage Unbalance and applies the limits therein
in measuring and monitoring the levels of unbalance at such points of connection.
2.3.7.2 In assessing level of Voltage Unbalance at the planning stage the assessment will be carried out at a realistic
System operating condition giving the minimum number of connections with which that point on the System
can be operated within normal voltage limits with maintenance outages and following Secured Contingency
Events. This condition shall be considered as representative of the type of System conditions under which the
Voltage Unbalance will be at its highest value.
2.3.7.3 If under the operating conditions described earlier the Voltage Unbalance due to the Load exceeds the limits then
balancing compensation equipment, which will reduce the unbalance to an acceptable level shall be installed
to bring the levels within the limits. The System overall performance yardstick for the level of unbalance
reduction to be achieved shall be based upon enabling connection of other similar unbalance producing Load
and/or permitting for future extension and development of the location with further unbalance producing Load
installations. The balancing compensation equipment to be installed shall be of a type that does not cause
resonance problems with the existing and intended future developments of the distribution system.
2.4 SHORT-CIRCUIT LEVELS
TNB network are design and operated in order to remain within the limits of short-circuit levels as in Table 2-4. TNB
equipment design are specified to the same S.C rating. Consumer equipment at the point of interface or part of the
interconnection design shall also the minimum S.C rating. TNB may provide indicative or prospective fault level in
terms of X/R ratio at the interface point with consumer, if so required for detailed installation design. Values in table 2-4
gives the maximum short-circuit level at the various voltage levels.
TENAGA 39
Table 2-4: Short-circuit levels for various voltage levels
Supply Voltage Level S.C Rating

275kV 40 kA for 3s
132kV 31.5 kA for 3s
33kV 25 kA for 3s
22kV & 11kV 20 kA for 3s
6.6 kV 20 kA for 3s
415V & 240V 31.5 kA for 3s
2.5 PROTECTION REQUIREMENTS
2.5.1 Basic Requirements
In all cases, the basic requirement is that the consumers arrangements for protection at the connection point, including
types of equipment and protection settings, must be compatible with standard practices on the TNBs system, and be as
TNB specifies during the application for supply process. This is especially critical for MV and HV consumers.
2.5.2 Specific Requirements
Consumers shall take into consideration the following specific protection practices of TNB in designing their
installation:
(a) Maximum clearance times (from fault current inception to fault clearing) must be within the limits established
TNB in their short circuit rating policy for the distribution system.
(b) Auto-reclosing or sequential switching features may be used on TNBs distribution system. TNB will provide
details on the operating sequence utilised for the supplies on the proposed installation so the consumer can plan
for this in the design and protection of his facility.
(c) On some of TNBs distribution systems, certain types of faults may cause disconnection of one phase only of a
three-phase supply.
40 TENAGA
2.5.3 Protection System Evaluation Process
Consumers installation to supplied at 11kV and above shall provide the appropriate and matching protection scheme
to support the desired operation of the designed supply scheme. The reliability of the equipment, protective devices and
protection systems being deployed at the consumer connection or interface points may effect the reliability of TNBs
supply system.
Submission of schematic of Submission of device

installation indicating proposed specifications & test results
protection schemes for incoming
points
Submission of Protection
Coordination Studies of internal
Review of installations protection installation & proposed setting
scheme and design of supply scheme
to consumer
TNB performed integrated

protection coordination studies &
confirm setting
Consumer advised on required changes
to match planned supply schemes
Witness testing and verification at

site before commissioning
Fig 2-1 Protection System Evaluation Process
Figure 2-1 above illustrates the steps involved in the evaluation of protection schemes.
TENAGA 41
SECTION 3.0: DEMAND ESTIMATION
Supply schemes and networks are to be adequately designed or dimensioned to meet initial and growth of consumer
individual and group maximum demand.
The demand estimates are based upon load declared by consumer and TNBs own information on load profile
characteristics for various consumer classes. Range of values are given as demand profile are known to varies according
to geographical location of consumers around the TNB service areas in Peninsular Malaysia.
Fairly accurate assessment of individual and group demand of consumers are critical for correct dimensioning of network
or facilities in meeting the initial and future demand of consumers as imposed on the network.
3.1 Demand Estimates For Consumer Sub-Classes Or Premises
Table 3-1 and 3-2 indicates the typical ranges of maximum demand for domestic and shop-lots or shop-houses respectively.
These values shall be subjected to revisions based upon of latest results load profiling studies.
Table 3-1: Range of maximum demand (M.D) for domestic consumer sub-classes or premises
Minimum Average Maximum

No: Type Of Premises
(kW) (kW) (kW)
Low cost flats, single storey
1 1.5 2.0 3.0
terrace
Double storey terrace or
2 3.0 4.0 5.0
apartment
Single storey, semi-
3 3.0 5.0 7.0
detached
Single storey bungalow &
4 5 7.0 10
three-room condominium
Double storey bungalow &
5 8.0 12 15
luxury condominium
Table 3-2: Range of maximum demand (M.D) for types of shop-houses
Minimum Average Maximum

No: Type Of Premises
(kW) (kW) (kW)
1 Single storey shop house 5 10 15
3 Double storey shop house 15 20 25
3 Three storey shop house 20 30 35
4 Four storey shop house 25 35 45
5 Five storey shop house 30 40 55
42 TENAGA
3.2 Group Diversity
Group diversity is applied in the computation of unit demand and group demand. The typical values for diversity factors
for various consumer classes is as in the table below.
Table 3-3: Typical Group Diversity Values
Consumer classes Group Diversity factors

Domestic
Less than 10 consumers 0.80
More than 10 consumers 0.75
Commercial or industrial
Less than 10 consumers 0.80
More than 10 consumers 0.75
3.3 Demand Estimates For A Mixed Development Area.
Accurate determination of the maximum possible demand for a newly proposed development is critical in the effective
long-term planning of supply network within the specific area. Adequate land areas for transmission main intakes (PMU
132/33kV, 132/22kV, 132/11kV), major distribution stations (PPU 33/11kV, 22/11kV), sub-stations (PE 11/. 415kV,
22/. 415kV), underground cable and overhead line routes will have to be allocated at the layout approval stage by the
relevant authorities.
The total demand will indicate the supply voltage and target network configuration for the whole development area.
Network facilities will be developed in phases in tandem with physical development.
Site selections for PMU, PPU, sub-stations and feeder routes are normally made to achieve optimal technical performance
of network and costs based on the planned target network.
Appendix 15 indicates the sample M.D worksheet for a mix development area to be filled up and submitted to TNB at
the supply application stage.
3.4 Demand Projection And Substation Requirements For LV Scheme
Demand projection of a new development area, say a proposed housing scheme, determines the number of sub-station
requirements (11/. 415kV) in the design of low voltage system.
Appendix 16 indicates the method for determining the overall numbers and capacity of sub-station for a typical housing
or commercial scheme based upon the projected demand growth.
TENAGA 43
SECTION 4: SUPPLY SCHEMES
Based upon consumer declared demand level and required security level, supply schemes to consumers are appropriately
designed to meet these requirements and planning criteria as discussed in section 2.
4.1 Maximum Demand Levels And Supply Schemes
The table below indicates the typical schemes for various demand levels of individual consumers. In the case of
maximum demand (M.D) ranges of 5MVA to 10MVA, the supply voltage options of either 11kV or 33kV will ultimately
be determined by the predominant supply voltage where the prospective consumer is to be connected.
Consumers with M.D approaching 1000kVA have the option of taking supply at 11kV.
Table 4-1: Typical supply schemes for various M.D levels
M.D ranges of individual Supply

Typical supply scheme
consumer voltage
Up to 12 KVA 240V Overhead services from LV mains.
Three phase overhead or underground

12kVA to 100kVA 415V
cable service from existing LV mains.
Direct cable service from LV board from
100kVA to 1000kVA 415V
a sub-station
Directly fed through TNB 11kV switching
1000kVA to 5000kVA 11kV
station
station
station

132kV , Directly fed through TNB 132kV and
Above 25000kVA
275 kV 275kV switching station respectively
4.2 Substation Categories, Type & Design
4.2.1 Sub-station categories
a. Transmission Main Intake (Pencawang Masuk Utama-PMU)
Transmission Main Intake is the interconnection point of 132kV or 275kV to the distribution network. The standard
transmission capacity and voltage transformation provided at the PMU are as follows:-
44 TENAGA
- 132/33kV, 2 x 90 MVA
- 132/22kV, 2 x 60 MVA
- 132/11kV, 2 x 30 MVA
b. Main Distribution Sub-station (Pencawang Pembahagian Utama- PPU)
Main Distribution Sub-station is normally applicable to 33kV for interconnecting 33kV networks with 11kV networks.
It provides capacity injection into 11kV network through a standardized transformation of 33/11kV.
c. Main Switching Station (Stesyen Suis Utama- SSU)
SSU at 33kV, 22kV and 11kV are established to serve the following function:-
1. To supply a dedicated bulk consumer ( 33kV, 22kV, 11kV)
2. To provide bulk capacity injection or transfer from a PMU/PPU to a load center for further localized distribution.
d. Distribution Substation (Pencawang Elektrik P/E)
Distribution sub-stations are capacity injection points from 11kV, 22kV and sometimes 33kV systems to the low voltage
network (415V, 240V). Typical capacity ratings are 1000kVA, 750kVA, 500kVA and 300kVA.
Conventional substation designs are of indoor type (equipment housed in a permanent building) and out-door type
(ground-mounted or pole-mounted). Standardized M & E design of 11/. 433kV sub-station is available at TNB offices.
Compact substation (11/. 415kV) has limited application and is to be strictly applied in selective situations under the
following circumstances:-
System reinforcement projects for highly built-up areas where substation land is difficult to acquire.
Any request to use compact substation for dedicated supply to a single or limited group of low voltage consumers is
subject to TNB approval in accordance to site constraints situation, and to be considered as special feature design
schemes.
The main reasons for the above application criteria are as follows:-
Compact design reduces future system flexibility in terms of network expansion.
Compact design features, which limits the capacity of outgoing circuits.
TENAGA 45
4.2.2 Land Or Building Size Requirements For Sub-Stations
Table 4-2 : Land and building size requirements for sub-stations
Land Size (Average

Substation
Dimensions NOT Building Size (Average
Category Type
inclusive of Land Set-back Dimensions)
Requirements)
Transmission Main Intake/ Gas Insulated Switchgear Customized design to
Pencawang Masuk Utama (GIS) Without outdoor match land size building
60.0m x 80.0m
(PMU): switchyard bylaws
(a) 132/33/11kV
Transmission Main Intake/ Air Insulated Switchgear Customized design to
Pencawang Masuk Utama (AIS) With outdoor match land size building
130.m x 130.0m
(PMU): switchyard bylaws
(a) 132/33/11kV
Main Distribution Substation Customized design to
(PPU) match land size building
Indoor type 46.0m x 46.0m
(a) 33/11kV bylaws
(b) 22/11kV
Main Distribution Substation Customized design to
(PPU) match land size building
Outdoor switchyard 130.0m x 130.0m
(a) 33/11kV bylaws
(b) 22/11kV
Main Switching Substation
(SSU)
(a) 33kV Conventional 31.0m x 31.0m 24.0m x 9.1m
(b) 22kV
(c) 11kV
Conventional
(a) Single chamber
Distribution Substation (P/E) 14.63m x 14.63m 7.67m x 5.72m
(Appendix 17)
(a) 11/.415kV
(b) 22/.415kV (b) Double chamber
17.68m x 14.63m 10.67m x 5.72m
(Appendix 18)
(c) Compact substation 5.0m x 5.0m 2.5m x 2.0m
Note: Set-back
(a) JKR : On all Federal and State Routes: 20.1m (66ft) from center of road + 15.0m (50ft) for service road to
substation site.
(b) Local Authority/City Council/Jabatan Perancang Bandar : 6.1m (20ft) for building line + other requirements as
requisitioned by Local Authority/City council/Jabatan Perancang Bandar.
(c) LLM (Malaysian Highway Authority): As requisitioned by LLM.
46 TENAGA
The establishment of transmission main intake also requires the allocation and acquisition of right of way or wayleaves
for the transmission lines. Depending on the specific design of each PMU, the overall right of way or wayleaves
requirements may be different.
Developers of large-scale development areas, depending on the estimated demand may be required to allocate land for
any or a combination of sub-stations categories, wayleaves or right of way for 132kV/275kV lines. These requirements
will be specified by TNB upon submission of tentative layout plans and load estimates for the whole development
area.
4.2.3 Type of fire fighting System for the Substation
Type of fire fighting system that is suitable for the substation has to meet the following criteria:
The fire extinguishing agent has to be the type that is approved by TNB.
4.3 Standard And Special Feature Design Schemes
Standard features of supply schemes are categorized as those typical design schemes for individual or consumer groups
or classes. Typical cases are as follows:-
(i) Supply scheme supplying domestic premises is predominantly through overhead systems and conventional sub-
station. A fully underground network and any application of compact sub-station shall be considered as special
features for which all extra costs incurred by TNB are to be paid in full by the consumer.
(ii) Bulk consumers supplied at 11kV and above, are normally supplied via two in-feeds operating in parallel or non-
parallel operation depending on the demand and security level required. If for any reason another dedicated cable
is required purely for reasons of additional security, the extra costs shall have to be borne by the consumer.
4.4 Supply Schemes For Interconnection To Embedded Generators
Embedded generators depending on the capacity will be interconnected at 11kV and 33kV. The design of interconnection
scheme or facilities, which may include protection, operational control facilities will be so determined to ensure safe,
reliable and efficient interconnection scheme. The other design objective is to ensure that the interconnection of embedded
generators should not negatively impact system performance and reliability to existing consumers connected to the TNB
system.
TENAGA 47
All associated costs of network upgrading, which includes protection schemes, SCADA and communication facilities
shall be borne by the owner of embedded generator seeking interconnection to the distribution network.
48 TENAGA
CONTENTS Page
ABBREVIATIONS .................................................................................................................50
1.0 GENERAL REQUIREMENTS ............................................................................... 51
2.0 SINGLE PHASE METERING
2.1 Voltage and Current Rating ............................................................................ 51

