Case study questions

You are required to read the enclosed case study of Eurasia and discuss the
following questions:-

1. With the changes taking place in the shipping industry, what were the ship-
owners' motivations for outsourcing vessel and crew management to third-
party ship manager?

2. How was Eurasia able to differentiate itself from the competition?

3. What is Total Quality Management (TQM), and why was it an appropriate

organisational change mechanism for Eurasia?

4. How was management's commitment crucial to the success of Eurasia's

TQM effort?