Professional Documents
Culture Documents
of
World Health Organisation
1.Introduction
This report presents an in-depth research of a non-profit organisation and its management
control system. For this purpose evidence is drawn from an international non-profit
organisation World Health Organisation (WHO). The report will analyse WHOs
background, planning, budget systems and performance management. The report comprises
five main sections: World Health Organisation, WHOs planning, WHOs budgeting system,
WHOs performance management, and finally recommendations for overcoming any
weaknesses in the organizations management control system.
1. provide leadership on such matters as are critical to health, and engage in partnerships
at areas requiring joint action;
2. shape the research agenda and stimulate the generation, translation and dissemination
of valuable knowledge;
3. set standards and norms and promote and monitor the implementation of its agendas
and programmes;
4. articulate evidence-based and ethical policy options;
5. provide technical support, catalyse change, and build sustainable institutional
capacity; and
6. monitor the health situation and assess health trends (WHO, 2015c).
2.1 WHO structure and governance
The World Health Assembly is WHOs supreme decision-making body which generally
meets annually in Geneva in May. Delegations from all 194 Member States attend this annual
meeting. The main function of this meeting is to determine the Organizations policies. The
Health Assembly performs other important tasks including the appointing of the Director-
General, supervising the Organizations financial policies, reviewing and approving the
proposed programme budget, and instructing further action on important matters in the light
of the reports of the Executive Board (EB). The EB comprises 34 members who hold
technical qualifications in the health field (WHO, 2015d). The EB members are elected for a
term of three years. The main EB meeting is held in January for deciding and agreeing upon
the agenda for the forthcoming Health Assembly, and adopts resolutions for forwarding to the
Health Assembly. A second shorter EB meeting is held in May, immediately after the Health
Assembly meeting, to discuss more administrative matters. The EBs main functions are to
advise the Health Assembly, facilitate its work, and implement and put into practice its
policies and decisions (WHO, 2015b). Figure 1 presents WHO regions, budgets, and staffing
levels.
3. WHOs Planning
Several key planning instruments are responsible for managing the process of planning,
resource mobilization and resource allocation in WHO: the General Programme of Work
(GPW), the Medium-term Strategic Plan (MTSP), the Programme Budget (PB) and the
Country Cooperation Strategies (CCS). GPW, MTSP and PB are implemented at the global
level and CCS is developed regarding individual country perspectives and hence
implemented (WHO, 2015g).
3.1 The planning framework
WHO programmes involve long-term strategic planning. WHO programmes and plans are
priority-based and are based on planning framework (WHO, 2015h). Figure 2 provides a
schematic representation of WHOs current planning framework. It shows the relationship
between the WHOs country cooperation strategy and the national health plan and priorities at
country level.
Thirteen per cent of the 2006-2007 programme budget was allocated for health systems,
policies, and products, including areas of work that ranged from social protection and health
financing, health evidence, information, and research policy to policy-making for health.
Lastly, eleven percent budget was allocated to the determinants of health, including related
areas of work that ranged from women and health, and gender to health promotion,
communicable disease research and tobacco (WHO, 2015d).
However, the 2008-2009 budget was the first budget to not have been based on priority and
formed the basis of the Medium Term Strategic Plan (2008-2013). The Medium Term Plan
helped in informing the WHOs results-based framework and ensured the continuity in
objectives as well as a structure which reflected the country and regional needs in a better
way. In the 2009-2010 budget, WHO priority areas for the coming two-year period were
illuminated and it comprised the next stage in the Strategic Plan. Figure 4 presents the
budgets of the regional offices (WHO, 2015h).
WHO was in deep financial trouble for three years from 2011 to 2013, with a US$300-
million deficit. After the budget reforms presented in the World Health Assembly in May
2014, the Organization has been heading towards a better financial stand and its future has
started looking healthier (WHO, 2013c). Along with the budgetary reforms, the Organization
also took action for pruning and prioritizing its work which had been spreading too thinly
during the past many years. Both the streamlining reforms and the budget have helped in
putting the Organization on the right track at multiple levels. However, the assembly
approved a $3.98 billion budget for 201415 which shows zero growth on the WHOs $3.96-
billion budget for the year 201213, with a slight decrease taking inflation into account
(WHO, 2013c; 2015g). WHO 2014-15 budget distribution has been attached in the Appendix.
