NotaLMCE2012 Course Module 28012017 - FSSK (1) (Recovered)

LMCE2012
WORKPLACE
COMMUNICATION I
SEMESTER 2 SESSION
2016/2017
COURSE MODULE
Wan nurashiqin Wan MohaMad
Harieza Hussin
Sithaletchemy S Krishnaiyer
PUSAT CITRA UNIVERSITI

UNIVERSITI KEBANGSAAN MALAYSIA
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
COURSE SYNOPSIS
This course is designed for students who have passed the compulsory 2- or 4-unit
English language courses. The course equips students with both oral and written
communication skills to meet the needs of the workplace. It provides opportunities for
students to use the language in given situations and adopts a learner-centred approach
and is interactive in nature.
COURSE OUTCOMES
At the end of the course, students should be able to:
participate effectively in meetings

give effective presentations
write a structured learning reflection
COURSE EVALUATION
No. Evaluation Component Weighting (%) Week
1 Progress Meeting 50
a. Meeting 20
b. Project Portfolio 15 8
c. Reflection I 10
d. Peer Evaluation 5
2 Poster Presentation 50
a. Oral presentation 20
b. Poster 15 14
c. Reflection II 10
d. Peer Evaluation 5
Course Module Page 2

Wan Nurashiqin Wan Mohamad
THE PREMISE
AN OVERVIEW
This course is all about one project that you will undertake together with your team
members. Lets start with the right footing.
In completing the task, you will have series of discussions. Be smart. Use the class
hour to accomplish as much weekly assignment as possible. This is feasible if you do
sufficient preparation before coming to class. Be efficient. Be responsible and be fair
to your team.
As the first part of the project will be evaluated in the

form of a progress meeting (20%), it is recommended
that you conduct each group discussion as meetings. As
such, your group discussions are your practice sessions
in preparation for the actual evaluation. One or two of
these meetings should be done in the presence of your
instructor, who will help check your language use,
content, and relevance. In other words, this is your own formative assessment to
check your learning progress with your instructor, who is very happy to provide you
with feedback and feedforward.
On the subsequent page is a form for you to record the

activities during each meeting session. Keep one neat
copy for submission in your project portfolio (15%).
Take a minute to study the form. Discuss with your team.

Ask your instructor if you need any clarification.
Another evaluation component that you need to be aware

of is peer evaluation (5%), where your performance in
accomplishing your project will be appraised by your
team members. Peer evaluation is done twice; one for
progress meeting preparation and the other is for poster
presentation preparation.
Lets take a look at the per evaluation forms on the

pages following the progress meeting form. Study the
criteria listed therein. Discuss with your team members.
The appraisal will be done in the presence of your
instructor. As your instructor is well aware of your behaviour and participation in
class, it is important that you handle the process with the highest level of integrity.

This course is experiential in nature. But we cant learn much from experience unless
we reflect upon it. This is why the reflection (10%) component is included as part of
the course evaluation. It is for you to be aware of your learning experience and record
it in a structured manner for you to evaluate how much you have understood the
learning process, the value of
the experience and if you need to do anything differently in future.
Take a look at the Reflection Form. The questions serve as guide to

keep you on track. Like peer evaluation, there are two reflections to
be done for each of the major evaluation components.
There are two reflections to be handed in. One is on your learning

experience while working on the progress meeting, and the other is on your learning
experience while preparing for the poster presentation.
The end product of this project is a poster (15%) printed on A1 size paper. As an
overview, the major subheadings for the poster are:
1. Introduction / Problem Statement / Study Background

2. Methodology
3. Findings
4. Discussion
5. Conclusion
6. Whats Next / Implementation
7. Reference
8. Acknowledgement
Some the subheadings can be combined. Your

choice of label and combination depends on
your topic selection and nature of your
research. Please consult your instructor for
feedback.
Finally, for the poster presentation (20%),

each team member will take turn to present
your project as depicted in the poster. Tell a
story. The rule of thumb is to keep it short and
simple but please share your information as
adequately as possible.
We really hope youll enjoy the journey while doing this course and reap the benefits
as intended
Best wishes from LMCE2012 Committee. .

