CONTENTS

Foreword xvii
Acknowledgments xxi
Introduction xxv

Chapter 1
The Next IQA Preview 1
The NEXT IQ Insights 10
The NEXT IQ Actions 10

Chapter 2
The Next IQ in Action 11
IBM Jams 11
More Intelligent Intelligence 14
Linuss Law 15
Tumor Boards 19
The Chacn Jolt 22
The NEXT IQ Insights: Chapter 2 25
The NEXT IQ Actions: Chapter 2 25

Chapter 3
The Evolution of Intelligence 27
History of the IQ and Intelligence Theories 28
Theories of Intelligence 30

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xii | Contents

Contemporary Definitions of Intelligence 31

Re(Defining) Intelligence: The NEXT IQ 33
The NEXT IQ Insights: Chapter 3 38
The NEXT IQ Actions: Chapter 3 38

Chapter 4
The Evolution of Leadership 39
Great Man and Trait Theories of Leadership 40
Behavioral and Contingency Theories of Leadership 41
Relational and LMX Theories of Leadership 42
Skeptics, Transformationalists, and Beyond 44
The NEXT IQ Insights: Chapter 4 49
The NEXT IQ Actions: Chapter 4 50

Chapter 5
The Evolution of Inclusion 51
From Legal Discrimination to Legislated
Anti-Discrimination 52
From Anti-Discrimination to Affirmative Action 53
From Affirmative Action to Diversity 55
Value Proposition for Diversity 56
From Diversity to Diversity and Inclusion 58
From Diversity and Inclusion to The NEXT IQ 63
The NEXT IQ Insights: Chapter 5 68
The NEXT IQ Actions: Chapter 5 69

Chapter 6
Why The Next IQ Matters More Than the Retro IQ 71
The NEXT IQ Perspective 71
The NEXT IQ Intersection 74
Intelligence 74
Leadership 75
Inclusion 76
Why The NEXT IQ Matters More Than the Retro IQ
for Leaders and Organizations in the 21st Century 78
The NEXT IQ Insights: Chapter 6 84
The NEXT IQ Actions: Chapter 6 85
 Contents | xiii

Chapter 7
The Next IQ Models for Individuals
and Organizations 87
The NEXT IQ Model for Individuals 87
The NEXT IQ Model for Organizations 92
The NEXT IQ Insights: Chapter 7 100
The NEXT IQ Actions: Chapter 7 101

Chapter 8
The Comfort of the Retro IQ 103
The NEXT IQ Insights: Chapter 8 110
The NEXT IQ Actions: Chapter 8 110

Chapter 9
The Comfort of Similarity: We See What We Know,
We Become What We See 113
We See What We Know 113
We Become What We See 124
A Deeper Dive into the Comfort of Similarities 128
The NEXT IQ Bias Breakers 132
The NEXT IQ Insights: Chapter 9 136
The NEXT IQ Actions: Chapter 9 136

Chapter 10
The Comfort of Ease: We Think What We Know,
Not What We Think 137
Our Perspectives 140
Our Interpretations 142
Our Heuristics 147
The Anchoring and Adjustment Heuristic 148
The Availability Heuristic 150
The Recognition Heuristic 153
The Fluency Heuristic 157
A Deeper Dive into Cognitive Ease 162
The NEXT IQ Bias Breakers 163
The NEXT IQ Insights: Chapter 10 166
The NEXT IQ Actions: Chapter 10 167
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Chapter 11
The Comfort of Predictability:
We Dont Do What We Dont Know 169
A Deeper Dive into Predictability 175
The NEXT IQ Bias Breakers 177
The NEXT IQ Insights: Chapter 11 179
The NEXT IQ Actions: Chapter 11 180

Chapter 12
The STUFF That Makes the Retro IQ Really Sticky 181
STUFF: Stress, Time Constraints, Uncertainty,
Fatigue, and Fear 181
Stress 183
Time Constraints 185
Uncertainty 186
Fatigue 187
Fear 188
The NEXT IQ Insights: Chapter 12 189
The NEXT IQ Actions: Chapter 12 190

Chapter 13
Shifting from the Retro IQ to The Next IQ 191
Shifting from Information to Insight 192
Shifting from Aptitude to Action 194
Shifting from Competition to Collaboration 197
Insight, Action, and Collaboration in The NEXT IQ 200
The NEXT IQ in Focus: Informed Insight
versus Reactive Instinct 201
The NEXT IQ in Focus: Collective Wisdom
versus Groupthink 202
The NEXT IQ in Focus: Crowdsourcing
versus Inside Experts 204
The NEXT IQ Insights: Chapter 13 206
The NEXT IQ Actions: Chapter 13 206

Conclusion 207
 Contents | xv

Endnotes 211
Introduction 211
Chapter 1 212
Chapter 2 212
Chapter 3 215
Chapter 4 216
Chapter 5 218
Chapter 6 221
Chapter 7 222
Chapter 8 223
Chapter 9 224
Chapter 10 227
Chapter 11 231
Chapter 12 232
Chapter 13 236

Index 239

About the Author 247