Semester March

BMIS 33243 DSM (CH6: SUPPORTING SERVICES) TUTORIAL 8 11 May 2017

2017

ANSWER THESE FOLLOWING QUESTIONS.

1. List FOUR (4) types of help facilities.

2. Discuss THREE (3) examples of problem that might arise in distribution of help systems.
3. Differentiate between training manuals and operational manuals.
4. Please state T for true and F for false of these following questions.

a) Risk associated with poor usability can be avoided by ensuring good supporting
services.
b) One of the solutions in license control for support services is providing a set of single
licenses assigned by user or processing elements.
c) In business risk management, cost related risk gives impact in lower projected gains
in productivity for the enterprise.
d) The accountability objective is to express opinion on the fairness with which the
records represent the actual position of the company.
e) Audit trail is to trace transaction back to their origins in order to verify that they were
carried out by someone who was properly authorized.
f) Accounting records to be held for long periods can be kept using paper, microfilm,
magnetic media or optical recording media.
g) The objective of help support is to ensure data to be retrievable and retrieval tools be
available on all systems.
h) Better techniques coming to overcome problems of context- sensitive help is
hypertext styles of information organization, multi-level help services and full-text
database.
i) Online help desk is the online training systems that provide specialist support for
users.
j) The really smart help system will respond to users by judging the amount of mistakes
done by users.
k) The problem of distribution in help services is it requires for multilingual help
facilities.
l) The objective of directory services is to provide information to users and application
about the location of entities in a distributed system.
m) Yellow pages directory provides services matching needs of clients to the services
offered by vendors.
n) Security is the issue in providing directory services as users and application needs
some way of getting information about external systems.
o) License management governs the availability of the software, control the use of
licensed software within the network.
p) The good support services enable system administrator to perform their
management function like obtain info about service they are managing, make
decisions and perform control actions.
q) In presenting interface as part of user management tools numbering format seems
suitable for human.
r) Two ways of performing updates: pro-active and reactive.
s) The problem of integration with various programming languages is incompatible
communication mechanism and data representation.
 Semester March
BMIS 33243 DSM (CH6: SUPPORTING SERVICES) TUTORIAL 8 11 May 2017
2017

t) Object oriented languages like Prolog and LISP is for expert and knowledge based
systems.

Submit your works after the class ends via Edmodo.