ServiceNow

Capabilities
and Offerings

About ServiceNow
ServiceNow is a cloud-based workflow and automation system that can address a myriad of IT and mission needs and capabilities.
ServiceNow is used to support functions that include Business Process Management, Case Management, Enterprise Service Management,
and IT Operations and Support. Accentures ServiceNow offerings leverage this dynamic and powerful technology platform to provide
value-added solutions to clients with high velocity at competitive cost.

Thought Leadership &

Experience set Accenture Apart

Dedicated ServiceNow Delivery Pre-defined training, process

Centers in India, the Philippines guides, and delivery artifacts speed
and San Antonio, TX transition of clients to ServiceNow
solutions
Leader in using Agile development Implementation accelerators to
methods to quickly deploy scalable quickly capture organizational data
ServiceNow-based solutions and configuration information
Hybrid cloud to on-premise More than 350 experienced and
delivery model trained ServiceNow Practitioners
 Accenture ServiceNow Related Offerings

IT Transformation Rapid ITSM

Large, transformative work changing the Delivery of pre-fabricated IT Service
way IT organizations operate. Includes Management processes and capabilities
people, process, organization, operating based on ITIL and Accenture
model, and tool transformation. proven-practices.

ServiceNow Systems Integration Platform Development

Delivery and implementation of ServiceNow Development of custom applications and
capabilities across the enterprise. solutions by exploiting native ServiceNow
capabilities and the CreateNOW platform.

On-Premise Deployments ServiceNow as a Managed Service

Deployment of ServiceNow within a clients Accenture offers ServiceNow as a Managed
data centers. Includes hybrid cloud to Service thru its own multi-tenant instance
on-premise delivery models. and via client-dedicated instances.

ServiceNow Business Case Assessment Enterprise Service Management Offerings

Rapid and objective-based analysis Use of ServiceNow to automate and align
that delivers a business case presenting business service work flow across the
the costs and benefits associated with organization in support of the core mission.
migrating from legacy solutions to
ServiceNow. The evaluation is designed
to provide objective data and net present
value (NPV) results for a 5 year period.

About Accenture Contacts

Accenture is a leading global professional John Esbenshade Lawne Gerhardt
services company, providing a broad range Managing Director Managing Director
of services and solutions in strategy, consulting, Accenture Operations Accenture Technology
digital, technology and operations. Combining lawne.gerhardt@accenture.com
john.f.esbenshade@accenture.com
unmatched experience and specialized skills
across more than 40 industries and all business +1 610-213-5440 +1 914-960-3451
functionsunderpinned by the worlds largest
delivery networkAccenture works at the Julie Manis P. Michael Lutz
intersection of business and technology to Managing Director Managing Director
help clients improve their performance and Accenture Operations Accenture Federal Services
create sustainable value for their stakeholders. julie.manis@accenture.com p.michael.lutz@accenturefederal.com
With approximately 373,000 people serving +1 571-414-3606
clients in more than 120 countries, Accenture +1 614-629-2265
drives innovation to improve the way the
world works and lives. The company generated Jason Wojahn
net revenues of US$31 billion for the fiscal Managing Director
year ending August 31, 2015. Accenture Technology
Visit us at www.accenture.com. jason.wojahn@accenture.com
+1 303-588-7133
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