CLAIT Level 1 Centre Handbook

CLAiT International
New CLAiT International

Level 1 Certificate/Diploma for IT Users
Scheme Code 04636
Centre Handbook
OCR 2008 1
Contents
1 Introduction 3
1.1 Administration arrangements for CLAiT International 3
1.2 Documentation updates 3
1.3 Candidate Profile 3
1.4 Recommended Prior Learning 4
1.5 Opportunities for Addressing Spiritual, Moral, Ethical, Social And Cultural Values 4
1.6 Opportunities to Address Health and Safety Issues and Environmental Issues 4
2 General information 5
2.1 Qualification profile - Certificate 5
Qualification profile - Diploma 5
2.2 Target market 6
2.3 Qualification aims 6
2.4 Statement of level 6
2.5 Entry requirements 7
2.6 Entry restrictions 7
2.7 Progression opportunities 7
2.8 Supporting candidates 7
2.9 Guided learning hours 8
2.10 Mode of delivery 9
2.11 Resources 9
2.12 Arrangements for candidates with access-related needs 10
2.13 Results enquiries and appeals 10
2.14 Centre malpractice guidance 10
3 Assessment and moderation 11
3.1 Assessment 11
4 Certification 17
4.1 Claiming certificates 17
4.2 Replacement certificates 17
5 Qualification structure and units 18
5.1 Qualification structure 18
5.2 Unit format 24
6 Administration arrangements 94
6.1 How to gain centre approval 94
6.2 How to enter candidates 94
6.3 How to make an enquiry about results or appeal against a result 94
6.4 Administrative documentation 94
7 Supporting Documentation 95
7.1 OCR sample assessment material 95
8 Further Support and Information 96
8.1 General enquiries 96
8.2 Entry forms and entry enquiries 96
8.3 Results enquiries 96
8.3 Customer feedback 96
8.4 Publications (related to this qualification) 96
2 Level 1 Certificate/Diploma for IT Users

1 Introduction
The OCR Level 1 New CLAiT International Certificate/Diploma for IT Users is a qualification
designed to recognise the skills, knowledge and understanding of IT users in employment,
education or training. Courses leading to the New CLAiT International qualification will equip
learners with the basic range of transferable skills necessary to meet the demands of the modern
workplace, and will prepare learners for progression to further training and accreditation in IT User
skills at Level 2 and Level 3.
New CLAiT International has been developed to produce a qualification that provides a clear
progression route to Level 2 for both individual units and the whole qualification. The qualification
takes account of recent software developments and provides greater flexibility, ease-of-use and
relevance.
Candidates can achieve a certificate qualification by achieving 3 units, the mandatory unit plus 2
additional optional units. The mandatory unit has been designed to accredit and candidates initial
skills in operating the hardware and software components of a typical computer workstation. The
optional units allow candidates to develop skills in a range of different IT applications. Candidates
can also achieve a diploma qualification; they are required to achieve 5 units, the mandatory unit
plus 4 additional optional units. Certification is also available at unit level. Each unit is regarded as
a worthwhile achievement in its own right. Candidates have the option of achieving as many or as
few units as are appropriate for their own learning needs or employment situation.
A copy of this handbook is available to download from our website www.ocr.org.uk.
1.1 Administration arrangements for CLAiT International
A separate publication, the Administrative Guide to Vocational Qualifications (code A850), provides
full details of the administration arrangements for these qualifications. The Administrative Guide is
issued free on centre approval and is available on our website: www.ocr.org.uk
1.2 Documentation updates
The information provided in this handbook was correct at the time of production. Occasionally
OCR may update this information. Please refer to the qualification home pages on our website
www.ocr.org.uk for details regarding updates to this qualification(s). For your convenience, the
latest amended version of this handbook is available to download from the OCR website.
1.3 Candidate Profile
New CLAiT International caters for the full range of learners in IT, whether in school, college,
training, further education or employment. It is ideally suited for those who have had only a very
basic introduction to the use of IT, are working at Level 1, and who wish to gain accreditation for
newly acquired skills at this level.
Level 1 Certificate/Diploma for IT Users 3

1.4 Recommended Prior Learning
New CLAiT International has been designed to be accessible to learners who are entirely new to
using IT and as such it is common for it to accredit the first learning journey a candidate may make
in IT.
In order to achieve New CLAiT International, candidates must be able to meet all the requirements
of the specification. No barriers are introduced through minimum entry requirements. Completion of
the mandatory unit before other units may be beneficial to the candidate.
1.5 Opportunities for Addressing Spiritual, Moral, Ethical, Social

And Cultural Values
Teachers/Tutors delivering a programme of learning leading towards the OCR Level 1 New CLAiT
International Certificate/Diploma for IT Users would have opportunities to address ethical, social
and moral values throughout all units, in the exploration of issues such as:
the copyrights of individuals and organisations over published electronic data

confidentiality of information (employer and clients)
computer misuse
responsibility of honesty and accuracy in recording, manipulating and presenting data
the need to ensure data security.
The scenario-based subject matter of assessment materials may (in non-controversial ways)
address spiritual, moral, ethical, social and cultural issues.
1.6 Opportunities to Address Health and Safety Issues and

Environmental Issues
Teachers/Tutors delivering a programme of learning leading towards the OCR Level 1 New CLAiT
International Certificate/Diploma for IT Users would have opportunities to address health and
safety issues and environmental issues throughout all units, in the exploration of issues such as:
correct procedures for working with IT equipment

repetitive strain injury
print consumables
energy saving software.

2 General information
2.1 Qualification profile - Certificate
Title OCR Level 1 New CLAiT International Certificate for IT Users

OCR code 04636
Level Level 1
Entry There are no formal entry requirements for this qualification
requirements
Qualification To achieve this qualification, candidates must complete a total of 1 mandatory
structure units (and 2 optional units)
Assessment and All units are centre assessed and externally moderated by OCR. Units will be
grading graded Pass or Fail
Last entry date* N/A
Last certification N/A
date*
Qualification profile - Diploma
Title OCR Level 1 New CLAiT International Diploma for IT Users

OCR code 04636
Level Level 1
Entry There are no formal entry requirements for this qualification
requirements
Qualification To achieve this qualification, candidates must complete a total of 1 mandatory
structure units (and 4 optional units)
Assessment and All units are centre assessed and externally moderated by OCR. Units will be
grading graded Pass or Fail
Last entry date* N/A
Last certification N/A
date*
*OCR will inform centres of changes to these dates. Please refer to our website www.ocr.org.uk
for current dates. All centre records must be updated accordingly.

2.2 Target market
The Certificate/Diploma for IT Users will be appropriate for those:
who wish to improve their skills in a range of different IT applications

in employment who wish to develop skills in one or more specialist areas in order to meet the
requirements of their workplace situation and job role
following part-time courses for skill development or recreational purposes.
2.3 Qualification aims
This qualification is available as a Certificate and a Diploma.
OCR Level 1 New CLAiT International Certificate for IT Users

OCR Level 1 New CLAiT International Diploma for IT Users
The qualification aims to:
develop candidates knowledge of standard IT hardware and software and their ability to
operate equipment correctly and safely
develop candidates knowledge of a range of different software applications and their ability
to use different applications effectively to complete tasks
develop candidates ability to manage documents and data in a variety of applications
develop candidates ability to enter data accurately
develop candidates skills and knowledge in contexts that are directly relevant to employment
situations
encourage progression by assisting in the development of skills and knowledge that learners
will need to undertake further study.
2.4 Statement of level
New CLAiT International has been designed to assess skills at Level 1/Foundation Level.

2.5 Entry requirements
This qualification is available to anyone who is capable of reaching the required standards. It has
been developed free from any barriers that restrict access or progression thereby promoting equal
opportunities.
All centre staff involved in the assessment or delivery of this qualification should understand the
requirements of the qualification and match them to the needs and capabilities of individual
learners before entering them as candidates for this qualification.
There are no formal requirements for the OCR Level 1 New CLAiT International
Certificate/Diploma for IT Users.
2.6 Entry restrictions
There are no restrictions for entry for this qualification.
2.7 Progression opportunities
Candidates who are successful in achieving the OCR Level 1 New CLAiT International
Certificate/Diploma for IT Users will be able to progress directly to the OCR Level 2 CLAiT Plus
International Certificate/Diploma for IT Users.
Those candidates who wish to extend their skills at Level 1 will be able to progress to different
optional units. Those candidates who wish to broaden their IT User skills in the workplace will be
able to progress to Level 2.
2.8 Supporting candidates
Centres should ensure that candidates are informed of the title and level of the qualification they
have been entered for and that Oxford Cambridge and RSA Examinations (OCR) is the awarding
body for their chosen qualification.

2.9 Guided learning hours
It is suggested that an average candidate with the stated recommended prior learning should take
around 20 guided learning hours per unit to acquire the knowledge, understanding and skills
necessary to demonstrate each assessment objective successfully. However, this figure is for
guidance only and will vary depending on individual candidates and mode of delivery.
OCR makes no specifications regarding programmes of learning leading to this qualification.

Experience of qualifications at this level would suggest that both full time and part time study would
be suitable.
Unit Status Unit Title GLH

Mandatory Unit Unit 1: File Management and e-Document Production 20
Optional Units Unit 2: Creating Spreadsheets and Graphs 20
Unit 3: Database Manipulation 20
Unit 4: e-Publication Creation 20
Unit 5: Create an e-Presentation 20
Unit 6: e-Image Creation 20
Unit 7: Web Page Creation 20
Unit 8: Online Communication 20
Unit 9: e-Security 20
All units are equally weighted. There is no requirement for candidates to work towards the units in
any particular order and teachers/trainers may tailor learning programmes to meet individual
needs. It is anticipated that candidates will select units that reflect their own needs and their own
workplace situations.
The BBC WebWise Online test is an alternative method of assessment for unit 8 Online
Communication.
Administrative Instructions for completing the BBC WebWise test must be obtained from the BBC
website. Upon centre approval OCR will provide the centre with the login and password for the
BBC test area.
OCR will accept candidates successful completion of the BBC WebWise Online Course as
evidence of achievement towards OCRs unit 8 Online Communication. Centres must submit the
score card produced at the end of this test. The score card must be signed by the tutor and
accompanied by a Candidate Assessment Record Form (CARF).
Note: Individual units may be achieved and certificated separately. Centres may also incorporate
individual units into a range of different learning programmes as appropriate to the needs of their
candidates and their programmes of study for example, units may be used as a part of a
programme of study leading to recognition of the skills used in an administration situation.
All units are centre assessed and externally moderated by an OCR Examiner-moderator.
Assessment takes the form of an OCR-set assignment, with a notional duration of 2 hours.
Under no circumstances should any of the centre assessed units be submitted to OCR unless the
centre assessor is satisfied that all the necessary criteria for an award of the unit have been met.

2.10 Mode of delivery
OCR does not specify the mode of study or specify a time limit for the achievement of this
qualification other than the expiry dates for entry and certification identified in the qualification
profiles.
Centres are free to deliver this qualification using any mode of delivery that meets the needs of
their candidates. Whatever mode of delivery is used, centres must ensure that learners have
appropriate access to the resources identified below.
Centres should consider the candidates complete learning experience when designing learning
programmes. This is particularly important in relation to candidates studying part time alongside
real work commitments where candidates may bring with them a wealth of experience that should
be utilised to maximum effect by tutors and assessors.
2.11 Resources
OCR strongly advises that teaching and development of subject content and associated skills be
referenced to real vocational situations, through the utilisation of appropriate work-based contact,
vocationally experienced delivery personnel, and real life case studies.
Candidates should be encouraged to read around the subject and have an appropriate knowledge
of the application of the appropriate legislation (eg Health and Safety).
Centres will need to provide appropriate assessment facilities for candidates that complies with the
regulations laid down by OCR (the Administrative Guide to Vocational Qualifications code A850).
Centres will need to meet the above requirements when they seek centre approval from OCR.
Centres should ensure that appropriate physical resources are available in line with guidance
provided in this handbook.

2.12 Arrangements for candidates with access-related needs
We aim to make sure that all candidates are given equal opportunity to demonstrate their skills.
OCR recognises that there are some candidates who can demonstrate attainment in the skills
being assessed, but who may be disadvantaged by standard assessment arrangements. For
these candidates standard assessment arrangements may be adjusted to enable them to compete
on an equal basis with other candidates, provided that the adjustments do not compromise the
integrity of the qualification.
Adjustments to standard assessment arrangements are made on the basis of the individual needs
of candidates. This is to ensure that the adjustment will only compensate candidates for their
particular difficulty without giving them an advantage over others.
It is important, therefore, that centres identify as early as possible whether candidates have
disabilities or particular difficulties that will put them at a disadvantage in the assessment situation
and select an appropriate qualification or adjustment that will allow them to demonstrate
attainment.
The responsibility for providing adjustments to assessment is one which is shared between OCR
and the centre. Full details of the arrangements available for candidates with special assessment
needs are contained on the OCR website, detailed as Access Arrangements and Special
Considerations - Vocational Qualifications.
2.13 Results enquiries and appeals
Please refer to the Administrative Guide to Vocational Qualifications (code A850).
2.14 Centre malpractice guidance
It is the responsibility of the Head of Centre * to report (in writing) all cases of suspected
malpractice involving centre staff or candidates, to the OCR Quality and Standards division. When
asked to do so by OCR, Heads of Centres are required to investigate instances of malpractice
promptly, and report the outcomes to the OCR Quality and Standards division at
vocational.qualifications@ocr.org.uk
Further information is contained in the publication Malpractice in Examinations and Assessment

(code R322) which is available from the OCR Web Site.
*
The Head of Centre is defined as the most senior officer in the organisation, directly responsible for the
delivery of OCR qualifications, eg the Principal of a College, the Head Teacher of a school, the Managing
Director of a Private Training Provider or the Group Training Manager of a major company.

3 Assessment and moderation
3.1 Assessment
Each unit within these specifications is designed around the principle that candidates will build a
portfolio of evidence relating to progression towards meeting the unit assessment objectives.
The unit assessment objectives reflect the demands of the learning outcomes for each unit.
In order for candidates to be able to effectively progress towards meeting the requirements of each
assessment objective, tutors must make sure that the supporting knowledge, understanding and
skills requirements for each objective are fully addressed. The identified knowledge,
understanding and skills are not exhaustive and may be expanded upon or tailored to particular
contexts to which the unit is being taught and the assessment objective applied.
We recommend that teaching and development of subject content and associated skills be
referenced to real vocational situations, through the utilisation of appropriate work-based contact,
vocationally experienced delivery personnel, and real life case studies.
Assessment of this qualification will be conducted in accordance with the appropriate codes of
practice approved and published by the regulatory authorities.
All units are locally assessed by the centre and then externally moderated by OCR.
Performance at unit level is graded as Pass or Fail based on the achievement of the required
criteria.
Centre-assessed units
All units are assessed by means of an OCR-set assignment, with a notional assessment duration
of 2 hours.
All units are centre assessed and externally moderated by the OCR-appointed Examiner-
moderator. Under no circumstances should any of the centre assessed units be submitted to OCR
unless the centre assessor is satisfied that all the necessary criteria for an award of the unit have
been met by the candidate.
Candidates are required to complete the assignments with no critical errors and no more than 4
accuracy errors. Critical errors and accuracy errors are specified in the marking criteria for each
unit.
Centre Facilities
Centres must be able to provide accommodation for the assessment. The assignments must be
completed under supervised conditions in a quiet, business-like atmosphere.
Candidates will need individual access to a computer for the duration of the assignment, and
access to a shared printer as a minimum requirement.
Candidates will require software that enables them to complete all of the assessment objectives in
accordance with the unit specification and assessment guidance. OCR does not recommend
specific software for any units. Centres should ensure that the assignments are worked in advance
of assessment, by the tutor or centre assessor, using the chosen software and hardware to be
used by candidates.
OCR will not make allowances for software which does not permit candidates to complete the
objectives as specified.

