Professional Documents
Culture Documents
Anthony Crossley
Abstract
The present paper reviewed past research on the homeless and the impact housing interventions
may have on their use and costs of emergency services. Additionally, the paper examined how
qualitative self-reports, predictors and factors may influence emergency services. Qualitative
self-reports have shown that the homeless, shelter staff, and service providers all have concerns
with the present treatment provided for the chronically homeless found in community shelters
and medical settings. Furthermore, the paper found that the predictors and factors that were
closely associated with emergency service use were dual diagnosed homeless persons who
lacked ambulatory care. Finally, the Housing First intervention was observed to effectively
provide treatment for the homeless and to possibly reduce future reoccurrences of emergency
services. Research has supported the United States federal strategy to end homelessness; the
Opening Doors plan has been found to effectively reduce homelessness, substance abuse
Predictors of Emergency Department Costs and Use; and the Effectiveness of Housing First
Murray Barr was a veteran, alcoholic, and homeless individual who accumulated
$1,000,000 in medical costs over ten years (Gladwell, 2006). Barr was not alone in his extreme
medical costs; one individual had a $65,000 bill after three months and another individual had
accumulated $100,000 in six months. In New York, it is estimated that $62,000,000 was spent
annually to shelter 2,500 homeless individuals; and most of that money comes from medical
costs from the emergency department (ED). Boston Health Care for The Homeless Program
tracked medical costs for 119 people over five years and found that they accounted for 18,834
ED visits; researchers estimated, on average, each visit was $1,000 (O'Connell et al., 2010).
Additionally, San Diego Medical Center reported that over the course of 18 months, 15
chronically homeless individuals were treated 417 times; researchers estimated, on average, each
persons medical cost was $100,000 (Lam & Rosenheck, 1999). The past impact of the U.S.
recession has placed current stressors on the states and taxpayers; therefore, in 2010 the U.S.
In 2014, The U.S. Department of Housing and Urban Development (HUD) estimated
578,421 persons were homeless. Sixty-nine percent stayed in residential programs and 39 percent
lived on the street. The federal plan, Opening Doors, has aimed at eliminating homelessness by
implementing housing interventions. Since 2010, a 62,000-person reduction has been observed.
(Byrne, 2014); overall homelessness among veterans declined by 11 percent between 2013 and
2014 (The U.S. Department of Housing and Urban Development, 2014). Furthermore, family
homelessness and chronic homelessness had declined by three percent between 2013 and 2014.
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 4
The following paper will examine the Opening Doors effectiveness of housing
interventions in reducing ED cost and use; and additionally, will evaluate qualitative self-reports,
the ED more than four times in a 12-month period. Participants were found to have definite
psychiatric diagnoses (N =11) in the anxiety, mood, and psychotic spectrums. The most common
complaint among participants was that they felt the nurses and doctors were tired of seeing
them and because of this, participants felt they received inadequate care. However, participants
would continue to go to hospitals because of the provided food, shelter, and medication. Yet
some participants reported they did not rely on the hospital for care, but were involuntarily
committed after they passed out from drinking. Regardless of the participants service care
complaints; the hospital was still preferred to shelters. Participants viewed shelters as hectic
because of their abundance of psychiatric ill residents, strict curfews, theft, and poor staff. The
participants complaints were not just isolated to their population; hospital and shelter employees
homeless clients. Researchers conducted 20 interviews on shelter staff and health care providers.
Shelter staff reported that many residents had chronic and communicable conditions. The
residents chronic conditions often worsen because of the lack of medical care; and
communicable conditions would frequently spread because of the dorm-style living conditions.
Staff reported diabetic residents often had the most difficulty with medical conditions. Diabetics
often had trouble regulating blood sugar because of the lack of proper nutrition, clean space and
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 5
lack of supplies. Staff also reported that many residents had limited or no forms of payments,
but frequently used ED services. In relation to McCormack et al. (2015) findings, shelter staff
reported that residents received inadequate medical care. Hospital staff reported that patients
commonly sought food and shelter; and staff would often call homeless shelters in an attempt to
accommodate those needs, however they were often denied entry because of the patients
medical needs were outside the scope of practice for the shelter. Hospital staff was obligated to
discharge medically stable patients and would frequently see and treat them again and again.
