A Summer Internship Report On

PEPSI CO INDIA HOLDINGS PVT LTD MADURAI

A summer internship report submitted to Madurai Kamaraj University

in partial Fulfillment of the requirement for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION

BY

R.MOHAN
(Roll No: 2009-21)

REGISTER NO: A9410371

MASTER OF BUSINESS ADMINISTRATION

INSTITUTE OF CO-OPERATIVE MANAGEMENT

(AN INSTITUTION OF NATIONAL COUNCIL FOR COOPERATIVE TRAINING, NEWDELHI)

CHINNA UDAIPPU, PTC POST, MADURAI

 MASTER OF BUSINESS ADMINISTRATION

INSTITUTE OF CO-OPERATIVE MANAGEMENT

(AN INSTITUTION OF NATIONAL COUNCIL FOR COOPERATIVE TRAINING, NEWDELHI)

CHINNA UDAIPPU, PTC POST, MADURAI

CERTIFICATE

This is to certify that this work entitled “A summer internship in

PEPSI CO INDIA HOLDINGS PVT LTD, NH-7, DINDIGUL MAIN
ROAD, PARAVAI, MADURAI – 625402 done by R.MOHAN
REG NO: A9410371 in partial fulfillment of the requirement for the
award of the degree of master of business administration of Madurai
Kamaraj University is a bonafide work done under my guidance .To the
best of my knowledge this is his original effort.

Dr. R.GOPALSAMY Shri. G.SURESH

Program director Principal
 DECLARATION

R. MOHAN
Reg. No- A9410371
Master of Business Administration
Institute of Co-operative Management
(AN INSTITUTION OF NATIONAL COUNCIL FOR COOPERATIVE TRAINING, NEW DELHI)

CHINNA UDAIPPU, PTC POST, MADURAI

I hereby declare that this Institutional Training has been

carried out in PEPSI CO INDIA HOLDINGS PVT LTD,
Dindigul main road, Paravai, Madurai is submitted for the partial
fulfillment of requirement of degree of Master of Business
Administration Institute of Co- operative Management, affiliated to
Madurai Kamaraj University, Madurai. I also declare that this report
or any other part. Therefore has not been submitted elsewhere for
other degree or diploma.

DATE :
PLACE : MADURAI (R.MOHAN)
 ACKNOWLEDGEMENT
First of all we praise and thank god for showering his
blessing and strengthening us in completing this summer
internship successfully .we express our sincere gratitude to
our Principal Dr P. JEGANATHAN for allowing us
carrying out this summer internship in a successful manner.

My hearty thanks to Dr. C.PITCHAI Program

Director Master of Business Administration, for his
valuable guidance in making this summer internship
successful.

My hearty thanks for all other institute staffs. Constant

valuable discussion encouragement and throughout my
summer internship.

My hearty thanks to PEPSICO INDIA HOLDINGS

PVT LTD, PARAVAI, MADURAI for gave this golden
opportunity to do this summer internship in his concern.

My hearty thanks to ALL FRIENDS, MY PARENTS

AND RELATIONS.
 CONTENTS

1. INTRODUCTION

a) INDUSTRY PROFILE
b) COMPANY PROFILE
c) PRODUCT PROFILE

2. OBJECTIVES

3. ORGANISATION STRUCTURE

4. DEPARTMENTS

a) PURCHASE DEPARTMENT
b) STORE DEPARTMENT
c) PRODUCTION DEPARTMENT
d) MAINTANANCE DEPARTMENT
e) QUALITY CONTROL DEPARTMENT