A secure place must be available for the storing of live assessment material in advance of the
assessments. After the assessments have taken place, a secure place must be available to store
candidate work before it is submitted to the OCR Examiner-moderator.
Security Issues
A suitably competent invigilator must be present throughout to supervise the assessment. This
would normally be the tutor or centre assessor. If the invigilator is not the centre assessor, they
must be given guidelines as to which aspects of the candidates' work need to be observed.
Candidates must not communicate with each other in any way during the assessment.
Candidates cannot ask for, nor be given, any assistance during the assessment, except in the case
of a system failure. In the event that the software behaves differently from expectations (eg due to
default settings having changed) then candidates should complete the assignment and be given a
re-sit if necessary. It is not permitted for the invigilator/tutor to assist in these circumstances.
All live assignments are confidential. They should be issued only at the time of assessment and
must be collected at the end of the assessment. Files for live assignments are confidential.
Candidates must not have access to files for live assessments until the time of assessment. At the
time of assessment, candidates must only have access to the file(s) for the relevant unit. Local
assessors presenting themselves as candidates should also not have access to the assignments
or files before they take the assessment.
All work stored on the network, CD or floppy disk must be kept secure. Centres are advised to
consider setting up password controlled access to network areas for assessment purposes.
All draft work and printouts produced during the assessment must be collected and destroyed.
Centres must ensure that candidates do not have the opportunity to retrieve the printouts of
another candidate. Most of the assignments require the candidate to print their name, centre
number and date on their work to assist in correctly identifying printouts.
Candidates Assessment Record Forms (CARFs) and completed assignments must be kept
securely by the centre prior to submission to the OCR Examiner-moderator. In no circumstances
should the CARFs or completed work be left in the custody of the candidates.
OCR-Set Live Assignments

Live assignments are obtained on candidate entry all entries must be for 10 or more.
Live material is referenced by the unit number, academic year of introduction and set code. For
example, the assignment for Unit 1 published in 2005/06 set A is referenced 1/05/A, and the
assignment for Unit 3 published in 2006/07 will be referenced 3/06.
Centres are not permitted to amend live assignments.
OCR sample assignments (referenced 1/SAMPLE/A, 4/SAMPLE/B, etc) stored on the OCR
website cannot be accepted by OCR as candidates' final assessment for this qualification.
All live assignments and associated data files for use with the assignments are available to
download from OCR Interchange, by clicking e-assessment/CLAiT Computer-based Assessment.

Currency of Assessment Materials
All assignments produced for this qualification will remain live for the accreditation period
of the qualification.
Assessment Administration
Before arranging an assessment, tutors should read the Centre Handbook carefully, any Additional
Guidance Notes and any relevant Notes for Tutors in the live assignment booklet.
The assignments for all units have a notional duration of 2 hours.
The 2 hour assessment can be split over shorter, consecutive sessions if required. Centres
should ensure all assessment material and work in progress is kept secure in the intervening
period.
Any requests for special assessment requirements should be put in writing to OCR at least 2
months prior to the assessment. (See also 2.12 Arrangements for candidates with access-related
needs.)
The assignments must be completed under supervised conditions in a quiet, business-like

atmosphere. It is acceptable to carry out the assessment during normal timetabled sessions or (for
work-based assessment) during the working day.
There is no time limit for candidates who complete the assessment by means of a scenario and
tasks, however, between assessment sessions, candidate work must be locked in a secure place.
No teaching sessions or tutorials can be held between assessment sessions.
Candidates may use English and mother-tongue dictionaries, spellcheckers (UK English), centre-
prepared manuals, candidates own notes or manufacturers' manuals during the assessment. Such
manuals notes are permitted only to cover the generic operation of the software and hardware to
be used and must not refer to the assessment objectives or assignment, or assist the candidate
unfairly with the interpretation or completion of instructions.
Centres are responsible for ensuring that the hardware and software to be used for the
assessment is in full working order and is sufficient to enable the candidate to meet all assessment
objectives as specified in the assignment and in the unit content and assessment guidance. Errors
as a result of faulty or inappropriate hardware or software will not be taken into consideration by
OCR. Centres must ensure that hardware and software is set to UK English spelling and UK date
format ie day, month, and year.
In the event of a system failure, power cut or damage to equipment (including loss of Internet or
network connection and/or system crash), candidates may be allowed a fresh attempt at the same
assignment. This allowance does not cover any impediment caused by incorrectly set-up or
configured software/hardware or any failure on the candidates' part to cope with standard system
behaviour for which they have not been prepared.
Candidates cannot ask for, nor be given, and assistance during the assessment, except in the
case of a system failure as detailed above. Once candidates start the assignment, no further
tuition may be given.
Invigilators will need to observe and confirm certain assessment objectives such as save
document and close document. This maybe done either during the assessment, or following the
assessment where appropriate. Invigilators must note on the candidates submitted printouts any
centre-observed objectives which have not been met.

At the end of the assessment, candidates should present the invigilator with the printouts they wish
to submit. Where candidates have produced additional, unrequested printouts, they should either
be destroyed, or crossed through to indicate they are not to be assessed. Centres should be aware
that OCR will not make allowances for errors introduced by additional printouts and candidates
may be disadvantaged if it is not clear which printouts are to be moderated.
Repeat Attempts / Re-sits

Candidates are only permitted one attempt at each live assignment. In the event that a candidate is
unsuccessful in an assignment for a particular unit, they may re-sit that unit using a different
assignment.
Under no circumstances should any of the centre assessed units 1-8 be submitted to OCR unless
the centre assessor is satisfied that all the necessary criteria for an award of the unit have been
met by the candidate.
Centres should submit only the assignment representing the candidate's best performance.
When candidates will be re-sitting the assessment:
they may be shown (but must not retain) their marked first attempts, and may have their
errors pointed out to them
feedback and further tuition may be given on the objectives that have not been achieved
once the candidate has started their re-sit assignment, no further tuition can be given.
Candidates re-sitting a unit where the assessment took the form of a scenario must complete a
different scenario and tasks for the second attempt at the unit. After submission work will not be
returned to the centre.
Where centres opt to use a centre/candidate devised assignment and the candidate is
unsuccessful in their first attempt, feedback may be given and the work may be returned to the
candidate who should be given one further opportunity to correct any errors and re-submit the
work. If the candidate is unsuccessful in their second attempt they must either complete a different
scenario or may attempt an OCR set assignment.
Evidence Requirements
All assignments are referenced to the assessment objectives in the syllabus, grouped by learning
outcome. These references appear alongside the instruction where the candidate has the
opportunity to demonstrate the objective. Marking of New CLAiT International assignments
involves checking that the assessment objectives have been met correctly, according to the
assignment specifications, and of the marking guidance for each unit given later in this handbook.
Unless an assessment objective can be assessed only by observation by the centre assessor (eg
close document, save document), all evidence must be clearly displayed on the printouts. Where
printed evidence is expected, no other form of evidence such as tutor witness statements or
annotations on the candidates prints will be accepted. Allowance will not be made for technical
problems causing output to deviate from expectations.
Each assignment contains sufficient print instructions to provide all of the necessary evidence.
Failure to produce a required printout will result in errors against each of the objectives for which
that printout provides evidence.
Centres should only submit the one attempt that is to be certificated. Centres should submit the
candidates prints presented in the correct sequence accompanied by the Candidate Assessment
Record Form (CARF) for each candidate. Prints should not be enclosed in plastic wallets.

Centre Assessment
The centre assessor is responsible for marking candidates' work in the centre, and is normally the
course tutor. Large centres are likely to have more than one centre assessor, in which case they
should take steps to ensure that the standard of assessment is consistent (see below).
Centres are responsible for identifying staff that are able to act as centre assessors. OCR makes
no specification regarding the background and experience of centre assessors other than that they
must mark the candidates' work in accordance with the unit specifications, the assignments and
the assessment guidance. Marking of a poor standard may result in the work being returned to the
centre for a re-mark.
In advance of the assessment, the centre assessor(s) must work through the live assignments to
be used and generate a correct worked copy for marking purposes. This serves a number of
purposes:
to ensure the hardware/software to be used will enable candidates to achieve all of the
assessment objectives
to ensure that all the terminology used in the assignments has been covered in tuition
to produce a correct worked copy from which the centre assessor will mark candidates work
to provide the OCR Examiner-moderator with an example of the expected system output.
OCR does not supply correct worked copies due to the discrepancies in output that can occur on
different systems, although exemplar work is usually available at training workshops. OCR does
not offer the service of checking or approving worked copies.
The assessor's worked copy must be submitted to the OCR Examiner-moderator with the
candidates' work. A separate worked copy must be provided for each centre assessor who has
marked work in the batch, unless an Internal Standardisation Form is included (see Administrative
Guide to Vocational Qualification A850 or later in this handbook). Failing to submit worked copies
places candidates at a disadvantage in the moderation process; as such copies can often assist
the moderator in explaining unusual assessment output.
The centre assessor must indicate all errors on the printouts. All candidate printouts, including
those where there are no errors, must show evidence of the centre assessor's marking. If there are
no errors on a printout, then a tick and/or a comment such as "no errors" will suffice.
Failure to identify errors or to provide evidence of marking may result in work being
returned to centres.
Centre assessors are advised not to discuss estimated results with candidates until results are
confirmed by OCR.
Internal standardisation
OCR aims to ensure that the standard of marking in centres remains consistent. In order to assist
in this aim, OCR provides support in the form of online support materials and feedback on every
batch marked.
Internal standardisation in centres is an essential part of this process and OCR expects centres
who have more than one centre assessor to put in place systems which ensure that they are
marking to the same standard. The design of such systems is up to the centre, but may include
double marking; appointing an internal co-ordinator; regular meetings or cascaded training; and
recording and sharing assessment decisions and rulings received from OCR.
In addition, OCR provides an Internal Standardisation Form (see Administrative Guide to

Vocational Qualifications, A850 on the CD) which, if completed correctly, permits the centre to

submit a single worked copy for each assignment instead of one set per centre assessor. To
enable this timesaving option, centres must confirm on the form that all candidates in the batch
have been assessed using similar software/hardware set-ups, and that all centre assessors have
used the single worked copy for marking purposes.
External moderation
The OCR Examiner-moderator will sample moderate the centre assessor's marking for all work
submitted.
The moderation works on a process of sampling in which errors that are identified in the marking
are subsequently checked for all candidates. This system is well established as a highly accurate
method of moderation. If however, substantial errors are identified in the centre's marking, the
accuracy of the sampling procedure may become questionable, in which case the OCR Examiner-
moderator will ask for the work to be re-marked by the centre, paying greater attention to the
guidance in the tutor's handbook.
The Examiner-moderator completes an electronic Centre Feedback Report Form for each batch,
detailing any changes to the results awarded by the centre, giving reasons and examples where
appropriate for all units. This form will be available on Interchange (OCRs secure Intranet for
further information about Interchange, please contact OCR Customer Contact centre). The form
will also be sent with candidates certificates. The content of this form is not intended as criticism,
but as a constructive and essential part of the standardisation process designed to ensure
consistent assessment nationally. The batch will be processed for certification, subject to the
Examiner-moderator's feedback report.
OCR Examiner-moderators are not empowered to enter into direct contact with centres. Under no
circumstances should centres attempt to contact them in any way other than through posting
candidate work to the address provided to them by OCR. Any queries concerning the qualification
should be directed to the Customer Contact centre at vocational.qualifications@ocr.org.uk or for
marking queries email the marking query mailbox markingquery05538@ocr.org.uk

4 Certification
Candidates who reach the required level to pass all units that make up a full award will receive:
a certificate listing the units and

a certificate giving the full qualification title
Candidates who achieve the mandatory (Unit 1) plus 2 optional units will be awarded an OCR
Level 1 New CLAiT International Certificate for IT Users.
Candidates who achieve the mandatory (Unit 1) plus 4 optional units will be awarded an OCR
Level 1 New CLAiT International Diploma for IT Users.
Neither the full qualification nor the individual units are graded.
Candidates achieving one or more units but who do not meet the requirements for a full certificate
will receive a certificate listing the units they have achieved.
4.1 Claiming certificates
Certificates will be issued with results for successful candidates. In order to ensure that these are
automatically issued centres must ensure that the OCR candidate number is always used where a
candidate has already achieved 1 or more units. See the Administrative Guide to Vocational
Qualifications (code A850) for full details.
4.2 Replacement certificates
If a replacement certificate is required a request must be made to the OCR Operations Division on
+4424 76 470033, or in writing to the Coventry office, and an application form with further
instructions will be sent. A charge will be made for a replacement certificate.

5 Qualification structure and units
5.1 Qualification structure
Candidates do not have to achieve units in any particular order and tutors should tailor learning
programmes to meet individual candidate needs. It is recommended that, wherever possible,
centres adopt a holistic approach to the delivery of the qualifications and identify opportunities to
link the units.
If a candidate is not able to complete a full award, their achievements will be recognised through
the issue of a unit certificate listing the units achieved.
The qualification consists of 9 units, with Unit 1 being mandatory to achieve the full qualification.
Unit 1: File Management and e-Document Production (Mandatory)

Unit 2: Creating Spreadsheets and Graphs
Unit 3: Database Manipulation
Unit 4: e-Publication Creation
Unit 5: Create an e-Presentation
Unit 6: e-Image Creation
Unit 7: Web Page Creation
Unit 8: Online Communication
Unit 9: e-Security
To achieve the Certificate, candidates must complete 3 units; 1 mandatory unit and 2 optional units
To achieve the Diploma, candidates must complete 5 units; 1 mandatory unit and 4 optional units
General Marking Criteria

Refer also to Section 2.8 Evidence Requirements
This general marking criteria below applies to all units except if stated otherwise in the unit marking
criteria.
Candidates must complete each assignment with no critical errors as defined below and with
no more than 4 accuracy errors.
Centres must ensure that their systems will allow English UK spelling and UK English date
format (date followed by month followed by year). Incorrect spelling and/or date will be
penalised.
All evidence must be clearly displayed on the printout where applicable (eg gridlines,
borders, shading, hyperlink, attachments). Lack of evidence will be penalised under the
relevant assessment objective. Tutor witness statements or annotations on the print will not
be accepted.
Errors in entering the candidates name and centre number are not penalised.
Unless automatic fields in headers and footers are an assessment objective, header and
footer information is treated as one data item. Omission of any or all header and/or footer
items is penalised as one accuracy error per assignment. Where automatic fields in headers
and footers are an assessment objective candidates may incur a maximum of 2 accuracy
errors for omission of headers and footers (one for the missing automatic field and one for
any/all other data missing).

All font sizes and styles used must be clearly readable. Unreadable text will be penalised
under the relevant assessment objective.
Candidates are only penalised once for any given error, regardless of how many times that
specific error appears on subsequent printouts.
Candidates are only penalised once for repeated instances of the same error (eg a word
being misspelled on multiple occasions).
Data entry errors in text specified for deletion count as errors if they were uncorrected before
deletion.
Where an amendment is required by an objective (eg delete, move, edit, resize), there must
be evidence of a 'before' and 'after' situation on appropriate printouts. Specified amendments
must be maintained through to the final print, each amendment not maintained will be
penalised under the relevant assessment objective.
For information on how to penalise upper and lower case, refer to the marking criteria for the
individual unit.
An error in completing a centre-assessed objective should be noted on the print by the
assessor.
A printout spreading onto additional sheet(s) is not penalised except where specified
(provided the second sheet is submitted).
Any missing printout is penalised as a critical error, (the exception is a missing screen print
for unit 8). However, if part of a print is missing, any missing evidence will be penalised under
the relevant assessment objective.
Prints must be original; photocopies of candidates work are not acceptable.
Errors corrected on subsequent prints will not be accepted.
Filenames are not case sensitive and can be inputted in any case regardless of how they are
displayed in the assignment. The candidate is not penalised if the case is different or
inconsistent to the assignment.
The candidate is not penalised if file paths are displayed in addition to the filename as part of
the header or footer.
The candidate is not penalised if file extensions are displayed as part of the filename in
headers or footers.
Candidates may display their name in any format. This applies to names added as part of the
filename or names inputted directly into the header or footer.
Use of, or omission of brackets and/or spaces in folder names or filenames are not
penalised.
Critical Errors
A critical error is one which renders the goal document unfit for its purpose, for example an
incorrect formula result in a spreadsheet, an incorrect email address, or a failed link on a web
page.
In order to pass, the candidates printed evidence must not make any critical errors. Critical errors
are explicitly defined for each unit, as per the table below, and in the marking criteria for each unit.

