Overview of Services Booklet Rev 4-8-10

1
515 Audubon Avenue, New York, NY 10040 ● 212-342-9200 ● www.isabella.org

Family of Services and Programs
OUR MISSION:
To provide quality care through diverse programs designed to promote health and
independence within and beyond our walls.
Table of Contents
History of Isabella.....................................................................................................................................3
Home Again Program ...............................................................................................................................4
Palliative Care ..........................................................................................................................................5
Isabella Nursing Home..............................................................................................................................6
Isabella Short-Stay Rehabilitation Services ..............................................................................................7
Isabella Long-Term Rehabilitation Services.............................................................................................8
Isabella’s Specialized Care Services.........................................................................................................9
Community-Based Services
Adult Day Health Care............................................................................................................................12

Isabella Home Care ................................................................................................................................13
Isabella House.........................................................................................................................................14
Isabella Child Day Care .........................................................................................................................15
Isabella Volunteers..................................................................................................................................16
Isabella Caring Partner Program...........................................................................................................17
Certified Nurses Aide Training ...............................................................................................................18
Home Health Aide Training Program.....................................................................................................19
Isabella Senior Resource Center.............................................................................................................20
Isabella Institute For Older Adults: 50 + Club......................................................................................21
Walking Works Wonders .........................................................................................................................22
VISTAS NORC – Naturally Occurring Retirement Community..............................................................23
The Heart/El Corazon Neighborhood NORC .........................................................................................24
Upper Manhattan Partnership for Senior Independence........................................................................25
Caregiver Support Program (Co-Op) .....................................................................................................26
Traumatic Brain Injury (TBI) Waiver Program......................................................................................27
2
History of Isabella
When Anna and Oswald Ottendorfer opened the first home in 1875, they named
it Isabella in honor of their daughter whose early death at the age of 27 cut
short her remarkable career in caring for the poor. Initially located in Astoria,
Queens, Isabella moved to its present location in 1889. Originally dedicated to
the care of indigent elderly women, Isabella Home quickly expanded its mission
to care for both women and men- without regard to race, creed or nationality.
Today, Isabella is a large complex offering a diversity of services on four well-

landscaped acres. In addition to a 705-bed nursing home, Isabella offers
moderately priced senior housing, adult day health care, child day care, long-
term home health care and programs designed to help older adults remain
healthy while living at home.
In 2003, Isabella opened a Senior Resource Center at 4026 Broadway and

169th street. The first of its kind in Northern Manhattan, the Center offers
older adults health insurance and prescription insurance counseling at no cost.
In 2008, Isabella opened a new home for its expanding home care services. In
addition to the Long Term Home Health Care Program taking care of residents
in Manhattan and the Bronx, we now offer a new home care program – Isabella
Visiting Care, Inc., which expands our service area to Westchester. In
conjunction with this major expansion, we are now providing a certified Home
Health Aide Training program that enables us to train more than 100 new home
health aides a year.
Also in 2008, Isabella became the leading partner in a consortium of nine upper
Manhattan social service agencies providing care management services to
community seniors. This important consortium, called the Upper Manhattan
Partnership for Senior Independence – or UMPSI, works with more than 1200
seniors providing expanded in-home health care and meals-on-wheels.
Isabella has a deep and long-standing commitment to serving our community –

both on and off our campus. As we move forward in the 21st century, we will
strive to be in the forefront of adopting the latest innovations in good care and
will continue to work closely with our equally dedicated community partners so
that we can deliver the best care possible to those we serve.
3
Home Again Program
Since 1999 Isabella has been engaged in an effort to increase the comfort and
warmth that give residents the feeling of truly being "home again."
It is part of an important commitment that Isabella continues to create a

friendly and nurturing community that encourages, facilitates and values
individuality, personal choice and self-determination.
Significant steps are taken every day to enable residents to express more
control over their day-to-day living experiences. Every floor is a community
"neighborhood" where residents, family and staff get to know one another a
little bit better every-day. The Community Directors work with well-coordinated
teams of professionals in each "neighborhood" to find innovative ways to meet
the changing needs and interests of each resident.
Being "home again" is more than a concept. It's a whole new way of looking at
how we support the lives of our residents. Standardized schedules for meals
and daily activities are a thing of the past. Through extensive training, staff
members learn how to discern the interests of residents and to work
collaboratively to individualize care. Residents are now able to arrange their
schedules and activities as they wish - and not in according to a set routine.
Every day, in many ways, residents find spontaneous ways to express their
interests and personalities. Some love to gather together to share old
memories or to talk about world events. Others enjoy the companionship and
good times a songfest with music. Still others prefer the quiet refuge of a good
book in the library. The Men's Club is a big hit - and the Quilting Circle is a
popular choice for those who love to talk while being busy. Life in each
"neighborhood" can be quite bustling - and the activities vary as much as the
residents themselves.
Residents, family members, volunteers and staff play a vital role in guiding our
efforts to provide resident-centered care. Isabella's effort to create a home-like
environment is an ongoing process that welcomes new ideas from families,
staff, volunteers and of course, the residents themselves. By reaching out and
engaging all those who touch the lives of our residents, we are will continue to
fulfill our commitment to provide quality care in a home-like setting.
4
Palliative Care
Our “Palliative Care” Program is designed to provide “comfort and support”
when a cure is not a viable alternative. The Care Team meets with the
caregiver and resident to discuss the Program and determine the appropriate
steps to take. Together they map out a plan to provide the right kind of
comfort and support that the resident will need on an on-going basis.
The goals of palliative care are twofold: helping people suffering from illness
and pain to achieve the best quality of life possible for them; and empowering
people to become proactive in their own care and treatment.
The Principles underlying Palliative Care are:1
o Pain and illness are “whole person” experiences and have physical, emotional,
social cultural and spiritual origins and meanings to the individual. Certain
cultures are more vocal about pain; others are more stoic. Staff must be trained
to understand the meaning of illness and pain to each person and be willing to
use culturally specific treatments.
o People have different levels of tolerance for pain and different ways of expressing
it. Certain people are physiologically more sensitive to pain and easily become
anxious and upset; other people may become angry when in pain and need to
find someone to blame (often the health care provider).
o The treatment of pain involves treating symptoms as well as the underlying

