Professional Documents
Culture Documents
Garima Rastogi
MBA III YEAR
Page | 2
PREFACE
Page | 3
Table of Contents
ACKNOWLEDGEMENT............................................................................................ 2
PREFACE................................................................................................................ 3
What is CMMI?..................................................................................................... 17
Background.......................................................................................................... 19
Appraisals............................................................................................................ 20
CMMI Architecture................................................................................................ 21
Organizational Progression.................................................................................. 23
SAP:-.................................................................................................................... 25
E-gov:-................................................................................................................. 27
Education:-.......................................................................................................... 28
Hardware:-........................................................................................................... 29
HRMS:-................................................................................................................. 30
HR-ONE................................................................................................................ 31
What's New?........................................................................................................ 34
Page | 4
Login page of HR-One:-........................................................................................ 35
Modules of HR-One.............................................................................................. 36
Recruitment:-.................................................................................................... 36
Employee:-....................................................................................................... 36
Attendance:-..................................................................................................... 36
Salary:-............................................................................................................. 37
TRAINING:-........................................................................................................ 38
Features:-............................................................................................................. 40
Setup................................................................................................................ 41
Organization.................................................................................................. 41
Company....................................................................................................... 41
Location......................................................................................................... 41
Code Series................................................................................................... 41
Page | 5
Fields............................................................................................................. 42
Page Layout................................................................................................... 42
General............................................................................................................. 43
Mail Setting................................................................................................... 43
Work Flow...................................................................................................... 43
Mail Template................................................................................................ 43
Alert............................................................................................................... 44
Dashboard..................................................................................................... 44
Import............................................................................................................ 44
Details........................................................................................................... 44
Letter Template............................................................................................. 47
Employee Policy................................................................................................ 48
Confirmation.................................................................................................. 48
Separation..................................................................................................... 48
Exit Questionnaire......................................................................................... 48
Page | 6
Attendance.................................................................................................... 50
Leave............................................................................................................. 50
Holiday.......................................................................................................... 51
Roster............................................................................................................ 51
Other Rule..................................................................................................... 51
Pay Policy.......................................................................................................... 52
Statutory Configuration................................................................................. 52
Pay Component............................................................................................. 52
Pay Group...................................................................................................... 53
Salary Advance.............................................................................................. 53
Perquisite....................................................................................................... 53
Tax Management.............................................................................................. 54
Perquisite....................................................................................................... 54
Deductor Information.................................................................................... 55
Settings Parameter........................................................................................ 55
Chapter VI A Section...................................................................................... 55
Page | 7
Roles and Permissions...................................................................................... 56
Manage Group............................................................................................... 56
Assign Group................................................................................................. 56
Manage Roles................................................................................................ 56
Assign Roles.................................................................................................. 57
Objective Cycle.............................................................................................. 58
PMS Bank....................................................................................................... 58
Objective Sheet............................................................................................. 58
Review........................................................................................................... 59
Rating............................................................................................................ 59
360.............................................................................................................. 59
Assign 360................................................................................................... 60
Appraisal....................................................................................................... 60
Assign Appraisal............................................................................................ 60
Page | 8
Recruitment...................................................................................................... 61
Job Description.............................................................................................. 61
Round............................................................................................................ 61
Skill................................................................................................................ 62
Help Desk......................................................................................................... 63
Expense............................................................................................................ 66
Assets............................................................................................................... 67
Name............................................................................................................. 67
Details........................................................................................................... 68
Self Service.......................................................................................................... 70