Unit Title Critical errors
File management and e- failure to delete specified file or folder
Document Production failure to delete any of the specified text
failure to show evidence of moving any of the specified text
unspecified amendments to the text in the text file
a missing document printout
Creating Spreadsheets and incorrect numeric data (as a result of data entry, formulae or
Graphs sort results)
failure to insert specified row/column
failure to delete data in specified row/column
missing data or incorrect values on graph due to incorrect
data selection
labels and/or legend do not identify data clearly
failure to use formula
a missing printout
Database Manipulation failure to use existing database
missing field(s)
report based on incorrect query
incorrect search results (on available data)
a missing printout
e-Publication Creation specified image is missing
specified text file missing or incomplete or text is amended
a missing printout
Create an e-Presentation specified image is missing on any slide
missing slide on any print
a missing printout
e-Image Creation specified image is missing
missing block of text
print(s) not in colour as specified
a missing printout
Web Page Creation specified image is missing
missing block of text
print(s) not in colour as specified
missing printout
Online Communication missing or incorrect attachment
an incorrect or missing email address
failure to locate and print web page(s) containing required
information
failure to save specified image from web page in specified
format
a missing printout
Any error not appearing on this list is considered an accuracy error.

Accuracy Errors
An accuracy error is one which does not prevent the goal document or activity from being usable.
Candidates are permitted to make no more than 4 accuracy errors in any given assignment.
Accuracy errors may occur in 2 different ways:
errors in completing any other assessment objective as instructed that are not listed as a
critical error;
errors in keying data (data entry errors)
In New CLAiT International, no distinction is made between these two types of error, and both
types count equally towards the overall total of 4 permitted accuracy errors per assignment.
Errors in Completing Assessment Objectives

An error occurs where a candidate has not achieved an assessment objective as specified and this
error is not listed as a critical error.
Specific details of the criteria for each objective may be found in the marking guidance for each
individual unit.
Note that candidates should not be penalised for failing to achieve an objective if this is attributable
to an earlier data entry error (eg a data entry error causes a database to be sorted incorrectly).

Errors in Keying Data (Data Entry Errors)
A data entry error is an incorrect/omitted/additional character in a data item* or an
omitted/additional space. Only one data entry error should be counted for a data item*, regardless
of the number of errors in the data item.
Identical data entry errors should be penalised on the first occasion only.
*The 'data item' varies in scope for each unit, depending partly upon the relative importance
of data accuracy in that unit. The following table defines the data item for each Unit:
Unit Title Data Item

File Management and a word in input text
e-Document Production a file/folder name
header and footer
Creating Spreadsheets and text in a cell in spreadsheets
Graphs a filename
header and footer
a heading in a graph
an axis title in a graph
a legend in a graph
Database Manipulation the contents of a field within a record (each cell)
a field heading
a report title
a filename
e-Publication Creation a word
Create an e-Presentation a title

a bulleted point
header and footer
e-Image Creation a block of text
an image
Web Page Creation a block of text
Online communication an email subject heading
content of an email message
a filename
A 'word' is defined as any normally recognisable word (hyphenated words count as one), or any
series of characters that constitute a recognisable unit such as reference numbers (eg 2123) or
telephone numbers (eg +4424 76 470033) or dates (eg 11/12/05), and includes the space following
the word and any associated punctuation.

Examples of Data Entry Errors
1. A given sentence in an email message might be:
Thank you for your message, received today, which I have forwarded...
A candidate version might be:
Thank you for your messige received today, which I have forwarded...
This is penalised as one data entry error only, as the data item is the word message, including
both the comma following it and the space following the comma.
2. A given record in a database might be:
FOZIA ROKED TEAM LEADER 47000 42KJ YES
A candidate version might be:
FOZI ROCKED TEEM LENDER 47000 42KJ YES
This is penalised as 2 data entry errors only:
1 accuracy error for incorrectly spelling the first and last name in the first cell as both
errors appear in the same data item (cell)
the second accuracy error for incorrectly spelling TEAM and LEADER as both words
appear in the same data item (cell)
3. In a graph, a data item is an entire heading such as:
VISITORS TO BIRMINGHAM
4. In certain parts of a web page or in artwork a data item is a block of text such as:
For more information:
Visit the Progress Media Website

5.2 Unit format
Description
A statement of skills the unit is designed to accredit.
Learning outcomes
The main outcomes of a programme of learning designed to prepare candidates for this unit the
learning outcomes are repeated in the unit content in order to group the assessment objectives.
Recommended Prior Learning

There are requirements for prior learning for any of the units within this qualification. However
candidates may find it beneficial to have completed OCR Level 1 New CLAiT International
Certificate for IT Users Assessment Criteria
This section describes the objectives that candidates will be assessed against. It is a mandatory
requirement of this/these qualification(s) that candidates provide evidence of their skills, knowledge
and understanding in relation to each assessment objective.
Unit Content
The unit content defines both the knowledge and understanding upon which the candidates are
expected to have developed, and the assessment objectives the skills they have to demonstrate
during the assessment. Note that the assessment objectives (a, b, c etc) are grouped under the
learning outcomes mentioned above. It is anticipated that teachers/tutors will deliver all the
knowledge and understanding requirements of the unit before candidates embark on the formal
assessment tasks.
Marking Criteria
The marking criteria summarise the requirements for each assessment objective. These criteria
are not absolute and it will sometimes be necessary for centre assessors to make judgements
based on the existing criteria to assess unexpected or unusual candidate output. If in doubt, centre
assessors should email the marking query mailbox at markingquery05538@ocr.org.uk

UNIT 1: FILE MANAGEMENT AND e-DOCUMENT PRODUCTION
Unit Description:
This unit is designed to accredit basic competencies in using a computer and its systems software,
to create, manage and edit files and to format text, layout and document properties. Candidates
will develop familiarity with the particular hardware to be used, the concepts of data input, output
(printing), basic document management and an understanding of text manipulation and basic
formatting. Candidates will develop an understanding of a computers system to be able to create
storage locations for user data files by creating files and folders.
Learning Outcomes:
A candidate following a programme of learning leading to this unit will be able to:
identify and use a computer workstation and appropriate system software

use a computers system software to create and manage files and folders
identify and use word processing software correctly to enter text, numbers and symbols
accurately
format basic paragraph and document properties.
Recommended Prior Learning:
OCR recommends this unit as the initial point of learning and assessment for candidates working
towards a Level 1 qualification for IT Users. It is therefore suitable for the complete beginner.
Recommended Guided Learning Hours:
The recommended guided learning hours for this unit is 20 hours.
Entry Restrictions:
There are no prohibited combinations of entry.
Assessment:
Candidates are assessed by means of an OCR-set practical assignment with a notional duration of
2 hours. The assignment is set in a realistic scenario and is designed to allow candidates to use
their knowledge and understanding to demonstrate skill in each assessment objective in a logical
and realistic way.
Candidates work will be centre assessed and externally moderated by OCR. In order to achieve a
Pass in this unit, candidates must demonstrate skill in each assessment objective within the stated
tolerance of four accuracy errors and without incurring any critical errors. Candidates who do not
achieve a Pass may re-take the assessment using a different assignment.
Assessment tasks
Candidates are required to complete several tasks that address all of the assessment objectives
identified in the unit content in a holistic and practical way. The assessment tasks will be practical
related tasks with a clear purpose and will be OCR-set.
When instructed to check the work for accuracy, candidates are required to check that they have
carried out all the instructions specified. They must not change the grammar; if they do, this will be
penalised as one accuracy error for each incorrect, omitted or additional word.

Evidence
Tutors must submit the candidates work to the Examiner-moderator.
Unit Content File Management and e-Document Production
Assessment Objectives Knowledge, Skills and Understanding

1 identify and use a computer workstation and appropriate system software
identify, distinguish between and be able to operate

hardware and software and understand correct
procedures for using chosen software
appreciate safe working practice in using a computer
to reduce risk of strain-type injuries
understand the generic components of common
operating systems and their functions (windows, icons,
buttons, menus, pointer, cursor, toolbars, etc.) and
appreciate the advantages of a Graphic User Interface
in using IT (WYSIWYG etc)
appreciate how to change basic settings on a
computer eg sound volume, date, time
understand how to close documents and application
software and how to shut down the operating system
a gain access to data using a understand simple login procedures, understand how
login and password to change a password and be aware of good practice
in selecting passwords
appreciate the need for security in the production of
documents, and the risks and consequences of
unauthorised access to computers and networks
(viruses, computer misuse etc)
b create new documents understand document management in the chosen
c open existing document(s) software (new file, save, save as, close)
d save documents
e print documents understand how to load paper correctly into a printer
and how to print documents
understand how to produce printed evidence of folder
contents
2 use a computers system software to create and manage files and folders
a create and name files and identify and distinguish between software elements
folders (applications, data files/documents, folders)
understand how to locate data and files using the
features of the system software
understand how to create, name and rename folders
b rename a file or folder understand the use and purpose of

c delete file/folder copy/move/delete/rename files and folders
d move a file
e copy a file

3 identify and use word processing software to enter text, numbers and symbols
a set page orientation understand the major layout and formatting functions
b set margins of word processors (word wrap, spacing after
punctuation, paragraph breaks, line spacing, page
orientation, margins)
c set text alignment understand the use of left and centre alignment and
how to fully justify text and appreciate the effect this
has on text spacing
d enter text, numbers and understand how to use an input device to enter text,
symbols numbers and symbols (eg = - / # . , : @ ? ! & % + *)
understand the purpose and limitations of spell-
checker and grammar-checkers
understand the need for accurate data input and the
importance of proofreading on-screen and on printed
output
e insert table understand how to create a simple table
f apply borders understand the use of gridlines, borders and shading
and the importance of readability
g insert headers/footers including understand the use and purpose of headers and
automatic fields footers including the use of automatic fields (eg
filename, date)
h use bullets/numbering understand how to apply bullets and numbering
i use tabs/indents understand how to indent text and be aware of the
various methods of achieving this
j use word count understand the use of word count
appreciate the use of existing templates eg for letters,
faxes
4 format basic paragraph and document properties

a set font type distinguish between common typefaces and
understand how to select and amend them
b set font size understand how to set and amend font sizes
c emphasise text understand how to apply emphasis (bold, italic,
underline)
d insert paragraph breaks understand the role of the cursor and mouse in
selecting the edit point
e insert text understand how to amend a document (eg insert,
f move text move, delete, copy, line spacing)
g delete text
h set line spacing
i replace text understand the use and purpose of common editing
tools (text selection, drag & drop, cut, copy & paste,
delete & backspace, search & replace) and appreciate
their various advantages/disadvantages

Marking Criteria for Unit 1: File Management and e-Document Production
In order to pass the assessment for this unit, candidates must complete the assignment without
making any critical errors as defined below and with no more than four accuracy errors.
Critical errors are incurred for any instance of:

failure to delete specified file or folder
failure to delete any of the specified text
failure to show evidence of moving any of the specified text
a missing printout
Accuracy errors are incurred for each instance of:
an error in keying data (for each data item)

an error in completing any other assessment objective as instructed that is not listed as a
critical error
A data item for Unit 1, File Management and e-Document Production is:
a word in input text

a file/folder name
header and footer
In Unit 1:
Text must be entered in the same case as shown in the assignment
Incorrect use of case is penalised as one accuracy error per word. However, consistent use of
upper or title case for the heading if different from the given text is penalised as one accuracy error
per assignment

Detailed Marking Criteria for Unit 1: File Management and e-Document Production
Centre assessors must also refer to the General Marking Criteria which applies to all units on page
21.
1 identify and use a computer workstation and appropriate system software

a Gain access to data using a login and password
This objective should be observed by the centre assessor.
Candidates may use a login and password when they log on; or on a password
protected file or drive. Tutors must also refer to the Important Notes for Tutors
page preceding the assignment.
Failure to use a login and/or a password is penalised as one accuracy error per
assignment.
b create new documents
Failure to create a new document (eg by using an existing document) is
penalised as one accuracy error per assignment.
c open existing document(s)
Tutors or candidates may amend the font style and/or size of the text in the
provided text file, however all text must be clearly readable.
Failure to open the provided document, without help, is penalised as one
accuracy error per assignment.
Unrequested amendments to the existing text in the text file are penalised as
one accuracy error per data item.
Unrequested amendments to the provided document e.g spacing, formatting or
margins, are penalised as one accuracy error per assignment (note this ruling
applies to the document to be edited).
d save documents
Failure to save a document is penalised as one accuracy error on each
occasion that the document is not saved.
Failure to use the specified filename or an error in a filename is penalised as
one accuracy error per assignment.
e print documents
A missing printout is penalised as a critical error.
Screen print(s) may be from any view but all items must be clearly visible. Each
illegible item will be penalised under the relevant assessment objective.
2 use a computers system software to create and manage files and folders
Additional, unspecified files and/or folders evident on the screen print are penalised
as one accuracy error per assignment.
a create and name files and folders
Failure to create a new folder as instructed is penalised as one accuracy error
per assignment.
Failure to name the folder as instructed is penalised as one accuracy error per
assignment.
b rename a file or folder
Failure to rename a file or folder as instructed is penalised as one accuracy
error per assignment.
File and folder names may be entered in any case. Use of brackets in a folder
name is not penalised.

c delete file/folder
Failure to delete the specified file or folder is penalised as a critical error.
Deleting the wrong file or folder is penalised as a critical error (Note that this
ruling applies to the file management task).
Do not penalise additional, unspecified files and/or folders evident on the screen
print.
Tutor witness statements/annotations can be accepted as evidence of missing
files, as a result of and incorrect move. In the absence of an annotation to support
an incorrect move, penalise against 2c.
d move a file
Failure to move a file or folder as instructed is penalised as one accuracy error
per assignment.
An incorrect move is penalised as one accuracy error per assignment.
e copy a file
Failure to copy a file as instructed is penalised as one accuracy error per
assignment.
An incorrect copy (eg a file named as copy of xxx) is penalised as one
accuracy error per assignment. Additional copies of files are penalised as one
3 identify and use word processing software to enter text, numbers and symbols
a set page orientation
Failure to set the page orientation as instructed is penalised as one accuracy error
per assignment.
b set margins
Margins are assessed on the print. A 3mm tolerance is applied to each margin on
each printout.
Failure to set the margins to within the 3mm tolerance is penalised as one
c set text alignment
Failure to align text as instructed is penalised as one accuracy error per
assignment.
Incorrect alignment or alignment of more or less than the instructed text is
In fully justified text, spaces that appear as the result of unrequested hard
returns in the text are penalised as one accuracy error on every occasion.
d enter text, numbers and symbols
The text should be entered as shown, in 'wrapped' or 'free-flowing' paragraphs,
with one line space between paragraphs. Either one or two spaces are acceptable
after items of punctuation; the spacing after punctuation need not be consistent.
Errors in entering data are penalised as one accuracy error per data item.
An additional hard return in the text within a paragraph is penalised as one
accuracy error for each additional hard return.
An additional or omitted linespace between paragraphs is penalised as one
Failure to follow upper and lower case in the given text is penalised as one
accuracy error per data item. However, consistent use of upper or title case in
the heading, if different from the given text, is penalised as one accuracy error
only.
Additional space(s) at the start of a paragraph are penalised as one accuracy

Use of more than two spaces after punctuation is penalised as one accuracy
Use of more than one space between words is penalised as one accuracy error
per assignment.
Capitalisation of the initial letter of a bulleted list is penalised as one accuracy
error per assignment, if capitalisation is applied consistently. Inconsistent use of
case is penalised as one accuracy error per word/
e insert table
Failure to insert a table where instructed is penalised as one accuracy error per
assignment.
Use of tabs instead of creating a table is penalised under objective 3f.
Table text extending into the margin area is penalised as one accuracy error
per assignment.
Table borders that extend into the margin area are not penalised. Additional blank
rows and/or columns are not penalised.
f apply borders
Failure to display borders on the print as instructed is penalised as one
g insert headers/footers including automatic fields
Failure to display headers and footers, including automatic fields, as instructed
is penalised as one accuracy error per assignment for any number of items
missing.
Errors in the filename are penalised under 2a or 2b.
Items placed in the header instead of the footer as instructed (or vice versa) are
Displaying file extensions is optional.
h use bullets/numbering
If bullets are requested, any style of bullet character is acceptable. If numbering is
requested, and style of numbering is acceptable. Bulleted/numbered lists may/may
not be indented.
Failure to use bullets or numbers as instructed is penalised as one accuracy error
per assignment.
i use tabs/indents
Failure to use tabs or indents as instructed is penalised as one accuracy error
per assignment.
j use word count
Failure to use word count and to enter the number of words on the print is
An incorrect word count is penalised as one accuracy error per assignment.
The display of the number of words is not assessed; the number of words may be
handwritten or keyed in.
Deviation in the word count as a result of accuracy errors in the document is not
penalised. Note that in Microsoft Word, a default bullet character is included in a
word count, however, a non-default bullet character is not normally included in the
word count. Candidates will not be penalised as a result.