disease. Pain assessment tools can be used by verbal and non-verbal patients
are necessary to help care providers understand the level of pain that each
patient experiences. Treatment can be enhanced by the use of complementary
modalities such as massage, relaxation, therapeutic touch and acupuncture as
well as medication. This helps individuals feel less anxious and more in control of
their pain.
o The treatment of illness and pain involves the whole team not just doctors and
nurses. Social workers, pharmacists, dietary staff, pastoral care, occupational
and physical therapists ll have meaningful roles to play in helping people achieve
an optimum quality of life
o Family’s involvement is an important part of the process. They can help staff
understand the meaning of pain to the individual and they can provide emotional
support to the patient. But families, too, need support from staff in order to
remain involved and not become exhausted and burnt out.
1
All information on Isabella’s Palliative Care initiative has been reproduced from:
Rzetelny, Harriet and Constance H. Gemson. Home Again: Here to Stay. New York:
Isabella Geriatric Center, 2004 Pg. 33
5
Isabella Nursing Home
WHAT WE PROVIDE:
Isabella is a state of the art 705 bed skilled nursing facility offering
differentiated levels of care provided in separate units:
 Long Term Care

 Short term Rehabilitation
 Ventilator Dependent Care
 Respiratory Step Down
 Dementia Care
 Younger Adult Care (ages 21 to 65)
 Respite Care (Short-term stays up to 30 days)
Our focus is to provide each individual the opportunity to lead an enjoyable and
meaningful life. In addition to 24-hour medical and nursing care, we offer a
wide assortment of recreational, social and spiritual activities throughout our
facilities.
Arts and crafts, games, movies, parties and trips are just some of what you’ll
find on campus: we also provide pastoral care, therapeutic touch, exercise
programs and a lot of intergenerational fun. Our community programs offer the
same diversity of activities – carefully supervised and tailored to individual
needs.
HOW YOU BENEFIT:

Isabella’s constant commitment to resident-centered care ensures that each
resident enjoys our home-like environment and the wealth of thoughtful,
personal attention that shows respect for choices, preferences and autonomy.
ELIGIBILITY:
 A completed Patient Review Instrument Form (PRI)
 A medical evaluation completed by a physician and laboratory test
results are required if admission is from the patient’s residence
 Appropriate financial information
 Medicaid or Private Pay accepted
CONTACT/REFERRAL INFORMATION:
For more information or to schedule an interview please contact:
Yvonne Jones Director of Admissions (212) 342-9462

Laurie Trombetta Admissions Supervisor (212) 342-9225
Ana Del Villar Admissions Coordinator (212) 342-9235
6
Isabella Short-Stay Rehabilitation Services
WHAT WE PROVIDE:
Isabella offers a wide spectrum of personalized rehabilitative services for those
requiring short-stay sub acute care. Our services are available seven days a
week.
OUR CARE TEAM:
Our highly skilled and experienced clinical professionals work with each resident
and his or her family to provide the guidance and care needed to ensure
maximum recovery.
Our rehabilitation staff consists of Physical Therapists, Occupational Therapists,
Speech and Language Therapists, Board Certified Physical Medicine and
Rehabilitation Physicians, Certified Therapeutic Recreation Specialists and support
staff.
OUR SPECTRUM OF SERVICES:
Short-Stay Rehabilitation Medical Specialties Additional Therapy