COURSE SCHEDULE
Poster
Presentation
Poster (W14)
Preparation Tell, inform
Fieldwork* (W11-W13) and show
(W9-W10) The story where
Progress Data Information necessary
Collection
Meeting
Ranking
Problem- (W8) Data Analysis
Solution Fit Project Prioriti-
Problem & zation
(W5-W7) Review
Solution Practice
Project
Course Identification Problem- Progress
Induction (W3-W4) Solution Fit What's Next?
(W1-W2) Brainstorm Key
The Power of Select Resources
Mind Why3x Key Partners
The Premise How3x Key
Deep NGT & Activities
Listening Common Poster Layout
Course Interest
Briefing Research
Course Solution
Objectives & Share
The Game NGT &
Plan Common
Ground
ACTIVITY FLOW
Course Overview
Course Overview
*Go through the Worksheets *Study
Course Schedule
Peer Evaluation Form to understand
Activity Flow your role as a team player
The Module at a Glanc
Identify Problem
Brainstorm & list problems (Ind)
Select three & Describe (Ind)
Share with team (Group) *Start thinking about Reflection I
W3xH3x Technique *Record all meetings in Worksheet A
List & NGT (Group) *Start compiling Portfolio
Your Solution (Ind)
Research
Select Solution
Share solution with team (Group)
*Work on Reflection I
List, Cluster & NGT
*Continue compiling Portfolio
Describe group solution
Problem-Solution Fit
Identify client, their pains and gains
Match proposed solution to the pains and gains *Write final Reflection I
List Key Resources, Partners, and Activities *Compile Portfolio
Prepare early draft of your poster layout
Progress Meeting Evaluation (20%)
Evaluation (progress meeting)
Submit Project Portfolio (15%)*
Submit Reflection I (10%)
Submit Peer Evaluation (5%)
Field Work
Tools for data collection *Start thinking about Reflection 2
Data colection & analysis
Poster Preparation
Tell your story in text and diagrams
Research Poster *Work on / write final Reflection 2
Printed on A1
Poster Presentation Evaluation (20%)
Group Presentation of Project (20-25 mins per group)
Submit Poster (15%)
Submit Reflection 2 (10%)
Submit Peer Evaluation (5%)
WORKSHEET A
PROGRESS RECORD (Group Work)
Meeting Members Date

No Matters Discussed Action to be taken and owner Deadline
Date Present/Absent completed
*Please reprint multiple pages as needed

Activity 1 Homework (before Week 3)

Worksheet B & C
Individually brainstorm and list 20-25 problems.

Use the form provided.
Ref: Worksheet B
Shorlist three (3) problems from your list.
Describe these 3 problems above in writing. Use full

sentences.
Ref: Worksheet C
Choose one that you will present orally to your

team.
*All these should be documented and compiled in your group project portfolio.
WORKSHEET B
BRAINSTORM the PROBLEMS (Individual)
1. What are the problems faced by students / graduates / youths / community / others that require immediate solution? List
down in the table below a total of at least 25 (you need to do some mind gymnastics) problems that you care about:
Students Fresh Graduates Youths Community Others

-time management -shorts of money -drug abuse -not united -bad habits such as smoking
-homesickness -no transport -lack of attention from -judgemental -bullying
-not getting enough rest -doesnt have place to stay family -poverty -high cost of living
-procrastination -having troubles in getting a -not socializing -racism -disrespect among the
-depression job -too obsessed with trends -crime people
- having trouble -need to pay the studying -not getting moral lesson - viral fake news
maintaining the grades debt
-having loads of works
-low level of writing
-food complaining
WORKSHEET C
Choose three (3) problems from the above list and describe them briefly in the space
below. Your description should indicate how the problem is a problem.
a.
b.
c.
Activity 2 In Class (Weeks 3 4 )

Worksheet C & D
Pin up your
individual Silently read all
Worksheet C on the your team members' When done, sit in
wall together with write-ups on the a circle.
your other team wall.
members.
Take turns to
conduct W3xH3x as Take turns to
a member present verbally share your
Cluster and classify
his/her problem. individual chosen
the keywords.
problem with your
Record the team members
keywords.
Conduct NGT to Propose your