The word processed document created by candidates may/may no be displayed on
the screen print as it may be saved anywhere.
If the saved document is evident on the screen prints provided, assessment
objective 1d will need to be centre assessed.
4 format basic paragraph and document properties

a set font type
Failure to set the font type as instructed is penalised as one accuracy error per
assignment.
Displaying more or less text in the specified font type is penalised as one
Centres that do not have the font type specified in the assignment should contact
OCR.
b set font size
Failure to set the font size as instructed is penalised as one accuracy error per
assignment.
Displaying more or less text in the specified font size is penalised as one
c emphasise text
Failure to emphasise the specified text is penalised as one accuracy error per
assignment.
Failure to use the type of emphasis specified is penalised as one accuracy
Emphasising more or less than the specified text is penalised as one accuracy
Additional use of emphasis to unspecified text is penalised as one accuracy error
per assignment
d insert paragraph breaks The paragraph break must be inserted where instructed,
and must be followed by one clear linespace.
Failure to insert the paragraph break as instructed is penalised as one accuracy
Additional space(s) at the start of the next paragraph or between paragraphs
are penalised as one accuracy error per assignment.
e insert text
The specified text must be inserted in the correct position as instructed, with one or
two spaces after punctuation.
Failure to insert text is penalised as an accuracy error per data item not
inserted.
Inserting the correct text in an incorrect position is penalised as one accuracy

f move text
All of the specified text, including punctuation, must leave the original location and
arrive in the new position. There must be one or two spaces after punctuation and
one space between words on either side of the moved text.
Failure to show any evidence of moving the specified text is penalised as a
critical error.
Moving the wrong text is penalised as a critical error.
Moving the specified text to the wrong location is penalised as one accuracy
Failure to move all of the specified text and associated punctuation is penalised
Moving more than the specified text is penalised as one accuracy error per
assignment.
Copying the specified text to the correct location instead of moving is penalised
Copying the specified text to the incorrect location instead of moving is
penalised as two accuracy errors per assignment.
Errors in spacing on either side of the moved text are penalised as one
Additional space(s) at the start of a paragraph as a result of moving text are
g delete text
All of the specified text, including punctuation, must leave the original location.
There must be one or two spaces after punctuation and one space between words
on either side of the deleted text.
Failure to delete any of the specified text is penalised as a critical error.
Deleting the wrong text is penalised as a critical error.
Deleting more or less than the specified text is penalised as one accuracy error
per assignment. However, if more than the specified text is deleted, resulting in
lack of evidence for any other assessment objectives, candidates will also be
penalised for each objective for which there is no evidence.
Errors in spacing on either side of the deleted text are penalised as one
h set line spacing
Failure to set the linespacing as instructed is penalised as one accuracy error.
Setting the linespacing to more or less than the specified text is penalised as
There may be one, two or three linespaces above and/or below a section of text
that is double line spaced and the spacing need not be consistent. More than
three linespaces above and/or below the text is penalised as one accuracy error
per assignment.
i replace text
Each occurrence of the specified word must be amended to the new word, with
one space on either side of the replaced word.
Failure to replace any or all instances of the specified word is penalised as one
An error in the replaced word and/or space before/after is penalised as one

Unit 1: File Management and e-Document Production
Marking Reference Grid
A data item is:
a word in input text

a file/folder name
header and footer
Assessment Objective Critical Accuracy Error
Error Once per Each Each data
assignment instruction item
gain access to data using a
1a
login and password observed
1b create new documents
1c open existing document(s) *
1d save documents
1e print documents
create and name files and
2a
folders
2b rename a file or folder
2c delete file/folder
2d move a file
2e copy a file
3a set page orientation
3b set margins
3c set text alignment *
enter text, numbers and
3d
symbols
3e insert table
3f apply borders
insert headers/footers including
3g
automatic fields
3h use bullets/numbering
3i use tabs/indents
3j use word count
4a set font type
4b set font size
4c emphasise text
4d insert paragraph breaks
4e insert text
4f move text *
4g delete text
4h set linespacing
4i replace text
Note: This grid is provided for general reference, it must not be used as the sole reference for
assessment. Tutors must refer to the Detailed Marking Criteria for each unit and to the General
Marking Criteria which applies to all units. For assessment objectives marked with an * above,
more than one ruling may apply depending on the type of error made, refer to the Detailed Marking
Criteria for the assessment objective.

UNIT 2: CREATING SPREADSHEETS AND GRAPHS
Unit Description:
This unit is designed to accredit basic competencies in using spreadsheet and graphs software to
enter, edit and present numerical data using formulae, basic formatting tools and in using data
modelling software to produce and format a variety of charts and graphs from existing data.
Candidates will develop familiarity with the software to be used, along with a sound understanding
of the use and manipulation of formulae and basic numerical formatting and data presentation
concepts for the correct use of graphing tools.
Learning Outcomes:
identify and use spreadsheet and graph software correctly

use an input device to enter and edit data accurately
insert, replicate and format arithmetical formulae
use common numerical formatting and alignment
manage and print spreadsheet documents and graph and chart documents
produce pie charts, line graphs and bar/column charts
select and present single and comparative sets of data
set numerical parameters and format data.
There are no requirements for Recommended Prior Learning. However candidates may find it
beneficial to have completed Unit 1: File Management and e-Document Production.
Entry Restrictions:
Assessment:
and realistic way.
Assessment tasks

Evidence
Unit Content Creating Spreadsheets and Graphs

1 identify, input and amend data in spreadsheet software accurately
a insert text and numerical data appreciate the need for accuracy when inputting data
and the importance of checking output against
expectations
identify appropriate software for the task to create
spreadsheets and graphs
understand correct procedures for using chosen the
software
understand the need to launch an application
appreciate the differences between data modelling
software and purely graphical alternatives (eg live data
modelling)
understand who the information is for; and when and
how it will be used
b insert row/column understand the softwares tools for adding and
deleting rows and columns
c delete row/column appreciate the difference between deleting, hiding and
clearing
d amend text and numerical data understand the need for accuracy when amending
data in a spreadsheet, such as: cut, copy, paste, drag
and drop, find and replace
2 insert and replicate formulae in spreadsheets
a use formulae and basic understand the structure of a formula and the use of
functions that produce correct mathematical operators and basic functions such as:
results sum, operators ( +,-,*,/ ) and brackets
b replicate formulae (fill) understand how to replicate (fill) down a column or
along a row and appreciate the effects on relative cell
references
c recalculate data appreciate that amending data may cause an
automatic recalculation of the results of formulae
based on that data
3 produce pie charts, line graphs and bar/column charts from given data
a create graph(s) distinguish between pie charts, line graphs and

bar/column charts and comparative graphs; and
understand how to create and format them
b select data set(s) understand how to select a variety of data sets for
display in graphical form, using contiguous and non-
contiguous data
understand how to compare two sets of similar data
using line graphs and bar/column charts
understand how to select single, comparative and
subsets of data

4 use common formatting and alignment techniques in spreadsheets and graphs/charts
a align text and numerical data understand left, right and centre alignment of cell data
b format numerical data understand how to format numerical data to display in
integer (0 decimal places) and/or in 2 decimal places
understand how to format numerical data to display a
currency symbol and appreciate that currency data is
not always presented to 2 decimal places
c display rows and columns to appreciate the need to format simple spreadsheets
show borders/shading using appropriate tools and techniques such as height,
width, borders and shading
d enter graph and axes titles appreciate the need to display content on charts such
as graph and axes titles
distinguish between titles, axes titles, legends, labels
and understand how to set and amend them
e set axes upper and lower limits understand how to amend the graph to display specific
upper and lower limits for continuous data
f display data labels understand how to display data labels on x and y axes
g use a legend understand the need for a legend to correctly identify
comparative data sets
h ensure comparative data is understand the importance of ensuring comparative
distinctive data is distinctive and the effects of printing coloured
graphs in grey
5 save and print spreadsheets and graph/chart
a save and close spreadsheet appreciate the use of save, save as and close
b set page layout understand how to print a document from the chosen
c insert headers and footers software using default print settings
understand how to change the default print settings
understand how to set headers and footers to include
automatic fields (filename, date and time, page number)
understand how to set margins, page size and
orientation
d print the spreadsheet with data understand how to print the spreadsheet showing an
showing in full as a table appreciation of the changes to the display and layout
e understand how to set the spreadsheet to print with the
print the spreadsheet with formulae showing and appreciate the changes to the
formulae showing in full and
display that may result
displaying column and row
headings appreciate the need to display row and column
headings in a formulae printout
f print graphs on a sheet understand how to print graphs showing an
separate to the data source appreciation of the changes to the display and layout
Marking Criteria for Creating Spreadsheets and Graphs
In order to achieve a Pass in the assessment for this unit, candidates must complete the
assessment without making any critical errors as defined below and with no more than 4 accuracy
errors.

incorrect numeric data (as a result of data entry or incorrect formula results)
failure to insert specified row/column
failure to delete data in specified row/column
failure to use formula
missing data or incorrect values on graph due to incorrect data selection
labels and/or legend do not identify data clearly
a missing printout

critical error
A data item for Unit 2, Creating Spreadsheets and Graphs is:
text in a cell in spreadsheets

a filename
header and footer
a legend in a graph
In Unit 2:
Consistent, appropriate* use of upper, lower, sentence or title case on a print is not
penalised.
Inconsistent or inappropriate* use of case on a print is penalised as one accuracy error per
assignment.
*Proper nouns must begin with a capital letter.

Detailed Marking Criteria for Unit 2: Creating Spreadsheets and Graphs
21.
1 identify, input and amend data in spreadsheet software accurately

a insert text and numerical data
Errors in numeric data are penalised as a critical error.
Errors in text are penalised as an accuracy error once per cell.
A blank row below the heading and/or column labels is not penalised even if
different to the example shown in the assignment.
b insert row/column
Failure to insert row/column is penalised as a critical error.
A row/column inserted in an incorrect position is penalised as one accuracy
error; however, if this results in incorrect calculations, this will be penalised as
a critical error under 2a or 2c.
Errors in the inserted row/column are penalised under 1a.
c delete row/column
Failure to delete the data in the specified row/column is penalised as a
critical error.
Deleting the incorrect row/column is penalised as a critical error.
Deleting only the data and leaving blank cells is penalised as one accuracy
Hiding the row/column is penalised as one accuracy error per assignment;
however, if this results in incorrect calculations, this will be penalised as a
critical error under 2a or 2c.
d amend text and numerical data
Amendments are evidenced on the spreadsheet print, amendments appearing for
the first time on the formulae print will not be accepted.
Failure to amend data is penalised for each amendment not carried out.
Failure to amend numeric data or an incorrect amendment is penalised as a
critical error for each data item.
Failure to amend text or an incorrect amendment is penalised as one
accuracy error for each data item.
2 replicate and insert formulae in spreadsheets

a use formulae and basic functions that produce correct results
Candidates must use a function (eg SUM, AVERAGE) where instructed.
Formulae may be constructed in any way that produce the correct results.
Failing to produce the correct results is penalised as a critical error.
Failure to display the results in the position specified, leaving the data
ambiguous is penalised as a critical error.
Use of a formula instead of a function, which produces the correct results, is
penalised as one accuracy error on each occasion that a function is not used
as instructed.
Redundant use of the SUM() function is not penalised.
Additional, unrequested totals are not penalised unless otherwise instructed.

b replicate formulae (fill)
All replicated (copied) formulae must match the structure of the source formula.
Failure to replicate the source formula is penalised as one accuracy error per
instruction, however, any incorrect results will be penalised under 2a or 5e.
c recalculate data
Failure to recalculate data resulting in incorrect calculations is penalised as a
critical error.
3 produce pie charts, line graphs and bar/column charts from given data
a create graph(s)
A vertical or horizontal bar chart is acceptable. There is no penalty for including
blank data on a graph.
An incorrect chart type is penalised as one accuracy error per instruction,
however a stacked bar or line graph is penalised as a critical error. Use of a
3-D bar or line graph is penalised as one accuracy error per assignment.
A legend must be displayed or removed as instructed. Deviation from the
instruction is penalised as one accuracy error per assignment.
Failure to display the actual values (numbers) on bars or on data points on
the line graph as instructed is penalised as one accuracy error per
assignment.
Additional labels or data on a chart is penalised as one accuracy error per
assignment.
b select data set(s)
Failure to select the correct data or missing data will result in a critical error.
Data must be displayed on the x-axis and the y-axis as instructed. Displaying
data on the incorrect axis is penalised as a critical error.
Additional selection of data, regardless as to how much, is penalised as one
Failure to display the actual values (numbers) on bars or on data points on the
line graph as instructed is penalised under 3a.
4 use common formatting and alignment techniques in spreadsheets and graphs/charts
a align text and numerical data

assignment.
Failure to align numeric data as instructed is penalised as one accuracy error
per assignment.
Incorrect alignment due to an additional space is penalised as one accuracy
error for each cell.
Alignment carried out early, or additional unspecified alignment, is not penalised
unless otherwise instructed.
b format numerical data
Failure to format numeric data as instructed is penalised as one accuracy
error for each instruction. Note: an instruction is the text in the assignment
which immediately follows eg, 8a (this is one instruction), 8b (another
instruction), 8c (a third instruction) etc.
If the instruction is to display as integer (zero decimal places), use of
formulae such as INT() or RND(), or manual deletion of decimal data is
Addition of the currency symbol as text (rather than numerical formatting) is

A currency symbol may be displayed anywhere to the left of the figures within the
cell. Use of accounting format is not penalised. Use of the or Euro symbol is
acceptable.
Formatting carried out early, or additional unspecified formatting, is not penalised
unless otherwise instructed.
Dashes are acceptable in place of zeroes.
c display rows and columns to show borders/shading
Failure to shows borders/shading is penalised as one accuracy error per
assignment.
Borders/shading must be clearly visible on the print.
d enter graph and axes titles
A missing or ineffective* graph title or axis title (*that does not identify the
chart correctly) is penalised as a critical error.
Additional unrequested titles are penalised as one accuracy error per
assignment.
Data entry errors are penalised as one accuracy error per data item.
e set axes upper and lower limits
Failure to set and display the upper and lower limits as instructed is penalised
as one accuracy error per assignment. However, if this results in missing
data on a graph this will incur a critical error.
f display data labels
In the bar or line graph, the data must be labelled on the x-axis and y-axis as
instructed.
Missing labels or labels that do not identify the data correctly are penalised as
a critical error.
Errors in data labels are penalised as one accuracy error per data item.
g use a legend
A missing legend or a legend that does not correctly identify the data clearly
is penalised as a critical error.
h ensure comparative data is distinctive
Failure to ensure that comparative data is clearly distinctive is penalised as a
critical error. The colour/style of the sectors/data points/bars/lines must be
clearly distinctive so that the data can be clearly identified.
5 save and print spreadsheets and graph/chart

a save and close spreadsheet
Failure to save a spreadsheet is penalised as one accuracy error on each
occasion that the file is not saved.
Failure to use the specified filename or an error in a filename is penalised as
An error in a filename eg a space in bread 1 is penalised as one accuracy
error. Errors in filenames are penalised once only per assignment.
b set page layout
Failure to set the page layout as instructed is penalised as one accuracy error
per assignment.
c insert headers and footers
Failure to display headers and footers, including automatic fields, as
instructed is penalised as one accuracy error per assignment for any number
of items missing.
Errors in the filename are penalised under 5a.
Items placed in the header instead of the footer as instructed (or vice versa)

d print the spreadsheet with data showing in full as a table
Failure to print the data on one page as instructed is penalised as one
accuracy error per assignment under 5b.
e print the spreadsheet with formulae showing in full and displaying column and
row headings
Failure to display formulae/functions that produce the correct results is
penalised as a critical error.
Missing or incorrect formula/functions are penalised as a critical error.
Failure to display formulae in full is penalised as one accuracy error per
column containing formulae that are not fully displayed.
Failure to display row and column headings as instructed is penalised as one
Truncated data in other cells that do not contain formulae is not penalised on the
formulae print. Corrected errors are not accepted on the formulae print.
f print graphs on a sheet separate to the data source
Printing the graph on the worksheet instead of as a separate sheet is
penalised as one accuracy error per assignment; however, failure to display
any part of the graph in full on the print will be penalised under the relevant
assessment objective.
Printing the source data on a graph is not penalised. Colour prints are not
necessary.

