TQM process is a universal management process for conducting operation so as to provide

stability , prevent change and to maintain the status quo. e.t.c these may vary from organization

to organization,it depends on the process in which they are working on.

Necessary steps to follow are listed below:

1. Choose Control Subject:. Control subject must consist mainly of product and process

characteristics set out in specifications and producer manual e.t.c.Control subject must not be

biased in nature and it must represent a great number of acceptable criteria for our justification

e.t.c

2. Establishment measurement: After we have selected the control subject, what follow is the

establishment measurement, which is done by actual performance of goods & services. The

measurement standard can be specified through defining frequency of measurement, the way the

data will be recorded, the format for recording such data and person that will be held responsible

for the making of such measurements.

3. Establish standard of performance: For each control subject chosen,it is mandatory to

stabilize and establish a standard of performance i.e. the performance of good quality, target and

objectives have to be evaluated. This is the primary goals for product reliability and durability

e.t.c

4. Measure actual performance: One of the most critical steps in TQM is to measure the actual

performance of a product or using the process. measurement (equipment) tools such as

thermometer, clocks, yard and wieght scale, other include data system and computer e.t.c and

compare it with standard of performance .a value judgement is necessary to drawn a conclusion

from the scenario e.t.c

5. Interpret actual and standard performances: Comparing actual performance of the product
& the standard performance as to determine if the product conform to the quality goals or not

e.t.c.The comparism is necessary to see if there is any likely differences or variability exist at all

in the performance indicator e.t.c

6. Take corrective action: In a well functioning TQM system, actuation is needed to stimulate

actions and to restore conformances to requirements. It could be an official computer or a

calibrated knob for adjusting a machine tool, or even a memorandum to surbordinates.Corrective

actions are needed by applying quality improvements measures or tools to restore conformance

to requirements and also to ensure product quality reliability & durability.

As we can notice from the above TQM process steps itemized to ensure the smooth running of

the TQM implementation in the system.if it is well manage critically ,.it will go along way in

achieving the positive outcome or benefit ,that it is meant to achieved and reward shall be great.

Importance of Management commitment

1. to set and communicate policies and objectives throughout the organisation, raising
awareness, motivation and involvement

2. to ensure a focus on customer requirements throughout the organisation

3. to ensure that appropriate processes are implemented to meet customer requirements and
organisational objectives

4 . to ensure that an effective and efficient quality management system is established,

implemented and maintained to achieve these quality objectives

5. to ensure that adequate resources are provided to meet the organisations objectives

6.to regularly review the effectiveness of the management system, its policies and objectives
7. to decide on actions regarding the quality policy and quality objectives

8. to decide on actions for improvement of the quality management system