ENGLISH SOCIO-EDUCATIONAL PROJECT

FORUM 2
TEAM 3:
Rengifo Tobar, Jorge Luis
Suntasig Guallichico, Maicol Alexander
Tello Parra, Segundo Fabian (coordinator)

TOPIC: Design of a quality management system in the center of Santa Maria

through the application of ISO 9001: 2000.
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INTRODUCTION

Quality has become in a need to reach an excelent

participation.

It is important to base the Quality Managment Systems in

ISO standards.

Countries, such as Colombia, must introduce their

products and services en the international markets.

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OBJECTIVES

To design a quality managment system using ISO 9001:2000 in

SantaMaria Center.
Design a improvement proposal of the current process of the Center
SantaMara.

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GENERALITIES OF SANTA MARA CENTER

Santa Mara Center is a school with 250 children students since

beginner grades to fifth grade.
Some companies collaborate with money, training and support to
some important projects to the development of the mission.
It is a non-profit making institution that work with people in a place
with low resources.
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2. THEORETICAL FRAMEWORK
2.1. INTRODUCTION TO THE CONCEPT OF QUALITY
Quality sends the image of
something better, an
excellence idea.

Continuous improvement. Costumer satisfaction

The objectives that justify

Efforts oriented to the
the inters of companies in
continuous improvement.
quality are

Motivate the employees to

be capableto produce
high quality products.

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2.2 EVOLUTION OF QUALITY

Productivity and
competitivity for
Leader companies

the Company to
survive knows waht to expect
and what needs do
the customers have.
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2.3 QUALITY STANDARDS

There are organisms that make tules and standards after a hard analysis,
document in a written way their agreed rules.

2.4 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION

ISO (Interntional Organization for Standarization) principles:

1. Consensus
2. Global Industrial Application
3. Volunteer

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2.4.1 BASIC RULES OF ISO FAMILY

9000:2000

ISO 9000: Quality Management System standard. Fundaments and vocabulary

ISO 9001: Quality Management System standard. Requisites

ISO 9004: Quality Management System standard. Guidelines for performance

improvement.

ISO 19011: Guidelines for environmental and quality audit.

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2.4.2 BASIS ISO 9001:2000

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ISO 9001:2000
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2.5 PROCESS-BASED APPROACH

Actting Planning
How to What to do?
improve next How to do
time? it?

Checking
Doing
Did things
Do what is
happen as
planned
planned?

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2.6 BASIS OF QUALITY IN EDUCATION

Educational The studentmust become

Humanistic
Intelectual
institutes the manager of his personal Social
wants to growth in all the aspects: Physical

improve their Afective

process. All Teachers must

Become in a learning advisro.

the efforts
must be A leader and example

monitered in
order to Institution must
Look for mechanisms to satisfy needs.

satisfy the
students.

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2.7 CERTIFICATION ORGANIZATIONS OF ACCREDITED SYSTEMS

In Colombia
ICONTEC:
SGS
Organismo BVQI: Bureau CIDET: International
Colombia
de Veritas Energa certification
S.A. normas
certificacin Quality elctrica y sus and Training
de calidad e
de Productos International. asociaciones. SA
integridad.
Industriales.

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3. STRATEGIC DIAGNOSIS
It is necessary to make a comprehensive analysis of how the
Santa Maria Center is nowadays, where it is possible to know its
internal and external reality.

To carry out the diagnostic process its used as a survey tool.

The surveys were applied to 17 groups made up of 5 students

from 1st to 5th grade students, a group of 25 families, all the
teachers and the administrative, managerial and General
Services staff of the Santa Maria Center.

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Teachers
Growth opportunities
Autonomy and confidence in work
That the programs that are actually provided meet the needs of society, its
environment to develop in the world
Expansion of technology rooms
Endowment of teaching material and bibliographic reference

Families
Education of excellence, human, spiritual that allows the formation in values of
their children
Good learning, teaching and monitoring of your children.
Expansion of the number of seats
More economic support
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4. DOCUMENTATION OF THE QUALITY SYSTEM

All Management System must be supported by
documentation, which facilitates communication about the
intentions and objectives of the system as well as facilitates
a consistent action.
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4.3 Function Manual and Requirements: In order to comply

with the requirements and as a result of the analysis of the
requirements of the System, it is necessary to define the
responsibilities for quality.