Unit 2: Creating Spreadsheets and Graphs
A data item is:
text in a cell in spreadsheets

a filename
header and footer
a legend in a graph
1a insert text and numerical data
numbers text
1b insert row/column *
1c delete row/column *
1d amend text and numerical data
numbers text
2a use formulae and basic
functions that produce correct
results *
2b replicate formulae (fill)
2c recalculate data
3a create graph(s) *
3b select data set(s) *
4a align text and numerical data *
4b format numerical data *
4c display rows and columns to

show borders/shading
4d enter graph and axes titles
missing

or
ineffective
4e set axes upper & lower limits *
4f display data labels

missing
4g use a legend
4h ensure comparative data is

distinctive
5a save and close spreadsheet
5b set page layout
5c insert headers and footers
5d print the spreadsheet with data

showing in full as a table *
5e print the spreadsheet with
formulae showing in full and

displaying column and row
headings *
5f print graphs on a sheet

separate to the data source *


UNIT 3: DATABASE MANIPULATION
Unit Description:
This unit is designed to accredit basic competencies in using database software to enter, amend
and retrieve information from an existing database. Candidates will be required to produce reports
using menus or shortcuts and to select, sort and print tables, queries and reports. Candidates will
develop familiarity with the software to be used, along with a sound understanding of database
concepts, selection/query tool and presentation tools.
Learning Outcomes:
identify and use database software correctly

enter data in an existing database; and present and print database files
create simple queries/searches on one or two criteria and sort data
produce appropriate pre-defined reports from databases using short cuts
present data in full.
Entry Restrictions:
Assessment:
and realistic way.
Assessment tasks
Evidence

Unit Content Database Manipulation

1 enter data in an existing database and present and print data
a open and use existing identify appropriate software for the task (eg database)
database and understand correct procedures for using chosen
software
appreciate the differences between databases and
spreadsheets (live data handling, multiple views
[forms], flexible query/search/present facilities)
understand how to open an existing database and how
to add new records
understand what types of information a database has
been designed for
understand the importance of using UK English date
format (day, month, year)
b create new records understand how to use a form designed for entering
data into database
appreciate the need for accuracy and the importance
of checking output against expectations
understand how to use a spell checker for checking
data input
c delete record(s) understand the softwares tools for adding and deleting
records and appreciate the effects on the database
d amend data understand how to amend an existing record
e replace data understand how to replace data and appreciate the
advantages of a search & replace tool over manual
editing of multiple items in a large database
understand the purpose of encoding data to improve
database efficiency
f save data (table, query, report) understand the document management techniques for
with specified name the chosen software and the differences from generic
document management terms (eg automatic saving of
data)
understand how to save a table, query and report with
a specified file name
g print data understand how to print a table from the chosen
software using default print settings
understand how to present and print the results of a
query/filter as an unformatted tabular report
understand how to present data in full and print a
report
close database and exit software

2 create simple queries/searches on one or two criteria and sort data
a select data on one criterion understand the softwares facility for producing simple
database queries/searches/filters and how to save
them for later use
understand the use of =, <, >,<=, >= in search criteria
b select data on two criteria understand the use of the softwares query or filter
facility to select a subset of data matching one and two
criteria (text, numbers & date)
c sort data understand how to present data sorted alphabetically,
numerically and by date (both ascending and
descending)
d present selected fields understand how to select which fields will be
presented/printed
3 produce appropriate pre-defined reports from databases using short cuts

a produce simple database understand how to produce appropriate pre-defined
report(s) reports from existing databases, such as by using
menus or short cuts (eg wizard, auto-report)
understand the production of simple tabular reports
b set page orientation understand how to set page orientation
c display data in full understand how to display records and field headings
in full and the importance of displaying data in full on
printed output
d display page headers/footers understand how to display headers and footers in
(page number, date) reports (page number, date)

Marking Criteria for Unit 3: Database Manipulation
assessment without making any critical errors as defined below and with no more than four
accuracy errors.
failure to use existing database

missing field(s)
incorrect search results (on available data)
a missing printout
report based on incorrect query

critical error
A data item for Unit 3, Database Manipulation is:
the contents of a field within a record (each cell)

a field heading
a report title
a file name
In Unit 3:
penalised.
assignment.
*Proper nouns must begin with a capital letter.

Detailed Marking Criteria for Unit 3: Database Manipulation
21.
Unit Content Database Manipulation

1 enter data in an existing database and present and print data
a open and use existing database
Centre assessors must refer to the Important Notes for Tutors pages preceding
the assignment.
Failure to use the provided database is penalised as a critical error.
Use of American date format will be penalised as one accuracy error per
data item.
Any unspecified amendments to the data are penalised as one accuracy
error per data item.
Currency may be formatted with any currency symbol.
b create new records
Errors in entering data in new records are penalised as one accuracy error
per data item.
Additional or duplicated records will be penalised as one accuracy error per
data item.
Failure to display each data item in full (eg due to truncated field width) is
penalised as one accuracy error per data item not displayed in full.
Refer also to 3c.
c delete record(s)
Failure to delete all or part of a record is penalised as one accuracy error per
record.
Deleting the wrong record is penalised as one accuracy error for each
incorrect data item (each cell) deleted.
Deleting only the data and leaving blank cells is penalised as one accuracy
error per assignment (zeros displayed in numeric fields will not incur a
second penalty).
Hiding the record is penalised as one accuracy error per assignment.
d amend data
All queries and reports must be carried out on the amended database.
Failure to amend data, an error in the amendment or amending an incorrect
item is penalised as one accuracy error per data item (each cell).
e replace data
Failure to replace data, an error in the replaced data or incorrect
replacement is penalised as one accuracy error per assignment.
f save data (table, query, report) with specified name
Failure to save the table/query/report is penalised as one accuracy error on
each occasion that the table/query/report is not saved.
Failure to use the specified name(s) or an error in a table/query/report name is
Centres using software that does not automatically display filenames (eg table,
query, report name) are advised to encourage candidates to display filenames
by using headers and footers (eg automatic fields). However, if the software
does not display filenames, this objective may be centre assessed.

Use of, or omission of brackets and/or spaces in table, query or report names
are not penalised.
g print data
A missing printout is penalised as a critical error. Failure to fit a table, query
or report onto one page is not penalised, although advisable.
2 create simple queries/searches on one or two criteria and sort data

a select data on one criterion
Incorrect search results are penalised as a critical error. Incorrect results
due to an earlier accuracy error do not incur a second penalty.
Tutors must note the accuracy error(s) on the query print.
b select data on two criteria
Incorrect search results are penalised as a critical error.
Incorrect results due to an earlier accuracy error do not incur a second penalty.
Tutors must note the accuracy error(s) on the query print.
c sort data
Failure to sort data as instructed is penalised as one accuracy error per
instruction.
An incorrect sort that results in the integrity of the corresponding data not
being maintained is penalised as a critical error (as the data becomes
unusable).
Where there is no instruction to sort data, records may be presented in any
order.
Incorrect sort results from an earlier accuracy error do not incur a second
penalty. Tutors must note the accuracy error(s) on the print.
d present selected fields
Field headings must be printed on every table, query and report print. Fields
may be printed in any order. The use and/or printing of ID fields is not penalised.
A missing field is penalised as a critical error.
Additional fields are penalised as one accuracy error per print for any
number of additional fields on that print.
Failure to present field headings is penalised as one accuracy error for each
field heading not printed or not displayed in full.
3 produce appropriate pre-defined reports from databases using short cuts

a produce simple database report(s)
Where the instruction is to produce a report, a table/query print is not
acceptable.
Failure to produce a database report is penalised as one accuracy error;
however a missing printout is penalised as a critical error under 1g.
A report based on an incorrect query is penalised as a critical error
b set page orientation
Failure to set the page orientation as instructed is penalised as one accuracy

c display data in full
Failure to display each data item in full (eg due to truncated field width) is
penalised as one accuracy error per data item per assignment. However,
failure to display the same data item in one field for more than one record is
penalised as one repeated accuracy error per assignment.
This applies to all printouts including the first print of the table.
If a data item was originally truncated on a table print, and is displayed in full on
subsequent query or report prints, this is not accepted as a corrected error
because the original database does not update.
If a data item is not fully displayed on subsequent prints, this will not incur a
second penalty even if truncated in a different way.
d display page headers/footers (page number, date)
of items missing.
Errors in the filename are penalised under 1f.

Unit 3: Database Manipulation
A data item is:
the contents of a field within a record (each cell)

a field heading
a report title
a file name
1a open and use existing database
1b create new records
1c delete record(s) *
1d amend data
1e replace data
save data (table, query, report) with
1f
specified name
1g print data
2a select data on one criterion
2b select data on two criteria
2c sort data *

2d present selected fields * additional
missing
field(s)
3a produce simple database report(s)
3b set page orientation
3c display data in full
display page headers/footers (page
3d
number, date)

UNIT 4: e-PUBLICATION CREATION
Unit Description:
This unit is designed to accredit basic competencies in using desktop publishing concepts to
produce and print a simple publication including imported text and image files in a standard layout.
of basic desktop publishing concepts and the use of page layout tools.
Learning Outcomes:
identify and use appropriate software correctly in accordance with laws and guidelines
use basic file handling techniques for the software
set up a standard page layout and text properties
use basic tools and techniques appropriately
import and place text and image files
manipulate text and images to balance page
manage publications and print composite publication.
beneficial to have completed Unit 1: File Management and e-Document Production
Entry Restrictions:
Assessment:
and realistic way.
Assessment tasks
Evidence

Unit Content e-Publication Creation

1 set up a standard page layout and text properties
understand what laws and guidelines affect day-today

use of IT for example data protection, equal
opportunities, disability, health and safety, copyright
and guidelines set by the organisation
understand why the IT system and software used was
appropriate for the task (eg desktop publishing/page
layout software)
identify appropriate software for the task and correct
procedures for using chosen software
appreciate the differences between desktop publishing
software and word processors (eg text flow, image
control, purpose)
know the correct terms for the types of hardware being
used (eg mouse, printer, monitor)
understand the correct terms for the basic tools and
techniques in the software being used (eg drag and
drop, text flow, resize, leading, kerning, layout guides)
a set page size/orientation understand how to set page size and margins
b set margins
understand the use and control of text frames or
c create text areas/text frames
equivalent
d set column widths/space understand how to set column widths/space between
between columns columns
distinguish between serif and sans serif typefaces and
e use serif/sans serif fonts
understand how to select them
f use different font sizes understand how to set and amend text sizes
2 use basic techniques to combine information
understand how to use basic techniques to combine

a import text file(s) information (eg text, images, simple drawn shapes)
b import image(s) understand the basic graphic capabilities of desktop
publishing software
understand how to position images in specified places,
c place images
maintaining original proportions
d place text understand how to flow text as specified
e use line/border features to know how to draw and use lines, borders and simple
draw simple lines/shapes graphic shapes

3 manipulate text and images to balance page
a apply alignment and understand the use of left and centre alignment and of
justification full justification, and first line indent
know how to cut, copy and paste, insert and delete,
b enter and amend text
find and replace text
c resize text understand how to resize text
understand how to use spell check to check the
d use spell check
accuracy of simple text
know how to cut and manipulate images (move, crop,
e manipulate image(s)
flip, and resize) maintaining the original proportions
4 manage and print publications
appreciate who and what the information is for and

where it will be used (eg on screen or hard copy as a
a save publication(s)
proof or a final draft) and when it is needed
know how to save documents in an appropriate format
understand how to print composite publications from
print and close document(s) in the chosen software using default print settings
b
appropriate format understand how to close a publication using the
correct procedures
Marking Criteria for e-Publication Creation
specified image is missing

specified text file is missing, incomplete or text is amended
a missing printout

critical error
A data item for Unit 4, e-Publication Creation is:
a word
In Unit 4:
Consistent, appropriate* use of upper, sentence or title case on a print is not penalised.
assignment.
*Proper nouns, headings/sub-headings and the start of a sentence must begin with a capital
letter.
Only one space is acceptable after items of punctuation

Detailed Marking Criteria for Unit 4: e-Publication Creation
Centre assessors must also refer to the General Marking Criteria which applies to all units on
page 21.
1 set up a standard page layout and text properties

a set page size/orientation
Failure to set the page orientation as instructed is penalised as one accuracy
b set margins
Failure to set the margins as instructed (to within the allowed tolerance) is
The following tolerances are allowed for margins on each print:
Top margin 8mm tolerance.
Bottom margin 4mm tolerance.
Left and right margins a total 6mm tolerance.
c create text areas/text frames
Any facility of the chosen software that results in the flow of text is acceptable.
Centres should be aware that in some software, the text frame properties should
be set to zero to avoid additional spacing when the margins are measured on
the print
Additional margin settings for text frames resulting in margin spaces being
outside of the allowed tolerance will be penalised as one accuracy error per
assignment.
d set column widths/space between columns
Failure to set the column width and/or spacing as instructed is penalised as
one accuracy error per assignment. A 10% tolerance is permitted on the
measurement of spacing between columns.
e use serif/sans serif fonts
Where the instruction is to use a serif or sans serif font, any font type from the
serif or sans serif font family may be used. Centres should be aware that serif
and sans serif are not font types (names) therefore they will not appear on the
list of available fonts.
Failure to use a serif/sans serif font as instructed is penalised as one
An inconsistent font for the same style is penalised as one accuracy error
per assignment (eg use of two different serif fonts for the body text).
Use of illegible fonts (eg Wingdings) is penalised as a critical error.
Unspecified formatting of the font style is not penalised unless otherwise
instructed.
f use different font sizes
3 clearly different font sizes must be used (large for heading, medium for
subheadings and smaller for body text). All text must be clearly readable.
Failure to use 3 clearly different and legible font sizes for each style as
instructed is penalised as one accuracy error per assignment.