2.2 Location of Meter Position ............................................................................ 51
2.3 Height of Meter Position ............................................................................... 52
2.4 Meter Board ................................................................................................... 52
2.5 Wiring Arrangements ..................................................................................... 53
3.0 THREE PHASE WHOLE CURRENT METERING
3.1 Voltage and Current Rating ........................................................................... 54

3.3 Height of Meter Position ............................................................................... 54
3.4 Meter Board ................................................................................................... 54
3.5 Wiring Arrangements ..................................................................................... 54
4.0 GROUP METERING FOR WHOLE CURRENT METERING
4.1 Location and Height of Meter Position .......................................................... 55

4.2 Meter Panel .................................................................................................... 55
5.0 LV CT METERING

5.2 Meter Panel Requirements ............................................................................. 56
5.3 LVCT Metering Installation Requirements ................................................... 57
5.4 Mounting of Metering LVCTs ....................................................................... 57
6.0 MEDIUM AND HIGH VOLTAGE METERING
6.1 General ........................................................................................................... 58

6.2 Specifications of Metering PTs and CTs ........................................................ 59
6.3 Test Certificates .............................................................................................. 59
6.4 Metering Cubicle ............................................................................................60
6.5 Location of Metering Cubicle ........................................................................ 60
6.6 Power Supply Point for Remote Meter Reading ............................................ 60
6.7 Cable Requirement ......................................................................................... 60
6.8 Specification of Mild Steel Kiosk for Medium and High
Voltage Metering .............................. .............................. ............................. 61
6.9 Sealing Facilities ............................................................................................62
TENAGA 49
ABBREVIATIONS:
TNB Tenaga Nasional Berhad
LV Low Voltage
MV Medium Voltage
HV High Voltage
CT Current Transformer
PT Potential Transformer
50 TENAGA
1.0 GENERAL REQUIREMENTS
1.1 All the necessary meters for measuring the consumption of electricity shall be provided and maintained by
TNB. TNB shall determine the point at which every supply line shall terminate in any premises in view of ease
of accessibility to TNBs personnel.
1.2 At any point in the premises at which supply line or lines terminate, the developer/consumer shall provide
the meter board or meter panel or meter cubicle as required for the installation of meter and their accessories.
TNB may change any meter or its position in any premises as deemed necessary at any time for purposes of
maintenance and meter reading.
1.3 For low voltage supply requiring CT metering, TNB shall provide low voltage CTs for the meter installation.
The CTs shall be of the single ratio and single purpose type.
1.4 For medium and high voltage consumers, where the CTs are incorporated in switchgear panels, the consumer
shall provide the metering CTs and PTs according to TNBs specifications. The manufacturers test certificates
for the metering CTs and PTs shall be the submitted and approved by TNB before the metering installation. The
metering CTs shall be subjected to testing by TNB and a floor mounted metering cubicle must be provided.
1.5 The Electrical Consultant/Registered Electrical Contractor should ensure that he has clearly understood the
metering requirements of TNB as detailed below. Should there be any doubt, he should consult the TNB
Distribution Division Local Office.
1.6 The metering guidelines are subjected to change from time to time.
2.0 SINGLE PHASE METERING
2.1 Voltage And Current Rating
The voltage supply shall be 240V. The normal current rating of the electronic meter shall be 10A-
100A. The consumer/developer is advised to consult TNB Distribution Division Local Office for any
enquiries.
2.2 Location of Meter Position
i. The meter board which accommodates TNBs service cutout, meters and other auxiliary equipment
shall, as far as is practical, be located near the termination of the service line and facing the main
entrance of the premises.
TENAGA 51
ii. Where it is necessary to terminate the service line in a position outside the premise and exposed to the
weather, prior approval shall be obtained for such a location from TNB Distribution Division Local
Office.
iii. For domestic consumers, the meter shall be located at the premises and it is recommended that the meter
shall be placed at the gate post.
iv. Other than domestic consumers, the meter that is located outside the premises shall be in a weather
proof and ventilated panel/area which is suitable for meter installation and meter reading.
v. Group metering for multi tenanted consumers or open commercial outlets shall be addressed in Section
4.0
vi. The installation of the meter board in kitchens, bedrooms, bathrooms, utility rooms and in location
injurious to the metering equipment or to the safety of personnel shall not be permitted, e.g. above a
cooker point, hot rooms, below the opening for rising mains, directly in a riser duct, over a trunking or
stairways, etc.
vii. Meter and their accessories should be installed only in clean and dry location not exposed to the
weather or mechanical injury, free from vibration and not expose to direct sunlight and rain.viii.
2.3 Height Of Meter Position
i. The height of the meter board in the consumers premise at the wall facing the main entrance shall be
1.75m (top of the meter) above ground level.
ii. The height of the meter board at the gate post shall be between minimum 1.0m and 1.5m above ground
level.
iii. For other cases, the height of meter position shall be at maximum of 1.75m (top of the meter).
2.4 Meter Board
i. The meter board shall be:
Any hard wood chemically treated against attack by termites (Plywood is NOT to be used).
Any new material shall be subjected to SIRIMs approval for non-hygroscopic, non-ignitable, ultra
violet stabilized and distortion free under high outdoor temperature as well as subject to TNBs
prior approval.
Meter board other than wood shall be transparent.
52 TENAGA
ii. The tickness of board shall be at least 2 cm with a border 1.5 cm so that fixing screws for meter cannot
penetrate and puncture the insulation of wires behind the board. The diagram of the board is shown in
Appendix 21, Drawing No 1. Other than wood, the thickness of the approved material shall be minimum
3 mm and the boards depth shall be 2 cm.
iii. The arrangement for the meter, cut out, termination wires and the recommended size of the board is
shown in Appendix 22, Drawing No. 2A and 2B.
iv. All board shall be rigidly fixed by a minimum of 5 fixing screws where one screw shall be at the center
of the meter. The length of the screw at the center of the meter board must be long enough to penetrate
the wall.
v. The consumers main switches and accessories are not allowed to be installed on the same board.
vi. In the case of meter installation outside the consumers premise, a suitable weather-proof, well-ventilated
box with the transparent meter board approved by TNB shall be provided by the consumer at his own
expense to house the cable termination and meter board. The door cover shall have a transparent window
correctly positioned in front of the meter to enable meter reading. The recommended meter box and
board is shown in Appendix 23, Drawing No. 3A.
vii. Consumers whose nature of business involve very dusty or dirty environment shall be required to have
a transparent cover to protect the meter installation.
viii. In the case of outdoor meter installations at poles for e.g. temporary supply or in mining areas, the
recommended meter box is shown in Appendix 24, Drawing No. 3B.
2.5 Wiring Arrangement
i. The size of meter cables shall not exceed 35sq.mm according to the current rating of the meter which is
10A 100A.
ii. The wiring at the meter board shall be dependent on the type of material used as follows:
Internal wiring for transparent meter board
External wiring for non transparent meter board
iii. The termination of wiring at the meter terminals must have extra length of 4cm for maintenance purposes
in case of using clamp-on ammeter, etc.
TENAGA 53
3.0 THREE PHASE WHOLE CURRENT METERING
3.1 Voltage And Current Rating
The voltage supply shall be 415V. The normal current rating of the meter shall be 10A-100A. The consumer/
developer is advised to consult the TNB Distribution Division Local Office.
3.2 Location of meter position
The requirements given in 2.2 (i) (vii) applies for the locations of three phase meter position.
3.3 Height of meter position
The requirements given in 2.3 (i) (iii) applies for the height of three phase meter.
3.4 Meter Board
i. The recommended size and arrangement of the three phase meter, cutouts and neutral link for the
overhead and underground service is as shown in Appendix 25, Drawing No. 4A 4C respectively.
ii. The meter panel can be of mild steel or other TNB approved material and of a thickness not less than
1.5mm.
iii. The meter shall be fixed on a transparent meter board of thickness 5mm. Usage of any other material
shall be subjected to TNBs approval and recommended to be transparent.
iv. The requirements given in 2.4 (iv) (viii) applies for the three phase meter board.
3.5 Wiring Arrangement
i. The requirement given in 2.5 (i) (iii) also applies for the three phase wiring arrangement.
ii. Wiring colour scheme shall follow :

Incoming to meter :
Red phase = red colour
Yellow phase = yellow colour
Blue phase = blue colour
Neutral = black colour
Outgoing from meter :
All phases = black colour.
iii. For external wiring, please refer to Appendix 26 Drawing No. 4D, 4E and 4F.
54 TENAGA
4.0 GROUP METERING FOR WHOLE CURRENT METERING
4.1 Location and height of meter position
i. In multi-tenanted premises for e.g. high rise buildings, residential office/shopping complexes, flatted
factories etc the meters shall be grouped at each floor of the tenants metering. There may be more than
one group of metering location at each floor.
ii. In open commercial outlets for e.g. hawker centres, there shall be centralized metering where the meter
panel or box shall be rigidly and vertically mounted.
iii. The individual meter shall be properly and eligibly labelled with permanent metal plate to indicate
clearly the meter supplying to the respective consumer.
iv. The height from the top of the meter panel shall not exceed 2.1m.
4.2 Meter Panel
i. The meter panel can be of mild steel or other TNB approved material and of thickness not less than 1.5
mm.
ii. Each meter panel shall accommodate a maximum of 5 meters only.
iii. The recommended size and arrangement of the meters, cutouts, and neutral link is as shown in Appendix
27, Drawing No. 5A 5C for single phase group metering and Appendix 28, Drawing No. 5D 5F for
three phase group metering.
iv. The holes for the termination wire to the meters shall have appropriate bushings to prevent the wires
from being damaged.
v. In the case of meter box with a cover, the metal plate on which the meters are mounted as well as the
cover shall have minimum two metal hinges to enable it to be swung open for at least 90o.
vi. The wiring arrangement shall follow:

Single phase Section 2 no. 2.5
Three phase Section 3 no. 3.5
TENAGA 55
5.0 LVCT METERING
LV consumers taking more than 100A per phase shall require current transformers for the metering scheme.
5.1 Location Of Meter Position
i. The Electrical Consultant Engineer / Electrical Contractor is required to arrange for a suitable space for
the metering installation on a panel/cubicle separate from the main switchboard.
ii. The position of the meter panel/cubicle shall be determined by the type of LV supply. The final metering
position shall be decided by TNB.
iii. Consumers whose supplies are coming from a substation (load>800A) shall have the meter panel/
cubicle preferably installed inside TNB substation.
iv. The maximum distance of the cable from the CTs to the meter panel allowable is shown in Table 1
below. Prior approval for location of the metering panel shall first be obtained from TNB.
Table 1
CT Burden Secondary Rated Cross Connection of Maximum Distance

