Professional Documents
Culture Documents
In order to pursue the objectives of the present study, the entire work has been
broadly divided into six chapters.
The first chapter, being introductory segment deals with three parts Human
Resource Management, Human Resource Development and Telecom Sector. In
first part give brief idea about concept, definition, features and importance of
Human Resource management. In second part, concept, evolution, History &
mechanism about Human Resource Development practices which is heart being
Area of our study. The last part is Telecom Sector in which we will collect
information. In this we discuss the history, present status of telecom sector also we
gain the information about demographic profile of Gwalior.
The second chapter titled Review of Literature covers the review of research work
carried out by various researchers in the area of Human resource Management,
Human resource Development Practices and Telecom Sector. In this we also
discuss the many studies which are related to impact of technology changes &
working environment on HRD Practices. In review of literature a through reference
is made to the existing and accessible works of research scholars.
The third chapter titled Research Methodology is divided in to five pats Research
methodology, design, target people, the tools for data collection and tool used for
data analysis. The study exploratory in nature with survey was the maid for
conducting research. After survey many telecom companies whether they adoptable
for adoption new technology, & if they adopt what was the impact of it. Second
thing is to find out the condition of working environment in which employees feel
comfortable for doing & performing their job in more effective manner. The
sample frame employees of Gwalior (M.P.), Datia, Shivpuri and Ashok Nagar.
Purposive sampling technique was used to select sample element. The sample size
was selected carefully by giving an equal importance o each selected companies
which are Bharti Airtel, Relince Communication, Idea Cellular, Vodafone and
BSNL. 500 questionnaires were distubreted in 5 different companies equally, out
135
of which 350 were received back after discarding 50 questionnaires as they half
field only 300 were considered for further analysis. A structured questionnaire was
developed to check the satisfaction level of employees in Telecom Sector. The
questionnaire was divided into three sections namely A, B, and C. section A,
include HRD practices, Section B and section C measured Working Environment.
The final data was collected on a 1 to 5 likert type scale. A likert scale is a type of
psychometric scale frequently used in social research. Usually take the following
formate.1 indicate minimum agreement & 5 indicate maximum agreement. The
entire three questionnaires were tested for reliability and validity. Content validity
was established through introduction of measures to panel of judges consisting of
expert in the area of specialization from the academic a. Two ways ANOVA was
applied to evaluate the significance of difference between the types of HRD
Practices. The cause and effect relationship for all the variables were established
separately. The relationship between dependent and independent variables were
established internal consistency of measures was established through item to total
correlation. Items having insignificant correlation coefficient value with total were
deleted from the measures. The reliability of all the four measures was computed
by using SPSS software.
T-test was performed to analyze difference between values of two independent data
sets and response of every case for respective variables. The result was discussed
with F values and its significant level then by calculating T value and levels of
significant.
Before applying regression analysis on the data was tested for its Normality by
non-parametric, one-sample Kolmogorov-smninov Test with the help of SPSS
software. The results were tabulated.
After conforming that the data had normal distribution, the data was tested for the
relationship between the dependent variable and corresponding independent
variables by using SPSS software. After careful analysis it was concluded that the
relationship between depended variables and corresponding independent variables
is liner and simple liner was applied and results were discussed.
136
The last chapter i.e. the sixth chapter divided into three parts- Summary,
Conclusion and Suggestion. The summary of the complete report is presented in
this chapter. The chapter concludes the report by correlating the objective of the
study with the results obtained. The compressive suggestion based on the results of
the study deals with the HRD is as old as man himself.
The reference has been presented in a standard format. The questionnaire used as
tool to collect data is presented in the appendix.
Enormous work has already been done on the subject however, organizations and
industries yet need to realize and appreciate the vital role played by the HRD and
damages in its non implementations could cause. It is sincerely hoped that the
suggestions offered by the Researcher would be useful to the organizations under
study and helpful to the management in implementing and formulating the policies
and practices in respective organizations, as same would be derived out of the
present existing ground realities.
