Professional Documents
Culture Documents
Online banking is an electronic payment system that enables customers of a financial institution to
conduct financial transactions on a website operated by the institution, such as a retail bank, virtual
bank, credit union or building society. Online banking is also referred as internet banking, e-
banking, virtual banking and by other terms.
To access a financial institution's online banking facility, a customer with internet access would need
to register with the institution for the service, and set up a password and other credentials for
customer verification. The credentials for online banking is normally not the same as for telephone
banking. Financial institutions now routinely allocate customers numbers, whether or not customers
have indicated an intention to access their online banking facility. Customers' numbers are normally
not the same as account numbers, because a number of customer accounts can be linked to the
one customer number. The customer number can be linked to any account that the customer
controls, such as cheque, savings, loan, credit card and other accounts.
To access online banking, a customer visits the financial institution's secure website, and enters the
online banking facility using the customer number and credentials previously setup. Online banking
services usually include viewing and downloading balances and statements, and may include the
ability to initiate payments, transfers and other transactions, as well as interacting with the bank in
other ways.
FEATURES
Online banking facilities offered by various financial institutions have many features and capabilities
in common, but also have some that are application specific.
A bank customer can perform non-transactional tasks through online banking, including -
Bank customers can transact banking tasks through online banking, including -
Paying third parties, including bill payments (see, e.g., BPAY) and third party fund
transfers (see, e.g., FAST)
Some financial institutions offer special internet banking services, for example:
Personal financial management support, such as importing data into personal accounting
software. Some online banking platforms support account aggregation to allow the customers to
monitor all of their accounts in one place whether they are with their main bank or with other
institutions.
Advantages
There are some advantages on using e-banking both for banks and customers:
Permanent access to the bank
Access anywhere
Security[
Security of a customer's financial information is very important, without which online banking could
not operate. Similarly the reputational risks to the banks themselves are important. [5] Financial
institutions have set up various security processes to reduce the risk of unauthorized online access
to a customer's records, but there is no consistency to the various approaches adopted.
Though single password authentication is still in use, it by itself is not considered secure enough for
online banking in some countries. Basically there are two different security methods in use for online
banking:
The PIN/TAN system where the PIN represents a password, used for the login and TANs
representing one-time passwordsto authenticate transactions. TANs can be distributed in
different ways, the most popular one is to send a list of TANs to the online banking user by
postal letter. Another way of using TANs is to generate them by need using a security token.
These token generated TANs depend on the time and a unique secret, stored in the security
token (two-factor authentication or 2FA).
More advanced TAN generators (chipTAN) also include the transaction data into the TAN
generation process after displaying it on their own screen to allow the user to discover man-
in-the-middle attacks carried out by Trojans trying to secretly manipulate the transaction data
in the background of the PC.[6]
Another way to provide TANs to an online banking user is to send the TAN of the current
bank transaction to the user's (GSM) mobile phone via SMS. The SMS text usually quotes
the transaction amount and details, the TAN is only valid for a short period of time. Especially
in Germany, Austria and the Netherlands many banks have adopted this"SMS TAN" service.
Usually online banking with PIN/TAN is done via a web browser using SSL secured
connections, so that there is no additional encryption needed.
Signature based online banking where all transactions are signed and encrypted
digitally. The Keys for the signature generation and encryption can be stored on
smartcards or any memory medium, depending on the concrete implementation
(see, e.g., the Spanish ID card DNI electrnico[7]).
Attacks
Attacks on online banking used today are based on deceiving the user to steal login
data and valid TANs. Two well known examples for those attacks
are phishing and pharming.Cross-site scripting and keylogger/Trojan horses can also be
used to steal login information.
A method to attack signature based online banking methods is to manipulate the used
software in a way, that correct transactions are shown on the screen and faked
transactions are signed in the background.
Another kind of attack is the so-called man-in-the-browser attack, a variation of the man-
in-the-middle attack where a Trojan horse permits a remote attacker to secretly modify
the destination account number and also the amount in the web browser.
Countermeasures
There exist several countermeasures which try to avoid attacks. Digital certificates are
used against phishing and pharming, in signature based online banking variants
(HBCI/FinTS) the use of "Secoder" card readers is a measurement to uncover software
side manipulations of the transaction data.[11] To protect their systems against Trojan
horses, users should use virus scanners and be careful with downloaded software or e-
mail attachments.