Services o Board Certified Rehabilitation o Wellness programs
o Physical and Occupational Physicians o Community re-entry
therapy o Cardiac Rehabilitation skills
o Speech and swallowing therapy o Board Certified Physician in pain o Clay Sculpture classes
o Audiology and hearing lab management, evaluation and o Horticultural therapy
o Orthopedic Rehabilitation treatment o Pet Therapy
o Orthotic and Prosthetic o Acupressure o Nutrition Counseling
evaluation and support o Dysphagia (Swallowing) Therapy
o Specialists in durable medical o Stroke and Neurological
equipment and assistive Rehabilitation
technology o Psychological Services

o Wound Care and Pressure Ulcer
Management
Yvonne Jones Admissions Director (212) 342-9462
Allison Simms Director of Rehabilitation (212) 342-9559
7
Isabella Long-Term Rehabilitation Services
WHAT WE PROVIDE:
Individuals whose care needs are complex and who require a substantial period
of recovery will benefit from Isabella’s Long-term Rehabilitation Program.
Our highly trained professional staff will work to develop and supervise a
customized plan to enable each individual to regain optimal functionality.
Our care team consists of:
 Board Certified Physical Medicine Rehabilitation Physicians

 Physical Therapists
 Occupational Therapists
 Speech and Language Therapists
 Rehabilitation Certified Nursing Assistants
The rehabilitation therapy team and nursing staff provide a comprehensive

therapy program that will help reinforce skills learned in our rehabilitation suite.
These skills would include:
 Walking
 Communication
 Range of motion
 Assistance with daily living skills
 Grooming
 Dressing
 Bed Mobility
 Use of adaptive devices
 Prosthetic Training
Residents may also benefit from Isabella’s wellness program. This consists of:
 Weekly exercise classes

 Clay Sculpture Therapy
ELIGIBILITY:
 Must be referred by a physician for therapy evaluation and be in need
of subsequent treatment
 Must demonstrate functional limitations that require therapy
intervention
Allison Simms Director of Rehabilitation (212) 342-9559
8
Isabella’s Specialized Care Services
VENTILATOR DEPENDENT CARE AND RESPIRATORY STEP DOWN UNIT

Isabella’s state-of-the-art ventilator unit provides acute respiratory assistance
to residents whose health needs require it.
We have been providing ventilator and respiratory care,

with an emphasis on weaning residents off ventilators,
for over 10 years. We have 20 certified ventilator beds,
16 respiratory transition beds and a specially trained,
inter-disciplinary team of people to treat, monitor and
assist each resident. Highlights of our 24-hour care
include:
 Portable ventilator devices: allowing
movement away from the bedside
 Speech and swallowing expertise: to
evaluate the reasons a resident may have difficulty speaking or
swallowing
 Non-invasive testing: techniques for accurate measurement of
blood oxygen levels without having to draw blood each time
 Rehabilitative services: to encourage exercises that help
residents use oxygen more efficiently
 Therapeutic recreation specialists: provide calming music and
sensory stimulation
Our objective for residents in Ventilator Dependent Care is to gradually wean

them from full-time ventilation, and take advantage of the unit’s “step-down”
beds. Working closely with Isabella’s Rehabilitation Services, residents are
encouraged to do exercises that may help them use oxygen more efficiently.
DEMENTIA CARE UNIT

Isabella offers a caring, therapeutic program
for adults with dementia or Alzheimer’s
disease. The program benefits from a
dedicated staff which includes: a program
coordinator, head nurse, nursing assistants,
dietitian, social worker, therapeutic
recreation specialist, rehabilitation specialist
and its own specially trained Director.
Isabella’s program strives to support each

resident’s strengths and abilities, while
maximizing a sense of security and self-esteem.
At Isabella, residents with special needs
receive individual attention that promotes self-
expression and fosters dignity
9
YOUNGER ADULT CARE UNIT
Isabella has a special 33-bed unit for younger (age 20 to 60) residents who
need skilled nursing.
In addition to specialized dining services, this unit offers a wide range of special
activities and entertainment to younger residents who may require short or
long-term care. Residents are afforded a greater degree of autonomy and can
move freely about the community. They also benefit from weekly recreational
activities and social events.
RESPITE CARE
Isabella has two beautifully-decorated, home-like rooms, each with a private

bath, dedicated to Respite Care for adults who need skilled nursing care for a
short period of time.
These adults can benefit from a Respite Care stay of up to 30 days in our warm,
caring environment, while the caregiver receives time to tend to his or her own
life, family or business.
Here at Isabella, individuals will have all their medical needs attended to by
Isabella’s well-trained staff, through individually-developed care plans which
may include physical therapy, speech therapy, occupational therapy and other
needed care services.
Both private pay and Medicaid participants are welcome. To qualify, the
individual must:
 be age 18 or older
 be under a physicians care for chronic or acute medical illness
 be medically stable and free from infectious disease
 provide a current medical history and results of a recent medical
exam.
For more information about any of our specialized care services