Fortunately, research has been able to identify some characteristics that contributed to ED use
Ku, Scott, Kertesz, and Pitts (2010) found that homeless patients were significantly more
likely to have been cared for by interns or residents (P =.02) and be diagnosed with psychiatric
records between 2005 and 2006 thru the National Hospital Ambulatory Medical Care Survey
illness, researchers found that 72 out of 100 patients used at least one ED service in the past year.
These findings have been supported with previous research on how substance abuse and
Kushel, Vittinghoff, and Haas (2002) used systematic sampling on homeless and low-
income participants; interviews were conducted over a 12-month period. Low-income was
defined as persons who rented out hotels that were cheap and were single-room-occupancy
(SRO). The participants were separated into two groups that were based on their ED use: Any
visits (N =1022) and four or more visits (N =199). In support of Ku et al. (2010), researchers
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 6
found that frequent ED visitors were significantly more likely to have alcohol or drug problems
(P =.04) and have a history of psychiatric hospitalization (P < .01). Researchers believed that
repeated ED use was encouraged because of its easy accessibility. Researchers also believed
participants used the ED because it was there only source of consistent health care; and newer
research has analyzed these financial barriers and its potential impact on ED costs and use.
Parker, Regier, Brown, and Davis (2015) examined the homeless (N =269) regarding
medical payment and costs. Researchers randomly collected demographic and medical records
between 2012 and 2013 thru the Homeless Management Information System (HMIS).
Participants were 18 years or older, and had at least one hospital visit, and utilized at least one
homeless service in the past year. Researchers found Medicaid (N =84, 31.2%) and no insurance
(N =84, 31.2%) to be the most used payment among participants. Medicare was found to be the
second used payment (N =35, 13.0%) and public funded insurance was last (N =21, 7.8%).
Forty-five participants had more than one form of payment. ED services had the highest
frequency of usage and totaled $1,128,036 in expenses between 785 visits. Inpatient services had
the most costly expense at $3,747,699 between 257 visits. Researchers noticed that ten
participants accounted for one-third of the total medical expenses; their total cost was
$1,957,469. Nine of the ten participants were covered under Medicaid or Medicare and
researchers believe it may be possible that their excessive spending could be linked to disabling
conditions. Researchers also believe it may be possible that certain federal healthcare programs
do not work well with certain homeless participants; and the need for a different approach may
be necessary because of the continued high costs and use of the ED. Past research has suggested
that medical expansions do not necessarily cause lower visits or costs, but primary care providers
(PCP) may.
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 7
Chwastiak, Tsai, & Rosenheck (2012) examined participants that had a PCP and those
who did not. Researchers collected demographic and medical records across 11 communities
(e.g., New York City, Los Angeles, Philadelphia) between 2004 and 2006 thru the Collaborative
homeless for at least one year or in the past three years had experienced four or more episodes of
homelessness. Self-reported measures and interviews were conducted on 870 persons. Overall,
participants were found to have high rates of reported mental illness (35.6%) and substance
abuse disorder (54.5%). The non-PCP group had significantly higher occurrences of ED services
(P =.001) and payment difficulties (P =.001). The PCP group had higher rates of state assistance,
which may have accounted for the observed 71.5 percent of participants reporting no payment
participants with a PCP. Health insurance (P =.05) and poor physical health (P =.01) were
significant predictors, yet psychiatric illness was not. Psychiatric illness may not be a significant
predictor on PCP, but as previously seen in the findings of Kushel et al. (2002) and Ku et al.
DAmore, Hung, Chiang, and Goldfrank (2001) composed a 50-item questionnaire that
was used to identify demographic and psychiatric history that may lead to ED use. Researchers
found that mental illness, substance use, and social isolation were significant predictors in ED
utilization; social isolation was defined as having no social contacts. Homeless participants (N
=252) had significantly higher rates of depression (OR =13.4, 70%) and schizophrenia (OR =5.1,
27%), however, alcoholism (OR =24, 81%) and social isolation (OR =33.3, 81%) were the best
homeless participants did not have a PCP (P <.001); it is possible that the lack of a PCP resulted
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 8
in higher ED use. Similar rates of psychiatric illness, substance abuse, and concerns of PCP
were observed in Chwastiak et al.(2012). Furthermore, evidence has suggested that age may be
Brown and Steinman (2013) found evidence of physical and psychological differences of
medical needs between older and younger homeless adults. Researchers used the NHAMCS-ED
to gather demographic and clinical records. Adults who were 50 years or older were considered
older and adults who were 18 years or older were considered younger. Researchers found that
older adults (N =351) were significantly more likely to have Medicare (P =.001), physical
injuries (P =.02), cardiovascular complaints (P =.02), arrived by ambulance (P =.02), and have
alcohol-related injuries (P =.03). Younger adults (N =826) were significantly more likely to have
psychiatric complaints (P =.01), requests for alcohol or drug detoxification (P < .001), and were
more likely to have a psychiatric diagnosis (P =.002). Researchers believe it may be possible that
older adults have significantly more physical problems and younger adults may have
psychical and psychiatric characteristics of 65 homeless participants who abused alcohol (Salize
et al., 2002). Homelessness was defined as not having reliable housing. Researchers eliminated
individuals who were accommodated by programs that provided hotel housing. The Structured
Clinical Interview DSM-IV (SCID) was used to diagnose mental and substance use disorders.
