GTL Quality Manual

GEOSCIENCE TESTING
LABORATORY
QUALITY MANUAL
GEOSCIENCE TESTING LABORATORY Section QM-CO A
Group Quality Assurance
AMENDMENT RECORD Issued By Manager
Issue Revision
Section Details of revision
No. Date No. Date
Updated the reference / supporting procedure
QM-CO 4.07 05 01.05.2007 02 13.11.2008
indicated
Additional distribution copies for Technical
QM-CO
05 01.05.2007 04 20.11.2008 Supervisors, Chemical Department In-Charge and
Appendix E
Assistant HR/Admin Manager
Technical Manager and Department Manager

QM-CO 4.13 05 01.05.2007 04 25.11.2008
were added to the approved signatories
To update organization chart including Assistant

QM-CO
05 01.05.2007 06 25.11.2008 HR/Admin Manager and changed HR Associate to
Appendix A
Secretary
Incorporate duties and responsibilities of Assistant

HR Manager in the organization. Alignment to
QM-CO 4.01 05 01.05.2007 08 27.11.2008
current organizational structure of Chemical
Department
QM-CO 5.01 05 01.05.2007 02 27.11.2008 Update the linked section

QM-CO 5.02 05 01.05.2007 02 27.11.2008 Additional reference procedure
Define the criteria in the selection of Internal

QM-CO 4.14 05 01.05.2007 02 27.11.2008
Auditors of the laboratory
QM-CO
Appendix D 05 01.05.2007 09 27.11.2008 Updated equipments used in the laboratory
Form # 02
QM-CO Incorporate newly hired staff in the list
Appendix D 05 01.05.2007 10 29.11.2008 Removed resigned staff
Form # 05 Upgrade designation of some staff
QM-CO
Appendix D 05 01.05.2007 10 18.12.2008 Update the list of instruments and equipments
Form # 02
QM-CO
Update the list incorporating newly hired staff
Appendix D 06 18.12.2008 0 -
Removed resigned staff in the list
Form # 05
QM-CO 1.0 05 01.05.2007 02 18.12.2008 Inclusion of Business Process Map
Inclusion of HR/Admin Department personnels

QM-CO 4.01 05 01.05.2007 09 13.01.2009
duties and responsibilities
QM-CO
06 18.12.2008 01 29.01.2009 Newly hired employees included in the list
Appendix D
QM-CO
Update the list for new and out of used
Appendix D 06 04.02.2009 0 -
equipments
Form # 02
QM-CO
Updated list of employees incorporating
Appendix D 06 18.12.2008 02 21.03.2009
newly hired and removed resigned staff
Form # 05
QM-CO To update the new equipment & out of use
06 04.02.2009 01 21.03.2009
Appendix D equipment in the list
QM-CO 3.0 05 01.05.2007 02 21.03.2009 Revised ISO17025 to ISO/IEC 17025
QM-CO
Appendix D 06 18.12.2008 03 04.04.2009 Resigned staff removed in the list
Form # 05
QM-CO A
Page 1 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
Issue Revision
No. Date No. Date
QM-CO
Reviewed all test methods to reflect the current &
Appendix D 05 01.05.2007 03 13.04.2009
applicable standards used
Form # 04
QM-CO
Update the equipments list for new and out of
Appendix D 06 04.02.2009 02 14.04.2009
used items
Form # 02
To include the mandatory reporting requirements
QM-CO 5.10 05 01.05.2007 03 03.05.2009
as per DM Local Order No.52 of 1990
To reflect the applicable exclusion for the
QM-CO 2.0 05 01.05.2007 02 12.05.2009
organization
QM-CO
To include new equipments and remove out of use
Appendix D 06 04.02.2009 03 12.05.2009
in the list
Form # 02
QM-CO
To update the list of names of instruments &
Appendix D 06 04.02.2009 04 23.06.2009
equipments
Form # 02
QM-CO
Appendix D 06 18.12.2008 04 05.07.2009 To update the list of employees
Form # 05
QM-CO Revised the newly structured organizational chart
06 07.07.2009 0 -
Appendix A including all the branches
QM-CO
Revised to update the list of instruments &
Appendix D 06 04.02.2009 05 02.08.2009
equipments
Form # 02
QM-CO Revised to align the functions / distributions with
05 01.05.2007 05 10.08.2009
Appendix E the newly structured organizational chart
QM-CO
Appendix D 05 01.05.2007 04 22.08.2009 Revised to update the list of test methods
Form # 04
QM-CO
Form # 05
QM-CO
Appendix D 06 04.02.2009 06 30.09.2009 Revised to include new equipments
Form # 02
QM-CO
Appendix D 06 18.12.2008 06 01.10.2009 Update the list of employees
Form # 05
QM-CO
Appendix D 05 01.05.2007 05 10.10.2009 Revised to include additional test for Chemical
Form # 04
QM-CO
To remove and include out of use and new
Appendix D 06 04.02.2009 07 25.10.2009
equipments
Form # 02
QM-CO
To remove out of use and include new equipments
Appendix D 06 04.02.2009 08 15.11.2009
and instruments
Form # 02
QM-CO
Appendix D 06 18.12.2008 07 17.11.2009 Update the list of names / titles of employees
Form # 05
QM-CO
Appendix D 06 18.12.2008 08 16.12.2009 Update the list of names / titles of employees
Form # 05
QM-CO A
Page 2 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
Issue Revision
No. Date No. Date
QM-CO
To remove and include out of use equipments
Appendix D 06 04.02.2009 09 16.12.2009
respectively
Form # 05
QM-CO 2.0 05 01.05.2007 03 28.12.2009
QM-CO 4.01 05 01.05.2007 10 28.12.2009
QM-CO 4.04 05 01.05.2007 03 28.12.2009
QM-CO 4.05 05 01.05.2007 02 28.12.2009
QM-CO 4.06 05 01.05.2007 02 28.12.2009
QM-CO 4.08 05 01.05.2007 02 28.12.2009
QM-CO 4.09 05 01.05.2007 02 28.12.2009
QM-CO 4.11 05 01.05.2007 02 28.12.2009
QM-CO 4.12 05 01.05.2007 02 28.12.2009
QM-CO 4.13 05 01.05.2007 05 28.12.2009
QM-CO 4.14 05 01.05.2007 03 28.12.2009
QM-CO 4.15 05 01.05.2007 02 28.12.2009
To align with the revised organizational chart
QM-CO 5.02 05 01.05.2007 04 28.12.2009
QM-CO 5.03 05 01.05.2007 04 28.12.2009
QM-CO 5.04 05 01.05.2007 02 28.12.2009
QM-CO 5.05 05 01.05.2007 02 28.12.2009
QM-CO 5.07 05 01.05.2007 03 28.12.2009
QM-CO 5.08 05 01.05.2007 03 28.12.2009
QM-CO 5.09 05 01.05.2007 03 28.12.2009
QM-CO 5.10 05 01.05.2007 04 28.12.2009
QM-CO
06 07.07.2009 01 28.12.2009
Appendix A
QM-CO
05 01.05.2007 03 28.12.2009
Appendix C
QM-CO
To include and remove new and out of use
Appendix D 06 04.02.2009 10 20.01.2010
equipments respectively
Form # 02
QM-CO To add Chemical Department In-charge
05 01.05.2007 06 30.01.2010
Appendix E ( Abu Dhabi ) in the distribution list
QM-CO
To include additional list of employees ; remove
Appendix D 06 18.12.2008 09 22.02.2010
resigned employees ; change of designations
Form # 05
QM-CO
Appendix D 07 22.02.2010 0 -
from the list
Form # 02
QM-CO
Form # 05
QM-CO
To include and remove new and out of use
Appendix D 07 22.02.2010 01 27.03.2010
Form # 02
QM-CO Changed Technical Supervisor Civil (Sharjah) to
05 01.05.2007 07 28.04.2010
Appendix E Technical Supervisor Materials ( Sharjah )
QM-CO
To include new and remove out of use equipments
Appendix D 07 22.02.2010 02 27.04.2010
from the list
Form # 02
To update the years of experience
QM-CO
Additional training of some staff
Appendix D 07 28.04.2010 0 -
Changes in the designations
Form # 05
Remove resigned employees
QM-CO A
Page 3 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
Issue Revision
No. Date No. Date
QM-CO
To remove out of use and include new equipments
Appendix D 07 22.02.2010 03 30.05.2010
in the list
Form # 02
QM-CO
Form # 05
QM-CO
To remove and include out of use and new
Appendix D 07 22.02.2010 04 26.06.2010
Form # 02
QM-CO
To update the list of test methods
Appendix D 05 01.05.2007 06 26.06.2010
Additional tests included in the list
Form # 04
QM-CO To update the list of employees
Appendix D 07 22.02.2010 02 27.06.2010 Changes in designations of some staff
Form # 05 Remove resigned / cancelled employees
QM-CO
Appendix D 07 22.02.2010 05 28.07.2010
in the list
Form # 02
QM-CO
To include new employees as Microbiologist
Appendix D 07 28.04.2010 03 28.07.2010
Remove resigned / cancelled staff in the list
Form # 05
QM-CO
Update the job title and list of staff assigned in
Appendix D 07 28.04.2010 04 11.08.2010
branches
Form # 05
QM-CO
Appendix D 07 22.02.2010 06 29.08.2010
in the list
Form # 02
QM-CO 4.03 05 01.05.2007 03 04.09.2010
QM-CO To update the indexing of documents
05 01.05.2007 03 04.09.2010
Appendix B
QM-CO
Appendix D 07 22.02.2010 07 29.09.2010
in the list
Form # 02
QM-CO
To update the job title, experience of some staff,
Appendix D 07 28.04.2010 05 29.09.2010
and include newly hired in the list
Form # 05
QM-CO B 05 01.05.2007 02 26.10.2010 Revised to include revision status of the document
QM-CO
Appendix D 07 22.02.2010 08 27.10.2010
in the list
Form # 02
QM-CO
To update the job title, experience of some staff,
Appendix D 07 28.04.2010 06 27.10.2010
and include newly hired in the list
Form # 05
QM-CO
Appendix D 07 22.02.2010 09 29.12.2010 To include new equipments and remove out of use
Form # 02
QM-CO
To include newly hired staff and remove resigned /
Appendix D 07 28.04.2010 07 29.12.2010
cancelled employees
Form # 05
QM-CO
To update the list of equipments including new
Appendix D 07 22.02.2010 10 29.01.2011
and removing out of use
Form # 02
QM-CO A
Page 4 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
Issue Revision
No. Date No. Date
QM-CO
To update the list of test methods for Dubai and
Appendix D 05 01.05.2007 07 29.01.2011
Sharjah separating Abudhabi and Al Ain
Form # 04
QM-CO
To include newly hired staff and remove resigned
Appendix D 07 28.04.2010 08 29.01.2011
in the list
Form # 05
To separate the distribution list of Abu Dhabi and

QM-CO Al Ain ; Include copyholder for Geotechnical
05 01.05.2007 08 29.01.2011
Appendix E Supervisor and Senior Department In-charge
(Chemical)
Remove the title from General Manager to Chief

QM-CO 1.0 05 01.05.2007 03 08.02.2011
Executive Officer
To include duties and responsibilities of
Geotechnical Supervisor , Senior Chemical
QM-CO 4.01 06 08.02.2011 0 -
Department in-charge and Department In-charge
(Microbiology)
To include titles of Senior Chemical Department In-

charge in replacement for Technical Manager-
Chemical ; Geotechnical Supervisor in
QM-CO
06 07.07.2009 02 08.02.2011 replacement for Technical Manager-Geotechnical
Appendix A
and Operations Manager (Geotechnical) ;
Department Manager (Microbiology) in
replacement for Microbiology Manager
QM-CO
Appendix D 08 28.03.2011 0 -
in the list
Form # 02
QM-CO
Newly hired staff included in the list
Appendix D 07 28.04.2010 09 28.03.2011
Removed cancelled / resigned staff
Form # 05
QM-CO
Appendix D 08 28.03.2011 01 07.05.2011
in the list
Form # 02
QM-CO Newly hired staff included in the list
Appendix D 07 28.04.2010 10 07.05.2011 Removed cancelled / resigned staff
Form # 05 Upgrading of designation
QM-CO 3.0 05 01.05.2007 03 11.05.2011
Changed Geoscience Testing Laboratory to GTL
QM-CO 5.03 05 01.05.2007 05 11.05.2011
Include abbreviations for Senior Dept. In-charge

QM-CO
05 01.05.2007 04 11.05.2011 (Chemical), Geotechnical Supervisor, Dept. In-
Appendix C
charge (Microbiology)
QM-CO
Appendix D 08 28.03.2011 02 10.07.2011
in the list
Form # 02
QM-CO
Removed resigned staff
Appendix D 08 10.07.2011 0 -
Changes in designations ; Update years of
Form # 05
experience
QM-CO A
Page 5 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
Issue Revision
No. Date No. Date
QM-CO
Appendix D 08 28.03.2011 03 10.08.2011
in the list
Form # 02
QM-CO
Resigned staff removed in the list
Appendix D 08 10.07.2011 01 10.08.2011
Update qualification, experience and training of
Form # 05
some staff
QM-CO
Appendix D 08 28.03.2011 04 18.09.2011
in the list
Form # 02
QM-CO Additional staff ; resigned staff removed in the list
Appendix D 08 10.07.2011 02 18.09.2011 ; changes in the job title ; update years of
Form # 05 experience
QM-CO
Appendix D 08 28.03.2011 05 22.10.2011
in the list
Form # 02
QM-CO
Appendix D 05 01.05.2007 08 22.10.2011 Revised for additional tests in Chemical
Form # 04
QM-CO
Additional staff included in the list ; Resigned staff
Appendix D 08 10.07.2011 03 22.10.2011
removed from the list
Form # 05
QM-CO 1.0 05 01.05.2007 03 22.10.2011 Removed General Manager after CEO
Changed Geotechnical Operations Manager to

Geotechnical Supervisor, Senior Department In-
charge (Chemical) to Department In-charge
QM-CO 4.01 06 08.02.2011 01 22.10.2011
(Chemical), HR/Admin Manager to HR In-charge
and Assistant HR/Admin Manager to Deputy HR
In-charge
QM-CO
05 01.05.2007 05 22.10.2011 Changed Senior Department In-charge to
Appendix C
Department In-charge (Chemical), HR/Admin
QM-CO Manager to HR In-charge
05 01.05.2007 09 22.10.2011
Appendix E
Changed Senior Department In-charge to

QM-CO Department In-charge (Chemical), HR/Admin
06 07.07.2009 03 22.10.2011
Appendix A Manager to HR In-charge, Assistant HR/Admin
Manager to Deputy HR In-charge
QM-CO
To include new equipments and remove out of
Appendix D 08 28.03.2011 06 05.01.2012
used
Form # 02
QM-CO Revised to include newly hired staff