Home................................................................................................................ 71
Announcements............................................................................................ 72
Wishes........................................................................................................... 73
Kudos............................................................................................................. 74
Events........................................................................................................... 76
Page | 9
New Hires...................................................................................................... 76
Policies.......................................................................................................... 77
Me................................................................................................................. 77
Leave............................................................................................................. 78
Attendance.................................................................................................... 78
Help Desk...................................................................................................... 79
Rating............................................................................................................ 79
Planner.......................................................................................................... 80
Event Calendar.............................................................................................. 81
My Team........................................................................................................... 82
Direct Reporting............................................................................................ 82
All Team......................................................................................................... 83
Recruitment......................................................................................................... 84
Position Opening..................................................................................... 84
Candidate................................................................................................ 84
Interview................................................................................................. 85
Page | 10
Resume sourcing:.................................................................................... 85
Workforce............................................................................................................ 86
Manage Policies:......................................................................................... 86
Manage Employee...................................................................................... 86
Settlement................................................................................................. 87
Payroll.................................................................................................................. 88
Arrear......................................................................................................... 88
Salary......................................................................................................... 88
Reimbursement.......................................................................................... 88
Manage Payments...................................................................................... 88
Challan....................................................................................................... 89
Leave Encashment..................................................................................... 89
Page | 11
Manage Advance........................................................................................ 89
Bonus......................................................................................................... 89
Time Office.......................................................................................................... 91
Attendance....................................................................................................... 91
Leave................................................................................................................ 91
Holiday............................................................................................................. 92
Roster............................................................................................................... 92
Other Rule........................................................................................................ 92
Expense............................................................................................................... 94
Manage Payment:....................................................................................... 94
Travel................................................................................................................... 96
Helpdesk.............................................................................................................. 97
Tickets:....................................................................................................... 97
Performance........................................................................................................ 99
Objective:................................................................................................... 99
Page | 12
360 Feedback:.......................................................................................... 101
Training.............................................................................................................. 103
Plan................................................................................................................ 105
Agenda........................................................................................................... 106
Feedback........................................................................................................ 110
Assets................................................................................................................ 113
Report................................................................................................................ 118
Dashboard:............................................................................................... 123
Development:-................................................................................................... 125
Sales:-................................................................................................................ 125
Delivery:-........................................................................................................... 126
Configuration:-................................................................................................... 126
Training:-............................................................................................................ 127
Page | 13
Delivered:-......................................................................................................... 127
Support:-............................................................................................................ 127
Home:................................................................................................................ 133
Tickets............................................................................................................... 134
Accounts:-.......................................................................................................... 148
Contacts:-.......................................................................................................... 150
Page | 14
Reports:-............................................................................................................ 152
Classification:-................................................................................................... 159
Page | 15
UNEECOPS TECHNOLOGIES LTD.
Established in 1996, Uneecops Technologies LTD. is a leading
provider of technology solutions. With over 20 years of experience
behind us, we are proud to be associated with some of the worlds
leading OEMs as one of their most trusted partner for business in
India. We are also at the forefront of developing cutting edge IT
products that are helping SMEs in India to adapt and use
technology more efficiently. It is a CMMi3 level company.
Leading provider of office automation and infrastructure
Services to different ministries and departments of the
Government of India
Empanelled with prestigious government bodies like
NICSI,
DGS&D, BELTRON etc. and work with different Central
and State government bodies.
Partner with global companies like Canon, BenQ, RISO,
LifeSize, ESRI, McAfee, Citrix and more.
Software Products & Services: Deep expertise in IT consultancy,
Enterprise Resource Planning (ERP), Business Intelligence (BI)
and mobile and web development. Partners with SAP, Tableau,
QlikView.
Own range of products including HR-One and CTRL-A.
Solar Power: Akshay Jyoti Solar Private Limited (AJSPL) was
incepted in 2009 by Uneecops Technologies Limited. AJSPL has
been progressing as one of the leading companies dealing in
energy saving solar power plants across India. Has completed
many successful projects with Indian government and its
prestigious departments such as Paramilitary force,
communications and utility organization.
Currently working on 1000 projects.
Having 12 alliances.
Won 49 awards so far.
Working in 6 locations.
Page | 16
What is CMMI?
Page | 17
be defined. In this way, CMMI is a behavioral model and well
as a process model.