Five experienced researchers conducted the interviews: one psychiatrist and four clinical
psychologists. The psychiatrist and two clinical psychologists observed each client; procedures
and interviews lasted five to six hours per person. Interviewers recruited the participants on the
street and in homeless shelters. Researchers found that alcoholic clients had significantly higher
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 9
rates of somatic disorder. Researchers used regression methods to observe factors that influenced
participants with somatic disorders; the level of significance for the analysis was defined at .10.
Alcoholism (P =.008, OD =4.31) had the greatest potential influence on somatic disorders.
Researchers believe lowered cases of somatic disorders may be possible with the implementation
of programs that addressed addictive behavior. Research regarding the homeless and somatic
disorders appeared to be limited within the U.S. It is possible that these findings may contribute
researchers observed a common theme; the homeless may have chronic health problems and
poor medical coverage. Consequently, this has resulted in higher rates of ED costs and use; and
lower rates of consistent ambulatory services. Research also suggested that physical or
psychiatric complaints and age could be related; Brown and Steinman (2013) found that older
adults had physical complaints and younger adults had psychiatric complaints. Additionally,
DAmore et al. (2001) found characteristics of depression, schizophrenia, and alcoholism among
the homeless who used the ED. Researchers also found that forms of payment could impact ED
costs and use. Parker et al. (2015) noticed that federal health insurance (e.g., Medicaid,
Medicare) might not contribute towards lower ED costs and use; or effectively provide
treatment. Research suggested that there may be a possible alternative that may lower ED costs
and use; Chwastiak et al. (2012) found that homeless individuals with a PCP had overall lower
Overall, substance abuse comorbidity may be the highest problem for ED costs and use.
Unfortunately, many patients are unable to simultaneously receive adequate and inexpensive
treatment; Opening Doors has implemented primary and behavioral health care services that may
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 10
address that barrier. Opening Doors has stated that, Housing assistance coupled with health care
has been shown to decrease overall public expense and make better use of limited resources,
such as emergency rooms and hospitals (United States Interagency Council on Homelessness,
2015, p. 49). Therefore, the federal strategic plan has implemented housing assistance programs:
Continuum of Care (e.g., Treatment First) and Pathways to Housing (e.g., Housing First). It is
possible that this combined approach of housing assistance and health care service could
Housing Interventions
Dr. Sam Tsemberis founded the Pathways to Housing organization in 1992. Tsemberis
argued that previously used staircase models (e.g., Treatment First) were ineffective because of
the assumption that the homeless value independent housing when they have earned it
(Pleace, 2011). The Housing First model used Assertive Community Treatment (ACT) to
provide clients with 24 hours, seven days a week, instant access to supportive services and
independent housing (Gulcer, Stefancic, Shinn, Tsemberis, & Fischer, 2003). ACT has shown to
reduce hospitalization rates, increase tenure in community housing, and increase retention rates.