137
Conclusion
In the light of the above findings, it can be concluded that in recent times, Indian
telecom market has emerged as one of the fastest growing telecom markets in the
world, particularly by the unparalleled growth in mobile telephony and now the
second largest telecommunication market globally. In the present changing scenario
human resource development practices play very important role for employees
point of view as well as development of whole organization. The study in the
project has lead to an understanding of the environment encompasses and
influences of different HRD practices with respect to technological changes &
working environment in the telecommunication sector.
In conclusion the study found technological changes and working environment are
not only influencing factor but there may be some other factors which affects HRD
practices. A survey was conducted with 3 questionnaire comprising in first 13 items
for HRD practices; in second there was 8 items for technological changes & last
which is working environment include 28 items related to Quality of Work life and
Welfare measures, Organizational programme & policy, psychological contract,
Training and Development, Performance Appraisal and Rewards, and Participative
Management. Selected companies both Public and Private sector of telecom
industry were BSNL Bharti Airtel, Idea, Vodafone and Reliance Communication
respectively. The hypotheses of the study are based on these dimensions and the
status of the variables is analyzed at different type of HRD practices. Result was
analyzed through SPSS 16 version, Statistical Package for Social Sciences for
analysis. To check the consistency of all variables item to total correlation test were
applied through SPSS and corrected Item to total correlation value had taken which
were >.2 as Everitt, B.S. (2002) has taken in his study. Cronbachs Alpha if item
deleted were also measured and found there is no item when dropped increases
reliability. Cronbachs alpha for each variable was calculated to determine the
reliability of the tools which are near about cut off value i.e. .7 hence reliability
were considered high. After that to check the validity, content validity and face
validity refers to the degree to which a test appears to measure what it purports to
measure.
138
Before going factor analysis the KMO and Bartlett,s test of sphercity was
calculated and all values were above 0.5 and at p value 0.000. The values indicate
that it is suitable to apply factor analysis. After factor analysis of variables HRD
practices converge in 6 factors in which employees development and personal
achievement are major ones. The independent variable technological changes
converges in three factors viz. Strategic HRM, Global mindset Training and Cross
culture Training while Working environment converges into nine factors in which
organization programme and policies is major one.
Regression analysis helps to find out impact of one variable to other. Study found
that apart from technological changes there may be other factors which affect HRD
practices since calculated value of R square is .073 that meant 7.3% impact on
HRD practices. This is because current study concentrated on Gwalior region and
maybe there is lack of technological support in this region so technological changes
do not affects employees of this region. Study also revealed negligible effect of
working environment on HRD practices as calculated value of R square is .020
which meant 2% effects limitedly. The reason behind this may be rigidity in the
mindset of people. Maybe they dont want to adopt changes frequently. Same
exposed in impact of technological changes on working environment as R square
value is .003 means .3% effect which is unimportant but when combined impact of
technological changes & working environment calculated on HRD practices there
is surprisingly increase in combined effect since R square value is .098. Meaning is
9.8% combined effect on HRD practices.
139
With the help of Two Way Annova results revealed that in HRD practices,
employees of different ages, qualifications, experiences and salaries have different
perceptions. When considering qualification with experience and qualification with
salary combined again different perceptions observed while considering
experiences and salaries combined same perception is observed.
Decision making authority, have to give more opportunities to their employees for
personnel growth & development also threw recognition for good work done. This
can be achieved throw widening their areas of responsibility larger delegation of
authority, adequate feedback & incentives for good work.
140
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Periodical / Reports
153
Websites
www.dx.doi.org/
www.google.co.in
www.scribd.com
www.wikipedia.org
www.ihrm.com
Keith Davis : Human Resource at work , Tata Mcrraw Hill, New Delhi
The Ecncyclopedia and A.V.H. Moray The Romance of Resource 1923 P.10
154
QUESTIONNAIRE
I Monika Agarwal undergoing Research Project as a part of the degree of Doctor
of Philosophy pursuing from Jiwaji University Gwalior (M.P.). You are requested
to respond to the questions mentioned below. The information so collected will be
used strictly for academic purpose only and the identity of the respondents shall
remain confidential. Please state your agreement in the scale of 1 to 5 where 1
indicates minimum and 5 indicates maximum agreement with the statements.
Designation:
Section A
1 2 3 4 5
1 Training programmes are mainly based on firm-specific
knowledge.
