Professional Documents
Culture Documents
10
PRATIBHA: INTERNATIONAL JOURNAL OF SCIENCE, SPIRITUALITY,
BUSINESS AND TECHNOLOGY (IJSSBT), Vol. 3, No. 1, Dec 2014
ISSN (Print) 22777261
It can also set up Auto Pay instructions with an where you already have accounts. You should have
upper limit to ensure that your bills are paid an INB-enabled account with transaction right in
automatically whenever they are due. the branch. Funds in an existing account are used
to open the new account. You can open Savings,
4. RTGS/NEFT: Current, Term Deposit and Recurring Deposit
It can transfer money from State Bank account to accounts etc.
accounts in other banks using the RTGS/NEFT
service. The RTGS system facilitates transfer of 10. Account Statement:
funds from accounts in one bank to another on a The Internet Banking application can generate an
"real time" and on "gross settlement" basis. This online, downloadable account statement for any
system is the fastest possible interbank money accounts for any date range and for any account
transfer facility available through secure banking mapped to username. The statement includes the
channels in India. It can transfer an amount of Rs.1 transaction details, opening, closing and
lacs and above using RTGS system. National accumulated balance in the account. The account
Electronic Funds Transfer (NEFT) facilitates statement can be viewed online, printed or
transfer of funds to the credit account with the downloaded as an Excel or PDF file.
other participating bank.
11. Transaction Enquiry:
5. Fund Transfer: OnlineSBI provides features to enquire status of
The Funds Transfer facility enables to transfer online transactions. It can view and verify
funds within accounts in the same branch or other transaction details and the current status of
branches. It can transfer aggregating Rs.1 lacs per transactions.
day to own accounts in the same branch and other
branches. To make a funds transfer, it should be an 12. Demat Account Statement :
active Internet Banking user with transaction OnlineSBI enables it to view Demat account
rights. Funds transfer to PPF account is restricted statement and maintain such accounts. The bank
to the same branch. acts as your depository participant. In the third
party site, you can mark a lien on your Demat
6. Third Party Transfer: accounts and use the funds to trade on stock using
It can transfer funds to trusted third partys account funds in your SBI savings account.
by adding them as third party accounts. The It can provide Demat account details and generate
beneficiary account should be of any SBI branch. the statement of holding, statement of transactions
Transfer is instant. it can do any number of and statement of billing. (Kaushik, 2012)
Transactions in a day for amount aggregating
Rs.1lakh. II. OBJECTIVES:
To analyze the awareness & usage of internet
7. Demand Draft: banking by SBI customers.
The Internet Banking application provides to To identify the strength and weaknesses of it
register demand drafts requests online. You can get and reasons of that.
a demand draft from any of your Accounts To suggest the appropriate measures to
(Savings Bank, Current Account, Cash Credit or increase the use of internet banking by
Overdraft). Limit can be set to issue demand drafts customers.
from your accounts or use the bank specified limit
for demand drafts. A printed advice can also be III. RESEARCH METHODOLOGY
obtained from the site for record purpose.
Type of Research: it is a survey research
8. Cheque Book Request: method collecting actual facts and figures.It is
A request can be posted through internet banking descriptive in nature using both primary and
account for a cheque book. Cheque book can be secondary data. Secondary data is used to
requested for any Savings, Current, Cash Credit, conceptualize the objective, nature and scope of
and Over Draft accounts. It enables to opt for the survey. And primary data is used to collect
cheque book with 25, 50 or 100 cheque leaves. actual facts regarding proposed problems in
Cheque book can be delivered to registered address objectives.
or any other address provided in request.
Types of Data:
9. Account Opening Request: Primary data: primary data were collected
OnlineSBI enables it to open a new account online. through structured questionnaire methods.
You can apply for a new account only in branches Primary data includes actual facts about
11
PRATIBHA: INTERNATIONAL JOURNAL OF SCIENCE, SPIRITUALITY,
BUSINESS AND TECHNOLOGY (IJSSBT), Vol. 3, No. 1, Dec 2014
ISSN (Print) 22777261
awareness and usage of computer, internet and 2. Frequency of Bank Visit per Week:
internet banking. Some formal discussions are
held with branch manager to know additional
information about the branch, its customers and 30
24
their professions. 25
20
20 18
Secondary data: Secondary data were
collected through various sources such as 15
Frequency
officials reports & websites etc. most of the 10 of Bank
secondary data is collected through internet. Visit
5
0 0
Sample Size: There are 183 accounts holders 0
of SBI Dana Bazaar Branch. Out of which 112 < 1 1 To 3 3 To 8 8 To > 12
are current account of trading firms. 96 of Times times 12 times
which are found active and 75 accounts are times
taken as sample for the study.
Interpretation:
Figure 2 reflects 72 % of clients visit bank for
90 transaction purpose. The frequency of these clients
80 Use for is between 2 to 8 visits per week. This frequency is
Personal positive from the internet usage point of view.
70 34 Purpose
60 3. Use of Internet Banking Facility:
50
40 23 Use for Work
30 3 30
20 0
11 20
20
2 29 23 10
10 14 17
5 0
0 3
0 2 Use for Fun
< 1 1 5 10 >
hrs To To to 20
5 10 20 hrs
hrs hrs hrs Source: Primary Data
12
PRATIBHA: INTERNATIONAL JOURNAL OF SCIENCE, SPIRITUALITY,
BUSINESS AND TECHNOLOGY (IJSSBT), Vol. 3, No. 1, Dec 2014
ISSN (Print) 22777261
4. The reasons behind limited use of internet Such a training programme can be frequently
banking for online transaction purpose: introduced for new customers.
VI. Suggestions:
Bank can provide users manuals as well as
Training to the customers so that they can be
inclined to use the internet banking for
transaction purpose.
Training can be provided on following
aspects:-
o Online Fund Deposit
o Online Fund transfer, RTGS, NEFT
o Online Third party transfer
o Online Tax filling
o Online Bill Payment etc.
13