response of bank employees for mail queries.

The Chi-square value is significant at 1 per cent

level and hence it can be construed that there is a strong relationship between annual income and
satisfaction with response of bank employees for mail queries. The annual income of the
respondents has significant impact on satisfaction with response of bank employees for mail
queries.

Chi-square analysis has been computed for the variables annual income and satisfaction
with the schemes and the results are presented in the table 3.83.

Table 3.83
Annual Income and Satisfaction with the schemes

Chi-square
p-value Satisfaction with the schemes
value
Total
0.001 Neither satisfied
19.44" Satisfied Dissatisfied
nor dissatisfied

9 33 11 53
Rs.1,00,001 - Rs.2,00,000
21.4% 493% 26.8% 35.3%
27 25 30 82
Annual
Rs.2,00,001 Rs.3,00,000
income 64.3% 37.3% 73.2% 54.7%
6 9 0 15
More than Rs.5.00.001
14.3% 13.4% 0.0% 10.0%
42 67 41 150
Total
100.0% 100.0% 100.0% 100.0%

The table shows that 42 respondents satisfied with the schemes of ICIC1, 67 respondents
neither satisfied nor dissatisfied with the schemes of ICIC1 and 41 respondents dissatisfied with
the schemes of ICICI. Maiority of the respondents of all income groups neither satisfied nor
dissatisfied with the schemes of ICIC1. The Chi-square value is significant at 5 per cent level and
hence it can be inferred that there is a strong relationship between annual income and satisfaction
with schemes. The annual income of the respondents has significant impact on satisfaction with
the schemes of ICICI.

181