Current Conductor Allowable
VA A mm2 m
7.5 5 2.5 12.0
7.5 5 4.0 20.0
Where meter burden for current circuit is: L.V. = 0.5 VA/ph
5.2 Meter Panel Requirement
i. The meter panel shall be of mild steel or other approved material, and of a thickness not less than
1.5mm.
ii. The meter panel for single feeder metering shall be detachable and as illustrated in Appendix 29,
Drawing No. 6A and 6B.
iii. For multi-feeder metering, separate meter panels are to be used for each feeder.
iv. Provisions shall be made for sealing of the meter panel/cubicle.
56 TENAGA
v. The panel cover and metal plate with TNBs meter(s) mounted thereon shall be able to swing or open
out for at least one right angle i.e. 90o.
vi. The meter panel cover and metal plate shall have at least two metal hinges.
vii. Appropriate bushing shall be provided in all openings/ holes for the meter wiring.
5.3 LVCT Metering Installation Requirements
i. The height from the ground to the top of the meter panel shall not exceed 1.8 meters.
ii. The switchboard shall be completed with all its components and accessories installed, and shall be
mounted securely in its final position before the TNBs meter(s) can be installed.
iii. There shall be working space of 1 m in front of the meter panel for the meter installation and meter
reading. In the case of meter cubicle, there shall be working space of 1 m all round the cubicle.
iv. A 12 core 2.5 mm2 or 4 mm2 steel wire armoured cable shall be provided between the meter panel and
current transformers and voltage source. The armoured cable shall not be buried or enclosed
v. A 6.0 mm tap-hole plus screw/washer shall be provided on each busbar to facilitate connection of the
voltage supply to the meter voltage coils.
5.4 Mounting of Metering LVCTs
i. Current transformers shall be mounted on incoming busbar for easy installation, removal or replacement,
where necessary.
ii. Proper bakelite clamps shall be provided to secure the metering current transformers in position.
iii. Adequate insulation shall be provided between the metering current transformers and the busbar.
iv. Where the incoming supply is controlled by a circuit breaker in consumers main switchboard, the
metering CTs shall be installed before the circuit breaker and the meter voltage connections made.
v. A two leaf door provided with hasp for locking facility shall be used to close the CT chamber.
vi. There shall be working space of minimum 1 m from the back of the switchboard to the wall for
installation of metering current transformers.
TENAGA 57
vii. Dimension for LVCTs are as shown in Table 2 for the appropriate sizing of the busbar.
Table 2
C.T Ratio Internal Diameter External Diameter

100/5 35 mm 90 mm
150/5 40 mm 90 mm
200/5 40 mm 90 mm
300/5 60 mm 100 mm
400/5 60 mm 100 mm
500/5 65 mm 125 mm
600/5 65 mm 125 mm
800/5 65 mm 125 mm
1000/5 85 mm 125 mm
1200/5 100 mm 140 mm
1600/5 100 mm 140 mm
2000/5 110 mm 145 mm
viii. The Electrical consultant Engineer / Electrical Wiring Contractor shall ensure the above requirements
are complied wih. Should there be any deviation(s) from the requirements, he should consult the TNB
Distribution Division Local Office.
6.0 MEDIUM AND HIGH VOLTAGE METERING
6.1 General
Currrent transformers (CTs) and potential transformers (PTs) for all metering shall be provided by the consumer. A
consumer shall be required to install suitable metering CTs and PTs at his incoming switchgear at his own expense
following TNBs specifications and subjected to test by TNB.
A floor mounted metering cubicle as per Appendix 19, Drawing No. 7A-7L shall be provided by the consumer in the
specified metering room for the installation of TNBs meter.
The schematic drawings together with the load data using the form as in Appendix 20 are required to be forwarded to
the TNB Metering Services HQ/Regional for his advice on the metering requirements. All drawings must be signed by
a Professional Engineer.
58 TENAGA
6.2 Specifications For Metering PTs and CTs
Metering PTs
Ratio : Vs / 3V
110 / 3V
* where Vs is the supply voltage given to the consumer
Class : 0.5
Burden : 100VA minimum.
Sharing can be allowed provided separate fusing is provided and the burden of the shared load
shall not exceed 10 VA. If the burden of the shared load is more than 10 VA, then 200 VA PT
shall be used.
Unit : 3 Nos. for each feeder
Standards : BS.3941 or IEC 60044-2 (1997)
Metering CTs
For consumer taking 6.6kV, 11kV, 22kV and 33kV (Indoor breaker)
Ratio : Is/5A
* where Is is the primary ratio of the metering CT
Class : 0.2
Burden : 15VA
For consumer taking 33kV (with outdoor breaker), 132kV and 275kV,
Ratio : Is/1A
* where Is is the primary ratio of the metering CT
Class : 0.2
Burden : 30VA
6.3 Test Certificate
All metering CTs and PTs together with the Manufacturers Test Certificate shall be submitted with test results of the
installed equipment by the Registered Service Engineer. The schematic and wiring diagram of the particular consumers
switchgear signed by a Professional Engineer shall be supplied to facilitate metering equipment installation.
TENAGA 59
6.4 Metering Cubicle
The consumer shall provide an appropriate metering cubicle to specifications stated in Appendix 19. The maximum
distance allowable between the metering CTs and the metering cubicle is shown in Table 3. The consumer shall send the
cubicle to TNB Metering Services HQ/Regional office for wiring up.
Table 3
Cross Connection Of Maximum Distance
CT Burden Secondary Rate Current
Conductor Allowable
(VA) (Amps)
(mm2) (m)
15 5 2.5 30
15 5 4.0 47
30 5 2.5 65
30 5 4.0 100
30 1 2.5 1,647
30 1 4.0 2,545
Where meter burden for current circuit = 0.5 VA/ph
6.5 Location of Metering Cubicle
An enclosed locked room specifically for the purpose of installing the floor mounted metering cubicle shall be provided.
The minimum area shall be 1.5 m by 1.7 m.
6.6 Power Supply Point for Remote Meter Reading
A 13 Amps Switch Socket Outlet (S.S.O) is to be provided and shall be installed at the top of metering cubicle.
6.7 Cable Requirement
6.7.1 Indoor Breakers
The consumer shall provide and connect a 12-core PVC/SWA/PVC of 2.5mm2 or higher between the consumer high
voltage switchboard and the metering cubicle. There shall be no intermediary joint.
The armoured cable shall not be buried or enclosed. Preferably it shall be laid on cable tray.
60 TENAGA
6.7.2 Outdoor Breakers
A marshalling box with independent sealing facility shall be provided by the consumer for the purpose of terminating
the secondary circuit cabling of the current transformer and voltage transformer.
The consumer shall provide and connect PVC/SWA/PVC of 4mm2 or higher between the marshalling box and the floor
mounted metering cubicle.
6.8 Specification of mild steel kiosks for medium and high voltage metering
6.8.1 General
This specification spells out the requirement for fabrication of steel floor mounted metering cubicle for the mounting of
meters and accessories commonly installed for the purpose of medium and high voltage metering.
Unless otherwise stated, all material and accessories used in the fabrication of the kiosks shall be specified in Appendix
19 (Drawing 7A-7L).
The overall dimension shall be as specified in the drawings, but minor alteration to the positions and sizes of the cut-out
panels, holes, etc. may be required to be made in the whole or part of the consignment.
6.8.2 Construction details
i Physical Dimensions
The overall dimension of the kiosks shall be as specified in the drawings.

All dimension are stated in Metric units.
The permissible tolerance shall be 4.0 mm.
ii Materials
The kiosk shall be constructed of either plain or electro-plated mild steel sheets of minimum thickness
of 1.00 mm.
iii External Construction Detail
Provision of a double left closed fitting mild steel doors shall be made for easy accessibility at the
back of the kiosks. The doors shall be hinged such that they can be operated through an angle of
180o. The doors shall be lockable for security reasons, an operation of the doors shall be through
TENAGA 61
a handle provided with a lock. The lock shall be chrome-plated, of good quality and tamper-proof.
Three (3) keys are to be provided for each lock.
In addition, hasp shall be provided for the purpose of locking the door with padlock.
Ventilation slits shall be provided as shown. These shall be rendered vermin-proof by fitting brass gauze
screens in the interior of the kiosks. The cut-out panels, holes for the mounting of meters, test terminal
block, time switches and fuses shall be provided in the front panels of the kiosks.
The edge of the cutting or drilling shall be rendered smooth.
The arrangement for meters and accessories will be as shown in the drawings.
iv Internal Construction Details
The kiosk shall be constructed for door mounting. A base frame on which the kiosks sites shall be
provided as shown in Appendix 19 (Drawing 7C) for 2 feeder kiosk and Appendix 19 (Drawing 7F)
for 3 feeder kiosks. Holes in the frame shall be provided for the passage of four floor mounted studs
to which the kiosk can be anchored. A base plate with provision for cable entries shall be removable
through four mounting screws at each corner.
Mild steel cross bars of at least 35 mm x 2 mm with 4 mm diameter holes spaced evenly apart shall be
provided for anchoring bunched conductors. Alternatively, mild steel slotted angles shall be provided
and this is preferable. These cross bars shall form the framework of the kiosk.
v Painting and Finishing
The kiosk shall be treated to prevent corrosion by rust. This can be achieved either by using electro-plated
mild steel sheets or by painting the mild steel metal surface with zinc-based anti corrosive paint.
The interior surface shall be painted with matt white paint.
The base frame shall be black in colour.
6.9 Sealing Facilities
Facilities for sealing of all connection of metering wires and incoming cable at consumers high voltage
switchboard shall be provided by the consumer.
Should there be by any deviation from the foresaid requirement, the Electrical Consultant Engineer should
consult TNB Distribution Division Local Office and TNB Metering Services HQ/Regional Unit.
62 TENAGA
GLOSSARY AND DEFINITIONS
In this guideline, the following words and expressions shall bear the following meanings:
Active Energy The electrical energy produced, flowing, or supplied by an electric

circuit during a time interval, being the integral with respect to
time of the instantaneous power, measured in units of watt-hours
(wh) and multiples thereof.
Active Power The product of voltage and the in-phase component of alternating
current measured in units of watts and multiples thereof.
Adequate / Adequacy The ability of the distribution system to provide acceptable and
continuous supply while remaining within component ratings
during contingencies.
Apparent Power The product of voltage and of alternating current measured in units
of volt amperes. Is also the square root of the sum of the squares of
the active power and the reactive power.
Automatic Voltage Regulator A System for controlling generating unit or transformer voltage
within setlimits.
Capacitor Bank Electrical equipment used to generate reactive power and support
voltage levels on distribution and transmission lines in periods of
high load.
Capacity The net MW and MVAr capacity of a generating unit, or any other
transmission/distribution apparatus at a particular time, to supply
electrical energy.
Connection Point The agreed point of supply established between a distributor and
other entity.
Consumer A person who engages in the activity of purchasing energy supplied

through a Transmission or distribution system; and/or the final end
User of energy.
Contingency In respect of a transmission or distribution network, a sequence of

related Events which result in outages of one or more transmission
or distribution elements.
Current Harmonic Distortion It is the measure of the departure of the a.c. current waveform
from sinusoidal shape, that is caused by the addition of one or
more harmonics to the fundamental.
TENAGA 63
Current Transformer (CT) A transformer for use with meters and/or protection devices in
which the current in the secondary winding is, within prescribed
error limits, proportional to and in phase with the current in the
primary winding.
Customer Please refer to the term consumer.
Demand The demand of MW and MVAr of electricity (i.e., both Active and
reactive power), unless otherwise stated, at a particular time or
during a time period.
Discrimination The quality where a relay or protective system is enabled to pick

out and cause to be disconnected only the faulty apparatus.
Distribution Network A system comprising of electrically connected equipment or

elements that produce, transport, transform, control, and consume
electrical power at voltage levels of 33kV, 22kV, 11kV, 6.6kV,
415V and 240V.
Distribution System The system consisting (wholly or mainly) of electric lines which are
owned and operated by distributor and used for the distribution of
electricity from grid supply points or generating units or other entry
points to the point of delivery to consumers or Other distributors.
Disturbance Any perturbation to the electric system caused by the sudden loss
of generation or interruption of load.
Electrical Contractors Are contractors having a license from PKK in the electrical category
(Class I, II or III) and also registered with the Energy Commission
and have own certified chargeman and wireman also registered
with the Energy Commission.
Electrical Consultant Professional Electrical Engineer registered with the Institution of