Page | 18
Background
Page | 19
Appraisals
T
here are three classes of Appraisals - only the "Class A" results in a "Rating"
Page | 20
CMMI Architecture
Page | 21
The are twenty-two Process Areas in the CMMI for Development
Page | 22
Organizational Progression
Page | 23
Organizations typically cycle through a series of Appraisal, Training, and
Consulting events
Page | 24
ESuHHE
a-AnRd e
rgPe-u c
doOc p
wvsna
atet e
rci h
eno o
ln o
g i
e s
SAP:-
Page | 25
implementation costs, and consequent budget overruns. In
response to these issues, SAP today highlights SAP Net Weaver as
the centerpiece to SAP's product strategy for decreasing the
complexity and cost of ownership for SAP applications. Currently,
the impact of SAP Net Weaver on the overall SAP cost of
ownership remains to be proven. SAP has not yet provided proof
points validating that its customers benefit from
improved ownership experience through the implementation of
SAP's latest technology.
Page | 26
E-gov:-
Uneecops is the leading company that developed most of the state and central
government websites. Support and assistance is also provided by them. Any
updates and other related issues are also resolved.
Page | 27
Education:-
Page | 28
Hardware:-
Page | 29
HRMS:-
Page | 30
HR-ONE
Page | 31
It streamlines HR processes.
Provides centralized database.
Reduce tedious paperwork by providing online services
Stores historical data for salaries/ increments/ promotions
Helps to re-engineer HR processes and functions
Improves employee satisfaction.
Provides Email notification on every call of action to concerned
persons.
Provides multiple complex reports on a click.
Page | 32
What HR-One can do for your
organization?
It streamlines HR processes.
Provides centralized database.
Reduce tedious paperwork by providing online services
Stores historical data for salaries/ increments/ promotions
Helps to re-engineer HR processes and functions
Improves employee satisfaction.
Provides Email notification on every call of action to concerned
persons.
Provides multiple complex report on a click.
Page | 33
What's New?
Find what's the latest in HR-One and explore the new features and
improvements.
Page | 34
Login page of HR-One:-
Page | 35
Modules of HR-One
RH
eR
c-
rO
un
ie
t
m
e
n
t
Recruitment:-
Under HR-One application the module of recruitment describes
the process of recruitment for the company that shows means the
candidate has to register to their site and as they uploads there
resume on the application the candidate gets the conformation
email and they automatically gets the interview call form the
computerized calling service.
Employee:-
Attendance:-
Under the attendance all the records of the employee are kept. It
shows the in time and out time of the employee, all the records of
holidays and the leave taken by the employee.
Page | 36
Salary:-
Page | 37
TRAINING:-
Page | 38
Home screen of HR-One:-
Page | 39
Features:-
Page | 40
Setup
Organization
Company
Set the details about your organization such as the Name, Logo,
Address and Contact information, Departments and Designation.
The department and designation is essential while adding
employees since each employee will be associated to a particular
department and designation of the organization.
Location
Page | 41
Code Series
Fields
HR-One fields tab allows you to add any custom fields that aren't
provided on the creation page by default. You can load your
creation page with new sections and fill them up with your own
text fields, radio buttons, drop downs, etc. Custom Fields can be
expanded to your preference, and is provided for regular updates
of employees and their tasks.
Page Layout
Page Layout
Page | 42
General
With the HR-One General feature, you can configure the work-
flow functionality for the employees in your organization. It helps
to define the mail settings and template to perform tasks quickly
and efficiently. Predefined templates can serve as guidelines to
design mails for the core processes in your enterprise. You can
also control which recipients will receive notifications by simply
setting up criteria in work-flow. To view or to modify your work-
flow details, hover over the Set Up menu and then click
the General tab.
Mail Setting
Mail Setting
Work Flow
Page | 43
Assign Work Flow | Apply Work Flow | Work Flow
Priority | View Work Flow
Mail Template
Mail Template
Alert
Alert
Dashboard
Create Policy
Page | 44
Import
Import
Details
Page | 45
When you will select automatic code generation, serial no will
come automatically with reference to prefix and start no
Page | 46
When you will select manual code generation then you have to
enter serial no manually
Page | 47
Letter Template
Letter Template
Page | 48
Employee Policy
Confirmation
Confirmation Settings
Separation
Separation Settings
Page | 49
Exit Questionnaire
Page | 50
Time Office Policy
Attendance
Leave
Page | 51
Holiday
Roster
Apply Roster
Other Rule
Other Rule
Page | 52
Pay Policy
Statutory Configuration
Pay Component
Page | 53
Pay Group
The Pay Group is used to group employees together that share the
same payroll. For example, this could be by region or by
employee class. Each Pay Group defines things such as the payroll
vendor, number of weeks in the pay period, and the lag.