f) SHIPPING DEPARTMENT
g) FINANCE DEPARTMENT
h) HUMAN RESOURCES DEPARTMENT
i) MARKETING DEPARTMENT

5. ACHIEVEMENTS & AWARDS

6. CONCLUSION
 INDUSTRY PROFILE
One of the dynamic industries in our country is the soft drink
industry. Soft drinks are a non-alcoholic beverage made with carbonated
water. Such drinks are called soft to distinguish them from Alcoholic or
hard drinks. Soft drinks are also called pop because the type of bottle
caps used before 1890’s made a popping noise when removed. People in
various areas call soft drinks as soda. Most soft drinks are sweetened and
flavored with specially prepared syrup, the flavoring are usually made
from various plant part such as root, bark and seeds of cola tree. Most
brands of soft drinks were manufactured through franchised bottle with a
security formulated beverage syrup or flavor base.
Mr. Joseph Priestly, an English Chemist, produced the first
artificially carbonated water in the year 1772. At that time mineral water
was a popular remedy for certain diseases. Previously artificial mineral
water was also called as soda water. In 1806 bottled soft water was
produced and sold by Mr. Benjamin Sill man, a Chemistry Professor
at Yale College. The number of soft drink bottling company in the
United States increased approximately from 65 to 2000, between 1980-
2000 during 1970’s increased in the price of soft drinks. Many people
switched to less expensive non-carbonated soft drinks, produced using
powdered mixes which became an important part of an industry.
In 1903, Pepsi-cola trademark was registered. In the real of non
alcoholic drinks consumers spent more money on carbonated soft drinks
than anything else. The sector is dominated by three major players which
together control nearly 80% of the global market. Coca-Cola is king of
the soft drink empire and boasts a global market share of around 50%
followed by Pepsi co at about 21% and Cadbury Schweppes 1dr pepper
and save up at 70%.

The company consists of Frito-Lay North America, PepsiCo

Beverages North America, PepsiCo International and Quaker Foods
North America. PepsiCo brands are available in nearly 200 countries and
territories and generate sales at the retail level of about $92 billion.
Some of PepsiCo's brand names are more than 100-years-old, but
the corporation is relatively young. PepsiCo was founded in 1965 through
the merger of Pepsi-Cola and Frito-Lay. Tropicana was acquired in 1998
and PepsiCo merged with The Quaker Oats Company, including
Gatorade, in 2001.

PepsiCo offers product choices to meet a broad variety of needs

and preference -- from fun-for-you items to product choices that
contribute to healthier life style.

To be the world's premier consumer Products Company check on

convenient foods and beverages. We seek to produce healthy financial
rewards to investors as we provide opportunities for growth and
enrichment to our employees, our business partners and the communities
in which we operate. And in everything we do, we strive for honesty,
fairness and integrity.

Shareholders

PepsiCo (symbol: PEP) shares are traded principally on the New

York Stock Exchange in the United States. The company is also listed on
the Amsterdam, Chicago and Swiss stock exchanges. PepsiCo has
consistently paid cash dividends since the corporation was founded.
Corporate Citizenship

At PepsiCo, we believe that as a corporate citizen, we have a

responsibility to contribute to the quality of life in our communities. This
philosophy is expressed in our sustainability vision which states: PepsiCo
responsibility is to continually improve all aspects of the world in which
we operate environment, social, economic -- creating a better tomorrow
than today.

Our vision is put into action through programs and a focus on

environmental stewardship, activities to benefit society, and a
commitment to build shareholder value by making PepsiCo a truly
sustainable company.

PepsiCo Headquarters

Pepsi headquarters was recently changed in new york to dubai.

 COMPANY PROFILE

CORPORATE OVERVIEW
Pepsi co was incorporated in the year 1919 and was re-
incorporated in North Carolina in 1986. Pepsi is engaged in beverage and
snack food business.
PepsiCo is a multinational company and it is most successful
consumer product company in the world with annual revenue of $ 20
billion and about 1, 43,000 employees.
Some of PepsiCo’s brand names are nearly 100 years old. PepsiCo
has achieved a leadership position in each of the two major packaged
good business i.e. beverage and snack chips. PepsiCo the conglomerate
king of soft drink has its wide range of soft drinks products available in
every book & corner of the world.
THE INDIAN STORY
Pepsi & Co came to India as food processing unit, Punjab during
the year 1986-87 head office Pepsi food unit situated in Delhi, employees
are more than 2500 people. Pepsi co today is the leader in the cola and
orange segments of beverages in India and enjoys leadership in soft
drinks in many parts of the country.
It focuses on execution excellence, strengthen, bottle network,
reach and penetration in rural and semi-urban areas and customer focused
marketing areas.
 PEPSI INDIA

FOODS BEVERAGES

EMU WOMU NOMU SOMU

1. PEPSI FOODS

Pepsi manufacture the food product like LAYS, KURE KURE etc.

2. PEPSI BEVERAGES

Pepsi beverages manufacturing the soft drinks with concentrates

flavor.

