NWTC Corporate Training and Economic Development Fall 2010 Seminar Catalog

Fall 2011 Seminars & Training
Check out the NEW seminar offerings!
https://corporatetraining.nwtc.edu e-mail: corporatetraining@nwtc.edu
Lifelong learning opportunities that are what you want and provided when you want, where you want, and how you want is Northeast Wisconsin Technical Colleges commitment to you. Increasing the productivity of your existing workforce is one of the sure- re ways of increasing the pro tability of your company in a very tight labor market. Increasing productivity while improving the quality of services and products can be a challenge. Rapidly making changes in technology, implementing new methods of work and management, and continuously improving and creating new products are often needed. Continuous training and retraining of your workforce becomes of paramount importance. It is the essential component in successfully increasing the productivity of your company. Increasing the skill level of your workforce will allow you to be successful in making the changes needed to increase productivity. Northeast Wisconsin Technical College will be your training partner. No matter what the skill, no matter what the need, NWTC will assist you in meeting your training and performance needs. From courses to seminars to contracted training designed to meet your needs, we will deliver anywhere, anytime, and in anyway. Together, we can ensure that you meet your goals and objectives. Together, we will maintain and continue to build the strong economic foundation that provides for the high quality of life we enjoy in Northeast Wisconsin.
Dr. H. Jeffrey Rafn
MISSION STATEMENT
The mission of NWTCs Corporate Training & Economic Development is to raise the performance of organizations and workplace learners through consulting and providing entry level to advanced training anytime, anywhere, anyway.
NWTCs Corporate Training & Economic Development
Training Doesnt Cost It Pays!
Seminars and Training
for Business, Industry, & Health Care

Reference Guide
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Seminars
Communication & Writing ....... pg. 4 Computer & Info Technology ... pg. 5-7 Customer Service
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pg. 8 pg. 8 pg. 9 pg. 9 pg. 10 pg. 11-14 pg. 15 pg. 16-17 pg. 18-19 pg. 20 pg. 22 pg. 24-26 pg. 27 pg. 28
Financial Management Gas Utility
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Seminars offered through Corporate Training & Economic Development are more than something we do. Because we focus on Northeast Wisconsin, our training and services are tailored to local business needs. We bring best practices from around the world to small towns. We renew the skills of our workforce, reinvigorate our leadership and reinforce our competitiveness. That builds a stronger economy for all of us.
n Contact Anne Piotrowski for all your health / computer seminar needs. n Contact Holly Valentine for all your business / industry seminar needs. (800) 422-NWTC, ext. 6301 or (920) 498-6301 (800) 422-NWTC, ext. 6971 or (920) 498-6971
Global Marketplace Grant Writing Health Care
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Leadership Development Lean Training
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Lean Six Sigma
Management & Supervision
Personal & Team Performance Safety
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Our seminars and workshops are designed to be:

Convenient Most seminars are held in Green Bay. Useful Seminars frequently focus on topics requested by area businesses. The skills and knowledge gained can often be applied on the job immediately. High Tech Many seminars are integrated with NWTCs educational programs in more than 100 fields, using the same cutting-edge technology that students use. Practical Corporate Training instructors have years of business experience, so they know what works in the real world, and they understand your industry. Customizable Any seminar you see in our catalog can be customized for your companys needs, delivered anywhere and scheduled at your convenience. Affordable Corporate Training seminars offer the same best practices and market intelligence being introduced nationwide, at a fraction of the cost.
Social Media & E-Marketing Training Management
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General Information
Customized Training Campus Directions
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pg. 21 & 23 pg. 34 pg. 23 pg. 30-31 pg. 29 pg. 32 pg. 35
Global Training Services Online Training
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Professional Development Public Safety, Specialized Registration Form
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Corporate Training & Economic Development Page 3
Communication & Writing

Effective E-mail Communication
E-mail communication has replaced many forms of business memos, letters and telephone conversations. Learn to use this critical communication tool correctly and effectively. Send clear, efficient and compliant e-mail communication. Participants will learn how to target their audience, get to the point, gain control of their inbox and develop and maintain a professional e-mail style.
Developing Professional Telephone Skills

Your companys reputation is on the lineliterally. To the caller who has never seen or done business with your organization, the person answering the phone is your company. Proper telephone techniques are key to your organizations success, but they are one of the hardest things for people to value highly. In this four-hour workshop participants learn how to adopt a professional, friendly tone from the initial greeting to the final good-byeand how to handle whatever arises in between.
You Will Learn To:

Understand the purpose and tone of your e-mail Understand your e-mail audience Recognize advantages and disadvantages of e-mail communication Use proper e-mail netiquette Improve reply time and folder organization by categorizing e-mail communications
Date: Time: Cost: October 4, 2011 8:00 a.m. 12:00 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Price includes materials and refreshments
You Will Learn To:

Work with all types of callers Follow proper telephone etiquette Practice effective listening techniques Negotiate artfully and ask proper questions Deliver bad news in an effective manner
November 7, 2011 8:00 a.m. 12:00 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Date: Time: Cost:
Location:
Green Bay Campus Location:
Green Bay Campus
Writing Clear, Effective Policies and Procedures

Do you often find yourself having to write documents such as user guides, training manuals, compliance procedures, or standard operating procedures (SOPs)? If so, this seminar will help you create clear, concise documents, policies, and procedures that increase productivity and effectiveness and reduce errors. An effective tool in standardized work, written policies and procedures also help an organization comply with regulatory requirements and meet legal standards.
Grammar and Punctuation Brush-up

People judge your capabilities by the written work you produce. Errors in letters, memos, or e-mail messages could be sending the wrong message to customers or co-workers. Dont miss this important workshop to hone up on your grammar and punctuation. Whether you draft written materials daily or occasionally use the written word, your skill in this area can impact how others view your work. This half-day seminar will review the ground rules of writing; sentences, punctuation, and basic grammar and usage.
You Will Learn To:

Complete your writing projects more efficiently Use consistent standards and formats Analyze your audiences needs and requirements and present the right level of detail to your audience Organize information so it is easy to find and use for readers Write documents that meet and comply with required laws and standards
You Will Learn To:

Use commas, periods, colons, semi-colons, and apostrophes correctly Write complete sentences (avoiding run-ons and fragments) Recognize common grammar and usage errors Locate resources for proofreading and editing your work
Date: Time: Cost: December 2, 2011 8:00 a.m. 12:00 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Location:
Green Bay Campus
Location:
Green Bay Campus
Computer & Information Technology

Adobe Photoshop CS5 - Basic
This seminar will teach basic Photoshop techniques using a PC platform. Techniques learned can be transferred to the Mac platform as well. A hands-on approach will teach you the basic features of the program which include an overview of Photoshop tools, and creating and manipulating images. It will also clarify color modes, resolution and file formats for print and web. Prerequisite: Basic knowledge of Adobe is recommended.
MS PowerPoint 2010 - Basic

In this seminar you will learn to create effective and cutting-edge presentation materials for the competitive marketplace. You will learn to customize presentations with a wide variety of tools including animation, sound and movies. More importantly, you will learn to develop these dynamic presentations quickly and professionally. Prerequisite: Basic knowledge/experience with PowerPoint is recommended.
You Will Learn To:

Use the different tools and tool options Make selections Work with layers Work with text Import bitmap and vector images Use basic image correction techniques
Date: Time: Cost:
Make basic retouching and repairing of images Use filters and layer styles Manage digital images Automate a web gallery Automate a contact sheet Save images for print and web
You Will Learn To:

Customize your presentations Work with embedded and linked objects and hyperlinks Enhance charts How to insert sound and movies Create active vs. passive presentations Use advanced features
October 6, 2011 8:00 a.m. 4:00 p.m. $165 (out-of-state higher) $150 for each additional person from the same company
Price includes materials, lunch and refreshments
September 28, 2011 8:00 a.m. 4:00 p.m. $165 (out-of-state higher) $150 for each additional person from the same company
Date: Time: Cost:
Location:
Green Bay Campus
Location:
Green Bay Campus
MS Word 2010 - Intro MS Excel 2010 - Basic

This one-day seminar will teach basic spreadsheet techniques using Microsoft Excel for Windows. A hands-on approach will teach you the basic features of the program which include creating and printing worksheets, creating formulas, copying and moving cells, and manipulating rows, columns, and charts. Prerequisite: Basic knowledge of Windows is recommended. In this one-day seminar, you will learn the basic techniques that MS Word has to offer. Whether you are looking for a refresher in MS Word or are in need of learning Microsoft features, this seminar will help you accomplish both. Participants will review basic processes and learn many valuable shortcuts and tips. The workshop will also provide instruction on designing, creating, editing and enhancing Word documents. Prerequisite: Basic knowledge of Windows is recommended.
You Will Learn To:

Identify the components of the Excel window Build and edit worksheets Format a worksheet Create charts Work with formulas and functions
September 29 or October 27, 2011 8:00 a.m. 4:00 p.m. $165 (out-of-state higher) $150 for each additional person from the same company
You Will Learn To:

Navigate the Word window Use the many toolbars available Create a document using a template Cut, copy, and paste text Format fonts, paragraphs, sections and other options Create and use tables
Dates: Time: Cost:
Date: Time: Cost:
Location:
Green Bay Campus
Location:
Green Bay Campus
Training Doesnt Cost It Pays! Page 5
Computer & Information Technology

NEW | Quickbooks 2010 Getting Started
In this seminar, you will learn the basic features of Quickbooks 2010 and the various ways to begin using the program to manage your company financials. You will learn how to incorporate the program to decrease the amount of paperwork in your business, see your customer accounts at a glance, and better manage your invoicing process. Prerequisite: Basic knowledge of Windows is recommended.
Access 2010 - Intro

In this seminar, you will learn the basic features of Access, a popular database program, and the various components of a database. You will learn how to use different elements of the Access window, how to enter an edit records in a table, and how to create queries, reports and forms. Finally, you will learn to use the extensive online help system available in Access. Prerequisite: Basic knowledge of Windows is recommended.
You Will Learn To:

Create and manage a database Enter and edit records and preview and print a datasheet Create a simple and complex query Create a report, group records in a report, and create a report from a query Perform calculations on forms and reports
You Will Learn To:

Get started in Quickbooks Set up everyday transactions, such as invoices, sales receipts, payments, deposits, etc. Work with lists (vendors and customers) Understand your financial statements
Date: Time: Cost:
Location:
Green Bay Campus
Location:
Green Bay Campus
NEW | Google Docs

In this four-hour seminar, you will learn the basic features of Google Docs, a popular web-based word processor, spreadsheet, slide show, form and data storage service offered by Google. This handy web service allows users to create and edit documents online and collaborate in real-time with other users. Prerequisite: Basic knowledge of Microsoft products and Windows is recommended.
MS Excel 2010 - Intermediate

