May 2014

Dear Applicant

Rent Services Officer

Thank you for your interest in the above role. Enclosed is the information you will
need to assist you in completing your application. To apply for this role you must
submit your current CV along with a supporting statement no longer than 1 side of
A4. It would also be helpful if you would complete the equal opportunities monitoring
form. It is not mandatory to complete this, and the information is requested purely for
equal opportunities monitoring purposes, in line with our commitment to equality and
diversity.

Applications should be emailed to jobs@kctmo.org.uk or posted to the HR Team,

Kensington & Chelsea TMO, The Hub, 292a Kensal Road London W10 5BE. We
would suggest that you email your applications to us wherever possible, to avoid
delays.

If you have any queries, please contact the HR team on 020 8964 6088 or via
jobs@kctmo.org.uk

We look forward to hearing from you.

Closing date: 19th May 2014

Interviews and Testing will be held: 4th & 6th June 2014

Yours sincerely

Katherine Hyde
Senior HR Advisor
Contents

Page

About Kensington & Chelsea TMO 3

Job description and person specification 4-8

Structure charts 9 - 10

Terms and conditions 11

Press advertisement 12

Further information about the KCTMO can be found at www.kctmo.org.uk.

About Kensington & Chelsea TMO

The TMO was formed in 1996 when the Royal Borough's tenants and leaseholders
voted to take over the management and improvement of their own homes. We were
the first borough-wide tenant management organisation in the UK and the only
tenant led ALMO - a not for profit company providing landlord services to almost
10,000 homes in Kensington and Chelsea.

We employ about 200 staff in offices situated around the Borough and were awarded
three stars excellent prospects by the Audit Commission in 2006.

Over the last few years the TMO has undergone change in relation to its Constitution
and Board, and more recently, in relation to the Executive Team. A new Chief
Executive, Robert Black, joined the TMO in May 2009. Robert is committed to
developing and continuously improving the TMO, in partnership with the TMO Board,
residents, staff, the Royal Borough of Kensington and Chelsea (RBKC) and a range
of external stakeholders to ensure that the TMO makes a real difference by providing
excellent services and value for money.

This is an exciting time to join the TMO and to help shape the organisation in its aim
to become the best social housing landlord in London.

Further information on the TMO can be found at www.kctmo.org.uk

Job Description

Job Title
Rent Services Officer
Directorate /
Department Financial Services & ICT

Reports to
Principal Accountant
Job Purpose
To calculate tenants rent heating and water charges annually in
accordance with government guidelines. Contribute to the reporting of
those budget lines and statutory annual returns.

Salary
26,700 - 36,100 per annum plus PRP
Grade
TMOHMGN221
Hours
36 hours per week (Monday- Friday)
Location
Network Hub, W11
Responsibilities
Set tenant rents on an annual basis (and when necessary) in line with
government guidelines and legislation using the rent model. Maintain the
rent model to ensure that all updates due to right to buys, bedroom
changes and disposals are correctly reflected.

Ensure the integrity of the data in the rent model. Ensure the correct
rents, service charges and other charges to tenants are set up on the
Housing Management System, within the required timescales and the
annual tenants notification period for any increases or otherwise are met.

To be responsible for all adjustments required to the rent and service

charge figures. To provide rent figures for new stock added to the register
and maintain a database of target rents.

To work closely with Royal Borough of Kensington and Chelsea (RBKC)

to produce rent information as required during the year for internal RBKC
working groups and statutory government returns.

Calculate charges for all garages in a timely fashion so that statutory

notification periods are met and upload into the housing system.

Calculate the water charges for tenant properties in accordance with rates
and charges supplied by the utility provider along with adhoc charges
throughout the year. Ensure that the charges are in line with the expected
levels of consumption and in accordance with contracts held with the gas
and electricity suppliers.

Calculate tenants heating charges on an annual basis for estates with

communal boiler systems.

Participate in the monthly budgeting process by providing commentary on

the causes of variances arising in the budgets and in the year end
accounts closing process.

Process all adjustments to tenants rent accounts as requested by income

and housing officers.

Respond to tenants enquiries or complaints regarding their rent and

service charges calculations.

Produce reports annually to the TMO and RBKC on the impact to tenants
of the increase in rent and heating charges.

Responsibility for writing Key Decision Reports (KDR) to be presented to

stakeholders such as RBKC and the TMOs Executive Team on changes in
charges to tenants communal heating services.

Prepare statutory returns for example CIPFA homelessness, rent arrears

and housing benefit returns and for review by the Principal Accountant.

Provide information to internal and external stakeholders in a timely

manner when requested.

To review and update all policies and procedures relating to the rent
setting and all other tasks undertaken annually.

Assist in any systems or process reforms being carried out within any
aspect of the finance service.

Undertake any other duties in line with the general level of responsibility
of the post.

These responsibilities are likely to change over time as the TMO evolves.
Gradual changes may result in the substitution of one function for another.
Person Specification

Job Title: Rent Services Officer

Directorate / Department: Financial Services & ICT

Criteria Essential Desirable How

identified*

Experience and
Knowledge At least 3 years
experience in the Social
Housing sector, specialising
in the calculation and
reconciliation of tenants
rents and service charges.
Preferably a part qualified
accountant with any one of
the CCAB bodies (or
overseas bodies deemed
equivalent by the TMO).

At least 2 years
experience of operating
highly codified accounting
systems.