In 2001, the U.S. Federal Financial Institutions Examination Council issued guidance
for multifactor authentication (MFA) and then required to be in place by the end of 2006.
[12]
In 2012, the European Union Agency for Network and Information Security advised all
banks to consider the PC systems of their users being infected by malware by default
and therefore use security processes where the user can cross-check the transaction
data against manipulations like for example (provided the security of the mobile phone
holds up)SMS TAN where the transaction data is send along with the TAN number or
standalone smartcard readers with an own screen including the transaction data into the
TAN generation process while displaying it beforehand to the user (see chipTAN) to
counter man-in-the-middle attacks
In a very general sense, a consortium is any group of individuals or entities that decides
to pool resources toward a given objective. A consortium is usually governed by a legal
contract that delegates responsibilities among its members. In the financial world, a
consortium refers to several lending institutions that group together to jointly finance a
single borrower. These multiple banking arrangements are very similar to a loan
syndication, although there are structural and operational differences between the two.
Loan Syndication
While a loan syndication also involves multiple lenders and a single borrower, the term
is generally reserved for loans that involve international transactions, different currencies
and a necessary banking cooperation to guarantee payments and reduce exposure. A
loan syndication is headed by a managing bank that is approached by the borrower to
arrange credit. The managing bank is generally responsible for negotiating
conditions and arranging the syndicate. In return, the borrower generally pays the
bank a fee.
The managing bank in a loan syndication is not necessarily the majority lender, or
"lead" bank. Any of the participating banks may act as lead or assume the
responsibilities of the managing bank depending on how the credit agreement is
drawn up.
Consortium lending
Like a loan syndication, consortium financing occurs for transactions that might not take
place with a single lender. Several banks may agree to jointly supervise a single
borrower with a common appraisal, documentation and follow-up. Consortiums are not
built to handle international transactions such as a syndication loan; instead, a
consortium may arise because the size of the project at hand is simply too large or too
risky for any single lender to assume. Sometimes the participating banks form a
newconsortium bank that functions by leveraging assets from each institution and
disbands after the project is complete.
Consortium Lending is that type of lending in which two or more banks come together to finance the
big projects requiring huge amount of money. Consortium lending is usually done by banks to
distribute the risks among the group of banks ,it is also used by smaller banks to use as an
opportunity to be a part of the big project financing and to gain expertise in this area. Big banks by
resorting to consortium lending not only saves their prospective customers but also builds good
relations with other banks.
MPBF stands for Maximum Permissible Banking Finance in Indian Banking Sector.
As per the recommendations of Tandon Committee, the corporate are discouraged
from accumulating too much of stocks of current assets and are recommended to
move towards very lean inventories and receivable levels.
Depending on the size of credit required, two methods are in practice to fund the
working capital needs of the corporate.
Method I: For corporate whose credit requirement is less than Rs.10 lakhs, banks
can find the working capital required. Working capital is calculated as difference of
total current assets and current liabilities other than bank borrowings (called
Maximum Permissible Bank Finance or MPBF). Banks can finance a maximum of 75
per cent of the required amount and the rest of the balance has to come out of
long-term funds.
Method II: For corporate with credit requirement of more than Rs.10 lakhs this
method is used. In this method, the borrower finances minimum of 25% of its total
current assets out of long term funds. The rest will be provided by the bank
through MPBF. Thus, total current liabilities inclusive of bank borrowings could not
exceed 75% of current assets.
For determining the maximum permissible bank finance (MPBF), the methods suggested were :
Method I : 0.75 (CA - CL)
LOAN PRICING
The price that customers are charged for the use of an earning
asset represents the sum of the costs of the banks funds the
administrative costs e.g salaries, compensation for non-earning
assets and other costs. If pricing adequately compensates for these
costs and customer to be fair .based on the funds and service
received.
The price of loan is the interest rate the borrowers must pay to the
bank, in addition to the amount borrowed(principal).The
price/interest rate of a loan is determined by the true cost of the
loan to the bank(base rate)plus profit/risk premium for the banks
services and acceptance of risk.
1. Interest expense,
3. Cost of capital
Fixed rate The loan is written at fixed interest rate which is negotiated
at an origination. The rate remains fixed until maturity.
Variable rate The rate of interest changes basing on the minimum rate
from time to time depending on the demand for and supply
of fund.