2 Is Training helps you to increase your technical skills & potential
3 Are you aware of training policy of your company
4 Is Training helps you in all to know your hidden talent &
capabilities
5 Job rotation in your company is done to facilitate employees
development.
6 Appraisal system in your organization is growth & development
oriented.
7 You have clear knowledge about criteria adopted for performance
appraisal in your company
8 Your satisfaction level with the Performance Appraisal system
adopted in the Organization.
9 It also provide a frank discussion for both the appraisal & the
appraised
10 Is transfer helps to avoid monotony & boredom
11 Is promotion helps for boosting moral & retain skills of employees
12 Is promotion based on seniority & merit level of employees
13 Is transfer satisfying needs of both employer & employees
155
Section B
In order to cope with the technological changes what are the alternatives of
employee development used in the organization.
Section C 1 2 3 4 5
1 When an employee does good work his supervising officers
take special care to appreciate it
2 My superiors ask me for feedback on his/her performance
whether positive or negative.
3 How far are you satisfied with the your position in
organization
4 Does your work put you in emotionally disturbing situations.
5 I put my all efforts to get the job done.
6 Most of employees understand the mission of your
organization.
7 There is a good team-spirit and cooperation in the
organization
8 Do you ever feel emotional attachment with Organization
9 Does the company provide you right atmosphere, climate
that can help you in more learning process.
10 I have a reasonable chance of promotion if I work hard
11 The psychological climate in this organization is very
helpful for any employee in developing him/herself by
acquiring new knowledge and skills
12 When a problem arises in the company, it is discussed
openly and tried to be solved rather than keep on accusing
each other.
13 Please indicate your level of satisfaction with the work load
14 The personnel policies in this organization facilitate
employees development
15 Are there any Programmes for women Employees.
16 Organization provides me with opportunity to prove my
156
worth
17 My Organization involves employees in helping to set goals
for the Organization.
18 Do you think that organization programmes & policy helps
to reduce stress.
19 My superiors ask me for feedback on his/her performance
whether positive or negative.
20 My superiors supported me when I go beyond my job
description to help another employee in my Organization.
21 Overall your organization is a great place to work.
22 When a problem arises in the company, it is discussed
openly and tried to be solved rather than keep on accusing
each other.
23 Most employees in my organization enjoy their work
24 When an employee does good work his supervising officers
take special care to appreciate it
25 My Organization welcomes and encourages employees to
think outside the box.
26 Work is fairly distributed in my department.
27 Do you yourself take part in the planning of your work
28 Do you think that organization give you a feeling of security
and improves your productivity
Thanking You
SECTION A
157
Reliability Statistics
Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items
.647 .644 13
Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance if Corrected Item- Squared Multiple Alpha if Item
Item Deleted Item Deleted Total Correlation Correlation Deleted
df 78
Sig. .000
158
Extraction Sums of Squared
Initial Eigenvalues Loadings Rotation Sums of Squared Loadings
% of % of
Comp % of Cumulative Varia Varian
onent Total Variance % Total nce Cumulative % Total ce Cumulative %
1 21.9 18.14
2.856 21.973 21.973 2.856 21.973 2.359 18.143
73 3
2 13.5 13.63
1.764 13.568 35.540 1.764 35.540 1.773 31.780
68 7
3 11.3 11.23
1.471 11.315 46.855 1.471 46.855 1.460 43.014
15 4
4 9.11 11.06
1.185 9.112 55.967 1.185 55.967 1.438 54.075
2 1
5 8.87
1.154 8.876 64.843 1.154 64.843 1.284 9.876 63.951
6
6 7.91
1.029 7.912 72.755 1.029 72.755 1.145 8.804 72.755
2
7 .838 6.450 79.204
8 .731 5.622 84.827
9 .657 5.056 89.883
10 .444 3.419 93.302
11 .375 2.881 96.183
12 .310 2.382 98.565
13 .187 1.435 100.000
Extraction Method: Principal Component
Analysis.
