Professional Documents
Culture Documents
COMMANDMENT 2: Salutation
Refrain from using the Reply All button. In most cases, replying
to the sender alone is the best course of action, unless you want to
escalate the subject matter.
Enter the addresses of those from whom you require action, in the
To field.
In the Cc (or carbon copy) field, enter the email addresses of
those people whom you require to be informed.
Use the Bcc option, when you want to share the information with
another person, but do not want the receiver to know about it. You
can also use this option when you want to inform someone about
that particular subject, without involving them in the exchange of
emails that would follow.
Avoid using Rr (Read Receipt) as it may be annoying for the reader.
For emails going to people outside the company, end the email
by using Regards, followed by your email signature, as approved
by the company.
For internal company emails, end the email with Regards and
your name.
The mails should not end with personal quotes.
Not using "Regards" and directly ending the email may send a
message of arrogance!
COMMANDMENT 10: Before you click "Send"