Appendix D 08 10.07.2011 04 05.01.2012 Removed resigned staff in the list
Form # 05 Update years of experience and training
QM-CO A
Page 6 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
Issue Revision
No. Date No. Date
Changed Geotechnical Engineer to Geotechnical

QM-CO 4.01 06 08.02.2011 02 07.01.2012 Department In-charge and Finance / Purchase
Manager to Chief Accountant.
Revised Organizational Chart Category from

Corporate Organizational Chart, Executive
QM-CO
06 07.07.2009 04 07.01.2012 Management Team, Administration, Dubai
Appendix A
(Technical) and Sharjah Laboratory to Technical
and Administration only.
QM-CO Newly hired staff included in the list,
Appendix D 08 10.07.2011 05 19.04.2012 Resigned staff removed in the list
Form # 05 Update qualification and years of experience.
QM-CO
To include new equipments and remove out of
Appendix D 08 28.03.2011 07 19.04.2012
used
Form # 02
QM-CO
05 01.05.2007 04 19.04.2012 To include HSE Procedures in Color Coding.
Appendix B
QM-CO To include newly hired staff and removed resigned
Appendix D 08 10.07.2011 06 23.09.2012 staff
Form # 05 Update years of experience.
QM-CO Revised the Distribution of Manual as per the
05 01.05.2007 10 23.09.2012
Appendix E Organizational Chart.
QM-CO 4.01 06 08.02.2011 03 01.12.2012
QM-CO
06 07.07.2009 05 01.12.2012
Appendix A Revised to align with the current status
QM-CO
05 01.05.2007 06 01.12.2012
Appendix C
Appendix D 08 10.07.2011 07 28.03.2013 staff
Form # 05 Update years of experience
QM-CO 4.01 06 08.02.2011 04 28.03.2013
QM-CO Revised to align with the current status
06 07.07.2009 06 28.03.2013
Appendix A
Appendix D 08 10.07.2011 08 13.08.2013 staff
QM-CO 3.0 05 01.05.2007 04 24.09.2013 Revised to update with the current status
QM-CO
Appendix D 08 10.07.2013 09 17.11.2013 Updated the list of employees
Form # 05
Appendix D 08 10.07.2013 10 25.12.2013 staff
To include assistant technician and assistant
QM-CO 4.01 06 08.02.2011 05 30.03.2014
chemist in the organisation
Appendix D 09 10.07.2013 0 30.03.2014 staff
QM-CO A
Page 7 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
Issue Revision
No. Date No. Date
QM-CO
To update the designation of employees and
Appendix D 09 10.07.2014 01 14.04.2014
highlight the Al Quoz branch personnels
Form # 05
QM-CO To include Al Quoz branch in the distribution list of
06 14.04.2014 0
Appendix E the quality manual
QM-CO A 11 13.08.2013 06 01.09.2014 To revised Issuing Authority
To align section and title and to revised Issuing

QM-CO B 07 30.03.2014 02 01.09.2014
Authority
QM-CO 1.0 07 01.09.2014 0 -
QM-CO 2.0 07 01.09.2014 0 - To revised Issuing Authority
QM-CO 3.0 07 01.09.2014 0 -
To align with the revised organizational chart and
QM-CO 4.01 07 01.09.2014 0 -
Issuing Authority
QM-CO 4.03 07 01.09.2014 0 - To align with the revised organizational chart and
QM-CO 4.04 07 01.09.2014 0 - Issuing Authority
QM-CO 4.06 07 01.09.2014 0 -
QM-CO 4.07 07 01.09.2014 0 -
QM-CO 4.08 07 01.09.2014 0 -
QM-CO 4.09 07 01.09.2014 0 -
QM-CO 4.10 07 01.09.2014 0 -
Issuing Authority
QM-CO 4.11 07 01.09.2014 0 -
QM-CO 4.12 07 01.09.2014 0 -
QM-CO 4.13 07 01.09.2014 0 -
QM-CO 4.14 07 01.09.2014 0 -
QM-CO 4.15 07 01.09.2014 0 -
To revised Issuing Authority
QM-CO 5.01 07 01.09.2014 0 -
QM-CO 5.02 07 01.09.2014 0 -
QM-CO 5.03 07 01.09.2014 0 -
QM-CO 5.04 07 01.09.2014 0 -
QM-CO 5.05 07 01.09.2014 0 -
QM-CO 5.06 07 01.09.2014 0 -
Issuing Authority
QM-CO 5.07 07 01.09.2014 0 -
QM-CO 5.08 07 01.09.2014 0 -
QM-CO 5.09 07 01.09.2014 0 -
QM-CO 5.10 07 01.09.2014 0 -
Appendix A 06 07.07.2009 07 01.09.2014
Appendix B 05 01.05.2007 05 01.09.2014
Appendix C 05 01.05.2007 07 01.09.2014
Issuing Authority
Appendix D
05 01.05.2007 02 01.09.2014 To revised Issuing Authority
Form # 01
QM-CO A
Page 8 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
Issue Revision
No. Date No. Date
Appendix D Updated the list of instruments and equipments
08 28.03.2011 08 01.09.2014
Form # 02 and revised Issuing Authority
Appendix D
05 01.05.2007 02 01.09.2014
Form # 03
Appendix D
05 01.05.2007 09 01.09.2014
Form # 04
Appendix D Updated the list of Employees and revised Issuing
09 30.03.2014 02 01.09.2014
Form # 05 Authority
Appendix E 01 01.09.2014 0 - To align with the revised organizational chart and
Appendix F 06 14.04.2014 01 01.09.2014 Issuing Authority
To include accreditation/certification bodies
QM-CO 1.0 07 01.09.2014 01 01.12.2014 requirement in implementing management system
of the organization
Include Dubai Microbiology to the Organizational
Appendix A 06 07.07.2009 08 21.12.2014
Chart
Appendix E 01 01.09.2014 01 01.12.2014 To include Filing Clerk duties and responsibilities
To include Site Coordinator - Legoland Dubai &

Appendix F 06 14.04.2014 02 21.12.2014
Geotextile Distribution
QM-CO 1.0 07 01.09.2014 02 17.01.2015 To include Vision, Mission and Values
Appendix D To include test in Microbiology Department

05 01.05.2007 10 01.03.2015
Form 04
To include newly hired staff and removed resigned
Appendix D
09 30.03.2014 03 01.03.2015 staff
Form 05
Update years of experience
Aligned the Distribution of Quality Manual to the
QM-CO 4.03 07 01.09.2014 01 27.04.2015
appropriate Appendix
Corrected the Reference Procedure PM-CO 11
QM-CO 4.05 07 01.09.2014 01 27.04.2015
title
Newly hired staff included in the list,

Appendix D
09 30.03.2014 04 24.11.2015 Resigned staff removed in the list
DM Form # 05
Update qualification and years of experience
Alligned with the current Organisational Structure
Appendix A 06 06.07.2015 09 24.11.2015
of the laboratory
Appendix A 06 06.07.2015 10 31.12.2015
of the laboratory
Alligned with the current duties and
Appendix E 01 01.09.2014 02 17.08.2016
responsibilities of the laboratory
Newly hired staff included in the list,
Appendix D
09 30.03.2014 05 07.05.2016 Resigned staff removed in the list
DM Form # 05
Update qualification and years of experience
Appendix D
09 30.03.2014 06 19.09.2016 Update staff and area of designation
DM Form # 05
Appendix A 07 26.09.2016 0 -
of the laboratory
Revise to reflect the Marketing Manager,
Appendix E 01 01.09.2014 03 26.09.2016 Marketing In-charge and Sales / Marketing
Executive
QM-CO A
Page 9 of 10 Issue : 12 / 24.11.2015 Rev. : 06 / 27.01.2017
GEOSCIENCE TESTING LABORATORY Section QM-CO B
Group Quality
TABLE OF CONTENTS Issued By
Assurance Manager
Issue Revision
Section Title
No. Date No. Date
QM-CO A Amendment Record 12 24.11.2015 06 27.01.2017
QM-CO B Table of Contents 08 26.09.2016 02 27.01.2017
QM-CO 1.0 Introduction 07 01.09.2014 02 17.01.2015
QM-CO 2.0 Exclusions 07 01.09.2014 0 -
QM-CO 3.0 Quality Policy 07 01.09.2014 0 -
QM-CO 4.01 Organization 07 01.09.2014 0 -
QM-CO 4.02 Management System 07 01.09.2014 0 -
QM-CO 4.03 Document Control 07 01.09.2014 01 27.04.2015
QM-CO 4.04 Review of Tenders Requests and Contracts 07 01.09.2014 0 -
QM-CO 4.05 Subcontracting of Tests and Calibrations 07 01.09.2014 01 27.04.2015
QM-CO 4.06 Purchasing Services and Supplies 07 01.09.2014 0 -
QM-CO 4.07 Service to the Customer 07 01.09.2014 0 -
QM-CO 4.08 Customer Complaints 07 01.09.2014 0 -
QM-CO 4.09 Control of Non Conforming Work 07 01.09.2014 0 -
QM-CO 4.10 Improvement 07 01.09.2014 0 -
QM-CO 4.11 Corrective Action 07 01.09.2014 0 -
QM-CO 4.12 Preventive Action 07 01.09.2014 0 -
QM-CO 4.13 Control of Records 07 01.09.2014 0 -
QM-CO 4.14 Internal Audits 07 01.09.2014 0 -
QM-CO 4.15 Management Reviews 07 01.09.2014 0 -
QM-CO 5.01 Technical Requirements - General 07 01.09.2014 0 -
QM-CO 5.02 Personnel 07 01.09.2014 0 -
QM-CO 5.03 Environment, Health & Safety 07 01.09.2014 0 -
QM-CO 5.04 Test And Calibration Methods And Method Validation 07 01.09.2014 0 -
QM-CO 5.05 Equipment 07 01.09.2014 0 -
QM-CO 5.06 Measurement Traceability 07 01.09.2014 0 -
QM-CO 5.07 Sampling 07 01.09.2014 0 -
QM-CO 5.08 Handling of Test & Calibration Items 07 01.09.2014 0 -
QM-CO 5.09 Assuring Quality of Tests and Calibration Results 07 01.09.2014 0 -
QM-CO 5.10 Reporting 07 01.09.2014 0 -
Appendix A Organizational Chart 07 26.09.2016 0 -
Appendix B Documentation Structure & Indexing of Documents 05 01.05.2007 05 01.09.2014
Appendix C List of Abbreviations 05 01.05.2007 08 27.01.2017
Appendix D Duties and Responsibilities 01 01.09.2014 05 27.01.2017
Appendix E Distribution of Quality Manual 06 14.04.2014 04 27.01.2017
QM-CO B
Page 1 of 1 Issue : 08 / 26.09.2016 Rev. : 02 / 27.01.2017
GEOSCIENCE TESTING LABORATORY Section QM-CO 1.0
Group Quality
INTRODUCTION Issued By
Assurance Manager
The Geoscience Testing Laboratory has developed and implemented a management system in accordance with
the requirements of ISO / IEC 17025 as well as ISO 9001 to demonstrate its ability to provide consistently
products / services that meet customer and applicable regulatory, accreditation/certification bodies requirements
and to address customer satisfaction through the effective application of the system including continual
improvement and the prevention of non- conformity.
This Corporate Quality Manual is applicable to all branches and divisions including any permanent or temporary
site activities performed under any of the branch laboratory.
Geoscience Testing Laboratory has a well defined organization structure as detailed in the Appendix A of this
Quality Manual. The duties and responsibilities of those staff whose work directly or indirectly affect the quality of
the test are detailed in Section 4.01 of this Quality Manual.
The Quality Assurance Manager, irrespective of all other duties and responsibilities shall act as the Management
Representative in implementing the designed management system and to continuously monitor the effectiveness
of the system. He / she shall report directly to the Chief Executive Officer.
The management of the laboratory is committed not to indulge in any activities that create doubts in competence,
impartiality, judgment or operational integrity. Additional measures are implemented by the laboratory to protect
the customers confidential information and proprietary rights. The laboratory personnels are protected from
Internal / External pressures which might adversely affect the quality of the work. Section 4.07 of this quality
manual explains in detail the measures that are adopted by the laboratory.
This quality manual replaces all previously issued quality manual and the corresponding procedures.
Supporting Procedure
PM-CO 10 Procedure to Protect Customer and Organizations Confidentiality
QM-CO 1.0 Issue : 07 / 01.09.2014 Rev.: 02 / 17.01.2015

Page 1 of 4
Group Quality
Assurance Manager
Vision
Geoscience Testing Laboratory strives to deliver the best that science, analytical research, innovation and
technology could offer worldwide because we believe that they could accomplish our vital mission faster. We aim
to be the trusted, competitive and best service provider in the field of construction, environment, microbiology
and other allied industries. Our remarkable success for the past years remains the foundation of our organization
and inspires our efforts today for tomorrows upcoming economic challenges globally.
Mission
We provide our customers analytical and physical services using ingenuity and technical expertise conforming to
the requirements of international standards leveraging emerging technologies, innovation and regulatory laws
focusing on quality workmanship. Our employees are our greatest asset. Corporate values provide growth and
development opportunities for all employees committed to fulfilling the companys vision and for continuous
improvement in quality, processes and instrumental capability. We deliver our services with professionalism,
integrity, commitment, punctuality and excellence inscribe in our work exceedingly meeting our customers
satisfaction. Our strategic partners are built on mutual trust. We assure the safety and health of our employees
by encouraging improvement in workplace and making them aware of its importance.
Values
We view customer commitments not only as contract but as covenant.