PEPSI INDIA MARKETING:

Distribute soft drink all over the India
1. East operating marketing unit(EMU)
2. West operating marketing unit(WOMU)
 3. North operating marketing unit(NOMU)

PEPSI PROFILE IN

MADURAI

The present plant located at Paravai, Madurai was commissioned in

December 1987 to manufacture double cola a regional product. The plant
was taken over by Mr. Adaikalaraj a congress M.P. Then for selling
PepsiCo product a franchise. The plant was acquired by PepsiCo on 2nd
May 1994; it is located 8km from the city of Madurai and service the
entire south TamilNadu and parts of Kerala.

This plant at presently has been installed capacity of 435 BPM and
65 employees. This plant has been identified as a center of excellence
among the Pepsi cola international plant and has been a consistent
performance in areas of product quality and plant key performance
indicators.

In Madurai plant under the SOMU (South Operating Marketing

Unit)
Madurai plant is single line plant.in this plant produce only bottle
items only.
 PRODUCT PROFILE

Soft drinks are a non-alcoholic beverage made on carbonated

water. Such drinks are called soft to distinguish then from alcoholic or
hard drinks. Pepsi co today is the leader in the cola and orange segments
of beverages in India and Enjoys leadership in soft drinks in many par of
the country.

It has the following major brands;

1. Pepsi
2. Mirinda Orange
3. Mirinda lemon
4. 7up
5. Slice
6. Evervess soda
7. Aquafina-mineral water
8. Mountain dew
9. Nimbooz

These are the products are produce in India.

 OBJECTIVES

1. To gain a practical knowledge of the various departments in an

organization.
2. To obtain the practical knowledge of what is happening in the
particular organization.
3. To study the production process of the concern.
4. To understand the Management skills and efficiency of the
management personnel in the particular organization.
 ORGANISATION

STRUCTURE

ORGANISATION STRUCTURE IN
MADURAI
PLANT MANAGER

MANUFACTURING HR FINANCE QC SALES

MANAGER MANAGER MANAGER MANAGER MANAGER

PRODUCTION HR QC
EXECUTIVES EXECUTIVE EXECUTIVE

OPERATORS HR
ASSISTANT SALES SHIPPING
EXECUTIVE EXECUTIVE

ACCOUNTS PURCHASE STORES IT

EXECUTIVE EXECUTIVE EXECUTIVE EXECUTIVE
 Finance Department
The finance department has to make payment whenever it is
needed. The purchase department purchase materials in consultation.
The PepsiCo Company is automated and follows the procedure in
SAP (System Applications Protect).
Functions of finance department are
• Purchase Accounting
• Material issue
• Distribution and Selling
• Branch Accounting
• Auditing
• Sales Tax
Purchase Accounting
Quotations are invited for the purchase of raw materials,
engineering spares, utilities needed for manufacturing process in day –
today operations the various vendors quotations are evaluated compared
and then the orders are placed the quality control executive will inspect
the material of the sample, After the quality is conformed and signed the
material goes to stores the stores department raises the MRN ( Material
Receipt Note) this passes through quality checks bills or invoice copies
purchase order and MRN are given to finance department.
Material Issued
The Finance Department makes a statement about consumption of
each raw material the yields is calculated by comparing the raw materials
and finished product.

Distribution and Selling

Each distributor is given code number and records are maintained
separately for each distributor the distributors are given a credit limit the
distributor credit limits is Rs.5 lakhs. The distributor can order goods
within the credit limit if the credit limits exceeds the company will supply
products only when the distributors pay for the orders. Deposit is
collected from new purchasers for the crate and empty bottles.
Branch Accounting
Slice soft drink is produced at Palgut Branch. It is transferred to
Madurai Plant; Madurai Plant prepares a branch accounting statement.
Auditing
They conduct audit namely internal the internal audit is carried on
among the departments thrice in a year the external audit is done on 31st
March.
Sales Tax
The tax is paid according to the value of sales and profit since the
slice soft drink is produced at Palgut Branch. The excise duty and sales
tax are paid them separately local tax alone is paid by Pepsi co, Madurai.
 PURCHASE DEPARTMENT
Purchase Department
The purchase department is very important to carry on production
the purchase executive is responsible for the purchase department
especially on the engineering spare parts and chemicals. Purchase
department is a profit center of company.