ACT teams help clients on housing issues, vocational rehabilitation, money management and
mental and substance abuse problems. Harm reduction and client choice were key operating
principles. The Housing First model did not implement an abstinence policy; participation did
not require clients to be sober or enroll in treatment (Tsemberis & Eisenberg, 2000). Instead
Clinicians believe that this approach may lead to better engagement and maintenance. The only
two requirements of the program are that clients are to meet with staff at least twice a month and
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 11
enroll in a money management plan. However, housing or services would not be denied to a
When clients are admitted to the Housing First program; staff will help them in locating and
selecting apartments. Available apartments are usually one-bedroom or two-bedroom units; and
the program subsidizes 70 percent of the clients rent through state and federal funding. If staff is
unable to find a suitable apartment for clients, Housing First will provide resources for a bed at a
hotel or homeless shelter (Tsemberis & Eisenberg, 2000). Overall, research has found that
clients reported higher life satisfaction, housing stability, and psychological health with the
The Continuum of Care model enforced abstinence from alcohol or drugs in a shared
housing environment (Gulcer et al., 2003). Treatment First professionals recorded and assessed
client progress before graduating them to independent housing. Treatment First models have had
difficulties in establishing trust and clients were at higher rates of withdrawing from treatment if
disparities occurred between them and the clinician. Additionally, the model has demonstrated
lower rates of housing stability and higher frequencies of relapse for dual diagnosed clients. In
the past, the majority of clinicians and researchers have advocated transitional treatment;
professionals argued that the Treatment First approach is cost-effective and clients responded
better to structured care and residential supported environments. However, more and more recent
studies have shown that the Treatment First model may cost more and be counterproductive in
progress; and because of this compelling evidence, service providers have been slowly
implementing or incorporating the Housing First model. Additionally, attempts have been made
problems.
their significant hospital costs or through a recommendation from a community service provider.
Researchers conducted baseline interviews on the participants demographic and medical history
and follow-up interviews were conducted every three months. Researchers used a logistic
regression analysis in order to be sure that there were no significant differences present. Alcohol-
related problems were measured with a 15-item Short Inventory of Problems (SIP-2R) that was
adapted from the Inventory of Drug Use Consequences (2R). Multilevel growth models were
used to analyze possible associations between predictor and outcome variables. Researchers
found that when the Housing First intervention was introduced, on average, the participants
typical drinking pattern significantly decreased by 8 percent and an additional 3 percent each
percent (P <.001) and overall alcohol-dependent symptoms, on average, changed from five
Housing First does not increase problem drinking. Research also shows that Housing First may
Padgett, Stanhope, Henwood, and Stefancic (2011) conducted a 12-month study that
observed the Housing First and the Treatment First models influence on homeless participants
that had substance abuse comorbidity. Researchers conducted three face-to-face interviews (e.g.,
baseline, six months, and 12 months), monthly telephone interviews, and six-month follow-up
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 13
interviews. Interviews revolved around the participants needs, service experience, social
relationships and mental health status; however, the two outcomes of interest variables were
substance use and treatment. Through the course of the study, researchers found that participants
in the Housing First group had significantly lower rates of substance use (P =.004) and lower
rates of treatment dropout (P =.001). Researchers believe that it is possible that the Housing First
model could effectively be used in transitioning mentally ill persons to leading stable lives.
Additionally, researchers believe that it is possible that the housing security that was provided
enabled the motivation to control substance use. Although the research of Padgett et al. (2011)
may have effectively addressed the impact Housing First has on substance use; researchers did
Gulcer et al. (2003) conducted a study on the Continuum of Care and Housing First
model on ED visits and costs. Researchers speculated that Housing First would be more effective
than Continuum of Care in reducing ED and psychiatric hospital visitations in a 2-year period.
The prediction was influenced by past research that observed housing retention in 88 percent of
researchers predicted participants that were previously admitted to psychiatric hospitals, would
continue to have greater rates of hospitalization when compared to participants who were not
hospitalized. Researchers made this prediction based on past studies suggesting that a positive
correlation may exist between high hospitalization rates and previous hospitalization.