Prime rate Usually, relatively low rate offered to the highly honored
clients for track record.
Rate for general This rate is applied for general borrowers .This rate is
customer usually higher than the prime rate.
Caps and Floors For loans extended at variable rates, limits are placed on
the extent to which the rate may vary. A cap is the upper
limit and a floor is the lower limit.
Prime times This special rate is number of times greater than the prime
rate. If the maturity of the loan is increased or decreased,
this rate will also be increased or decreased in a multiple.
Rates on other The interest rate can also be determined on the basis of
basis current interest rate of debt instruments or the regional
index of change of interest/price.
Fees ,charges etc. After sanctioning credit but before disbursing the amount
to the borrower, a charge is taken for this interim
period .This charge helps to prevent the loan taker from
making unnecessary delay in taking loan.
Regardless, the result is the same: a new security is created, backed up by the
claims against the mortgagors' assets. This security can be sold to participants in
the secondary mortgage market. This market is extremely large, providing a
significant amount of liquidity to the group of mortgages, which otherwise would
have been quite illiquid on their own. (For a one-stop shop on subprime
mortgages, the secondary market and the subprime meltdown, check out
the Subprime Mortgages Feature.)
Furthermore, at the time the MBS is being created, the issuer will often choose to
break the mortgage pool into a number of different parts, referred to as tranches.
These tranches can be structured in virtually any way the issuer sees fit, allowing
the issuer to tailor a single MBS for a variety of risk tolerances. Pension funds will
typically invest in high-credit rated mortgage-backed securities, while hedge
funds will seek higher returns by investing in those with low credit ratings
special types of securitization
Master trust
A master trust is a type of SPV particularly suited to handle revolving credit card balances, and has
the flexibility to handle different securities at different times. In a typical master trust transaction, an
originator of credit card receivables transfers a pool of those receivables to the trust and then the
trust issues securities backed by these receivables. Often there will be many tranched securities
issued by the trust all based on one set of receivables. After this transaction, typically the originator
would continue to service the receivables, in this case the credit cards.
There are various risks involved with master trusts specifically. One risk is that timing of cash flows
promised to investors might be different from timing of payments on the receivables. For example,
credit card-backed securities can have maturities of up to 10 years, but credit card-backed
receivables usually pay off much more quickly. To solve this issue these securities typically have a
revolving period, an accumulation period, and an amortization period. All three of these periods are
based on historical experience of the receivables. During the revolving period, principal payments
received on the credit card balances are used to purchase additional receivables. During the
accumulation period, these payments are accumulated in a separate account. During the
amortization period, new payments are passed through to the investors.
A second risk is that the total investor interests and the seller's interest are limited to receivables
generated by the credit cards, but the seller (originator) owns the accounts. This can cause issues
with how the seller controls the terms and conditions of the accounts. Typically to solve this, there is
language written into the securitization to protect the investors and potential receivables.
A third risk is that payments on the receivables can shrink the pool balance and under-collateralize
total investor interest. To prevent this, often there is a required minimum seller's interest, and if there
was a decrease then an early amortization event would occur.[18]
Issuance trust
In 2000, Citibank introduced a new structure for credit card-backed securities, called an issuance
trust, which does not have limitations that master trusts sometimes do, that requires each issued
series of securities to have both a senior and subordinate tranche. There are other benefits to an
issuance trust: they provide more flexibility in issuing senior/subordinate securities, can increase
demand because pension funds are eligible to invest in investment-grade securities issued by them,
and they can significantly reduce the cost of issuing securities. Because of these issues, issuance
trusts are now the dominant structure used by major issuers of credit card-backed securities. [18]
Grantor trust
Grantor trusts are typically used in automobile-backed securities and REMICs (Real Estate
Mortgage Investment Conduits). Grantor trusts are very similar to pass-through trusts used in the
earlier days of securitization. An originator pools together loans and sells them to a grantor trust,
which issues classes of securities backed by these loans. Principal and interest received on the
loans, after expenses are taken into account, are passed through to the holders of the securities on
a pro-rata basis.[22]
Owner trust
In an owner trust, there is more flexibility in allocating principal and interest received to different
classes of issued securities. In an owner trust, both interest and principal due to subordinate
securities can be used to pay senior securities. Due to this, owner trusts can tailor maturity, risk and
return profiles of issued securities to investor needs. Usually, any income remaining after expenses
is kept in a reserve account up to a specified level and then after that, all income is returned to the
seller. Owner trusts allow credit risk to be mitigated by over-collateralization by using excess
reserves and excess finance income to prepay securities before principal, which leaves more
collateral for the other classes.