Function of Purchase Department

• The purchase executive consults financial department
executives
• To maintain the daily report system
• To inspect the quality of materials
• Quotations are invited from various vendors.
• The requirements of various departments are identified
through the requisition slip and approval from the
departmental needs. Quotations are invited from various
vendors the quality control executive will check the quality
of sample from the product. The samples are approved by
the Quality Control Executive and Plant Manager.
Vendor Registration
 If the goods are received in any damaged condition. The
goods are returned back to the vendors. Mostly the purchase is made on
cash basis the main objective of purchase department is to minimize the
cost.

Negotiation
Negotiate with vendors for the purpose of reduce the purchase
cost
Vendor evaluation
vendor evaluation is conducted by purchase department at
once in a year. For the purpose of find the vendors characters

Types of material purchasing

1. RMPM(Raw Material And Packing Material)

2. CAPEX(Capital Expenditure)
3. R&M(Repairs And Maintenance)

4. Chemicals And Consumables

5. G&M(General And Administration)

Vendor details
Flavour -- Flavour are bought from Punjab
New bottles -- Calcutta, Pondicherry, Bombay.
Crowns -- Crowns are bought from Rajasthan
Sugar -- Sakthi Sugar - Madurai.
 STORES DEPARTMENT
FUNCTIONS OF STORES
• Get the purchase order copy from purchase department
• Receive the materials from vendors
• To check the gate entry of material, billing address, actual
received material and invoice
• To check the quality and quantity of material
• Use some codes for identification and classification of material

Classification of stores management

1. Material management
2. Inventory management
Material management
Bin system
• Opening stock
• Receipts
• Issues
• Closing stock
They are using
• FIFO(to avoid the expiry of materials)
 • HIFO(reduce the capital investment of material)
GRBN(goods received back note)

INVENTORY MANAGEMENT
ABC analysis
1. Always (maximum 75% of material using for production)
2. Better (22% of material requirement for production)
3. Control (the material using less than 10% of production )
Ved analysis
1. Vital(very important material for production )
2. Essential(essential for production but not required
immediately)
3. Desirable (required but not affect the production)
 INFORMATION TECHNOLOGY DEPARTMENT
all the departments are using computer. All the computers
are connected by network communication.
Functions of IT
• Create user id for all executives and computers users
• Data security
• Check communication
• Problem solving
Software using
• SAP(system application products)
• Use excel for all department
• ASDOS (alternative sales and distributing operating system)
using only sale department only in pepsi co
Particulars of ASDOS
1. Customer detail
2. Brand detail
3. Route detail
4. Route schedule
5. Load detail
PRODUCTION

DEPARTMENT

A production department is producing the product in various

processes. The production team is deciding production plan. The
production team is responsible for planning the production &
maintaining the resource availability i.e. (Men & Material)
The various activities in production are planning, water
treatment syrup preparation bottle inspection, filling, crowning,
coding, filled bottle inspection and casings.
ORGANISATION CHART OF PRODUCTION DEPT

Production Manager

Executives

Operators
 The operators may be Pepsi cola employees or casual labor.
The operators work in 3 shifts.

Production Team

The production team consists

1. Qualitative control Coordinator
2. Shipping Coordinator
3. Production Manager

PRODUCTION PROCESS

Raw Material

Raw materials are converted into

1. Direct Raw materials
2. Indirect raw materials

1. Direct Raw materials

a. Water
b. Sugar
c. Flavor
d. CO2

a) Water
 Water is purchased from outside sources, used in the beverages 90%.
The water is purified and then used for production.
b) Sugar
Sugar is used for preparation.
c) Flavors
Flavors in liquid are mixed to sugar & water.
d) CO2
CO2 is used as liquid gas, mixed with flavor.

2. Indirect Raw materials

a. Bottle
b. Crown
c. Case
a) Bottle

Bottle is used for packing beverages.

b) Crown

Crown is used for cover the bottle.

c) Case

Case is used for move the more number of bottles safely.

MANUFACTURING PROCESS

Planning

Water Treatment

Syrup preparation

Bottle Washing

Bottle inspection

Filling, Crowning, Coding

Filling, Bottle Inspection

 Casing and Palletting

Planning

Shipping Manager Manufacturing Manager and Quality Control

Manager plans the production process. This plan is done for each day.

Water treatment

Water is purchased daily, water is treated for purification.

Purchased raw water is separated into

• Treated water

• Soft Water

WATER
 Treated Water Soft Water

Treated Water Stage-1

Raw water is transferred into process of coagulation and sand

filtration.