This one-day seminar contains units that cover intermediate Excel skills. You will learn how to work with more advanced formulas and functions, automate worksheet tasks, manipulate data using lists, enhance charts, share Excel files, and incorporate web information. Prerequisite: Excel Intro or equivalent knowledge/ experience is recommended.
You Will Learn To:

Access Google Docs web-based service Learn how to share, open and edit documents with multiple users Tips and tricks for using the service
You Will Learn To:

Manage workbooks Automate worksheet tasks Plan, create, and print lists Analyze list data Enhance charts and worksheets Share Excel files and incorporate web information
Location:
Green Bay Campus
Date: Time: Cost:
Location:
Green Bay Campus
Computer & Information Technology Apple Certification
Apple Logic 101:

September 14-16, 2011
Introduction to Logic Express 9 and Logic Pro 9

This three-day hands-on course introduces students to the primary features and basic user interface of Logic Pro. Students learn how to generate a custom audio and MIDI configuration that will seamlessly integrate with their own personal production studio. Prerequisites: Knowledge of Mac OS X and basic computer navigation Basic knowledge of audio terminology is recommended Who Should Attend: This class is designed for those who want to learn music production and composition using Logic Pro or Logic Express and who prefer hands-on and interactive instruction to best explore its functionality.
Training Classes
Northeast Wisconsin Technical College is excited to be named as an Apple Authorized Training Center (AATC) and a regional testing center for Apple products. Under this partnership, NWTC is authorized by Apple Inc. to deliver Apple certification training classes to the public, using Apple Certified Trainers (ATCs).
Session Information
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Apple FCP 101:

Time: Cost:
9:00 a.m. 5:00 p.m. (each day)

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Introduction to Final Cut Pro 7

This three-day hands-on course teaches students to perform basic editing functions while becoming familiar with the Final Cut Pro user interface. Start with basic video editing techniques and work all the way through Final Cut Pros powerful advanced features. Prerequisites: Knowledge of Mac OS X and basic computer navigation Basic knowledge of audio terminology is recommended Who Should Attend: This class is designed for anyone looking to edit professional-quality video with Final Cut Pro and who prefers hands-on and interactive instruction to best explore its functionality.
Individual Course Fees Vary
Apple Logic 101: Introduction to Logic Express 9 and Logic Pro 9 $999 (out-of-state higher)
Price includes textbook, certification test fee and course materials
Apple FCP 101: Introduction to Final Cut Pro 7 $999 (out-of-state higher)
Apple Aperture 101: Introduction to Aperture 3 $499 (out-of-state higher)
Apple Aperture 101:

October 26 & 27, 2011
Introduction to Aperture 3
This two-day course starts with image management basics and takes you step by step through Apertures powerful editing, retouching, proofing, publishing, and archiving features. With complete coverage of Apertures new features, learn to organize photos using Faces, Apples face detection and recognition tool, take advantage of Places to find photos by where they were shot, and retouch images precisely with new nondestructive edge-aware brushes. Prerequisites: Knowledge of Mac OS X and basic computer navigation Basic knowledge of photography terminology is recommended Who Should Attend: This class is for anyone who wants to learn the fundamental functionality of Aperture, Apples groundbreaking photo editing and management soft ware. Aperture 3 delivers more than 200 new features and enhancements that combine powerful performance with iPhoto simplicity.
Location:
Green Bay Campus
Customer Service
Serving a World of Customers
An AchieveGlobal Customer Service Seminar
This half-day seminar helps participants learn and apply skills for providing helpful, sensitive, and respectful service that is tailored to customers unique needs. Participants complete a variety of activities, discussions and skills practices that will demonstrate the tools necessary to provide respectful service. Intended for all organizations who want to enhance or improve the skills of their customer service representatives or others working with a variety of customers.
Healing Customer Relationships

An AchieveGlobal Customer Service Seminar
This four-hour seminar is designed to help participants develop the skills necessary to serve customers who are concerned, angry, or upset after a service breakdown or negative experience with the organization. The session explores ways to choose productive responses, techniques for defusing negative emotions and more.
You Will Learn:

The four guidelines for effectively restoring customer trust and confidence To manage reactions to emotional statements from customers The importance of healing relationships with customers who are frustrated or angry How to demonstrate commitment to the customer and how to encourage customers loyalty
Price includes AchieveGlobal workbook and refreshments
You Will Learn:

The benefits of improving service to customers who have unique needs related to physical ability, language, technology or other service expectations The dangers of judging customers based on assumptions about a group to which they may belong To ask respectful questions to clarify unique customer needs How to take appropriate action to meet unique customer needs
Location:
Green Bay Campus
Location:
Green Bay Campus
Financial Management
Principles of Financial Management for Non-Financial Professionals
In this seminar you will learn basic financial management skills. Topics will cover the three major financial statements, sources and uses of cash, cash budgeting, breakeven analysis and an introduction to financial ratios. Emphasis is placed on the practical uses of financial information as a diagnostic tool to understand a companys health.
Managing and Improving Your Cash Flow

Cash is King in every business and managing cash is the first priority of every successful business. This boot camp for cash flow provides the participant with fundamental knowledge and techniques for managing and improving cash flow. The topics are practical, understandable and can be put into practice for immediate results.
You Will Learn:

The difference between profits and cash How to interpret and understand the income statement, balance sheet and cash flow statement Techniques for managing cash flow How to calculate a breakeven point How to use financial information to manage and forecast your business
You Will Learn:

The importance of understanding your cash conversion cycle How to interpret the statement of cash flows and what its telling you How to predict your cash needs with a cash budget and assumptions Where cash lies hidden in your business and how to get it back Proven techniques to improve cash flow
Location:
Green Bay Campus
Location:
Green Bay Campus
Gas Utility
Train the Evaluator
Conducting Credible Performance and Knowledge Evaluations
Partnered with Midwest Energy Association (MEA)
Federal law, through the Office of Pipeline Safety (OPS), requires all pipeline operators to develop, implement and maintain a written Operator Qualification (OQ) program for individuals performing covered tasks on pipeline facilities. The intent of this ruling is to ensure a qualified work force and to reduce the probability and consequence of incidents caused by human error. This Train the Evaluator session is tailored to meet the needs of these operators who must comply with this mandate. The class provides information on the theory of evaluation, but its strength is in providing useful information and hands-on practice for credible performance evaluations at our state of the art facility.
You Will Learn:

OQ Rule and Preamble Evaluation Requirements B31Q requirements 13 protocols used by regulators to evaluate operator programs The definition of an evaluation Characteristics of a consistent and objective evaluation process How to establish evaluation criteria How to establish acceptance criteria Scales for rating performance Evaluator credentials Types of rating errors Barriers to credible evaluations Evaluator responsibilities Documentation and record keeping
Date: Time: Cost: Location: October 10, 2011 8:00 a.m. 4:00 p.m. $475 (out-of-state higher)
Green Bay Campus
SPACE IS LIMITED, SO REGISTER EARLY!
Global Marketplace
Export Compliance Beyond the Basics!
This seminar provides both novice and experienced export compliance professionals with an in-depth education on export control regulations (Export Administration Regulations & International Traffic in Arms Regulations/ITAR) administered by the US Departments of State, Commerce & Treasury. Major elements of the U.S. export control system for commercial exports will be covered.
Free Trade Agreements

This seminar provides you with information on working with Foreign Trade Agreements. We will answer many questions including: why your HTS number is important, Country of origin of your product: Where is it made?, What does the foreign trade agreement allow for?, What is the value of the product for customs purposes?, How are the duties and taxes calculated on your exports into foreign countries? It is critical for you to know how to work within a Foreign Trade Zone here in the USA or oversees and how this can help defer duties and create a MADE IN USA country of origin.
You Will Learn:

Shippers export declaration-Automated Export System (AES) Bureau of Industry and Security Office of Foreign Asset Control International Traffic Arms Regulations Documents of Foreign Customs Clearance Commercial export documents
Additional Topics Include:

Purpose of FTA Types Current FTA How it affects US exports How the exporter can use it World Trade Organization U.S. Embassies/Consulates
Date: Time: Cost:
Date: Time: Cost:
November 30, 2011 1:00 p.m. 4:00 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Location:
Green Bay Campus
Location:
Green Bay Campus
Grant Writing
Grant Seeking for Beginners
Prerequisite: None. This workshop is designed for individuals with little or no grants experience who want to know how to get started seeking and obtaining grant funding. There are many common misconceptions regarding grant funding. For example, many believe that grants provide free money and are a cure-all for funding shortfalls. However, applying for and securing grant funding requires research about funding requirements and close attention to eligibility restrictions. Grant Seeking for Beginners will walk participants through the grant seeking process from finding grant opportunities to closing out the grant award.
Dates: Time: Cost: September 15, 2011 3:30 p.m. 7:30 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Location:
Green Bay Campus
You Will Learn To:

Articulate what a grant is and what a grant is not Differentiate between public and private grant makers Search for private and public grant opportunities Describe the basic steps in the grant seeking proces
Creating a Persuasive Grant Proposal

Prerequisite: A basic understanding of the grant seeking process. While there will be a brief overview of the grant seeking process, this workshop is specifically designed for individuals who want to strengthen their grant writing skills. Many innovative grant projects have been rejected due to a confusing or unpersuasive proposal. Grant reviewers read proposals and make funding decisions very quickly, so proposals need to articulate the project clearly and concisely, demonstrate that the organization has the capacity to complete the project, and make a connection with reviewers.
Dates: Time: Cost: September 22, 2011 3:30 p.m. 7:30 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Location:
Green Bay Campus
You Will Learn To:

List the most common parts of a grant application Create an attractive and easy-to-read grant proposal Apply basic elements of persuasion to your proposal Create a budget and budget narrative that complement the narrative
Advanced Grant Writing Workshop: Peer Review

Prerequisite: Participants must submit in advance a draft of a grant proposal or brief white paper for a grant project (5 pages single-spaced maximum) to be critiqued during the workshop. E-mail the proposal: holly.valentine@nwtc.edu Seasoned grant writers know the value of feedback from others before submission. In this workshop, participants will submit a draft of a proposal or white paper and, after a brief grant writing refresher, will be put into small groups to review proposals and offer suggestions for improvement. After the peer review process, the participants will join in a large group discussion to share best practices.
Dates: Time: Cost: October 6, 2011 3:30 p.m. 7:30 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Location:
Green Bay Campus
You Will Learn To:

