Test Bank For Operations Management, 4th Canadian Edition - Stevenson

Full file at http://testbankeasy.
eu/Test-bank-for-Operations-
Management,-4th-Canadian-Edition---Stevenson
1
1. As a service business, the operations management activities of an airline company
have nothing in common with the operations management activities within a bicycle
manufacturing company.
True False
2. Operations managers are responsible for managing systems that produce goods
and/or provide services.
True False
3. Effectiveness refers to achieving intended goals whereas efficiency refers to

minimizing cost and time.
True False
4. Operations, marketing, and finance function independently of each other in most

organizations.
True False
5. The operations function exists only in firms that are goods-oriented.
True False
6. Operations management pertains almost exclusively to the management of

manufacturing operations.
True False
7. Value-added refers to the cost of the inputs required to produce goods and services.
True False
8. As long as a product is ready in advance of when customers demand it, the timing of
when a product is manufactured does not influence the value-added.
True False
9. Storing an item earlier than the scheduled delivery date is an example of a value
adding activity.
True False
download full file at http://testbankeasy.com

Full file at http://testbankeasy.eu/Test-bank-for-Operations-
10. Management information systems (MIS) are concerned with providing management
with the information it needs to effectively manage.
True False
11. Operations management involves both system design and system operations.
True False
12. System design decisions have very little impact on operations decisions.
True False
13. An example of a system operations decision is choice of location.
True False
14. The operations manager has primary responsibility for making operations system
design decisions, such as system capacity and location of facilities.
True False
15. Design decisions are usually strategic and long term, while planning decisions are
tactical and medium term, and execution and control are operational and short term.
True False
16. Managing inventory levels is considered an organizing operations management

process.
True False
17. A basic difference between manufacturing and service organizations is that service is
act-oriented and manufacturing is goods-oriented.
True False
18. Service involves a much higher degree of customer contact than manufacturing.
True False
19. Service often requires a higher labour content, whereas manufacturing is more
capital intensive.
True False

20. Measurement of productivity in service is more straightforward than in manufacturing
due to the high degree of uniformity of inputs.
True False
21. Models are simplified representations of something and thus ignore important
aspects of a situation.
True False
22. Quantitative techniques are often quick and practical techniques for many decisions.
True False
23. A systems approach emphasizes interrelationships among subsystems, but its main
theme is that the whole is greater than the sum of its individual parts.
True False
24. Queuing techniques are useful for analyzing situations in which waiting lines form.
True False

25 It
. is
es
se
nti
al
to
us
e
th
e
sy
st
e
ms
ap
pr
oa
ch
wh
en
so
m
et
hi
ng
is
be
in
g
de
sig
ne
d,
re
de
sig
ne
d,
im
pl
e
m
en
te
d,
im
pr
ov
ed
,
or
ot
he
rw
ise
ch
an
ge
d.
Tr
ue
F
als
e

26 A
. sy
st
e
ms
ap
pr
oa
ch
is
to
co
nc
en
tra
te
on
e
ffi
cie
nc
y
wit
hi
n
a
su
bs
ys
te
m
an
d
th
er
eb
y
ac
hi
ev
e
ov
er
all
e
ffi
cie
nc
y.
Tr
ue
F
als
e
27 Ma
. ny
op
er
ati
on
s
m
an
ag
e
m
en
t
de
cis
io
ns
ca
n
be
de
scr
ib
ed
as
tra
de
-
off
s.
Tr
ue
F
als
e

28 Th
. e
Pa
ret
o
ph
en
o
m
en
on
is
on
e
of
th
e
m
os
t
im
po
rta
nt
an
d
pe
rv
asi
ve
co
nc
ep
ts
th
at
ca
n
be
ap
pli
ed
at
all
lev
els
of
m
an
ag
e
m
en
t.
Tr
ue
F
als
e

29 Op
. er
ati
on
s
m
an
ag
er
s,
wh
o
us
ua
lly
us
e
qu
an
tit
ati
ve
ap
pr
oa
ch
es,
ha
ve
no
re
sp
on
sib
ilit
y
to
m
ak
e
et
hic
al
de
cis
io
ns.

Tr
ue
F
als
e

30 Pri
. or
to
th
e
In
du
str
ial
Re
vol
uti
on
,
go
od
s
we
re
pr
od
uc
ed
pri
m
ari
ly
by
cr
aft
sm
en
or
th
eir
ap
pr
en
tic
es
usi
ng
cu
st
o
m
m
ad
e
pa
rts
.
Tr
ue
F
als
e

31 Fr
. ed
eri
ck
Ta
ylo
r
is
oft
en
ref
err
ed
to
as
th
e
"fa
th
er
of
sci
en
tifi
c
m
an
ag
e
m
en
t".
Tr
ue
F
als
e

32 Th
. e
Hu
m
an
Re
lat
io
ns
Mo
ve
m
en
t,
wh
ich
e
m
ph
asi
ze
d
th
e
im
po
rta
nc
e
of
th
e
hu
m
an
el
e
m
en
t
in
jo
b
de
sig
n,
wa
s
re
pl
ac
ed
by
th
e
m
or
e
te
ch
nic
al
as
pe
cts
of
Sci
en
tifi
c
Ma
na
ge
m
en
t.
Tr
ue
F
als
e