Salary Advance
Salary Advance
Perquisite
Perquisite
Page | 54
Tax Management
As per Indian tax laws, income taxes vary based on the income.
The government has created different income tax slabs to facilitate
this differentiation. Your total income shall be taxed according to
the income tax slabs. Income tax slabs are applicable for nearly all
types of taxpayers and the rates are usually revised every year
during the Budget.
Perquisite
Page | 55
fringe benefits or perquisites can be taxable or non-taxable
depending upon their nature
Perquisite
Deductor Information
Settings Parameter
Page | 56
Chapter VI A Section
Page | 57
Roles and Permissions
Manage Group
Assign Group
Assign Group
Manage Roles
Page | 58
organization must carry out in order to meet its goals. Jobs and
positions are placeholders in your enterprise model representing
roles, which enable you to distinguish between tasks and the
individuals who perform those tasks.
Assign Roles
Assign Roles
Page | 59
Performance Management System
Objective Cycle
PMS Bank
Page | 60
Objective Sheet
Review
Rating
Page | 61
Ratings
360
Assign 360
Here you can assign the created 360 cycle to the employees.
Appraisal
Page | 62
Assign Appraisal
Here you can assign the created appraisal cycle to the employees.
Page | 63
Recruitment
Job Description
Job Description
Page | 64
Round
Round
Skill
Skill
Page | 65
Help Desk
Follow the below mentioned steps to set rule for help desk
Page | 66
5. Specify Assign To. Here specify the role player who will be
owner for the selected category. This means that the employee
mapped to the selected role will be responsible for the queries
raised for the selected category.
Page | 67
6. Specify Ticket Coming From. Here mention branch and
department for which you are creating this rule. You can create
same rule for multiple branch and departments
Page | 68
Page | 69
Expense
Page | 70
Assets
Name
Page | 71
Details
Page | 72
When you will select automatic code generation, serial no will
come automatically with reference to prefix and start no
Page | 73
When you will select manual code generation then you have to
enter serial no manually
Page | 74
Self Service
Page | 75
also included to help employees in taking instantaneous and
informed decisions at a glance like leave requests, To do work
etc
Home | Me | Planner
Home
HR-One provides Dashboard as an easy to read and real-time user
interface which shows a graphical presentation of the current
status of employee information.
Go to Self Service > Home
Page | 76
Page | 77
Announcements
HR-One home page displays announcement i.e. a public statement
containing information about an event that has happened or is
going to happen
Click Home > Announcements
Page | 78
Wishes
You can see the birthdays, work anniversarys of other employees
and can wish them also.
1 Click Home > Wishes
1 Click on Send your Message
Page | 79
Kudos
Kudos is a way to respect and recognize employees. It is the
praise and honor received for an achievement.
My Kudos
You can check the number of Kudos you have received. By
clicking on My Kudos , you can in fact check that who has given
you Kudo.
Give Kudos
You can give kudos to the other employees. Limit of Kudos are
fixed so you can give Kudo only if you have kudos in your
balance.
1 Click on Give Kudos
1 Search Employee and give Remarks if any
1 Click on Give Kudos sign
Page | 80
Page | 81
Events
HR-One event is a calendar-based resource which can be used to
notify users of upcoming occasions like Interview, training etc.
Click Home > Events
New Hires
Hr-One dashboard provides you facility to check that who has
joined organization on that particular day or within that week.
Click Home > New Hires
Page | 82
Policies
HR-One helps in posting policies proposed by an organization or
individual.
Click Home > Policies
Me
HR-One helps you to have a look at your profile. If required you
can click on edit button to make any changes required in profile.
Page | 83
Leave
Attendance
HR-One provides you feature of graphical calendar which helps
you to easily determine the Shift records, leaves and Week off of
full month. You can even see the record of any other month also.
