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Informal Oral
Communication

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Informal Talking
Submitted By

Conducting and Participating in

GROUP-6 Meetings

Dictating Letters and Reports

Listening

Nonverbal Communication
 Voice Quality
Communication arising out of all those Talking Style
channels of communication that fall outside Word Choice and
the formal channels is known as informal Vocabulary
communication. Central Role of Adaptation

It is pitch and resonance of vocal Adapt. Choose words in your listeners

sounds vocabulary.
How to improve yours:
You know good voice quality.
Listen to yourself.
Do what you can to improve.

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It is the blending of pitch, speed, and The preceding suggestion applied to the
volume. whole message.
To improve It is more than just word choice. It also
Analyze your style. Listen to yourself. concerns idea simplification.
Then do what you can to make yours
better.

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Plan the meeting Follow the agenda

Follow the plan Participate
Move discussion along Do not talk too
Control those who talk too much
much Cooperate
Encourage participation from Be courteous
those who talk too little
Control time
Summarize at appropriate
places
Trivial? Perhaps. Listen to yourself record a conversation.
But many of us have bad Work for naturalness.
techniques. Follow recommended procedures for
Bad voice quality gruff, shrill, soft courtesy.
Inconsiderate (usually
unintentional)

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When calling Speak clearly and distinctly.

introduce yourself and ask for person you
want
explain purpose of call if unsure of person to
contact
When answering
identify company/office and offer to help
emphasize thoughtful answering practices
Identify yourself by name and affiliation.
Give overview of message.
Continue with details.
Ask for action if needed.
Speak slowly.
End with goodwill comment.

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The receiving end of communication. You must first want to improve.
Caused more problems and sending Then work to pay attention.
end. Work on the accuracy of your filtering
It involves think.
Sensing Work to remember concentrate.
Filtering
Remembering.

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Stop talking Gather the facts

Put talker at ease
Show talker you want to listen Plan the message
Remove distractions Give preliminary information and instructions
Empathize with talker Make the words flow
Be patient Speak in a strong, clear voice
Hold your temper
Go easy on argument and Give paragraphing and other mechanics as
criticism needed
Ask questions Read back intelligently
Stop talking

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It is the communication that occurs without How we gesture with arms, fingers, hands,
words. face
It accounts for a larger part of the message The clothes we wear and how we wear
than words. them
We use it to reinforce our words. How we decorate our bodies (tattoos,
But it also communicates by itself. piercing)
How we stand, walk
Our posture at
Our eye movements
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Intimate Concepts of time also vary by

Personal culture.
Social Punctuality, orderly activities vary
Public in importance by culture.

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It is how the words are delivered.
It is the speed, pitch, emphasis, volume,
and such that we give the words.
Recall the text example: I am a good
communicator.
Repeat five times emphasizing a different word
each time.

Thanks.
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