33 A
. m
on
g
Fo
rd'
s
m
an
y
co
ntr
ib
uti
on
s
wa
s
th
e
int
ro
du
cti
on
of
m
as
s
pr
od
uc
tio
n,
usi
ng
th
e
co
nc
ep
t
of
int
er
ch
an
ge
ab
le
pa
rts
an
d
di
vis
io
n
of
la
bo
ur.
Tr
ue
F
als
e

34 Th
. e
im
pa
ct
of
gl
ob
ali
za
tio
n
for
m
an
uf
ac
tur
in
g
co
m
pa
ni
es
ha
s
re
du
ce
d
in
re
ce
nt
ye
ar
s
be
ca
us
e
of
th
e
inc
re
asi
ng
co
st
to
shi
p
go
od
s
to
for
ei
gn
m
ar
ke
ts.
Tr
ue
F
als
e

35 Op
. er
ati
on
s
m
an
ag
e
m
en
t
en
co
m
pa
ss
es
all
of
th
e
fol
lo
wi
ng
EX
CE
PT:
A.
B.

C.
D.
E.

36 W
. hic
h
of
th
e
fol
lo
wi
ng
is
a
re
as
on
for
st
ud
yi
ng
op
er
ati
on
s
m
an
ag
e
m
en
t?

A.

B.


C.

D.
E.

37 Th
. e
thr
ee
pri
m
ar
y
fu
nc
tio
ns
th
at
exi
st
in
m
os
t
bu
sin
es
s
or
ga
niz
ati
on
s
ar
e:

A.
B.

C.
D.
E.

38 Th
. e
thr
ee
m
aj
or
fu
nc
tio
ns
of
bu
sin
es
s
or
ga
niz
ati
on
s:
A.

B.
C.
D.

E.

39 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
ty
pe
of
se
rvi
ce
op
er
ati
on
s?
A.
B.

C.
D.
E.

40 Me
. as
ur
e
m
en
ts
ta
ke
n
at
va
rio
us
po
int
s
in
th
e
tra
ns
for
m
ati
on
pr
oc
es
s
for
co
ntr
ol
pu
rp
os
es
ar
e
cal
le
d:
A.

B.
C.
D.
E.

41 Me
. as
uri
ng
pr
oc
es
s
ou
tp
ut
s
at
va
rio
us
po
int
s
in
or
de
r
to
co
m
pa
re
ou
tp
ut
s
to
pr
evi
ou
sly
es
ta
bli
sh
ed
st
an
da
rd
s
to
de
ter
mi
ne
if
co
rre
cti
ve
ac
tio
n
is
ne
ed
ed
is
cal
le
d:
A.
B.

C.
D.
E.

42 Val
. ue
-
ad
de
d
ref
er
s
to:
A.
B.

C.

D.
E.

43 Ec
. on
o
mi
c
an
aly
sis
of
in
ve
st
m
en
t
pr
op
os
als
,
an
d
pr
ovi
sio
n
of
fu
nd
s
ar
e
ac
tiv
iti
es
as
so
cia
te
d
wit
h
th
e:

A.
B.
C.
D.
E.

44 Th
. e
m
ar
ke
tin
g
fu
nc
tio
n's
m
ai
n
co
nc
er
n
is
wit
h:
A.

B.
C.

D.
E.

45 Sc
. he
du
lin
g,
ex
ec
uti
on
an
d
co
ntr
ol
de
cis
io
n
ar
e
us
ua
lly
___
___
___
_
an
d
___
___
___
_
ter
m.
A.

B.
C.
D.
E.

46 W
. hic
h
of
th
e
fol
lo
wi
ng
do
es
no
t
rel
at
e
to
sy
st
e
m
de
sig
n?
A.
B.

C.
D.
E.

47 Ta
. cti
cal
op
er
ati
on
al
ac
tiv
iti
es
in
vol
ve
m
aki
ng
de
cis
io
ns
ab
ou
t
all
of
th
e
fol
lo
wi
ng
EX
CE
PT:
A.

B.
C.
D.
E.

48 Sy
. st
e
m
ca
pa
cit
y
an
d
loc
ati
on
of
fa
cili
tie
s
ar
e
ex
a
m
pl
es
of:
A.
B.

C.
D.
E.

49 Th
. e
re
sp
on
sib
ilit
ies
of
op
er
ati
on
s
m
an
ag
er
s
cla
ssi
fie
d
as
pl
an
ni
ng
ac
tiv
iti
es
ar
e:

A.

B.

C.
D.

E.

50 W
. hic
h
of
th
e
fol
lo
wi
ng
re
sp
on
sib
ilit
ies
of
op
er
ati
on
s
m
an
ag
er
s
is
co
nsi
de
re
d
a
dir
ec
tin
g
ac
tiv
ity
rat
he
r
th
an
a
pl
an
ni
ng
or
co
ntr
ol
ac
tiv
ity
?
A.
B.
C.