Advantages to issuer
Reduces funding costs: Through securitization, a company rated BB but with AAA worthy cash flow
would be able to borrow at possibly AAA rates. This is the number one reason to securitize a cash
flow and can have tremendous impacts on borrowing costs. The difference between BB debt and
AAA debt can be multiple hundreds of basis points. For example, Moody's downgraded Ford Motor
Credit's rating in January 2002, but senior automobile backed securities, issued by Ford Motor Credit
in January 2002 and April 2002, continue to be rated AAA because of the strength of the underlying
collateral and other credit enhancements.[18]
Reduces asset-liability mismatch: "Depending on the structure chosen, securitization can offer
perfect matched funding by eliminating funding exposure in terms of bothduration and pricing
basis."[23] Essentially, in most banks and finance companies, the liability book or the funding is from
borrowings. This often comes at a high cost. Securitization allows such banks and finance
companies to create a self-funded asset book.
Lower capital requirements: Some firms, due to legal, regulatory, or other reasons, have a limit or
range that their leverage is allowed to be. By securitizing some of their assets, which qualifies as a
sale for accounting purposes, these firms will be able to remove assets from their balance sheets
while maintaining the "earning power" of the assets.[22]
Locking in profits: For a given block of business, the total profits have not yet emerged and thus
remain uncertain. Once the block has been securitized, the level of profits has now been locked in
for that company, thus the risk of profit not emerging, or the benefit of super-profits, has now been
passed on.
Off balance sheet: Derivatives of many types have in the past been referred to as "off-balance-
sheet." This term implies that the use of derivatives has no balance sheet impact. While there are
differences among the various accounting standards internationally, there is a general trend towards
the requirement to record derivatives at fair value on the balance sheet. There is also a generally
accepted principle that, where derivatives are being used as a hedge against underlying assets or
liabilities, accounting adjustments are required to ensure that the gain/loss on the hedged instrument
is recognized in the income statement on a similar basis as the underlying assets and liabilities.
Certain credit derivatives products, particularly Credit Default Swaps, now have more or less
universally accepted market standard documentation. In the case of Credit Default Swaps, this
documentation has been formulated by the International Swaps and Derivatives Association (ISDA)
who have for a long time provided documentation on how to treat such derivatives on balance
sheets.
Earnings: Securitization makes it possible to record an earnings bounce without any real addition to
the firm. When a securitization takes place, there often is a "true sale" that takes place between the
Originator (the parent company) and the SPE. This sale has to be for the market value of the
underlying assets for the "true sale" to stick and thus this sale is reflected on the parent company's
balance sheet, which will boost earnings for that quarter by the amount of the sale. While not illegal
in any respect, this does distort the true earnings of the parent company.
Admissibility: Future cashflows may not get full credit in a company's accounts (life insurance
companies, for example, may not always get full credit for future surpluses in their regulatory
balance sheet), and a securitization effectively turns an admissible future surplus flow into an
admissible immediate cash asset.
Liquidity: Future cashflows may simply be balance sheet items which currently are not available for
spending, whereas once the book has been securitized, the cash would be available for immediate
spending or investment. This also creates a reinvestment book which may well be at better rates.
Disadvantages to issuer
May reduce portfolio quality: If the AAA risks, for example, are being securitized out, this would
leave a materially worse quality of residual risk.
Costs: Securitizations are expensive due to management and system costs, legal
fees, underwriting fees, rating fees and ongoing administration. An allowance for unforeseen costs is
usually essential in securitizations, especially if it is an atypical securitization.
Size limitations: Securitizations often require large scale structuring, and thus may not be cost-
efficient for small and medium transactions.
Risks: Since securitization is a structured transaction, it may include par structures as well as credit
enhancements that are subject to risks of impairment, such as prepayment, as well as credit loss,
especially for structures where there are some retained strips.
Advantages to investors
Opportunity to invest in a specific pool of high quality assets: Due to the stringent requirements
for corporations (for example) to attain high ratings, there is a dearth of highly rated entities that
exist. Securitizations, however, allow for the creation of large quantities of AAA, AA or A rated bonds,
and risk averse institutional investors, or investors that are required to invest in only highly rated
assets, have access to a larger pool of investment options.