4.3 Contents of the manual: definitions, information

collection, questionnaire for charge analysis, alphabetical
index, definition of charges, updates sheet, instructions of
job descriptions.

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4.4 Design of manuals.-

For the elaboration of the manual of the system of quality management of the center Santa Maria was
realized:

1. The guide to interpretation of the guide to ISO 9001: 2000 for education was revised.
2. They were reviewed and restated together with the Quality Committee, the Quality policy and objectives.

3. The process network of the organization was defined.

4. The Management Indicators were defined, based on the Process Network, to determine how well the
objectives and targets are being achieved.
5. The surveys were carried out to all the workers of the Center for the realization of the descriptive letters.

6. It was defined which chapters of this Standard could be applied within the Santa Maria Center.

7. A format suitable for the presentation of the manuals was designed.

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5. SYSTEM MANAGEMENT INDICATORS

To know if our quality management system is on track we must measure it
and for this we need indicators. These indicators can be values, units,
indexes, statistical series, etc .; Are factors to establish the achievement
and fulfillment of the mission, objectives and goals of a given process.

Some points to follow: establishing our goals that must be quantifiable,

establishing indicators for each success factor, designing a statistical
process of measurement as a source of information, measuring frequency,
assigning a responsible person and resources, testing the system,
standardizing the system To the entire institution, to maintain improvements
continuously.

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6. SYSTEM IMPLEMENTATION PLAN

PHASE 1 SENSITIZATION STAGE: we are aware of the culture of quality and the
constant improvement of processes.

PHASE 2 STRATEGIC PLANNING STAGE: We plan the direction and direction we

want from our institution in the long term. In this phase is where we develop the
mission, vision, beliefs, values, strategic areas, key strategies, action plans,
budget.

PHASE 3 IMPLEMENTATION STAGE: We implement the methodologies and tools of

the improvement process and carry out the activities to create and maintain a
Culture of Quality.

PHASE 4 SYSTEM EVALUATION AND IMPROVEMENT: we monitor, evaluate and audit

the systems implemented to evaluate their effectiveness and define new
improvement plans,
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ECONOMIC EVALUATION OF THE PROJECT

The implementation of this Quality Management System should be implemented with the lowest
possible cost, taking into account that this is a charitable educational center and has very limited
resources.

7.1. IMPLEMENTATION COSTS

The total cost of implementing the Quality Management System for the Santa Maria Center is
$ 6,862,500
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7.1. IMPLEMENTATION COSTS

The annual maintenance cost of the Santa Mara Center corresponds to $ 6,368,500
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CONCLUSIONS
THE QUALITY MANAGEMENT SYSTEM OF THE SANTA MARIA CENTER WAS BASED ON THE ISO 9001:
2000 STANDARD USED AS THE BASIS OF THE EXISTING QUALITY SYSTEM AT THE CENTER. WITH THE
COLLABORATION OF THE EDUCATIONAL COMMUNITY AND THE QUALITY COMMITTEE THAT SHOULD
BE IN CHARGE OF PERFORMING THE UPDATES OF THESE.

THE QUALITY MANAGEMENT SYSTEM SHOULD BE MONITORED UNDER A SERIES OF INDICATORS

THAT ARE RELATED TO THE QUALITY OBJECTIVES AND CONTRIBUTE TO THE CONTINUOUS
IMPROVEMENT OF THE INSTITUTION'S PROCESSES. AS AN ESSENTIAL PART OF THE SYSTEM, AN
ECONOMIC EVALUATION OF THE PROJECT WILL BE CARRIED OUT TO DETERMINE THE COST THAT
THIS SYSTEM WOULD GENERATE IN THE CENTER IF THE INSTITUTION CONSIDERED TO OPT FOR THE
ISO 9001: 2000 CERTIFICATION.

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BIBLIOGRAPHY
OGLIASTRI, ENRIQUE. MANUEL DE PLANEACIN ESTRATGICA. COLOMBIA:
TERCER MUNDO EDITORES, 1992.

PARRA DE AUERO, INS Y OTROS. AUTOEVALUACIN Y MEJORAMIENTO

INSTITUCIONAL. SERIE DOCUMENTOS DE TRABAJO. SANTA F DE BOGOT:
MINISTERIO DE EDUCACIN NACIONAL, 1997.

HTTP://WWW.BVQI.COM
HTTP://WWW.ISO.CH

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