D.
E.

51 Of
. th
e
fol
lo
wi
ng
,
wh
ich
as
pe
ct
of
th
e
ev
ol
uti
on
of
op
er
ati
on
s
m
an
ag
e
m
en
t
is
a
ffil
iat
ed
wit
h
Ja
pa
ne
se
m
an
uf
ac
tur
in
g
co
m
pa
ni
es
?
A.
B.

C.
D.
E.

52 W
. hic
h
is
no
ta
sig
ni
fic
an
t
di
ffe
re
nc
e
be
tw
ee
n
m
an
uf
ac
tur
in
g
an
d
se
rvi
ce
op
er
ati
on
s?
A.

B.
C.
D.
E.

53 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
ch
ar
ac
ter
isti
c
of
se
rvi
ce
op
er
ati
on
s?
A.

B.
C.
D.
E.

54 Th
. e
re
sp
on
sib
ilit
ies
of
op
er
ati
on
s
m
an
ag
er
s
cla
ssi
fie
d
as
co
ntr
olli
ng
ac
tiv
iti
es
ar
e:

A.

B.

C.
D.

E.

55 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
ge
ne
ral
ap
pr
oa
ch
to
de
cis
io
n-
m
aki
ng
?
A.

B.
C.
D.
E.

56 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
ch
ar
ac
ter
isti
c
of
m
od
els
us
ed
to
su
pp
ort
de
cis
io
n
m
aki
ng
?

A.

B.

C.

D.

E.

57 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
t
tru
e
ab
ou
t
th
e
sy
st
e
ms
ap
pr
oa
ch
?

A.
B.

C.

D.

E.

58 W
. hic
h
is
no
ta
qu
an
tit
ati
ve
ap
pr
oa
ch
to
pr
ob
le
m
sol
vi
ng
?
A.
B.

C.
D.
E.

59 De
. ali
ng
wit
h
th
e
fa
ct
th
at
ce
rta
in
as
pe
cts
of
an
y
m
an
ag
e
m
en
t
sit
ua
tio
n
ar
e
m
or
e
im
po
rta
nt
th
an
ot
he
rs
is
cal
le
d:
A.
B.
C.
D.
E.

60 Th
. e
fa
ct
th
at
im
pr
ov
e
m
en
ts
in
a
fe
w
ke
y
ar
ea
s
of
op
er
ati
on
s
wil
l
ha
ve
m
or
e
im
pa
ct
th
an
m
an
y
im
pr
ov
e
m
en
ts
in
les
s
sig
ni
fic
an
t
ar
ea
s
is
ref
err
ed
to
as
th
e
___
___
___
__.
A.
B.

C.
D.
E.

61 W
. hic
h
of
th
e
fol
lo
wi
ng
de
vel
op
m
en
ts
rel
at
ed
to
th
e
his
tor
ica
l
ev
ol
uti
on
of
op
er
ati
on
s
m
an
ag
e
m
en
t
is
th
e
ol
de
st?
A.

B.

C.

D.

E.

62 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
t
pr
op
erl
y
m
at
ch
ed
?

A.
B.

C.
D.

E.

63 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
m
aj
or
tre
nd
in
flu
en
cin
g
th
e
str
at
eg
ies
of
m
an
uf
ac
tur
in
g
or
ga
niz
ati
on
s?

A.
B.
C.
D.

E.

1 Key

1. As
a
se
rvi
ce
bu
sin
es
s,
th
e
op
er
ati
on
s
m
an
ag
e
m
en
t
ac
tiv
iti
es
of
an
air
lin
e
co
m
pa
ny
ha
ve
no
thi
ng
in
co
m
m
on
wit
h
th
e
op
er
ati
on
s
m
an
ag
e
m
en
t
ac
tiv
iti
es
wit
hi
n
a
bic
ycl
e
m
an
uf
ac
tur
in
g
co
m
pa
ny.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
01
Def
ne
the
ter
m
ope
rati
ons
ma
nag
em
ent
and
ide
ntif
y
ope
rati
ons
ma
nag
em
ent
jobs
.
Ste
ven
son
-
Cha
pter
01
#1


2. Op
er
ati
on
s
m
an
ag
er
s
ar
e
re
sp
on
sib
le
for
m
an
ag
in
g
sy
st
e
ms
th
at
pr
od
uc
e
go
od
s
an
d/
or
pr
ovi
de
se
rvi
ce
s.
TR
UE
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
01
Def
ne
the
ter
m
ope
rati
ons
ma
nag
em
ent
and
ide
ntif
y
ope
rati
ons
ma
nag
em
ent
jobs
.
Ste
ven
son
-
Cha
pter
01
#2


3. Eff
ec
tiv
en
es
s
ref
er
s
to
ac
hi
evi
ng
int
en
de
d
go
als
wh
er
ea
s
e
ffi
cie
nc
y
ref
er
s
to
mi
ni
mi
zin
g
co
st
an
d
ti
m
e.
TR
UE
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
01
Def
ne
the
ter
m
ope
rati
ons
ma
nag
em
ent
and
ide
ntif
y
ope
rati
ons
ma
nag
em
ent
jobs
.
Ste
ven
son
-
Cha
pter
01
#3