We certainly believe that ethics and business are compatible; thus, we strive to motivate this belief in every
aspect and direction of our services.
To better serve our customers, we are committed to providing our employees with a safe and secure work
environment in which personal initiative is promoted and conscientious effort is rewarded. We agree to work
together as a team instead of competing against each other or exploiting fellow workers. Hence, we commit to
assist one another in an environment of genuine care, concern and understanding.
While we work together, we acknowledge our individual uniqueness and capabilities. We encourage each
member of our team to become continually authentic as human being. We appreciate each other for not only
what we do but for who we are. Our employees are our greatest asset. We have grown up leaders by hard effort,
which all of us must pay to achieve our goals. In our journey to success, our professionalism has grown up with
the distinction and reputation of our organization.
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Page 2 of 4
Group Quality
Assurance Manager
GTL values the highest standard of mutual respect, professionalism, continuous learning and practice, and the
integrity in our commitment to our stakeholders and partners.
Finally, we acknowledge that we are a learning organization, comprised of individuals, leading professionally and
endeavoring to serve the industry.
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Group Quality
Assurance Manager
BUSINESS PROCESS MAP
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EXCLUSIONS Issued By Group Quality

Assurance Manager
The management system shall be relevant to the nature of the organisation and products; and to customer and
regulatory requirements. For this reason, those requirements of ISO/IEC 17025 and ISO 9001 that do not apply
are excluded from the scope of our management system.
Following rules and criteria are used for excluding irrelevant requirements:
1. A requirement may be excluded only when both of the following conditions are met.
i. The requirements must be within ISO 9001 Clause 7, Product realization &
ii. The exclusion may not affect the laboratories ability to provide product that meets customer and
applicable regulatory requirements.
2. The Management Representative is responsible for identifying those requirements that do not apply to
the organization or products or services and to propose exclusions of such requirements from the scope
of the management system.
3. Top management has the responsibility and authority for evaluating whether the proposed exclusions
are appropriate and for approving them.
4. Any exclusion taken is documented in this section of the Quality Manual. The excluded requirements
are precisely identified with reference to the specific clauses of the standard and the reason why it is
excluded.
Exclusions
1. ISO 9001 : 2008 Section 7.3, Design and Development, including all sub sections
Geoscience Testing Laboratory does not carry out any design or development activities. Our activities are limited
to perform the test based on the International standard test methods as specified by the customer.
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Page 1 of 1
QUALITY POLICY Issued By Group Quality

Assurance Manager
The Management of Geoscience Testing Laboratory recognizes the requirements for Quality Assurance in the
areas in which they operate and are committed to an effective Management System. The principal quality
objectives of the company are to achieve and maintain registration of the management system to meet the
requirements of ISO / IEC 17025 as well as ISO 9001 thereby ensuring to operate a management system, which
is technically competent and capable to generate valid test results.
The top management is responsible for formulating the quality policy of the organisation. The policy statement
shall be issued under the approval of the Chairman. The policy statement shall be reviewed at least once in a
year to ensure its continuing suitability with the nature and volume of the work. The policy statement is described
in Page 2 of 2 in this section of the quality manual.
This policy will be communicated all over the organisation through displaying the policy statements in all the
sections and other relevant areas. The quality policy is stated behind the identity cards of all the staff. General
awareness training programs are conducted in order to make the staff aware about the organisations policy and
objectives and work towards to achieve the policy.
The Quality Assurance Manager is charged with the responsibility for the effective implementation of this policy.
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Group Quality
ORGANIZATION Issued By
Assurance Manager
1. Organization
Geoscience Testing Laboratory was established in the year 1997 at Dubai, initially with facilities to undertake
tests on concrete cubes and blocks and Soil Investigations. Later in year 1998, the facilities for the basic tests for
soil were introduced. The laboratory witnessed the rapid growth of the construction activities in the region and
decided to expand the scope of activities to cover the complete range of testing for the construction industry. By
end of year 2004, Geoscience Testing Laboratory has been emerged as one of the leading material testing
laboratory in the Emirate of Dubai able to fulfill almost all the testing requirements of the construction industry
including soil, aggregates, concrete, Asphalt, water, steel etc..
Understanding the theory of improvement through diversification, in the year 2001, the laboratory has introduced
the facilities for undertaking environmental tests. Viewing the boom in the construction industry all over UAE, the
laboratory has started its offices in the Emirate of Sharjah, Abu Dhabi and recently in Al Ain in order to undertake
services in the whole Emirates. Later in 2006, to focus more and improve, the laboratory has been divided into
three divisions based on the technical activity performed by the laboratory via Material Division, Geotechnical
Division and the Chemical Division.
The corporate organization structure of the laboratory is defined in Appendix A of this Quality Manual. The
Quality Assurance Manager shall act as the Management Representative in assuring the management system of
the organization. The responsibility, authority and interrelationships of all personnel who manage, perform and
verify work affecting the quality has been defined and detailed in Clause 2.
2. Duties & Responsibilities

Please refer to Appendix E of the Quality Manual.
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MANAGEMENT SYSTEM Issued By Group Quality

Assurance Manager
1. General
Geoscience Testing Laboratory is committed to establish, implement and maintain a management system and
continually improve its effectiveness appropriate to the type, precision and volume of the testing services
undertaken by the laboratory. The management system of the laboratory is formulated in conformance with the
requirements of the international standards ISO/IEC 17025 as well as ISO 9001.
The quality policy of the organisation, approved by the Chairman, is defined and documented in Section 3.0 of
this quality manual. The quality policy shall be subjected to review during the management review to ensure its
continuing suitability. Training programs are conducted to all the staff in the laboratory, whose work directly or
indirectly affect the quality, regarding the awareness of the quality manual, policies, objectives and procedures.
This will enable them to work together for the achievement of the management objectives. Responsibility for
defining the quality system, implementing, monitoring its effectiveness and continually improve the system has
been defined in this quality manual.
Divisional wise quality objectives are established to support and implement the quality policy and continual
improvement. The quality planning includes identification and determination of quality system processes;
priorities for continual improvement and resources needed to achieve quality objectives and to maintain and
improve the management system. Quality plans are periodically reviewed to maintain the integrity of the
management system during organizational or other changes.
2. Quality System Processes

The processes needed for the management system are identified in this quality manual and associated branch
quality manual and procedures. The documentation defines these quality system processes and their sequence
and interrelations and instructs on how to implement and apply them throughout the organisation.
The management system documentation also defines criteria and methods needed to ensure that the operation
and management system processes are effective. This usually includes assignment of responsibility and
allocation of resources for the process and methods for monitoring and measuring the effectiveness of the
process.
3. Resources and Information

The management representative is responsible for determining resource and information requirements
necessary to support the operation and monitoring of the quality system processes, and communicating these
requirements to the top management. The executive management is responsible for ensuring the availability of
necessary resource and information. The principal forum for determining and communicating resource
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MANAGEMENT SYSTEM Issued By Group Quality

Assurance Manager
requirements are management review meeting. Apart from this, the executive management team identifies the
need for resources for the improvement activities for addressing customer satisfaction.
4. Monitoring and Measurement

The performance of quality system processes is systematically monitored and /or measured. This is to ensure
their effectiveness and identify opportunities for improvement.
The performance of product realization processes is usually monitored by measuring process parameters and
through Internal Quality Control Programs, Proficiency Testing Programs, Parallel tests, verification activities,
staff evaluation etc. The performance of processes required for management system is usually monitored
through Internal Audits, accreditation audits etc. The overall performance of the management system is
monitored by measuring customer satisfaction by conducting customer surveys, analyzing customer complaints
etc.
5. Conformance and Continual Improvement

Quality Management System processes are regularly reviewed through management review meeting to identify
any possible failures or breakdowns as well as opportunities for improvement.
6. Outsourced Processes
Section 4.05 of this quality manual explains in general the processes of approving subcontractors and
subcontracting tests. When the laboratory intends to subcontract all or part of any tests, special controls are
implemented to ensure that these processes meet specified requirements. Such controls are detailed in the
respective divisional / branch quality manual.
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DOCUMENT CONTROL Issued By Group Quality

Assurance Manager
a. General
Geoscience Testing Laboratory has well defined its scope of the management system documentation. The
laboratory maintains a five tier documentation structure as depicted in Appendix B of this quality manual and
detailed under. Establishment, revision and distribution of the documents are controlled. New documents and
revisions are reviewed and approved prior to use by the designated authorities. All documents as part of the
management system are identified with a unique identification number along with the latest issue and revision
status. Appropriate documents shall be made available at all locations of use.
1. Corporate Quality Manual

The Corporate quality manual is the top level document defining the overall quality management system of the
group. The corporate quality manual outlines the common management system stating the activities to meet the
requirements of ISO/IEC 17025 as well as ISO 9001 and has made reference to the supporting procedures in
each section where applicable. The corporate quality manual includes:
a. the quality policy of the group
b. the scope of the management system including any exclusions common to all the branches / divisions
c. the common description of the quality system process, their sequence and interrelationship
d. reference to the supporting procedures.
2. Corporate Procedures
The procedures that are common to all the Divisions and branches are termed as the Corporate Procedures.
3. Divisional Procedures
The procedures describes the activities, what is being done, and why, by whom, where, when and how. In order
to understand the procedures at all levels of personals in the organisation, the procedures are described using
flowcharts as well as detailed steps are explained with clearly defined responsibility of each action. A masterlist
of all procedures shall be maintained by the Quality Assurance Department identifying the latest issue and
revision status and the distribution status.
4. Work Instructions
Work instructions are documents which direct the personnel in the single activity and are subordinate to the
procedures. Such instruction may be required for specific tasks, processes or operations. The work instructions
shall also be in the form of a corporate as well as divisional.
5. Forms & Other Documents of External Origin

Forms : GTL shall use and maintain controlled forms needed to properly prepare required records. These forms
shall be reviewed and approved prior to use.
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Page 1 of 3

Assurance Manager
External Documents : This includes required documents such as standards, codes and specifications, material
safety data sheet, regulatory and manufacturers certificates for equipments, raw materials certificate, equipment
catalogues etc.
b. Document Approval and Issue

New documents and document changes may be initiated by anyone in the organisation by the use of document
request form and hand over to the QAM. The requested changes will be subjected to review by the respective
divisional / department managers depending on the type of the document. The QAM shall maintain a list
identifying the document review team members for the review of the documents identifying the type of the
document and the reviewing function/s. Upon getting approval, the new document or document changes shall be
prepared and issued for use reflecting the issue and the revision status. The documents are issued with the
CONTROLLED stamp in blue color. The master copies shall be maintained without the controlled stamp with
the Quality Assurance Department. Appropriate documents are readily distributed at all locations for the effective
functioning of the laboratory.
A master list of all documents with the latest issue and revision status and its distribution are being maintained by
the Quality Assurance Department. Where obsolete documents are maintained for either legal or knowledgeable
purpose, the same shall be identified with OBSOLETE stamp.
c. Document Review
All documents are subjected to review at least once in a year to ensure its continuing suitability and compliance
with applicable requirements. The Quality Assurance Department shall maintain a list of document review team
members identifying the type of the document. An annual schedule of the document review shall be maintained
by the Quality Assurance Department and based on the annual schedule the Documentation Clerk shall
distribute the documents to the respective authorities for review on monthly basis.
d. Indexing and Colour Coding of Documents

In order to easily trace and control the documents, all internal originated documents are identified with document
number and colour code is applied to the documents.
Appendix B of this Quality Manual details the documentation structure and the indexing of the documents.
e. Distribution of Quality Manual

Appendix F of this Quality Manual details the distribution list of this quality manual.
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Page 2 of 3

Assurance Manager
f. Document Changes
Changes to the documents are subjected to review and shall be approved by the same function that performed
the original review unless specifically stated. Where practically possible, the altered or the amended portions are
marked in italics to easily identify the amended or the altered text. The amendment documents shall be
distributed to all the function/s, which previous issue was distributed.
In case of emergency, hand amendments are allowed in the documents provided the amendments are clearly
marked, initialed and dated. These hand amended documents shall be re-issued within a period of maximum 10
days from the date of hand amendment.
g. Obsolete Documents
Obsolete documents are removed from all places of issue and destroyed. One copy of the obsolete document is
maintained by the quality assurance department. Such documents are clearly identified as obsolete by stamping
each page as OBSOLETE in red colour.
If any other division or department is holding an obsolete document for reference purpose, the same shall be
identified by stamping each page of the document as OBSOLETE in red colour.
h. Electronic Documents
Electronic copy of the Quality Manual, Procedures, Standards, Work Instructions, External Documents and other
documents related to Management System shall be controlled by the Quality Assurance Department. Electronic
documents shall be saved using the document number / title. Access to the electronic documents is limited
through the use of the username and passwords in order to avoid corruption or alterations by unauthorized
personnel. Control of theses electronic documents shall include regular backup schedule to avoid deterioration or
unauthorized alteration of the documents.
PM-CO-01 Procedures for Procedure.
PM-CO-02 Procedure for Control of Documents.
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Page 3 of 3
REVIEW OF TENDERS REQUESTS Issued By Group Quality
AND CONTRACTS Assurance Manager
The Laboratory shall establish and maintain procedure for review of tenders as per the requirements of ISO/IEC
17025: 2005 as well as ISO 9001: 2008. The laboratory shall always ensure before accepting any order that it
can fully meet the requirements of the customer.
The laboratory accepts enquiries either written or verbal. All verbal enquiries shall be recorded in the verbal
enquiry form. All enquiries are processed by the Sales Department or the respective Division . In case of
Geotechnical Investigations, the tender or quotation shall be placed by the Division whereas in case of Chemical
and Material Division, the same shall be placed by the Sales / Marketing Department.
The enquiry shall be reviewed by the Business Development Manager or the Technical Manager to ensure that
the requirements are clearly defined understood prior to placing the offer or quotation. The review shall take into
consideration for minimum but not limited to the following:
- laboratory capability to perform the work
- availability of the resources including the standard method
- skill, policies & procedures
The review shall be performed in a practical and efficient manner taking into consideration financial, legal and
time schedule aspects into consideration.
Based on the outcome of the review, tender or quotation shall be submitted clearly specifying any works that are
subcontracted. The quotations shall be followed up with the customer regarding its status and if required, further
negotiations and revisions shall be made. On receipt of confirmation of a job, the same shall be reviewed and
any differences in the tender and the contract shall be resolved with the customer. On completion of the review,
the confirmation or the contract shall be stamped with REVIEWED and a copy shall be circulated to the
respective Division or Department and to the Finance / Purchase department.
All records related to the quotations, contracts including any significant changes and pertinent discussions with
the customer related to customer requirements during the execution of the contract shall be maintained by the
laboratory.
Any deviation from the contract shall be informed to the customer and records for the same shall be maintained
by the laboratory. In case of any amendments in the contract after the work has commenced, Marketing In-
charge or the Business Development Manager shall review the changes prior to the approval. Any such
amendments shall be informed to the Technical Manager. All amendments and revisions shall be documented
and informed to the concerned persons and the customer.
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Page 1 of 2
REVIEW OF TENDERS REQUESTS Issued By Group Quality
AND CONTRACTS Assurance Manager
In case of non approval of the tender, the marketing department, Business Development Manager and the
Technical Manager shall take all the necessary steps to analyze and record the reason for failure. The analysis
shall be discussed during the Management Review Meeting.
The procedure explains the process in detail with the clear responsibilities of each activity.
PM-CO 05 Procedure for Review of Tenders, Requests and Contracts
PM-GD 01 Procedure for Review of Tenders, Requests and Contracts (Geotechnical Division)
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Page 2 of 2
SUBCONTRACTING OF TESTS AND Issued By Group Quality