please contact:
Yvonne Jones Director of Admissions (212) 342-9462

Laurie Trombetta Admissions Supervisor (212) 342-9225
Ana Del Villar Admissions Coordinator (212) 342-9235
10
Community-Based Services
11
Adult Day Health Care
The Adult Day Health Care Program serves adults in Upper Manhattan and the Bronx
WHAT WE PROVIDE:
We offer Personalized health care, recreation and social activities for chronically
ill adults who live at home. Care is provided according to the assessed needs of
the client.
Services include:
 Transportation to and from home each day
 Hot Breakfast & Lunch
 Recreational & therapeutic activities
 Social interaction to promote a healthy lifestyle
 Quiet space to read or relax
 Pastoral care
Medical Care offered by our bi-lingual Medical Staff include:
 Individualized Medical Care  Health Education &
Planning Counseling
 Medication Management  Psychiatric Services
 Physical, Occupational &  Pain Management
Speech Therapy  Diabetic Foot Care
 Wound Care & Dressing  Post Stroke Management
Changes  Social Work Service
HOW YOU BENEFIT:
You… can receive the medical care you need each day in a caring,
cheerful and social environment , then return to the comfort of
your own home at the end of the day.
Your Family… can be at peace knowing that you are in a safe and caring
environment while receiving the medical attention you need.
ELIGIBILITY:
 Must be 18 or older
 Must be referred by a physician
 Must suffer from a chronic medical or mental health condition
 Medicaid or Private Pay is accepted for payment, assistance is
provided to obtain Medicaid eligibility
You can schedule a day to visit our program at no cost to you. Spend some
time with our caring staff and meet the members of the program. Stay for
lunch and enjoy some activities. Transportation is available upon request.
For more information please contact:
525 AUDUBON AVENUE, NEW YORK, NY 10040
Patricia Rincon MSW, CSW Director (212) 342-9287
Felecita Isaac Office Manager (212) 342-9285
12
Isabella Home Care
Offers care to those with chronic medical and mental health illness
in an individualized and compassionate manner.
WHAT WE PROVIDE:
Whether you need help caring for a loved one, or are looking for assistance for
yourself, Isabella’s caring and professional home care staff can help you
overcome your individual challenge.
Isabella Home Care offers an effective approach to care for the chronically ill
and disabled. Our services include:
 Skilled nursing  Physical, Occupational &
 Depression Screening Speech Therapy
 Psychiatric Evaluation  Nutrition Counseling
 Medical Social Services  Home Health Aide
 Medical Equipment  Personal Care Aide
 Medical Transportation  Homemaker
 Social Day Care
At Isabella, we offer two Home Health Care Programs:
Long Term Home Health Care (LTHHCP) - our "nursing home without walls" offers
care designed to assist those with chronic medical and mental health care needs who
live in Manhattan and the Bronx. Medicaid and Medicare payments are accepted.
Isabella Visiting Care, Inc. (IVCI) our Licensed Home Care Services Agency offers
flexibility and a wide array of services to meet medical, psychological, rehabilitative and
personal care needs. Services are provided by our own professionally trained and
managed Isabella staff. Residents of Manhattan, the Bronx and Westchester are
eligible. Payment by managed care and private insurance plans are accepted.
HOW YOU BENEFIT:

Isabella’s programs offer a holistic approach to health
care. Each program is individually tailored to meet your
medical, psychosocial, rehabilitative and personal care
needs in the comfort of your own home.
ELIGIBILITY:
 Have medical and/or mental health problem or disability
 Need assistance with personal care or be functionally limited
 Client, family and physician agree to participation
Anyone can make a referral, friends, doctors, community organizations, etc.,
admissions will require signed physician orders.
5073 BROADWAY, NEW YORK, NY 10034
Tracey Sokoloff Home Care Administrator (212) 342-9500
Intake Department (212) 342-9501
13
Isabella House
Moderately priced independent living apartments for adults 62 years of age or older.
Lifestyle services are included. Additional services are available.
WHAT WE PROVIDE:
We offer studio and one-bedroom apartment rentals, some with balconies, all
with spectacular panoramic views overlooking New York City.
Services include:
 Two meals a day - lunch and dinner.
 Coffee shop and Cafeteria available for breakfast and snacks
throughout the day.
 Round-the-clock security for all is provided and there is an
emergency call system in every apartment.
 Complimentary weekly linen service is provided to all residents.
 Housekeeping services are available at reasonable prices.
 Activities, including music and exercise programs, tai-chi, pottery
and art classes, social dance, live concerts, movies, and discussion
groups.
 Beauty salon, library, gift shop, laundry, and check-cashing
facilities.
 Catholic, Protestant and Jewish and other
religious services are conducted.
 Free visitor parking and modestly priced lodging
is available for overnight guests.
 Complimentary weekly transportation is
provided to neighborhood shopping.
HOW YOU BENEFIT:
Isabella House apartments are spacious, sunny and
affordable. We are conveniently located on a well-tended
campus that allows residents to benefit from the full extent
of Isabella’s family of services including a medical clinic.
ELIGIBILITY:
 Age 62 years or older
 Able to live independently or with appropriate support services
 Able to meet the financial qualifications
A guest suite is available for a complimentary over-night stay or brief pre-
commitment stay for those seniors who wish to try the Isabella experience
before making it a permanent relocation.
For more information or to schedule a tour please contact:
525 AUDUBON AVENUE, NEW YORK, NY 10040