4. Op
er
ati
on
s,
m
ar
ke
tin
g,
an
d
fin
an
ce
fu
nc
tio
n
in
de
pe
nd
en
tly
of
ea
ch
ot
he
r
in
m
os
t
or
ga
niz
ati
on
s.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#4

5. Th
e
op
er
ati
on
s
fu
nc
tio
n
exi
sts
on
ly
in
fir
ms
th
at
ar
e
go
od
s-
ori
en
te
d.
FA
LS
E
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
01
Def
ne
the
ter
m
ope
rati
ons
ma
nag
em
ent
and
ide
ntif
y
ope
rati
ons
ma
nag
em
ent
jobs
.
Ste
ven
son
-
Cha
pter
01
#5


6. Op
er
ati
on
s
m
an
ag
e
m
en
t
pe
rta
ins
al
m
os
t
ex
clu
siv
ely
to
th
e
m
an
ag
e
m
en
t
of
m
an
uf
ac
tur
in
g
op
er
ati
on
s.
FA
LS
E
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
01
Def
ne
the
ter
m
ope
rati
ons
ma
nag
em
ent
and
ide
ntif
y
ope
rati
ons
ma
nag
em
ent
jobs
.
Ste
ven
son
-
Cha
pter
01
#6

7. Val
ue
-
ad
de
d
ref
er
s
to
th
e
co
st
of
th
e
in
pu
ts
re
qu
ire
d
to
pr
od
uc
e
go
od
s
an
d
se
rvi
ce
s.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin

g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#7


8. As
lo
ng
as
a
pr
od
uc
t
is
re
ad
y
in
ad
va
nc
e
of
wh
en
cu
st
o
m
er
s
de
m
an
d
it,
th
e
ti
mi
ng
of
wh
en
a
pr
od
uc
t
is
m
an
uf
ac
tur
ed
do
es
no
t
in
flu
en
ce
th
e
val
ue
-
ad
de
d.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib

e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#8

9. St
ori
ng
an
ite
m
ea
rli
er
th
an
th
e
sc
he
du
le
d
de
liv
er
y
da
te
is
an
ex
a
m
pl
e
of
a
val
ue
ad
di
ng
ac
tiv
ity.
FA
LS
E
Dif

cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#9


10 Ma
. na
ge
m
en
t
inf
or
m
ati
on
sy
st
e
ms
(M
IS)
ar
e
co
nc
er
ne
d
wit
h
pr
ovi
di
ng
m
an
ag
e
m
en
t
wit
h
th
e
inf
or
m
ati
on
it
ne
ed
s
to
eff
ec
tiv
ely
m
an
ag
e.
TR
UE
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#10

11 Op
. er
ati
on
s
m
an
ag
e
m
en
t
in
vol
ve
s
bo
th
sy
st
e
m
de
sig
n
an
d
sy
st
e
m
op
er
ati
on
s.
TR
UE
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe
of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#11

12 Sy
. st
e
m
de
sig
n
de
cis
io
ns
ha
ve
ve
ry
litt
le
im
pa
ct
on
op
er
ati
on
s
de
cis
io
ns.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe
of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#12

13 An
. ex
a
m
pl
e
of
a
sy
st
e
m
op
er
ati
on
s
de
cis
io
n
is
ch
oic
e
of
loc
ati
on
.
FA
LS
E
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe

of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#13


14 Th
. e
op
er
ati
on
s
m
an
ag
er
ha
s
pri
m
ar
y
re
sp
on
sib
ilit
y
for
m
aki
ng
op
er
ati
on
s
sy
st
e
m
de
sig
n
de
cis
io
ns,
su
ch
as
sy
st
e
m
ca
pa
cit
y
an
d
loc
ati
on
of
fa
cili
tie
s.
FA
LS
E
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe
of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng

dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#14


15 De
. sig
n
de
cis
io
ns
ar
e
us
ua
lly
str
at
eg
ic
an
d
lo
ng
ter
m,
wh
ile
pl
an
ni
ng
de
cis
io
ns
ar
e
ta
cti
cal
an
d
m
ed
iu
m
ter
m,
an
d
ex
ec
uti
on
an
d
co
ntr
ol
ar
e
op
er
ati
on
al
an
d
sh
ort
ter
m.
TR
UE
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe
of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#15

16 Ma
. na
gi
ng
in
ve
nt
or
y
lev
els
is
co
nsi
de
re
d
an
or
ga
niz
in
g
op
er
ati
on
s
m
an
ag
e
m
en
t
pr
oc
es
s.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
05
Disc
uss
the
ope
rati
ons
ma
nag
ers
job.
Ste
ven
son
-
Cha
pter
01
#16


17 A
. ba
sic
di
ffe
re
nc
e
be
tw
ee
n
m
an
uf
ac
tur
in
g
an
d
se
rvi
ce
or
ga
niz
ati
on
s
is
th
at
se
rvi
ce
is
ac
t-
ori
en
te
d
an
d
m
an
uf
ac
tur
in
g
is
go
od
s-
ori
en
te
d.
TR
UE
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
04
Co
mp
are
goo
ds
vers
us
serv
ices
.
Ste
ven
son
-
Cha
pter
01
#17