Review and comment on proposals Incorporate feedback from peers into your grant proposal Articulate best practices for grant writing Create a more persuasive proposal
Health Care
CBRF Training Series
NWTC and ClarityCare are partnering to offer this training series, designed for staff of community-based residential facilities (CBRFs). These state-approved courses are intended to provide participants with the skills and knowledge necessary to effectively and safely work with clients in a CBRF facility setting.
Dementia Specialist: Best Practice for Direct Care Workers

The Wisconsin Alzheimers Association Chapter Network has long identified the need for consistent and timely education to benefit persons affected by dementia. This two-day Dementia Specialist program offers creative and interactive learning with many opportunities for networking and team building. The program promotes state-of-the-art person-centered care. At the completion of the program, participants will receive a certificate designating 15 contact hours of continuing education.
You Will Learn To:

Experience the world from the point of view of someone with Alzheimers disease List real-life practical skills and ways to use these skills in his/her work environment Apply problem-solving techniques to assist with challenging behaviors of clients List tips and tools to increase success and make care-giving more satisfying
Dates: Time: Cost: September 15 & 22, 2011 8:00 a.m. 4:00 p.m. (both days) Participants must attend both days $175 (out-of-state higher) $160 for each additional person from the same company
Price includes materials, lunch and refreshments both days
Standard Precautions
for CBRF Staff
Date: Time: Cost: Location: September 14, 2011 8:30 a.m. 11:00 a.m. $90 (out-of-state higher)
Price includes materials, refreshments and $15 State registry fee
Green Bay Campus
Location:
Green Bay Campus
First Aid
for CBRF Staff
Date: Time: Cost: Location: September 14, 2011 12:00 p.m. 4:00 p.m. $100 (out-of-state higher)
Principles of Electrocardiography
Join us for this six-hour seminar, which will provide a basic review of the principles of electrocardiography to health care professionals. Topics of discussion will include anatomy of the heart, cardiac cell anatomy and specifics about how electrocardiography (EKG) relates to the anatomy and physiology of the heart.
Green Bay Campus
Management and Administration of Medication

for CBRF Staff
Dates: Time: October 12 & 13, 2011 8:30 a.m. 2:30 p.m. (both days) Participants must attend both days $145 (out-of-state higher)
You Will Learn:

The basic anatomy of the heart as it pertains to normal cardiac function The cellular anatomy and physiology of cardiac cells To relate the intrinsic excitation and conduction of electrical signals in the heart to basic EKG theory To perform basic EKG measurements and interpretation on human patients
Dates: Time: Cost: Location: September 21, 2011 8:30 a.m. 2:30 p.m. $110 (out-of-state higher)
Cost: Location:
Green Bay Campus
Green Bay Campus
Health Care
Ultrasound Refresher for Therapy Professionals
This course is designed for practicing therapy professionals as a refresher in ultrasound techniques for treatment of patients in active physical therapy programs. The course covers a basic overview of ultrasound techniques and includes lecture and hands-on application of ultrasound.
Workplace Spanish for Health Care Professionals

Join our instructor as she delivers Workplace Spanishs Health Care Training for Basic Patient Care and Communication. This program is designed for a wide variety of medical and support professionals including doctors, nurses, technicians, and administrative associates. The purpose is to help connect and communicate with Spanish-speaking patients to treat illness and injury and process medical transactions efficiently and effectively.
You Will Learn To:

Explain the concept of ultrasound Understand the purpose and effect of ultrasound treatment Explain and describe the advantages, disadvantages and indications, contraindications, and precautions in using ultrasound Demonstrate the ability to apply ultrasound
Dates: Time: Cost: Location: September 27 and October 4, 2011 5:30 p.m. 8:30 p.m. (both days) Participants must attend all days $135 (out-of-state higher)
Price includes materials and refreshments both days
You Will Learn:

Basic expressions Basic terms including family members, numbers, colors, time and timing, days, months and seasons Valuable information for use in the office and clinic, such as: everyday questions, directions, locations, reception and appointments, personal information, and patient examination Medical terminology for common ailments, symptoms and dosages, injuries and trauma, doctors orders, medicines and specialists
Dates: Time: Cost: October 1, 8, 15, & 22, 2011 8:30 a.m. 12:30 p.m. Participants must attend all days $165 (out-of-state higher) $150 for each additional person from the same company
Price includes materials and refreshments all days
Green Bay Campus
Local Anesthesia Refresher Training for Dental Hygienists

This newly-designed course is for registered dental hygienists who are interested in refreshing and/or updating their skills in delivering local anesthesia. The class is aimed only to hygienists who have licensure in local anesthesia administration. Participants will learn about new auxiliary local anesthesia procedures, as well as a review of up-to-date products. An extended lab session will be included in the course for demonstration and practice of the products discussed.
Location:
Green Bay Campus
Dynamic Duo: Power Plus Hand Instruments

Trying to decide which power scaling technology works best for you can be a confusing experience. There are multitudes of manufacturers and equipment choices to sort through and choose from. Join us for this hands-on seminar where you will learn more about the differences between the two ultrasonic technologies magnetostrictive and piezoelectric, and help you to make an educated choice for what is best for you in your practice.
You Will Learn:

Demonstrate use of the computerized anesthesia system Demonstrate use of the injection anesthesia technique Practice nerve block injections on new anesthesia models. Injections: alveolar/lingual, mental, greater palatine, nasopalatine Learn about new anesthetic products
Participants must have successfully completed Local Anesthesia for Dental Hygienists to enroll in this seminar. Proof of state licensure of local anesthesia will be required at check-in.
You Will Learn:

The differences in ultrasonic technologies Rationale for instrument use on perio patients and routine patients Guidelines for choosing appropriate hand instruments for the task A better familiarity with different manufacturers and products A different sequence of treatment optimal for power scalers and hand instruments and operator ergonomics Exercises to increase your competency in instrumentation
Dates: Times:
Cost: Location:
September 29 and October 6, 2011 5:30 p.m. 7:30 p.m. (September 29) 5:30 p.m. 9:30 p.m. (October 6) Participants must attend both days $175 (out-of-state higher)
Price includes materials and refreshments both days
Green Bay Campus
Date: Time: Cost:
Location:
Green Bay Campus
Health Care
Seeing Past the Disability: Preparing to Treat Patients with Developmental Disabilities
Health and dental professionals are trained to work in a system that emphasizes individual and patient-centered care. However, people with developmental disabilities come for medical and dental care with conditions that impact their lives and often require the need for a unique approach to establishing a relationship with the person prior to treatment. Join us for this four-hour session to aid you in working towards an appropriate balance to caring for a patient with developmental disabilities.
Date: Time: Cost: Location: October 14, 2011 8:30 a.m. 12:30 p.m. $95 (out-of-state higher)
Introduction to Reflexology
Have you always been curious about reflexology, but could never find the time to learn more about it? This ancient therapy has been used for centuries to improve physical and emotional well-being. Join us during this four-hour overview of reflexology and discover the benefits and limitations of reflexology.
You Will Learn:

The definition and history of reflexology The benefits of reflexology treatment The limitations of reflexology When to use reflexology vs. massage The certification requirements for reflexologists
October 20, 2011 8:30 a.m. 12:30 p.m. $95 (out-of-state higher)
Date: Time: Cost: Location:
Green Bay Campus
Green Bay Campus
AST Surgical Technologist Certification Exam Study Course

This course is designed to prepare Surgical Technologists to take the National Certification Exam and become Certified Surgical Technologists. During this course of study, participants will review the application of basic surgical practices, principles and procedural techniques in the peri-operative environment. They will also discuss the role of the Surgical Technologist functioning as an ethical, legal and moral member of the health team and within the Surgical Technologists scope of practice.
IMPORTANT: Both dates must be attended to receive full credit for the course Dates: Time: Cost: Location: October 15 & 29, 2011 9:00 a.m. 2:30 p.m. (both days) $135 (out-of-state higher)
Health Care Business for Nurses and Other Clinical Leaders

In todays health care arena, nurses and other clinical leaders are required to know basic business/financial concepts. This seminar will serve as an introduction to basic financial concepts taught in business schools, with a concentration on those skills most applicable to a health care environment.
You Will Learn To:

Understand basic health care and financial ratios Understand financial statements Write a business plan Understand the importance of benchmarking Comprehend basic marketing concepts Apply the concept of cost accounting
November 4, 2011 8:30 a.m. 12:30 p.m. $95 (out-of-state higher)
Green Bay Campus
Green Bay Campus
Annual Dental Occupational Health and Safety (OSHA) Training

Dental practice owners and staff can update exposure control and hazard communication office procedures by attending this annual course, which includes lecture and discussion. Participants will strengthen their skills in assessment, planning, implementation and evaluation of exposure control and hazard communication. Updates in research and technology will be presented. This will help satisfy requirements of annual training in accordance with OSHAs Bloodborne Pathogen Standard 29 CFR 1910.1030.
Date: Time: Cost: November 11, 2011 8:30 a.m. 12:30 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Location:
Green Bay Campus
Health Care
Introduction to Kinesiotaping
This six-hour seminar is designed to provide the health care professional with a basic understanding of kinesiotape application. This seminar will include a short lecture, demonstration of taping techniques and practical lab to apply and practice various applications.
Preview of other Health Care Seminars

for Fall 2011
___________________________________________________________________
You Will Learn To:

Understand kinesiotape application, including the purpose and effects of a variety of kinesiotape methods Realize various taping applications throughout specific areas of the body, including those appropriate for various diagnoses in a clinical use Utilize other taping techniques appropriate for edema and scar management Employ a variety of applications of kinesiotaping techniques
Date: Time: Cost: Location: November 12, 2011 9:00 a.m. 3:00 p.m. $135 (out-of-state higher)
Sept. 23 Sept. 24
Lets Make Scents of Aromatherapy Airway Management

for Dentists and Dental Staff
___________________________________________________________________
___________________________________________________________________
Oct. 11
NEW | Emergency Management

for Health Care Professionals
___________________________________________________________________
Green Bay Campus
Oct. 13
NEW | Foundations of Dementia Advanced Training

for Dementia Specialists
___________________________________________________________________
Oct. 18
NEW | Neuro-muscular Electrical Stimulation Refresher Training

for Therapy Professionals
Lean Health Care Overview

Want to learn how to cut lead times, improve workplace organization, increase productivity, standardize processes, reduce operating costs and create positive cash flows? This Lean health care workshop can help you learn how to accomplish just that. Join us for this workshop, intended for all levels of health care employees, and gain a fundamental understanding of Lean principles and how they apply in health care, as well as specific tools and techniques for applying Lean methods. We will demonstrate the principles and concepts of Lean health care practices through the use of lecture, video and hands-on simulations.
___________________________________________________________________
Oct. 21
NEW | Whats Teeth Got to Do With It?

