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Go Man or manpower is often thought of as operator error. Operator error is possible but not actionable - therefore
the study of operator impacts on process and product is required. Human factor analysis and design is the
technical approach used to quantify the human impact on a product or process.

The Human Factor analysis proposed and used by Q-1 uses a multiple why approach to 3 levels. Each
operator error (first level) must be driven to one of 5 second level causes and then to more detailed level 3
causes.

Eventually to assure success, the consideration of error proofing at the most elemental level possible is
desired.

Level 2 Causes:
Work Station Design
Level 3 Causes
Bench/table height
Organization of work tools (5S)
Number of tools and placement
Component positions
Quantity
Similarity
Extended reach (occasional)
Lighting
Comfort features
Foot rests/seat positions
Standing work bench position

Ergonomics
Level 3 causes
Height and reach
Work type
Weight
Lifting
Motion
Number of steps
June Degrees of freedom
8D Workshop
Work station interface
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Static insertions
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seminars. Tool
Vibration
Tool design

Documentation and
Training
Level 3 Causes
Illustrations on process
documentation
"A4" one page
No documentation
Validation of work practice
Testing
Demonstration
Frequency of validation
Training definition
Complexity of documentation
Labeling
Legibility of work instructions
Number of pages

http://www.quality-one.com/services/human-factors.php 12/6/2010
The Human Factor Q-1 Quality-One International Page 2 of 2
Understandability (5 second rule)
Font size and type

Assists and Tool Design

Level 3 causes
Error proofing features
Tool calibration
Pallet compliance
Correct tool
Life of tool
Fixture control
Clamp pressure
Cycle completion/interruption
Locator/proximity life
Measurement instrument

Cognitive/Perception
Level 3 causes
Audible noise
Environment
Temperature
Humidity
Sensitivity to interruption
Repetition
Motion
Trance/zone inducement
Sound quality
Harmonics
Vibration/cyclical noise

When looking at operator error on either an FMEA or during a problem solving activity, the value of discovering
a root cause for prevention or control is indisputable. We encourage all to comment and improve this simple
set of guidelines. For additional information or to look at performing the human factors study in support of
either FMEA or 8D, call us at 248.280.4800 or fill out our contact form.

Need more information?

For more detailed information on this topic please email our
qualified staff, contact us by phone at (248) 280-4800, or fill out a
contact form.

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http://www.quality-one.com/services/human-factors.php 12/6/2010