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Juggling payments, phone calls from impatient creditors, and your staff being paid more than you is not
what you signed on for when you went into business. Shortage of liquid asset or cash is ONE if not the
biggest cause of stress for a small business owner.
And there is a good reason for it. Juggling payments, phone calls from impatient creditors, staff moaning
about getting paid on time and even more than you is not what you signed on for when you went into busi-
ness.
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Overdrafts up to the limit - HMRC Debt
and adittional interests from
going over.
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Overdue creditors - with your Bank coming up with a band
supply being threatened. of red tape and not willing to
lend more.
The good news is that a business sick with the cash flow disease can be cured.
If your business is experiencing the signs of having cash flow problems dont let them mature or put up
with it any longer. Learn what you can do to make your cash flow healthy.
THE SIGNS YOUR BUSINESS MAY HAVE CASH FLOW ISSUES
Step 1
If you are starting up a business you also need working capital to cover you until
your sales grow enough to cover expenses.
Sometimes business owners are so busy they dont get time to promptly invoice
customers. Or too busy to follow up those that owe them money.
STOCK LEVELS TOO HIGH
Stock requires a balancing act. You need a reasonable amount of stock so you
have it there to meet the customers needs straightaway and make the sale.
However the more stock you have the more it ties up cash.
Stock is a cash flow drain. Now, stock that moves fast is not a problem. The slow
moving stock is the main problem as it has already been paid for.
The supplier has your money and your bank account is the poorer for it.
The business is still waiting for the money to come from the customer.
Sometimes if there are two people working on a job the second person is not
recorded.Failure to capture the income for all parties and labour affects the profit
and the lost income never makes it to your bank account. Worse still the parts
costs do hit and reduce the bank account.
LOW PRODUCTIVITY
Salaries are most businesses biggest expense. Saving money on wages, that does
not affect the service delivery, adds big dollars to the cash flow.
Do you truly know if your staff is being productive?
Productive is very different to BUSY. People can be full of activity, but it does little
to bring dollars into the business.
A simple measure of productivity is to calculate how many pounds of gross profit is
generated for each pound spend on direct wages.
If each pound spent on direct wages generates around 2.50, productivity is satisfac-
tory.
There are measures for admin wages and sales wages as well.
CASH FLOW
TOOLS
Step 2
Dipping into the business account for personal expenses will lead to drawing being
larger than a commercial wage and lead to major cash flow for the business.
No matter how good the intentions, more personal drawings will come out than
you think.
This measures the time from starting to get a customer to when they pay. If this is
shorter cash comes into your business sooner.
The graphic below shows the components of the cash flow cycle.
A C D
Sales Cycle Delivery Cycle Biling & Pyment Cycle
B
Make / Production
& Inventory Cycle
Sales:
This is the time from when you first approach a potential custorner to when you get their signed orden.
Production/Inventory:
This is the amount of time taken to produce the product to be ready to go to the customer.
It is also the number of days inventory is held before it leaves to go to the customer.
Delivery time:
This is the time it takes for the goods to get from your premises to the customers.
Invoicing and payments: This is the time that is taken to raise the invoice and be paid.
Step 3
What areas should you focus on to get a big improvement in cash ow?
What are the levers you can pull to make a quick difference.
Debtors
If people pay quicker and that is sustained, there will be a permanent improvement
to the cash flow.
Providing clear payment terms, with someone regular and consistently following up debtors will bring
the days down.
Getting part or all of the price upfront before the order is made will reduce debtors and give a big boost
to cash flow.
Stock
A good stock management system makes a big difference to knowing what stock you
have, where it is, what the re-order point and number to re-order is.
Whatever money you save in stock without impacting sales goes straight to the bank account.
Drawings
Dipping into the business bank account for personal needs deprives the business of
much needed cash, if not for that day for what it needs in the coming months.
A disciplined approach of paying yourself a regular wage and a set basis for taking profits out of the
business will leave much needed cash in the business.
Sales Pipeline
A sales pipe is the dollar amount of quotes that you have out with potential customers.
This KPI measures the numbers you have in the system to target.
The target pipeline amount is the amount that will deliver you your budgeted sales amount.
This takes into account your conversion rates and average time for a sale to class.
If this is below target you will know unless this is addressed you will have a cash problem ahead.
Debtors Days
These are the number of days that customers take to pay you. This should be close to
your payment terms. If it is higher you know you have a debtor problem and a cash flow
problem.
The debtors days number is calculated as debtors divided by annual sales times 365.
Stock Days
Dipping into the business bank account for personal needs deprives the business of
much needed cash, if not for that day for what it needs in the coming months.
A disciplined approach of paying yourself a regular wage and a set basis for taking profits out of the
business will leave much needed cash in the business.
A business focused accountant can help you through the above tools and help you with strategies to
make your cash even stronger.
Take Albert (not his real name). He is a mechanic in Devonshire with a small business who worked big
hours, but was struggling most weeks to find cash to pay the bills.
By working through a strategic budget and cash flow with Tom sales were dissected.
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His rates were too low: He was able The cost of sales. With an improved Staff Costs: By talking through on how
to increase them with no complaints cash flow he could buy fast selling to make his staff more productive his
from his customer and added 1,500 a items like oils, filters etc. at a much accountant also helped him on how he
month to his cash flow. lower price by buying in bulk. could get more work by calling on his
regular larger customers, which when
he did have time, he nearly always
came away with more work.
With his sta being more productive Tom could now call on his customers more frequently
and increase sale without extra wage costs.
By putting those gures into a cash ow forecast using specialist forecasting software, the result was a cash surplus
of $4,500 a month, up from no surplus.
An accountant who can work through your business and ask good questions will unlock strategies to improve
your cash ow in ways that you had not thought of.