List the problems in
select a problem solution. Do
the NGT form.
commonly agreed your research!
(Worksheet D) by all members. Worksheet E
WORKSHEET D
SELECTING THE PROBLEM TO SOLVE (Group Work)
Carry out Nominal Group Technique (NGT) with your team. Rank the problem listed: each member has a total of six points to rank the best
three problems based on each members choice ~ the most important gets 3 points, the least gets 1. The problem with the highest points should
be the choice the group has collectively agreed to work on as your class project.
Name of Team Member

Total
Idea #
1
2
3
4
5
6
7
8
9
10
Total 6 6 6 6 6 6
*You may start using your name initial for recording purpose; i.e., WNA for Wan Nur Ashiqin,
Activity 3 Homework (Before Week 4)
WORKSHEET E
PROPOSE A SOLUTION (Individual)
1. What do you think are the solutions to the problem your group has collectively
chosen?
2. Please conduct some research to find out.
3. Take one or combined solution that you think is the most viable to solve the
problem.
4. Describe the solution in the space below.
The best solution is there must be a discipline action need to be taken so that there
are no more sexual harassments happened in the workplace. The action must be
hard such as getting sack from the workplace. The person who got harassed need to
stand and speak up. There is an act in Malaysia called as Akta Keselamatan dan
Kesihatan Pekerja 1994 that can be used to ensure the safety of the workers. The
combined solution that I think is the person who got harassed need to report to the
management and the management need to take some actions.
Activity 4 In class (Week 4)

Take turns to present
Sit in a circle.
your solution.
Take turns to conduct

Cluster and classify.
W3xH3x
(Worksheet F)
Record keywords.
If more than one

solutions, conduct
Rewrite your NGT to select the
solution. most viable one.
(Worksheet G)
WORKSHEET F
WORKSHEET G (OPTIONAL)
SELECTING THE SOLUTION (Group Work)
Name of Team Member
Total
Idea #
1
10
Total 6 6 6 6 6 6
Activity 5 In Class (Week 5-7)

NOTES AND SAMPLE
PROBLEM-SOLUTION FIT (Group Work)

Do I have a problem worth solving?
Proposed
Solution Client
1. First, state your problem again.

2. Then, based on your observation, describe your target client.
* Client refers to the people for whom the proposed solution is intended. They are the
people affected by the problem.
Example
Problem: BBBangi residents find it difficult to get a taxi
A. Client Side
1. Select Customer Segment

Taxi passengers BBBangi
2. Identify Customer Jobs 3. Identify Customer Pains 4. Identify Customer Gains
What are tasks to What difficulty they face? What outcomes and
perform /accomplish? Wait a long time benefits do clients want?
Call taxi Overcharged by taxi Easy mode of payment
Give directions Unsafe driver Taxi to arrive on time
Find taxi Compete with Professional driver
Pay other customers
What problems to solve? What are the undesired What are the positive
Getting a taxi to reach costs / situations? emotions required /
destination on time Wasting time desired / expected?
Available taxi to where Dangerous Happy
customer wants to go Pay extra Satisfied
What are need to satisfy? What are the negative What are the savings
Need to reach my destination emotions they experience? required / desired /
without being cheated Irritation expected?
Anger Saves time
Frustration
B. Proposed Solution Side
1. Proposed Solution 2. Pain Relievers 3. Gain Creators
How does the What are the

proposed specific positive
solution outcomes &
specifically
benefits
eliminate or
reduce customer created?
Taxi pains? Saves time
SmartPhone Rating system
App No cash for drivers
Assigned driver Professional
Instant booking drivers
Less Visual map
competition
with others
C. Problem-Solution Fit
3. Now, lets see if you have a problem-solution fit. Meaning, you need to check if
your proposed solution match your intended client.
4. Arrange your responses as shown in the diagram below and match the
pain relievers to pains and gain creators to gains
4. If the benefits (pain relievers and gains creators) your solution offer do not match
the needs of the client, then you need to reiterate (repeat) the process. You may
step back to re-examine the proposed solution or even go back to the problem
you are trying to offer solution.
Identify Propose Problem-