with Shirley Gutkowski
___________________________________________________________________
Nov. 5
Massage Basics Refresher Upper Extremity Review

for Therapy Professionals
___________________________________________________________________
Nov. 8
You Will Learn To:

Identify the eight forms of waste Use the 5S approach to organization Implement cellular flow and pull systems
Date: Time: Cost:
NEW | Health Care Reform: What Do We Know Now? A Refreshing Look at Medical Ethics NEW | Dealing with Difficult Patients Anatomy of the Joints Review
Develop Lean standards Utilize Training Within Industry practices Engage your employees and management
___________________________________________________________________
Nov. 9 Dec. 2 Dec. 9
___________________________________________________________________
___________________________________________________________________
December 13, 2011 8:00 a.m. 4:00 p.m. $165 (out-of-state higher) $150 for each additional person from the same company
____________________________ Hold These Important Spring 2012 Dates ____________________________

Mar. 2 April 27 May Annual Dental OSHA Training 17th Annual Dental Day Local Anesthesia
for Dental Hygienists
___________________________________________________________________
Location:
Green Bay Campus
___________________________________________________________________ (3-day course)
Leadership Development
C ER TIFICATE S ER IES
Leading and Driving Change
October 18, 2011
Leadership Development
Exceptional organizations require exceptional leaders who understand the importance of a quality culture that incorporates continuous planning and learning to ensure a successful future. This leadership series is designed for leaders who want to create the future for their organization by integrating leadership, quality and learning. Specific emphasis is given to leading and driving change throughout the organization.
One thing is certain in todays busy and changing corporate environment-change is inevitable. Leaders of the future must be prepared to drive and embrace change. This half-day seminar will be focused on understanding and applying an eight-stage process for leading successful change initiatives.
Creating The Future- Culture, Vision & Strategic Direction

October 20, 2011
In this half-day workshop, participants will learn the importance of creating a culture and vision for their organization. A focus on developing and ensuring a disciplined execution of action plans at the team and/or organizational level will be discussed.
Optimizing Results for all Stakeholders A Systems Thinking Approach

October 25, 2011
Who Should Attend:

This leadership development series is intended for leaders interested in increasing their knowledge and skills for leading in a changing environment. The content and concepts are applicable at the organizational level as well as the team level.
Systems thinking involves looking at the entire system, rather than at individual parts. Participants learn to develop a systems view of their key processes in order to drive process improvement throughout the organization. Using a systems thinking approach creates an environment of team work and alignment that optimizes organizational results for all stakeholders.
Customer Advocacy Voice of the Customer
Series Information
__________________________________________________
October 27, 2011
Time: Cost:
8:00 a.m. 12:00 p.m. Leadership Development Series Fee: $725 for all six classes
(out-of-state higher)
In this half-day session participants will learn to create a customer focused culture for their organization. Skills and knowledge using the Kano Model will be developed in order to gain a better understanding of the voice of the customer and allow optimum decisionmaking as a leader.
$700 for each additional person from the same company Individual Course Fee: $135 (out-of-state higher)
Building and Maintaining Trust

November 1, 2011
Location:
Green Bay Campus
Trust is one of the most important factors for engaging and enabling people at all levels in an organization. Without trust, key organizational initiatives will not be realized. In this half-day workshop elements of trust will be discussed and a process for increasing the level of trust in the organization will be provided. The concepts learned can be transferred and used in work teams, departments or any group which needs to work together to accomplish results.
Mentoring, Motivation and Management By Objective

November 3, 2011
You must complete all six seminars to receive the Leadership Development Series Certificate
The 3 Ms in this half-day seminar include mentoring, motivation and management by objective. Employee development and the creation of an empowered workforce are key to any organizations success. Participants will learn basic motivation and mentoring techniques along with MBO concepts. Management By Objective can either enable employees or create barriers. Make sure you understand these important leadership concepts.
Lean
Lean Journey Overview
September 27, 2011
Lean Journey
Incorporating Lean Into Your Organization
Whether you are in the service, health care, manufacturing or other industry, this Lean series provides customized training to meet the needs of your organization. Each session provides industry specific examples and competencies in Lean concepts to increase productivity and decrease waste in your organization.
This one-day workshop demonstrates the principles and concepts of Lean business through lectures, videos, sample report outs and multiple hands-on simulations. It is also intended to provide management, staff and employees at all levels of your organization with a basic understanding of Lean implementation, and the benefits to be gained.
Time: Cost: 8:00 a.m. 4:30 p.m. Lean Journey Series Fee: (see Series Information side panel) Individual Course Fee: $375 (out-of-state higher)
Value Stream Mapping & Lean Culture

September 29, 2011
Lean Journey Certificate Requirements:

Individuals interested in receiving the Lean Journey Certificate must complete all six Lean sessions and are also required to complete a Lean project during the course. The project is an opportunity to apply many of the Lean tools presented in the certificate series. This is an integral part of the certificate program as it allows you to apply your knowledge, thereby reinforcing what youve learned. At the same time, the Lean project that you complete will bring immediate benefits to your organization.
We are encouraging teams from the same company to complete the Lean Journey Certificate and are promoting group discounts for this reason. Please contact Corporate Training & Economic Development at (800) 422-NWTC, ext. 6971 or (920) 498-6971 if you have questions regarding the Lean Certificate or class eligibility.
Can everyone see how value is provided to your customers? Communication throughout an organization can be difficult. Value Stream Mapping (VSM) is the visual tool to understand how people, material and products interact and flow together. This workshop will familiarize your employees with the VSM technique. At the end of the workshop, participants will have developed a current and future state VSM from a case study. Concepts for leading Lean culture change and project management tools to help sustain the Lean journey are also discussed.
5S/Visual Workplace & Kaizen Management

October 11, 2011
Do you need to start stabilizing your processes? This one-day lean workshop trains employees on the principles of 5S and how it contributes to stabilizing processes. Participants learn how to get started and monitor 5S for sustainment. Practical process steps for the Kaizen format are also studied in order to implement highly focused improvement activities in the organization. Discover which Lean tools are employed after the Kaizen event to maintain and sustain your Kaizen improvements.
Series Information
__________________________________________________
Cost:
Lean Journey Series Fee: $1875 for all six classes

$1725 per person for three or more individuals from the same company Individual Course Fees Vary
Total Productive Maintenance (TPM) & Rapid Change Over Management

October 13, 2011
Location:
Green Bay Campus
Discover whether maintenance is viewed as a cost or a value added center in this one-day workshop. Learn the four types of maintenance organizations and how to establish a maintenance vision and strategy for your organization. Rapid Change Over activities are also discussed. Learn how setup reduction can create some of your biggest gains, with little to no cost.
You must complete all six seminars to receive the Lean Journey Series Certificate
If individual sessions are being taken, it is recommended that the Lean Journey Overview be taken prior to any other sessions if the participant has no previous Lean experience.
Lean
Lean Journey Series c onti nued
Standardized Work & Training Within Industry
October 25, 2011
Standard work is defined as predictable, repeatable and reliable operations that are organized in the best known sequence using the most effective combination of people, material, information and methods. This workshop helps participants learn how to design and implement standards and clear documentation of those standards. The session will also review TWI (Training Within Industry) and review how this concept is making a comeback in America.
Time: Cost:
8:00 a.m. 4:30 p.m. Lean Journey Series Fee:

(see Series Information side panel)
Individual Course Fee: $310

Cellular Flow & Pull/Kanban Systems

October 27, 2011
Achieving continuous flow is the ultimate objective of Lean production. Cellular Flow is the linking of unlike operations into the most efficient combination of resources to maximize value added content while minimizing waste. Participants learn how to utilize TAKT time, control inventory, assembly unlike products and implement the design/ layout of a work cell in a classroom simulation.
Time: Cost:
8:00 a.m. 4:30 p.m. Lean Journey Series Fee:

(see Series Information side panel)
Individual Course Fee: $310

If individual sessions are being taken, it is recommended that the Lean Journey Overview be taken prior to any other sessions if the participant has no previous Lean experience.
You must complete all six seminars to receive the Lean Journey Series Certificate
G row you r bu sine ss a nd y our c a re e r!

Coming this Fall 2011 and Spring 2012
Ask the Export Expert lunch hour webinars!
Topics include:
NAFTA Basics of the Export Administration Regulations Deemed Exports
Components of a Trade Compliance Manual Introduction to Trade Compliance
Negotiating Across Cultures Denied Persons List Knowing Your Global Customer
.... and more!
Only $35 for an information-packed hour discussing some of the most important knowledge you need to succeed in global business, presented by industry experts who know and do the work every day! For further details contact: Aleda Bourassa, Manager, Waukesha County Technical College, Global Education & Trade Center (262) 691-5219 or (262) 691-5551.
Offered in partnership with Northeast Wisconsin Technical College, NorthCentral Technical College, Madison Area Technical College and Waukesha Area Technical College. Supported in part by the US Department of Education Title VI-B Business and International Education program.
NEW | Lean Six Sigma

Lean Six Sigma Green & Black Belt

In order to improve your critical processes, your organization must ensure its people are able to effectively identify and eliminate waste. The Lean Six Sigma Certificate series was specifically designed to develop your teams understanding and ability to apply Lean-thinking and Six Sigma principles in order to deliver dramatic and sustainable value to your customers, shareholders, and employees. Lean Six Sigma is a systematic, data-driven approach utilized by many of the worlds most successful organizations, to solve business toughest problems. Our Lean Six Sigma Certificate Series offers two levels of training and certification: Green Belt and Black Belt. Green Belt training class provides students with the core Six Sigma fundamentals required to effectively participate on problem solving teams, and potentially lead smaller improvement efforts with guidance from a Black Belt. The Black Belt course further refines the principles taught in Green Belt, and provides additional tools and techniques designed to prepare students to effectively lead more complex problem solving efforts and mentor other improvement projects.
The Lean Six Sigma Green and Black Belt Certificate Series provides the foundation and skills for Six Sigma based on the ASQ body of knowledge for Green & Black Belt certification. Proficiency is assessed with in-class simulations, an open book, take-home test, and follow-on projects (optional).
Lean Six Sigma Green Belt