Engineer Engineers Malaysia (IEM) or Board of Engineers Malaysia (BEM)
after having fulfill all requirements to be a professional engineer
as specified by IEM or BEM.
64 TENAGA
Embedded Generating Unit A generating unit connected within a distributrion network and not
having direct access to transmission network. This includes an embedded
generator connected to its own Network which Network is Interconnected
with the distributors Network either directly or through a step up
transformer.
Embedded Generation The production of electrical power by converting another form of energy in a
generating unit that is connected to the distribution system.
Embedded Generator A generator or consumer who owns, operates, or controls an embedded

generating unit.
Energy (Active and Reactive) Active energy is the electrical energy produced, flowing or supplied during
a time interval measured in units of watt-hours (Wh) or standard multiples
thereof. Reactive energy is the energy produced, flowing or supplied during
a time interval measured in units of volt-ampere-hours reactive, (varh) or
standard multiples thereof.
Embedded Generator A generator or consumer who owns, operates, or controls an embedded

generating unit.
Frequency The number of alternating current cycles per second (expressed in hertz) at
which alternating current electricity is operating.
Generation The production of electrical power by converting another form of energy in a

generating unit.
Generating Plant Please refer to the term generating system.
Generating System A system comprising one or more generating units.
Generating Unit Any apparatus which produces electricity.
Interface Point of connection defining the boundary between entities.
Interruption The loss of service to one or more consumers or other facilities and is
the result of one or more component outages for a sustained duration of
greater than 1 minute, depending on the system configuration.
High Voltage (HV) A voltage equal to or greater than 50 kV.
Load To Active, Reactive, or apparent power, as the context requires, generated,

transmitted, distributed or consumed.
Loading The apparent power level at which each element of the network is
operated.
TENAGA 65
Low Voltage or LV A voltage level less than 1000 volts or 1 kV.
Medium Voltage or MV A voltage equal to or exceeding 1 kV but not exceeding 50 kV.
Meter A device complying with Standards which measures and records the production
or consumption of electrical energy.
Metering Recording the production or consumption of electrical energy.
Metering Data The data obtained from a metering installation, the processed data or substituted
data.
Metering Point The point of physical connection of the device measuring the current in the
power conductor.
Metering System The collection of all components and arrangements installed or existing
between each metering point and the metering database.
MV Distribution Network The various circuits and apparatus owned by the distributor operating at
primary phase to phase voltages above 1 kV and less than 50 kV.
Outage Describes the sate of the component when it is not available to perform the
intended function due to some Event associated with that equipment. duration
will count toward computation of SAIDI.
Planning Criteria Please refer to the term planning and design criteria
Planning & design criteria Refers to a set of measures for assessing the performance of the distribution
system during the planning stage.
Point of Interface A designated boundary of ownership between the distributor and the other
entities.
Power Factor The ratio of active power to apparent power.
Power Quality It is the measure of the purity of supply voltage and current waveforms.
Power Quality Characteristics In this Code the term refers to the measures used for determining the purity of
the a.c. voltage or current waveforms.
66 TENAGA
Protection The provisions for detecting abnormal conditions on a system and initiating
fault clearance or actuating signals or indications.
Protection Apparatus A group of one or more protection relays and/or logic elements designated
to perform a specified protection function.
Protection System A system, which includes equipment, used to protect facilities from damage
due to an electrical or mechanical fault or due to certain conditions of the
power system.
Prudent Utility Practices With respect to the distributor, means the exercise of that degree of skills,
diligence, prudence and foresight consistent with Electricity Supply Act
1990 and the Regulations, condition of Licence, standards, the Code and
the distributor owned standards and practices.
Reactive Energy A measure, in varhours (varh) of the alternating exchange of stored energy
in inductors and capacitors, which is the time-integral of the product of
voltage and the out-of-phase component of current flow across a connection
point.
Reactive Power The product of voltage and current and the sine of the phase angle between
them measured in units of volt amperes reactive. The rate at which reactive
energy is transferred.
Reliability In the context of a distribution system is a measure of availability of

Adequate and secure supply to the consumers
Security Means security Supply.
Security of Supply The ability of the distribution system restore supply to consumers following
momentary or temporary interruptions.
Single Contingency In respect of a transmission or distribution network, a sequence of related

Events which result in the removal from service of one transmission or
distribution line, or transformer. The sequence of Events may include the
application and clearance of a fault of defined severity.
Substation A facility at which two or more lines are switched for operational purposes.
May include one or more transformers so that some connected lines operate
at different nominal voltages to others.
TENAGA 67
Supply Security Please refer to the term Security Supply.
Total Harmonic Distortion The departure of a wave form from sinusoidal shape, that is caused by
the addition of one or more harmonics to the fundamental, and is the
square root of the sum of the squares of all harmonics expressed as a
percentage of the magnitude of the fundamental frequency.
Transformer A plant or device that reduces or increases the voltage of alternating

current.
Distribution System A distribution system that: (1) is used to convey, and control the
conveyance of, electricity to consumers (whether wholesale or retail);
and (2) is connected to another such system.
Voltage Dip Transient reduction in voltage magnitude measured as the percentage

or per unit reduction of the voltage magnitude to the nominal voltage
magnitude.
Voltage Harmonic Distortion It is the measure of the departure of the a.c. voltage waveform from
sinusoidal shape, that is caused by the addition of one or more harmonics
to the fundamental.
Voltage Sag Transient reduction in voltage magnitude measured as the percentage or

per unit remaining voltage magnitude to nominal voltage magnitude.
Voltage Sensitive Load A load that will mal-operate on transient distortion of supply voltage
sinusoidal waveform.
Voltage Transformer (VT) A transformer for use with meters and/or protection devices in which the
voltage across the secondary terminals is proportional to and in phase
with the voltage across the primary terminals.
68 TENAGA
Appendix Topic Page
1 List of Kedai Tenaga in Semenanjung Malaysia 70
2 Flowchart For TNB New Supply Application Process For Load Up To 100kVA 74
Permohonan Bekalan Elektrik <100kVA : Senarai Semak Permohonan Bekalan
3 75
Elektrik
Carta Aliran Proses Kelulusan Pembangunan Di Semenanjung Malaysia
4 76
(Kecuali Wilayah Persekutuan Kuala Lumpur Dan Putrajaya)
5 Part A : Development Plan Approval Process Flowchart 77
Electricity Supply Application Exceeding 100 kVA Consultant Engineer
6 78
Checklist
Part B: TNB Supply Application Process for Load Exceeding 100 kVA
7 79
Flowchart
8 Perakuan Penerimaan Bagi Permohonan Bekalan Elektrik 80
9 Joint Meeting Action Log (For Supply Application > 100kVA) 81
10 Cas Sambungan Pengguna - Notis 82
11 Sample Of Appointment Letter of Consultant Engineer 83
12 Summary Of Load Data For Demand Exceeding 100kVA (140A) 84
13 Location Plan 87
14 Borang A Borang Perakuan Pajakan / Pindahmilik Tanah Pencawang 88
15 Maximum Demand Estimates for Mixed Development Area 90
16 Demand Forecast & Sub-Station Capacity for LV System 91
- Site Plan/Location Plan and Layout Plan
17 Single Chamber - Substation Layout Drawings for single Chamber 92
- Logo Details for Single Chamber
- Site Plan/Location Plan and Layout Plant
18 Double Chamber - Substation Layout Drawings for Double Chamber 95
- Logo Details for Double Chamber
Drawing 7A, 7B, 7C, 7D, 7E, 7F, 7G, 7H, 7I & 7J, 7K & L : MV & HV
19 98
Metering Cubicle
20 Borang Maklumat Awal Perjangkaan Besar 109
21 Drawing 1 : Single Phase Meter Board 110
22 Drawing 2A & 2B : Single Phase Metering Arrangement 111
23 Drawing 3A : Outdoor Metering Panel 113
24 Drawing 3B : Pole-mounted Single Phase Metering Panel 114
25 Drawing 4A & 4B : Three Phase Overhead Incoming 115
25 Drawing 4C : Three Phase Underground Incoming 117
26 Drawing 4D, 4E & 4F : External Surface Wiring 118
27 Drawing 5A, 5B & 5C : Single Phase Group Metering 121
28 Drawing 5D, 5E & 5F : Three Phase Group Metering 124
29 Drawing 6A : LVCT Single Feeder Metering 127
29 Drawing 6B : LVCT Summation Metering 127
69
Appendix 1
List of Kedai Tenaga in Semenanjung Malaysia
Kedai Tenaga Alamat No Telefon No Fax