Equipment used in the Treated Water:

Coagulation tank

Sand filter – 1

Lime dissolving tank

Fe SO4 dissolving tank

Chlorine dissolving tank

Some chemicals used for the purpose in treated water

• Lime to reduce alcoholic

• Fe SO4 (Ferrous sulphate)-to filter water

 • Salt – to purify water

• Chlorine solution - to kill microns

Treated Water stage-2

1. Activated carbon filter (ACF)-to filter the carbon

2. Micron polisher
3. UV lamp (Ultra Violet) –to observe bacteria.

Treated water is used

• For syrup preparation

• For beverage
• For carbonated beverage
• For reducing the salt in water
 PROCESS OF FLOW CHART IN TREATED WATER

PUMP Coagulation LIME Fe SO4 CO2

Water Tank ADDED

Enter to
Sand

Treated
Water Sump

ACF
(Activated
Carbon Filter)
 Micron
Polisher

UV Lamp

Production
Enter

Soft water

The hard water is converted into soft water.

1. Sand filter – 2
2. Activated carbon filter 9ALF2)
3. Softener 1/11
Soft water is used

• Equipment cleaning
• Cooling tower and boils
• Bottle washing

SYRUP PREPARATION
Required equipments

• Pneumatic Conveyor
 • Raw syrup tank
• Filter press
• (Plate Heat Exchange)
o PHE1
o PHE2
• Simple Syrup Prix
• Finished Syrup tank

Sugar is used as a raw material in the syrup preparation. Sugar is

prepared from Sakthi Sugar. If the Color of the sugar is duly it is
purchased from other places. Treated water is converted into syrup by
adding sugar and concentrate.

1. PNEUMATIC CONVEYOR
The sugar is filtered by air compression (or) Pneumatic Conveyor.

2. RAW SYRUP TANK

Water is heated at 80 C temperature then carbon and hydro are
mixed with water.
o Carbon is used for removing the meioses (organic)
o Hydro is used for removing the thickness

3. FILTERING PROCESS
 After 30 minutes it moves to filter press. The water is passed to
filter press is 22 and the size of paper is 62mm. Filter press is used for
removing the carbon powder.

4. PHE
Phenolphthalein is called as PHE – 1 & PHE – 2
PHE – 1
In this step, the water is coded and the temperature is
reduced at 40 C.
PHE – 2
The water is cooled temperature is reduced.

5. AGITATOR
The Agitator mixes the syrup with treated water. To check the
limitation of salt, flavor and syrup. The standard volume is 5700 liters.
Refrigeration plant operator supplies cooling tower water. The ratio is 1:
5.
The syrup and water diluted in the ratio of 1:5 and is prepared
under the supervision of quality control executives.
SYRUP MANUFACTURING PROCESS

Concentrate Act Hyflo Sugar

Receipt Receipt Receipts &
Inspection Inspection Storage
&

Weighment

Sugar Dumping in
Activated Treatment To pneumatic
Carbon Tank Conveyor

Hyflo Supered

Filteration Recircubtion
Through Clarity
Pre – Casting Dise Filter
Tank

Pumping
 Filteration
Through Filter
Process

PHE – 1 Output <40oC

PHE – 2 Output <20oC

Salt Finished Syrup Tank

Dissolving Pump Strain Finished Syrup Making
Tank Salt & Flavor Addition

BOTTLE SECTION

UNCASER
The uncase passes the bottle in the bottle washing section 8
belts are used in this machines. In this section work is done manually.

BOTTLE WASHING PROCESS:

A) PRE RINSE (OR) PREWASH:

3 jets are used for cleaning the bottle. In this process water
is used for cleaning.
B) FIRST SOAK
In this process 1.5 % to 2% of caustic soda is used at the
temperature of 40oC to 50oC.
C) MAIN SOAK
 Here 2.5% to 3% of caustic soda is used at a temperature of
75oC to 80oC bottles are washed for 7 minutes.
D) Hydro wash

Soft water is used for cleaning the bottles. In this process

temperature is reduced to avoid t0he breakage of bottles. Impurities are
cleaned and caustic soda is removed and finally the bottle is rinsed to
clean completely.