Action Plan Field work
problem Solution Solution Fit
WORKSHEET H
Problem: Sexual Harassment in workplace __________________________________________________________________________________
1. Customer Segment:Workers in a company_____________________________________________________________________________
2. Identify Customer Jobs 3. Identify Customer Pains 4. Identify Customer Gains
What are tasks to perform What difficulty they face? What outcomes and benefits do
/accomplish?
- Anxiety
clients want?
- Moral down
- Having trouble focusing on
works
- Being at the workplace
without feeling anything that
uncomfortable
- Doing their own works in
their office
- Going to the office
What problems to solve? What are the undesired costs / What are the positive emotions
- Avoiding the person who in situations? required / desired / expected?
charge in the harassment
- The uncomfortable feeling at
the workplace because of the
harassment
- Causing phobias - Feeling comfortably
- Can be dangerous - Brave enough to fight
- Affects work perfomance - Not depressed
What are need to satisfy? What are the negative emotions What are the savings required /
they experience? desired / expected?
- Being at the workplace
without feeling scared of
the harassment
- Sad - Save time
- Depression - Save energy
- Scared
- Phobias

1. Proposed 2. Pain 3. Gain

Solution Relievers Creators
How does the What are the specific

proposed solution positive outcomes &
- Actions specifically eliminate benefits created?
need to be or reduce customer
taken to the pains? - The worker
person who performance
makes the will be
harassment increased
because
- If there are he/she doesnt
some need to worry
discipline about the
actions from harassment.
the
management,
then the
worker no
need to worry
anymore
Problem-Solution Fit
Activity 6 In Class (Week 6-7)

WORKSHEET I
ACTION PLAN (Group Work)
When your solution fits the problem, work on the plans to carry out to get your solution off the ground.
Key Resources Key Activities Key Partners
Who / What required to get more information What need to be done to get proposed Who are the people / authority who can help
on the proposed solution? solution accomplished? you get the proposed solution be realised?
*The list may grow as you advance into solid solution to your proposed problem. Keep all evidence of reading materials, fact finding notes,
communication, activities, etc that you use while carrying out your plan as listed. Remember to attach all the evidence when submitting your
project portfolio.
YOUR POSTER DRAFT (The Box below is scaled down from A1 size). Your poster can be in portrait or landscape layout.
PROJECT PORTFOLIO CHECKLIST
CHECK
CONTENT (10 MARKS)
()
1. Cover Page, Table of Content, Divider
2. Abstract
3. Weekly Progress Meeting Report
4. Individual Brainstorm List, Problem Selection and Description
5. NGT for Group Selection
6. Individual description of solution for the chosen problem
7. Group record of solutions (diagrammatic NGT)
8. Problem-Solution Fit
9. Key Partners, Resources and Activities
10. Evidence of Communication with key Resources/Partners
ABSTRACT FORMAT
1. Title and Author Information:
The title should summarize the abstract and convince the reviewers that the
topic is important, relevant, and innovative. Following the title, the names of all
authors and their institutional affiliations are listed.
2. Introduction:
This usually consists of several sentences outlining the question addressed by

the research. Make the first sentence as interesting and dramatic as possible.
Provide a concise review of what is known about the problem addressed by the
research, what remains unknown, and how your research project fills the
knowledge gaps. The final sentence describes the purpose of the study.
3. Methods:
For example: internet research, questionnaire survey, interview, observation
4. Results:
Present the summary of your findings.
5. Conclusion:
State concisely what can be concluded and its implications. The conclusions
must be supported by the data presented in the abstract; never present
unsubstantiated personal opinion.
NOTES ON REFLECTIVE WRITING

Reflection is an exploration and an explanation of events not just
a description of them. It is also more personal than other kinds of
academic writing.

Reflective writing often involves revealing anxieties, errors and
weaknesses, as well as strengths and successes. This is fine, as long
as you show some understanding of possible causes, and explain
how you plan to improve.

Normally necessary to select just the most significant parts of the
event or idea on which youre reflecting. If you try to tell the whole
story youre likely to use up your words on description rather than
on interpretation.

It is often useful to reflect forward to the future as well as reflecting
back on the past.

