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Would you classify this quality defect as minor or major? You might say that
untrimmed threads constitute a minor defect that should be addressed if appearing in a
certain number of pieces in an order. On the other hand, if you distribute your
garments at a high-end retailer, you may have a lower tolerance for this and other
quality defects.
Defining the different types of quality defects for your product is an important step in
determining if the goods should pass or fail inspection. Its a combination of both the
quantity AND severity of different types of defects that determines whether your order
will ship or that the factory might need to do some rework or repairs.
Minor defects are small, typically insignificant issues that do not affect function
or form of the item. If evident, it likely would not cause the customer to return the
item to the store. Your order can fail inspection, however, if the number of minor
defects found exceeds the limit set by the acceptable quality level.
Major defects are considered those which could adversely affect performance of
the product. Such a defect would likely cause a customer to return the product.
Critical defects are those which would render the item unusable, or could cause
harm to the user or someone in the vicinity of the product. An item will often fail
product inspection if a single critical defect is found within the order. According
to estimates from the U.S. Consumer Product Safety Commission (CPSC), there
were about 256,700 toy-related injuries treated by emergency personnel in 2013,
many resulting in product recalls.
"The CPSC estimates there were about 256,700 toy-related
Softlines
Softlines include raw fabric, consumer fabric, garments and shoes.
Consumer Electronics
Consumer electronics include products like mobile phones, tablet PCs, Bluetooth
devises, USB drives and cameras.
a steel pipe, for example, typically wont affect the use or functionality of an
industrial product. Its important to consider both the type of imperfection and the
intended use of the product before deciding if this kind of quality defect is minor.
Major: Dimensions out of tolerance a deviation from stated dimensions might
be considered a major defect, even if these dimensions are not critical to the
function of the industrial product. Differences in dimensions like these
might affect packaging or shipping of the finished goods.
Critical: Rust depending on the applications of the product, rust can be
considered a critical defect, as corrosion before shipping can be a sign of
accelerated degradation. Rust should be a serious concern for you if youre
importing gas or water pipes, for example.
Conclusion
These are rough guidelines that we and other third-party inspection companies follow, in
order to categorize defects. However, ultimately, quality defects and their severity should
be determined by you, the buyer.
So if you find that your own third-party inspector has classified a defect in a certain
category, but you feel otherwise, then let them know. This feedback is valuable because
it allows for an adjustment to the reporting on future inspections. Likewise, if the
inspector finds defects that you do not consider to be defects at all, be sure to inform
them so they can make necessary changes (see 3 Factors for Accepting a Failing
Result).
More information and feedback on reporting will continually allow you to have the most
accurate inspections, especially if recurring inspections are needed on the same items.
And if you'd prefer to listen to this topic instead, check out this manufacturing podcast!
"At the end of the day, quality defects and their severity should be