LGU Organizational

Competency Assessment

August 2004
 Agenda
Brief overview of the study
Content of the instrument
Administration of the instrument
Use of the results
Next steps
 Background/Rationale
Challenge: LGUs to perform and deliver on a
sustained basis
Training is often the answer performance gaps
or organizational change
Experience and research show problem may not
simply be the lack of competent people
Need for organizational culture supportive of
goal-focused and results-oriented performance
 Objectives
Identify the core organizational competencies
that enable individual action and performance in
an LGU
Determine the patterns of organizational
characteristics of successful LGUs
Identify organizational competencies that provide
context to good action and performance
Develop a framework/ organizational capacity building
model using the competency framework to assess
capacity-building requirements of LGUs
 Expected Outputs of Study
Organizational Competency Assessment
Tool for LGUs
Profile of LGU organizational
competencies (selected LGUs)
Dimensions of Capacity-building in
Local Governments

ECONOMIC POLITICAL

SOCIAL CULTURAL

ACTION ENVIRONMENT
 Competencies
Individual competency
= knowledge + skills + attitude + experience.
 Competencies
Organizational competency
= competent work force + valid structures +
efficient processes + effective leadership and
management style + adequate resources +
appropriate technology, tools, facilities +
appropriate culture + effective political
processes.
Organizational Competencies and
the LGPMS
O
rg
Co a n
A s m iz a
se pet tio
ss e n n a
m cy l
en
t
LGU LPPMS DevWatch
Assessment

Inputs Outputs Outcomes

Citizens
Assessment
CSIS
 Business, Enterprise &
Industrial Promotion
Peace, Security
& Disaster Education Agriculture & Fisheries
Preparedness Development

Human Resource
Resource Allocation &
Management & Utilization
Housing & Health and
Development
Resource Basic Utilities Nutrition
Generation Waste
Local
Management
Legislation
& Pollution
Development Control
Planning
Equity Customer
Service

Financial
Citizen Accountability
Participation

Transparency Natural
Resources
Management
Organization and
Staffing
Legislative Support
Focus of the
Transparency
LGU Management
Organizational Systems
Participation
Competency
Continuous
Assessment Improvement/
Innovation
Customer Service
 Organizational Competencies

Organizational
LGPMS LGPMS
Competency Assessment

Throughput Outputs/
Inputs
Inputs (processes) Outcomes
 Organizational Competencies

Throughput Outputs/
Inputs
Inputs (processes) Outcomes

Organization and
Customer Service Staffing
Transparency
Continuous
Management
Improvement/
Systems
Innovation Legislative
Support
Participation
Organizational Competencies
Organization and Staffing
Presence of a office or officer, and personnel
delivering the service
Presence of a full-time office attending to this
service area
Office is staffed by experienced and
knowledgeable officials who are able to produce
the major outputs expected of that office
Organizational Competencies
Legislative support and other enabling
mechanisms
Standing committee in the Sanggunian
focusing on the service area
Issuances intended for the service area
Organizational Competencies
Transparency
Proactively disclosing information that may
interest of affect certain sectors or the general
public
Ensuring LGU activities and decision-making
processes are above board
Communication, information and education
programs
Public access to information
Organizational Competencies
Management Systems
Processes and procedures for planning,
developing, implementing, monitoring and
evaluating programs and projects
Complementation of programs/ synergy
Linkages with LGUs, NGOs, educational/
research institutions for mutual cooperation
Organizational Competencies
Participation
Involving various stakeholders in problem
identification, needs assessment, formulation
of goals and implementation of programs and
projects
NGOs/ Pos are represented in councils,
committees and boards
LGU/ NGO/ private sector tie-ups
Accreditation process for NGOs/POs/ Coops, etc.
Different forums for stakeholders to raise and
analyze issues
Organizational Competencies
Continuous improvement/ innovation
Introducing new or modifying work processes/
procedures/ approaches to accomplish most
with the least overall expenditure of time and
resources
Use of information and communication
technology
Organizational Competencies
Customer Service
Streamlining frontline services to make them
more customer-friendly
Seeking feedback from customers regarding
services
 Use of Tool
Identify strengths and areas for
improvement the LGU
Use as basis for formulating programs to
address organizational capacity-building
needs of the LGU
 Format of Questionnaire
LGU Profile
Divided into 14 Service Areas
Each service area has 5 to 7 competency
clusters
 Administration of Instrument
Respondents: Internal and external
stakeholders per service area
Method: focus group discussion
Complete the survey individually
Discuss rating per item and reasons for rating
Come up with consensus rating for the LGU
LGOO records consensus rating
 Next steps
Feedback on initial results of the
organizational competency profile of the
LGU - September
Compare LGU results with the results at
the national level - October