Place Order Wait for Goods Receive Goods

Customer

Need occured Goods received

Deadline exceeded

Cancel Order
(Mrs Krau)

ERP-
Sales

Take Sales Order System

Sales Order
placed
(Mr W., Mrs G.)
Customer
Service

Inform customer
about fix date

Fix Date placed

Receiving Dpt.
(Mr Hebel)

Proof received Receive and stock

Plan goods receipt Deliver goods
goods goods

Goods received

Inform Supplier for

Receiving Dept. Office Mr. Kuhn

Delivery
Comparis
on okay
Sales Order placed

Compare
Sales Order vs. Inform Supplier to
Announcement incl. rework the
announcement
Cozy Home

dates
Fixed dates placed

Announcement placed
Inform Supplier to
rethink about the fix
date

Sales Order placed

Scheduling
(Mrs Rieger)

Calculate Fix Date

Procurement
(Mr Behrens)

Sales Order placed

Raise Purchase
Order

Fixed dates placed

Announce Purchase
Deliver Goods
Order

Purchase Order Delivery Message received

placed
Supplier

Cancellation Message received

Rework Purchase
Order

Rework Message received