Objectives:

1. To Study The Reliance JIO As A Telecom Brand And Its Services.

2. To Study The Effect Of Welcome Offers Of JIO On Other Telecom
Operators.
3. To Study Consumer Response For JIO Welcome Offers
4. To Measure The Consumer Switching/Loyalty Intend For Different Reasons
5. To Suggest The Strategies For Developing Sustainable Business Model.

QUESTIONNAIRE:

Q1. Name:

Q2. Gender:
Male Female

Q3. Age:
1. >15yr 2. >15 years up to 30 years
3. >30 years up to 45 years 4. >45 years up to 60 years
5. >60 years

Q4. Marital Status

1. Unmarried 2. Married

Q5. Profession:
1. Government Employee 2. Private Employee
3. Self Employed 4. Students
5. Others

Q.6 Do You Have A Mobile Phone?

1. Yes 2. No

Q7. Which Operators Service Do You Use?

1. Airtel 2.Vodafone 3.Idea 4.BSNL

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Q8. Are You Aware About Reliance JIO?
1. Yes 2. No

Q9.From Which Source You Came To Know About Reliance JIO?

1. News Paper 2. Advertisement
3. Mouth Publicity 4. Hoardings

Q10. Which Services Of Reliance Jio Convinced You To Use This?

1. 4G 2 Jio Apps 3 Free Calls 4. Free Sms
5. All Of Them

Tick Your Answers On The Scale Of 1-5, Where 1 Strongly Disagree,

2 Disagree, 3 Neutral, 4 Agree, 5 Strongly Agree.

Q1. Customer Switch From Existing Network After Launch Of Jio?

A. 1 B. 2 C. 3 D. 4 E. 5

Q2. Existing Network Provide Better Connectivity After Launch Of Jio?

A. 1 B. 2 C. 3 D. 4 E. 5

Q3. Switching From Existing Network Stopped Due To New Offers From Existing
Telecom Operators?
A. 1 B. 2 C. 3 D. 4 E. 5

Q4. Has Jio Set Off A Fierce Mobile Tariff War In The Country?
A. 1 B. 2 C. 3 D. 4 E. 5

Q5. Has Companies Provide Free 4g Services As Jio?

A. 1 B. 2 C. 3 D. 4 E. 5

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Q6. Do Companies Spend More On Advertisements After Launch Of Jio?
A. 1 B. 2 C. 3 D. 4 E. 5

Rate Reliance Jio Based On Your Experience With The Following Factors

Tick Your Answers On The Scale Of 1-5, Where 1 Highly Dissatisfied,

2 Dissatisfied, 3 Neutral, 4 Satisfied, 5 Highly Satisfied

Q7. Sim Availability

A. 1 B. 2 C. 3 D. 4 E. 5

Q8. Activation
A. 1 B. 2 C. 3 D. 4 E. 5

Q9. Call Connectivity

A. 1 B. 2 C. 3 D. 4 E. 5

Q10. 4G Speed
A. 1 B. 2 C. 3 D. 4 E. 5

Q11. Customer Support

A. 1 B. 2 C. 3 D. 4 E. 5

Tick Your Answers On The Scale Of 1-5, Where 1 Strongly Disagree,

2 Disagree, 3 Neutral, 4 Agree, 5 Strongly Agree.

Q12.Will You Continue Using Jio After The Free Period?

A. 1 B. 2 C. 3 D. 4 E. 5

Q13. I Dont Want To Change My Old No.

A. 1 B. 2 C. 3 D. 4 E. 5
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Q14. Use Of Reliance Jio As A Primary Connection
A. 1 B. 2 C. 3 D. 4 E. 5

Q15. Satisfied With My Existing Operator

A. 1 B. 2 C. 3 D. 4 E. 5

Q16. Satisfied With Data Speed Provided By Existing Service Provider

A. 1 B. 2 C. 3 D. 4 E. 5

Q17. Call Drop Or Connectivity As A Issue For Switching To Jio?

A. 1 B. 2 C. 3 D. 4 E. 5

Q18. Offer From LYF Mobile Company Compell Me To Switch To Jio.

A. 1 B. 2 C. 3 D. 4 E. 5

Q19. Jio Should Provide More Better Offers After The End Of Welcome Offers
A. 1 B. 2 C. 3 D. 4 E. 5

Q20. Jio Should Provide Competitive Tariff Plans After Free Period?
A. 1 B. 2 C. 3 D. 4 E. 5

Q21.Jio should provide Better Connectivity With Other Networks To Avoid Call
Drops?
A. 1 B. 2 C. 3 D. 4 E. 5

Q22. Better Speed Should Be Provided To Customers?

A. 1 B. 2 C. 3 D. 4 E. 5