2 use basic techniques to combine information
a import text file(s)
Failure to import all the text in the specified text file is penalised as a critical
error.
Any unspecified amendment to the actual text in the text file is penalised as
a critical error.
Unspecified amendments to the spacing in the text file are penalised as one
b import image(s)
Failure to import the specified image or printing with the image missing is
Refer also to 2c.
c place images
Each image placed in the incorrect position will be penalised as one
accuracy error for each instruction.
Any unspecified amendment to the image eg if the image is visibly distorted,
truncated, cropped or flipped will incur one accuracy error per assignment.
If the image(s) touch or overlap any other text, drawing feature or margin
space this is penalised as one accuracy error per assignment.
There is no penalty if images are resized to fit within the column space.
Distorted images, regardless of how many, are penalised as one accuracy error
ONLY per assignment.
d place text
Failure to place text in the correct position is penalised as one accuracy error
for each instruction.
Hyphenation is not penalised.
There is no penalty if text is resized in order to achieve balanced columns,
however no text must be deleted or lost (eg at the end of the text file.)
Refer also to 2a.
With the exception of 2005-2006 Set A and Set B, text wraps on either side of
the image is penalised as one accuracy error per assignment.
e use line/border features to draw simple lines/shapes
Failure to use a line or border feature as instructed is penalised as one
accuracy error for each omitted or incorrect feature
A line/border feature that touches or overlaps text is penalised as one
accuracy error per assignment
A feature that extends into the margin/column space (or vice versa), if
contrary to the instruction, is penalised as one accuracy error per
assignment.
Additional line/border features are not penalised.
3 manipulate text and images to balance page
The tolerance for balancing columns is: the text in the final column may be two
lines shorter than the previous column.
a apply alignment and justification
In fully justified text, spaces that appear as the result of unrequested hard
returns in the text are penalised as one accuracy error on every occasion.
instruction.
Incorrect alignment or alignment of more or less text than instructed is

penalised as one accuracy error per instruction.
Failure to apply first line indents is penalised as one accuracy error ONLY
per assignment.
Note: Check that the correct number of idents for a particular assignment has
been applied.
b enter and amend text
Failure to enter or amend text is penalised as one accuracy error per word.
An error in text entered or amended is penalised as one accuracy error per
word.
Failure to fit the heading text as instructed is penalised as one accuracy
A hyphenated or split heading is penalised as one accuracy error per
assignment.
Subheadings may wrap onto two lines.
c resize text
Failure to resize text or incorrect resizing of text is penalised as one
Failure to use or maintain consistent size for each text style is penalised as
d use spell check
A English (UK) spell checker must be used and grammar must not be changed
(for example eg must not be changed to eg)
Failure to correct any or all spelling errors is penalised as one accuracy error
per assignment.
Unspecified amendments to the text, including grammar, are penalised as a
critical error under 2a.
e manipulate image(s)
Failure to manipulate the image as instructed (eg move, crop, flip, resize) is
penalised as one accuracy error per instruction.
Distorted images, regardless of how many, are penalised as one accuracy
error per assignment. If an image was distorted on the first print and is still
distorted on the second print, this does not incur a second penalty.
Refer also to 2c.
4 manage and print publications
a save publication(s)
Failure to save a publication is penalised as one accuracy error on each
occasion that the file is not saved.
Failure to use the specified filename(s) or an error in a filename is penalised
This objective is centre assessed, tutors should note any error in saving with the
specified filename on the print. However, if the software used is capable of
displaying automatic filenames on the print, this is encouraged.
b print and close document(s) in appropriate format

Unit 4: e-Publication Creation Marking Reference Grid
A data item is:
a word
1a set page size/orientation
1b set margins
1c create text areas/text frames
set column widths/space
1d
between columns
1e use serif/sans serif fonts
1f use different font sizes
2a import text file(s)
2b import image(s)
2c place images *
2d place text *
use line/border features to draw
2e
simple lines/shapes *
apply alignment and justification
3a
*
3b enter and amend text *
3c resize text *
3d use spell check *
3e manipulate image(s) *
4a save publication(s)
print and close document(s) in
4b
appropriate format

UNIT 5: CREATE AN e-PRESENTATION
Unit Description:
This unit is designed to accredit basic competencies in using presentation software to enter, edit
and present visual information using basic formatting tools, including importing an image.
of the use and manipulation of presentation software and the need for consistency in formatting
and presentation concepts.
Learning Outcomes:
identify and use presentation software correctly

set up a consistent slide layout
select fonts and enter text
import and insert images correctly
use the drawing tools
format slides and presentation
re-order slides and produce printed handouts
manage and print presentation files.
Entry Restrictions:

Assessment:
and realistic way.

Assessment tasks
Evidence
Unit Content Create an e-Presentation

1 set up a presentation accurately
a use appropriate application software identify appropriate software to create a
to create presentation presentation
understand correct procedures for using chosen
software
be aware of presentation graphics conventions
and the relevance of house style (eg words per
frame)
appreciate the use of opening presentation
software
b create text areas/text frames understand the importance of consistency within
a slide show including the importance of the
slide master or master slide
c apply background consistently understand the use of backgrounds
understand who the information is for; when it is
needed and how it will be used (eg on screen or
hard copy)
2 input and format data in presentation software

a create new slide(s) understand slide creation
b change the order of the slide(s) understand the need to change the running
order of the presentation
c insert text appreciate the need for accuracy when inputting
data and the importance of checking output
against expectations
d use spell check appreciate the need to use spellchecking
facilities to check the accuracy of the text
e use specified font sizes understand how to set and amend font sizes
f use bullets understand the use of 1st level and 2nd level
text
understand the use of bullet points
g apply alignment understand the use of left and centre alignment
understand the use of line spacing for text in
bullet style
h apply enhancement understand how to apply emphasis (bold, italic,
underline)
i delete text understand the use of common editing tools
(text selection, cut, copy & paste, delete &

backspace) and appreciate their various
advantages/disadvantages
j replace specified text appreciate the advantages of a search &
replace tool over manual editing of multiple
items
k promote/demote text understand the use of 1st level and 2nd level
text, and the concept of promotion and demotion
3 import/insert images and graphics correctly

a insert graphic understand how to insert graphics into a
presentation
b insert lines/boxes understand the difference between inserting
graphic images and insert graphic tools (lines,
boxes, shapes, arrows)
shade or fill the drawn graphics understand the use of fill and colour when
c
drawing objects, to enhance the presentation
4 save and print the presentation

a save the presentation understand the document management
b save the presentation with new techniques for the chosen software (file menu,
filename open, save, save as, close)
c close presentation
understand the correct procedures for closing
down the software
d set the page orientation understand how to print a document from the
e set the headers and footers chosen software using default print settings
understand how to change the default print
settings
understand how to set headers and footers to
include automatic fields (filename, date and
time, page number)
f print the presentation as slides understand how to print from the chosen
software using default print settings
understand the need and how to print the
presentation as individual slides
g print the presentation as handouts understand how to produce audience notes and
thumbnail printouts
h print the presentation as an outline understand the need to print the presentation in
view outline view to check text content

Marking Criteria for Unit 5: Create an e-Presentation

specified image is missing on any slide
a missing slide on any print
a missing printout

critical error
A data item for Unit 5: Create an e-Presentation is:
a title
a bulleted point
header and footer
In Unit 5:
Consistent, appropriate* use of upper, sentence or title case on a print is not penalised.
Inconsistent or inappropriate* use of case across the presentation is penalised as one
*Proper nouns and the start of a sentence/bulleted point must begin with a capital letter.
Either one or two spaces are acceptable after items of punctuation; the spacing after
punctuation need not be consistent.

Detailed Marking Criteria for Unit 5: Create an e-Presentation
21.
1 set up a presentation accurately

a use appropriate application software to create presentation
Failure to use appropriate presentation software is penalised as one
accuracy error per assignment. However, lack of evidence of achievement
of any other assessment objective will incur an error for each assessment
objective not evidenced.
b create text areas/text frames
Note that if the software has preset placeholders, new text areas/frames do not
need to be created as existing placeholders may be modified
Failure to create text areas/text frames as instructed is penalised as one
Failure to display items consistently across slides is penalised as one
Note that for slide consistency, candidates should be familiar with a master
slide.
Inconsistent slide layout If a title slide has been used for slide 1, this should
be penalised as 1 accuracy error ONLY per assignment, regardless of the
number of resultant errors on that slide (eg missing bullet character, bullet point
centred, and incorrect font size).
c apply background consistently
Failure to apply background as instructed is penalised as one accuracy error
per assignment.
2 input and format data in presentation software
a create new slide(s)
A missing slide is penalised as a critical error.
Incorrect slide order is penalised as one accuracy error per assignment.
Failure to create a new slide(eg modifying an existing slide) is penalised as
b change the order of the slide(s)
Failure to change the order of slides as instructed is penalised as one
c insert text
Failure to insert text as instructed is penalised as one accuracy error per
data item.
Failure to apply the correct text style is penalised as one accuracy error per
assignment.
d use spell check
A English (UK) spell checker must be used and grammar must not be changed.
Failure to correct any or all spelling errors is penalised as one accuracy error
per assignment.
e use specified font sizes
3 clearly different font sizes must be used. All text must be clearly readable.
Failure to use 3 clearly different and legible font sizes as instructed is

f use bullets
Failure to use a bullet character where instructed is penalised as one
accuracy error per assignment. Any style of bullet character may be used.
g apply alignment
assignment.
Incorrect alignment or alignment of more or less text than instructed is
h apply enhancement
Failure to apply enhancement to text (eg bold, italic) as instructed is
Incorrect enhancement or enhancing more or less text than instructed is
i delete text
Failure to delete any or all of the specified text is penalised as one accuracy
Deleting more or less than the specified text or deleting the wrong text is
penalised as one accuracy error per incorrect data item deleted. However, if
more than the specified text is deleted, resulting in lack of evidence for any
other assessment objectives, candidates will also be penalised for each
objective for which there is no evidence.
Errors in presentation of text levels or layout as a result of the deletion are
j replace specified text
Failure to replace any or all instances of the specified word is penalised as
An error in the replaced word is penalised as one accuracy error per
assignment.
k promote/demote text
Failure to promote/demote the specified text as instructed is penalised as
3 import/insert images and graphics correctly
a insert graphic
The image may be resized.
Failure to display the image on the specified slide(s) as instructed is
Distorting the image is penalised as one accuracy error per assignment.
Inconsistent positioning or size of the image between slides is penalised as
An image that overlaps or touches any other items is penalised as one
Do not penalise if the image is not positioned exactly at the very corner of the
slide.
b insert lines/boxes
Failure to insert lines or boxes as instructed is penalised as one accuracy

c shade or fill the drawn graphics
Failure to fill the drawn graphic as instructed is penalised as one accuracy
Shading that is not visible on the print is penalised as one accuracy error per
assignment.
4 save and print the presentation
a save the presentation
Failure to save the presentation is penalised as one accuracy error on each
occasion that the presentation is not saved.
b save the presentation with new filename
c close presentation
Failure to close the presentation is penalised as one accuracy error per
assignment.
d set the page orientation
Failure to set the page (slide) orientation as instructed is penalised as one
e set the headers and footers
of items missing.
Errors in the filename are penalised under 4b.
Incorrect slide numbering is penalised as one accuracy error per
assignment.
Where the instruction is to insert an automatic date but the candidate inserts the
date and time, do not penalise unless there is an instruction to display the
automatic date ONLY.
f print the presentation as slides
Any missing printout is penalised as a critical error.
Failure to print the presentation in the specified layout is penalised as one
g print the presentation as handouts
Failure to print the presentation in the specified layout is penalised as one
h print the presentation as an outline view
Failure to print the presentation in the specified layout (eg handouts instead
of outline view) is penalised as one accuracy error per assignment.

Unit 5: Create an e-Presentation Marking Reference Grid
A data item is
a title
a bulleted point
header and footer
use appropriate application *
1a
software to create presentation
1b create text areas/text frames
1c apply background consistently
2a create new slide(s)
2b change the order of the slide(s)
2c insert text
2d use spell check
2e use specified font sizes
2f use bullets
2g apply alignment
2h apply enhancement
2i delete text *
2j replace specified text
2k promote/demote text
3a insert graphic *
3b insert lines/boxes
3c shade or fill the drawn graphics
4a save the presentation
save the presentation with new
4b
filename
4c close presentation
4d set the page orientation
4e set the headers and footers
4f print the presentation as slides *
4g print presentation as handouts *
print presentation as outline
4h
view *

UNIT 6: e-IMAGE CREATION
Unit Description:
This unit is designed to accredit basic competencies in using computer art software to produce and
print simple drawings, artwork and images. They will insert manipulate and edit simple artwork and
images and combine containing information. Candidates will use simple checking techniques to
check the accuracy of their work. Candidates will develop familiarity with the software to be used,
along with a sound understanding of the concepts of image and text manipulation and formatting.
A colour printer and digital camera will be required.
Learning Outcomes:
identify and use appropriate software correctly in accordance with laws and guidelines
use basic file handling techniques for the software
download digital pictures from a digital camera
import, crop and resize images
enter, amend and resize text
manipulate and format page items
manage and print artwork.
Entry Restrictions:
Assessment:
and realistic way.

Assessment tasks
Evidence
Unit Content e-Image Creation

1 produce artwork and images
understand what laws and guidelines affect day-today

use of IT, for example data protection, equal
opportunities, disability, health and safety, copyright
and guidelines set by the organisation
identify appropriate software for the task (eg
bitmapped or vector-based software)
software
appreciate the differences between bitmap and vector-
based graphics and their uses and limitations (eg edit
modes, scalability)
know the correct terms for the types of hardware being
used (eg mouse, printer, monitor)
a download digital picture from a understand how to download digital pictures from a
camera camera
understand the document management techniques for
the chosen software (file menu, open, save, save as,
close)
know the correct terms for the basic tools and
techniques in the software being used (eg flip, rotate,
crop, resize)
b set canvas/artwork understand how to set canvas/artwork size
size/orientation
c import image(s) into artwork recognise common file formats (eg .jpg, .gif, .psd,
.bmp, .tiff, .pct) and understand how to import/paste an
existing image file into artwork
d position/move image in understand how to position/move image in artwork
artwork
e crop image understand the chosen softwares basic image
manipulation facilities (crop, resize)
f resize image(s) understand how to check and set size, alignment and
orientation of images
g create graphic shape(s) understand how to create simple geometric and
freehand shapes using the chosen software (eg
squares, circles, rectangles, ellipses, triangles, straight
and curved lines, freehand lines)

2 insert, amend and resize text
a insert/resize text to fit understand how to use basic techniques to combine
information (eg text, images, simple drawn shapes)
appreciate the difference between scalable and non-
scalable text (bitmap/vector)
b amend text understand the chosen softwares text editing and
manipulation facilities (create, amend, resize)
3 manipulate and format drawing items

a use specified colours understand how to apply colour to text and graphics
using the chosen software (eg fill, object properties
etc)
b rotate item understand how to isolate and manipulate text and
graphic items eg align, rotate (180, 90 clockwise, 90
anti-clockwise),
c flip item understand how to flip horizontal/vertical
d copy item understand how to copy and paste items
e crop/trim item understand how to trim/crop items
f resize item understand how to resize items
g delete item understand how to cut/delete/erase items
4 manage and print artwork

a create new artwork appreciate who and what the information is for and
where it will be used (eg on screen or hard copy as a
proof or a final draft) and when it is needed
b set artwork resolution understand how to specify the size of artwork (in
metric measurements) and appreciate the
relationships between screen size, print size and
resolution
c save and close artwork and know how to save artwork in appropriate format
digital image
understand how to close artwork using the correct
procedures
d print in black and white and understand how to print from the chosen software
colour using default print settings

Marking Criteria for e-Image Creation
accuracy errors.

a missing block of text
prints(s) not in colour as specified
a missing printout

critical error
A data item for Unit 6, e-Image Creation is:
a block of text
an image
In Unit 6:
penalised.
assignment. *Proper nouns must begin with a capital letter