Always write about yourself and your experiences (although you can
involve other people).
There are two reflections to be handed in. One is on your learning experience while
working on the progress meeting, and the other is on your learning experience while
preparing for the poster presentation.
VOCABULARY HELP
The following are just a few suggestions for words and phrases that might be useful
in reflective writing. Using any of these words and phrases will not in itself make you
a good reflective writer, of course!
1. DESCRIPTION (the short bit!)
We are not suggesting specific vocabulary for any descriptive elements of your
reflective writing, because the range of possible events, ideas or objects on which you
might be required to reflect is so great.
Do remember, though, that if describing an idea, for example a theory or model, it is

usually best to use the present tense e.g. Invitation to treat is. (not was).
Events, of course, are nearly always described using the past tense.

2. INTERPRETATION (probably the most important bit)
For me, the [most] significant aspect(s) was

important element(s) were
relevant experience(s)
useful issue(s)
idea(s)
learning arose from

happened
when
resulted
from
_____________________________________________________________________
Previously, thought [did not think]

At the time, felt [did not feel]
At first , I knew [did not know]
Initially, noticed [did not notice]
Subsequently, questioned [did not question]
Later, realised [did not realise]
_____________________________________________________________________
[Alternatively,] This might be because of
[Equally,] is perhaps due to

could be explained by
is probably related to
_____________________________________________________________________
[This] is similar to [x] because

is unlike [x]
_____________________________________________________________________
[Un]Like [x], This reveals

demonstrates
3. EVALUATE (OUTCOME)
Having read [x], feel

think
experienced
applied I now realise
discussed wonder
analysed question
a learned know

_____________________________________________________________________
Additionally, I have learned that

Furthermore,
Most importantly,
_____________________________________________________________________
I have significantly developed my skills in

slightly improved my understanding of
my knowledge of
my ability to
However, I have not [sufficiently]
_____________________________________________________________________
This means that

This makes me feel
_____________________________________________________________________
This knowledge is essential to me as a learner

[because]
This understanding could be important
This skill will be useful

_____________________________________________________________________
Because I did not [x], I will now need to

have not yet [x],
am not yet certain about [x],
am not yet confident about [x],
do not yet know [x],
do not yet understand [x],
_____________________________________________________________________
As a next step, I need to

REFLECTION (10%)
Progress Meeting
We do not learn from experience... we learn from reflecting on experience.
John Dewey
The questions in italics only serve as a guide to help you direct your thoughts in
writing your answers.
1. Description
What
happened? How
did you react?
2. Interpretation
What was
most
important /
interesting to
you?
What skills /
qualities /
abilities did
you like?
What can
you improve /
do better / do
differently?
3. Outcome
What have
you learned
from this?
What does
this mean for
the future?
You may use a different sheet of paper to write your reflection.

REFLECTION (10%)
Poster Presentation
Learning without reflection is a waste, reflection without learning is dangerous.
Confucius
The questions in italics only serve as a guide to help you direct your thoughts in
writing your answers.
4. Description
What
happened? How
did you react?
5. Interpretation
What was
most
important /
interesting to
you?
What skills /
qualities /
abilities did
you like?
What can
you improve /
do better / do
differently?
6. Outcome
What have
you learned
from this?
What does
this mean for
the future?
You may use a different sheet of paper to write your reflection.

TEAM MEMBER EVALUATION (5%)

Progress Meeting
Your team members will appraise your performance in preparing for the progress
meeting evaluation. Circle the number given in each box.
Score Key
0: Poor 1: Fair 2: Satisfactory 3: Good 4: Excellent
Name of team
members
(Evaluators)
Descriptors
2. My peer participated
in the initial
0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
discussion to get the
project going.
3. My peer was quick to

suggest solutions to
0 12 3 4 0 12 34 0 12 34 0 12 34 0 12 34
problems as they
occurred.
4. My peer was always

available to spend
0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
time working on
group project.
4. My peer was
friendly,
enthusiastic, and 0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
positive during group
work.
5. My peer was helpful

in completing the 0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
project portfolio.
TOTAL (n)
5% = (n/20)
Name of person being evaluated: ______________________________________
Matric No: __________

TEAM MEMBER EVALUATION (5%)

