Written Assignment

ASFA Certificate IV in Financial Services

Competencies assessed:
FNSINC401 Apply principles of professional practice to work in the financial services
industry
BSBWHS201 Contribute to health and safety of self and others
BSBWOR204 Use business technology
FNSCUS402 Resolve disputes
FNSFMK402 Develop and maintain knowledge of financial markets products
FNSORG401 Conduct individual work within a compliance framework
FNSSUP301 Process superannuation fund payments
FNSSUP303 Process superannuation contributions
FNSCUS403 Deliver a professional service to customers
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
FNSSUP305 Implement member investment instructions
BSBCUE309 Develop product and service knowledge for customer engagement
operation

Name [name]

Email [email]

Student [student number]

number

Company Link

Academic misconduct: Important!

You must NOT copy the work of another student. ASFA takes copying and plagiarism very
seriously. Plagiarism is the presentation of the work of others as your own. Students must
ensure the work they submit for any assessment that forms part of this subject is their
own work. When you submit any form of assessment as part of this subject you are
 acknowledging that your assessment is NOT the result of copying or plagiarism.
Penalties may be imposed where there has been a breach of these conditions.
To display your understanding of the course content, all questions must be answered in
your own words. Copying and pasting directly from the course material is unacceptable.
Likewise, copying and pasting material from the internet and other external sources and
presenting it as your own work is also unacceptable. You must appropriately reference
any material from the internet and other external sources.
Students may study as a group; however, each student is still expected to answer the
questions in their own words. Submission of identical answers to any of the questions is
not acceptable. Do not loan your assignment to a student for any reason if another
student plagiarises your assignment (even without your knowledge), your assignment
result may be disregarded and you may be assessed as Not Yet Competent in the
subject concerned.
Where the Assessment Committee concludes that copying or plagiarism has occurred,
the results of the students involved in the case may be disregarded and assessed as Not
Yet Competent in the subject concerned.

Is this your first or second submission? [first/second]

Student declaration: I acknowledge the

Except where I have indicated, the work I am submitting declaration:
in this assignment is my own work. [yes/no]

Result (assessor use only)

Satisfactory or Not Yet Satisfactory S NYS

If your submission is Not Yet Satisfactory:

First attempt: review the feedback on the following pages and resubmit the
relevant section/s of this assignment. Note that you are required to resubmit within 2
weeks.
Second attempt: subject re-enrolment is required

Important: keep a soft copy of your assignment as a backup.

Assessor use only

Results
First submission Second submission

Q1 S NYS - please resubmit S NYS

Q2 S NYS - please resubmit S NYS

Q3a S NYS - please resubmit S NYS

Q3b S NYS - please resubmit S NYS

 First submission Second submission

Q4 S NYS - please resubmit S NYS

Q5 S NYS - please resubmit S NYS

Q6a S NYS - please resubmit S NYS

Q6b S NYS - please resubmit S NYS

Q7 S NYS - please resubmit S NYS

Q8 S NYS - please resubmit S NYS

Q9a S NYS - please resubmit S NYS

Q9b S NYS - please resubmit S NYS

Q9c S NYS - please resubmit S NYS

Q9d S NYS - please resubmit S NYS

Q10a S NYS - please resubmit S NYS

Q10b S NYS - please resubmit S NYS

Q10c S NYS - please resubmit S NYS

Q11 S NYS - please resubmit S NYS

Q12 S NYS - please resubmit S NYS

Q13 S NYS - please resubmit S NYS

Q14 S NYS - please resubmit S NYS

Q15a S NYS - please resubmit S NYS

Q15b S NYS - please resubmit S NYS

Q15c S NYS - please resubmit S NYS

Assessor feedback: First submission

Type feedback here.

Assessor ID [assessor initials]

Date of assessment [dd/mm/yyyy]

Assessor feedback: Second submission
Type feedback here.

Assessor ID [assessor initials]

Date of assessment [dd/mm/yyyy]

Question 1

List two pieces of legislation and explain how they impact your role.

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Question 2

Fill in the blank TPD benefit payment process steps below.

Question 3

(a) Explain the three requirements for eligibility to be paid a Total and
Permanent Disability benefit.

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(b) Who has ultimate responsibility for deciding whether a member is eligible
to be paid a benefit?

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Question 4

List four strategies for providing awesome service in the superannuation

industry.

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Question 5

List four obstacles to providing awesome service in the superannuation industry.

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Question 6

(a) In order to give awesome service, you need work with other teams at Link.
What other teams do you deal with when providing customer service?

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(b) How do you maintain this support network?

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Question 7

List two ways that Link receives information about customer satisfaction.
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Question 8

Explain how you manage your time and resources in order to meet your Key
Performance Indicators (KPIs) for your role.

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Question 9

(a) Thinking about the funds Link administers, choose one product and list its
main features. You may wish to create a table to store your results.

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(b) Now choose a similar product from another fund. Use your research skills
to list the features of this fund.

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(c) Now compare these features with the features listed in Part (a).

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(d) What resources did you use to find the information about these two funds?

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Question 10

Jessica has just started a new job and she has become a member of one of the
funds you look after.

(a) Identify four types of Concessional Contributions that can be made to

Jessicas super fund.

SG
Sgc voucher
Salary sacrifice

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(b) Identify two types of Non-concessional Contributions that can be made to

Jessicas super fund.

Government co contributions
Member voluntary

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(c) A Member Voluntary contribution made by Jessica has been processed as

a Concessional contribution. List two consequences of this mistake.

Will be added to her concessional cap for the financial year

A contribution tax will need to be deducted from the total
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Question 11

What is purpose of Section A Receiving Fund on a Rollover Benefit Statement?

So the member has confirmed the funds have been received into the fund the
was indicated at time of request
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Question 12

What is the legal deadline for processing an eRollover?

3 business days
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Question 13

What checklists or other procedures are available to help Link staff ensure work
is completed accurately?

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Question 14

Explain how Privacy legislation applies to the processing of contributions.

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Question 15

(a) What are the two ways a member of a fund administered by Link group
can request an investment switch?

Via a investment switch form

Via their online account
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(b) How does a member know when their switch has been processed and
applied?

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(c) What are two places where a member can find reports and information
about investment returns?
Q
The investment of a of the fund
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- END OF ASSIGNMENT -