BOTTLE INSPECTION
In this process the neck of the bottle is inspected to check the
damage. Damaged bottles are removed.
Fillings:
The production executive manager is responsible for filling. The
empty bottles are to fill the carbonated beverages.
CROWNER & CODER:
It is coded and sealed crown is fed into the crowner. Coding is
used for printing the data and time on every bottle that comes out of the
filler.
FILLED BOTTLE INSPECTION:
The inspection is done to check whether the beverage filled
in all the bottles are equal in all bottles.
CASING & PALLETTING
1. CRATE WASHING
Machines are used for cleaning the crates. The crate can
accommodate 24 bottles.
2. Case packer
The case packer machine fills 600 minutes in case. This machine
is operated manually or automatically. If any bottles fall in the machine,
the belt is used as a safety measures for this process. Production
executive and line captain is responsible for this process. Thee
production executive prepares daily production report. Case packer is
then moved to shipping department.

SUGAR SYRUP PRE-MIX FILLER CROWNE

R

CODER

EMPTY
TREATED BOTTLE
WATER INSPECTION FILLED
BOTTLED
INSPECTION
BOTTLE
WASHER

WATER

SOFT WATER
UNCASER CRATE CASING
 QUALITY CONTROL

DEPARTMENT
The quality assurance dept is in charge of various control activities
of four departments.
• Water treatment plant
• Syrup preparation room
• Effluent treatment plant
• Line operations

Water Treatment Plant

The purchased water is converted into treated water & soft water.
The Water is used for.
• Syrup preparation
 • Beverage production
• Sanitation

Syrup room
Testing of sugar clarity Micro tests – Bacteria Yeast and mold is
done here.
Line Operations (bottling hall)
Cleanliness of the bottle is checked first.
Filled bottled tests
• Gas volume
E.g. Pepsi 3.6 g.v. 7up 3.7 g.v
• Sugar Content
• Acidity
• Micro – bacterial yeast – mold
The quality control executive is responsible for this process.

MAINTENANCE DEPARTMENT
The Maintenance of various equipments is carried out according to
the previous maintenance records
1. Breakdown maintenance
2. Annual maintenance
Break down maintenance
If there is any breakdown in the machinery the user informs the
maintenance executive or production executive through a requisition
form, the maintenance executive is responsible to repair the machines
after the machinery is repaired the maintenance executive has to submit
the job requisition form.
The maintenance executive accomplishers all the pending job
requisition forms and review once in a month.
Annual Maintenance
Daily activities are recorded in the annual maintenance record if
there is requirement of materials the maintenance executive should make
the purchase requisition.

SHIPPING

DEPARTMENT

The Shipping executive plays a vital role for the marketing of the
products.
Functions of shipping department
• To receive order
• To maintain the record of glass bottles
• To appoint the fork lift operator
• To maintain the stock status report
• To prepare a production plan
Glass Cracking
The PepsiCo uses only glass bottles in Madurai plant to provide the
product on GRB basis (glass returnable bottle) some times the returnable
bottles may be cracked due to friction. The cracking of glass bottles is
very dangerous. The cracked bottles are not stored in the warehouse
department because it affects the other products.
The distributors will send the acknowledgement to the company
acknowledgement means the number of orders in the placement security
enters the orders and delivery process in the register
The details maintained by the security are:
• Truck report
• Name of the product
• Number of cases to be delivered
The acknowledgement is used for the cross check in the order and
delivery process.

Stock verification and reporting

The shipping executive will check the date of manufacturing that is
mentioned in each bottle every day. If any chipped neck or breakage of
bottles is detected it is recorded in the breakage report.
The shipping executive verifies the full stock level record of full
and empty bottles reports are forwarded to the plant manager and quality
control manager.
The Transport Name in
• Sithandh transport
• KN careers
The Sales forecast is done by sales department and result is given
to shipping department. The shipping department places the order
accordingly to market demand and production. This department adopts
the FIFO method (First in First Out) of stock register.

The department maintains the following records

• Glass cracking report
• ISO document
• M & W (Manufacturing & Warehouse)
• Production Plan

Ware house Department

The product which are not produced in Madurai are ordered from
the other branches and are stored in the ware house ware house is the
second point sales and it’s not excisable.
Warehouse also taken care of marketing the advertising materials
equipments are also stored in the warehouse.
The fills are given out the distributors invoice is given by the
shipping department the security maintain the full in and full out
register.
Every day the daily transactions are reported to the account
department shipping department and to the plant manager. And it is
also reported to the territory development manager.
 Cross check is done by the accounts department by comparing the
shipping invoice statement and store statement if any deviation the
reasons are found and necessary actions are taken.
Stores are details maintained in the warehouse are reconciliation
statement stock purchase cost in transport warehouse cost stock,
transfer in and out and sales.