Researchers also took into consideration the costs associated with the models. Furthermore, past
research found that the overall Housing First costs were significantly less than leaving someone
homeless2.5% of the total cost. To further elaborate on the cost effectiveness, Pleace (2011)
found that Housing First would potentially save the taxpayer money. Participants are less likely
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 14
to be arrested and use emergency shelters and ED services. With all past considerations, Gulcer
Housing First (N =99) . The uneven assignment ratio reflected the expectation that attrition may
result in the Continuum of Care control group. The clients involved in the conditions had to meet
three participant characteristics: (1) mental illness, (2) six months of housing instability, and (3)
experienced homelessness in the past 30 days. Participants were randomly assigned to a group
that had two levels: (1) Participants recruited from the street and (2) participants recruited from
hospitals. Researchers conducted statistical analyses to be sure baseline demographics were not
significantly different. In person-interviews were conducted every six months along with
monthly telephone calls; the follow-up rate was 93% over the 24 month-period. Researchers
found that participants of the experimental group had significantly lower rates of hospitalization
(P <.01). A post-hoc comparison found that hospital participants had the greatest decline in
hospitalization rate, but had continued to have higher medical expenses (P <.001) than street
participants. The Housing First and Continuum of Care models both displayed effectiveness in
decreasing medical expenses and hospitalization; however, the Housing First condition observed
greater significance in both hospital and street participants. Researchers believe that it is possible
that the structure of Housing First was effective because of the independent housing, support
review on Housing First models. Several longitudinal studies had shown that the model had
produced significantly better housing sustainment, resettlement outcomes, and fewer costs than
staircase models; it is possible that these effects were observed because participants made less
Discussion
Opening Doors has sufficiently addressed many of the associated factors that are related
observed that many alcohol-dependent individuals reported abusing hospital benefits, receiving
inadequate care and repeatedly visiting the ED. Parker et al. (2015) observed the medical costs
that were associated with the homeless; ED services had the greatest frequency of usage and
inpatient services had the highest costs of usage. Researchers also noticed that federal medical
insurance or lack of insurance, failed to lower ED costs or use. However, Chwastiak at al. (2012)
observed that PCPs may potentially lower ED costs and use, more so than federal medical
insurance. Housing first has effectively addressed these concerns by providing ambulatory health
services that emphasize choice and control; and the approach has shown decreased rates of
& Steinman, 2013; Chwastiak, Tsai, & Rosenheck, 2012; DAmore et al., 2010; Ku et al., 2010;
Kushel et al., 2002). Housing First addressed substance abuse comorbidity by providing flexible
recovery plans, harm reduction education, and treatment accountability (Pleace, 2011).
Researchers observed the effectiveness that Housing First had on substance abusers by finding
lower rates of drug use and treatment dropout (Collins et al., 2012; Padgett et al., 2011). I believe
that the Opening Doors approach on homelessness is effective; however, I believe the plan
The U.S. research on the homeless and somatization disorder seem to be almost non-
existent. Foreign researchers have suggested that substance abuse comorbidity may significantly
participants to have significant somatic signs and symptoms. It is possible that somatization
disorder many contribute to ED within the U.S and my internship at a homeless shelter may
Somatic signs and symptoms were observed in a 20-year old resident at the Salvation
Army homeless shelter. John would frequently complain of abdominal pain and constipation.
John habitually visited IBS specialists, proctologists, physicians, and psychiatrists. The majority
of Johns treatment revolved around ED services and a Salvation Army staff speculated that he
had a totaled hospital bill of $80,000 dollars over a six-month period. Eventually, medical
professionals diagnosed John with somatization disorder and over time his excessive ED services
declined. Despite the somatization diagnosis, staff observed multiple occasions where Johns
mother, Jane, imposed concerns that his ailment was in fact real. Jane would not only accompany
John to appointments and ED visits, but would also influence his social life (e.g., friends, job).
After John and Janes repeated and involuntarily disclosures from the medical community and
their codependency observed at the shelter; the staff implemented a limited contact policy
between the two. It may be possible that Jane suffers from factitious disorder. Shelter staff had
also noticed similar trends; specifically conveniently injured children and their mothers
suggested ED use to treat them. One case involved shelter resident, Cindy. She consistently took
her child to the ED for oddly placed abrasions and bruises (e.g., back, shoulder, feet). Eventually,
staff decided to evict her and call social services because of the possibility of child abuse.
In addition to physical and psychiatric conditions that are possible predictors for ED use,
I believe future research needs to be conducted on somatization and factitious disorders among
the homeless population. Currently, there is very limited U.S. research on somatization and
PREDICTORS OF EMERGENCY DEPARTMENT COSTS AND USE 17
factitious disorders in relation to the homeless population. It may be possible that the disorders
In closing, the U.S has made a profound impact on the homeless community. Opening
Doors has not only provided effective and humanitarian treatment plans, but also delivers
reduced rates of homelessness and lower costs. The success of Opening Doors has been difficult
for the GOP to deny; therefore, increased funding will continue thru 2016. The U.S budget will
provide an increase of, 67,000 new Housing Choice Vouchers to support low-income
Management and Budget, 2015, p. 43). Additionally, the budget included a 7.8 percent increase
for the Department of Veterans Affairs (VA) that would benefit homeless veterans. I believe the
increased funding will continue to make great strides towards ending homelessness; however, it
may not reduce the stigma that it carries. Perhaps future research should investigate how young
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