2017/eur/pdf/PSOGEN 1800 PDF

Building the Business Case for
Digital Workplace
Stacey Goldsmith, Director Workforce Experience, Enterprise Solutions Office
Joe OConnor, Vice President Strategic Alliances, Rifiniti
PSOGEN-1800
The Stoddart Review reveals that
an effective workplace can improve
productivity by as much as 3.5%.
Economist Duncan Weldon believes
that could add up to 70bn to the
UK economy.
http://stoddartreview.com/
Agenda
The Workplace of Today

The Workplace of the Future (delivered today)
How to build the Business Case for change
The Voice of a Customer
Workplace Success is Influenced
by Three Domains
PEOPLE SPACE TECHNOLOGY

(Human Resources) (Corporate Real Estate) (Information Technology)
PSOGEN-1800 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 5
Employee Engagement
One disengaged employee Engaged employees have

costs an organization more control over their
approximately experiences at work
88%
71%
$3,400 59%
for every 24%

14%
$10,000
in annual salary Highly Somewhat Neutral Somewhat Highly
Disengaged Disengaged Engaged Engaged
Source: Gallup Source: Steelcase / Ipsos 2016
Worldwide only 13% of employees are engaged at work

2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
Space is Squandered Around the World
Daily Real Estate Utilization Global Real Estate Utilization
100%
US 35% Europe 41%
80%
60%
40%
20%
0%
Australia 38%
08:00 10:00 12:00 14:00 16:00 18:00
Time of Day Source: Rifiniti Inc
Over 50% of office space is unused

The Worldwide Cost of Business Travel
$1.3T $1.3T $325B $113B
25% 35%
Non- Top 10
Optimal Travel
Markets
Non-
Optimal
Travel in
Corporate
Companys
Travel 75% Top 10
Optimal 65% Travel
(Revenue All Other Markets
Generating)
Markets
Source: Global Business Travel Association
Technology is (sometimes) Hard to Use,
and Harder to Support
Poor user experience Difficult to support

Highly complex and costly Limited repeatability
Large German Financial Services Institution
PEOPLE SPACE TECHNOLOGY
Its often hard to

Workplace is amongst
concentrate and there $15,000 capital spend
the top 2 reasons to
isnt any space to hold and annual occupancy
leave in most exit
informal meetings without cost per workspace
interviews
disturbing others
64% of employees are 47% average utilization

Unproductive meetings
unsatisfied with the for workspace and 78%
due to poor facilities and
diversity and range of average utilization for
technology
work settings meeting rooms
The Workplace of the Future (Delivered Today)
Attractive Tools to reduce

Converged
and appealing friction and create Activity-based
space, policy
for employees better work facilities
and technology
and visitors environments
The workplace of the future is a Connected Workplace

Where are You Looking to Make Workplace
Improvements?
Talent
Employee Real Estate
Acquisition /
Productivity Utilization
Retention
Employee Technology Employee

Engagement Costs Experience
Employee Energy
Travel Costs
Absenteeism Efficiency
Creating a New Employee Experience Employee
Experience
High
F2F
Personal Meeting Rooms

Productivity
Immersive Video By delivering options

to alter productivity,
we can measurably
increase productivity
Desktop Video
Audio + Content
Low Audio
Email
Async Interaction Level Sync
Bring People, Space, and Technology Employee
Experience
Together to Deliver Activity-based Spaces
Concentrate Conference Brainstorm Training
Project Workplace: Employee
Experience
Validated Workspace Templates
http://projectworkplace.cisco.com
Experience
Experience
Experience
Experience
Experience
Experience
Employee
Cisco Video ROI Tool Experience
Cisco Workplace Analytics Real Estate
Utilization
Cisco Workplace Analyticsusing Cisco
Real Estate
Connected Mobile Experiences (CMX) & Rifiniti Utilization
Optimo
CMX detects Wi-Fi signals of employee laptops, tablets, and
smartphones and places those devices on your workplace map, building
an analytic profile of number of employees, their dwell times & locations
to support floor usage studies.
Rifiniti integrates this location information to power its Optimo application.

