Internal factors

Company

The owner, Dr.Timothy Jones decided to computerize the current business

process.

The employees has a high workload.

Customers

Customers always favour fast and quality service. With the number of patients
manual process will be a hindrance to achieving a faster server.

Competitors

Other health institutions might already be using computerize process, if they

will not adapt with this process NCHC will not be able to meet the competition.

External Factors

Demographic

The new century health clinic is situated in a crowded place and they have a
large number of patients. A computerize process will help provide faster and better
service with these patients.

Economic Environment

Adapting a new business process will help improve the financial growth of the
clinic because faster service will attract more customer.

Technological Environment

The new technology particularly information system and/or computerize process

influences the quality of care by capturing, transferring, storing, managing and
designing medical information. It can help increase the effectiveness and efficiency
of decision making that will improve customer satisfaction.

Natural Environment

The current business process is unable to secure the clinics file in case of the
occurrence of a fortuitous event. With the computerize process files are well
secured.
Government Policies

The government is now encouraging hospitals, clinics and other health service
providers to use health information technology and wireless access for health.