Component
159
1 2 3 4 5 6
VAR00001 .765
VAR00004 .745
VAR00002 .717
VAR00011 .915
VAR00010 .783
VAR00012 .819
VAR00005 -.817
VAR00006 .775
VAR00008 .575
VAR00009 .825
VAR00007 .881
SECTION B
Reliability Statistics
Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items
.746 .745 8
160
Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance if Corrected Item- Squared Multiple Alpha if Item
Item Deleted Item Deleted Total Correlation Correlation Deleted
df 28
Sig. .000
161
Total Variance Explained
Component
1 2 3
VAR00007 .891
VAR00008 .742
VAR00005 .827
VAR00004 .764
VAR00002 .513
VAR00003 .915
VAR00001 .794
162
SECTION-C
Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance if Corrected Item- Squared Multiple Alpha if Item
Item Deleted Item Deleted Total Correlation Correlation Deleted
VAR00026
97.6867 84.831 .352 .621 .707
163
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .732
Bartlett's Test of Sphericity Approx. Chi-Square 3.067E3
df 378
Sig. .000
1
5.442 19.437 19.437 5.442 19.437 19.437 4.143 14.798 14.798
164
24 .290 1.037 97.125
Component
1 2 3 4 5 6 7 8 9
VAR00014 .806
VAR00017 .805
VAR00013 .803
VAR00016 .772
VAR00015 .772
VAR00018 .733
VAR00023 .842
VAR00021 .780
VAR00022 .747
VAR00024 .734
VAR00026 .563 -.404
VAR00019 .537 -.502
VAR00002 .782
VAR00001 .755 .418
VAR00010 .602
VAR00012 .459 .415
VAR00004 .809
VAR00011 .634 .446
VAR00009 .410 .577
VAR00025 .687
VAR00020 .650
VAR00006 .798
VAR00005 .713
VAR00003 .753
VAR00008 .602
VAR00027 .773
165
VAR00028 .594
VAR00007 .835
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 10 iterations.
Regression
Model Summaryb
ANOVAb
Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
166
Model Summaryb
Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Multiple
Model Summaryb
ANOVAb
167
Model Sum of Squares df Mean Square F Sig.
Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Group Statistics
168
Independent Samples Test
95% Confidence
Interval of the
Difference
Equal variances -
212.52
not assumed -2.722 .007 -1.60547 .58975 2.767 -.44296
8
97
Group Statistics
169
Independent Samples Test
Technologicalch Equal -
anges variances 1.343 .248 -4.134 298 .000 -2.59477 .62760 -3.82986 1.3596
assumed 9
Equal
-
variances
-4.217 215.439 .000 -2.59477 .61537 -3.80769 1.3818
not
5
assumed
Group Statistics
170
Group Statistics
z
Levene's Test for t-test for Equality of Means
Equality of Variances
F Sig. t df Sig. (2- Mean Std. 95% Confidence
tailed) Differen Error Interval of the
ce Differ Difference
ence Lower Upper
Working Equal variances .873 .351 1.459 298 .146 1.68865 1.157 -.58951 3.9668
environ assumed 63 2
ment Equal variances 1.425 191 .156 1.68865 1.185 -.64873 4.0260
not assumed .49 03 3
1
Annova
Levene's Test of Equality of Error Variancesa
Dependent Variable:Hrdpractices
171
Levene's Test of Equality of Error Variancesa
Dependent Variable:Hrdpractices
Dependent Variable:Hrdpractices
172
Type III Sum of
Source Squares df Mean Square F Sig.
Gender * Qualification *
.000 0 . . .
Experience
Gender * Qualification *
.000 0 . . .
Salary
Gender * Experience *
.000 0 . . .
Salary
Age * Qualification *
.000 0 . . .
Experience
Qualification * Experience *
.000 0 . . .
Salary
173
Gender * Age * Qualification
.000 0 . . .
* Experience
Gender * Qualification *
.000 0 . . .
Experience * Salary
Age * Qualification *
.000 0 . . .
Experience * Salary
Post Hoc
Age
ultiple Comparisons
Dependent Variable:Hrdpractices
174
4 -5.9630* .76998 .000 -7.9539 -3.9720
Multiple Comparisons
Dependent Variable:Hrdpractices
175
3 1 -7.7588* .53449 .000 -9.1409 -6.3768
176
Dependent Variable:Hrdpractices
177
Multiple Comparisons
Dependent Variable:Hrdpractices
178
3 1 -1.3826 .87347 .700 -3.8824 1.1171
179