CALIBRATIONS Assurance Manager
Geoscience Testing Laboratory may subcontract all or part of any test due to workload or temporary incapacity or
on a continuing basis though a competent subcontractor. While intends to subcontract any test, the laboratory
shall advice the customer in writing and get the approval of the customer preferably in writing. All subcontract
works shall be subjected to the following criteria:
a) If the client recommends for a particular subcontractor, GTL shall carry out the subcontract to the
recommended laboratory. In such cases, GTL shall not take the responsibility of subcontracted work.
b) Tests shall be subcontracted to GTL approved subcontractor for the particular test. Each branch laboratory
shall maintain a list of approved subcontractors.
c) Tests for Dubai Municipality projects shall be subcontracted only to Dubai Municipality accredited laboratory
for the particular test except when the customer specifies for a particular subcontractor.
In addition to the above mentioned criteria, the laboratory shall comply with the applicable local governmental /
legal regulations if any.
The laboratory shall take the responsibility of the subcontracted work except in case where the customer specifies
for a particular subcontractor. Each branch shall maintain register to record all subcontract works performed.
GTL Inter Laboratory Subcontract

In case of subcontract between GTL laboratories, the same procedure shall be adopted except that a simplified
documentation shall be followed as detailed in the procedure for subcontracting.
Evaluation of Subcontractors
All the subcontractors shall be evaluated at least once in a year. The evaluation shall be carried out based on the
requirements of ISO/IEC 17025 and ISO 9001. The evaluation shall take into consideration the previous
subcontracts, if any, to the particular subcontractor. The records of evaluation shall be maintained by the Quality
Assurance Department. Based on the outcome of the evaluation, the laboratory shall maintain List of Approved
subcontractors, approved by the Chief Executive Officer.
PM-CO-07 Procedure for Subcontracting
PM-CO-11 Procedure for Evaluation of Subcontractors
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Page 1 of 1
PURCHASING SERVICES AND SUPPLIES Issued By Group Quality

Assurance Manager
Geoscience Testing Laboratory shall maintain well established procedures for selection and purchasing of
services and supplies which affects the quality of the test. Purchases shall be carried out only from those who
satisfy the requirements. Quality performance of suppliers are continuously monitored and evaluated and records
of evaluation shall be maintained by the laboratory.
The request for the purchase of material / services shall be generated by any staff in the organization and shall
be forwarded to the Purchase Officer with the approval of the respective superiors from the department. The
laboratory shall maintain a list of critical items which affect the quality of the test or test results and order for such
item shall be placed with the approved suppliers.
Purchasing documents shall clearly and completely describe ordered product or service in detail which includes
specifications, reference to a particular standard, class / grade required etc. These documents are reviewed prior
to release for technical content by the respective superiors from the department. All purchase orders shall be
approved by the designated authorities as defined in the procedure for purchasing.
The laboratory shall maintain stock of frequently used consumables and stationeries and spare parts, where
required. A list of the stock items shall be maintained by the purchase officer with the minimum inventory level.
When the quantity falls before the minimum level, the request for such items shall be placed by the store in-
charge.
Verification of Purchased Items

All the critical items shall be verified upon receipt prior to use to ensure its compliance with the specifications.
The verification shall be carried out by the Purchase Officer based on the specification sent in coordination with
the requestor or by the Technical / Department Manager or supervisor. Purchase Verification Form shall be filled
and with the approval of the respective Technical Supervisor / Technical Manager shall forward to the Purchase
Department. If calibration is required for the received item, the same shall be carried out prior to the acceptance.
Shelf Life Items

The laboratory shall maintain a list of Shelf Life Items. On receipt of such item/s the expiry date shall be clearly
identified. Such items shall be continuously monitored in order to ensure that the items are not used after its
period of expiry.
Supplier Evaluation
Evaluation of the suppliers shall be carried out at least once in a year by the designed authorities as detailed in
the procedure for evaluation of suppliers. The evaluation shall be carried out based on the performance of the
previous supplies. The laboratory shall maintain a list of approved suppliers. Orders for critical items shall be
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PURCHASING SERVICES AND SUPPLIES Issued By Group Quality

Assurance Manager
placed with the approved suppliers. In case the product wishes is not available within the scope of the approved
supplier, a trial order shall be placed with a new supplier. The new supplier shall be evaluated and initially a trial
order shall be placed. All records related to the evaluation of the suppliers shall be maintained by the Quality
Assurance Department. All purchases or services in any of the branch laboratory shall be carried out under the
direction of the corporate office.
IT Related Products & Services

In case of IT purchases or services, the Procedure for Requesting IT Related Products and Services shall be
followed.
PM-CO 06 Procedure for Purchasing
PM-CO 09 Procedure for Evaluation of Suppliers
PM-CO 27 Procedure for Requesting IT Related Products and Services
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SERVICE TO THE CUSTOMER Issued By Group Quality

Assurance Manager
1. Geoscience Testing Laboratory in line with its Quality Policy shall at all times provide excellent services to
all customers and issue the results within the agreed delivery period.
2. All senior technical staffs are trained in clarifying the customers requests or doubts in terms of technical
matters and interpretation of test results.
3. The laboratory shall provide reasonable access to the customer representative for witnessing tests ensuring
that the concerned staff is protected from undue internal and external pressures such as bribery and
corruption.
4. Provision shall be made to inform the customer regarding any unexpected delay or deviations in the
issuance of the test report.
5. Verification related to sampling, sample preparation, equipment calibration, testing and test results are
provided by Geoscience Testing Laboratory as and when required by the customer.
6. Where applicable, a portion of the sample tested and reported shall be maintained in the laboratory for a
period of not less than one month, which upon request of the customer shall be provided for verification or
retesting purposes. The period of storage shall be further extended upon request of the customer.
7. GTL shall maintain and ensure confidentiality of customer information and its proprietary rights.
8. A confidentiality agreement, which states that the staff as a representative of the organization shall be
committed to be free from any internal or external pressures, maintain the confidentiality of the clients as
well as the organizations information and proprietary rights, shall be signed between the organization and
the staff upon joining the organization.
9. The technical staff for conducting the tests at sites shall be allocated on rotational basis in order to ensure
impartiality of the staff to the customer.
10. A well defined communication system both internal and external enables to operate within customers
deadlines which helps them to meet their internal goals and targets and also helps them to make quick and
wise decisions.
11. Frequent site visits and verification of the site activities shall be carried out by authorised representative and
records of such verifications shall be maintained.
12. Customer surveys shall be conducted by the laboratory to get the positive and negative feedback regarding
the services offered and these data shall be used while planning improvement and expansion activities.
13. Provision shall be made for reporting complaints directly to the Marketing Department in order to ensure that
prompt action shall be taken for all received complaints and ensure further follow up with the customer.
PM-CO 08 Procedure for Handling Customer Complaints
PM-CO 10 Procedure to Protect Customer and Organizations Confidentiality
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CUSTOMER COMPLAINTS Issued By Group Quality

Assurance Manager
Geoscience Testing Laboratory has established procedure for attending customer complaints. Provision shall be
provided to report any sort of complaint from customers or interested parties. All complaints received by any of
the staff in the organization shall brought into the notice of the Marketing Department, where the same shall be
registered and forward to the Quality Assurance Department for preliminary investigation. Later the procedure for
control of non conforming work shall be followed. The respective Technical Supervisor / Department In-charge
shall carry out root cause analysis and propose the necessary corrective action. Depending on the magnitude of
the complaint the Technical Manager has the authority to halt the work. It is the responsibility of the Technical
Manager to monitor the effectiveness of the corrective action and resume the work. The customer will be
informed in writing regarding the actions initiated. The Sales / Marketing Department shall follow up with the
customer to evaluate their satisfaction for the action implemented.
Each of the branch laboratories shall maintain a registration for recording the customer complaints. All the
customer complaints received along with the corrective actions taken shall be reviewed during the Management
Review Meeting and the number of complaints received shall be taken as a tool in analyzing the customer
satisfaction and improvement processes.
Supporting procedure
PM-CO 08 Procedure for Handling Customer Complaints

PM-CO 20 Procedure for Control of Non Conforming Work & Corrective Action
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CONTROL OF NON CONFORMING WORK Issued By Group Quality

Assurance Manager
Geoscience Testing Laboratory has established and documented procedures for handling works that do not
conform to its own procedures or the agreed requirements of the customer. A non conforming work shall be
identified through Customer complaints, Internal audits, External audits, unexpected test results, deviations in
results for inter laboratory proficiency programs or Internal Quality Control programs.
If any such instances are identified by any of the company personnel, the same will be communicated to the
Quality Assurance Department. The Quality Assurance Officer shall raise the Corrective Action Request (CAR)
and forward to the concerned Department In-charge / Technical Supervisor / Unit Head / Technical Manager for
necessary investigation of root cause and preparation of Corrective Action.
The significance of the non conformance observed shall be identified and if urgent action is to be taken, the
respective Technical Manager shall be informed by the QAM. The Technical Manager after initial assessment, if
necessary shall inform the customer and the work is recalled or the test reports are halted until necessary
corrective actions are taken. The corrective action shall propose decisions regarding the acceptability of the non
conforming work.
Upon receipt of a Corrective Action Request (CAR), root cause analysis shall be carried out and propose
corrective action as detailed in Section 4.11 of this Quality Manual.
When a complaint or non conformance raise doubts concerning the laboratory's compliance with its own
policies or procedures, the laboratory shall ensure that those areas of activity and responsibility are promptly
audited in accordance with appropriate section of this quality manual.
The Quality Assurance Department shall maintain all documents and records related to the non
conformance and the corrective actions along with the outcome of the implemented actions in the respective
branch laboratory.
PM-CO 20 Control of Non conforming Work & Corrective Action
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IMPROVEMENT Issued By Group Quality

Assurance Manager
Geoscience Testing Laboratory recognizes the importance of measurement, analysis and improvement of the
management system to continually improve the effectiveness of the management system. All the elements of the
management system are reviewed to ensure its continuing suitability depending on the type and volume of
activity.
Customer satisfaction is the principal objective of the quality system and the level of customer satisfaction is the
important measure of the effectiveness of the system. Customer satisfaction is measured by collecting and
analyzing direct customer feedback and by measuring secondary indicators of customer satisfaction. Customer
survey data are used by the top management to identify opportunities and priorities for improvement. Information
and data pertaining to customer satisfaction are collected from several sources specifically these are
a. Customer Surveys and Feedbacks
Customer complaints, results of surveys, spontaneous expressions of satisfaction etc. are collected and
processed. The resulting data is periodically analysed and subjected to review during the Management Review
Meeting. The Quality Assurance Manager shall analyse the data of customer complaints and customer surveys
at least once in a year and shall forward the analysis to the Chief Executive Officer along with any proposals for
the improvement.
b. Accreditations / Certifications
Certifications of the management system from external bodies based on the International Standards and the
number of tests accredited by the laboratory. The laboratory shall perform comparative accreditation status with
the competitive laboratories and shall maintain records of such comparisons. This shall be used as a tool for
expanding the current the scope of accreditations.
c. Proficiency Testing Program

The participation in International and national proficiency testing programs which ensures that the test results
submitted by the laboratory is accurate and reliable thereby increasing the confidence of the test results within
the customers. The Quality Assurance Manager shall analyse the results of PTPs participated. The analysis
shall include the number and type of the failures, if any and the effectiveness of the implemented corrective
actions.
d. External / Internal Audits
The result of external and internal audits provides feedback regarding the continual maintenance of the
implemented management system. The reports of internal and external audits shall be considered as a tool in
identifying the areas for improvement. The Quality Assurance Manager shall compile the data related to the
audits at least once in a year and report to the Chief Executive Officer along with the proposed improvement
areas and plans.
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IMPROVEMENT Issued By Group Quality

Assurance Manager
Based on the customer feedback, results of internal and external audits, results of proficiency testing programs
etc., improvement activities are planned and communicated to all the members in the form of quality objectives.
The objectives are subjected to periodical review (at least once in a year) to assess the implementation and
achievement and if necessary revising the objectives for continual improvement.
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CORRECTIVE ACTION Issued By Group Quality

Assurance Manager
When a non conforming work is identified through any of the sources viz, Customer complaints, Outlier PTP
results, Internal Audits, IQCs etc. the Quality Assurance Officer shall raise Corrective Action Request (CAR)
form. The CAR shall be registered by the Quality Assurance Officer and forward to the respective Department In-
charge / Technical Supervisor / Unit Head / Technical Manager for identifying the root cause and proposing the
corrective actions.
Depending on the severity of the identified non conformity, the Unit Head / Technical Manager shall have the
authority to halt the work until necessary corrective actions are implemented. The Technical Manager shall
have the authority to resume the work.
Root Cause Analysis

When a CAR is raised, the first step is to identify the root cause. A careful study is required to correctly identify
the root cause. Various factors such as calibration of the equipment, performance of the machine or the
technician, raw materials or reagents used for the testing, sampling process etc. shall be taken into consideration
for the root cause analysis. Records shall be maintained for the root cause analysis.
Proposal of Corrective action

Upon identifying the root cause, the next step is to propose the corrective action clearly defining the responsibility
of each action and the target date for completion of the action. Always bear in mind that the proposed corrective
action should correct the identified non conformity and suggest the ways for avoiding its recurrence. The
corrective action shall be reviewed by the Unit Head / Technical Manager. The proposal shall be forwarded to the
Quality Assurance Department for review. The Quality Assurance Manager shall check the appropriateness and
effectiveness of the proposed plan prior to approval and ensure any documentation changes required upon
implementation.
On rejection of the proposed plan, the necessary corrections shall be incorporated and resubmit for further
review.
Implementation of Corrective action
On approval of the proposed action, the Quality Assurance Officer shall inform the concerned department
regarding the approval and proceed with the implementation. The implementation of such actions shall be
planned and monitored. Quality Assurance Officer and the respective Supervisor or Manager shall monitor the
implementation process and its effectiveness.
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CORRECTIVE ACTION Issued By Group Quality

Assurance Manager
Follow up Audits
Based on the magnitude of the non conformity identified, the Quality Assurance Manager shall decide for the
conduction of the follow up audits to verify the implementation of the corrective action. The Senior Quality
Officer / Quality Assurance Officer shall schedule the follow up audit and records of such follow ups, if any
shall be recorded in the corrective action requests.
PM-CO 20 Control of Non conforming Work & Corrective action
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PREVENTIVE ACTION Issued By Group Quality