18 Se
. rvi
ce
in
vol
ve
sa
m
uc
h
hi
gh
er
de
gr
ee
of
cu
st
o
m
er
co
nt
ac
t
th
an
m
an
uf
ac
tur
in
g.
TR
UE
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
04

Co
mp
are
goo
ds
vers
us
serv
ices
.
Ste
ven
son
-
Cha
pter
01
#18

19 Se
. rvi
ce
oft
en
re
qu
ire
sa
hi
gh
er
la
bo
ur
co
nt
en
t,
wh
er
ea
s
m
an
uf
ac
tur
in
g
is
m
or
e
ca
pit
al
int
en
siv
e.
TR
UE
Dif
cult
y:
Med

ium
Lea
rnin
g
Obj
ecti
ve:
01-
04
Co
mp
are
goo
ds
vers
us
serv
ices
.
Ste
ven
son
-
Cha
pter
01
#19


20 Me
. as
ur
e
m
en
t
of
pr
od
uc
tiv
ity
in
se
rvi
ce
is
m
or
e
str
ai
gh
tfo
rw
ar
d
th
an
in
m
an
uf
ac
tur
in
g
du
e
to
th
e
hi
gh
de
gr
ee
of
un
ifo
rm
ity
of
in
pu
ts.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
04
Co
mp
are
goo
ds
vers
us
serv
ices
.
Ste
ven
son
-
Cha
pter
01
#20


21 Mo
. de
ls
ar
e
si
m
pli
fie
d
re
pr
es
en
tat
io
ns
of
so
m
et
hi
ng
an
d
th
us
ig
no
re
im
po
rta
nt
as
pe
cts
of
a
sit
ua
tio
n.
FA
LS
E

Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#21

22 Qu
. an
tit
ati
ve
te
ch
ni
qu
es
ar
e
oft
en
qu
ick
an
d
pr
ac
tic
al
te
ch
ni
qu
es
for
m
an
y
de
cis
io
ns.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti

ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#22


23 A
. sy
st
e
ms
ap
pr
oa
ch
e
m
ph
asi
ze
s
int
err
el
ati
on
shi
ps
a
m
on
g
su
bs
ys
te
ms
,
bu
t
its
m
ai
n
th
e
m
e
is
th
at
th
e
wh
ol
e
is
gr
ea
ter
th
an
th
e
su
m
of
its
in
di
vi
du
al
pa
rts
.
TR
UE
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#23
24 Qu
. eu
in
g
te
ch
ni
qu
es
ar
e
us
ef
ul
for
an
aly
zin
g
sit
ua
tio
ns
in
wh
ich
wa
iti
ng
lin
es
for
m.
TR
UE
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#24


25 It
. is
es
se
nti
al
to
us
e
th
e
sy
st
e
ms
ap
pr
oa
ch
wh
en
so
m
et
hi
ng
is
be
in
g
de
sig
ne
d,
re
de
sig
ne
d,
im
pl
e
m
en
te
d,
im
pr
ov
ed
,
or
ot
he
rw
ise
ch
an
ge
d.
TR
UE
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#25


26 A
. sy
st
e
ms
ap
pr
oa
ch
is
to
co
nc
en
tra
te
on
e
ffi
cie
nc
y
wit
hi
n
a
su
bs
ys
te
m
an
d
th
er
eb
y
ac
hi
ev
e
ov
er
all
e
ffi
cie
nc
y.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#26

27 Ma
. ny
op
er
ati
on
s
m
an
ag
e
m
en
t
de
cis
io
ns
ca
n
be
de
scr
ib
ed
as
tra
de
-
off
s.
TR
UE
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp

ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#27


28 Th
. e
Pa
ret
o
ph
en
o
m
en
on
is
on
e
of
th
e
m
os
t
im
po
rta
nt
an
d
pe
rv
asi
ve
co
nc
ep
ts
th
at
ca
n
be
ap
pli
ed
at
all
lev
els
of
m
an
ag
e
m
en
t.
TR
UE
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#28


29 Op
. er
ati
on
s
m
an
ag
er
s,
wh
o
us
ua
lly
us
e
qu
an
tit
ati
ve
ap
pr
oa
ch
es,
ha
ve
no
re
sp
on
sib
ilit
y
to
m
ak
e
et
hic
al
de
cis
io
ns.

FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#29


30 Pri
. or
to
th
e
In
du
str
ial
Re
vol
uti
on
,
go
od
s
we
re
pr
od
uc
ed
pri
m
ari
ly
by
cr
aft
sm
en
or
th
eir
ap
pr
en
tic
es
usi
ng
cu
st
o
m
m
ad
e
pa
rts
.
TR
UE
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
07
Brie
fly
des
crib
e
the
hist
oric
al
evol
utio
n of
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-
Cha
pter
01
#30

31 Fr
. ed
eri
ck
Ta
ylo
r
is
oft
en
ref
err
ed
to
as
th
e
"fa
th
er
of
sci
en
tifi
c
m
an
ag
e
m
en
t".
TR
UE
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
07
Brie
fly
des
crib
e
the
hist
oric
al
evol
utio
n of
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-
Cha
pter
01
#31


32 Th
. e
Hu
m
an
Re
lat
io
ns
Mo
ve
m
en
t,
wh
ich
e
m
ph
asi
ze
d
th
e
im
po
rta
nc
e
of
th
e
hu
m
an
el
e
m
en
t
in
jo
b
de
sig
n,
wa
s
re
pl
ac
ed
by
th
e
m
or
e
te
ch
nic
al
as
pe
cts
of
Sci
en
tifi
c
Ma
na
ge
m
en
t.
FA
LS
E
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
07
Brie
fly
des
crib
e
the
hist
oric
al

evol
utio
n of
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-
Cha
pter
01
#32


33 A
. m
on
g
Fo
rd'
s
m
an
y
co
ntr
ib
uti
on
s
wa
s
th
e
int
ro
du
cti
on
of
m
as
s
pr
od
uc
tio
n,
usi
ng
th
e
co
nc
ep
t
of
int
er
ch
an
ge
ab
le
pa
rts
an
d
di
vis
io
n
of
la
bo
ur.
TR
UE
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
07
Brie
fly
des
crib
e
the
hist
oric
al
evol
utio
n of
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-
Cha
pter
01
#33


34 Th
. e
im
pa
ct
of
gl
ob
ali
za
tio
n
for
m
an
uf
ac
tur
in
g
co
m
pa
ni
es
ha
s
re
du
ce
d
in
re
ce
nt
ye
ar
s
be
ca
us
e
of
th
e
inc
re
asi
ng
co
st
to
shi
p
go
od
s
to
for
ei
gn
m
ar
ke
ts.
FA
LS
E
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
08
Ide
ntif
y
som
e of
the
maj
or
tren
ds
that
afe
ct
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-

Cha
pter
01
#34


35 Op
. er
ati
on
s
m
an
ag
e
m
en
t
en
co
m
pa
ss
es
all
of
th
e
fol
lo
wi
ng
EX
CE
PT:
A.
B.

C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe
of
ope
rati
ons
ma
nag

em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#35


36 W
. hic
h
of
th
e
fol
lo
wi
ng
is
a
re
as
on
for
st
ud
yi
ng
op
er
ati
on
s
m
an
ag
e
m
en
t?

A.

B.


C.

D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
01

Def
ne
the
ter
m
ope
rati
ons
ma
nag
em
ent
and
ide
ntif
y
ope
rati
ons
ma
nag
em
ent
jobs
.
Ste
ven
son
-
Cha
pter
01
#36


37 Th
. e
thr
ee
pri
m
ar
y
fu
nc
tio
ns
th
at
exi
st
in
m
os
t
bu
sin
es
s
or
ga
niz
ati
on
s
ar
e:

A.
B.

C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#37


38 Th
. e
thr
ee
m
aj
or
fu
nc
tio
ns
of
bu
sin
es
s
or
ga
niz
ati
on
s:
A.

B.
C.
D.

E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#38


39 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
ty
pe
of
se
rvi
ce
op
er
ati
on
s?
A.
B.

C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
04
Co
mp
are
goo
ds
vers
us
serv
ices
.
Ste
ven
son
-
Cha
pter
01
#39


40 Me
. as
ur
e
m
en
ts
ta
ke
n
at
va
rio
us
po
int
s
in
th
e
tra
ns
for
m
ati
on
pr
oc
es
s
for
co
ntr
ol
pu
rp
os
es
ar
e
cal
le
d:
A.

B.
C.
D.
E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter

01
#40


41 Me
. as
uri
ng
pr
oc
es
s
ou
tp
ut
s
at
va
rio
us
po
int
s
in
or
de
r
to
co
m
pa
re
ou
tp
ut
s
to
pr
evi
ou
sly
es
ta
bli
sh
ed
st
an
da
rd
s
to
de
ter
mi
ne
if
co
rre
cti
ve
ac
tio
n
is
ne
ed
ed
is
cal
le
d:
A.
B.

C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#41


42 Val
. ue
-
ad
de
d
ref
er
s
to:
A.
B.

C.

D.
E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e

maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#42


43 Ec
. on
o
mi
c
an
aly
sis
of
in
ve
st
m
en
t
pr
op
os
als
,
an
d
pr
ovi
sio
n
of
fu
nd
s
ar
e
ac
tiv
iti
es
as
so
cia
te
d
wit
h
th
e:

A.
B.
C.
D.
E.
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
02
Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#43


44 Th
. e
m
ar
ke
tin
g
fu
nc
tio
n's
m
ai
n
co
nc
er
n
is
wit
h:
A.

B.
C.

D.
E.
Dif
cult
y:
Eas
y
Lea
rnin
g
Obj
ecti
ve:
01-
02

Ide
ntif
y
the
thre
e
maj
or
fun
ctio
nal
are
as
of
org
aniz
atio
ns
and
des
crib
e
how
the
y
inte
rrel
ate.
Ste
ven
son
-
Cha
pter
01
#44


45 Sc
. he
du
lin
g,
ex
ec
uti
on
an
d
co
ntr
ol
de
cis
io
n
ar
e
us
ua
lly
___
___
___
_
an
d
___
___
___
_
ter
m.
A.

B.
C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe
of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#45


46 W
. hic
h
of
th
e
fol
lo
wi
ng
do
es
no
t
rel
at
e
to
sy
st
e
m
de
sig
n?
A.
B.

C.
D.
E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e

the
sco
pe
of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#46


47 Ta
. cti
cal
op
er
ati
on
al
ac
tiv
iti
es
in
vol
ve
m
aki
ng
de
cis
io
ns
ab
ou
t
all
of
th
e
fol
lo
wi
ng
EX
CE
PT:
A.