Plan is made for the distribution by various forecasting methods

the actual distribution of the month is compared and the percentage of
the disterence is found. If he actual is lesser reasons are studied for
the decrease in sales and necessary actions are taken.

Distribution Privileges
The distribution play a vital role to sale the distributors are hence
given discounts according to the number of cases they purchase they
are also given many attractive schemes which encourages the
distributors to sell more.
Warehouse capacity
Warehouse capacity - 130000 cages
Quantity - 1 Case
200 M1 - 24 bottles
300 M1 - 24 bottles
500 M1 - 24 bottles
600 M1 - 24 bottles
 1.5 Liter - 9 bottles
2 liter - 9 bottles
Records Maintained
• Daily stock Register
• Daily glass movement
• Weekly stock register

Human Resources

Department
Human Resources department plays a role in maintaining the
industry and its people to stay in peace & unity. This dept. has to take up
the responsibility of keeping the W.R. in a warm comfort, for which they
have to look after all the work, is starting from industrial relation to house
keeping.
A Human Resources personal is a middle man who has to maintain
smooth relationship with all. For which the employees are treated
friendly and kept satisfied. By fulfilling the statutory requirement a good
relationship to maintained with the labor officer. By taking need and
feeling of employees to management. In time, it maintains a good
relationship with the management. Thus the area covered by the Human
Resources department is very essential & as to be handled with care since
it is a very sensitive area.

Total strength on Madurai Plant

• Plant Managers 1
• Managers 6
• Executives 23
• Associates 49
• Contract labor 450

Functions of Human Resource Department

In PepsiCo, Madurai there is no trade union.
• Industrial Relations
• Employee – Employee Relations
• Training
• Evaluate the people
• Recruitment
• Job evaluation
• It plans the requirement of man power to complete a work.
 • It recruits, select & places the right person in a job
• It makes the job analysis
• It identifies the training needed & train employees
• In administrates the wage & salary for the employees including
calculation for PF and ESI etc.
• It maintains a smooth employee and industrial relations.
• It organizes committee to offer special services like safety
committee, Canteen committee etc.
• It provides the statutory & non statutory welfare facilities for
employees.
• It also accesses the performance of the employee & ensures the
good working condition for the employees
• Arranges for the family welfare program
• Submit the statutory return to the government.
• Deals with the problematic employees.
• Maintenance all the employees files.
• Employee’s multi-skill development.

Selection Process
The selection of the operators is done in Madurai and other
executions are selected in Chennai. The Sources are consultant
application blank and advertisements.
The steps involved in the selection process of the executive are
written test, interview, medical checkup, and according to the ability they
are specified with jobs. There is no caste division & no preference is
made according to it. Mostly women are not selected.
Performance Appraisal system
The performance appraisal is done by the immediate supervisors.
According to their skills, knowledge etc., they are given certain points
and are rated accordingly. Performance appraisal is normally done.

Reward system
Rewards are given to the workers
• Who take less number of leaves
• Who give good suggestion
• Who perform well in their jobs
Wage and salary Administration
• It is given on the monthly basis
• It is credited on the employees bank a/c
• PF and other allowances are given as per the statutory rules.

Timings of shifts
There are three shifts
First Shift 6.00 am to 2.00 pm
Second Shift2.00 pm to 10.00pm
Third Shift 10.00 pm to 6.00am
Office Timings
9.00 am to 5.00 pm
Bonus & Increment
 Once in a year, the company provides increment to the workers in
the month of July. During Deepavali, the company provides bonus of
8.33 % to the workers.

Welfare Measures
Uniform
Uniforms are given to executives and operators every year. They
are following decentralized management system.
Heat net and ear plug:
Heat net & ear plug is provided to every operator. They should
wear before entering the production unit. This is done as a safety
measures.
Celebrations
PepsiCo have celebrated Pepsi day on Oct 6th where all the workers
get together the workers go for picnic once in a year. Independence Day
and Ayudha Pooja are celebrated in the company.
Computer education
Computer training is given to all the workers.

