JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY

COLLEGE OF HUMAN RESOURCE DEVELOPMENT

SCHOOL OF ENTERPRENEURSHIP, PROCUREMENT MANAGEMENT

DEPARTMENT OF LOGISTICS AND PROCUREMENT

BACHELOR OF SUPPLY CHAIN MANAGEMENT

UNIT NAME: OPERATIONS MANAGEMENT

UNIT CODE: HPS 2301

REG NO: HDE212- 1193/2015

NAME: FUNDI LYDIA ZAWADI

LECTURER: KAMAU

TASK: DESCRIBE HOW TECHNOLOGY CAN BE APPLIED IN OPERATION

MANAGEMENT, DEFINE TERM QUALITY ASSUARANCE AND DESCRIBE THE

STEPS FOR ISO 9000 CERTIFICATION.

DUE DATE: 26TH APRIL 2016

 Operation management is concerned with planning, organizing, and supervising in the
context of production, manufacturing, or provision of services. That is management is to mean
that operation management is delivery-focused, ensuring that an organization successfully turns
inputs into outputs. Technological applications can be applied in the basic areas of operation
management in the following ways;

Supply chain

Modern technologies can be adopted in the supply chain activities so as to create better
visibility of these activities. When the supply chain activities are visible the management can
streamline their supply sources as well as have control of the entire supply process and stay ahead
of competition.

Inventory management

New technological methods of managing inventories enable the firm to hold their
inventories in the most cost effective way. Strategies like just in time can be used to ensure that
only raw materials are supplied in the firm when an order is placed to reduce much stock hold in
the stores and warehouses.

Quality

quality

APPLICATION OF TECHNOLOGY IN OPERATIONS MANAGEMENT.

Operations function is the basic function of an organizations success, it is concerned with

converting raw materials to goods and services. All the activities carried out during this
conversion process lie under the operation function of the business. Technology advancement.

Quality management information systems can be adopted to give the firm a framework to
effectively manage the products and services quality. A well technological enhanced system
ensures level of sustainability and risk management. Similarly, an organization can adopt the
advanced system of obtaining certification to improve the standards of services and goods offered.
 Quality assurance and the ISO 9000 steps for certification

Quality assurance is all the planned and systematic activities implemented within the
quality system that can be demonstrated to provide confidence that a product or service will fulfil
the quality requirements.

ISO 9000 is a set of international standards on quality management and quality assurance
developed to help companies effectively document the quality system elements to be implemented
to maintain an efficient quality system. ISO 9000 can help a company satisfy its customers, meet
regulatory requirements and achieve continual improvement.

These are several steps should be followed to get the ISO 9000.

STEP 1; Make the Right Choice

An organisation should ensure that the standard they choose is right for the organisation at
that time, this is because before one becomes certified they must have been operating for at least 3
months. The organisation could engage any industry or professional associations to clarify how
that certification has worked for other members.

STEP 2: Reviewing the Standards

The organization should buy a copy of the standards from the International Organisation
for standards which explains the standards in a breakdown manner to make the ISO 9000 standards
more accessible and accurate.

STEP 3: Communicating the Goal

Implementing an ISO management system needs to be an organisation wide target

developed by senior management. The management team should ensure the goal of the desired
standard to the organisation.

STEP 4: Establish Training Requirements

 A training course should be adopted in case one is new to the ISO standards to give benefits,
confidence and genuine skills to help implementing process. For those fairly experienced a
refresher cause ensures one gets the most out of the standards.

STEP 5: Using A Consultant

An organisation should adopt an independent acceptable source of consultant to help the

organization. The consultant firm can advise on an implementation strategy and increases the value
of the process.

STEP 6: Select A Certification Body

Before signing up to when agreeing to proceed with a certification body, the organization
should ensure that they clarify with the standard before obtaining quotes and check for other hidden
costs such as registration and travel fees.

STEP 7: Developing A Management System

The ISO management standards are designed to be generic, applicable to organisation of

all sizes. These management system standards provide a framework for good management
practices, specifying things to be included. The management system is formed of processes for
management activities, provision of resources, production realisation, measurement analysis and
improvement.

STEP 8: The Stage 1 Audit

This is the process where an auditor reviews your existing systems and provides you with
a gap analysis report which will identify the actions required to meet the standards. This helps the
firm from under preparation.

Step 9: once your organization has already filled the gaps highlighted in the stage 1 report,
an auditor will carry out the stage 2 audit which will reveal the effectiveness of your management
system and whether it meets the required standards of the specific ISO standards to be
implemented.
 STEP 10: Maintaining Your Management System

This stage is where the hard work really starts. In house communication and training should
be carried out regularly to ensure ongoing awareness and engagement with staff. More formally,
internal audits should be carried out to ensure the requirements of the standards are continually
met. A management review should then be held to set out corrective actions as required.

REFERENCES.

Lehmann, J., & Joseph, S. (Eds.). (2015). Biochar for environmental management: science,
technology and implementation. Routledge.

Schwalbe, K. (2015). Information technology project management. Cengage Learning.

Terziovski, M., & Guerrero, J. L. (2014). ISO 9000 quality system certification and its impact on
product and process innovation performance. International Journal of Production
Economics, 158, 197-207.

Ataseven, C., Prajogo, D. I., & Nair, A. (2014). ISO 9000 internalization and organizational
commitmentimplications for process improvement and operational performance. IEEE
Transactions on Engineering Management, 61(1), 5-17.