Preparation of End of Month Responsibility: ALL OFFICE STAFF

Patient Statements
The New Century health clinic
deals with a large amount of
patients and different
processes that are being
done daily this includes
appointments, patient
records,
accounting processes, clinic
supplies and payroll which
takes a long time to be
updated
and to be accessed. An
organized and reliable
information system is needed
to handle
all the daily routine and
produce reports that will
summarize the activity of the
business
up-to-date for the owner to
have a basis for his decision.
Transaction Processing (TP) Systems process data generated by day-to-day
business operations. TP systems perform a series of tasks whenever a specific
transaction occurs. Examples of TP systems include customer order processing,
accounts receivable, warranty claim processing. New Century would benefit from
TP systems because its efficient. The TP systems process a set of transaction-
related commands as a group rather than individually. Another benefit of New
Century would be to protect integrity. TP systems ensure that if a single element
of a transaction fails, the system does not process the rest of the transaction.
New Century might use a transaction processing system for appointment
processing; its most critical day-to-day business operation.
1. Transaction processing system
Tom Capaletti could use this system to help him with insurance
reporting and accounting. Susan Gifford could use it to maintain
and update data base of penitent records, also transaction
processing would be helpful in securing such data base.
Carla Herrera could use it for accurate ordering and organizing of
office and clinic supply. Fred Brown can use it to prepare pay roll
and tax reporting.
Transaction processing system is integral part of every business
related system, so it can be used for many business related tasks.

Business support system works hand-to-hand with transaction

processing system by supporting each other and it can take away
some of the transaction processing task, also it is useful at all
level of employees. It can be used to support customer; provide
web-based self service for customers,
for example customers or patients could pay or lookup their billing statement
online. Also it could be
used for pay roll, accounting and maintain inventory.
User Productivity Systems are technological systems that increase employee
productivity. Examples of User Productivity Systems include e-mail, voice mail,
fax, video and Web conferencing, word processing, automated calendars,
database management, spreadsheets, desktop publishing, presentation graphics,
company intranets, and high-speed Internet access. New Century Company
improves productivity by providing their employees with this technology. For a
user productivity system, New Century might consider a database management
system that will help all employees access patient records faster and more
accurately.

User productivity systems as word processing systems, fax,

voice, and intranet could speed up productivity and lower cost by
automating some of the common tasks. New Century could use
data base management system to help with date base updates.
Business e-mail system would be useful to communicate with
employees and customers at business level. Medical user
productivity software would help ensure accuracy of records and
it would simplify insurance billing and patient statements, also
this system could allow user to enter their personal information
through internet to lower waiting time for patients and two lower
amounts of data processed by employees each time new
customer makes appointment. Groupware software could be
useful to share data among all employees and it would help with
employee collaboration.