Rest Room
Pepsi provide a rest room for workers.
Canteen
Tea is only prepared in the canteen tea is given to all the staff
members during the shift timings which is free of cost.
Outdoor games
Every year sports activities like volley ball and badminton are
conducted to improve the sports talents of the workers.
Other Welfare measures
 The company has provided excellent facilities like drinking water,
sanitary etc. The company also provides the provident fund, gratuity and
pension scheme for the workers. The company also provides ESI
benefits to their employees.

Welfare facilities
Canteen facility Tea, Coffee and Cool drinks are free to the
Employees. The Lunch Rs.16/- per head
• First aid boxes are arranged in any working time to use the box
Rest room facility is available (ex. cot. Magazine. News Papers,
other)
• Workers Participation in Management
• Uniform are given to all employees
 • After each shift a vehicle is arranged to drop the employees in the
city.
• Pepsi also helping the people living in the near by village to
providing them free Medical camp. They are supplied with free
note books to the employees children
• To arrange the entertainment program (Cricket, cultural program
etc.)
• To provide the drinking water facility to the employees
• To arrange the committees for the employees (Safety committees
sports committee)

MARKETING

DEPARTMNENT

Marketing is to sales a product among people. This includes

advertisement, attractive packaging, sales promotion activities etc.
 PCIM (PEPSI CO INDIA MARKETING)

EMU WOMU NOMU SOMU

Chennai

Mamandoor Madurai Palakkad Hyderabad Bangalore

In pepsi co Madurai plant was covered by

• Madurai
• Trichy
• Nellai
• Virudhunagar
• Kanyakumari
• Ramanathapuram
• Sivagangai

DISTRIBUTION CHANNEL

The Pepsi co in Madurai plant deals mainly with the distributor.

The distribution

Channel is
 1. Godown supply
2. Distributer supply
Distributer supply

compan
DISTRIBUTERS
y
Distribut
er
Retailer or
sub
distributer

Customer
or
consumer
The distributors enjoy many advantages. The distributor plays
vital role in selling the products. The company provides incentives to
distributors to increase the volume of sales and to continuer the growth of
sales in every season contest distributors are given discount of 4.5% to
5% according to the invoice value.
Each distributor is provided with mini cooler
RETAILERS
The retailers are also provided discounts during season for sales
promotion i.e. the scratch card is given to retailers for a pet bottle. The
card contains gifts to encourage them to increase the sales Number of
distribution in.
Goodown supply
 company

godown

distributer

retailer

customer

the company have their own goodown In

• Trichy
• Kovai
• Nellai
In these areas the company store the goods then deliver the
distributer .

ACHIEVEMENTS AND

AWARDS
The plant has operated without any loss to man hours caused by
accident for 2 million man hours and is approaching the 3 million mark.
 The plant has received the ISO 2002 certification.
The plant has an effective effluent treatment plant for treating the
waste water.
YEAR AWARDS
1997 IQA bronze IQA gold
1998 IQA gold
1999 Best COBO plant in Pepsi Cola International (PCI) world.
2000 ISO 9002, IQA gold, Accident free year.
2000 Best COBO in PCI world highest production in a month 465
Million Cases in May
HACCP – SQF 2000.
2001 Golden peacock national quality award (GPNQA)
Two million LTA (lost time
accident)
Best COBO in PCA
Golden peacock environment
Management Award. IQA gold.
2002 GPNQA M & W Center of
excellence award
2003 GPEMA award Best plant in
Madurai.
2004 Best plant team in Madurai
Best manufacturing plant in
Madurai.
2005 pepsi co international silver level
2006 pepsico international gold level
2007 pepsico international silver level
2008 best quality team in south operating market unit
Pepsico international silver level
2009 certificate of achievement matrix score of +720

Aspirations:
• To be a role model in terms of people and process
• Lowest cost plant with best quality in the business unit
• To be the best plant on quality among the COBO’S and
FOBO’S in the world.
• To retain the best COBO plant status in the PCI world.
 Conclusion
I would like to conclude the report by thanking for the training
period analyzes the complete study to the Marketing branches in the
PEPSI Co India Holdings Private Limited.

As per the observation of the training the company has good

industrial relations among the employee and employer they are providing
good condition to the workers. PEPSICO is operating with aim to
achieve the fullest customer satisfaction
This training period is my wonderful Experience.