Poster Presentation
Your team members will appraise your performance in preparing for the poster
preparation meeting evaluation. Circle the number given in each box.
Score Key
0: Poor 1: Fair 2: Satisfactory 3: Good 4: Excellent
Name of team
members
(Evaluator)
Descriptors
1. My peer contributed
with creative ideas
0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
that enhance the
project.
2. My peer came up
with original and 0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
unique ideas.
3. My peer was always

available to spend
0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
time working on
group project.
4. My peer was
encouraging and
complimentary of 0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
my own performance
in the group project.
5. My peer was helpful

in inventing
methods, pictorial 0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
elements, etc. of the
project
TOTAL (n)
5% = (n/20)
Name of person being evaluated:: ______________________________________
Matric No: __________

Reference
1. Marescal, P., Guercio, A., & Stanganelli, L. 2012. ETCplus: A Project for the
Creation of Innovative Universities. Proceedings of the VII Workshop of the
Eclipse Italian Community (Eclipse-IT 12), At Pozzuoli (NA) , IT, September 20-
21, 2012
2. National Education Association. Year Unknown. Preparing 21st Century

Students for a Global Society: An Educators Guide to the Four Cs
http://www.nea.org/assets/docs/A-Guide-to-Four-Cs.pdf
3. Osterwalder, A., Pigneur, Y., Clark, T., & Smith, A. 2010. Business model
generation: a handbook for visionaries, game changers, and challengers.
Hoboken, NJ: John Wiley & Sons
4. Osterwalder, A., Pigneur, Y., Bernarda, G., Smith, A., & Papadakos, T. 2014
Value Proposition Design: How to Create Products and Services Customers
Want. Hoboken, NJ: John Wiley & Sons
5. Saif, E. 2016. Value Proposition Canvas 101.

http://www.slideshare.net/esaife/value-proposition-canvas-101
6. World Economic Forum. 2016. The Future of Jobs. Report 18 January 2016.
https://www.weforum.org/reports/the-future-of-jobs

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LMCE2012

PUSAT CITRA UNIVERSITI

At the end of the course, students should be able to:

participate effectively in meetings

No. Evaluation Component Weighting (%) Week

Course Module Page 2

As the first part of the project will be evaluated in the

On the subsequent page is a form for you to record the

Take a minute to study the form. Discuss with your team.

Another evaluation component that you need to be aware

Lets take a look at the per evaluation forms on the

Course Module Page 4

Take a look at the Reflection Form. The questions serve as guide to

There are two reflections to be handed in. One is on your learning

1. Introduction / Problem Statement / Study Background

Some the subheadings can be combined. Your

Finally, for the poster presentation (20%),

Best wishes from LMCE2012 Committee. .

Course Module Page 5

Meeting Members Date

*Please reprint multiple pages as needed

Activity 1 Homework (before Week 3)

Individually brainstorm and list 20-25 problems.

Shorlist three (3) problems from your list.

Describe these 3 problems above in writing. Use full

Choose one that you will present orally to your

Students Fresh Graduates Youths Community Others

Activity 2 In Class (Weeks 3 4 )

Conduct NGT to Propose your

Name of Team Member

Activity 3 Homework (Before Week 4)

Activity 4 In class (Week 4)

Take turns to conduct

If more than one

Name of Team Member

Activity 5 In Class (Week 5-7)

PROBLEM-SOLUTION FIT (Group Work)

1. First, state your problem again.

Problem: BBBangi residents find it difficult to get a taxi

1. Select Customer Segment

2. Identify Customer Jobs 3. Identify Customer Pains 4. Identify Customer Gains

B. Proposed Solution Side

1. Proposed Solution 2. Pain Relievers 3. Gain Creators

How does the What are the

Identify Propose Problem-

1. Customer Segment:Workers in a company_____________________________________________________________________________

2. Identify Customer Jobs 3. Identify Customer Pains 4. Identify Customer Gains

Course Module Page 21

1. Proposed 2. Pain 3. Gain

How does the What are the specific

Activity 6 In Class (Week 6-7)

ACTION PLAN (Group Work)

PROJECT PORTFOLIO CHECKLIST

1. Title and Author Information:

This usually consists of several sentences outlining the question addressed by

For example: internet research, questionnaire survey, interview, observation

Present the summary of your findings.

NOTES ON REFLECTIVE WRITING

1. DESCRIPTION (the short bit!)

Do remember, though, that if describing an idea, for example a theory or model, it is

Course Module Page 26

2. INTERPRETATION (probably the most important bit)

For me, the [most] significant aspect(s) was