Page | 84
Help Desk
HR-One helps you to view open tickets on dashboard.
Rating
HR-One helps to view performance ratings on dashboard.
Page | 85
Planner
To Do
HR-One helps to assign task to your team. Besides this you can
assign task to yourself also.
Page | 86
Event Calendar
HR-One maintains the graphical calendar for each and every event
Page | 87
My Team
Direct Reporting
Page | 88
All Team
Page | 89
Page | 90
Recruitment
Page | 91
Candidate: Hr-One helps to manage the information of
candidates for recruitment. This form is candidate data bank.
Add Candidate
Schedule Interview
Page | 92
Workforce
Page | 93
components that constitute the compensation. HR-One helps to
assign salary structure to employees and manage it.
Settlement
Page | 94
Payroll
Page | 95
Manage Payments: Using HR-One you can define
payment methods for your enterprise and define any rules for
validating or processing the distribution of pay.
Manage Payments
Leave Encashment
Page | 96
Manage Advance: HR-One helps to manage Advance
salary payments. Admin can raise advance request on behalf of
other employees.
Manage Advance
Bonus
Page | 97
Time Office
Attendance
Leave
Page | 98
Holiday
Roster
Apply Roster
Other Rule
Other Rule
Page | 99
Time and attendance rules vary from organization to organization
and tend to be industry specific. HR-One Time Office module is
designed to automate the entire process of attendance. The
solution allows improvising of employee time tracking, shift
scheduling & reporting. Centralized management and tracking of
work timings, leave, and holiday of employees at multiple
locations.
Page | 100
approval processes and is able to display information on leave
entitlement, balance, history etc
Page | 101
Expense
To manage payments:-
In case you want to put request on hold, then enter Remarks and
click On Hold button.
Click on To be Reimburse
Page | 102
Expense policy: Define multiple all expense policies
for different locations and employee groups.
Claims: File your claims 0070er the defined policies. Track
requests and approvals as per defined workflows.
Payments: Monitor status of all payments. Track and
record exception scenarios.
Page | 103
Page | 104
Travel
Page | 105
Helpdesk
Authorized person can view the tickets and can take necessary
action if required. He/ She can change the status of ticket as well
as Assign the ticket to other resolver also.
Page | 106
A complete support system to record and resolve internal queries
and requests.
Request workflow: Define workflows for raising
requests to internal teams. You can also set TAT for different
request types and departments.
Raise and Track Ticket Progress: Raise
tickets and see the progress of all queries/ requests.
Auto Escalation: In case the defined TAT is not met,
the ticket gets escalated to the next level in hierarchy and all
concerned users are notified.
Page | 107
Performance
Page | 108
Set Review Cycles: Define multiple cycles for objective
setting, review and appraisals as per company policies.
Review and appraisals: Provide ratings for review
and appraisal as per defined cycles. Here Admin can start the
review cycle of an employee and can approve it also.
Page | 109
1 Click Performance > Review
1 Next you can see Not started in front of employees whose review
is not shared yet.
1 Give ratings and click on Save & Share
Page | 110
Page | 111
Training
Page | 112
5. Select sheet and Add new questions
Page | 113
8. Similarly create Post Evaluation Sheet, Training Feedback
Sheet and Effectiveness Sheet. Select the sheets and click on Save
Page | 114
Plan
Page | 115
Agenda
Participants
After approval of Agenda you need to Add Participants for
training. You can add participants by following ways:-
Page | 116
1 Adhoc
Page | 117
Employee himself/ herself raise TNI
request. To know more Click here
After this the employees added will be visible under Final list tab.
Select employees and click on Add to Final to make final list of
participants. Click onAdhoc, if seats are not filled yet and you
want any employee in final list without approval. After this select
Publish training as ON
Page | 118
Course Material
Page | 119
Training Attendance
List of participants will appear and you can mark training
attendance. Click on Save button to save attendance
Page | 120
Feedback
For feedback you can fill sheets. Pre Evaluation Sheet needs to
be filled before starting training where as Post Evaluation
Sheet, Training Feedback Sheet and Effectiveness Sheet needs
to be filled after completion of training.