Portfolio diversification: Depending on the securitization, hedge funds as well as other institutional
investors tend to like investing in bonds created through securitizations because they may
be uncorrelated to their other bonds and securities.
Isolation of credit risk from the parent entity: Since the assets that are securitized are isolated (at
least in theory) from the assets of the originating entity, under securitization it may be possible for
the securitization to receive a higher credit rating than the "parent," because the underlying risks are
different. For example, a small bank may be considered more risky than the mortgage loans it
makes to its customers; were the mortgage loans to remain with the bank, the borrowers may
effectively be paying higher interest (or, just as likely, the bank would be paying higher interest to its
creditors, and hence less profitable).
Risks to investors
Liquidity risk
Credit/default: Default risk is generally accepted as a borrowers inability to meet interest payment
obligations on time.[24] For ABS, default may occur when maintenance obligations on the underlying
collateral are not sufficiently met as detailed in its prospectus. A key indicator of a particular
securitys default risk is its credit rating. Different tranches within the ABS are rated differently, with
senior classes of most issues receiving the highest rating, and subordinated classes receiving
correspondingly lower credit ratings.[19] Almost all mortgages, including reverse mortgages, and
student loans, are now insured by the government, meaning that taxpayers are on the hook for any
of these loans that go bad even if the asset is massively over-inflated. In other words, there are no
limits or curbs on over-spending, or the liabilities to taxpayers.
However, the credit crisis of 20072008 has exposed a potential flaw in the securitization process
loan originators retain no residual risk for the loans they make, but collect substantial fees on loan
issuance and securitization, which doesn't encourage improvement of underwriting standards.
Event risk
Currency interest rate fluctuations: Like all fixed income securities, the prices of fixed rate ABS
move in response to changes in interest rates. Fluctuations in interest rates affect floating rate ABS
prices less than fixed rate securities, as the index against which the ABS rate adjusts will reflect
interest rate changes in the economy. Furthermore, interest rate changes may affect the prepayment
rates on underlying loans that back some types of ABS, which can affect yields. Home equity loans
tend to be the most sensitive to changes in interest rates, while auto loans, student loans, and credit
cards are generally less sensitive to interest rates. [19]
Contractual agreements
Moral hazard: Investors usually rely on the deal manager to price the securitizations underlying
assets. If the manager earns fees based on performance, there may be a temptation to mark up the
prices of the portfolio assets. Conflicts of interest can also arise with senior note holders when the
manager has a claim on the deal's excess spread.[25]
Servicer risk: The transfer or collection of payments may be delayed or reduced if the servicer
becomes insolvent. This risk is mitigated by having a backup servicer involved in the transaction. [19]
The Indian banking sector is broadly classified into scheduled banks and non-scheduled banks.All
banks which are included in the Second Schedule to the Reserve Bank of India Act, 1934 are
Scheduled Banks. These banks comprise Scheduled Commercial Banks and Scheduled Co-
operative Banks. Scheduled Co-operative Banks consist of Scheduled State Co-operative Banks
and Scheduled Urban Cooperative Banks.Scheduled Commercial Banks in India are categorized
into five different groups according to their ownership and/or nature of operation:
Nationalised Banks
Foreign Banks
The RBI set up a number of committees to define and co-ordinate banking technology. These have
included:
In 1984 was formed the Committee on Mechanisation in the Banking Industry (1984)
[27]
whose chairman was Dr. C Rangarajan, Deputy Governor, Reserve Bank of India. The major
recommendations of this committee were introducing MICR technology in all the banks in the
metropolises in India.[28] This provided for the use of standardized cheque forms and encoders.
In 1988, the RBI set up the Committee on Computerisation in Banks (1988) [29] headed by Dr.