The Organization has been forced to making a number of hard choices because of the
budgetary and financial freeze, for instance the 2014-2015 budget breakdown shifts away
from infectious diseases, with a $72-million cut, while taking expenditure down to $841
million. However, works on non-communicable disorders e.g., cancer and cardiovascular
disease received a $54-million increase, taking it to $318 million (WHO, 2015g). The
changes have played a role in correcting the inappropriate skew in the organizations budget
which had been sitting there for a many years. These changes also help in tying the
Organizations work with UN-wide plans for a global drive for reducing the burden of non-
communicable diseases, especially through the reinforcement of health-care systems in
poorer countries where such diseases are commonly neglected. Hence, when there is no
increase in the budget, it becomes inevitable to have cuts in some sectors to allow other
sectors to grow (WHO, 2015h).
WHO budget involves details of a financial architecture which was included in budgeting
process for combating the plagued condition faced by the Organization regarding control of
money. The Organization used to have total control of only a small part of its budget and the
monies that came from the membership fees of its 194 member states. (WHO, 2013c) Even in
the 2014-15 budget, the bulk 77% is coming from voluntary contributions from member
states and other donors. The changes brought up through budget reforms have made the
voluntary contributions fixed commitments rather than pledges and also allowed WHO the
right of moving up to 5% of one budget line to another with the aim to provide flexibility to
address unforeseen needs. This has rendered WHO the ability to manage its finances and also
to clarify to the public how much money the WHO receives and where that money is spent or
used (WHO, 2015g).
5 Performance Management
Fowler (1990) posits that performance management (PM) is a system or technique, the
totality of the day-to-day activities of all managers which helps the organization of work to
achieve the best possible results. PM is regarded as an essential tool for the success of an
organization, However, it is difficult to develop and implement a suitable PM model in an
international non-profit organization like WHO which has its offices scattered all over the
world. Hence, a traditional PM model will not prove suitable for WHO which has been facing
a number of PM challenges since it was established. Despite all the odds and challenges,
WHO makes maximum efforts to develop and implement effective PM tools (Abdel-Azim
and Abdelmoniem, 2015).
WHO renders great importance to stronger and more effective technical and policy support to
countries. However, in order to have successful execution of this support, WHO needs to
make improvements to its work at all levels, not only at country level but it also needs to
include its normative work in this support. By far, WHO has been successful in making
progress in its attempt to enhance delegated authority to country offices (Abdel-Azim and
Abdelmoniem, 2015). WHO has also decided to shift the focus of its future developments to
enhancing the leadership role of the Heads of WHO offices at all levels, particularly to enable
the Heads gain a more authoritative role to facilitate policy dialogue across various levels,
including different parts of governments, non-governmental organizations and civil society,
and all the other in-country health partners. For managing the performance, WHO has
improved its staffing and selection processes with the aim to get the best candidates for the
jobs; to develop an attractive career path and to harmonize with UN grading at country level;
and intensive mandatory training for heads of WHO offices for enhancing their leadership
qualities to lead policy dialogue and negotiation and diplomatic skills (WHO, 2015 d,e).
WHO lacks in the provision of opportunities for managers for motivating or rewarding a staff
members good performance. Similarly, there are limited opportunities available in the
Organization for sanctioning unsatisfactory or bad performance. Another issue is the frequent
use of continuing contracts which is impeding the attempts to separate of staff who are
continuously and consistently failing to meet the Organizations performance expectations
(Butler, 2013). On the contrary, there are also practically no means available for promoting
the staff showing excellent performance. This situation calls into question the reclassification
of posts in a number of cases for promoting the staff, particularly at the regional level. This
process is both costly and time-consuming and also leads to the formation of top-heavy
structure through the establishment of new senior-level positions. It is required to devise an
effective strategy to manage and overcome this issue (Smith, Mossialos and Papanicolas,
2008).