B.
C.
D.
E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe
of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#47


48 Sy
. st
e
m
ca
pa
cit
y
an
d
loc
ati
on
of
fa
cili
tie
s
ar
e
ex
a
m
pl
es
of:
A.
B.

C.
D.
E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
03
Des
crib
e
the
sco
pe
of
ope
rati
ons
ma
nag
em
ent
and
pro
vide
an
ove
rvie
w of
this
boo
k
incl
udi
ng
dif
ere
ntia
ting
bet
wee
n
desi
gn
and
ope
rati
on
deci
sion
s.
Ste
ven
son
-
Cha
pter
01
#48


49 Th
. e
re
sp
on
sib
ilit
ies
of
op
er
ati
on
s
m
an
ag
er
s
cla
ssi
fie
d
as
pl
an
ni
ng
ac
tiv
iti
es
ar
e:

A.

B.

C.
D.

E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
05
Disc
uss
the
ope
rati
ons
ma
nag
ers
job.
Ste
ven
son
-
Cha
pter
01
#49


50 W
. hic
h
of
th
e
fol
lo
wi
ng
re
sp
on
sib
ilit
ies
of
op
er
ati
on
s
m
an
ag
er
s
is
co
nsi
de
re
d
a
dir
ec
tin
g
ac
tiv
ity
rat
he
r
th
an
a
pl
an
ni
ng
or
co
ntr
ol
ac
tiv
ity
?
A.
B.
C.

D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
05
Disc
uss
the
ope
rati
ons
ma
nag
ers
job.
Ste
ven
son
-
Cha
pter
01
#50


51 Of
. th
e
fol
lo
wi
ng
,
wh
ich
as
pe
ct
of
th
e
ev
ol
uti
on
of
op
er
ati
on
s
m
an
ag
e
m
en
t
is
a
ffil
iat
ed
wit
h
Ja
pa
ne
se
m
an
uf
ac
tur
in
g
co
m
pa
ni
es
?
A.
B.

C.
D.
E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
07
Brie
fly
des
crib
e
the
hist
oric
al

evol
utio
n of
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-
Cha
pter
01
#51


52 W
. hic
h
is
no
ta
sig
ni
fic
an
t
di
ffe
re
nc
e
be
tw
ee
n
m
an
uf
ac
tur
in
g
an
d
se
rvi
ce
op
er
ati
on
s?
A.

B.
C.
D.
E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
04
Co
mp
are
goo
ds
vers
us
serv
ices
.
Ste
ven
son
-
Cha
pter
01
#52


53 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
ch
ar
ac
ter
isti
c
of
se
rvi
ce
op
er
ati
on
s?
A.

B.
C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
04
Co
mp
are
goo
ds
vers
us
serv
ices
.
Ste
ven
son
-
Cha
pter
01
#53


54 Th
. e
re
sp
on
sib
ilit
ies
of
op
er
ati
on
s
m
an
ag
er
s
cla
ssi
fie
d
as
co
ntr
olli
ng
ac
tiv
iti
es
ar
e:

A.

B.

C.
D.

E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
05
Disc
uss
the
ope
rati
ons
ma
nag
ers
job.
Ste
ven
son
-
Cha
pter
01
#54


55 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
ge
ne
ral
ap
pr
oa
ch
to
de
cis
io
n-
m
aki
ng
?
A.

B.
C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#55


56 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
ch
ar
ac
ter
isti
c
of
m
od
els
us
ed
to
su
pp
ort
de
cis
io
n
m
aki
ng
?

A.

B.

C.

D.

E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma

nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#56


57 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
t
tru
e
ab
ou
t
th
e
sy
st
e
ms
ap
pr
oa
ch
?

A.
B.

C.

D.

E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#57


58 W
. hic
h
is
no
ta
qu
an
tit
ati
ve
ap
pr
oa
ch
to
pr
ob
le
m
sol
vi
ng
?
A.
B.

C.
D.
E.
Dif
cult
y:
Har
d
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope

rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#58


59 De
. ali
ng
wit
h
th
e
fa
ct
th
at
ce
rta
in
as
pe
cts
of
an
y
m
an
ag
e
m
en
t
sit
ua
tio
n
ar
e
m
or
e
im
po
rta
nt
th
an
ot
he
rs
is
cal
le
d:
A.
B.
C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma
king
.
Ste
ven
son
-
Cha
pter
01
#59


60 Th
. e
fa
ct
th
at
im
pr
ov
e
m
en
ts
in
a
fe
w
ke
y
ar
ea
s
of
op
er
ati
on
s
wil
l
ha
ve
m
or
e
im
pa
ct
th
an
m
an
y
im
pr
ov
e
m
en
ts
in
les
s
sig
ni
fic
an
t
ar
ea
s
is
ref
err
ed
to
as
th
e
___
___
___
__.
A.
B.