Leona Chen Director (212) 342-9343
14
Isabella Child Day Care
An education and day program for children 3 months to 5 years.
WHAT WE PROVIDE:
Isabella’s Child Day Care program is centered on our award winning
Intergenerational Project NOISEE: Naturally Occurring Interactions in a Shared
Environment Everyday.
The children use all of Isabella as their classroom for dynamic interactive
activities between residents of the nursing home and the children.
 Open Monday to Friday from 8:00am to 6:00pm – except for
vacation periods as designated.
 Specialized programs for the care of infants, toddlers and preschool
children.
 Breakfast, snacks and beverages are provided. Parents provide
baby food and formula for infants and lunch for toddlers and
preschoolers.
Some of the activities we offer include:
 Appropriately scheduled group activities and periods of rest
 Storytelling
 Music
 Creative arts
 Gardening
 Individual lessons - which may be teacher or child initiated
 Indoor and outdoor physical activities
 Carefully supervised short walks to local playgrounds or parks
 Computer based literacy program for children ages 2 to 5.
HOW YOU BENEFIT:
 Early childhood education programs promote independence, self-
confidence, self-esteem and individual decision-making in children
 We encourage parent involvement in all aspects of the program and
schedule parent-teacher conferences, workshops, and monthly
parent meetings.
 We have a well-trained and multilingual staff and are licensed by
the New York City Department of Health.
ELIGIBILITY/PAYMENT:
 Child must be 3 months old to 5 years old
 Fees are structured on a weekly basis and vary depending on the
age of the child. We accept private payment and additional support
from the Agency for Children’s Services and Union Local 1199 Child
Care Fund.
Karen Ellefsen Program Director (212) 342-9436
15
Isabella Volunteers
“The best way to find yourself is to lose yourself in the service of others” --Ghandi
WHAT WE PROVIDE:
Isabella offers volunteers many varied opportunities to contribute their skills

and talents.
Volunteers may:
 Provide companionship and assist in the care of

our residents
 Aid our physical therapy and occupational
therapy staff with the rehabilitation process
 Help social workers meet residents’ needs
 Engage in recreational activities with our Adult
Day Health Care program members
 Assist in our food services department
 Work with our community Senior Resource
Center
 Provide clerical support
 Get involved in special projects
 And Much More!!
HOW YOU BENEFIT:

Volunteering offers a chance to learn and grow. Depending on your goals you
will also benefit from: new skills, work experience, new friends, satisfaction
from helping, career exploration, a sense of involvement, guidance and support,
and recognition
ELIGIBILITY:
 Teenagers must have working papers and copies of their inoculation
records
 Adults must have medical clearance (for tuberculosis and rubella)
 All applicants must be interviewed
 All applicants must attend an orientation
Rosa Pascual Director (212) 342-9352
16
Isabella Caring Partner Program
WHAT WE PROVIDE:
The Caring Partner Program trains young people to assist Isabella nursing staff
with the care of the elderly. Students are paid and work on Saturday and
Sunday from 9:00am to 1:30pm, or Monday, Wednesday and Thursday
evenings from 4 pm – 7pm.
HOW YOU BENEFIT:

The Caring Partner Program teaches:
 Importance of empathy in caring for the elderly

 Various aspects of the healthcare professions
 Psychology and physiology of aging
 Effective communication and the value of teamwork
 Caring for the cognitively impaired resident
 Proper use of adaptive equipment
 Methods of fire prevention, infection control and area safety
ELIGIBILITY:
 Prior experience in our community service, Summer Youth
Employment or Volunteer Programs
 Age 14 or older – with working papers
 Interest in working with the elderly
Rosa Pascual Director (212) 342-9352
We have received funding for this program from The New York Community Trust, The William R.
Grant Foundation, The Picower Foundation, The Borough President’s Office, the Department for
Youth and Community Development, and the New York City Council.
17
Certified Nurses Aide Training
WHAT WE PROVIDE:
A free program that trains individuals to work as

New York State Certified Nurses Aides within a
medical setting.
The Certified Nurses Aide Training Program

consists of 100 hours of classroom and practical
training and a 24-hour internship in meeting the
needs of the elderly.
To become eligible to work as a Certified Nurses

Aide, one must pass a New York State licensing
examination. The training course includes
preparation for successfully completing the
examination. Isabella also pays registration fees
for the licensing exam.
Isabella sponsors two Certified Nurses Aides

Training Programs each year. Ten students are
admitted to each training program. Graduates of
our program are free to work anywhere. Many
CNA's become employees of Isabella Geriatric Center or other medical facilities
within our community.
Eligibility Requirements:
 18 Years of age or older
 High School Diploma or G.E.D. equivalent
 Successful completion of an admission exam in English,
Mathematics and Composition
 Proof of ability to work in the United States
 Physical exam required
 Photo I.D. and Original Social Security Card
For information about our CNA Training Program contact:

Elizabeth Lyons, R.N. or In Service Education (212) 342-9410
Dora Johnson, R.N.
18
Home Health Aide Training Program
WHAT WE PROVIDE:
Isabella trains individuals to work as Certified Home Health Aides within a home
care setting.
 There is no fee for the successful applicant to take the course.