Assurance Manager
Preventive action is one of the major tools for identifying opportunities for continual improvement process. The
areas of potential non conformities either technical or concerning management system shall be identified through
staff surveys, communication between the staff, customer interactions, audit findings etc. When improvement
opportunities are identified, preventive actions are planned, implemented and monitored to avoid or reduce the
likelihood of such non conformances.
Areas for preventive action identified by any of the company personnel shall raise the Preventive Action Request
(PAR) form and forward to the Quality Assurance Department, where the same shall be registered by the
Documentation Clerk. The proposed action shall be reviewed by the respective Unit Head / Technical /
Department Manager and shall be forwarded to the Quality Assurance Manager for approval. Upon approval, the
implementation shall be planned and monitored and the responsibility for the implementation and monitoring
shall be defined and communicated. Records of actions implemented and the outcome of the actions shall be
maintained by the Quality Assurance Department.
Apart from the above, preventive action would be related to the following controls
a. activities of planning and implementing the quality system documentation specifically the quality manual
and procedures
b. activities related to the verification of quality system through internal audits,
c. assessment of suppliers and sub contractors
d. Verification of supplied product
e. Management review System
f. Training and education of staff
g. Proficiency testing results
h. Internal quality control program results
All records related to the preventive action shall be maintained by the Quality Assurance Department.
PM-CO 21 Procedure for Preventive Action
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CONTROL OF RECORDS Issued By Group Quality

Assurance Manager
Geoscience Testing Laboratory establishes and maintains procedures for identification, collection, indexing,
access, filing storage, maintenance and disposal of quality and technical records. Records are maintained to
provide evidence that
x all service parameters and processes meet specified requirements
x testing has been carried out as per the customer requirements
x test results submitted to the customer are as per the standard test methods and delivered with the time.
x The management system implemented and adopted is effective
All records are stored in place which prevents unauthorized access, damage, deterioration and loss. The files are
maintained with unique file identification for easy traceability of the records. Each of the Division / Department
shall maintain the records generated at the respective division / department according to unique identification
number.
The Quality Assurance Officer responsible for each branch laboratory shall maintain master copies of all forms in
use by the respective branch and masterlist identifying the latest issue and revision status shall be maintained.
a. Quality Records
Quality records includes reports on internal and external audits, reports of internal quality control programs,
reports of proficiency testing programs, reports of preventive and corrective actions etc. The records related to
the respective branch laboratory shall be stored in the respective branch with the Quality Assurance Officer.
b. Technical Records
Technical records include the request, worksheets, calibration reports, staff records, training records, copy of test
certificates etc. Sufficient information shall be maintained to establish an audit trail.
All test observations, environmental conditions, equipments, person conducting the test and person conducting
the sampling if applicable shall be recorded to facilitate information in estimating the uncertainty as well as for
establishing repeatability conditions. All information, observations and calculations shall be clearly, accurately
and permanently recorded at the time they are made. The person performing the test shall initial the record upon
completion of the test. The record shall be checked by the Unit Head / Technical Supervisor / Department In-
charge prior to the preparation of the test report.
The original test report shall be issued to the authorized customer representative with the approval of the
authorized signatory and a copy along with the request form and the worksheet shall be maintained in the file. A
copy of the test reports are stored in the computer properly identified with unique file name describing the stored
data.
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CONTROL OF RECORDS Issued By Group Quality

Assurance Manager
Storage of Records
The records shall be stored in a place which provides easy traceability and avoids contamination or deterioration.
Amendments to Records
Where mistake occurs in records of observations, the mistakes shall be crossed out, not erased, and the correct
value entered alongside. Such alterations shall be signed or initialed by the person making the corrections. The
same person shall make sure that such alterations will affect any other documents or records generated from
that and in such case, the same shall be informed to all the concerned.
Retention & Disposal of Records

All records shall be maintained for a period of not less than five (5) years from the date of origin. The retention
period shall be further extended if requested by any of the interested parties or for any other legal or knowledge
purposes. After the retention period, the records shall be disposed after properly tear or shredded ensuring that
the records could not be reused any way.
Approved Signatories
The CEO, Group Technical Manager, Technical Manager, Unit Head, and Technical Supervisors are authorized
to sign and approve the test reports and certificates. The Quality Assurance Manager is authorized to sign
correspondences, documents and records internally and externally related to quality. The Business Development
Manager or Marketing In-charge is authorized to sign and approve tenders and contracts and other
correspondences with the customer regarding the tender or contract. The Finance / Purchase Manager is
authorized to sign purchase orders and correspondences related to the purchase and accounts. The one who
approves the record shall take the responsibility of its content. Each of the branch laboratories shall maintain a
list of approved signatories, mentioning the type of the document along with the specimen signature.
Electronic Records
All records which are stored electronically shall be properly backed up and the back up data shall be stored in
safe and secure place which will avoid contamination or deterioration or unauthorized access or alterations. The
laboratory shall maintain procedure for protection and back up of electronic records. Access to the electronic
documents and records are limited through the use of the username and passwords in order to avoid corruption
or alterations by unauthorized personnel.
PM-CO 23 Procedure for Maintenance, Protection and Backup of Computerized Documents
and Records
PM-CO 29 Procedure for Control of Records
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Group Quality
INTERNAL AUDITS Issued By
Assurance Manager
The laboratory shall establish and maintain procedures for conducting Internal Audits at regular intervals as per
the planned schedule to ensure the effectiveness of the implemented management system and the management
objectives.
Each of the branch laboratories shall maintain an annual schedule of the internal audits. The Quality Assurance
Officer is responsible for the preparation of the audit schedule and forward to the Senior Quality Assurance
Officer for verification and Quality Assurance Manager for approval. The schedule shall ensure that all the
aspects of the management system are covered at least once in a year.
Based on the annual schedule of the Internal Audit, the respective branch Quality Assurance Officer shall
prepare the monthly audit schedule specifying the date and time of the audit, the auditor/s and the scope of the
audit. The date and time of the audit shall be prepared taking into consideration the availability of the auditee and
the auditor. The schedule shall take care that no staff is auditing his own activity. The laboratory shall maintain a
list of internal auditors. The schedule of the audit shall be circulated to the auditor and the auditee at least 7 days
in advance of the audit.
The audit shall be conducted as per the schedule and the auditor shall record his / her findings during the course
of the audit and prepare the Corrective Action Request (CAR) form, if any, acknowledged by the auditee. The
auditor shall prepare a summary of the audit in the respective audited area along with the copy of the CARs and
forward to the Quality Assurance Officer. The CAR shall follow the procedure for Control of Non Conforming work
as detailed in Section 4.09 of this Quality Manual. The Quality Assurance Officer shall prepare a summary of all
the internal audits performed during the month and forward to the QAM.
If the results of the Internal audits casts doubts regarding the validity of the test results submitted, the Quality
Assurance Manager shall inform the concerned Technical Supervisor / Unit Head / Technical Manager
immediately to take the necessary corrective action. If required the customer shall be informed. Based on the
type and severity of the non-conformity identified, follow up audit if required shall be scheduled by the QAM.
Apart from the planned audit, surprise audits shall also be carried in different areas based on the non
conformities recorded from previous audits, results of internal quality control programs, results of PTP's, results
of external audits, customer complaints etc. Such audits shall be planned by the QAM.
All the records related to the Internal Audits shall be maintained by the respective branch Quality Assurance
Department.
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Group Quality
INTERNAL AUDITS Issued By
Assurance Manager
Criteria for Selection of Internal Auditors
Potential Internal auditors shall be nominated by the Department / Technical Manager. Candidate should posses
at least a Bachelors degree in addition to Lead Auditor / Internal Auditor certificates of either ISO 9001 or
ISO/IEC 17025 gained from any Third Party Organization, previous work experiences and / or completion of the
In-House Internal Training conducted by the Quality Assurance Manager with regards to Internal Auditing. It is
the responsibility of the Quality Assurance Manager to approve and certify the possible Internal Auditors.
Detailed process in the Internal Auditor selection is further discussed in PM-CO 37.
PM-CO-03 Procedure for Internal Quality Audit
PM-CO 20 Procedure for Control of Non Conforming Work & Corrective Action
PM-CO 37 Internal Auditor Certification System.
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MANAGEMENT REVIEWS Issued By Group Quality

Assurance Manager
Management Review Meeting (MRM) is conducted periodically to evaluate the suitability and effectiveness of the
quality system, identify opportunities for improvement and considers the need for change to the quality policy and
quality objectives. Minutes of the Management Review Meeting are documented. Management review meetings
are chaired by the Chief Executive Officer and attended by staff representing all branches / divisions /
departments. MRM's are conducted at least once a year or whenever there is organizational change or sudden
breakdown in the system.
1. Review Input
Input to the Management Review consists of information and data related to quality performance of the
organization. At least this includes review of:
x Follow up actions from previous MRM
x the suitability of policies and procedures
x reports from managerial and supervisory personnel
x corrective and preventive actions
x outcome of internal / external audits
x results of inter laboratory comparisons or proficiency tests
x results of internal quality control programs
x changes in the volume and type of work
x customer feedback / customer complaints
x recommendations for improvement
x resource requirements
x Staff trainings
x Internal Quality Control programs
2. Review Output
Management Reviews are concluded with actions related to improvement of the management system, and
improvement of process and products to better meet customer requirements. The review also identifies resource
needs to implement these actions. The review shall also include goals, objectives and action plans for the next
period.
Reports from Supervisory and Managerial staff shall be discussed during the review meeting.
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MANAGEMENT REVIEWS Issued By Group Quality

Assurance Manager
Results of management reviews are documented in minutes of MRM. The minutes shall detail all the topics
discussed during the meeting and the action plans for improvement activities with clear responsibility of action
and time frame. The minutes of the management review meeting are prepared by Quality Assurance Manager
and circulate among all attendees.
PM-CO-04 Procedure for Management Reviews
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TECHNICAL REQUIREMENTS GENERAL Issued By Group Quality

Assurance Manager
The technical requirements shall comply with the requirements specified in the ISO / IEC 17025 standards and is
addressed in detail in the respective divisional quality manual. In general, the laboratory shall only adopted
international standard test methods for performing the testing unless the customer specifies to adopt a particular
test procedure. The laboratory shall adopt the latest and valid edition of the standards except in case the
customer request for implementation of a previous version of the standard. The technical requirements specified
herein shall be applicable for all divisions and branches including the site testing activities.
The laboratory shall ensure the correctness and reliability of the test results issued by controlling various factors
which influence the quality of the test results.
1. Personnel
The laboratory shall employ only qualified, experienced and trained staff whose work directly or indirectly affects
the quality of the test. Training programs shall be carried out to all the staff regarding the awareness of the test
method. Section 5.02 of the quality manual explains in detail the criteria for the staff appointment and training.
2. Accommodation and Environmental Conditions

The Management of the Geoscience Testing Laboratory understands the importance of maintaining good
environmental conditions for achieving accurate and reliable test results. Section 5.03 explains in detail the
criteria adopted by the laboratory for maintaining and monitoring the environmental conditions.
3. Test Method and Method Validation

The laboratory shall at all time employ only those test methods described in Appendix D DM Form 4 of this
Quality Manual. The laboratory shall refer to all the latest editions of the standard test method except in case the
client requests to adopt for a previous version of the standard.
4. Equipment
The laboratory shall ensure that all the equipment and accessories used for the testing shall comply with the
requirements of the standard test method adopted for the testing. Where applicable, only calibrated equipments
are used for the testing purposes. Proper maintenance shall be carried out for all equipments. Section 5.05
explains in detail regarding the equipment.
5. Measurement Traceability
Where necessary, as required by the standard test method, all the equipment used for the testing shall be
calibrated and shall make sure that the equipment complies with the requirement of the standard test method.
Where appropriate, standard reference materials shall be maintained by the laboratory traceable to national or
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TECHNICAL REQUIREMENTS GENERAL Issued By Group Quality

Assurance Manager
international standards. Measurement Traceability is described more detail in Section 5.06 of this Quality
Manual.
6. Sampling
Where required, GTL shall adopt standard test procedure for sampling. A sampling certificate with all the
mandatory informations shall be maintained by the laboratory when the sampling is carried out by GTL staff.
7. The handling of test and calibration items

Handling and transportation and preservation of the test item are important in ensuring the validity of the test
results. Geoscience Testing Laboratory has well defined procedures for controlling the test items from the point
of reception of item till its disposal. Separate storage areas shall be maintained and separate independent
laboratories are designed in order to avoid any cross contamination of the samples. All the samples are identified
by the use of request and sample numbers properly identified on the sample containers. Section 5.08 of this
Quality Manual explains in detail the measures adopted by the laboratory for handling of test items.
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PERSONNEL Issued By Group Quality

Assurance Manager
The Management of Geoscience Testing Laboratory recognizes the importance of competent staff to support its
processes. GTL shall use qualified, experienced and trained personnel to perform and conduct the testing
activities as per the management system requirements. Appointment of the staff shall strictly be followed in
accordance with the municipal local orders, if applicable. Work Instruction shall be maintained by the respective
branch laboratory clearly defining the criteria for the appointment with regards to qualification and experience
level for each category of the staff.
Training programs are conducted to all the staff whose work affects the quality of the test results. Adequate
supervision shall be ensured by the laboratory while a staff is in the training period. The training programs are
mainly classified into two categories viz the Management system training and the Technical training. The training
programs shall take into consideration the present and anticipated work.
The training system is basically classified into four headings :

a. Induction Training
Training provided when a new staff joins the organization.
b. Refresher Training
At least once in a year training shall be provided to all the staff in the respective area of operation OR if
a staff is not performing the particular test for more than 3 months period.
c. Succession training
Provided when a staff is upgraded with new duties and responsibilities (including new test) or when the
management system is upgraded to comply with new requirements OR when there is a major change in
the organization structure.
d. Cross Training
When a staff is transferred from one division to the other OR from one department to the other OR from
one branch to the other.
Management System Training