Page | 121
Page | 122
Allows you to do a training need analysis and set training plans,
reminders, check effectiveness and manage feedback for all
trainings.
Training Management: Create multiple courses
and set trainings for each course. Get approval on training
calendar, set agenda and invite attendees.
Evaluation and Effectiveness: Pre and
post evaluation, measure training effectiveness and get overall
training feedback.
Training Attendees: Get training attendees
through training need analysis, manager nominations, self-
nominations and organizer.
Page | 123
Assets
Page | 124
In case employee returns asset at time of separation or any other
reason click on Return .
Page | 125
Asset Owner can assign asset without
any request
Asset owner can directly assign asset to an employee without any
request made by him/ her.
1 Right click on Assign asset on the top right side of page
1 Select Category and Name from the drop down list.
1 Click on Go. List of all the assets available will be displayed.
1 Search Employee and Enter Remarks.
1 Click on Assign to allocate asset
Page | 126
Page | 127
Asset creation: Record and manage asset details like
value, purchase date, and warranty expiry.
Issuance and tracking: Track issued devices,
return dates, and pending allotments.
Maintenance: Get alerts for device maintenance checks.
Time office
Page | 128
Report
3. Click on Create
Page | 129
Page | 130
4. After this click on Created folder. Now click on New Report to
add a new report
Page | 131
7. Click on Next
Page | 132
9. Next apply Filter results. Create filters that will determine
what results show up in your report. You can add more than one
filter.
11. If you want your data in sorted way( arranged) then apply
Sorting. Select Sorted By and Direction of Sorting
Page | 133
13. Specify Report name and Description
Page | 134
Dashboard: Easy to read charts and tables that give your
instant, accurate insights. HR-One helps you to view dashboard
reports in graphical representation.
Page | 135
Page | 136
Development:-
Sales:-
Whereas the sales department is divided into two parts first is the
sales and second is the marketing. There job is to get revenue for
the company. Whereas marketing makes the product known
between the targets audience combining these two makes the sales
department.
Page | 137
Delivery:-
CT
D
eoer
lnla
ifi
vniv
eige
rnur
ygre
ad
t
i
o
n
Configuration:-
Page | 138
organization does not have same type of environment and same
work timing so need to configure according to their organization.
Page | 139
Training:-
Under the delivery process delivered step shows the final delivery
of the product to the client and the live applicability of the product
to the clients end. Delivery can also be said as (Go Live). And it is
ensured that the product is working correctly and with no issues.
Once the product is delivered and starts working the last step is to
provide assistance and support to the client that would be
explained in the last step of the process.
Support:-
Further it is described all the features and the introduction of the support tool.
Page | 140
Introduction to CRM
One important aspect of the CRM approach is the systems of CRM that
compile information from a range of different communication channels,
including a company's website, telephone, email, live chat, marketing
materials, social media, and more. Through the CRM approach and the
systems used to facilitate CRM, businesses learn more about their target
audiences and how to best cater to their needs. However, adopting the
CRM approach may also occasionally lead to favoritism within an
Page | 141
audience of consumers, resulting in dissatisfaction among customers
and defeating the purpose of CRM.
Sales force automation works with all stages in the sales cycle, from
initially entering contact information to converting a prospective client
into an actual client. Sales force automation implements Sales
promotion analysis, automates the tracking of a client's account history
for repeated sales or future sales and coordinates sales, marketing, call
centers, and retail outlets. It prevents duplicate efforts between a
salesperson and a customer and also automatically tracks all contacts
and follow-ups between both parties.
Marketing Automation focuses on easing the overall marketing process
to make it more effective and efficient. CRM tools with marketing
automation capabilities can automate repeated tasks, for example,
sending out automated marketing emails at certain times to customers,
or posting marketing information on social media. The goal with
marketing automation is to turn a sales lead into a full customer. CRM
systems today also work on customer engagement through social
media.