Detailed Marking Criteria for Unit 6: e-Image Creation
Centre assessors must also refer to the General Marking Criteria which applies to all units on
page 21.
1 produce artwork and images

a download digital picture from a camera
This objective requires candidates to download a digital picture from a camera.
Candidates are not required to have taken the picture themselves using a digital
camera. Tutors may provide candidates with suitable pictures (eg tutors may
provide a folder containing the pictures, or pictures on a digital memory card).
However, digital pictures must not be downloaded from the Internet as this does
not fulfil the objective. If appropriate to the assignment instructions, tutors may
convert pictures to greyscale or colour in advance of the assessment.
Failure to download a digital picture from a camera, but printing of another
suitable picture in the colour specified is penalised as one accuracy error.
Failure to print this picture in colour/black and white as instructed is penalised
as one accuracy error (refer also to 4d).
Failure to print any suitable picture is penalised as a critical error.
b set canvas/artwork size/orientation
There is a tolerance of 6mm both horizontally and vertically on the printed size
of the artwork.
Failure to set the artwork size to within the stated tolerance is penalised as
one accuracy error.
c import image(s) into artwork
Distorted image(s) are penalised as one accuracy error per assignment.
d position/move image in artwork
Failure to position the image(s) as instructed is penalised as one accuracy
error.
An image that overlaps or touches any items (except the background) is
e crop image
Failure to crop unwanted content as instructed is penalised as one accuracy
f resize image(s)
Failure to resize the image as instructed is penalised as one accuracy error
per assignment.
A distorted or incorrectly resized image is penalised as one accuracy error
per assignment.
Unspecified resizing of an image is not penalised.

g create graphic shape(s)
The shape must be created as specified in the position specified, relative to
other items as shown in the Layout Sketch in the assignment. Any attributes
such as line width which are not specifically mentioned in the assignment are
not assessed.
Failure to create a shape is penalised as one accuracy error for each missing
shape.
Any incorrect or visibly distorted shape is penalised as one accuracy error
per assignment.
Any shape in the incorrect position is penalised as one accuracy error per
assignment.
Creating any additional graphic shapes is penalised as one accuracy error for
each additional shape.
A graphic shape that touches or overlaps any other item is penalised as on
2 insert, amend and resize text
a insert/resize text to fit
A block of text refers to a phrase or line of text on the same text layer.
Errors in entering text are penalised as one accuracy error per data item
(block of text).
A missing block of text is penalised as a critical error.
Unreadable text is penalised as missing text therefore a critical error.
A visible border around a text frame (block of text) is penalised as one
Where the text of the GIF image has a white background, penalise as one
accuracy error ONLY per assignment.
b amend text
Failure to amend text as instructed or an incorrect amendment is penalised
3 manipulate and format drawing items
a use specified colours
Use of incorrect colours is penalised as one accuracy error for each incorrect
colour.
b rotate item
The item should be rotated by the specified amount exactly, candidates are
expected to use tools within the software which achieve this.
Failure to rotate an item as instructed is penalised as one accuracy error per
assignment.
Manual rotation (eg by dragging) resulting in an inaccurate rotation is
Any unrequested amendment (eg flipping) is penalised as one accuracy error
per assignment.
c flip item
Failure to flip an item as instructed is penalised as one accuracy error per
assignment.
Any unrequested amendment is penalised as one accuracy error per
assignment.
d copy item
The copied item(s) must appear identical to the original.
Failure to copy an item as instructed is penalised as one accuracy error per
assignment.

e crop/trim item
Failure to crop or trim an item as instructed is penalised as one accuracy
f resize item
Failure to resize an item as instructed is penalised as one accuracy error per
assignment.
g delete item
Failure to delete an item as instructed is penalised as one accuracy error per
assignment.
Deleting more or less than instructed is penalised as one accuracy per
assignment.
4 manage and print artwork
a create new artwork
Failure to create new artwork as instructed (to within the allowed tolerance
as stated in 1b) is penalised as one accuracy error per assignment.
Additional items on the artwork suggesting use of existing artwork or failure
to carry out instructions will be penalised as one accuracy error for each
additional item.
b set artwork resolution
Note that the approximate original image proportions should be maintained
when the image resolution is changed.
Failure to set the artwork resolution as instructed is penalised as one
When in doubt, do NOT penalise if the change of resolution is not obvious on
the printout of the amended image.
c save and close artwork and digital image
Failure to save the artwork is penalised as one accuracy error on each
occasion that the artwork is not saved.
as one accuracy error per assignment. This objective is centre assessed,
tutors should note any error(s) on the print.
d print in black and white and colour
Prints not in colour where specified are penalised as a critical error.
Any items missing on the printout are penalised under the objective.

Unit 6: e-Image Creation
A data item is:
a block of text
an image
1a download digital picture from a
camera *
1b set canvas/artwork
size/orientation
1c import image(s) into artwork *
1d position/move image in artwork
1e crop image
1f resize image(s)
1g create graphic shape(s) *
2a insert/resize text to fit *
2b amend text
3a use specified colours
3b rotate item
3c flip item
3d copy item
3e crop/trim item
3f resize item
3g delete item
4a create new artwork
4b set artwork resolution
4c save and close artwork and
digital image
print in black and white and
4d
colour

UNIT 7: WEB PAGE CREATION
Unit Description:
This unit is designed to accredit basic competencies in using software to create, format and link
simple web pages. Candidates will develop familiarity with the software to be used, along with a
sound understanding of basic HTML concepts, web page navigation, browsing and formatting.
Learning Outcomes:
identify and use appropriate software correctly

import, format and place text and image files
insert relative, external and e-mail hyperlinks
manage and print web pages.
Entry Restrictions:
Assessment:
and realistic way.
Assessment tasks
Evidence

Unit Content Web Page Creation

1 identify and use appropriate software correctly
a create new document understand the basic techniques to combine information
identify appropriate software for the task to create a simple
website (eg HTML editor/text editor & browser software)
appreciate the differences between WYSIWYG HTML
editing software and text editors (eg automation, interface,
speed) and the disadvantages of exporting DTP and word
processing files as HTML
understand correct procedures for using the chosen
software
know who and what the information is for, where it will be
used (eg on screen or hard copy) and when it is needed
appreciate what features are used to help the user
navigate round a website
appreciate what laws and guidelines affect day-to-day use
of IT, such as about data protection, equal opportunities,
disability, health and safety, copyright and guidelines set by
organisations and how these relate to websites
understand the use of single page websites, such as those
with text, a photo and a background
b use basic file handling understand the use of folders for images and text
techniques for the chosen
understand the document management techniques for the
software
chosen software (file menu, open, save, save as, close)
c save and close web pages
2 import, format and place text, graphics and image files
a enter/edit/replace specified appreciate the need for accuracy when inputting data and
text the importance of checking output against expectations
b insert text file
appreciate the need to use spellchecking facilities to check
the accuracy of the text
c check text to make sure of
understand the need to ensure correct text is displayed on
accuracy, consistency and
website and the need to check grammar
layout
understand the use of word count to ensure all words
needed on the website are displayed
understand the need to check that the file format is suitable
understand how to import/insert images into a web page
using the chosen software
d insert image(s)
understand the difference between inserting graphic
images and insert graphic tools (lines, boxes, shapes,
arrows)
understand the need to place images correctly on a
website
understand the use of image, chart and diagram size and
e align image(s)
orientation
understand the alignment of page items to the left, right
and centre

understand the use of insert, delete, cut, copy, paste, drag
use basic editing and and drop appreciate the need to refresh or reload web
f
formatting techniques pages after editing appreciate the advantages of a search
& replace tool over manual editing of multiple items
understand the use of fonts (typeface) and size and the
g use different font styles need to emphasize text understand the use of bold and
italic when applied to text
appreciate the different features used on websites, such as
h change background colour backgrounds, content, sound, frames, action buttons, links
and hotspots
understand the use of defined areas on a website to control
i control text flow
text flow eg tables, image alignment, text alignment
3 insert relative, external and e-mail hyperlinks
understand the correct use and format of basic hypertext

a link pages and test links
links
understand the correct use of external hyperlinks to other
b insert and test external link
websites or documents
understand the use of http:// and mailto: when creating an
c insert and test e-mail link
e-mail link
appreciate the need to test that hyperlinks function
correctly
appreciate the effects of editing HTML code on the browser
display
4 manage and print web pages
understand the different formats to print web pages and the

a print web pages effects on printing eg from a text editing software package
and from an Internet browser
understand the need to print HTML code to check code
b print HTML source code
and links

Detailed Marking Criteria for Web Page Creation
accuracy errors.

specified text file is missing
missing or inoperative link
a missing printout

critical error
A data item for Unit 7, Web Page Creation is:
a block of text
In Unit 7:
penalised.
assignment.
*Proper nouns and the start of a sentence must begin with a capital letter.
Check carefully for the following common errors:
mailto: has been used for the e-mail link

http:// has been used for the link to the URL
Text is fully displayed on the Web page printout. Missing text is penalised as one accuracy
error per data item not fully displayed on the browser print, provided all the text is fully
displayed on the HTML printout.
Note: a data item for this unit is a block of text.
Use of, or omission of brackets and/or spaces in folder names or filenames are not penalised.

Detailed Marking Criteria for Unit 7: Web Page Creation
21.
1 identify and use appropriate software correctly

a create new document
It is acceptable to use any software capable of generating HTML-based web
pages, including WYSIWYG editors, word processors and/or plain text editors. A
browser must be used to display the browser pages. It is not sufficient to rely on
the Preview Mode (or equivalent of the editing software). When using word
processing software, candidates should be made aware of the limitations of the
software for more complex tasks.
Failure to create a new blank document as instructed is penalised as one
b use basic file handling techniques for the chosen software
All web pages and related images must be provided by the centre assessor in
one folder and saved by the candidate(s) in one folder. The folder must be
renamed with the candidates name as instructed in the assignment.
Any evidence not displayed on the web page as a result of incorrect file
handling will be penalised under the objective (eg a missing image will be
penalised as a critical error).
Failure to rename the folder as instructed is penalised as one accuracy error
per assignment.
Note that use of brackets in the folder name is not penalised.
Web pages must be printed from the browser and should display the URL path
including the candidates folder name. Failure to print as instructed is penalised
under the objective.
c save and close web pages
Failure to save a web page is penalised as one accuracy error on each
occasion that the web page is not saved.
Failure to use the specified web page name or an error in a filename is
penalised as one accuracy error per assignment; however, an incorrect
filename in a link resulting in a failed link will be penalised as a critical error
for each failed link.
2 import, format and place text, graphics and image files

a enter/edit/replace specified text
Failure to enter text as instructed or an error in the keyed in text is penalised
as one accuracy error per data item.
Failure to edit or replace text as instructed is penalised as one accuracy
error per instruction.
b insert text file
Failure to insert any or all of the specified text is penalised as a critical
error.
Unspecified amendments to the text in the text file are penalised as a
critical error.
Unspecified amendments to the spacing in the text file are penalised
under 2i.

c check text to make sure of accuracy, consistency and layout
Inconsistent or incorrect layout is penalised as one accuracy error per
assignment.
An error in keyed in text is penalised under 2a.
Unspecified amendments to the format and/or layout are penalised as one
d insert image(s)
Failure to import the specified image(s) or printing with any image missing is
Distorted image(s) are penalised as one accuracy error per assignment.
Failure to place or align the image as instructed is penalised as one
There is no penalty for resizing the image, however, this should not be
necessary.
e align image(s)
Failure to align an image as instructed is penalised as an accuracy error
once per assignment.
f use basic editing and formatting techniques
Failure to use editing and formatting techniques as instructed are penalised
g use different font styles
Failure to display font styles as instructed is penalised as one accuracy error
per assignment.
h change background colour
This objective is assessed from the HTML source code. Background colour
may be formatted using hexadecimal code (eg #6A6AFF) or colour (eg red).
Candidates are not expected to understand hexadecimal code.
Failure to change the background colour as instructed is penalised one
i control text flow
Candidates must ensure that the text flows without unnecessary breaks, and
with appropriate linespaces between paragraphs (including the heading and
subheading).
Inserting additional line spaces (eg <BR> or <P> tags) within or between
paragraphs or deleting existing linespaces is penalised as one accuracy
3 insert relative, external and e-mail hyperlinks

a link pages and test links
* Links are accepted with or without quotation marks. Links must be formed
and closed correctly. Note that links should work on any software, it is not
acceptable for tutors to note on the print that links were tested and worked on
the centres software.
Links may be either absolute (eg href="A:\welcome.htm") or relative (eg
href="welcome.htm"). Candidates should be aware that absolute links would fail
when viewed remotely.
Any incorrect link is penalised as a critical error.
Linking the wrong block of text is penalised as a critical error.
Linking more or less than the specified text is penalised as one accuracy
error per link.
Including non-printing items within link text (eg white space or <BR> tags) is not
penalised.

b insert and test external link
Any external link must begin with http://www.
A link that will fail to load the correct web page is penalised as a critical
error.
Linking more or less than the specified text is penalised as one accuracy
error per link.
See also * in 3a.
c insert and test e-mail link
An email link must begin with mailto:
There must be no space after the colon and mailto: must be in lower case.
A link to an e-mail address that would not generate the correctly addressed
e-mail message is penalised as a critical error.
Linking more or less than the specified text is penalised as an accuracy error
per link.
See also * in 3a.
4 manage and print web pages
a print web pages
Web pages must be printed from the browser not from the editor software.
Tutors are advised to set the browser settings to display the URL path on the
printout eg file://A:\unit7\fayaz patel\welcome.htm
Failure to print a web page from the browser is penalised as one accuracy
b print HTML source code
All links are assessed on the HTML source code printouts. The source code
can be printed from either the browser or the editor. Additional superfluous
code which may have been inserted by the software is not penalised. Tutors are
encouraged to circle/highlight the links and the background colour on the html
source code prints.

Unit 7: Web Page Creation Marking Reference Grid
A data item is
a block of text
1a create new document
use basic file handling
1b techniques for the chosen
software *
1c save and close web pages
2a enter/edit/replace specified text
2b insert text file
check text to make sure of
2c accuracy, consistency and
layout
2d insert image(s) *
2e align image(s)
use basic editing and
2f
formatting techniques
2g use different font styles
2h change background colour
2i control text flow
3a link pages and test links *
3b insert and test external link *
3c insert and test e-mail link *
4a print web pages *
4b print HTML source code

UNIT 8: ONLINE COMMUNICATION
Unit Description:
This unit is designed to accredit basic competencies in using email and browser software to
receive and transmit messages and attachments electronically and to use the Internet for research.
Candidates will develop familiarity with the software to be used and the concepts of network-based
communications, along with a sound understanding of mailbox management and search engines.
Learning Outcomes:
identify and use email and browsing software

navigate the World Wide Web and use search techniques to locate data on the Web
transmit and receive email messages and attachments.
Entry Restrictions:
Assessment:
and realistic way.
Assessment tasks
Evidence
BBC WebWise
BBC WebWise scorecards showing 20 ticks and no crosses are acceptable evidence of claiming
unit 8.