Experience in the analysis

and creation of complex
spreadsheets and the
management of large
volumes of data.
Skills and Personal Robust knowledge of AI
Qualities current legislation and best
practice of landlord and
tenant legislation.

Experience of using the AI

rent model to set tenants
rents and answering queries
that may arise from senior
colleagues and tenants
regarding the rent.

Excellent IT skills including T

the ability to use Microsoft
Windows, Excel, Outlook
and Word to a proficient
standard. The use of IT to
further develop service
improvements.

Ability to comprehend, T
analyse and design complex
spreadsheets, and extract
 required information from it.

Ability to pay attention to AI

detail and a high level of
accuracy in tasks.

Strong communication T
skills and the ability to
effectively communicate
(verbally and written)
financial information to both
internal and external
stakeholders in a simple,
clear and concise manner.
.
Ability to work on own AI
initiative and prioritise
workload effectively.

Ability to construct AI
effective relationships with
both internal and external
stakeholders.
AI
Ability to promote equal
opportunities in employment
through act and influence.

The KCTMO Way Self Management

Organisational Behaviours
Plans and organises work:
plans effectively to exceed
targets and is self-
organised.
Listens to others: seeks to
listen first and question to
gain clarity before acting
Shows integrity: does the
right thing for the right
reason. Shows political
awareness
Learns from mistakes:
seeks to learn from actions,
using feedback to improve
and shares learning with
others.
 Delivery of the Service

Drive for results and

commitments: to make
service improvements and
achieve positive service
outcomes for customers
Problem solves: drives for
outcomes, proactive to
resolve issues and avoids
escalation
Shows customer focus:
provide excellence in
service, seeks to meet the
needs of customers, engage
residents and involve them
Shows team working
focus: commitment to
working with others across
teams to achieve results
together.
* - Key

A = Supporting Statement
I = Interview
T = Test
Organisation Structure

Chief Executive

Executive Director Executive Office Executive Director Executive Director

of People and Manager of Operations of Financial
Company Secretary
Performance Services and ICT

Assistant Director Health, Safety and

Head of Customer
Performance Director of Assets Head of Supported of Neighbourhood Facilities Manager
Servicess
Manager and Regeneration Housing Management

Team Leader Head of Assistant Director of

Project Manager Customer Services Financial Services
Head of Capital Supported Housing Neighbourhood
Team
Investment Management North

Assistant Director of Head of Investment Rent Income & Head of ICT

Customer Services
HR Strategy Lancaster West
Team
Manager

Head of Assistant Director of

Communications
Head of Contract Neighbourhood Home Ownership
Manager
Management Management South
Resident
Engagement Business
Manager Improvement
Manager

Principal Project
Accountant Environmental
Services Manager

Policy and
Improvement
Manager

Complaints Team
Financial Services & ICT

Executive Director

Assistant Director Safety and Facilities Assistant Director

Head of ICT
of Home Ownership Manager of Finance

Housing Systems Support Team Head of Income and Home Ownership

Manager Leader Service Charges Manager Principal Principal Principal
Accountant Accountant Accountant

Rent Services
Officer
Terms and Conditions

Salary

You will be paid monthly - on the 15th of the month - and your pay is to be credited to
your bank or building society.

Hours

A 36 hour week is worked, Monday Friday, but you will be expected to work the hours
necessary to discharge the duties of the position.

Annual leave

Your annual leave is dependent upon your conditions of service and length of
continuous service. The annual leave for this position is 28 days per annum and 31
days after 5 years service.

Probation

All employees have a standard probationary period of six months.

Season Ticket Loan

Interest-free season ticket loans are offered from six months service, which are paid
back in monthly instalments through the payroll.

Pension Scheme

The TMO is an admitted member of the Local Government Pension Care Scheme. The
scheme provides for an employee contribution of either 5.5% on annual salaries
up to 13,500, 5.8% on annual salaries from 13,501 - 21,000, 6.5% on annual
salaries from 21,001 - 34,000 or 6.8% on annual salaries from 34,001 - 43,000.
An additional contribution is payable by the employer.

Other benefits

Access to a health scheme, modern working environment and a range of learning and
development activities.
Advertisement
Kensington and Chelsea TMO is the first borough-wide housing organisation to give
residents a say in the management of their homes. With nearly 10,000 properties,
and a clear commitment to improving our services, we are looking for talented
people who share our vision for the future.

Rent Services Officer

Salary: 26,700 - 36,100 per annum plus PRP
Location: Network Hub, W11

Working as part of the TMOs Finance team, you will be responsible for setting
tenant rents and service charges on an annual basis, in line with government
guidelines as well as making any necessary adjustments as required. In addition to
responding to tenants enquiries regarding rents and service charges, you will also
produce annual reports on the impact of rent and service charge increases.

Experienced in similar roles, you will have experience of using the rent model to set
tenants rents and a robust knowledge of current legislation relating to landlords. As
well as excellent IT skills which enable you to create design and analyse complex
spreadsheets, you will possess strong communication skills, enabling you to
construct effective relationships with internal and external stakeholders. Other
strengths include your ability to work well under pressure and meet deadlines and
targets within defined timescales with a high level of accuracy.

In return we offer excellent training opportunities, membership of the Local

Government pension scheme and interest free travel loan (after a qualifying period).

For an information pack please log on to our website www.kctmo.org.uk and click on
jobs or contact 020 8964 6054

Closing date: 19th May 2014

Interviews and Testing will be held: 4th & 6th June 2014

The TMO is an equal opportunities employer

No Agencies Please

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