Certification
After completing the Green Belt class and passing the associated test, students will receive a Lean Six Sigma Green Belt training completion certificate. Students desiring to receive a Six Sigma Green Belt certification must complete and submit an instructor approved project to the standards taught in class.
Summary:
This 5 consecutive day (40-hour) course provides students with basic understanding of the theory and application of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) principles and tools. Students will also gain an understanding of Lean methodology, and how Six Sigma principles can be effectively integrated into a Leanthinking organization. The class consists of both lecture and practical application of the methodology and tools, using a case study.
Learning Objectives:
Students who successfully complete this course will be able to: Effectively support and potentially lead small-scale business process improvement efforts utilizing Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) problem solving methodology with direct guidance from a Six Sigma Black Belt. Gain a conversational level of knowledge and understanding of each the five phases of the DMAIC process and their respective phase deliverables. Understand the various organizational models and operating mechanisms an organization may utilize, in order to maximize Six Sigmas effectiveness within an organization. Understand the term Lean, and the relationship between Lean and Six Sigma methodologies. Prerequisites: None. (Lean Journey Series recommended) However, the class utilizes basic mathematics and statistics. Students should be comfortable with using primary arithmetic functions (addition, subtraction, multiplication, and division), as well as basic algebra.
Lean Six Sigma Green Belt Certification
Series Information
Dates: Time: Cost: Location:
__________________________________________________________________________________________
November 14-18, 2011 or March 5-9, 2012 8:00 a.m. 4:00 p.m. (each day) $2995 (out-of-state higher)
Green Bay Campus
NEW | Lean Six Sigma

C ER TIFICATE S ER IES co n t in u ed
Lean Six Sigma Green & Black Belt

Our Lean Six Sigma offerings include:
Understanding and application of Six Sigma DMAIC (define, measure, analyze, improve, control) methodology Overview of Lean-thinking principles, and how Lean and Six Sigma are integrated Change management techniques to accelerate your improvement efforts Strong focus on practical application and how to avoid common mistakes, in order to maximize your ROI and efficiency
Lean Six Sigma Black Belt

Certification
Students completing the class and passing the associated test will receive a Lean Six Sigma Black Belt training certificate. Students desiring to receive a Six Sigma Black Belt certification must complete a total of two Six Sigma projects (includes one Green Belt project), which must be reviewed and approved by the instructor.
Summary:
This 5-day (40-hour) course provides students with an advanced level of knowledge of the theory and application of Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) principles and tools. Building upon concepts taught during the Six Sigma Green Belt course, students will take a deep dive into DMAIC theory, learn additional tools and skills, and most importantly practice utilizing the theory and tools in a series of specially designed case studies and exercises based on real-world problems.
Who Should Attend:

Regardless of position, industry, or function, if your performance is dependent on people or process, Lean Six Sigma methodology can help. This series is designed to accommodate associate level employees to senior leadership in any manufacturing, service, or transactional function or business who are responsible for: Improving safety records Reducing product or process defects Improving lead times and/or on-time delivery Reducing material, machinery, and manpower costs Growing product sales and revenue
Learning Objectives:
Students who successfully complete this course will be able to: Effectively lead small to medium scale business process improvement efforts utilizing Six Sigma problem solving methodology with direct guidance from a Six Sigma Master Black Belt. Gain a teaching level of knowledge of the Six Sigma DMAIC theory and application, in order to potentially train others on the basics of the problem solving methodology. Mentor and direct the efforts of multiple Six Sigma Green Belts; be capable of conducting project reviews. Understand the typical issues many organizations attempting to utilize Six Sigma problem solving methodology face, and establish a plan to overcome these challenges. Prerequisites: Prior completion of NWTCs Six Sigma Green Belt course or permission from the instructor. (Lean Journey Series recommended)
SPACE IS LIMITED, SO REGISTER EARLY!
Lean Six Sigma Black Belt Certification
Series Information
Dates: Time: Cost: Location:
__________________________________________________________________________________________
April 9-13, 2012 8:00 a.m. 4:00 p.m. (each day) $2995 (out-of-state higher)
Green Bay Campus
Management & Supervision

Succeeding as Supervisor
In todays corporate environment supervisors are relied on more and more. However, they are frequently promoted based on their technical skills and are not always given the time to develop the necessary skills to help their teams meet their goals. Supervisors are a critical link to enhancing the productivity and performance of the whole team. In this one-day seminar, participants will learn to understand what it means to supervise and what is expected of them in their role in order for them to develop the skills to succeed.
Developing Others
An AchieveGlobal Genuine Leadership Seminar
Employees face regular challenges in performing their work, and a good leaders job is to help them work through these challenges. Sometimes the best help a coach can give is to assure their employees that they have the ability to make decisions and solve problems on their own. The purpose of this four-hour workshop is to provide participants with skills for developing others, thereby helping others expand their capabilities so they will have the confidence to take on new challenges and work more independently.
You Will Learn:

The differences between a successful employee and a successful supervisor Skills to effectively manage the performance of others How to create enthusiastic followers To instill motivation and accountability in staff How to create an environment of trust and respect
You Will Learn To:

Describe the role of a leader in developing others Explain how developing others can benefit everyone: those being developed and the organization overall Identify opportunities to develop the skills and capabilities of others Demonstrate a set of key actions for developing others
Date: Time: Cost: November 29, 2011 8:00 a.m. 12:00 p.m. $160 (out-of-state higher) $145 for each additional person from the same company
Location:
Green Bay Campus
Peer Today, Boss Tomorrow

Making the leap from peer to boss is never easy. In addition to dramatic change, new managers and supervisors frequently struggle to balance their old co-worker relationships with their new management responsibilities. This five-hour seminar provides hands-on activities, practical suggestions and key strategies that make this program an excellent choice for organizations that promote from within or train new supervisors regularly.
Providing Constructive Feedback

Employees need to receive regular feedback from their leader to know how well they are doing. Providing others with constructive feedback not only helps to solve problems, but can also work to prevent potential problems from growing to the point where they have a negative impact on others or the organization. This fourhour, interactive workshop provides skills that let participants give constructive feedback in a way that builds openness and mutual respect and promotes problem solving and learning.
You Will Learn:

To overcome the fear of lost friendships and lost rapport
How to discipline a former peer To avoid the appearance of favoritism To keep confidential information confidential Four strategies to help make a successful transition
You Will Learn To:

Define and describe constructive feedback Recognize the challenges and benefits of providing constructive feedback Evaluate your current level of effectiveness at providing constructive feedback Demonstrate a set of key actions for providing constructive feedback to others
Date: Time: Cost: December 1, 2011 8:00 a.m. 12:00 p.m. $160 (out-of-state higher) $145 for each additional person from the same company
Date: Time: Cost:
Location:
Green Bay Campus
Location:
Green Bay Campus
A proud member of
Does your company have multiple locations nationally or globally?

If so, experience the Global Corporate College difference!
Northeast Wisconsin Technical College is a partner member of Global Corporate College (GCC). We provide customized, targeted corporate training through our unique network of leading community colleges within the U.S. and abroad. We work with you and our partner colleges to design and deliver superior corporate training programs that fit your needs, no matter where your employees are located.
The Mission of Global Corporate College is to close the Talent Gap by supporting U.S. Companies wherever their business takes them in the World
Advantages
One-stop training solution for companies with multiple locations Local, U.S. and international markets Network to deliver consistent, high-quality training Logistical challenges are eliminated Training for entry to executive levels Guaranteed ROI
For more information, contact Joan Turba

at (920) 498-6907 or joan.turba@nwtc.edu
www.globalcorporatecollege.com
Personal & Team Performance

Assertive & Confident Communication
What image do you project? Do you find it difficult to speak up in meetings, make requests of other people, or stand up for your ideas? Or do you tend to push your own ideas too hard, tell people to just do it, or discount the opinions of others? This half-day session is designed to help participants portray a more confident image by understanding and balancing their communication style. Enhance your communication skills and build more productive working relationships for yourself and your organization.
Fearless Facilitation
Leading Productive Meetings & Teams
Turn meeting and team leaders into Fearless Facilitators! Participants learn how to bring a laser-like focus to every agenda, handle disruptions with ease and condense a weeks worth of meetings into a single session. Designed to build confidence and competence, this one day seminar will teach meeting and team leaders how to achieve desired results and manage relationships and processes at the same time.
You Will Learn:

Fundamental facilitation skills The right balance between purpose, process and participation To prepare meeting attendees to participate effectively To make optimal use of peoples time and talents To exhibit the confidence and competence of a fearless facilitator
You Will Learn:

The difference between passive, assertive, and aggressive communication styles Barriers to assertive communication Tips for modifying your communication style The impact of non-verbal communication on your message Techniques for communicating assertively in the workplace
Date: Time: Cost: September 13, 2011 8:00 a.m. 12:00 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
Date: Time: Cost:
Location:
Green Bay Campus
Location:
Green Bay Campus
NEW | Life is a Series of Presentations

Using this simple but powerful five-step process, your workforce will be empowered to communicate with impact anytime, anywhere. By voicemail or email, in meetings or hallway conversations, employees will present themselves clearly, concisely and confidently. Theyll develop the power to communicate for better understanding and support.
Managing Multiple Priorities

Rapid change, flatter organizational structures, and cross-functional duties mean employees today must assume greater responsibility for managing their own tasks. Time management in todays multitasking world is a necessity. This seminar provides the awareness and skills employees need to make better decisions about their daily work. Participants learn techniques that help them deal with multiple deadlines to increase their overall productivity, even in an environment in which changing priorities is a daily reality.
You Will Learn To:

Encourages employees to approach communication in a whole new way Outlines a five-step method that increases individual impact Increases confidence and skills in all areas of communication
Date: Time: Cost: September 20, 2011 8:00 a.m. 12:00 p.m. $120 (out-of-state higher) $110 for each additional person from the same company
You Will Learn To:

Handle competing priorities Categorize work and shift gears smoothly and appropriately Coordinate and manage different responsibilities Negotiate schedules and resources with others
December 8, 2011 8:00 a.m. 12:00 p.m. $160 (out-of-state higher) $145 for each additional person from the same company
Date: Time: Cost:
Location:
Green Bay Campus
TRAINING FOR SUCCESS
Simplify Your Training Needs With
Increase your companys competitive edge with customized training!
Receive training anytime, anywhere, anyway

Training available at your site or our location Free consultation with content experts Skills and knowledge can be applied immediately in the workplace Meet safety and compliance training requirements Assistance with workforce assessment to determine training needs Grant funding may be available!

