SUSAN ELIZABETH BOYKIN

4801 S. Congress Ave. Unit E 1

Austin, Texas 78745
Telephone: (850) 585-6082
Email: sbkin@hotmail.com

SUMMARY OF QUALIFICATIONS
Experience:
Property Managemant

Maintenance Management

Public Relations and Experience in sales

Computer Literate, Office 2000, Word, Power Point

Cash Management

Customer Service Representative

Grant Writing

Proposal Writing

Public Speaking

Employee Hiring, Evaluations and Counseling

Counseling Teens and Children

Collaborations with Schools

Contract Bids

Education:

Fort Walton Beach High School, Diploma

Numerous seminar trainings:

1. Art of Collaboration

2. Leadership Development

3. Microsoft Office and I.T. Needs

4. Technology Integration

5. Program Basics

6. Grant Writing

7. Excelling as a First-Time Supervisor

8. Middle Management

9. Leadership and Supervision

10. Dept. of Juvenile Justice: Making a Difference for Girls

11. Smart Moves Leadership Training

12. Project Learn

13. Valuing Diversity

14. Outcome Measurements

Credits:
1. Serve on the Pryor Middle School Student Advisory Council

2. Member of Boys and Girls Club Professionals Association

3. Member of the Boys and Girls Club Academy Youth Professionals (Distinguished Level)

4. Southeast Diversity Council: Open Forum

Community Service:
1. Volunteer work with the Silver Sands Program.

2. Numerous church building projects.

3. Worked with Docie Bass Recreation Program.

4. Rebuild computers for families that are less fortunate, through the Boys and Girls Club.

EMPLOYMENT HISTORY

Club Intrawest of Sandestin: Previous Position: Club Quality Manager (as of

April 30 2008 )
th,

Duties: Responsible for the employment of staff for the housekeeping and maintenance of Club Intrawest.
Manage the day-to-day work activities in the housekeeping and maintenance staff. Responsible for placing,
 reviewing and acceptance of contracts for independent contractors via Microsoft Office and Excel, Power
Point and Adobe programs, etc. Contract activity is considered a “work in progress” . Position includes
many more managerial duties. Below are the duties previously responsible for:

• Manages the housekeeping contract to ensure service quality.

• Oversees maintenance team and maintenance projects to ensure quality.

• Monitors room and building preventative maintenance programs.

• Creates a positive work environment for all team members.

• Anticipates and recognizes training needs and coaches Team Members for advancement.

• Maintains Club facilities by conducting Vacation Home and Club inspections on a regular basis to determine need and
extent of service, equipment required, type of operation and personnel need.

• Maintains a supply inventory necessary for optimal operating efficiency.

• Directs and supervises all work done internally or through outside contractors.

• Constantly reviews all areas of the Club to ensure that the Members and Guests are receiving an extraordinary
vacation experience in all aspects of the resort (beyond cleanliness).

• Looks for ways to improve the Member experience at the Club and at the Resort

• Responds quickly to Guest concerns.

• Communicates to the Club Manager and the Director, Resort & Facility Management any issues that effect guest or
facility safety or security.

• Ensures that the workplace meets all health and safety standards, is OSHA compliant and that all Member areas meet
these same standards

• Manages the facility risk management plan.

• Participates in the preparation the operating budget for housekeeping and maintenance and recommends items to be
included in the capital and reserve budgets.

• Works to keep operating expenses within the current year’s approved budget and where possible, find ways to
economize without sacrificing Guest satisfaction.

Club Intrawest of Sandestin: Previous Position: Marketing Assistant.

Duties: Creation of marketing programs, responsible for imputing and tracking of all marketing programs,
ensure all collateral is at each marketing location, ensure the maintenance of locations, preparing and
issuing gift certificates for the presentation desk, liaison between Sandestin marketing, reservations, etc.
Ensuring program collateral delivered to housekeeping, as well as manage amount of collateral distributed.
Reports, faxing, filing and management of staff. Large host of other duties.
Employed 5 years
Sandestin Golf and Beach Resort: Position: Internet Specialist.
Duties: Inputting of all internet reservations, updating availability, responsible for new Xanadu Website
Project (site to become main internet booking source for the resort). Springer Miller proficient, respondent
to resort email inquires, customer service.

1 year.

Boys and Girls Club of Okaloosa County: Position: Director of Educational Development.

Duties: Creates and set up educational programs for 4 sites. Collaboration with local school principals and
school boards. Counseling and managing teens and children. Public speaking. Extensive traveling and
trouble shooting various club locations. Analysis reports and evaluations.

5 years.

The Blind Shop: Fort Walton Beach, FL Position: Showroom Manager.

Duties: Customer service, making and fulfilling appointments in sales.

2 years

Debbie Allen, Inc.: Grayton Beach, FL Position: Executive Personal Assistant

Duties: Faxing, filing, house and rental management, hiring builders and supervising completion of
jobs.

3 years.

The Limited Company, Lerners, The Avenue: Position: Management.

Tallahassee and Fort Walton Beach, FL.

Duties: Collected and Disbursing monies, and public relations.

3 years.

REFERENCES

Brent Lamb: Sotheby’s Realty Company, Sandestin, Fl 850-598-9988

(Personal reference) Known: 8 years

James Winchester: Club Intrawest, Sandestin, Fl 850-622-3400

(Professional reference and Personal reference) Known: 7 years

Debra Banister: Coastal Propery, Sandestin, FL 850-585-6182

(Professional reference and Personal reference) Known: 8 years

(Additional References Upon Request)