The need for the management system training shall be identified by the Quality Assurance Officer. Based on the
identified need, annual schedule shall be maintained by the Quality Assurance Officer branch wise and Division
wise. Monthly training schedules shall be prepared based on the annual schedule and incorporating the new staff
or staff transferred from other divisions or branches. The training schedules shall be prepared by the Quality
Assurance Officer shall be verified by the Senior Quality Assurance Officer and approved by the Quality
Assurance Manager. The training schedules shall be communicated to the respective staff through the respective
Technical Manager/ Unit Head / Technical Supervisor / Department In-charge.
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Assurance Manager
Training shall be conducted as per the schedule by the assigned trainer. Where required or necessary training
notes shall be supplied to the trainee and attendance of training shall be maintained by the trainer and forward to
the Quality Assurance Officer. On completion of the training, training feedback forms shall be collected from the
trainee to evaluate the training program. The trainee shall be evaluated on completion of the training based on
written exams, interviews and group discussions. The records of training shall be maintained by the Quality
Assurance Department in the respective staff file. Training schedules shall be updated on monthly basis to reflect
the latest training status and the employee status. Based on the training evaluation, further training, if required
shall be scheduled and shall be incorporated with the forth coming training schedules.
Technical Training
The need for the technical training (except for refresh training) shall be identified by the respective Technical
Manager / Unit Head / Technical Supervisor and shall be communicated to the Quality Assurance Department
through the prescribed format for Staff Training Request along with a draft proposal and tentative period of the
training and the trainer. Based on the request and considering the refresh training schedule, The Quality
Assurance Officer shall prepare the monthly training schedule, which shall be verified by the Senior Quality
Officer and shall be approved by the Quality Assurance Manager.
As per the plan, training shall be carried out by the assigned trainer and records of the training shall be
maintained. On completion of the training evaluation shall be carried out to determine the effectiveness of the
training. The evaluation shall be carried out through practical demonstration / trial runs, written exams or staff
interviews. In cases where practically possible, the accuracy of the results are compared against a true value.
The technical training shall also include the various safety measures and legal regulations where applicable for
the particular test under training.
Based on the technical training evaluation, the laboratory shall maintain a list of authorized staff to perform the
specified tests. The list shall be prepared by the Quality Assurance Department based on the training evaluation
and shall be verified by the Quality Assurance Manager and shall be approved by the respective Unit Head /
Technical Manager. This list shall be distributed to the concerned division / departments and shall be the basis
for allocating tests to the technical staff.
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Assurance Manager
Records of training (both management system and technical) shall be maintained by the Quality Assurance
Department in the respective staff file along with the details of the staff which includes the educational and
professional qualification certificates, experience, if any etc. A copy of the training history shall be forwarded to
the Human Resource Department on monthly basis to update the staff file maintained with the HR Department.
In case of any external training requirement, either Management System or Technical the proposed plan shall be
forwarded to the Chief Executive Officer for approval. The proposed plan shall include the training agency, the
tentative date of training and the cost involved in the training.
PM-CO 16 Procedure for Technical Staff Training and Evaluation
PM-CO-28 Procedure for Staff Training and Evaluation (Management System)
PM-CO-26 Staff Recruitment
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ENVIRONMENT, HEALTH & SAFETY Issued By Group Quality

Assurance Manager
GTL in accordance with its own policy shall ensure that necessary safety measures are adopted at all stages of
its operation. The safety and well being of the staff comes above all other considerations at GTL. The laboratory
understands a healthy and safe environment is critical to promote and achieve excellence in the business. GTL
encourages all its members to participate in and contribute to the establishment and observance of safe working
practices. Each staff is responsible for maintaining the cleanliness of his / her area. Clean your work area
throughout the day and prior to leaving the lab. Clean the equipments after use. The laboratory shall take all
measures for the optimum usage of the natural resources viz water, electricity etc.
The laboratory encourages safety without creating a fearful climate. It is the responsibility of each and every staff
in the organization for creating a safe working environment. Adequate facilities like proper lighting, ventilation,
environment condition etc. shall be provided for the accurate performance of the tests. Computers and
automated equipments shall be maintained in proper condition as required by the standard or as advised by the
manufacturer to ensure proper functioning. The laboratory restricts the access to the testing areas to its
personnel only. Visitors can gain entry only with the guidance of the GTL representatives. This is to ensure
adherence of the necessary safety measures at each level as well as to ensure confidentiality of testing and test
results among other customers.
The laboratory premises such as sample reception area, working area and storage area are kept in clean
condition to maintain general good laboratory practice. Each Department / Section has its own separated work
area to identify from one another and also to avoid cross contamination of test samples. The managerial and
supervisory staff ensures suitable social and psychological conditions in the workplace. This is to include such
aspects as interaction and communication between employees, employee harassment, conflict resolution and so
forth. Relevant work place policies are implemented through training and awareness programs.
It is the policy of the laboratory to comply not only with the legal safety standards but to act positively, where it
can do, to prevent injury, ill-health, damage and loss arising from the work carried out.
In general, the following safety measures shall be adopted by the laboratory.

- Necessary personnel protective equipments (PPE) viz, safety shoes, safety gloves, overcoats, safety
helmets etc. shall be provided to all the staff where applicable depending upon the nature of the work.
- First aid kits shall be maintained at each laboratory including any site laboratories and in each vehicle.
- Warning signs shall be displayed at areas or equipment where special or unusual hazards exist.
- The aisles of the laboratory or the space in front of the emergency escape doors shall not be
obstructed.
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ENVIRONMENT, HEALTH & SAFETY Issued By Group Quality

Assurance Manager
- The laboratory shall be provided with fire extinguishers, tested and maintained as per the applicable
UAE standards.
Reporting Accidents
All accidents, injuries and near-misses shall be reported by the Department In-charge / Technical Supervisor /
Unit Head / Technical Manager to the Safety Officer. Each of the branch laboratories shall maintain a register for
recording the accidents. Reporting and documenting is not to affix blame, but instead to determine the cause of
the accident and proposing corrective action to prevent similar incidents in the future.
Monitoring of Environmental Conditions
The Environmental conditions of each laboratory shall be monitored on daily basis. Temperature shall be
recorded on daily basis at least twice a day. Work Instructions shall be maintained by the laboratory specifying
the range of temperature acceptable for each laboratory.
Handling of Wastes
Even though every possible measure is adopted for optimizing the waste generated by the laboratory, it is
inevitable. Adequate measures shall be taken by the laboratory to reduce the impact of such wastes generated
to the environment and the staff. All toxic wastes generated are disposed strictly in accordance with the local
municipality regulations.
PM-CO-19 Procedure for Reporting Accidents
PM-CO 30 Procedure for Monitoring Environmental Conditions
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TEST AND CALIBRATION METHODS AND METHOD Issued By Group Quality

VALIDATION Assurance Manager
The laboratory shall always adopt appropriate test methods to meet the requirements of the customer as well as
applicable regulatory requirements. The methods adopted shall be based on National / International standards
and shall include sampling, handling, transport, storage and preparation, which ever applicable to the type of the
test. Additional procedures or instructions shall be maintained by the laboratory where necessary for the
consistent application of such test methods. Unless otherwise requested by the customer, latest edition of the
standards are used for testing.
Only authorized technical staff (please refer to the list of authorized staff to perform the specified tests), who are
trained to perform the specified tests are allowed to operate the equipments. Where required, instructions on the
use of the equipment shall be readily available at the location of the instrument. Special instructions, where
applicable shall be prepared and made available for handling and preparation of the test items, in cases where
the standard test methods are not available and in cases where absence of such instructions could invalidate the
test results. A copy of the test methods and other relevant documents related to the testing or on the operation of
the machine shall be readily available at all applicable locations for the reference of the technical staff. These
documents are periodically reviewed as per the document review procedure and latest updates are made
available for use.
Deviations from the standard test methods are acceptable only when such deviations are documented,
technically justified and accepted by the customer. When in case of non availability of the standard test method,
the test shall be carried out using methods specified in reputable technical organizations or in relevant scientific
texts or journals or internal developed procedures subjected to the agreement of the customer or the procedure
specified by the customer. Such developed methods shall be appropriate for the intended use and shall be
validated before use.
Where necessary the laboratory shall inform the client regarding the non suitability of the test method proposed
by the customer and recommends for more suitable test methods.
Laboratory developed Methods

When the laboratory intends to develop its own test method, the same shall be carried out under the guidance of
the Technical Supervisor / Unit Head / Technical Manager and shall be based on technical documents or journals
from reputed national / international organizations. Non standard methods adopted for testing shall be subjected
to the approval of the customer and clear specification of the purpose of the test and customers requirements.
Prior to adoption, such methods shall be validated. The laboratory shall maintain procedure for developing new
test / calibration methods. The test / calibration method thus developed shall have at least all the information as
specified in ISO / IEC 17025 : 2005 Cls 5.4.4.
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TEST AND CALIBRATION METHODS AND METHOD Issued By Group Quality

VALIDATION Assurance Manager
Validation of Methods
The laboratory shall establish and maintain procedure for validation of test / calibration method for all non-
standard methods, in-house methods or standard methods used outside their intended scope. The validation
process shall take into account the intended use of the method as well as costs, risks and technical possibilities.
Records of such validations shall be maintained by the laboratory with a statement of compliance / non
compliance for the intended use. Such methods shall be approved by the Technical Manager prior to the use and
shall be subjected to review as per the document review procedure.
Estimation of Uncertainty
The laboratory shall develop procedures for estimating the uncertainty for all in-house calibrations and tests,
where applicable depending on the type and nature of the test. In cases where the nature of test method
preclude rigorous calculation of uncertainty of measurement, the laboratory shall attempt to identify all the
possible sources of uncertainty and make a reasonable estimation provided the form of reporting the results will
not give a wrong impression of the uncertainty.
Control of Data
Only commercial off-the-shelf software and automated machines are used by the laboratory for processing,
reporting and storage or retrieval of data related to the tests. Only authorized staff's are allowed to operate such
equipments. The computers and other automated equipments are maintained in proper environment as
recommended by the standard method or by the manufacturer to ensure proper functioning. The laboratory has
established procedures for maintenance, protecting and backup of electronic data as well as to restrict the
access to such data by unauthorized personnel. The data are stored in safe and secure place which prevents
from unauthorized access and deterioration.
PM-CO 23 Procedure for Maintenance, Protection and Backup of Computerized Documents and Records
PM-CO 13 Procedure for Developing New In-house Test / Calibration Procedures
PM-CO 24 Estimation of Uncertainty
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EQUIPMENT Issued By Group Quality

Assurance Manager
a. General
The management of Geoscience Testing Laboratory is committed to provide all adequate resources including
equipments and accessories for the correct performance of the test. The laboratory shall ensure adequate
measures when equipment / accessories are used outside its permanent control. Where required separate
procedures or work instructions shall be maintained by the laboratory to ensure such controls.
The equipments and its software, where applicable, used for testing, calibration or sampling shall comply with the
requirements of the standard test method and shall be capable to achieve the required accuracy as specified in
the standard test method. The laboratory shall maintain calibration program for those equipment and accessory
as required by the standard test method or for those key values which has significant effect on the test results. All
the equipments shall be inspected prior to placing into use and records of such verifications shall be maintained
by the laboratory. Where applicable, calibration shall be carried out prior to the acceptance.
Only authorized staff shall be allowed to use the equipment and accessories. Where required or necessary,
updated instructions for the use and maintenance of equipment including any manufacturers instruction shall be
maintained and shall be readily available for use by the appropriate staff.
All the laboratory equipments and accessories shall be uniquely identified with asset number. The asset number
shall be marked on the equipment or accessory using appropriate means depending on the type and nature of
the equipment. The laboratory shall maintain a masterlist of equipment and accessory used by the laboratory.
Equipment history card shall be maintained for each equipment / accessory and shall contain informations
related to
a. the identity of the equipment (Asset Number)
b. The manufacturers name / Model / Serial number etc.
c. Verification and acceptance
d. Current location of the equipment
e. Manufacturers instruction (if available) or reference to their location
f. Calibration schedule and certificate copies
g. Maintenance plan and record
h. Any damage, malfunction or modification to the equipment.
Where required or necessary, the laboratory shall maintain procedures for the safe handling, transport, storage,
use and maintenance of the equipment to ensure proper functioning and prevent contamination or deterioration.
Additional procedures or instructions, where applicable shall be maintained if the equipment are used outside the
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Assurance Manager
permanent control of the laboratory. Such procedures or instructions shall take into consideration the calibration
status prior to returning for use.
Equipment that are subjected to overloading or mishandling, gives suspected results or have to be defective or
outside the specified limits shall be immediately taken out of use. Such equipments shall be marked as OUT OF
USE. Procedure for Control of Non Conforming work shall be followed to identify the effect of the defect to the
previous test or calibration using the same equipment. Necessary repairs in accordance with the procedure for
corrective maintenance shall be followed. The item shall be recalibrated and shall be used only upon compliance
with the specifications.
All equipment or accessories which require calibration shall be identified with unique identification number and
the status of the calibration shall be identified with the equipment using suitable means depending on the type
and nature of the equipment or accessory. The calibration status shall have at least information related to the
calibration date, due date for calibration and the calibration agency.
Where intermediate checks are necessary to ensure the confidence in the calibration results, the same shall be
carried out at defined frequencies and records shall be maintained. Instructions shall be maintained by the
laboratory detailing the intermediate checks and frequencies and the acceptance criteria for such checks.
b. Maintenance
Each branch laboratory shall maintain schedule for the preventive maintenance of the equipments and
accessories, where applicable or required. Preventive Maintenance schedule shall be prepared based on the
manufacturers recommendations, work load on the equipment and other factors such as criticality on the test
results, previous experiences etc. When the performance of equipment casts doubts, the same shall be
subjected to repair and recalibration prior to any further use. Such equipment shall be clearly marked as OUT
OF USE until it has been repaired and ensuring its compliance to the standard requirements through calibration.
The effect of the defect on previous test / calibration results shall be assessed and shall follow the procedure for
control of non conforming work.
c. Temporary Transfer of Equipments between GTL laboratories

When intends to transfer an equipment or accessory between GTL laboratory, the request for transfer of
equipment shall be raised by the Department In-charge / Technical Supervisor / Unit Head for the particular
branch and division and forward to the Quality Assurance Department for approval. On approval of the request,
the item shall be shifted to the respective laboratory along with the Equipment Delivery Note. Where necessary,
the item shall be recalibrated after shifting. In case of temporary transfer, the asset number shall not be changed
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Assurance Manager
and the item shall remain under the custody of the initial branch. The item shall be returned after the requested
period. If required to extend the period, the same shall be informed and prior approval shall be taken.
d. Permanent Transfer of Equipments between GTL Laboratories
When intends to transfer an item permanently to another branch or division, the same shall be requested by the
Department In-charge / Technical Supervisor / Unit Head and forward to the Quality Assurance Department
Manager for approval. Upon approval for the transfer, the item shall be shifted to the respective branch or
division along with Testing and Measuring Equipment Issuance / Transfer. The status of the item in the master
list of the delivered laboratory shall reflect that the item is transferred to the particular division / branch. The
receiving laboratory shall register the item in the equipment masterlist as additional asset. For all permanent
transfers, a copy of the transfer form shall be forwarded to the Finance / Purchase department of both the
branches (delivered and received).
PM-CO 12 Procedure for Calibration of Equipments and Accessories
PM-CO 13 Procedure for Developing New Test / Calibration Procedures
PM-CO-14 Procedure for Preventive maintenance
PM-CO-15 Procedure for Corrective Maintenance
PM-CO 17 Procedure for Testing & Measuring Equipment Control
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MEASUREMENT TRACEABILITY Issued By Group Quality