 A Uniform will be provided free of charge by Isabella upon the
successful completion of the training program.
 Employment is available upon graduation.
The Home Health Aide Training Program at Isabella consists of more than 100
hours of classroom and practical training over a period of three weeks.
To become eligible to work as a Home Health Aide, one must satisfactorily

complete the training program requirements.
Classes are small to provide personal attention to each student's training needs.
Program content is comprehensive and includes training modules in physical
therapy, nutrition, mental health and traumatic brain injury.
Graduates of our program are free to work anywhere, although most become
employees of Isabella Visiting Care, Inc.
Eligibility Requirements:
 18 Years of age or older
 Successful completion of an Adult Basic Learning Exam
 Must be able to read, speak and write English
 Proof of ability to work in the United States
 Physical exam required (we provide)
 Photo I.D. and Original Social Security Card
To learn more about our Home Health Aide Training Program contact:
Maria Casquero Isabella Visiting Care, Inc. HR Manager (212) 342-9751
19
Isabella Senior Resource Center
The Isabella Senior Resource Center is an information center for seniors and for caregivers,
located in the community of Washington Heights on the corner of
169th Street and Broadway.
WHAT WE PROVIDE:
Isabella’s Senior Resource Center is located in northern Manhattan. Since it
opened in 2003, it has helped thousands of older adults and their families in the
community. Its services are offered at no cost.
The resource center specializes in Health Insurance, Prescription Insurance and

Medicaid Counseling. Additionally, the center links visitors to neighborhood
resources and Isabella Programs.
HOW YOU BENEFIT:
The Isabella Senior Resource Center offers guidance on a wide range of issues.
Whether you need to consult with a social worker or just need to be connected
with community resources.
ELIGIBILITY:
All are welcome although we tailor our programs towards older adults.
Isabella’s Senior Resource Center is located at 4026 Broadway (169th Street).
The Center is open Tuesdays, Wednesdays and Fridays from 9 AM – 5 PM.
For more information or to schedule an appointment please contact:
Main Number: (212) 342-9619
20
Isabella Institute For Older Adults: 50 + Club
Offers health, Wellness and education programs, social events and trips for
community residents over the age of fifty.
WHAT WE PROVIDE:
The Institute for Older Adults is dedicated to providing information regarding
issues of aging, proposing innovative solutions to new challenges, and
developing effective programs to maintain individual health in later years.
Participants of the Isabella Institute have the opportunity to join the Fifty Plus
Club – which sponsors community activities to promote health and wellness.
We offer educational workshops, and seminars on topics such as:
 Life Planning
 Emergency Preparedness
 General Health
 The program also includes trips and
social events such as:
 Broadway Shows
 Shopping Trips
 Museum / Casino Trips
 Dinner Socials
 Members receive Health Keys, a
quarterly newsletter written especially
for seniors. It contains lively and
informative articles that provide
guidance, which enables readers to
maintain their health.
HOW YOU BENEFIT:

The Isabella Institute for Older Adults serves as a resource to help older adults
acquire the knowledge and skills that foster a positive aging experience.
Through our education programs we seek to educate mature adults about ways
to stay healthy within the community.
ELIGIBILITY:
 Must be Age fifty (50) or older
Marilyn Pacheco Assistant Director of Marketing (212) 342-9224
Anabel Guerrero Outreach/Community Programs Coordinator (212) 342-9538
21
Walking Works Wonders
A weekly exercise program led by a professional coach.
Adults of all fitness levels are welcome.
WHAT WE PROVIDE:
Walking Works Wonders is a health walking program started at Isabella more
than twelve years ago that has grown into one of the most popular programs
within the community.
Walking Works Wonders meets three mornings a week for one-hour sessions
that include warm-ups and stretching, walking, light weight training and
exercise to build up strength and flexibility. There are now more than 100
members who regularly participate in the Walking Works Wonders Program.
The program is led by a professional coach and exercise physiologist.
HOW YOU BENEFIT:

This group will help you improve your fitness and make new friends as it has
more than 400 mature New Yorkers.
ELIGIBILITY:
 Must be Age fifty (50) or older
 The fee of $1.00 a day on the days you attend
To join please contact:
Anabel Guerrero Outreach/Community Programs Coordinator (212) 342-9538
Marilyn Pacheco Assistant Director of Marketing (212) 342-9224
22
VISTAS NORC – Naturally Occurring Retirement Community
WHAT WE PROVIDE:
All residents over the age of 60 who reside at 11 and 17 Ft. George Hill or at 45
Fairview are automatically members of the VISTAS NORC and entitled to
participate in all NORC social and wellness activities. Weekly health screenings
are provided in the community room and in the privacy of your own home.
Additionally, the NORC will work with you to obtain the support services
necessary to ensure optimum quality of life if an illness prevents you from
participating in your favorite leisure activities or other activities of daily living:
washing, dressing, toileting, meal prep and eating, and walking.
Social work consultations are available to anyone living in the building that has
a need for information and referrals for themselves, a friend or loved one.
Our Services include:
 Free consultations with a nurse and social worker in between doctor

visits to answer your questions, and link you with services and
safety equipment
 Assistance to complete healthcare proxies, and obtain government
benefits such as SCRIE, health insurance and prescription coverage,
Medicaid and Food Stamps
 Referral for Meal on Wheels, transportation, housekeeping services
and legal matters
 Exercise programs, health screenings, and relaxation activities in
your building
 Lectures and seminars on relevant issues in healthcare, finances,
and legal matters
 Shopping and cultural trips with door to door transportation
 Parties with food and live entertainment
HOW YOU BENEFIT:

The VISTAS NORC program will allow you to stay connected
with support services that will allow you to remain
independent and living in the community for as long as
possible.
Yesenia Sanchez Program Coordinator (212) 304-1064

Carol Ban Director of NORC Programs (212) 342-9364
23
The Heart/El Corazon Neighborhood NORC
This Naturally Occurring Retirement Community brings needed services to older adults in
designated buildings
WHAT WE PROVIDE:
Isabella’s “Heart” Neighborhood NORC provides supportive services and
programs to retired adults living in the geographical area of W. 171st Street to
W.173rd Street between Ft. Washington Avenue and St. Nicholas Avenue, and
W.169th Street to W.171st Street
between St. Nicholas Avenue and
Audubon Avenue.
Visit the Isabella Senior Resource
Center on Mondays from 10:00 am
– 4:00 pm to speak with the NORC
Programs Director.
The N-NORC provides a place to

turn to when you need information
or assistance. Our services
include:
 Social Work case

management and case
assistance
 Nursing case management and case assistance
 Health and Wellness (blood pressure and other screenings, home
safety assessments)
 Educational seminars and lectures
 Recreation
 Volunteer opportunities
HOW YOU BENEFIT:

A professional team will assess your needs and connect you to the right
resources in your community.
Vickiana Ramirez Program Coordinator (212) 342-9367
Carol Ban NORC Programs Director (212) 342-9364
24
Upper Manhattan Partnership for Senior Independence
WHAT WE PROVIDE:
The Upper Manhattan Partnership for Senior Independence was developed as a
grass-roots partnership of leading service providers caring for seniors in this
community. Under the leadership of Isabella Geriatric Center, the consortium
provides free case management services to older adults living North of 110th
Street and West of Fifth Avenue - to the northern tip of Manhattan.
Our Partners include:
 Abyssinian Development Corporation

 ARC XVI Fort Washington Inc.
 Central Harlem Senior Citizens' Coalition, Inc.
 Charles A. Walburg Multi- Service Organization, Inc.
 Riverstone Senior Services, Inc.
 STAR Washington Heights Community Services, Inc.
 YM & YWHA of Washington Heights/ Inwood
HOW YOU BENEFIT:

We are dedicated to helping New York's senior population of
various ethnic, racial, social and economic backgrounds
enjoy healthier, safer and more satisfying lives in their own
homes and within their communities.
If you - or someone you know - is 60 years or older - and

lives in Inwood, Washington Heights, Central or West
Harlem (CD 12, 10 & 9), we may be able to help you, or
help you care for someone you know, in providing for
various care needs.
 Case Management
 Meals On Wheels
 EISEP – Expanded In-Home Services For the Elderly Program
 Social Day Care
 Information and Referrals to Community Resources
Main Number:
(212) 342-9735
25
Caregiver Support Program (Co-Op)
Caregiver Ombudsman Outreach Program (Co-Op) Provides Support and assistance
for individuals coping with the demands of caregiving.
WHAT WE PROVIDE:
Isabella’s Caregiver Ombudsman Outreach Program (Co-Op) provides
assistance to individuals coping with the demands of caregiving. If you or
someone you know is in need of support and lives in Inwood, Washington
Heights, Central or West Harlem (Community Boards 9, 10 & 12), we can help
lighten the load.
The Caregiver Ombudsman Outreach Program will identify caregivers and link
them to available resources and information. To this end, we are developing
“Elderpedia”, a website that caregivers can utilize to locate community
resources.
Caregiver support services include:
 Needs assessment
 Advocacy
 Home visits
 Counseling
 Arrangement for Home Care Aides
 Assistance with Household Chores
 Other Services as needed
Some primary objectives of the caregiver support program are to:
 Help the family stabilize in a difficult situation
 Educate the family about health issues
 Provide information on the options and resources available for
caregivers
 Improve the communication dynamic within the family
 Coordinate activities among the various family members
 Offer respite vouchers where needed
 Provide psychological support to the caregiver
HOW YOU BENEFIT:

Caregiver Support Services will help caregivers become more knowledgeable,
confident and competent in their challenging roles; better able to manage stress
and access the help they might need.
The Co-Op Program represents the ever-growing efforts of Isabella and area
partners to create innovative opportunities to serve senior residents and their
families in Upper Manhattan. Our partners include New York University, The
Upper Manhattan Partnership for Senior Independence and others.
Angie Soto Program Coordinator (212) 342-9770
26
Traumatic Brain Injury (TBI) Waiver Program
Providing care and support to help individuals live as independently
as possible in the community after a brain injury.
WHAT WE PROVIDE:
Isabella Visiting Care, Inc. (IVCI) Traumatic Brain Injury Waiver Program can
provide tools to help individuals live as independently as possible in the
community after a brain injury.
The philosophy of the waiver supports the participant's right to choose the
environment in which they live and which goals and activities to pursue.
What is a Traumatic Brain Injury?