Visit us online at https://corporatetraining.nwtc.edu
Train your employees today for the skills of tomorrow.
Safety
OSHA 511 Safety Course for General Industry
*Note This class is a prerequisite for OSHA 501
NWTC serves as a host site for the National Safety Education Center, an OSHA Training Institute. To register for the OSHA 500+ Safety seminars, please call 1-800-656-5317 or visit www.nsec.niu.edu
General industry safety professionals at every level will benefit from this comprehensive introductory course as they learn about the scope and application of OSHA standards to workplace safety and health. Special emphasis is placed on using the 29 CFR Part 1910 general industry standards to identify and recommend abatement for the greatest safety and health hazards. Participants receive an OSHA 511 general industry safety and health course completion card from the National Safety Education Center and an NWTC certificate of completion.
Topics:
OSH Act, OSHA and Part 1910 standards Confined space entry Record keeping Hazard communication HAZWOPER (Hazardous Waste
Operations and Emergency Response Standard)
Session Information
________________________________________________________
Fire protection and prevention Welding Electrical safety Lockout-tagout Walking and working surfaces Bloodborne pathogens and needle stick prevention
Time: Cost:
8:00 a.m. 5:00 p.m. (each day)

________________________________________
Personal protective equipment
Individual Course Fees Vary
OSHA 511 for General Industry OSHA 501 Trainer Course for General Industry OSHA 510 Safety Course for Construction Industry OSHA 500 Trainer Course for General Construction $800 (out-of-state higher) $775 early bird registration
(five weeks prior to event)
OSHA 501 Trainer Course for General Industry

October 10-13, 2011
$750 early bird registration

(three or more from the same company registering five weeks prior to event)
OSHA 503 Trainer Refresher Course $675 (out-of-state higher) $650 early bird registration
(five weeks prior to event)
You can become an Authorized OSHA Trainer. This course, designed for general industry personnel, presents detailed information on how the provisions of the OSH Act may be implemented in the workplace. Rights and responsibilities under the Act, the appeals process, and record keeping requirements are covered. The course also includes an introduction to general industry standards and an overview of the requirements of the more frequently cited standards. General safety and industrial hygiene topics are covered in one or two-hour modules and additional training and reference resources are noted in class. Attendees participate in live training experiences. Upon successful completion of this course, the workshop activities, a training module plan, and a content exam, participants become U.S. Department of Labor-OSHA authorized outreach trainers. Prerequisite: OSHA 511 Occupational Safety and Health Standards for General Industry course, and five years of General Industry safety experience or other equivalent safety education and experience and prior approval from NSEC course chairperson.
$625 early bird registration

(three or more from the same company registering five weeks prior to event)
Topics:
OSHA safety and health standards, policies, and procedures in 29 CFR 1910 Identification of common violations of OSHA standards Appropriate abatement procedures for selected safety hazards Understand the requirements to conduct the 10- and 30- hour outreach programs, and receive helpful suggestions on training styles
Location:
Green Bay Campus
To register for the OSHA 500+ Safety seminars, please call 1-800-656-5317 or visit www.nsec.niu.edu
NWTC serves as a host site for the National Safety Education Center, an OSHA Training Institute.
Safety
OSHA 500+ Safety c on ti n u ed
OSHA 510 Safety Course for Construction Industry
October 17-20, 2011
*Note This class is a prerequisite for OSHA 500
OSHA 500 Trainer Course for General Construction

November 14-17, 2011
Construction safety professionals at every level will benefit from this comprehensive introductory course as they learn about the scope and application of OSHA standards to construction workplace safety and health. Special emphasis is placed on using the 29 CFR Part 1926 standards to identify and recommend abatement for the greatest safety and health hazards in construction. Participants receive an OSHA 510 construction safety and health 30-hour course completion card from the National Safety Education Center and an NWTC certificate of completion.
Topics:
OSH Act, OSHA and Part 1926 standards Confined space entry Record keeping Hazard communication Personal protective equipment Fire protection and prevention Rigging, scaffolds and ladders Welding Electrical safety Cranes/Trenching Walking/working surfaces Concrete and steel erection Underground construction
You can become an Authorized OSHA Trainer. This course, designed for general construction personnel, presents detailed information on how the provisions of the OSH Act may be implemented in the workplace. Rights and responsibilities under the Act, the appeals process, and record keeping requirements are covered. The course also includes an introduction to general construction standards and an overview of the requirements of the more frequently cited standards. General safety and construction hygiene topics are covered in one or two-hour modules and additional training and reference resources are noted in class. Attendees participate in live training experiences. Upon successful completion of this course, the workshop activities, a training module plan, and a content exam, participants become U.S. Department of Labor-OSHA authorized outreach trainers. Prerequisites: Completion of an OSHA 510 and five years of General Construction experience or prior approval from course chairperson.
You Will Learn To:

Locate OSHA safety and health standards, policies, and procedures in 29 CFR 1926 Identify common violations of OSHA standards Describe appropriate abatement procedures for selected safety hazards Understand the requirements to conduct the 10- and 30- hour outreach programs, and receive helpful suggestions on training styles
OSHA 503 Trainer Refresher Course

October 31-November 2, 2011
Topics:
OSHA safety and health standards, policies, and procedures in 29 CFR 1910 Identification of common violations of OSHA standards Appropriate abatement procedures for selected safety hazards Understand the requirements to conduct the 10- and 30- hour outreach programs, and receive helpful suggestions on training styles
This course is a valuable refresher for active trainers in the general industry outreach program. Trainers are required to take this course every four years to stay current with OSHA standards and safety initiatives. Upon course completion participants are authorized to conduct and issue OSHA course completion cards for 10- and 30-hour general industry safety and health outreach courses.
To register for the OSHA 500+ Safety seminars, please call 1-800-656-5317 or visit www.nsec.niu.edu
NWTC serves as a host site for the National Safety Education Center, an OSHA Training Institute.
Safety & Compliance

OSHA 10-Hour Voluntary Compliance for General Industry
This course is designed for managers and safety personnel from any type of general industry who are responsible for on-the-job safety and health and work practices that comply with OSHA regulations. Participants will explore OSHA standards that govern general industry, how to read and use the Code of Federal Regulations (CFR), and compliance programs and procedures required in the workplace. Upon successful completion of the course, attendees will receive an OSHA 10-hour card and an NWTC certificate of completion.
OSHA Record Keeping Update

Dont miss this important OSHA record keeping refresher. With OSHA ramping up its compliance efforts, accurate record keeping was never more important. This seminar presents information and tools to develop and maintain a record keeping program.
Date: Time: Cost: November 29, 2011 7:30 a.m. 11:30 a.m. $120 (out-of-state higher) $110 for each additional person from the same company
Topics:
Introduction to OSH Act/ General Duty Clause Walking/working surfaces Machine safeguarding Means of egress/fire protection Material handling and storage
Dates: Time: Cost:
Industrial hygiene Hazardous materials/HazComm Personal protective equipment Confined space Record keeping Blood-borne pathogens
Location:
Green Bay Campus
Forklift Safety: Train-The-Trainer

OSHA requires that all forklift training be conducted by persons who have the knowledge, training and experience to train others and evaluate their competence. This one-day workshop prepares company representatives to be in-house trainers.
September 26 & 27, 2011 7:30 a.m. 12:30 p.m. (both days) $275 (out-of-state higher) $250 for each additional person from the same company
You Will Learn To:

OSHA forklift safety basics Equipment specifics Stability, load center, load handling and dock safety Vehicle inspections Safe operating practices and fuel safety Training program development, implementation, and documentation
December 7, 2011 8:00 a.m. 4:30 p.m. $345 (out-of-state higher)
Location:
Green Bay Campus
OSHA 10-Hour Voluntary Compliance for Construction Industry

This course is designed for managers and safety personnel from the construction industry who are responsible for on-the-job safety and health and work practices that comply with OSHA regulations. Participants will explore OSHA standards that govern the construction industry, how to read and use the Code of Federal Regulations (CFR), and compliance programs and procedures required in a construction work environment. Upon successful completion of the course, attendees will receive an OSHA 10-hour construction safety card and NWTC certificate of completion.
Green Bay Campus
Topics:
Introduction to OSH Act/ General Duty Clause Gases, Vapors, Dusts, Mists and Asbestos Hazard Communication Lead in Construction Mechanical Integrity (1926.64) Hearing, Respiratory and Fire Protection
Dates: Time: Cost:
Signaling and Ladders Scaffolding and Fall Protection Material Hoists, Personnel Hoists & Elevators Concrete, Masonry & Underground Construction Overhead & Underground Lines and more
Safety Seminars
for Fall 2011
___________________________________________________________________
Preview of other
Sept. 12 Oct. 6 Oct. 6 Oct. 24 Dec. 12
Lead Safe Renovator Training DOT Compliance A-Z DOT Materials HM126F Lead Safe Renovator Training Lead Safe Renovator Training
___________________________________________________________________
___________________________________________________________________
October 24 & 25, 2011 7:30 a.m. 12:30 p.m. (both days) $275 (out-of-state higher) $250 for each additional person from the same company
___________________________________________________________________
___________________________________________________________________
Location:
Green Bay Campus
Social Media & E-Marketing

Getting Started with Social Media
October 5, 2011
Social Media & E-Marketing

Keeping pace with todays savvy customer means you must have command of the latest social media and internet marketing tools. This six-part certificate series provides a hands-on approach to give you the plan, the tools and the knowhow to make these state-of-the-art marketing tools work for you and your business. This series will be taught in our computer lab with a combination of lecture and hands-on training. Get everything you need to get your business or organization up to speed in the emerging world of social media and integrated internet marketing.
This session provides a complete overview of social media tools including, Twitter, Facebook, LinkedIn, Youtube.com, and more. Participants will learn how to build a business using social media tools and be able to develop effective social media strategies. Online social media resources will be introduced and a model for applying these resources to your business will be reviewed. An approach for team social media marketing will also be presented.
Blogging & News Making for Business

October 19, 2011
This social media seminar provides a unique perspective on how any business can use blogging to become an online voice, resource, and thought leader in their industry or in the community they serve. Participants will not only learn how to blog and use tools such as WordPress and Hootsuite, but also how to create compelling content that drives awareness and action.
Facebook The Basics & Beyond

November 2, 2011
Series Information
__________________________________________________
This workshop introduces Facebook and provides information on effectively creating your personal and business profile. Important safety and privacy measures are discussed when creating or joining groups and fan pages. Participants also learn the most effective ways to establish themselves and their companies in their respective industries with powerful strategies to leverage visibility and brand. Connecting Facebook to other social media accounts and using it as a community building tool or website replacement is also reviewed.
Time: Cost:
8:30 a.m. 11:30 a.m.

