Learning & Development

Best Practices at
Bank Alfalah Limited
By:
Sirajuddin Aziz
CEO Bank Alfalah limited
October 19th 2010

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 Bank Alfalah Limited today
Total number of branches 385 (Dec 2010)
5th largest bank of the country asset wise
Pioneer in the free forever credit cards
industry
Employee base of 9500

2
 Our singular key strength

We pick out the unique ones and polish them to a

shine! 3
 Learning is embedded in the cultural
fabric of Bank Alfalah ltd- Our fortes!
The only financial institution in the industry with the largest
and most state of the art training facilities

Best trained banking resources being churned out from Bank

Alfalah- something acknowledged by our competitor banks

The only financial institution which has been approached by

other sectors & financial institutions to avail our learning
services

The best Management trainee program in the industry

4
 Learning is embedded in the cultural
fabric of Bank Alfalah ltd- Our fortes!
One of the most coveted department where people would
like to come & work

Learning not only at the finger tips but also in the employees
tv lounges in the comfort of their homes!

Every year 5600 number of people are trained

We challenge our own learning endeavors through regular

tests of our field resource!

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 Learning is embedded in the cultural
fabric of Bank Alfalah ltd- Our fortes!
Bank Alfalah is like a corporate university, from being trained
by a trainer to being trained at your PC

Not a banker until developed on technical, self &

humanitarian fronts as part of training

Bankers encouraged to learn from tolstoy, Sun Tzu, Jack Welsh

in addition to picking up SBPs prudential regulations

Career long learning!

6
How do we perform the
miracles??

???

7
Welcome to the Learning &
Development centre

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 Infrastructure
A dedicated floor for learning activities
Three state of the art learning rooms which can
accommodate 180 trainees at one time
Video conferencing facilities to connect with trainees in
Lahore, Islamabad, Peshawar saving significant cost per
annum
A state of the art library
Computer lab
Games/dining area to cultivate the physical self!

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A quick peek at our learning
factory!

10
Our super learning team

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 Learning through multiple
intelligences
Class room based learning
Mentor programs
CBT learning
Video based learning
On-the-job trainings
E-modules
Library based learning
Web conference learning
University exchange programs

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 The crux of our forte
We have a total of approx 80 courses being offered in a year
Every employee is to compulsorily go through minimum 4
days of training in a year
Trainings attended in a year have a weighting in the appraisal
and impact the final increment being awarded
Total number of trainings in a year are 210
A rigorous follow up on training imparted is done to gauge the
training effectiveness
We liaise with the field constantly to tailor programs
according to their needs

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 The crux of our forte
Class room based trainings are being complemented with the
Learning Portal
We have also introduced CBT and video based learning to
facilitate employee learning at home or in their free time
Employees are encouraged to borrow books from the library
and develop themselves on many facets
Trainers and instructors are available on online forums to
address queries of employees through real time chat
mediums during office hours.
Regular tests are conducted of middle and senior
management to assess the quality of imparted and applied
learning
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 The crux of our forte
Inter-branch quizzes are arranged to motivate people to learn
and cash prizes are awarded to the winning branches
A generous investment is made on development of people
through competent external trainers in the industry
We have a comprehensive LNA system whereby managers
and senior management can nominate their team members
for future courses
An exhaustive training evaluation system is in place for
assessing the quality of training imparted by our in-house
faculty
Learning Council headed by the Co-chairman Central
Management Committee, and includes the CEO endorsing top
management support
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 We constantly re-invent ourselves!
Mind your language program
Groom yourself for success

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 Our signature MTOs program
Comprehensive training program is tailored for our MTOs
who are picked up from the finest business schools of the
country and from abroad after a rigorous recruitment
process
The Learning centre is part of this immaculate selection
process end to end
The MTOs undergo a thorough training program of one
year which includes on the job training & class room
training as well
Community building is part of grooming them to become
bankers

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A glance at the MTO development

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 Learning is never out of style!

Despite cost cutting

drives in todays Learning is something
Bank Alfalah just
recessionary times
cannot compromise
our learning on, no matter what
expenditure has the circumstances!
increased by x% 19
Thank you

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