Robin Rana

Work Experience: Accomplished Professional with 7+ years of overall experience.

Key Skills:

Business Analysis Data Analysis Project Management

Customer Service & Management

Work History:

Business Analyst - with Aon Hewitt in the Accounts Payable Team (North
America), Since: 29th September-2011

Key Deliverables:

Handling calls and Emails regarding Invoices and Expense reports from Vendors and
Internal associates.
Reviewing Aged items on daily basis and resolving them.
Promote Operational Excellence to derive quality within the team.
Preparing SOPs to facilitate smooth functioning of the process & their regular
updation.
Daily call with the onshore team along with the Manager and the Senior Manager for
discussing the challenges & their resolution.
Operational planning & team management
Updating all process metrics to ensure the smooth business delivery
Reviewing and monitoring all checks and controls for the process
Reviewing Daily dashboards and monthly reports
Conducting regular One-O-One with each member and arrange coaching & feedback
sessions for team members
Conducting Overview sessions and other trainings for new team members

Key Achievements:

Became Accounts payable Trainer for the new Joinee.

Reduced the count of receipts received via email for Expense by educating the
Employees.
Reduced count of non-compliant invoices through education and coordination with
vendor.
Reduced the voucher pending for approval in the individuals basket in the record
time.
Rsystems International, Noida (Oct 2008-Sept 2011)

Key Deliverables:

Handling calls and emails regarding the US based customers for one of the websites
Flycell.com.

Reviewing Daily dashboards and monthly reports

HCL BPO Services Ltd. Noida (Jan 2007-Nov 2007)

Customer Care Executive with British Telecom.

Education

Pursuing Correspondence MBA from ICFAI university in Finance.

Bachelor in Business Administration from NIM
Senior Secondary from Himachal Board.
High School form CBSE.

Personal Details

Father's Name : Sh. R. C. Rana

Nationality : Indian

Languages Known : English & Hindi

Date of Birth : 1st Oct 1982

Email: alsiden@gmail.com

Phone: 07832063138

Current Address-

House No. B115, Ground floor, Left side, near Manokamna Mandir, Bhagwan Nagar, Ashram,
New Delhi-14

Permanent Address-

C/o Sh R. C .Rana, Vil Bagru, PO Basnoor, Teh Shahpur, DIstt Kangra, HP Pin Code 176208