Applying advanced data science and CMX location to evaluate space and
seating usage.
Insights displayed in easy- to-understand charts and heat maps.
Workplace Analytics Continually & Anonymously Tracks Employees and Spaces They Use
Real Estate
Utilization
Cisco Workplace Analytics
Financial Services Company
Optimizing Workspace using Analytics
Challenge:
Costly EU HQ perceived at
capacity and rapid company
growth compounding the need
for more space
Challenge: Solution:
Costly EU HQ perceived at Enhance WiFi
capacity and rapid company infrastructure for location-
growth compounding the need based services and
for more space workplace analytics
Challenge: Solution: Business Outcome:
Costly EU HQ perceived at Enhance WiFi Avoided costly relocation,
capacity and rapid company infrastructure for location- business disruption and
growth compounding the need based services and fit ~25% more employees
for more space workplace analytics into existing facility
Map Your Digital Workplace Transformation Journey
2017 2019 2021
Current State Future State

After
Business value
Before
Innovation
Map Your Digital Workplace Transformation Journey
2017 2019 2021

Top 3 Business Top 3 Business
Challenges Goals & KPIs
Business value
1 1
2 2
3 3
Innovation
Example Digital Workplace Transformation Journey
2012 2014 2016

Challenges Goals & KPIs
1. Difficult to attract 1. The workplace is a
Business value
and retain the competitive

best talent differentiator
2. Real estate portfolio 2. Reduction in real
is massively estate costs &
underutilized (avg higher utilization
50% utilization) improve bus.
performance
3. High travel expense
costs 3. Increased
productivity and
lower travel
expenses
Innovation
2012 2014 2016
Step 1
Current State Efficiency Future State
Challenges Global Goals & KPIs
Business Results
$86M pa
Business value
and retain the competitive

best talent differentiator
Facilities OPEX
2. Real estate portfolio Avoidance 2. Reduction in real
is massively estate costs &
underutilized (avg $225M higher utilization
50% utilization) Real Estate Net Sale improve bus.
Proceeds performance
3. High travel expense
costs 3. Increased
$250M pa productivity and
Travel OPEX Avoidance lower travel
expenses
Innovation
2012 2014 2016
Step 1 Step 2
Current State Efficiency Effectiveness Future State
Challenges Global Global Goals & KPIs
Business Results Business Results
$86M pa
Business value
and retain the

best talent
Facilities OPEX
Higher competitive
differentiator
is massively Engagement estate costs &
underutilized (avg $225M Productivity higher utilization
3. High travel expense Lower
costs 3. Increased
$250M pa Attrition productivity and
expenses
Innovation
2012 2014 2016
Step 1 Step 2 Step 3
Current State Efficiency Effectiveness Competitive Edge Future State
Challenges Global Global Global Goals & KPIs
Business Results Business Results Business Results
$86M pa
Business value
and retain the

best talent
Facilities OPEX
Higher Edge competitive
differentiator
is massively Engagement Best Company estate costs &
underutilized (avg $225M Productivity to Work For higher utilization
3. High travel expense Lower
costs 3. Increased
$250M pa Attrition productivity and
expenses
Innovation
Summary and Next Steps
Workplace is defined by three domains: people, space, technology

The workplace of the future is a Connected Workplace and is
available today
Building a business case for change requires collaboration among IT,
Corporate Real Estate, and Human Resources
Ciscos solutions enhance employee experience and productivity and
provides insights into building useage
Digital Innovation
Case Study:
The Francis Crick
Institute
Thursday, Feb 23, 2:30 p.m.
Session ID: CCS-2005
Speakers:
Jeremy Olsen & Guy
Morrell, Francis Crick
Institute
Edward Green, Block
Solutions
#CiscoDigital
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Thank You

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Building the Business Case for

The Workplace of Today

PEOPLE SPACE TECHNOLOGY

One disengaged employee Engaged employees have

for every 24%

Source: Gallup Source: Steelcase / Ipsos 2016

Worldwide only 13% of employees are engaged at work

Over 50% of office space is unused

Source: Global Business Travel Association

Poor user experience Difficult to support

Its often hard to

64% of employees are 47% average utilization

Attractive Tools to reduce

The workplace of the future is a Connected Workplace

Employee Technology Employee

Personal Meeting Rooms

Immersive Video By delivering options

Async Interaction Level Sync

Concentrate Conference Brainstorm Training

Rifiniti integrates this location information to power its Optimo application.

Insights displayed in easy- to-understand charts and heat maps.

Current State Future State

Current State Future State

Current State Future State

and retain the competitive

and retain the competitive

and retain the

and retain the

Workplace is defined by three domains: people, space, technology

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