PUTRAJAYA/
CYBERJAYA
Kedai Tenaga Putrajaya Lot 25, Tkt. 3, Kompleks Anjung, 62000 Precint 1, Putrajaya 03-88894835 03-88894693
WILAYAH
PERSEKUTUAN
KUALA LUMPUR
Zon K.L Pusat
Kedai Tenaga Pekan Ampang TNB, Lot 18 & 19 Jalan Besar Ampang, 68000 Ampang, Kuala Lumpur. 03-42969561/62 03-42950692
Kedai Tenaga Pudu TNB, 508-510 Bangunan Bee Hin, Jalan Pudu, 55100 Kuala Lumpur. 03-92215341 03-92221800
Kedai Tenaga KL-Pusat TNB, Aras Bawah, Menara Selborn, 153 Jalan Tun Razak, 50400 Kuala 03-26814122 03-26812637
Lumpur.
Zon K.L Barat
Kedai Tenaga Kepong TNB, Tingkat Bawah, Wisma TNB, Jalan Kepong, 50990 Kuala Lumpur. 03-62506020 03-62506509
Kedai Tenaga Medan Bonus TNB, 83, Medan Bonus, Jalan Masjid India, 50732 Kuala Lumpur. 03-26987366 03-26930292
Kedai Tenaga Bangunan Penjanaan TNB, Tingkat Bawah, Bangunan Penjanaan, Ibu Pejabat TNB, 59200 Kuala 03-22965504
Lumpur.
Zon K.L Timur
Kedai Tenaga Taman Melawati TNB, No. 247 & 248, Jalan Bandar 13, Taman Melawati, 53100 Kuala Lumpur. 03-41079355 03-41079373
Kedai Tenaga Setapak TNB, 128, Taman Sri Setapak, Batu 3 1/2, Jalan Gombak, 53000 Kuala Lumpur. 03-40222020 03-40222021
Kedai Tenaga Batu Caves TNB, No. 24, Jalan Medan Batu Caves 1, Medan Batu Caves, 68100 Batu 03-61869103 03-61869104
Caves.
Zon K.L Selatan
Kedai Tenaga Jalan Klang Lama TNB, 2 Jalan 1/137C, Bedford Business Park, Batu 5, Jalan Klang Lama, 58200 03-77843844 03-77838344
Kuala Lumpur.
Kedai Tenaga Taman Pertama TNB, 31 & 32, Jalan 2/90, Taman Pertama Cheras, 56000 Kuala Lumpur. 03-92877179/69 03-92877176
SELANGOR
Kedai Tenaga Sungai Besar TNB, Lot 9727 & 9728, Jalan Anggerik, 45300 Sungai Besar 03-32241226 03-32242464
Kedai Tenaga Kuala Selangor TNB, Jalan Batu Harimau, 45000 Kuala Selangor 03-32892020/1586 03-32893161
Kedai Tenaga Subang Jaya TNB, Subang Square, East Wing E-01-0, Jalan SS 15/4G, 47500 Subang Jaya 03-56337000 03-56314659
Kedai Tenaga Klang TNB, Jalan Meru, Peti Surat 2010, 41990 Klang 03-33412020 03-33422020
Kedai Tenaga Bangi TNB, Lot 1, Jalan 6C/13, 43650 Bandar Baru Bangi 03-89264990 03-89263966
Kedai Tenaga Kajang TNB, Jalan Besar, 43000 Kajang 03-87343704
Kedai Tenaga Serdang TNB, No. 12G, Jalan SR 7/4, Taman Serdang Raya, 43300 Seri Kembangan 03-89458491
Kedai Tenaga Kuala Kubu Bharu TNB, Jalan Rasathurai, 44000 Kuala Kubu Bharu 03-60643020 03-60642969
Kedai Tenaga Salak Tinggi TNB, No. 19, Jalan ST 1C/6 Medan 88, Bandar Baru Salak Tinggi, 43900 03-87064413
Sepang
Kedai Tenaga Petaling Jaya TNB, No. 72, Jalan Selangor, 46990 Petaling Jaya, 03-79541590 / 57733 03-79559046
Kedai Tenaga Shah Alam TNB, Persiaran Damai, Seksyen 11, 40702 Shah Alam 03-55102020 03-55103643
Kedai Tenaga Banting TNB, Lot 4, Jalan Bunga Pekan, 42700 Banting 03-3187 2020 03-31871782
Kedai Tenaga Pelabuhan Klang TNB, Jalan Kem, P.O. Box 220, 42009 Pelabuhan Klang 03-31672020 03-31679113
Kedai Tenaga Sg. Pelek TNB, Lot 93-11, Jalan Besar sungai Pelek, 43950 Sepang 03-31413012
Kedai Tenaga Rawang TNB, No. 211, Jalan Maxwell, 48000 Rawang 03-6092 7000 03-60916330
Kedai Tenaga Puchong TNB, No. 22, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong 03-80609224/9373 03-80609854
70 TENAGA
Appendix 1
List of Kedai Tenaga in Semenanjung Malaysia
NEGERI SEMBILAN
Kedai Tenaga Seremban TNB, Lot 14, Wisma Arab Malaysian Business Centre, Jalan Tuanku Munawar 06-7675050 06-7634837
70000 Seremban
Kedai Tenaga Bandar Baru Nilai TNB, PT 7444, Jalan BBN 1/2H, Putra Point, Bandar Baru Nilai, 71800 Nilai, 06-8500858/722 06-8500522
Kedai Tenaga Tampin TNB, Lot 176, Jalan Besar, 73000 Tampin, 06-4411364 06-4411524
Kedai Tenaga Port Dickson TNB, KM 3, Jalan Pantai, 71009 Port Dickson, 06-6472622/7700 06-6474101
Kedai Tenaga Kuala Pilah TNB, Jalan Bahau, 72009 Kuala Pilah, 06-4811193 06-4815910
Kedai Tenaga Kuala Klawang TNB, PT 54, Jalan Dato Menteri, 71600 Kuala Klawang, 06-6138361 06-6137446
Kedai Tenaga Jempol TNB, 133 & 134, Jalan Mewah, 72100 Jempol, 06-4545802 06-4542905
Kedai Tenaga Gemas TNB, No. 21, Jalan Pasar 73400 Gemas, 07-9484636 07-9482442
Kedai Tenaga Rembau TNB, No. 7709, Lot 783, Jalan Mahkamah, 71300 Rembau 06-6855763/64 06-6854577
Kedai Tenaga Seremban TNB, Jalan Dato Bandar Tunggal, 70990 Seremban 06-7652150 06-7644271
Kedai Tenaga Gemencheh TNB, Lot 6717, Taman Gemencheh Baru, 73200 Gemencheh 06-4318262
MELAKA
Kedai Tenaga Melaka TNB, Jalan Banda Kaba, 75990 Melaka. 06-2828544 06-2826460
Kedai Tenaga Masjid Tanah TNB, Jalan Besar, 78300 Masjid Tanah. 06-3843000/03 06-3844120
Kedai Tenaga Merlimau TNB, Jalan Jasin, 77300 Merlimau. 06-2632517 06-2635041
Kedai Tenaga Jasin TNB, JB 3636, Jalan Melaka, 77000 Jasin. 06-5292132 06-5292001
Kedai Tenaga Alor Gajah TNB, No. 3055, Lot 11, Bangunan Prima, 78000 Alor Gajah. 06-5562840 06-5564453
JOHOR
Kedai Tenaga Johor Bahru TNB, Aras 1, Wisma TNB, Jalan Yahya Awal, 80100 Johor bahru 07-2192200 07-2192232
Kedai Tenaga Johor Bahru TNB, Jalan Duke, 80000 Johor Bahru 07-2242513 07-2192232
Kedai Tenaga Batu Pahat TNB, Jalan Bakau Chondong, 83000 Batu Pahat 07-4346088 07-4319727
Kedai Tenaga Yong Peng TNB, No. 1, Jalan Kota 2, Taman Kota, 83700 Yong Peng 07-4677854 07-4675093
Kedai Tenaga Batu Pahat TNB, Jalan Mohd Khalid, 83000 Batu Pahat 07-4329627
Kedai Tenaga Johor Jaya TNB, No. 79-81, Jalan Molek 3/10, Taman Molek, 81100 Johor Jaya 07-3562753 07-3533044
Kedai Tenaga Muar TNB, Jalan Sulaiman, 84009 Muar 06-9532950 06-9528739
Kedai Tenaga Kluang TNB, Jalan Mengkibol, 86000 Kluang 07-7722020 07-7724410
Kedai Tenaga Tangkak TNB, Jalan Payamas, 84900 Tangkak 06-9784067 06-9784598
Kedai Tenaga Mersing TNB, No. 48, Jalan Ismail, 86800 Mersing 07-7992020 07-7992773
Kedai Tenaga Simpang Renggam TNB, No. 1, Jalan Delima, Taman Samudera, 86200 Simpang Renggam 07-7551401 07-7551401
Kedai Tenaga Segamat TNB, Jalan Hassan, 85000 Segamat, 07-9314020 07-9313744
Kedai Tenaga Pontian TNB, Jalan Parit Masjid, 82000 Pontian 07-6871172 07-6870622
Kedai Tenaga Pontian TNB, Jalan Kampung Sawah, 85100 Pekan Nenas, Pontian 07-6995801
Kedai Tenaga Kota Tinggi TNB, Jalan Tun Habab, 81900 Kota Tinggi 07-8833013/2589 07-8834898
Kedai Tenaga Kulai TNB, Lot 6610, Batu 18 1/4, Jalan Senai-Kulai, 81000 Kulai 07-6632128 07-6632267
Kedai Tenaga Bandar Tenggara TNB, No. 6, Jalan Tun Ali, Bandar Tenggara, 81000 Kulai 07-8966977
Kedai Tenaga Pasir Gudang TNB, L1-06/06A, Kompleks Pusat Bandar, Jalan Bandar, 81700 Pasir Gudang 07-2529176 07-2511362
TENAGA 71
Appendix 1
List of Kedai Tenaga in Semenanjung Malaysia (cont.)
PERAK
Kedai Tenaga Ipoh TNB, Wisma TNB, Jalan Lahat, 30200 Ipoh 05-2532020 05-2410855
Kedai Tenaga Kampar TNB, 16A Jalan Kuala Dipang, 31907 Kampar 05-4651199 05-4662858
Kedai Tenaga Taiping TNB, No. 20, Jalan Istana Larut, 34000 Taiping 05-8082020 05-8073321
Kedai Tenaga Kuala Kangsar TNB, Lot 1535, Jalan Sultan Iskandar Shah, 33000 Kuala Kangsar 05-7762 021 05-7762744
Kedai Tenaga Teluk Intan TNB, Jalan Changkat Jong, 36000 Teluk Intan 05-6223 011/012 05-6213563
Kedai Tenaga Seri Manjung TNB, Lot 1754, Jalan Dato Sri Kamaruddin, 32040 Seri Manjung 05-688 2020/4850 05-6884763
Kedai Tenaga Bagan Serai TNB, Lot 7364, Jalan Taiping, 34300 Bagan Serai 05-7215020 05-7211293
Kedai Tenaga Tanjung Rambutan TNB, Jalan Besar, Ulu Kinta, 31250 Tanjung Rambutan 05-533 2122 05-5332932
Kedai Tenaga Bidor TNB, Lot 6121, Jalan Tapah, 35500 Bidor 05-434 3041/1020 05-4342870
Kedai Tenaga Batu Gajah TNB, No. 29, Jalan Dewangsa, 31000 Batu Gajah 05-366 2021/1155 05-3662977
Kedai Tenaga Gerik TNB, No 101, Jalan Takong Datok 33300 Gerik 05-7912855 05-7911950
Kedai Tenaga Sungai Siput (U) TNB, 14-15, Jalan Ipoh, 31100 Sungai Siput(U) 05-5981234 05-5986050
Kedai Tenaga Tanjung Malim TNB, No. 51, Jalan Taman Bunga Raya, 35900 Tanjung Malim 05-4597020 05-4595461
Kedai Tenaga Gopeng TNB, 19-B, Jalan Kampung Rawa, 31600 Gopeng 05-3591533
Kedai Tenaga Lenggong TNB, Lot 9073 & 9074, Taman Lenggong, 33400 Lenggong. 05-7677209
Kedai Tenaga Slim River TNB, No. 615, Jalan Ahmad Boestaman, 35800 Slim River 05-4528020 05-4520031
Kedai Tenaga Parit TNB, No. 12, Jalan Pejabat Pos 32800 Parit 05-3771020 05-3771439
Kedai Tenaga Tapah TNB, No. 1, Jalan Masjid, 35000 Tapah 05-4013021
Kedai Tenaga Ipoh TNB, No. 1-5, Jalan Dato Maharaja Lela, 30000 Ipoh 05-2549 534 05-2545199
Kedai Tenaga Hutan Melintang TNB, No. 3, Lorong Wawasan 1, Jalan Hutan Melintang, 36400 Hutan Melintang 05-6416218 05-6414840
Kedai Tenaga Menglembu TNB, Jalan Pasar, 31450 Menglembu, Ipoh 05-2813558
KEDAH
Kedai Tenaga Alor Setar TNB, No. 887, Jalan Sultan Badlishah, 05990 Alor Setar 04-7333737 04-7331167
Kedai Tenaga Jitra TNB, Bt. 13 Jalan Changlun, 06000 Jitra 04-9171 004/455 04-9172646
Kedai Tenaga P. Langkawi TNB, Jalan Ayer Hangat, 07000 Kuah, Pulau Langkawi 04-9666020 04-9667020
Kedai Tenaga Pendang TNB, No. 119-121 Rumah Kedai 2 Tkt, Jalan Sukamari, 06700 Pendang, 04-7597294 04-7597141
Kedai Tenaga Kuala Nerang TNB, No. 1A-1B, Pekan Kuala Nerang, 06300 Kuala Nerang 04-7866 021 04-7866290
Kedai Tenaga Sungai Petani TNB, No. 23, Jalan Petri, 08009, Sg. Petani 04-4212 020 04-4218027
Kedai Tenaga Guar Cempedak TNB, Lot 234, Taman Warisan, 08000 Guar Cempedak, 04-4686020 04-4687400
Kedai Tenaga Sik TNB, No. 8-9, Bangunan Inai Pekan Sik, 08200 Sik 04-4695151 04-4695500
Kedai Tenaga Kulim TNB, Jalan Pondok Labu, 09000 Kulim 04-4906020 04-4905019
Kedai Tenaga Baling TNB, Bangunan Umno/Wakaf, Jalan Sultan Abdul Halim, 09100 Baling 04-4701021 04-4702025
Kedai Tenaga Bandar Baru TNB, No. 11, Jalan Bulatan, 34950 Bandar Baru 05-7161713 05-7169745
PULAU PINANG
Kedai Tenaga Perda (Bkt. Mertajam) TNB, No. 1, Wisma TNB, Jalan Perda Barat, Bandar Perda,14000 Bukit Mertajam 04-6210800 04-538 6900
Kedai Tenaga Pulau Pinang TNB, No. 30, Jalan Anson,10400 Pulau Pinang, 04-2224 000 04-2270637
Kedai Tenaga Pulau Pinang TNB, Lorong Kulit, 10460 Pulau Pinang 04-2260625 04-2279248
Kedai Tenaga Bandar Bayan Baru, TNB, No. 64 Off Jalan Mahsuri, 11950 Bandar Bayan Baru 04-6427121 04-6421011
Kedai Tenaga Balik Pulau TNB, Jalan Relau, 11000 Balik Pulau 04-8669191 04-8661624
Kedai Tenaga Seberang Jaya TNB, No. 3031, Jalan Tenaga, Seberang Jaya, 13700 Perai 04-3820200 04-3903044
Kedai Tenaga Bukit Mertajam TNB, No. 1899-1902, Taman Sri Mangga, Juru, 14000 Bukit Mertajam 04-5070461
Kedai Tenaga Bukit Mertajam TNB, No. 14, Jalan Chiku, Taman Chiku, 14000 Bukit Mertajam 04-5305603
Kedai Tenaga Nibong Tebal TNB, Jalan Nuri, Taman Sentosa, 14300 Nibong Tebal 04-5931606 04-5933070
Kedai Tenaga Bertam TNB, Aras Bawah, Bgn.Umno, Jalan Bertam, 13200 Kepala Batas 04-5751020 04-5751126
Kedai Tenaga Nibong Tebal TNB, No. 1310 Jalan Besar, Sungai Bakap, 14200 Nibong Tebal 04-5827820 04-5820617
72 TENAGA
Appendix 1
List of Kedai Tenaga in Semenanjung Malaysia (cont.)
PERLIS
Kedai Tenaga Kangar TNB, Bulatan Jubli Emas, 01000 Kangar, Perlis 04-9760021 04-9761921
PAHANG
Kedai Tenaga Temerloh TNB, No. 40, Jalan Tengku Ismail, 28000 Temerloh 09-2965020 09-2964020
Kedai Tenaga Maran TNB, Bandar Baru Maran, 26500 Maran. 09-4771520 09-4771746
Kedai Tenaga Bentong TNB, Jalan Sri Jaafar, 28709 Bentong 09-2222020/1769 09-2225979
Kedai Tenaga Raub TNB, Jalan Pekeliling, 27600 Raub. 09-3552020/021 09-3551410
Kedai Tenaga Kuala Lipis TNB, Jalan Lipis Benta, 27200 Kuala Lipis. 09-3122020 09-3122001
Kedai Tenaga Pekan TNB, Lot 27, Seksyen 8, Jalan Sultan Ahmad, 26600 Pekan. 09-4221961/2020 09-4221001
Kedai Tenaga Jerantut TNB, Jalan Dulang, Bandar Baru, 27000 Jerantut. 09-2666146 09-2661887
Kedai Tenaga Jengka TNB, Jalan Besar, 26400 Pusat Bandar Jengka. 09-4662455 09-4662600
Kedai Tenaga Muadzam Shah TNB, MM84 & 85, Medan Mewah, 26700 Muadzam Shah. 09-4522275 09- 4522476
Kedai Tenaga Kuala Rompin TNB, No. 49/51, Jalan Syed Othman, Taman sentosa 26800 Kuala Rompin 09-4145020 09-4145177
Kedai Tenaga Pulau Tioman TNB, Kg. Tekek, 86800 Pulau Tioman 09-4191224
Kedai Tenaga Kuantan TNB, Wisma TNB, Lot 14, Seksyen 19, Jalan Gambut, 25150 Kuantan 09-5155688/559/672 09-5155674
Kedai Tenaga Cameron Highlands TNB, No. 64, Persiaran Camelia 3, Juta Villa, 39000 Tanah Rata, Cameron 05-4911177 05-4911444
Highlands
Kedai Tenaga Gebeng TNB, A5, Jalan Gebeng 2/8, Kawasan Perindustrian Gebeng, 26080 Kuantan. 09-5836021 09-5839028
Kedai Tenaga Triang TNB, No. 28, Jalan Sri Kerayong 2, Bandar Baru Bera, 28300 Triang 09-2554086 09-2554781
TERENGGANU
Kedai Tenaga Kuala Terengganu TNB, Jalan Cherong Lanjut, 20673 Kuala Terengganu 09-6223401 09-6313955
Kedai Tenaga Kuala Terengganu TNB, Jalan Banggol, 20100 Kuala Terengganu 09-6245592
Kedai Tenaga Besut TNB, Jalan Tembila, Kg. Raja, 22200 Besut 09-695 6217 09-6956807
Kedai Tenaga Dungun TNB, Lot 7933 Jalan Baru Pak Sabah, 23000 Dungun 09-8481628 09-8483230
Kedai Tenaga Kemaman TNB, Jalan Sulaimani, 24000 Kemaman 09-8583300/809 09-8591066
Kedai Tenaga Kuala Berang TNB, No 7, Taman Tiras, 21700 Kuala Berang 09-6811498/9 09-6811729
Kedai Tenaga Setiu TNB, Jalan Permaisuri 2, Bandar Permaisuri, 22100 Setiu 09-6099694 09-6099461
Kedai Tenaga Kerteh TNB, Lot 72 & 73, Bandar Sri Kerteh, 24300 Kerteh, Kemaman. 09-8260400 09-8260403
Kedai Tenaga Jertih TNB, PT231, Jalan Dato Kamaruddin, 22000 Jertih, Besut. 09-6971581
Kedai Tenaga AMBS TNB, Bangunan Koperasi 3K, Jln. Sultan Zainal Abidin1, Bandar Al-Muktafi 09-8221426 09-8221475
Billah Shah, 23400 Dungun.
Kedai Tenaga Marang TNB, No. 15, KM 2, Jalan Wakaf Tapai, 21600 Marang 09-6182810 09-6182812
KELANTAN
Kedai Tenaga Pasir Puteh TNB, Jalan Machang, 16800 Pasir Puteh 09-7867020 09-7866786
Kedai Tenaga Bachok TNB, PT 147, Jalan Kampong Telok, 16300 Bachok. 09-7789020 09-7789211
Kedai Tenaga Pasir Mas TNB, Jalan Masjid Lama, 17000 Pasir Mas. 09-7909029 09-7908120
Kedai Tenaga Tumpat TNB, Jalan Besar, 16200 Tumpat. 09-7256607 09-7256162
Kedai Tenaga Wakaf Baru No. 9, Wisma MDT, Jalan Puteri Saadong, 16250 Wakaf Baru. 09-7195957 09-7194297
Kedai Tenaga Kuala Krai TNB, Jalan Tengku Zainal Abidin, 18000 Kuala Krai. 09-9666020 09-9666651
Kedai Tenaga Gua Musang TNB, Lot 336, Bandar Baru,18300 Gua Musang. 09-9121020 09-9122257
Kedai Tenaga Machang TNB, Lot 779 & 780, Jalan Bakti, 18500 Machang. 09-9752020 09-9752243
Kedai Tenaga Tanah Merah TNB, Lot 531, Jalan Pasir Mas, 17500 Tanah Merah. 09-9552040 09-9557024
Kedai Tenaga Ketereh TNB, PT 175 & 176, Jalan Pasar, 16450 Ketereh. 09-7886020 09-7886231
Kedai Tenaga Jeli TNB, Jalan Jeli/Dabong, 17600 Jeli. 09-9440180 09-9440010
Kedai Tenaga Rantau Panjang TNB, Lot PT 193, Pekedaian Baru, Zon Bebas Cukai, 17200 Rantau Panjang 09-7953454 09-7908120
Kedai Tenaga Kota Bharu TNB, Aras 1, Wisma TNB, Jalan Tok Hakim, 15000 Kota Bharu. 09-7483988 09-7431625
TENAGA 73
Appendix 2
FLOWCHART FOR TNB NEW SUPLY APPLICATION PROCESS
FOR LOAD UP TO 100 KVA
START
YES NO
Application
< 3 poles?
No Registration
Connection
Charges & Estimation
Deposit
? No
No Yes Approval
?
Yes
Payment
?
Connection
Yes Charges?
Service Installation Yes
Meter Installation
Payment
Confirm Estimation ?
Yes
Service Installation
Deposit Payment
Meter Installation &