Unit Content Online Communication

1 identify and use email and browsing software
a use appropriate application identify appropriate software for the task (eg web
software browser, email software)
software
appreciate what laws and guidelines affect day-today
b follow the rules of netiquette use of IT, eg copyright, data protection, equal
when communicating with opportunities, disability, health and safety
others appreciate the effect of company policy and relevant
legislation on the selection of appropriate material
understand what viruses are and the problems they
can cause
c use virus checking facilities
appreciate how using anti-virus software can help to
keep risks to a minimum
2 navigate the World Wide Web and use search techniques to locate data on the Web
understand the component parts of an Internet

a access specified web page(s)
address (URL)
understand the basic structure of web sites
b navigate the World Wide Web
using hyperlinks understand web site navigation using browser
software
c use a site-specific (local) identify and distinguish between different types of
search engine search engines
d use a general web search understand how to choose information that is
engine appropriate for what is needed
e locate web page(s) containing appreciate the need to pursue searches beyond the
required data search results page(s)
appreciate the need to select and save material
relevant to the query
understand how to save selected data from a web
f save data from web page
page (eg save image)
understand the difference between saving entire web
page (htm) and selected image (eg gif, jpg)
understand the use of Internet address (URL)
storage facilities eg bookmarks, favourites
g store web address (URL) understand how to use suitable techniques to pass
on information to others eg sending web pages and
web links via email
h print selected web page(s) understand how to print selected web page(s)

3 transmit and receive email messages and attachments
appreciate the implications of using email for

business communication (dating, filing, senders
a access incoming message details)
appreciate what to do about emails from unknown
users
b access attached file understand how to access attachments
understand facilities to attach documents and how to
distinguish between different file formats (htm, gif,
c attach file to email message jpg)
appreciate the difficulty in sending and receiving
emails with attachments
d store email address recall understand facilities for storage and recall of email
e stored email address addresses
understand document management in the chosen
software (file menu, new, save, save as, close) and
the differences from generic document management
store email messages and/or terms (eg mailbox, folders, saving externally)
f
attachment
understand the structure of an email storage system
(mailbox)
appreciate how to find emails
distinguish between different ways of sending email
(reply, reply to all, reply with history, forward,
compose, copy)
g reply to message understand the importance of forwarding an
h forward message attachment
i create and format new appreciate the need to follow rules and guidelines for
message sending and replying to emails
j copy message understand how to format font (typeface), font size,
colour, paragraphs (eg alignment, bullets, numbers,
indents)
understand the importance of accuracy in addressing
appreciate the need to manage email messages
k delete email message
(save, delete, backup)
understand how to print email messages appreciate
print message(s) and the importance of displaying transaction/header
l
attachment details on prints of email messages (to, from, date
sent, subject)

Marking Criteria for Unit 8: Online Communication
a missing or incorrect attachment

an incorrect or missing email address
failure to locate and print web page(s) containing required information
failure to save specified image from web page in specified format
a missing printout

critical error
A data item for Unit 8 Online Communication is:
an email subject heading

a filename
In Unit 8:
Use of any case for email addresses is acceptable as email addresses are not case
sensitive.
penalised.
assignment. *Proper nouns and the start of a sentence must begin with a capital letter.
Evidence for some objectives in this unit is by means of screen print(s). As producing screen
prints is not an assessment objective for this unit, tutors may assist candidates in producing screen
print evidence, no other assistance for demonstrating the assessment objectives of this unit may
be given. Candidates that have completed Unit 1: File management and e-document production
will be familiar with producing screen prints.

Detailed Marking Criteria for Unit 8: Online Communication
Centre assessors must also refer to the General Marking Criteria which applies to all units and is
found on page 21.
1 identify and use email and browsing software

a use appropriate application software
It is acceptable to use any email software, including web-based software,
suitable for vocational use that fulfils all the requirements for this unit. Tutors
must work the assignments in advance of an assessment on the chosen
software before recommending the chosen software to candidates.
Lack of evidence of achievement of any assessment objectives will incur an
error under each assessment objective.
b follow the rules of netiquette when communicating with others
Candidates should be aware of following good working practice when using the
Internet and email.
Copying/sending email messages to inappropriate or additional recipients
(except oneself) is penalised as one accuracy error per assignment.
c use virus checking facilities
Failure to scan email attachment(s) is penalised as one accuracy error per
assignment.
Note that if the virus scanning software used in a centre scans all messages
and attachments before they are received, it is acceptable for tutors to explain
the use and importance of virus scanning and then to inform candidates of the
name of the virus scanning software.
Candidates must note the name of the virus checking software as instructed in
the assignment as evidence for this objective.
2 navigate the World Wide Web and use search techniques to locate data on the web
a access specified web page(s)
Failure to access the specified web page is penalised as one accuracy error
per assignment.
An incorrect web page is penalised under 2e.
b navigate the World Wide Web using hyperlinks
Failure to navigate the world-wide web using hyperlinks is penalised as one
An incorrect web page is penalised under 2e.
c use a site-specific (local) search engine
Candidates must use the site-specific search engine (usually in the Progress
Media web site) to search for the specified information.
Failure to use the site-specific search engine unaided is penalised as one
An incorrect search result is penalised under 2e.
d use a general web search engine
Candidates may use any general search engine to search for the specified
information.
Failure to use a general search engine unaided is penalised as one accuracy
An incorrect search result is penalised under 2e.

e locate web page(s) containing required data
Candidates must pursue search engine results and follow links to find a web
page on the specified topic.
Submitting a search engine listing or a page of links to sites claiming to be
on the specified topic is penalised as a critical error (as there would be no
guarantee the site actually exists).
Failure to locate and print the web page containing the required information
is penalised as a critical error.
Candidates must be encouraged to print only the one page which displays the
correct result and to indicate the result eg by circling / highlighting / underlining
Candidates may be penalised against this objective for both the local and the
general web search.
f save data from web page
The specified data to be saved is usually an image from a web page. Evidence
for this objective is provided by means of a screen print as instructed in the
assignment.
Failure to save the specified data from the web page as instructed is
Saving the whole web page instead of the specified data only is penalised as
Saving the specified data in an incorrect file format is penalised as a critical
error
g store web address (URL)
This objective should be observed by the centre assessor. To save time, tutors
may wish to ask candidates to export and/or print their list of bookmarks. These
printouts do not need to be submitted to OCR.
Failure to store the web pages is penalised as one accuracy error per
assignment. Tutors should note this error on any print.
h print selected web page(s)
Tutors are advised to set the browser settings to display the URL path on the
printout eg http://www.progress-media.co.uk/graph.htm
Any missing print is penalised as a critical error.
Screen prints of search results are not accepted as prints of selected web
pages, a screen print of a web page will be penalised as a missing web page
print, therefore a critical error.
Printing of more than one page for the search results is not penalised, although
this should be discouraged.
3 transmit and receive email messages and attachments

a access incoming message
Evidence for this objective is provided by the printout of the forwarded message,
which must contain the original incoming message in full, including original
header details, and must show evidence of the original, unamended attachment.
b access attached file
Failure to access the attached file is penalised as one accuracy error per
assignment. This objective is centre assessed.
Saving the attached file outside the mailbox structure is assessed under 3f.
c attach file to email message
The printed evidence must clearly show the presence of the attachment. This
evidence can be in any format eg in the header details, as an icon in or under
the body of the message or the attachment showing in full. Refer also to 1a.
A missing or incorrect attachment is penalised as a critical error.

No evidence of the attachment on the print is penalised as a critical error.
Where the correct file has been attached more than once on the forwarded
message, do NOT penalise.
d store email address
Evidence for this objective is provided by means of a print from the address
book as instructed in the assignment. This may be a screen print.
Failure to store the name as instructed or errors in the name are penalised
Failure to store the email address as instructed or an error in the email
address is penalised as a critical error.
Where an e-mail address is truncated on the printout from the address book but
is clearly and fully displayed on the subsequent specified printout of the email,
do NOT penalise.
e recall stored email address
An incorrect, inaccurate or omitted email address is penalised as a critical
error.
Failure to recall the stored address from the address book is penalised as
one accuracy error. Note that some email software does not show evidence
of the address having been recalled; if so, this objective should be observed
by the centre assessor.
f store email messages and/or attachment
This objective may be assessed in different ways; eg the instruction may be to:
a Store the email message and the attachment within the email software in a
folder in the inbox.
b Save the attachment only outside the mailbox structure in the same file
format as the original attachment. Evidence for this will be by means of a
screen print.
Failure to store the email message and the attachment as instructed is
Failure to save only the attachment as instructed outside the mailbox
structure (eg not saving, saving the message and attachment or saving with
an incorrect file name or file format) is penalised as one accuracy error per
assignment.
g reply to message
The reply email message must retain the original subject heading, with the
addition of RE: (or equivalent) to indicate a reply. It is acceptable for the original
message to be either quoted or absent.
The address to which the reply is sent must tally with the address from which
the original tutor email was sent. If an alias is used instead of the address, it
must be consistent with the original sender's alias.
error.
Failure to use the reply facility is penalised as an accuracy error (eg creating
a new message or forwarding a sent message).
Replying to any other message is penalised as a critical error (as the
original recipient would not receive the reply to their message).
Errors in keying data are penalised as one accuracy error per data item.
See also 1b.

h forward message
The forwarded message must clearly display the original header details and all
the original message text without amendment and must retain the original
subject heading, with the addition of FW: (or equivalent) to indicate a forwarded
message. The printed evidence must clearly show all this evidence. Where the
print of the forwarded message does not show all this evidence, additional
prints/screen prints are acceptable, however, tutor witness statements or
annotations on the print will not be accepted as evidence.
error.
A missing or incorrect attachment is penalised as a critical error (note that
no evidence of the attachment is penalised as a missing attachment).
Errors in keying data are penalised as one accuracy error per data item.
Missing header details of the original message due to the software used (eg.
GroupWise, Pegasus) will not be penalised if the missing header details are
consistent in the tutor copy and all candidates printouts.
Missing header details of the original message that are not reflected in the
tutor copy or are inconsistent in candidates work, will be penalised as one
accuracy error.
Any missing evidence of the original message will be penalised as a critical
error.
If the candidate does not forward the original message but creates a new
message, copies all the original message text and header details and inserts
the original attachment this is penalised as one accuracy error per
assignment.
See also 1b.
i create and format new message
The new message must not contain RE: or FW: in the subject heading or
include any quoted text from a previous message.
Failure to create a new message is penalised as one accuracy error.
error.
See also 1b.
j copy message
Candidates must copy the message using the CC: facility.
error.
Creating a second new message instead of copying the specified message
to the second recipient as instructed is penalised as a critical error.
Entering the specified address in the TO: line is penalised as one accuracy
Entering the specified address in the BCC: line is penalised as one accuracy
error per assignment if the printed evidence displays the address in the
BCC: line. No printed evidence of the address in the BCC: line is penalised
as a missing address, therefore a critical error.
k delete email message
Evidence for this objective is by means of a screen print.
Failure to delete the specified message is penalised as an accuracy error
per assignment.

l print message(s) and attachment
All email prints must display full header details ie. To, From, Date (or equivalent)
and Subject. Printing of the date as a system-generated header or footer is not
accepted. If the full name of the sender is displayed above the header details
without the word From this will be accepted, but any other identification will not
be accepted.
Incomplete header details on email messages are penalised as one
A missing print is penalised as a critical error, however a missing screen
print for this unit only is penalised for each objective not evidenced (eg
delete message, save attachment, store email address). No further penalty
will be applied for the missing screen print.
Lack of evidence on a print will be penalised under the objective.
Screen prints that fully display all the required evidence are NOT penalised. Any
missing evidence is penalised under the relevant assessment objective.

Unit 8: Online Communication
A data item is:
an email subject heading

a filename
1a use appropriate application software
follow the rules of netiquette when
1b
communicating with others
1c use virus checking facilities
2a access specified web page(s)
navigate the World Wide Web using
2b
hyperlinks *
use a site-specific (local) search
2c
engine *
2d use a general web search engine *
locate web page(s) containing
2e
required data
2f save data from web page *
2g store web address (URL) *
2h print selected web page(s)
3a access incoming message
3b access attached file
3c attach file to email message

3d store email address *
incorrect
3e recall stored email address
store email messages and/or
3f
attachment *
3g reply to message
3h forward message incorrect
3i create and format new message address
3j copy message
3k delete email message
3l print message(s) and attachment *

6 Administration arrangements
A separate publication, the Administrative Guide to Vocational Qualifications (code A850), provides
full details of the administration arrangements for this qualification. The Administrative Guide is
issued free on centre approval and is available on our website: www.ocr.org.uk
All entries and claims must be made electronically through OCR Interchange, OCRs secure
Intranet for further information about Interchange, please contact the OCR Customer Contact
Centre at vocational.qualifications@ocr.org.uk
6.1 How to gain centre approval
Complete and submit the CLAiT Suite - International Centre Approval Form on-line.
6.2 How to enter candidates
Online through OCR Interchange.
6.3 How to make an enquiry about results or appeal against a

result
Full details of the results enquiries and appeals procedures are contained in the Administrative
Guide to Vocational Qualifications (code A850).
6.4 Administrative documentation
Copies of example documentation may be found in the Administrative Guide to Vocational

Qualifications (code A850).

7 Supporting Documentation
7.1 OCR sample assessment material
OCR sample assessment material is available on the OCR website www.ocr.org.uk for New CLAiT
International. Centres may choose to:
use these assignments for formative assessment of candidates

tailor these assignments for formative or centre-assessed summative of candidates
use these assignments as a benchmark for devising their own assessments to aid candidate
preparation.

8 Further Support and Information
8.1 General enquiries
For general enquiries relating to any of CLAiT International qualifications, please contact the OCR
Customer Contact Centre by email:
vocational.qualifications@ocr.org.uk
Alternatively, you could visit OCRs website at www.ocr.org.uk for further information.
8.2 Entry forms and entry enquiries
All entry forms should be completed on-line and submitted to OCR Operations
If you have any queries about candidate entry, please contact Operations Customer Support by
email:
opsvrqteam@ocr.org.uk
8.3 Results enquiries
Forms and current fees can be obtained from our website.
8.3 Customer feedback
We welcome feedback from customers on all aspects of our provision. Comments relating to this
documentation should be sent to:
The Qualification Manager

CLAiT International
Qualifications Division
OCR
Coventry Office
Westwood Way
Coventry
CV4 8JQ
8.4 Publications (related to this qualification)
Administrative Guide to Vocational Qualifications (code A850).

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CLAiT International

New CLAiT International

2 Level 1 Certificate/Diploma for IT Users

A copy of this handbook is available to download from our website www.ocr.org.uk.

1.1 Administration arrangements for CLAiT International

1.2 Documentation updates

1.3 Candidate Profile

Level 1 Certificate/Diploma for IT Users 3

1.5 Opportunities for Addressing Spiritual, Moral, Ethical, Social

the copyrights of individuals and organisations over published electronic data

1.6 Opportunities to Address Health and Safety Issues and

correct procedures for working with IT equipment

4 Level 1 Certificate/Diploma for IT Users

2.1 Qualification profile - Certificate

Title OCR Level 1 New CLAiT International Certificate for IT Users

Qualification profile - Diploma

Title OCR Level 1 New CLAiT International Diploma for IT Users

Level 1 Certificate/Diploma for IT Users 5

The Certificate/Diploma for IT Users will be appropriate for those:

who wish to improve their skills in a range of different IT applications

2.3 Qualification aims

This qualification is available as a Certificate and a Diploma.

OCR Level 1 New CLAiT International Certificate for IT Users

The qualification aims to:

2.4 Statement of level

6 Level 1 Certificate/Diploma for IT Users

2.6 Entry restrictions

There are no restrictions for entry for this qualification.

2.7 Progression opportunities

2.8 Supporting candidates

Level 1 Certificate/Diploma for IT Users 7

OCR makes no specifications regarding programmes of learning leading to this qualification.

Unit Status Unit Title GLH

8 Level 1 Certificate/Diploma for IT Users

Level 1 Certificate/Diploma for IT Users 9

2.13 Results enquiries and appeals

Please refer to the Administrative Guide to Vocational Qualifications (code A850).

2.14 Centre malpractice guidance

Further information is contained in the publication Malpractice in Examinations and Assessment

10 Level 1 Certificate/Diploma for IT Users

Level 1 Certificate/Diploma for IT Users 11

OCR-Set Live Assignments

Centres are not permitted to amend live assignments.

12 Level 1 Certificate/Diploma for IT Users

The assignments for all units have a notional duration of 2 hours.

The assignments must be completed under supervised conditions in a quiet, business-like

Level 1 Certificate/Diploma for IT Users 13

Repeat Attempts / Re-sits

When candidates will be re-sitting the assessment:

14 Level 1 Certificate/Diploma for IT Users

In addition, OCR provides an Internal Standardisation Form (see Administrative Guide to

Level 1 Certificate/Diploma for IT Users 15

16 Level 1 Certificate/Diploma for IT Users

a certificate listing the units and

4.1 Claiming certificates

4.2 Replacement certificates

Level 1 Certificate/Diploma for IT Users 17

5.1 Qualification structure

Unit 1: File Management and e-Document Production (Mandatory)

General Marking Criteria

18 Level 1 Certificate/Diploma for IT Users

Level 1 Certificate/Diploma for IT Users 19

Any error not appearing on this list is considered an accuracy error.

20 Level 1 Certificate/Diploma for IT Users