(each day)
Twitter The Basics & Beyond

November 16, 2011
Social Media & E-Marketing Series Fee: $650 for all six classes
Individual Course Fee: $120 (out-of-state higher)

This social media session provides a complete overview of the Twitter application. Participants will set up a Twitter profile and learn best practices to begin valuable business conversations and build a Twitter following. Maximize your social media productivity by tapping into Twitters 50+ million members to grow your business. Advanced features will be reviewed when developing and implementing your Twitter business plan along with the pitfalls and dangers of using Twitter incorrectly.
LinkedIn The Basics & Beyond

November 30, 2011
Location:
Green Bay Campus
This session explores the LinkedIn application and provides participants with effective tools to search for people, business opportunities and resources. Learn how to build your network quickly and efficiently using 2nd and 3rd level connections that will expand your business. Participants will learn how to effectively use the Answer section of LinkedIn and use groups to build a growing database of customers and professionals. Find leads for your products or services and learn key tips and tricks to help make you a master LinkedIn networker.
How To Get Found in Social Media

December 14, 2011
You must complete all six seminars to receive the Social Media & E-Marketing Series Certificate
Lets face it, the real reason that most businesses want to use social media and online marketing is to improve visibility and profitability. This final session will briefly review the most popular social media tools along with the fundamentals of search engine marketing and put them all together to help you create your next action steps to get your business into social media marketing. Youll learn about things like Google Business Center and Yahoo Local, online advertising on Google and Facebook and a host of other sites and tools that will help you grow your business with the help of social media.
Training Management
Training Analysis
September 28, 2011
Train-TheTrainer
Whether youve been training for awhile or are new to the training environment, this certificate series will not only show you how to become a skilled facilitator of learning, but will also provide you with tools to analyze, design, develop, implement and evaluate training programs. This five-day series has been enhanced to include the most current information to help you and your organization create and maintain a skilled training force.
Our Training Management Sessions are designed to be taken in sequential order; however, sessions can be taken as needed based on previous Training Management knowledge or experience. Please contact Corporate Training & Economic Development at (800) 422-6982, ext. 6971 or (920) 498-6971 if you have questions regarding class eligibility.
This seminar will help instructional designers determine if training is needed. Through a training system, you will design and develop a needs assessment that will include developing a needs analysis, job analysis, task analysis and how to maintain this process by the use of computerized records. Training analysis identifies the causes of gaps in results so that appropriate training methods, means, tactics, tools and approaches can be identified and then selected for meeting the need.
Designing Training Materials

October 6, 2011
After conducting a needs assessment, the degree to which tasks can be performed must be determined. Before a training program can begin, the content of a program needs to be determined and how to select the best teaching processes for that content. In order to help you make these critical decisions, your instructor will present a set of training design principles and a step-by-step method of program development.
Developing Training Materials

October 20, 2011
Today youve got to know how to construct the right programs and materials, as well as present them. This interactive seminar will conceptualize your instructional strategies and develop learning activities to achieve learning objectives. Participants will learn about trainee learning styles, different training methods, and training materials, and learn to develop a lesson plan that will serve as a trainer guide.
Series Information
__________________________________________________
Implementation of Training Programs

November 3, 2011
Time: Cost:
8:00 a.m. 4:00 p.m.

(each day)
Train-The-Trainer Series Fee: $750 for all five classes

Individual Course Fee: $165 (out-of-state higher)

Participants will learn specific strategies and methods used to help implement effective training programs to ensure a better learning environment for your trainee. Participants will learn to select, qualify and evaluate instructors; identify methods to help you plan; schedule and notify trainees in your organization; prepare for training to include training room layout and use of training materials, develop training strategies, opening techniques, learning activities and closing techniques, including icebreakers, exercises, games, questioning and action planning; develop in-training evaluations and pre-testing methods and how to handle the difficult trainee.
Location:
Green Bay Campus
Evaluation of Training Programs

November 17, 2011
This one-day seminar will provide a guide to increase training effectiveness through evaluation. Participants will examine the concepts, principles, guidelines and techniques for evaluating training programs. Students will learn the four-level approach to evaluating training programs.
They Include:
You must complete all five seminars to receive the Train-The-Trainer Series Certificate
Reactionary, trainee critique, management observation reports Learning, testing, increasing skills and improving knowledge Performance, extent to which change has occurred R.O.T. - cost benefit analysis
Professional Development Training
Professional Development
and Continuing Education
NWTC provides non-credit courses that help professionals enhance or advance their careers, obtain and/or maintain a certification or licensure for employment within their profession, and offer a variety of online non-credit professional courses by third party partnerships with Ed2Go and JER Online.
On-campus courses for your Professional and Workforce needs

Insurance & Real Estate
Appraisal
Ethics & Competency National USPAP FHA ApprProcess Income Approach Vacant Land Homeowners IndivHealth Life Basics Life Prelicense Life/Multiline Envir Long Term Care Prelicensing(Ethics) Property Prelicen Risk Mgmt Senior Mkt/Plan
Service Industry
Bartending-Professional Food Service Sanitation Beverage Server-Resp Personal Trainer Certification
Child Care
Shaken Baby Syndrome Make It/Take It Creative Act-Flannel Bd Autism-Adolescents Autism Communication Fund of Family Childcare Fund of Infant/Toddler CC-Brain Trauma/Stress/Negl CC-Promoting Literacy
Insurance
Adapt to Legislation Analy/Design-Comm Automobile Businessowners Casualty Prelicen Com Gen Liability ComparNegligence Disability Employee Ben Ethics Ethics/P&C Agent Fraud Awareness Health Prelicense
Real Estate
Buyer Agency Agreements Condominiums Listing Contracts New Developments Offer to Purchase Risk ReductionInsurance
Trades & Technical

Backhoe Operator Training Qualifier Dwelling Contractor Mobile Vehicle Air Cond Cert NEC Update 2005 NEC Update 2008 Forklift Driver Safety Land Survey
For more information, visit our website at www.nwtc.edu and click on the Training/Continuing Education tab.
Questions? Contact Christine Schillinger at (920) 498-6876 or christine.schillinger@nwtc.edu
Non-Credit Online Courses
For your Professional and Workforce needs
Northeast Wisconsin Technical College and JER Online are teaming up to bring our customers online courses in over 125 different subject areas! JER Online is one of the largest providers of accredited corporate developed online courses and certificates, targeted to meet workforce training needs.
Choose a course of study from our online course catalog and take your learning needs to a new level.
Enroll today!
Choose from hundreds of online courses featuring high-quality instructors and the flexibility to start classes anytime!
Customer Service
Working with Difficult People Complaints and Angry Customers Dealing with Customer Complaints
Personal & Team Performance

Basics of Organizational Communication Team Management: Enabling Teams Team Management: Leading Teams
Entrepreneurship
How to Critically Evaluate Your Business Plan Design a Winning Business Based on Your Idea Self-Directed
Health Care
Essential Legal & Ethical Principles of the Medical Office Health Insurance Portability & Accountability Act Training Spanish for Health Professionals (Intermediate) Self-Directed
Global Business
Doing Business in China Doing Business in India Understanding Globalization: Preparing for the 21st Century
Legal Briefs
FLSA: What Supervisors Need to Know EEOC & ADA: What Supervisors Need to Know FMLA: What Supervisors Need to Know
OSHA/Safety
HazCom Violence in the Workplace Office Ergonomics How to Control Your Workers Compensation Cost Ladder Safety
AND MORE!!
Choose from topics such as Human Resource Certification, Purchasing & Supply Management, Marketing & Sales, Technical Writing Certification, Workplace Communication & Writing
You are taking a non-credit course through JER Online. The courses DO NOT transfer to credit or non-credit programs at NWTC.
Visit www.coursecatalog.com/nwtc for a full listing of courses

ONLINE | Non-Credit Online Courses
Non-Credit Online Courses
For your Professional and Workforce needs
NWTC and ed2go have partnered to bring you high-quality, non-credit online professional and personal development courses no matter where you are located.
Youll Gain
Flexibility to study at your own pace 24/7 access Expert Instructors
Through our partnership with ed2go, NWTC now offers hundreds of courses on just about any topic...
Business
Principles of Sales Management Introduction to Peachtree Accounting Purchasing Fundamentals
Languages
Speed Spanish I, II, III Instant Italian
Test Prep
SAT/ACT Preparation Part 1 GMAT Preparation GRE Preparation Part 1 GRE Preparation Part 2 LSAT Preparation Part 1 LSAT Preparation Part 2
Computer Programming
Introduction to C++ Programming Introduction to C# Programming
New sessions of each six-week online course start monthly, with two lessons released weekly (for a total of 12) ___________________ Each high-quality course includes: comprehensive lessons quizzes assignments, and discussion area
Networking/ Troubleshooting
Introduction to PC Troubleshooting Wireless Networking
Writing
Grammar Refresher Research Methods for Writers Effective Business Writing
AND MORE!!!
Enroll Now!
Sign up online today at www.ed2go.com/nwtc

or call (920) 498-6876 for more information
You are taking a non-credit course through ed2go, a division of CengageLearning, a highly regarded leader in educational services. The courses DO NOT transfer to credit or non-credit programs at NWTC.
Visit www.ed2go.com/nwtc for a full listing of courses

Fall 2011
______________________________________________________________
Corporate Training & Economic Development
PUBLIC SAFETY
Specialized Training and Seminars
Career and Officer Survival for Dispatchers
September 29, 2011 | Cost: $120
This interactive, multi-media training course will give dispatchers the opportunity to truly see, hear and feel what is happening on the street and learn how their actions, instincts and expertise can play a vital role in police officer safety and survival. Some of the topics well cover are high risk v. low risk, traffic stops, officer positioning, organizational and personal communication, and shift differences, all from an officer survival perspective. Instructed by Besty Smith, Winning Minds Seminars
Public Safety Media Relations Basic Course

November 2, 2011 | Cost: $120
A one-day basic training program, Win With The Media! Public safety officers and their departments can win with the media; this training shows you how. [If your Homeland Security crisis preparedness plan doesnt include preparation for the media, youre not ready!] You will learn how to deal with reporters in a wide range of circumstances from routine day-to-day inquiries to challenging interviews and many media contacts in between. This is practical training, not theoretical; what you learn will work for you on the street, right away. Students get an in-depth, inside look at how and why the media do what they do, and learn how to take charge of reporters rather than being victimized by them. Two dozen videos illustrate key teaching points, informing and entertaining the class: you will learn valuable strategies and tactics, and you will have fun doing it! The bottom line: this training helps public safety officers become far more comfortable and effective with the media, teaches you useful media skills and controls, and enables you to enjoy better media relations and better public relations. Instructed by Rick Rosenthal.
Female Officer Survival

October 24-26, 2011 | Cost: $595
This revolutionary course was built on an interdisciplinary triad: the integration of tactical, physical, and mental techniques in order to develop, improve, and enhance the female officers situational awareness and survival abilities. The course is intensively hands-on, utilizing real-world scenarios faced by all police officers during both patrol and tactical situations. While designed specifically for the woman officer, the winning mindset and survival skills taught here would benefit any law enforcement professional. Instructed by Lou Ann Hamblin and Beverly Price, Team One Training Network.
RGI Conflict Resolution