Commissioning
Issue Welcome
Letter to
END
74 TENAGA
Appendix 3
PERMOHONAN BEKALAN ELEKTRIK < 100kVA :
SENARAI SEMAK PERMOHONAN BEKALAN ELEKTRIK
No. Pelanggan : ___________________________________ Tarikh : ___________
Bil. Perkara Baru Tambahan Sementara

1. Borang Permohonan Elektrik Lengkap
a) Tandatangan Pemohon
b) Cop Syarikat
2 Pelan Tapak
3 Rajah Skimatik pepasangan
4 Pelan susun atur
5 No Akaun terdekat
6 No tiang terdekat
7 Salinan kad pengenalan
8 Borang G & H yang lengkap
(bila siap pepasangan)
9 Lesen Pengilang
(jika berkaitan)

Tandatangan Penyemak: ____________________________
TENAGA 75
Appendix 4
APPENDIX 4
CARTA ALIRAN PROSES KELULUSAN PEMBANGUNAN

SEMENANJUNG MALAYSIA (KECUALI WILAYAH Ulasan / Perakuan
PERSEKUTUAN KUALA LUMPUR DAN PUTRAJAYA) Jabatan Pertanian

JPBD
PTD / PTG JPS
1. Permohonan Kelulusan JPP
Dasar Pembangunan / (1) (A) PBAN
PBAN
Permohonan Kelulusan TNB
Diberi
PermohonanKelulusan Dasar Tukar Syarat
Tukar Syarat dan Pecah Kelulusan Dasar Pembangunan TM Tempoh
Pendekatan I PBPT 30 hari
Sempadan Oleh MMKN (17 minggu)
(tidak termasuk peringkat JKR
Kelulusan Lembaga Tanah Ladang) Jabatan Penilaian
Jika perlu: Jab. Mineral &
Geosains, JAS, Jabatan
Penerbangan Awam dll.
Perakuan
JPBD - 21 hari
(1) (B)
PBT - 30 hari
Kelulusan Muktamad Tukar Syarat dan
Pecah Sempadan (9 hingga 10 minggu)
Ulasan / Perakuan
Jabatan Pertanian
Tukar Syarat dan pecah Sempadan
JPBD
(22 minggu) JPS
Pendekatan II
JPP
PBAN
PBAN
TNB
Diberi
TM Tempoh
PBPT 30 hari
JKR
Jabatan Penilaian
Jika perlu: Jab. Mineral &
Geosains, JAS, Jabatan
Penerbangan Awam dll.
Ulasan / Perakuan
2. Permohonan (2)
Kebenaran Merancang Sek. 21(1) Akta JPBD - 24 hari
Kebenaran Merancang JPP - 30 hari
172
JAS - 90 hari (ElA)
Dilulus Oleh Majlis PBPT (12 minggu) - 21 hari (lain)
JKR - 30 hari
PBAN - 30 hari
KPKT JPS - 30 hari
TNB - 30 hari
(3) TM - 30 hari
Lesen Pemaju Lain-lain (jika perlu)
3. Permohonan Lesen Perumahan PBT
Pemaju (Sek.5, Akta 118) (4) Perakuan (Urusan Pemohon)
Dilulus Oleh Pegawal Kelulusan Pelan
4. Permohonan Kelulusan
Bangunan JPP - 30 hari
Pelan bangunan JBPM - 30 hari
(5) (Seksyen 70 Akta
JKR - 30 hari
Permit Iklan Dan 133
JPS - 21 hari
Jualan Dilulus Oleh Majlis TNB - 30 hari
5. Permohonan Permit Iklan Penuh PBT (12
(Per. 5 Peraturan- TM - 30 hari
dan Jualan Peraturan minggu) PBAN - 42 hari
PBT (Dalaman) - 21 hari
Pemaju Perumahan,
Lain-lain (jika perlu)
Kawalan &
6. Permohonan Kelulusan Sijil Kelayakan Menduduki PBT
-Jab. Penerbangan Awam
Pelesenan, -LLM
1989) Dilulus oleh (6) -KTM
Petunjuk : Pengawal Perumahan
Akta 118 - Akta Pemaju Perumahan (4 minggu) Sijil Kelayakan Perakuan (Urusan Pemohon)
(Kawalan & Perlesenan) 1966
Menduduki (CFO)
Akta 133 - Akta Jalan, Parit dan Bangunan 1974 (UUK 25 UKBS) JPP - 14 hari
Akta 172 - Akta Perancangan Bandar & Desa 1976 Atau JBPM - 30 hari
BPKN - Bahagian Perlesenan & Khidmat Nasihat Sijil Kelayan JKR - 30 hari
Kementerian Perumahan & Kerajaan Menduduki JPS - 21 hari
Tempatan TNB - 14 hari
Sementara (TCFO)
TM - 30 hari
KPKT - Kementerian Perumahan & Kerajaan (UUK 26 UKBS) PBAN - 21 hari
Tempatan PBT (dalaman) - 21 hari
KTN - Kanun Tanah Negara 1965 Sijil Ke Kelayakan Lain-lain (jika perlu)
MMKN - Mesyuarat Majlis Kerajaan Negeri Menduduki
PBAN - Pihak Berkuasa Air Negeri Sebahagian
PBT - Pihak Berkuasa Tempatan (UUK 27 UKBS)
PBPT - Pihak Berkuasa Perancang Temapatan
Dilulus oleh PBT Architect Certification of Completion /
(termasuk PBT, SEDC Lemabga dikeluarkan Untuk tujuan penyerahan
2 minggu
Kemajuan Wilayah, Pegawai Daerah dll) Pemilikan kosong
UKBS - Undang-Undang Kecil Bangunan
Seragam 1984
UUK - Undang-Undang Kecil
76 TENAGA
Appendix 5
TENAGA 77
Appendix 6
ELECTRICITY SUPPLY APPLICATION EXCEEDING 100 kVA
CONSULTANT ENGINEER CHECKLIST
No. Form / Document Information Required

1 Summary of Load Data
(A) Basic Information Address of Installation

Name & Address of Architect
Name & Address of Surveyor
Name & Address of Owner/Developer
Name & Address of Consultant Engineer
Name & Address of Electrical Contractor
Type of Premise
Voltage Level (HV or LV)
Total Load required (kW)
Date Supply Required
Plans & Drawings i. Master Development/Layout Plan
ii. Site Plan/Proposed Sub-station Sites
iii. Layout Plan of Sub-station Building
iv. Layout Plan of Main Switch-room
v. Single Line Diagram/Schematic of Installation
vi. Diskette for all the above plans
(B) Load Details
(C) Motor Loads
(D) Harmonic Spectrum
(E) Fluctuating Loads
(F) Tolerence Limits
(G) Capacitor Bank Installation
(H) Load Profile & Consumption
(I) Load Details for Mixed Development
2 Substation Land Consent from land owner for leasing sub-station lot
3. Metering Preliminary metering information sheet
78 TENAGA
Appendix 7
PART B : TNB SUPPLY APPLICATION PROCESS FOR LOAD EXCEEDING
100 kVA FLOW CHART
TENAGA 79
Appendix 8
Kepada : Tarikh :
Jurutera Perunding Rujukan :

..
..
PERAKUAN PENERIMAAN BAGI PERMOHONAN BEKALAN ELEKTRIK KE :
Sukacita dimaklumkan kepada pihak tuan bahawa permohonan bekalan di atas telah didaftarkan di pejabat kami
dengan nombor rujukan di atas. Sila pihak tuan gunakan nombor rujukan ini dalam urusan permohonan bekalan
dengan pihak kami.
Pihak kami mendapati* :