Service automation is the part of the CRM system that focuses on direct
customer service technology. Through service automation, customers
are supported through multiple channels such as phone, email,
knowledge bases, ticketing portals, FAQs, and more. Call resolution
and more in order to improve the efficiency of customer service within
a business.
Page | 142
Zoho support tool:-
Page | 143
Support also enables you to automate the reports generation on
daily, weekly or monthly basis. With this clear report, you can
finalize prime modifications in the work flow towards a good
center functioning.
Zoho Support provides you with various predefined reports
which the administrator can customize as per their need. The
predefined reports are
Ticket Reports
Solution reports
Account and Contact Reports
Tasks Reports
Product Reports
Customer Happiness Reports
Page | 144
Home screen of support tool:-
Page | 145
Home:
On the home page shows the name of the person who is logined
with the crm. And also shows the total pending tasks and tasks
that are for the the specific person. Also shows the history in the
form of bar diagram of a week.
Page | 146
Tickets
Tickets are the issues that are raised by the clients. When a ticket
is raised it comes to the level 1 where the functional level team
hands it to them self and tries to fine the problem and solve them.
If the problem is solved on the 1 st level then the ticket gets closed,
if not solved then the ticket is then transferred to L2 level where
the techno-functional team works on it ,if still the issue is not
resolved and any technical issue is detected then the ticket is then
transferred to the L3 level with the technical department .
Page | 147
Page | 148
Some live tickets:-
Case 1:-
In the below ticket it is showing the ticket id and the name of the
client who raised the ticket with the details of the issue they are
facing.
Under the assigned to heading shows the name of the
employee to whom the ticket is being assigned .
The status open shows that team is working on the ticket. If
the status turns to close means the issue is resolved.
Under the level shows the current level team working .
The manager or the assigned team member can set the
priority of the ticket and also the dead line of the concern
ticket .
Under the classification shows the category of the ticket
and is classified on the basics of the issue that is described
by the client.
Page | 149
Page | 150
Case 2:-
In the above ticket the client has the issue related to the
calculation of the leave details of the employee.
Page | 151
Case 3:-
In the third case client requested to update the TDS of the crm
HR-One.
Page | 152
Case 4:-
Under the third ticket Mr. Vikash kumar Jha shows some
technical problem with the portal.
Page | 153
Case 5:-
Under the case client asks for the error in the calculation in
amount of gratuity.
Described with the details and the format which in provided by
the crm.
Page | 154
Page | 155
Case 6:-
In the 5th case BIBA brand user of HR-One system support crm
fines the problem related to the full and final settlement payment.
Page | 156
with the below replies the problems are solved through chats and
asks for details if required.
Page | 157
Accounts:-
Accounts shows all the clients connected with the crm. And
also shows in which project.
Under the accounts all the accounts are also shown in the
different categories who are mapped with crm or are not
mapped with crm.
Newest accounts are also updated automatically.
Below image showing the details of Mukul sales who are the
client of Uneecops technologies. Shows the department , status ,
there priority, creators details, modifiers details.
Page | 158
Page | 159
Contacts:-
Contacts show those contacts that are connected with the head in
the crm. All the details and all the other members added within the
particular contact are also classified in the contacts. Also shows
the contacts satisfaction level of the contact.
Page | 160
Tasks :-
Page | 161
Reports:-
Page | 162
Here the reports are shown by status. With the details like
ticket id and its status. Owner of the ticket and all the
related information.
Timesheet :-
In the time sheet shows total time period worked by the team
members and the maximum time worked by one member.
Page | 163
Account wise-Timesheet:-
Page | 164
Page | 165
Account wise effort spent:-
Under the account wise effort spent shows the details of the total
hours worked by particular account.
Page | 166
Page | 167
Classification:-
Here the classification of the tickets are shown with the help of
the bar diagram.
As the classification shows the type of the ticket.
Page | 168
Task reports:-
Task reports describe the current status of the task with the details
and the due date of the particular task.
Page | 169
Page | 170
Customer happiness comparison:-
Here customers happiness is shown with the help of the chart and
the level of their satisfaction at different level and on different
date.
Page | 171
Page | 172
Add ticket:-
Page | 173
Page | 174
Page | 175