November 7-9, 2011 | Cost: $399
The RGI Conflict Resolution course is a three day intensive training experience for protector professionals who want to enhance their ability to resolve physical, verbal and cross-cultural conflict. Top conflict resolution specialists from the law enforcement, military and martial art worlds will facilitate the course (please see bios on website). Participation in the course results in a Level I certification in RGI Conflict Resolution Skills. It is a synergistic course covering the following elements: Ethics-Personal Integrity and Leadership, Communication Skills-Conflict Communication & Cross-Cultural, Physical Skills-Defensive Tactics & Martial Arts. Instructed by Jack Hoban, Resolution Group International, with Gary Klugiewicz, Joseph Shusko and Craig Gray.
To view more Public Safety Training Courses, please visit our website at www.nwtc.edu and search for Public Safety
For more information or to register, contact:

Mike Molnar at (920) 498-7175 or michael.molnar@nwtc.edu
Corporate Training & Economic Development
PUBLIC SAFETY
TRAINING FOR SUCCESS
Corporate Training & Economic Development at NWTC offers training that is
Customized Flexible Cost Effective Convenient

at your location or ours!
Business
Accounting Advertising Architectural Technology Agribusiness Assessment Services Business Writing Carpentry Child Care Computer Hardware Computer Software English-Spanish Farm Business Financial Management Foundry Hospitality and Tourism Human Resources Logistics Marketing Masonry Meeting Management Organizational Development Production Management Real Estate Law Retail Management Sales Training Supervisory Training Training and Development
Performance
Assessments Coaching Change Management Communication Customer Service Continuous Improvement Facilitation Skills ISO 9000 and ISO 14000 Leadership Development Lean Practices Performance Improvement Personal Development Problem Solving Six Sigma Stress Management Team Building Time Management Total Quality Systems Train-the-Trainer Value-stream Mapping
Technical
Blueprint Reading Computer Programming CNC Operation Electrical Maintenance Electrical Schematic Reading Industrial Mechanics Machine Tool Operation Master CAM Maintenance Motor Control Rapid Machine Setup Rigging Welding/Testing Safety Bloodborne Pathogens Confined Space Construction
Safety
CPR and AED Electrical Safety Excavations Fall Protection Fire Safety Fire Brigade First Aid First Responder Forklift Safety Hazardous Materials Industrial Safety Lock Out/Tag Out NFPA 70E OSHA 500 level Training
Health
Body Mechanics Customer Service Communications Death and Dying Disaster Management Elimination Hazardous Communication Incident Reporting Infection Control Lean Health Mental Health Needs Nutrition/Oral Hygiene Observing and Reporting Pain Management Personal Care Pressure Ulcer Prevention Resident Abuse Resident Rights Resident Safety Restraints and Alternatives Stress Management

Visit us online at https://corporatetraining.nwtc.edu
Directions to the NWTC Green Bay Campus
District Map
by Region
Regional Locations
______________________________ Central Regional Learning Center
Serving: Coleman, Crivitz, Lena, Oconto & Wausaukee
418 S. Hwy 141 Crivitz, WI 54114 Phone: (715) 854-3338 Toll-Free: (866) 854-3338
______________________________ East Regional Learning Center

Serving: Algoma, Casco, Denmark, Kewaunee & Luxemburg
133 Commerce Drive Luxemburg, WI 54217 Phone: (920) 845-5945 Toll-Free: (866) 845-5945
From the North: Take Hwy 41-141 south into Green Bay. Exit west on Hwy 54 and continue west until you reach the campus on the right (north) side of Hwy 54. From the East on Hwy 57: Take Hwy 57 west over the Leo Frigo Bridge to Hwy 41. Turn south onto Hwy 41 past 3 exits to Hwy 54. Exit west on Hwy 54 until you reach the campus on the right (north) side of Hwy 54. From the West on Hwy 29: Take Hwy 29 into Green Bay. Turn south onto Packerland Drive to Larsen Road west.
From the South on Hwy 41: Take Hwy 41 north into Green Bay. Exit west on Hwy 54 and continue west until you reach the campus on the right (north) side of Hwy 54. From the South on I-43: Take I-43 to Hwy 172. Exit west toward Austin Straubel Airport. Take Hwy 41 north into Green Bay. Exit west on Hwy 54 until you reach the campus on the right (north) side of Hwy 54.
______________________________ Metro Regional Learning Center

Serving: Ashwaubenon, De Pere, Howard, Suamico, Wrightstown, Brown County Aging Resource Center & Metro Green Bay
2740 W. Mason St., P O Box 19042 Green Bay, WI 54307-9042 Phone: (920) 498-6872
______________________________ North Regional Learning Center

Serving: Aurora, Florence, Goodman, Niagara, Pembine & Tipler
705 Washington Ave., P O Box 226 Niagara, WI 54151 Phone: (715) 251-3790 Toll-Free: (866) 528-5883
______________________________ Northwest Regional Learning Center
Directions to the Marinette Campus

NWTC Marinette is located at 1601 University Drive. Travel on Highway 41 to Marinette, turn east at the stop light by the Pine Tree Mall (This is Roosevelt Road). Travel approximately two miles past Pine Tree Mall to NWTC. (Name of road changes to University Drive.) NWTC is on the right.
Serving: Gillett, Lakewood, Mountain, Oconto Falls, Suring & Townsend
649 E. Jackson St., Suite 202 Oconto Falls, WI 54154 Phone: (920) 848-6982 Toll-Free: (866) 639-6982
______________________________ West Regional Learning Center

Serving: Shawano, Bonduel & Pulaski
Directions to the Sturgeon Bay Campus

NWTC Sturgeon Bay is located at 229 N. 14th Avenue, Sturgeon Bay. Travel on Highway 42/57 to Michigan Street. Turn West onto Michigan Street, then right on 14th Avenue. NWTC is on the left.
111 Thomas Avenue Shawano, WI 54166 Phone: (715) 524-2418 Toll-Free: (877) 316-1274
Registration Form
Mail
NWTC Corporate Training & Economic Development Seminar Registration 2740 West Mason St. P. O. Box 19042 Green Bay, WI 54307-9042
Online
https://corporatetraining.nwtc.edu
Phone
Call: (920) 498-6971 or (800) 422-NWTC, extension 6971
Fax
(920) 498-6313 NWTC Corporate Training & Economic Development Seminar Registration
This form may be duplicated as necessary
Social Security or Student ID Number
Last Name
First Name
Middle Initial
Previous Last Name
Home Address Legal Resident of: Area Code Home Telephone
City
State
Zip Code
County
Village
City
Town
Area Code
Company Telephone
E-Mail
Date of Birth
Name of Employer/Company
Company Address
City
State
Zip Code
Education: Name of High School
City
State
H.S. Year Graduated
Highest Grade Completed
Required Government Statistical Information n 1. American Indian/ Alaskan Native n 2. Asian n 3. Black or African American n 4. Hispanic/Latino n 5. White n 6. Native Hawaiian or other Pacific Islander n 9. I choose not to disclose
Method of Payment
Registration fee enclosed n Check # ___________________________ (make checks payable to NWTC) n Invoice/Company: ____________________________________________ Rep _________________________________ n PO # _______________ n Credit Card: VISA, MC, Discover (circle one) # __________________________________________________________
n U.S. Citizen
n Immigrant n Male
n Nonimmigrant
Cardholder Name: ___________________________________________

Corporate Card: n Yes n No Expiration Date: _________ CSV Code: _________
n Female
Seminar Title
Start Date
Seminar Fee
Contact Person/Authorizing Signature ________________________________________________________________ Date ____________________

This authorizes NWTC to submit a bill for payment for all specific fees related to the training and education of the students listed above. The College reserves the right to cancel classes in the event of insufficient enrollment. If a class cancels, you will be notified prior to the class start date. All fees will be reimbursed.
2740 West Mason Street P O Box 19042 Green Bay, WI 54307-9042
Business and Industry

Phone: (920) 498-6971 (800) 422-NWTC, extension 6971
Customized Training International Services Seminars Technical Assistance Training Assessments
Health Care and Computer Skills

Phone: (920) 498-6301 (800) 422-NWTC, extension 6301 Fax: (920) 498-6313
E-mail: corporatetraining@nwtc.edu Web: https://corporatetraining.nwtc.edu
NWTCs Corporate Training & Economic Development
Training Doesnt Cost It Pays!
NWTC does not discriminate on the basis of age, race, color, disability, sex, national origin, or other protected class. 7614CTED be 07_2011

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NWTC Corporate Training and Economic Development Fall 2010 Seminar Catalog

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Fall 2011 Seminars & Training

Check out the NEW seminar offerings!

https://corporatetraining.nwtc.edu e-mail: corporatetraining@nwtc.edu

Dr. H. Jeffrey Rafn

NWTCs Corporate Training & Economic Development

Training Doesnt Cost It Pays!

Seminars and Training

for Business, Industry, & Health Care

Financial Management Gas Utility

Global Marketplace Grant Writing Health Care

Leadership Development Lean Training

............................. ......................... ..... .

Lean Six Sigma

Management & Supervision

Personal & Team Performance Safety

Our seminars and workshops are designed to be:

Social Media & E-Marketing Training Management

pg. 21 & 23 pg. 34 pg. 23 pg. 30-31 pg. 29 pg. 32 pg. 35

Global Training Services Online Training

........................... ........ .........

Professional Development Public Safety, Specialized Registration Form

Corporate Training & Economic Development Page 3

Communication & Writing

Developing Professional Telephone Skills

You Will Learn To:

You Will Learn To:

Date: Time: Cost:

Green Bay Campus Location:

Green Bay Campus

Writing Clear, Effective Policies and Procedures

Grammar and Punctuation Brush-up

You Will Learn To:

You Will Learn To:

Green Bay Campus

Green Bay Campus

Corporate Training & Economic Development Page 4

Computer & Information Technology

MS PowerPoint 2010 - Basic

You Will Learn To:

You Will Learn To:

Date: Time: Cost:

Green Bay Campus

Green Bay Campus

MS Word 2010 - Intro MS Excel 2010 - Basic

You Will Learn To:

You Will Learn To:

Dates: Time: Cost:

Date: Time: Cost:

Green Bay Campus

Green Bay Campus

Training Doesnt Cost It Pays! Page 5

Computer & Information Technology

Access 2010 - Intro

You Will Learn To:

You Will Learn To:

Date: Time: Cost:

Green Bay Campus

Green Bay Campus

NEW | Google Docs

MS Excel 2010 - Intermediate

You Will Learn To:

You Will Learn To:

Green Bay Campus

Date: Time: Cost: