BasicMeasuresandGraphs

PICTURINGYO URP RO C ESS

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 ControlChart Reports
FilingsCompletedControlChart

Data UCL CL(Mean) LCL

120

100 93.91
MeanCL:85.07692

80 76.25
Individuals:Data

60

40

20

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

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 ControlChart FilingFinished
869090797780817682849094968785
909488807875707172

IndividualsControlChart
Data UCL CL(Mean) LCL

120 MeanCL:83.125

100 93.76
Individuals:Temp

80

60 72.49

40

20 3standarddeviationsbeyondthemean incontrol,outofcontrol

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

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 RunChart PermitsIssued
RunChart:Column1

97
92
87
Median:81.50
82
77
72
 Histogram

SIMPLER. FASTER. BETTER. LESS COSTLY.

 CustomerService
CustomerService(15scale)
Quality 4.4
Satisfaction 4.7
Timeliness 3.6
Communication 4.3

AverageScore
5

4.17
3.96
4
3.57
3.14 3.1
3

2
1.54

0
Knowledgeof Timeliness Availabilityfor Flexibilityin Communicating Professionalism
Forensic Court Handling"Rush" StatusofCase
Chemistry Appearances cases
 CustomerService
OverallQuality&OverallSatisfaction
5

4
3.39

3 2.81

0
OverallQuality OverallSatisfaction
 ParetoChart

FINDPROBLEMS

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ParetosPizza
 ParetoPizzaChart
1400

1200

1000

800

600

400

200

0
Delayed NotHot Topping Damaged WrongSize
Delivery Quantity
 ParetoChart
SigmaXL
BasicGraphicalTemplates
ParetoChart ParetoChart
1600

1400
Category Count 1200

Delay 467 1000

Count

800
Waiting 289
600
Errors 400 400

Never rec. 213 200

0
Late 358

Category