DEPARTMENT OF PROFESSIONAL DEVELOPMENT AND CONTINUING

EDUCATION

DCE 5231: MANAGING TRAINING AND DEVELOPMENT SYSTEM

FINAL EXAMINATION
(2 hours maximum)

Direction:
Please read this instruction and the questions carefully. Answer only four
(4) questions of your choice. You may refer to you notes or other reading
materials; however you have to use your own words in writing the answers.
Please write your answer clearly in the answer book. The criteria I will use in
grading your responses are relevancy to the question, accuracy, scope and
comprehensiveness, use of references where appropriate, logic and
organization of thought, and writing style.

1. Compare and contrast between two teaching methods of your choice, for
example Computer based learning and small group discussion, lecture and
case study, small group and mass method, etc. You must be able to define
the methods first before comparing the two. Give relevant examples to
clarify your discussion.

Bincangkan persamaan dan perbezaan di antara dua kaedah mengajar

pilihan anda, sebagai contoh Pembelajaran Melalui Komputer dan
Perbincangan Kumpulan Kecil, Syarahan dan Kajian Kes, Perbincangan
Kumpulan Kecil dan Kaedah Massa, dan sebagainya. Anda perlu memberi
definisi kaedah-kaedah pengajaran itu dahulu sebelum membuat
perbandingan. Berikan contoh-contoh yang berkaitan untuk menerangkan
lagi perbincangan anda.

2. Your organization is undergoing a major reengineering exercise. You are

directed by the CEO to plan a training program for 20 senior managers to

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 enable them facilitate the necessary changes. Develop the training program
and include the following items; training needs, training objectives, training
methods, implementation, monitoring, evaluation and other items that are
necessary in order for you to develop an effective training program.

Organisasi anda di dalam usaha untuk membaik pulih perjalanannya. Anda

telah diarahkan oleh CEO untuk merancang satu latihan untuk 20 orang
pengurus senior supaya mereka boleh mengerakkan perubahan tersebut.
Bentuk satu program latihan dengan menyatakan perkara-perkara berikut;
keperluan latihan, objektif latihan, kaedah latihan, perlaksanaan,
pemantauan, penilaian dan perkara-perkara lain yang diperlukan untuk
membentuk satu program latihan yang berkesan.

3. Research has shown that there is a disjuncture between theory and

practice of program planning. What practitioners do in planning training
program is not similar to what is described in the literature. What are the
differences? And why these phenomena exist? Discuss the answers for
those two questions using empirical data and your experiences.

Penyelidikan telah menunjukkan bahawa terdapat perbezaan di antara teori

dan amalan perancangan program latihan. Apa yang dilakukan oleh
pengamal latihan tidak sama dengan syor yang diterangkan di dalam
literatur. Apakah perbezaan tersebut? Dan mengapa phenomena ini
berlaku? Bincangkan jawapan kepada kedua-dua soalan tersebut dengan
menggunakan data empirikal dan pengalaman anda.

4. Training program is considered as a formal approach of educating

employees. Besides training there are others approaches to change
employees attitudes, knowledge, and skills. Describe at least three (3) of
these non-formal approaches and discuss their advantages and explain
what necessary steps to implement the approaches.

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 Program latihan adalah satu pendekatan formal untuk mendidik kakitangan.
Selain daripada latihan terdapat beberapa pendekatan lain untuk mengubah
sikap, pengetahuan, dan kemahiran kakitangan. Terangkan tiga (3)
pendekatan non-formal ini dan bincangkan kelebihan mereka dan
terangkan juga langkah-langkah yang perlu diambil untuk melaksanakan
pendekatan tersebut.

5. Try to think of three (3) issues related to training evaluation that seems very
important in the context of Malaysians training program. Describe the issue
to explicitly reveal what is the problem and how do you think they might be
solved.

Fikirkan tiga isu berkaitan dengan penilaian latihan yang sangat mustahak
di dalam konteks latihan di Malaysia. Terangkan isu-isu tersebut supaya
dengan jelas ia menjadi masalah dan bagaimana cadangan anda untuk
menyelesaikannya.

6. The role of trainer is continually changing within an organization due to

internal and external influences on the organization itself. For example, new
technology, fashions and trends, the economic climate, and overall
profitability and effectiveness of the organization all have a profound effect
on its development. In order to be proactive how training must anticipate
and respond to these changes?

Peranan jurulatih dalam sesabuah organisasi sentiasa berubah disebabkan

kesan dalaman dan luaran. Sebagai contoh; teknologi baru, trend dan
rekabentuk, iklim ekonomi dan keberkesanan dan keuntungan menyeluruh
organisasi kesemuanya mempunyai kesan yang jelas terhadap
pembangunan organisasi. Untuk menjadi proaktif bagaimana latihan
bertindakbalas dan respond terhadap perubahan-perubahan tersebut.

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6. Discuss the concept of training and development as the major function of
human resource development in an organization.

Bincangkan konsep latihan dan pembangunan sebagai satu fungsi utama

pembangunan sumber manusia dalam sesuatu organisasi.

7. Compare any two training models in the literature in detail so that readers
can choose which model to be used in practice.

Bandingkan dua model perancangan latihan yang terdapat dalam literatur

dengan jelas supaya pembaca dapat memilih model mana yang lebih baik
untuk digunakan.

8. Researches have shown that there is a disjuncture between theory and

practice of program planning. What practitioners do in planning training is
not similar to what is described in the literature. What are the differences
and why they exist?

Penyelidikan telah menunjukkan terdapat gap di antara teori dan amalan

perancangan program pendidikan. Apa yang dilakukan oleh pengamal
tidak seperti yang dicadangkan oleh literatur. Apakah perbezaan tersebut
dan jelaskan mengapa ia terjadi?

9. Besides training there are others approaches to change employees

attitudes, knowledge, and skills. Describe three (3) of these non-formal
approaches and discuss their advantages and disadvantages.

Selain daripada latihan terdapat pelbagai pendekatan untuk mengubah

pengetahuan, kemahiran, dan sikap pekerja. Terangkan tiga (3)

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 pendekatan non-formal ini dan bincangkan kelebihan dan kekurangan
setiap pendekatan.

10. Describe one training evaluation model found in the literature which is
formal, systematic and comprehensive.

Terangkan satu model penilaian latihan yang berbentuk formal, sistematik

dan komprehensif yang terdapat dalam literatur.