C Rangarajan. It emphasized that settlement operation must be computerized in the clearing
houses of RBI in Bhubaneshwar, Guwahati, Jaipur, Patna and Thiruvananthapuram. It further
stated that there should be National Clearing of inter-
city chequesat Kolkata, Mumbai, Delhi, Chennai and MICR should be made operational. It also
focused on computerisation of branches and increasing connectivity among branches through
computers. It also suggested modalities for implementing on-line banking. The committee
submitted its reports in 1989 and computerisation began from 1993 with the settlement between
IBA and bank employees' associations.[30]
In 1995, the Committee for proposing Legislation on Electronic Funds Transfer and other
Electronic Payments (1995)[32] again emphasized EFT system
Automated teller machine growth
The total number of automated teller machines (ATMs) installed in India by various banks as of end
June 2012 was 99,218.[33] The new private sector banks in India have the most ATMs, followed by off-
site ATMs belonging to SBI and its subsidiaries and then by nationalised banks and foreign banks,
while on-site is highest for the nationalised banks of India. [30]
Cheque truncation initiative
In 2008 the Reserve Bank of India introduced a system to allow cheque truncation in India,
the cheque truncation system as it was known was first rolled out in the National Capital Region and
then rolled out nationally.
Physical as well as virtual expansion of banking through mobile banking, internet banking, tele
banking, bio-metric and mobile ATMs is taking place [34] since last decade and has gained momentum
in last few years.
The norms which are to be followed while investing funds are called "Prudential Norms." They
are formulated to protect the interests of the shareholders and depositors. Prudential Norms are
generally prescribed and implemented by the central bank of the country. Commercial Banks
have to follow these norms to protect the interests of the customers.
For international banks, prudential norms were prescribed by the Bank for International
Settlements popularly known as BIS. The BIS appointed a Basle Committee on Banking
Supervision in 1988.
2. Basel Committee
Basel committee appointed by BIS formulated rules and regulation for effective supervision of
the central banks. For this it, also prescribed international norms to be followed by the central
banks. This committee prescribed Capital Adequacy Norms in order to protect the interests of the
customers.
Capital Adequacy Ratio (CAR) is defined as the ratio of bank's capital to its risk assets. Capital
Adequacy Ratio (CAR) is also known as Capital to Risk (Weighted) Assets Ratio (CRAR).
The Second Report of Narasimham Committee was submitted in the year 1998-99. It
recommended that the CRAR to be raised to 10% in a phased manner. It recommended an
intermediate minimum target of 9% to be achieved by the year 2000 and 10% by 2002.
1. Tier-I Capital
Capital which is first readily available to protect the unexpected losses is called as Tier-I Capital.
It is also termed as Core Capital.
Paid-Up Capital.
Statutory Reserves.
Other Disclosed Free Reserves : Reserves which are not kept side for meeting any
specific liability.
Capital Reserves : Surplus generated from sale of Capital Assets.
2. Tier-II Capital
Capital which is second readily available to protect the unexpected losses is called as Tier-II
Capital.
There is an important condition that Tier II Capital cannot exceed 50% of Tier-I Capital for
arriving at the prescribed Capital Adequacy Ratio.
Suppose CRAR at 10% on Rs. 150 crores is to be maintained. This means the bank is expected to
have a minimum capital of Rs. 15 crores which consists of Tier I and Tier II Capital items subject
to a condition that Tier II value does not exceed 50% of Tier I Capital. Suppose the total value of
items under Tier I Capital is Rs. 5 crores and total value of items under Tier II capital is Rs. 10
crores, the bank will not have requisite CRAR of Rs. 15 Crores. This is because a maximum of
only Rs. 2.5 Crores under Tier II will be eligible for computation.
4. Subordinated Debt
BANKING CONCEPTS
Banking means accepting for the purpose of lending or investment of deposits of money from the
public Banking deals with withdraw, deposit, cheque and loan. Bank is an institution which deals
money and credit.
Central government is empowered of banking companies. In banking section most important one is
customer. Customer means a person who has an account with a banker. One person cannot be
called as a customer immediately on opening an account but he will be called as after having regular
dealing with a banker.
A customer need not always be an individual. In other words it may be firm, companies, co-
operatives etc. Bank may classified as three type of account
current account
Amount is deposit in fixed periods. In fixed deposit, customer gets more benefit than savings
account. High rate of interest is offered on such deposit.
It is meant for small savers. Its main objective is to encourage the habit of saving in public. In order
to attract the people to saving the money, some commercial banks have introduced a number of new
saving schemes.
For example
Current account
A current account is a running account and it can be operated for any number of times without any
restriction. It is only safeguard the customer. Therefore, it is suitable for business concerns,
companies, institutions and public undertakings.
It is an authorized copy of the customers account with the bank. It is written by the bank and handed
over to the customer for his reference. The customer can get it, updated by banker, each and every
transaction. It is knows as pass book.