_____________________________________________________________
1. Dokumen yang diperlukan bagi memproses permohonan ini telah lengkap. Oleh yang demikian, tuan adalah
dijemput untuk menghadiri satu sesi perbincangan bersama dengan TNB pada tarikh dan waktu yang ditetapkan
seperti berikut :
Tarikh :
Masa :
Tempat :
______________________________________________________________
2. Dokumen yang diperlukan bagi memproses permohonan ini adalah masih belum mencukupi. Sila pihak tuan hantarkan
dokumen-dokumen yang belum diterima oleh pihak kami iaitu yang tidak bertanda di Senarai Semak di sebelah
dengan segera kepada pihak kami. Kami akan mengaturkan sesi perbincangan dengan pihak tuan sebaik sahaja semua
dokumen lengkap telah diperolehi.
______________________________________________________________
Sila pihak tuan maklum bahawa pegawai kami yang bertanggungjawab menguruskan permohonan bekalan tuan ini
ialah Encik/Cik/Puan/... dan beliau boleh dihubungi di talian .
sambungan ..
Kami di TNB mengalu-alukan kesudian pihak tuan berurusan dengan kami. Dengan kerjasama ini, kami berharap
agar dapat memberikan bekalan pada masa yang ditetapkan dan seterusnya meningkatkan mutu perkhidmatan
kami kepada pengguna.
Sekian, terima kasih.
TNB Penggerak Kemajuan Negara
Pengurus Kawasan
COP PK
s.k. Pemohon
80 TENAGA
Appendix 9
JOINT MEETING ACTION LOG (FOR SUPPLY APPLICATION > 100 kVA)
To be filled in during joint Meeting
DEVELOPER COMPANY : ___________________________

CONSULTANT COMPANY : __________________________
CONSULTANT ENGINEER CONTACT PERSON NAME : ________________
MEETING MEETING
CONSULTANT ENGINEER CONTACT NUMBER : ____________________ DATE: DATE:
PROJECT NO. DATE APPLIED:
PROJECT ORIGINAL SUPPLY

DESCRIPTION REQUEST DATE:
REMARKS (OR TICK) RESPONSIBILITY (TICK ONLY) TARGET DATE

Tech Item PK CONSULTANT PLAN OTHERS INITIAL REVISED
1 Load Detail (Total Connected
Load) (kVA)
2. Load Applied MD
(kW or A)
3. Schematic
Drawing (whole scheme)
4. Location Plan
5. Site Plan (Tapak)
6. Key Plan
7. HV & LV Cable Route
& F/Pillar location
8. Borang A for Substation
9. Substation Design
(if defers from TNB std)
10. Trenches details
(if defers from TNB std)
11. Road Accessibility
(8wks before work
commence by TNB)
12. Switch Room/MSB/
Genset Location
13. Tariff
14. Metering Details
CT sizes Etc
Tech Item:
1. Customer Project Schedule
2. Commitment Letter (if required)
3. Deposit /Bank Guarantee
(for P/E)
Other Comment/issues Related To Project
FILLED BY TNB PLANNER IN THE FINAL JOINT MEETING

Date Planning Clock Starts
Revised Supply Request
Date (base on project timeline)
.
Pengurus Kawasan Consultant Planner Engineer

TENAGA 81
Appendix 10

Rujukan Kami :
Rujukan Tuan :
Tarikh
Jurutera Perunding
_________________________
Pemaju
_________________________
TAJUK PROJEK : SLA

NO. PROJEK:
CAS SAMBUNGAN PENGGUNA
Sukacita dimaklumkan, bahawa jumlah Cas Sambungan untuk pembangunan di atas yang perlu dijelaskan oleh pihak
tuan adalah seperti di bawah:
Bayaran Cas Sambungan = RMXXX,XXX.XX
Dengan perkataan : Ringgit Malaysia XXX
Bil Bangunan
Bil Perkara Jumlah seunit/km Jumlah
/Jumlah kabel
1 Cas Beban
Cas Kabel
2
Jumlah kabel melebihi 6 km (jika ada)
3 Cas Special Features (jika ada)
4 Jumlah keseluruhan
Nota:Maklumat terperinci bagi perkara (2) dan (3) pada jadual di atas adalah seperti pada lampiran yang dikepilkan
bersama dengan surat ini.
2. Pembayaran Cas Sambungan ini hendaklah dibuat dengan segera bagi memastikan bekalan elektrik dapat disalurkan
kepada pihak tuan. Cek hendaklah dipalang Akaun Penerima Sahaja dan dibayar di atas nama Tenaga Nasionl
Berhad.
3. Kerja-kerja bekalan elektrik akan dimulakan selepas Cas Sambungan Pengguna telah dijelaskan. Walau bagaimanapun,
pemberian bekalan elektrik adalah tertakluk juga kepada perkara-perkara berikut:
1.1 Penyerahan pencawang elektrik
1.2 Keadaan tapak yang membolehkan kerja-kerja TNB dijalankan.
1.3 Jaminan bank bagi tapak pencawang diserahkan.
4. Jumlah cas sambungan ini adalah dikira berdasarkan Kenyataan Cas Sambungan yang diluluskan oleh Kementerian
Tenaga, Air dan Komunikasi, mengikut jenis beban pengguna (tariff jangka), punca bekalan yang di ambil, skim bekalan
yang dipilih (Special Features) dan kehendak-kehendak Majlis Tempatan. Oleh yang demikian jumlah Cas Sambungan
yang dinyatakan ini adalah tertakluk kepada perubahan semasa.
Tempoh sahlaku surat cas sambungan ini adalah
selama 8 bulan dari tarikh surat ini.
5. Selaras dengan Service Level Agreement di antara pihak TNB dengan pihak tuan, pihak tuan perlulah menjelas
bayaran cas sambungan dalam tempoh lapan (8) bulan dari tarikh surat ini.
Sekian, terima kasih.
TNB PENGGERAK KEMAJUAN NEGARA
(Nama)
(Jawatan)
82 TENAGA
Appendix 11

SAMPLE OF APPOINTMENT LETTER OF CONSULTANT ENGINEER
Applicants Letterhead (if available) consisting applicants name and address

____________________________________________________________________________________________
Rujukan :
Tarikh :
Kepada :
Pengurus Besar Negeri (Selangor)
Bahagian Pembahagian TNB
Persiaran Damai, Seksyen 11
40000 Shah Alam
Selangor.
SURAT PERLANTIKAN SYARIKAT JURUTERA PERUNDING .

SEBAGAI PERUNDING BAGI MENGURUSKAN PERMOHONAN BEKALAN ELEKTRIK KE
_______________________________________________________________________________________
Dengan ini kami mengesahkan pelantikan syarikat perunding di atas sebagai perunding rasmi yang akan menguruskan
proses permohonan bekalan elektrik ke premis / tapak pembangunan di atas dengan pihak TNB.
Sekian, harap maklum.
Yang Benar,
.
(Name of Applicant)
Office Stamp
s.k. Jurutera Perunding
TENAGA 83
Appendix 12

SUMMARY OF LOAD DATA FOR DEMAND EXCEEDING 100 KVA (~140A)
A. Basic Information
1 Address of installation
2 Site Location (Lot & Mk No.)
3 Single-tenancy or multi-tenanted premise
4 Type of Premise
5 Total Gross Built-in Floor Area
6 Total Land Area
7 Name of Architect
Address
Telephone no.
Fax no
E-mail Address
8 Name of Surveyor
Address
Telephone no.
Fax no
E-mail Address
9 Name of Owner/Developer
Address
Telephone no.
Fax no
E-mail Address
10 Name of Consultant Engineer
Address
Telephone no
Fax no
E-mail Address
11 Name of Electrical Contractor
Address
Telephone no
Fax no
E-mail Address
MD (kW) : Date supply required :
12 Requirements for temporary supply
Voltage (V) :
13 Date supply required (ORIGINAL) MD (kW) : Date supply required :
14 Date supply required (FINAL) MD (kW) : Date supply required :
15 PLANS* CERTIFIED BY PROFESSIONAL ENGINEER
3 SETS : (Please specify plan no & date below)
15a Master Development/Layout Plan
(Pelan Induk Lokasi & Lot Pembangunan Tanah)
approved by JPB&D Plan No. : Date :
15b Site Plan/Proposed Sub-station Sites
(Pelan Lokasi & Cadangan Tapak Pencawang
Elektrik Fasa) Plan No. : Date :
15c Layout Plan of Sub-station Building
(Stand-Alone / Compartment)
Pelan SusunAtur (Layout) Bangunan Pencawang Plan No. : Date :
15d Layout Plan of Main Switch Rooms
(Pelan Bilik Suis & Skematik Papan Suis Pengguna) Plan No. : Date :
15e Single Line Diagram/Schematic of Installation
(Pelan Skematik Pepasangan) Plan No. : Date :
* NOTES :
(i) The Master Development/Layout Plans (15a) are approved by Local Authority/Jabatan Perancang Bandar & Desa/Jabatan Tanah & Galian.
These Plans should already contain TNB preliminary comments on sub-station and right of way/wayleave requirement, as the case may be.
(ii) The Site Plans/Proposed Sub-stations Sites (15b) indicate the locations of sub-station sites for the overall development area.
(iii) The Layout Plans of sub-station building (15c) must show the cable entry locations, trenching and ducting details according to TNB specifications.
(iv) Layout Plan of Main Switch-room (15d) must indicate the location of MSB, trenching/ducting details for cable entry.
(v) The Wiring Diagrams should indicate incoming switches, metering location and devices, protection schemes and devices, bus-bar and switchegear rating.
(vi) All drawings and plans are to be submitted in three (3) complete sets. Soft copies in ACAD are also preferable.
84 TENAGA
Appendix 12
B. Load Details
Connected Load Information Load after Diversity kW @
Load Category diversity factor
Nos. kVA Power Factor kW
Total lighting points and load
(kW)
Total air-conditioning points and
load (kW)
Total motor nos. and loads -
Single phase
- Three phase
Other special loads (arc weld-
ing, arc furnace & others)
1.
2.
3.
4.
5.
Total load (kW)
- Maximum
Total (kW)
- Minimum
* Minimum values nee to be specified for customer taking supply at above 6.6kV
C. Details on Motor Loads

Sub-transient
Starting Starting
Type of control Reactance/ Under voltage
Motor Size Current Frequency Power Factor
equipment Locked Rotor setting
(Amps) (nos/hour)
Reactance
D. The availability of harmonic spectrum and submission status to TNB for all harmonic generating
equipment to be summarized in table below:-
Non-linear Availability of harmonic spectrum Submission Status
load (Yes or No) (Yes or No)
TENAGA 85
Appendix 12
E. Details On Fluctuating Lo ads To Be Specified In Table Below:-

Rate Of Changes For kW And Shortest repetitive time
Type of Fluctuating kVAr per Minute The largest step changes
interval between kW & kVAr
Load in kW and kVAr
kW/min kVAr/min fluctuations in minutes
F. Tolerence Limits For All Voltage Sensitive Equipment To Be Provided In The Table Below:-
Transient voltage tolerence Harmonic voltage
Steady-state tolerence limits limits of equipment as % distortion tolerence limits
Voltage Sensitive Loads as % of nominal voltage of nominal voltage and as % of total harmonic
(maximum & minimum) corresponding duration and individual harmonic
% Time (ms) distortion
G. Capacitor bank installation:-

Type of connection Star / Delta
No. of bank
kVAr/bank
Total kVAr
Type of control
equipment
H. Load profile and consumption data, if relevant:-

Monthly Peak MD (kW) Monthly Consumption Load Factor Estimated monthly con-
(hours/month) sumption (kWh)
I. Load details for mixed development:-*

Submitted by :
(Signature of Electrical Consultant)
Date :
* Kindly use the format as in APPENDIX 13
86 TENAGA
LOCATION PLAN Appendix 13
TENAGA 87
Appendix 14
BORANG PERAKUAN PAJAKAN/PINDAHMILIK TANAH PENCAWANG
Nota:
Borang ini digunakan untuk tapak pencawang elektrik yang diperlukan atas permintaan pengguna/pemaju
sahaja.
Salinan hakmilik tanah disertakan.
A. Tajuk projek:
B. Butir-butir Pemilik / Permohon / Pemaju :
B1. Nama pemilik : ________________________________________________________
B2. No. Kad Pengenalan : ________________________________________________________
B3. Alamat : ________________________________________________________
B4. Nama dan No. ________________________________________________________

Pendaftaran Syarikat/
Perniagaan ________________________________________________________
*pemohon/pemaju :
B5. Alamat : ______________

________________
__________________________
B6. Nama Perunding : _______________________________________________________
B7. Alamat : ________________________________________________________
C. Butir-butir Tanah untuk pembinaan pencawang elektrik
C1. No Suratan Hakmilik: ________________________________________________________
C2. No: Lot: _______________________________________________________
C3. Mukim/Daerah: _______________________________________________________
C4. Negeri _______________________________________________________
C5. Keluasan Lot: _______________________________________________________
C6. Luas tapak pencawang ________________________________________________________

yang diperlukan TNB:
88 TENAGA
Appendix 14
Aku Janji dan Tanggungrugi *Pemilik/Pemaju
Sebagai balasan kepada Tenaga Nasional Berhad (No. 200866-W) (TNB) kerana penyediaan kelengkapan bagi tujuan
pemberian bekalan elektrik, saya/kami ________________________________ sesungguhnya bersetuju dan berakujanji
seperti berikut:
a. Untuk memajakan tanah tapak pencawang diatas kepada TNB selama 30 tahun dengan bayaran sebanyak RM 10.00
sahaja dengan pilihan bagi TNB untuk membaharui pajakan itu selama 30 tahun lagi dengan terma dan syarat yang
sama.
ATAU
b. Untuk memindahmilik tanah tapak pencawang diatas kepada TNB dengan bayaran nominal sebanyak RM10.00
sahaja.
ATAU
c. Untuk membiayai semua kos dan perbelanjaan bagi membolehkan TNB memperolehi tapak tanah pencawang
elektrik atau pajakan tanah selama 30 tahun dengan pilihan untuk memperbaharui pajakan selama 30 tahun dengan
terma dan syarat yang sama bagi tanah yang tidak dimiliki oleh saya/kami serta telah memperolehi kebenaran
pindahmilik tanah/pajakan kepada TNB atau telah diberi kuasa oleh (nama pemilik) melalui surat kuasa wakil
bertarikh _________ dan dilampirkan bersama-sama ini..
Sekiranya saya/kami memerlukan bekalan elektrik dengan segera (iaitu sebelum urusan pajakan/pindahmilik tanah
tapak pencawang selesai dilaksanakan), pihak saya/kami bersetuju mengadakan satu Jaminan Bank bernilai RM 20,000(
Ringgit: Dua Puluh Ribu Sahaja) atas nama TNB dan saya/kami bersetuju membaharui Jaminan Bank itu sehingga tanah
di pajak atau dipindahmilik kepada TNB.
Sekiranya berlaku kemungkiran dari pihak saya/kami dalam mana-mana akujanji seperti yang telah ditetapkan yang
mana akibat dari itu TNB telah menanggung apa-apa kerugian, kehilangan, menanggung apa-apa perbelanjaan, tindakan
mahkamah, saya/kami akan menanggung rugi atau apa-apa perbelanjaan termasuk kos dan yuran guaman pihak TNB.
Akujanji ini mengikat pewaris, wasi, pentadbir, pengganti hakmilik dan wakil-wakil yang dilantik oleh pihak saya/
kami.
Klausa-klausa di dalam akujanji ini adalah berasingan dan berbeza diantara satu sama lain dan pada bila-bila masa
sekiranya terdapat salah satu atau lebih daripada klausa-klausa tersebut menjadi tidak sah dari segi undang-undang,
maka ketidaksahan tersebut tidak akan sama sekali memberi kesan kepada klausa-klausa yang lain.
Akujanji ini telah dilaksanakan pada tarikh __________________ tahun ________.
__________________________________
(Tandatangan Pemilik/Pemaju)
Disaksikan oleh:
Nama : ________________________________ Nama : _________________________________
No. Kad Pengenalan : ___________________ No. Kad Pengenalan : _____________________

Jawatan : ______________________________ Jawatan : ______________________________
* Potong mana-mana yang tidak berkaitan
TENAGA 89
Appendix 15
90 TENAGA
Appendix 16
Demand forecast and sub-station capacity for LV system
Annual Maximum
No Year Remark
Growth Demand(kVA)
1 0 2.00% 2000
2 1 3.00% 2060.00
3 2 3.00% 2121.80
4 3 3.00% 2185.45
5 4 3.00% 2251.02
6 5 3.00% 2318.55
7 6 2.00% 2364.92
8 7 2.00% 2412.22
9 8 2.00% 2460.46
10 9 2.00% 2509.67
11 10 2.00% 2559.86
12 11 1.00% 2585.46
13 12 1.00% 2611.32
14 13 1.00% 2637.43
15 14 1.00% 2663.81
Nos. of sub-station required and transformer sizes

Transformer Transformer Sizes/Number of sub-stations
Year M.D (kVA)
Loading (%) 500 750
0 2000 60 6.67 4.44
2 2060.00 65 6.34 4.23
5 2251.02 70 6.43 4.29
10 2509.67 75 6.69 4.46
15 2663.81 80 6.66 4.44
No. of sub-stations= M.D/( Tx size x % loading/100)
No. of s/stns required = 4 (for a 1000 kVA Tx size)
Feeder Capacity (kVA)/No. of feeders

Maximum Feeder % 185mm2 Al 185mm2 Cu 300mm2 A1 300mm2 Cu
Year XLPE 4-C XLPE 4-C XLPE 4-C XLPE 4-C
Demand (kVA) Loading
230kVA @ 337kVA@ 294kVA @ 431kVA @
320A,0.415kV 470A,0.415kV 410A, 0.415 kV 600A, 0.415kV
0 2000 40 21.74 14.84 17.01 11.60
2 2060 50 17.91 12.23 14.01 9.56
5 2251 60 16.31 11.13 12.76 8.70
10 2509 70 15.58 10.64 12.19 8.32
15 2663 70 16.54 11.29 12.94 8.83
No. of feeders = Max. Demand/( feeder capacity x % loading/100)
TENAGA 91
Appendix 17
SITE PLAN / LOCATION PLAN AND LAYOUT PLAN
92 TENAGA
Appendix 17
SUBSTATION LAYOUT DRAWING OF SINGLE CHAMBER
TENAGA 93
Appendix 17
LOGO DETAILS OF SINGLE CHAMBER
94 TENAGA
Appendix 18
SITE PLAN / LOCATION PLAN AND LAYOUT PLAN
TENAGA 95
Appendix 18
SUBSTATION LAYOUT DRAWING FOR DOUBLE CHAMBER
96 TENAGA
Appendix 18
LOGO DETAIL FOR DOUBLE CHAMBER
TENAGA 97
Appendix 19 (Drawing 7A)
MV/HV, 1 OR 2 FEEDER METERING KIOSK - Front View

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7A
98 TENAGA
Appendix 19 (Drawing 7B)
MV/HV, 1 OR 2 FEEDER METERING KIOSK - Rear View

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7B November 2006
TENAGA 99
Appendix 19
MV/HV, 1 OR 2 FEEDER METERING KIOSK - Base View

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7C November 2006
100 TENAGA
Appendix 19 (Drawing 7D)
3 FEEDER METERING KIOSK - Front View

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7D November 2006
TENAGA 101
Appendix 19 (Drawing 7E)
MV/HV, 3 FEEDER METERING KIOSK - Rear View

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7E November 2006
102 TENAGA
Appendix 19 (Drawing 7F)
MV/HV, 3 Feeder Base

Frame:
Top View
MV/HV, 3 FEEDER METERING KIOSK - Base Frame

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7F November 2006
TENAGA 103
Appendix 19 (Drawing 7G)
MV/HV, 1, 2 OR 3 FEEDER METERING KIOSK - Side View

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7G November 2006
104 TENAGA
Appendix 19 (Drawing 7H)
1, 2, 3 OR 4 FEEDER METER TEST BOX - To be placed inside Metering Kiosk

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7H November 2006
TENAGA 105
Appendix 19 (Drawing 7I)
MV/HV, 1, 2, 3 OR 4 FEEDER METER TEST BOX - Front View

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7I November 2006
106 TENAGA
Appendix 19 (Drawing 7J)
1, 2, 3 OR 4 FEEDER METER TEST BOX - Rear View

PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7J November 2006
TENAGA 107
Appendix 19 (Drawing 7K & 7L)
MV/HV 1, 2, 3 OR 4 FEEDER METER TEST BOX - Side View & Top View
PERKHIDMATAN PERJANGKAAN (PERJANGKAAN BESAR) Drawing 7K & 7L November 2006
108 TENAGA
Appendix 20
TENAGA 109
Appendix 21
DRAWING NO 1 : SINGLE PHASE METER BOARD
110 TENAGA
Appendix 22
DRAWING NO 2A : SINGLE PHASE METERING ARRANGEMENT
TENAGA 111
Appendix 22
DRAWING NO 2B : SINGLE PHASE METERING ARRANGEMENT.
112 TENAGA
Appendix 23
DRAWING NO 3A : OUTDOOR METERING PANEL
TENAGA 113
Appendix 24
DRAWING NO 3B : POLE MOUNTED SINGLE PHASE METERING PANEL
114 TENAGA
Appendix 25
DRAWING NO 4A : 3 PHASE OVERHEAD INCOMING.
TENAGA 115
Appendix 25
DRAWING NO 4B : 3 PHASE OVERHEAD INCOMING.
116 TENAGA
Appendix 25
DRAWING NO 4C : 3 PHASE UNDERGROUND INCOMING.
TENAGA 117
Appendix 26
DRAWING NO. 4D: EXTERNAL SURFACE WIRING
118 TENAGA
Appendix 26
DRAWING NO. 4E
TENAGA 119
Appendix 26
DRAWING NO. 4F
120 TENAGA
Appendix 27
DRAWING NO 5A : SINGLE PHASE GROUP METERING
TENAGA 121
Appendix 27
DRAWING NO 5B: SINGLE PHASE GROUP METERING
122 TENAGA
Appendix 27
DRAWING NO 5C : SINGLE PHASE GROUP METERING

1030mm
TENAGA 123
Appendix 28
DRAWING NO 5D: 3 PHASE GROUP METERING
124 TENAGA
Appendix 28
DRAWING NO 5E: 3 PHASE GROUP METERING
TENAGA 125
Appendix 28
DRAWING NO 5F: 3 PHASE GROUP METERING.
126 TENAGA
Appendix 29
TENAGA 127
Publishedby:
DistributionDivision
TenagaNasionalBerhad
Website: http://www.tnb.com.my
ElectricitySupplyApplicationHandbook
SecondEditionMarch2007

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Vision

To be among the leading corporations

Tenaga Nasional Berhad would like to acknowledge those that have

In our endeavor to provide more effective and efficient service to our

Special thanks to Federation of Malaysia Consumers Association

GLOSSARY AND DEFINITIONS ...........................................................................................63

1.0 TENAGA NASIONAL BERHAD ELECTRICITY SYSTEM.......................................5

2.0 SUPPLY APPLICATION FOR LOAD UP TO 100kVA ...........................................

3.0 SUPPLY APPLICATION FOR LOAD EXCEEDING 100kVA ..............................14

4.0 APPLICATION PROCESS FOR STREETLIGHT ....................................................20

1.2 Distribution Division

The support departments at the headquarters include

b) Electricity supply application

c) Inquiries pertaining to billing and others.

d) TNB also offers the following services to its valued consumers:

1.5 Supply Frequency

The supply frequency is 50Hz 1%.

1.6 Earthing System

High Voltage and Extra High Voltage

Low Voltage 415/240V

3 phase 4 wire system

1.7 Short Circuit Ratings

1 Electricity Supply Act 1990 Act 447

1.9 Supply Voltage Options

Supply may be provided at any of the declared voltages :-

i. Single-phase, two-wire, 240V, up to 12 kVA maximum demand

ii. Three-phase, four-wire, 415V, up to 45 kVA maximum demand

Medium Voltage & High Voltage

System for certain parts of Johor and Perak only.

1) Supply Application For Load Up To 100kVA

Supply usually from existing supply mains

2) Supply Application For Load Exceeding 100kVA

Supply may require establishment of new substation/substations

3) Supply Application For Streetlight

Application made by the local authority/government department

1.11 Consumers Standby Supply

1.12 Alternative Source of Supply

1.14 Single Tenant Premises

1.15 Multi Tenanted Premises

1.16 Turnkey Projects

1.17 Connection Charges

1.19 Request For Additional Or Special Features

1.20 Service Level Agreement (SLA)

Please refer to the Kedai Tenaga for details on the SLA.

2.2 What The Applicant Should Do

Appoint an Electrical Contractor who is registered with The Energy

After completion of TNBs work (before installation of meter), the

2.3 What The Electrical Contractor Should Do

2 After TNB has :

The applicant shall settle connection charges to TNB.

2.5 Dispute Between Applicant And The Electrical Contractor

3.2 Application Process

The inclusion of the said Government procedure shall ensure :

3.3 Application Parts

There are two parts to the application :

Part Function Reference

B TNB Application Requirement after completion of Part A Appendix 7

PART A : Authorities Approval Process

1 Submit Development Plan

2 TNB Register Application

3 Mutual Understanding Of Plan

4 TNB Submit Comments to JPBD