Professional development and training is one of the most important aspects for improving and
managing an organizations performance (Martinez, 2001). In this regard, in order to develop
a learning culture, the learning and staff development programmes in WHO are structured
around certain priorities, including:
WHO allocates special budget for providing learning and development opportunities to its
staff. However, during the past few years there have been budget cuts for such
programmes due to the financial crunches faced by the Organization. For instance, in the
2010-2011 biennium the training budget of US$ 29 million was reduced to 23 million;
and for the 2012-2013 biennium, the training budget was further cut to US$ 14 million,
with a reduction of 39 per cent (WHO, 2013c). Due to the priority being given to global
initiatives, there has to be made budget reduction in staff training which ultimately results
in less support provided to the staff at the country level. Hence, the significant gap
between the Organizations promising intentions against available financial resources
raises serious concern as the resource cuts have negatively affected the training
opportunities, by limiting them in particular at the country and regional levels (WHO,
2015g).
Along with the strategies to manage risks, WHO also established the Office of Compliance,
Risk Management and Ethics (CRE) in January 2014. CREs objective is to pursue excellence
at all levels of WHO in an efficient, effective, accountable and transparent way. CRE is
working towards improving accountability and transparency through developing and
managing an enhanced corporate risk framework, compliance, and improved emphasis and
focus on the Organizations ethical values (WHO, 2015i).
5.3 Accountability
For accountability, WHO performs both internal and external audit; and has an independent
expert advisory oversight committee (IEAOC) (Clift, 2003; WHO, 2015h).
5.3.1 Internal audit
The Office of Internal Audit and Oversight (IAO) is responsible for doing the internal
audit, and for inspecting, to monitor, and evaluate the effectiveness and adequacy of and
review, evaluate and oversee all the systems, activities, operations, processes and
functions in the Organizations internal control system, use of assets, financial
management and also for investigating a misconduct and any other irregular activities in
the Organization (WHO, 2015h).
6.Recommendations
Some of the recommendations for WHO to improve its management control system are:
WHO should:
7.Conclusion
The findings of this report clearly show that being an international non-profit organization,
WHO has its offices scattered all over the world. Hence, a traditional management control
systems will not prove suitable for WHO which has been facing a number of management
challenges at various levels since it was established. Despite all the odds and challenges,
WHO makes maximum efforts to develop and implement effective management control
system. It is recommended that WHO should pay more focus on implementation of the recent
reforms introduced in 2014 and monitor and evaluate them continuously for improving its
management control system.
References
Abdel-Azim, M. H., and Abdelmoniem, Z. (2015). Risk management and disclosure and their
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http://www.scientificamerican.com/article/world-health-agency-gets-a-grip-on-its-budget/
Clift, C. (2013). The Role of the World Health Organization in the International System.
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Journal, 24(1), 39-57. Retrieved 26 April 2015 from
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%20Health/0213_who.pdf
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Ruger, J.P. and Yach. D. (2008). The Global Role of the World Health Organization.
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http://www.ghgj.org/Ruger%20and%20Yach_The%20Global%20Role%20of%20WHO.pdf
Shortreed, J., Hicks, J., and Craig, L. (2003). Basic frameworks for risk management: Final
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Smith, P.C., Mossialos, E. and Papanicolas, I. (2008). Performance measurement for health
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WHO (2012). WHO reform: programmes and priority setting. Retrieved 26 April 2015 from
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http://apps.who.int/gb/ebwha/pdf_files/EB132/B132_5Add6-en.pdf
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Appendix
Health and the environment 99,773 78,983 20,789 4,957 83,940 38%
Programme Area Distributions and Projections Globally (US$ thousand)
Alert and response capacities 100,028 79,110 20,918 1,397 80,506 40%
Emergency risk and crisis 103,972 77,078 26,895 10,050 87,128 41%
management
Outbreak and crisis response 204,500 515,534 (311,034) 25,316 540,850 137%