C.
D.
E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
06
Des
crib
e
the
key
asp
ects
of
ope
rati
ons
ma
nag
em
ent
deci
sion
ma

king
.
Ste
ven
son
-
Cha
pter
01
#60


61 W
. hic
h
of
th
e
fol
lo
wi
ng
de
vel
op
m
en
ts
rel
at
ed
to
th
e
his
tor
ica
l
ev
ol
uti
on
of
op
er
ati
on
s
m
an
ag
e
m
en
t
is
th
e
ol
de
st?
A.

B.

C.

D.

E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
07
Brie
fly
des
crib
e
the
hist
oric
al
evol
utio
n of
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-
Cha

pter
01
#61


62 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
t
pr
op
erl
y
m
at
ch
ed
?

A.
B.

C.
D.

E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
07
Brie
fly
des
crib
e
the
hist
oric
al
evol
utio
n of
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-
Cha
pter
01
#62


63 W
. hic
h
of
th
e
fol
lo
wi
ng
is
no
ta
m
aj
or
tre
nd
in
flu
en
cin
g
th
e
str
at
eg
ies
of
m
an
uf
ac
tur
in
g
or
ga
niz
ati
on
s?

A.
B.
C.
D.

E.
Dif
cult
y:
Med
ium
Lea
rnin
g
Obj
ecti
ve:
01-
08
Ide
ntif
y
som
e of
the
maj
or
tren
ds
that
afe
ct
ope
rati
ons
ma
nag
em
ent.
Ste
ven
son
-
Cha
pter
01
#63

1 Summary
Ca #
te of
go Qu
ry est
ion
s
Di 13
ffic
ult
y:
Ea
sy
Di 11
ffic
ult
y:
Ha
rd
Di 39
ffic
ult
y:
Me
diu
m
Le 6
ar
nin
g
Ob
jec
tiv
e:
01
-
01
De
fin
et
he
ter
m
op
er
ati
on
s
ma
na
ge
me
nt
an
di
de
nti
fy
op
er
ati
on
s
ma
na
ge
me
nt j
ob
s.
Le 12
ar
nin
g
Ob
jec
tiv
e:
01
-
02
Ide
nti
fy
th
et
hr
ee
ma
jor
fun
cti
on
al
are
as
of
or
ga
niz
ati
on
sa
nd
de
scr
ibe
ho
wt
he
yi
nt
err
ela
te.
Le 10
ar
nin
g
Ob
jec
tiv
e:
01
-
03
De
scr
ibe
th
es
co
pe
of
op
er
ati
on
s
ma
na
ge
me
nt
an
dp
rov
ide
an
ov
erv
ie
w
of
thi
sb
oo
ki
ncl
udi
ng
diff
ere
nti
ati
ng
be
tw
ee
nd
esi
gn
an
do
pe
rat
ion
de
cis
ion
s.
Le 7
ar
nin
g
Ob
jec
tiv
e:
01
-
04
Co
mp
are
go
od
sv
ers
us
ser
vic
es.
Le 4
ar
nin
g
Ob
jec
tiv
e:
01
-
05
Dis
cu
ss
th
eo
pe
rat
ion
s
ma
na
ge
rs j
ob.
Le 15
ar
nin
g
Ob
jec
tiv
e:
01
-
06
De
scr
ibe
th
ek
ey
as
pe
cts
of
op
er
ati
on
s
ma
na
ge
me
nt
de
cis
ion
ma
kin
g.
Le 7
ar
nin
g
Ob
jec
tiv
e:
01
-
07
Bri
efl
yd
es
cri
be
th
eh
ist
ori
cal
ev
olu
tio
no
fo
pe
rat
ion
s
ma
na
ge
me
nt.
Le 2
ar
nin
g
Ob
jec
tiv
e:
01
-
08
Ide
nti
fy
so
me
of
th
e
ma
jor
tre
nd
st
ha
ta
ffe
ct
op
er
ati
on
s
ma
na
ge
me
nt.
St 63
ev
en
so
n-
Ch
ap
ter
01

Test Bank For Operations Management, 4th Canadian Edition - Stevenson

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Test Bank For Operations Management, 4th Canadian Edition - Stevenson

Uploaded by

Copyright:

Available Formats

Full file at http://testbankeasy.

3. Effectiveness refers to achieving intended goals whereas efficiency refers to

4. Operations, marketing, and finance function independently of each other in most

5. The operations function exists only in firms that are goods-oriented.

6. Operations management pertains almost exclusively to the management of

download full file at http://testbankeasy.com

13. An example of a system operations decision is choice of location.

16. Managing inventory levels is considered an organizing operations management

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com

download full file at http://testbankeasy.com