Assurance Manager
All the inspection, measuring and test equipments used for testing, where required shall be calibrated before use
and the calibration shall be traceable to National / International Standards. The laboratory shall maintain an
annual schedule of all calibrations and update the list periodically. The Quality Assurance Officer shall maintain
the schedule of calibration and shall ensure the timely calibration of equipment. The schedule of calibration shall
reflect the frequency of calibration for the particular type of the equipment taking in to consideration the usage
and the requirement of the standard test method.
When the laboratory wishes to perform calibration through an external calibration agency, it shall be ensured that
the selected agency is competent enough to perform the calibration and the calibration is traceable to National /
International Standards. The calibration certificate shall contain information regarding the measurement results,
measurement uncertainty and a statement of compliance with an identified metrological specification.
Equipments which are used outside the permanent control of the laboratory shall be inspected and verified for its
condition and calibration status.
All equipment used for the testing by the laboratory shall be identified with unique asset number. Those
equipments which require calibration, the status of the calibration shall be affixed on the equipment through
appropriate means.
Intermediate checks, where applicable shall also be carried out to ensure the validity of the calibration. The
laboratory shall maintain work instructions, where applicable for such intermediate checks detailing the
procedure and the frequency of the checks.
The laboratory shall maintain technical instruction for all in-house calibrations performed. The Quality Assurance
Officer shall maintain a master list of all technical instruction identifying the latest issue and revision status as
well as the distribution. The technical instruction shall be subjected to periodic review as per the document
review procedure.
PM-CO 12 Procedure for Calibration of Equipments and Accessories
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SAMPLING Issued By Group Quality

Assurance Manager
When the laboratory performs the sampling for further testing at the laboratory, it shall be ensured that the
sampling shall be carried out as per the standard test methods or local municipality guidelines, as applicable. In
absence of such standards or guidelines, customer advised sampling techniques or methods shall be adopted by
the laboratory and in which case, the adopted method shall be briefly described in the sampling report as well as
in the test report.
In absence of above all, the laboratory shall have its own sampling plan, which shall be based on appropriate
statistical methods and shall include controls of all factors that have influence on the test results. Such sampling
plan shall be applied only with the approval of the customer. When such plans are applied, the test report shall
briefly describe the procedure adopted for the sampling.
The internally developed sampling plans shall be reviewed by the respective Unit Head / Technical Supervisor /
Department In-charge and approved by the Technical Manager. A masterlist of such sampling plans shall be
maintained by the laboratory and this shall be subjected to the period review as per the procedure for the
document review. Training shall be provided to the staff engaged in sampling regarding such internally
developed methods.
When the laboratory performs the sampling, sampling certificate shall be maintained, which includes for a
minimum and not limited to the following
a. sampling procedure used
b. Identification of the sampler
c. Environmental conditions (if relevant to the type of the sample)
d. Identification of the sampling location
e. Description of the sample
f. Date of sampling
Any deviations from the sampling plan either due to practical difficulties or as advised by the customer
representative shall be recorded in the sampling certificate. Such deviations shall be accepted by the Technical
Supervisor / Unit Head / Technical Manager and the same shall be identified in the particular test report. Such
deviations shall be communicated to the person involved in the sampling.
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HANDLING OF TEST AND CALIBRATION ITEMS Issued By Group Quality

Assurance Manager
Understanding the importance of proper handling and control of test items for the production of reliable and
accurate test results, Geoscience Testing laboratory has established and maintained procedures for the proper
handling and control of test items depending on the type and nature of the sample and tests. Where necessary
or required, procedures are supported with work instruction detailing the particular activity.
Acceptance and Identification
All samples intended for testing at the laboratory shall be received by the sample coordinator at the sample
reception area. The samples are received along with the appropriate test request form duly filled by the customer
representative. In case of site testing or Geotechnical tests, the request form or the project confirmations are
received.
The requests received shall be reviewed for adequacy. All the requests received are registered in the laboratory.
Separate registration for each division shall be maintained by the laboratory. The requests are registered by
assigning unique request number or job number and the sample number, as applicable. Where necessary the
sample coordinator shall seek the assistance of the respective division or department for verifying the adequacy
of the sample and the test request form. Respective Divisional procedures shall detail the process of acceptance
of the sample.
When the laboratory performs the sampling the same shall be carried out in accordance with the Section 5.07 of
this Quality Manual and the certificate of sampling shall be attached. The test request form shall be received and
the adequacy of the sample and request form shall be verified prior to collection.
Any abnormalities or departures from the standard conditions in the request or samples shall be reported to the
customer and such remarks shall be recorded in the test request form. The sample shall be accepted and further
processed only with the consent of the customer.
On completion of registration, the samples shall be identified with the request and sample number using
appropriate means viz : Sample tags / labels, marking with permanent marker, placing sticker on the sample
container etc. The identification shall remain intact till the disposal of the sample.
Transportation
When the laboratory performs the sampling or collection of samples from the customer premises, necessary care
shall be taken while transporting the samples to the laboratory, depending on the type of the sample. Essential
requirements as specified in the respective test methods or applicable local municipality regulations shall be
followed. Necessary precautions shall be taken to ensure that the identification of the sample (temporary
identification provided OR the customer identification, if available) shall remain intact during transportation. The
samples upon reaching the laboratory shall be handed over to the appropriate laboratory or to the sample
coordinator.
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Assurance Manager
Item Preparation and Allocation
Upon acceptance and registration, the samples shall be maintained in the appropriate designated areas
depending on the type of the sample. The Department In-charge shall be informed of the receipt of the sample
and the test request form shall be forwarded by the sample coordinator. Where necessary, the laboratory shall
maintain work instructions detailing the steps for handling the test items. The laboratory shall ensure to follow the
handling instruction, if provided with the sample.
On receipt of the test request form, the Department In-charge / Sample coordinator shall arrange for preparation
of the sample, if required as per the standard test method or as per the local municipality regulations, if any. The
work instruction shall be maintained by the laboratory, where appropriate or required, detailing the sample
preparation details. Where applicable, the portion of the sample for regular testing shall be maintained in the
department and the remaining samples shall be stored, properly identified in the designated storage area.
Scheduling and Performing the Test

The Department In-charge or the Sample Coordinator shall schedule the test taking into consideration factors
such as priority, standard requirements etc. The allocation of the test shall be based on the list of authorized staff
to perform the test approved by the respective Technical Manager.
As per the schedule, the assigned person shall perform the test taking all precautionary measures and safety
measures while handling the test item/s. Worksheets are filled by the person performing the test. Random
verifications shall be carried out by the Department In-charge / Supervisor or Sample Coordinator or any senior
staff. Such verifications, if performed, shall be identified by initialing the worksheet with the verified activity.
On completion of the testing, the worksheets shall be duly signed by the person who performed the test and shall
be forwarded to the Technical Supervisor / Department In-charge or Sample Coordinator.
Report Generation
The completed worksheets shall be checked by the Technical Supervisor / Department In-charge and shall be
forwarded to the data feeder to prepare the report. The draft report shall be prepared, where applicable and on
checking the final report shall be prepared. The final report shall be checked by the authorized staff as per the list
of approved signatories and on approval shall sign the report. The original report shall be forwarded to the report
delivery section and a copy along with the worksheet, request form other documents pertaining to the sample
shall be forwarded to the filing assistant for filing.
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Assurance Manager
The test reports along with the supporting documents and records shall be maintained for a period of not less
than five (5) years from the date of issue unless other wise requested by the customer in writing.
Storage
All non destructive test samples or portion of the samples, where applicable shall be stored in the designated
sample storage area. The samples shall be stored with proper identification. The laboratory shall ensure to
adopt, where applicable necessary environmental conditions for the storage depending on the type of the
sample, as required by the standard method or local municipality requirements.
Unless otherwise specified by the customer the samples shall be stored for a period of not less than one month
from the date of issue of the test results. Reference block samples shall be retained for a period of 15 days from
the date of issue of the report.
Disposal
After the sample retention period, the samples shall be disposed off. The disposal of the samples shall strictly
comply with the local municipality and other legal regulations. Appropriate measures shall be taken while
disposing the hazardous items.
PM-GD 04 Procedure for Handling and Control of Test Items
PM-ED 02 Procedure for Sampling and Sample Handling
PM-ED 03 Procedure for Sample Acceptance and Registration
PM-MD 06 Procedure for Receiving, Identification and Registration of Test Sample
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ASSURING QUALITY OF TESTS AND CALIBRATION Issued By Group Quality

RESULTS Assurance Manager
Several Quality Control measures shall be adopted by the laboratory to ensure that the results submitted by
laboratory are reliable and accurate and meeting all the requirements of the standard method as well as
customer requirements. Such measures include staff training, Internal Quality Control Program, Retesting,
participation on proficiency testing programs, Internal auditing, use of certified reference material etc.
Staff Training
The laboratory shall employ qualified and experienced technical staff appropriate to the nature of the tests
carried out. Section 5.02 of this quality manual explains in detail the staff training.
Internal Audits
Section 4.14 of this quality manual explains in detail the process of Internal Audits.
Internal Quality Control Scheme

This system is mainly formulated to ensure the quality of the test results produced by the laboratory. Depending
on the nature and type of the tests undertaken, several internal quality control methods are adopted by the
laboratory. Mainly the IQC programs are classified into two groups viz
a. Destructive tests
b. Non Destructive tests
In case of destructive tests, two identical samples are prepared and assigned to different persons for testing and
the results thus obtained shall be compared each other. In case of non destructive tests, a portion of the already
tested sample or a fresh sample is introduced and assigned to different persons and the results thus obtained
shall be compared each other as well as with the reported results, if available. Results of the testing shall be
within the laboratory acceptable limit.
Schedule for the Internal Quality Control programs shall be based on the samples received by the laboratory and
the Quality Assurance Officer shall monitor and allocate sample for Internal Quality Control Program.
Acceptance limits for such tests shall be maintained by the laboratory. In absence of an International or national
standard, the laboratory shall maintain work instructions for each type of the Internal Quality Control programs.
Use of Certified Reference Material

Where applicable and possible, the laboratory shall maintain certified reference material/s. These shall be used
to cross check the accuracy of the test conducted by the authorized personnel on a defined frequency. The
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ASSURING QUALITY OF TESTS AND CALIBRATION Issued By Group Quality

RESULTS Assurance Manager
laboratory shall maintain work instruction detailing the frequency and performance of the use of use of certified
reference material.
Retesting
When a test results casts doubts, the test will be repeated, where possible. The respective Technical Manager /
Unit Head / Technical Supervisor shall advise for the conducting of retest. Records of such retest carried out
shall be maintained by the laboratory.
If the results of retest deviate from the original results, necessary corrective action shall be taken immediately.
The Quality Assurance Officer shall be informed of the deviation in the results and the procedure for control of
non conforming work shall be followed.
Proficiency Testing Programs

Where applicable and practically possible, the laboratory shall participate in Proficiency Testing programs
organized by either the local bodies or International bodies. The results of the PTPs shall be evaluated and if
necessary appropriate actions shall be taken.
Routine Verifications / checks

In addition to the above mentioned quality control methods, routine verification of the testing process by the
senior level staff, verification of the equipments and accessories used and the performance of the staff shall be
carried out by the laboratory. Separate work instructions shall be maintained by the laboratory, where applicable,
detailing the type of the verifications / checks required and the frequency. Such checks might be a requirement of
the standard test method or developed by the laboratory based on previous experiences.
All the quality control programs are intended to ensure that the results issued by the laboratory are accurate and
reliable. This will increase the confidence with the customers thereby increasing the customer satisfaction.
PM-MD 01 Procedure for Internal Quality Control Program (IQC) - Material
PM-CD 03 Procedure for Internal Quality Control Program (IQC) Chemical
PM-MB 01 Procedure for Internal Quality Control Program (IQC) Microbiology
PM-CO 03 Procedure for Internal Audit
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REPORTING Issued By Group Quality

Assurance Manager
The Geoscience Testing Laboratory shall report the results of tests carried out accurately and clearly in
accordance with the specific instructions in the test methods and applicable local municipality or other legal
requirements. The reports shall include all informations requested by the customer and necessary for the
interpretation of the test results.
The test report shall include at least the following information unless a valid reason for not doing so, in which
cases the reason shall be stated.
a. Title
b. Name & Address of the laboratory and the location where the test has been carried out, if different from
the laboratory address
c. Unique identification of the test report and on each page
d. The name & address of the customer
e. Identification of the method used
f. Description of, condition of and unambiguous identification of the item tested
g. The date of receipt of the test item, where this is critical to the validity and application of the results and
the date of performance of the test
h. Reference to the sampling plan and procedures used by the laboratory or other bodies where these are
relevant to the validity of or application of the results
i. The test or calibration results with, where appropriate, the units of measurement
j. The name, function and signature or equivalent identification of person authorizing the test report or
calibration certificate and name of the person conducting the test
k. Where relevant, a statement to the effect that the results relate only to the items tested
l. Deviations from, addition to or exclusions from the test method, and information on specific test
condition, such as environmental conditions
m. Where relevant, a statement of compliance / non compliance with requirements or specifications
n. Where applicable, a statement on the estimated uncertainty of measurement; information on uncertainty
is needed in test reports when it is relevant to the validity or application of the test results, when a
customers instruction so requires or when the uncertainty affects compliance to a specification limit;
o. Where appropriate and needed, opinions and interpretations
p. Additional information required by the customer or specific test methods
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Assurance Manager
In addition to the above, if the test results contain the results of sampling, the following informations shall be
incorporated with the test report
a. the date of sampling
b. unambiguous identification of the substance, material or product
c. location of sampling
The laboratory shall maintain a list of approved signatories, who are authorized to sign the test reports and other
relevant documents. The original reports are issued to the customer and a copy along with all the supporting
records and documents including request form, worksheet etc. shall be maintained in the file. The test reports
shall be maintained for a period of not less than 5 years from the date of origin and this shall be extended further
if requested by the customer.
Either hard copies of the test results are issued to the customer or the results are transmitted electronically (fax,
telex or any other electronic or electromagnetic means). All the requirements specified in this Quality Manual
regarding the test reporting shall be met in both the cases.
Except in case of Geotechnical Investigation reports, one original report shall be issued. Any further copies
issued shall carry the remarks Duplicate copy. In case of Geotechnical investigation reports, four (4) copies of
the original reports are issued, unless otherwise explicitly stated in the contract.
In case of events, that casts doubts on the validity of the test results provided in any test report, the respective
Technical Manager / Unit Head / Technical Supervisor shall notify the customer of the fact promptly, in writing,
and also by telephone, if action is urgent. Necessary corrective action shall be taken and if required the test
report shall be withdrawn. The customer shall be informed in writing regarding the withdrawal of the test reports
and the corrective actions taken.
Where opinions and interpretations are incorporated with test reports, the laboratory shall identify the basis upon
which the opinions and interpretations have been made. The opinions and interpretations shall be clearly marked
as such in the test report.
Preliminary Report
Preliminary test reports shall be issued upon request of the customer on the approved simplified formats
ensuring that all mandatory information as required by the International Standard ISO/IEC 17025 : 2005 as well
as the particular test method shall be readily available at any point of time in the laboratory.
Preliminary test reports are issued only on completion of the complete test procedure i.e. to avoid the
inconvenience in preparation of the final test report including various other tests or parameters. Preliminary
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Assurance Manager
reports are issued with the approval of the authorized staff. Preliminary reports shall not be issued in cases
where the test results of one particular activity might mislead the customer without the complete information or
the associated test results. Adequate verifications shall be carried out in order to ensure that the results
submitted through preliminary reports are accurate and reliable. The final report shall be cross verified with the
issued preliminary report in order to ensure that the results issued through the preliminary report is the same as
the final report.
Subcontract Test Reports