A Traumatic Brain Injury (TBI) is defined as a blow or jolt
to the head or a penetrating head injury that disrupts the
function of the brain. A TBI can result in short or long
term problems with independent function.
Each year 1.9 million Americans experience a brain injury
and 80,000 suffer from a long-term disability.
Our Services:
Our experienced care team will work with TBI survivors,
their family and doctors to develop a comprehensive service plan that will
provide the right kind of care and support. We provide:
 Service Coordination
 Home and Community Support Services
 Respite
HOW YOU BENEFIT:
Isabella’s Traumatic Brain Injury program is dedicated to assisting individuals
who have suffered a TBI in living as independently as possible in their own
homes.
ELIGIBILITY/PAYMENT:
In order to be eligible for Isabella’s TBI Waiver Program you or your loved one
must be:
 Diagnosed with TBI or a related condition: such as those caused by
falls, accidents or disease
 Enrolled in the Medicaid Program
 Age 18 –64 at the time of application
 Eligible for nursing facility level of care
 Reside in Manhattan or the Bronx
To learn more about our TBI Waiver Program or to make a referral contact:

Elizabeth Alvarado Social Work Director (212) 342-9760
27

Overview of Services Booklet Rev 4-8-10

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Overview of Services Booklet Rev 4-8-10

Uploaded by

Copyright:

Available Formats

1

515 Audubon Avenue, New York, NY 10040 ● 212-342-9200 ● www.isabella.org

Adult Day Health Care............................................................................................................................12

Today, Isabella is a large complex offering a diversity of services on four well-

In 2003, Isabella opened a Senior Resource Center at 4026 Broadway and

Isabella has a deep and long-standing commitment to serving our community –

It is part of an important commitment that Isabella continues to create a

o The treatment of pain involves treating symptoms as well as the underlying

 Long Term Care

HOW YOU BENEFIT:

For more information or to schedule an interview please contact:

Yvonne Jones Director of Admissions (212) 342-9462

OUR SPECTRUM OF SERVICES:

Short-Stay Rehabilitation Medical Specialties Additional Therapy

o Physical and Occupational Physicians o Community re-entry

therapy o Cardiac Rehabilitation skills

o Audiology and hearing lab management, evaluation and o Horticultural therapy

o Orthopedic Rehabilitation treatment o Pet Therapy

o Orthotic and Prosthetic o Acupressure o Nutrition Counseling

evaluation and support o Dysphagia (Swallowing) Therapy

o Specialists in durable medical o Stroke and Neurological

equipment and assistive Rehabilitation

technology o Psychological Services

Yvonne Jones Admissions Director (212) 342-9462

Allison Simms Director of Rehabilitation (212) 342-9559

Our care team consists of:

 Board Certified Physical Medicine Rehabilitation Physicians

The rehabilitation therapy team and nursing staff provide a comprehensive

These skills would include:

 Weekly exercise classes

VENTILATOR DEPENDENT CARE AND RESPIRATORY STEP DOWN UNIT

We have been providing ventilator and respiratory care,

Our objective for residents in Ventilator Dependent Care is to gradually wean

DEMENTIA CARE UNIT

Isabella’s program strives to support each

Isabella has two beautifully-decorated, home-like rooms, each with a private

For more information about any of our specialized care services

Yvonne Jones Director of Admissions (212) 342-9462

At Isabella, we offer two Home Health Care Programs:

HOW YOU BENEFIT:

525 AUDUBON AVENUE, NEW YORK, NY 10040

Isabella offers volunteers many varied opportunities to contribute their skills

 Provide companionship and assist in the care of

HOW YOU BENEFIT:

For more information or to schedule an interview please contact:

Rosa Pascual Director (212) 342-9352

HOW YOU BENEFIT:

 Importance of empathy in caring for the elderly

Rosa Pascual Director (212) 342-9352

A free program that trains individuals to work as

The Certified Nurses Aide Training Program

To become eligible to work as a Certified Nurses

Isabella sponsors two Certified Nurses Aides

For information about our CNA Training Program contact:

 There is no fee for the successful applicant to take the course.

To become eligible to work as a Home Health Aide, one must satisfactorily

Maria Casquero Isabella Visiting Care, Inc. HR Manager (212) 342-9751

The resource center specializes in Health Insurance, Prescription Insurance and

For more information or to schedule an appointment please contact:

4026 BROADWAY, NEW YORK, NY 10032

Main Number: (212) 342-9619

We offer educational workshops, and seminars on topics such as:

HOW YOU BENEFIT:

Marilyn Pacheco Assistant Director of Marketing (212) 342-9224