When test report contains results of tests performed by subcontractors, these results shall be clearly identified as
subcontracted tests. A statement shall be incorporated in the test report This / these test/s Subcontracted to
subcontract laboratory name .
Upon request of the customer, the laboratory shall produce a copy of the subcontracted report.
Amendments to Test Reports

Amendments to the test reports after issue shall be made only in the form of supplement report, which include a
statement "this document supersedes test report Sr. No. issued on Date. The supplement report shall be current
dated and shall carry the original report number followed by the alphabet R to denote the revised report. In case
of further revisions, R1, R2 etc shall be followed.
PM-MD 05 Procedure for Data Recording, Review and Approval of Test Report
PM-ED 04 Procedure for Analysis and Reporting
PM-GD 05 Procedures for Reporting of Geotechnical Reports
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GEOSCIENCE TESTING LABORATORY Section Appendix A
ORGANISATION CHART Issued By Group Quality Assurance Manager
CHAIRMAN
VICECHAIRMAN
CHIEFEXECUTIVE
OFFICER
GROUP GROUP FINANCE GROUPQUALITY

LABORATORIES ASSURANCERESEARCH
ADMINISTRATION ANDPURCHASE &DEVELOPMENT
MANAGER
MANAGER MANAGER MANAGER
Appendix A
Page 1 of 4 Issue : 07 / 26.09.2016 Rev. : 0 / -
CHAIRMAN
VICECHAIRMAN
CHIEFEXECUTIVE
OFFICER
Group GroupFinance&
Group QA,R&D Administration
Manager Purchase
Manager Manager
Marketing HSE/BM WorkshopIn Chief

SeniorQAOfficer HRIncharge ITIncharge PurchaseOfficer
Manager Manager charge Accountant
Public Relation MarketingIn Vehicle Senior

QAOfficer HSE/BMOfficer ITAssistant StoreIncharge
Officer/s charge Controller Accountant
Calibration Administration Marketing Maintenance Mechanic/ Accountant

Technician Coordinator Executive Technician Electrician
Documentation LatheMachine DebtCollector

Clerk Operator
Appendix A
Page 2 of 4 Issue : 07 / 26.09.2016 Rev. : 0 / -
Chief Executive
Officer
GroupQAR&D
Manager Laboratories
Manager
Senior QA
Officer
QAOfficer
SalesIncharge
Technical Manager Civil TechnicalManager
(Dubai/Sharjah) Chemical /Microbiology
(Dubai) SalesExecutive
UnitHead UnitHead Unit Head

Material Geotechnical MaterialSharjah UnitHead UnitHead
Chemical
h l Microbiology
Technical Geotechnical Senior
Supervisor Technician Senior
Engineer SeniorChemist
Microbiologist
Dept.Incharge / Laboratory
Coordinator Geologist Technician Microbiologist
Chemist
Senior
Technician Environmental DataFeeder
DataFeeder Engineer
Laboratory
Technician Geotechnical Sample
DataFeeder Coordinator
Operations
Assistant Incharge
Technician
Sampler/s
GeotechnicalSite
Coordinator
DataFeeder
Drillers/CPT
Sample Operators
Coordinator
ReportDelivery AssistantDriller
Coordinator
Appendix A
Page 3 of 4 Issue : 07 / 26.09.2016 Rev. : 0 / -
CEO
GroupQA,R&D
Manager Laboratories
Manager
SeniorQA
Officer
QAOfficer
SalesIncharge
TechnicalManager Civil Technical Manager Technical Manager Civil

(AbuDhabi) Chemical/Microbiology (AlAin) SalesExecutive
(AbuDhabi)
UnitHead Material UnitHead UnitHead UnitHead UnitHeadMaterial

AbuDhabi Geotechnical Chemical Microbiology
Technical Geotechnical Senior TechnicalSupervisor

Supervisor Engineeer Senior Chemist Microbiologist Material
Senior
Senior Geologist Chemist Microbiologist Technician
Technician
Laboratory
Environmental
Laboratory Data Feeder DataFeeder Technician
Engineer
Technician
Sample Assistant
Assistant Geotechnical DataFeeder Technician
Operations Coordinator
Technician
Incharge
Sampler/s DataFeeder
Data Feeder GeotechnicalSite
Coordinator
Sample
Drillers/CPT
Coordinator
Operators
Reportdelivery
Coordinator Assistant Drillers
Appendix A
Page 4 of 4 Issue : 07 / 26.09.2016 Rev. : 0 / -
GEOSCIENCE TESTING LABORATORY Section Appendix B
DOCUMENTATION STRUCTURE & INDEXING OF Issued By Group Quality

DOCUMENTS Assurance Manager
Quality Manual
Corporate Procedures
Divisional / Departmental Procedures
Work / Technical Instructions

(Corporate / Divisional / Departmental)
Documents
Forms External / Internal origin
Appendix B Issue : 05 / 01.05.2007 Rev. : 05 / 01.09.2014

Page 1 of 3

B. Indexing
All documents shall be indexed in order for easy traceability and to reflect the issue and revision status. The
indexing shall be of the format
For Quality Manual, Corporate / Divisional Procedures, SOP Procedure, HSE Manual (xx-yy-Sr.No.)
For Work Instruction (xx-Sr.No./Year)
For Technical Instruction (GTL/xx-Sr.No.)
For In-house Test Procedures (xx-Sr.No.)
For Forms (yy/zz-Sr.No.)
Where xx denotes the type of the documents

yy denotes the origin of the document
zz denotes department / process (optional where applicable)
GTL denotes Geoscience Testing Laboratory
Sr. No. denotes for the identification number
Type of document Index

Quality Manual QM
Procedures PM
Work Instructions WI
Standard Operating Procedure SOP
EH S Manual EHS
Technical Instructions TI
In-house Test Procedures IHTP
Origin of document Index

Corporate CO
Material Division MD
Geotechnical Division GD
Chemical Division (Material) CD / CH (Forms)
Chemical Division (Environmental) ED / CH (Forms)
Microbiology MB
EHS/Building Maintenance EHS
Maintenance MT
Quality Assurance QA

Page 2 of 3

HR/Admin HR
Sales/Marketing SM
Finance/Purchase FP / PU
IT IT
Example
The Quality Manual shall be identified as (QM-CO-01)

Work Instruction shall be identified as (WI-01/2010)
Technical Instruction shall be identified as (GTL-TI-01)
In-house Test Procedures shall be identified as (IHTP-01)
Forms shall be identified as (MD/PC-01)
C. Color Coding
Based on the division of origin, documents are identified with color as detailed under :
Quality Manual, Corporate Procedures, SOP Procedures, HSE White

Manual, Work Instructions, Technical Instructions, In-house Test
Procedures, Forms, EHS Procedures
Material Procedure Yellow
Geotechnical Procedure Blue
Chemical / Microbiology Procedure Green

Page 3 of 3
GEOSCIENCE TESTING LABORATORY Section Appendix C
LIST OF ABBREVIATIONS Issued Group Quality

By Assurance Manager
Chairman CH
Chief Executive Officer CEO
Group Quality Assurance Manager GQAM
Laboratory Manager LM
Senior Quality Assurance Officer SQAO
Unit Head UH
Technical Manager( Chemistry/ Microbiology) TMCMB
Technical Manager (Material) TMM
Department In-charge DIC
Technical Supervisor TS
Environmental, Health and Safety Manager EHSM
Quality Assurance Officer QAO
Geoscience Testing Laboratory GTL
Sales In-charge SIC
Marketing In-charge MIC
Sales Executives SE
Marketing Executives ME
Group Finance / Purchase Manager GFPM
HR In-charge HRI
Workshop In-charge WI
Dubai Municipality DM
Dubai Accreditation Center DAC
Appendix C Issue : 05 / 01.05.2007 Rev. : 08 / 27.01.2017

Page 1 of 1
GEOSCIENCE TESTING LABORATORY Section Appendix D
Group Quality
DUTIES AND RESPONSIBILITIES Issued By
Assurance Manager
1. Chairman
o The Chairman shall provide with the necessary authority and resources to carry out for the effective
implementation of the management system.
o Provide direction to executive management on the company wide strategy, mission and vision towards the
continuing suitability of the business and management system.
o Provide direction to executive management team regarding future plans and expansions of the company.
2. Vice Chairman
o Assists the Chairman in providing the necessary authority and resources to carry out for the effective
implementation of the management system.
o Assist the Chairman in providing direction to the executive management on the company wide strategy,
mission and vision towards the continuing suitability of the business and management system.
o Assists the Chairman in providing direction to the executive management team regarding future plans and
expansions of the company.
3. Chief Executive Officer (CEO)

o The Chief Executive Officer shall ensure that the necessary resource requirement are fulfilled and
provided in a timely manner for the smooth running of the laboratory.
o Shall communicate to executive management team the direction provided by the top management and
ensure the plans of each division and departments is aligned to support the direction provided.
o Attends the management review meeting, discuss the reports from various divisions and departments
and necessary actions shall be recommended or initiated.
o The CEO authorizes the appointment of all staff required for the proper functioning of all the divisions
and departments.
o Reports from various divisions shall be discussed during the management review meeting and
necessary improvement or expansion activities are proposed to the Chairman.
o Carry out regular review of the performance of the senior management staff. Propose to the Chairman
for the necessary promotions or other additional benefits.
4. Group Quality Assurance Research and Development Manager

o The Quality Assurance Manager shall act as the Management Representative and assist the CEO in
assuring the effectiveness of the implemented management system of the entire organization.
Appendix D Issue : 01 / 01.09.2014 Rev. : 05 / 27.01.2017

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Group Quality
Assurance Manager
o Responsible for issuing the Quality Manual and its associated procedures.
o The QAM represents GTL on all matters related to quality and reports directly to the CEO.
o Responsible for implementing the established quality management system and the applications of the
quality manual and its associated procedures. Including verification of the implementation of the
established quality management system is fully implemented and maintained by the entire organization.
o Organizes and provide training to GTL personnel, broadly in the awareness of the quality systems, but more
specifically in the requirements of specific quality and work procedures.
o Approve the annual schedules for Calibrations, Internal Audits, Internal Quality Control, Maintenance
programs etc.
o Ensure that Internal Audits are carried out promptly as per the schedule or whenever deemed necessary.
o Ensures that non-conformances are promptly investigated and appropriate corrective action is given to the
non-conformances. He / she shall verify the implementation of those corrective actions.
o Schedule the Management Review Meeting. Attends the meeting and prepare the minutes of the meeting
and distribute copies to all the attendees of the meeting. Follow up with the respective division / department
the actions to the directives of top management discussed during the Management Review Meeting.
o Reviews and approves the distribution of quality manual and associated procedures.
o Reviews and approves records related to Internal Quality Control Programs, subcontract records, quality
check program, proficiency test results etc.
o Summary report of the Internal Audits, External Audits, Calibrations, Proficiency Testing Program Results,
complaints received, Internal Quality Control programs carried out etc. shall be reviewed during the
Management Review Meeting.
o Review the documents maintained by the laboratory as per the Document Review Schedule and inform the
concerned regarding any revisions, updating or addendums.
o Authorize the list of approved subcontractors and list of approved suppliers based on the evaluation results.
o Prepare summary of the customer satisfaction survey and present to the Management Review Meeting
along with any proposed improvement activities whenever required.
o Act as Internal Auditor and perform the audit in the assigned area as per the monthly schedule whenever
necessary.
o Represent GTL for all quality related audits and provide feedback to the management regarding the result
and communicate any improvements raised in the audit activity.
o Provide training to the staff under the Quality Assurance Department and carry out evaluation of their
performance.

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Group Quality
Assurance Manager
5. Laboratories Manager
o The Laboratories Manager shall represent all branches of Geoscience Testing Laboratory on all technical
matters related to the technical operations of the entire organization and reports to the CEO.
o Shall coordinate with the Marketing Manager with regards to the Technical aspects of the Tender /
Quotation preparation prior to client submission.
o Shall review the performance of the technical operations capabilities and discuss to the top management
the improvements needed to increase the services provided to clients.
o Ensures that all technical operations activities is in line with the directions provided by the top management
towards the continuing suitability of the business and management system.
o Shall provide support to all technical operations superiors with regards to the technical clarifications required
to the services provided by the organization.
o Shall attend the Management Review Meetings and discuss matters related to the technical activities,
expansion and improvements proposed for the entire organization.
6. Technical Manager
o The Technical Manager shall report to the Laboratories Manager related to the respective branch and
responsible for the overall technical activities.
o Shall ensure the technical activities of the branch are aligned, implemented, maintained and continually
improved in line with the established management system.
o Shall propose improvements / expansion required within the respective branch to enhance the services
provided to the customer.
o Ensures the reliability of the test reports issued to the client and whenever needed shall also authorized to
sign the reports issued by the laboratory.
o Ensures that all contractual quality requirements are met and complied with, so that the work is performed
completely in accordance with the specified requirements and standards at all times.
o Carry out regular review with the Technical Team in order to ensure that routine activities are completed
adequately to the maximum satisfaction of the customers.
o Coordinate for the evaluation of the supplier and the subcontractor.
o Ensures that adequate contract review in conjunction with the Marketing Manager / Marketing In-charge
before accepting any samples or signing of contract for testing services.
o Attend the Management Review Meeting and discuss matters related to the workload, manpower etc. and
the possible expansion and improvement activities.

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Group Quality
Assurance Manager
7. Unit Head (Material)

o The Head of Unit shall report to the Technical Manager related to the respective departments entire
Material Division technical activities.
o Ensures the reliability of the test reports issued to the client and shall be authorized to sign the reports
issued by the laboratory.
o Ensures that all staff under his/her control are adequately trained and experienced in their discipline to
perform their duties in a satisfactory manner.
o Carry out interview for the appointment of the technical staff for the respective department.
o Shall ensure that proper root cause analysis and corrective actions is done to all the non-conformities
received and ensures the continuous implementation of the corrective actions.
o Shall report to the Technical Manager with regards to the possible improvements needed for the smooth
operation of the Material Division technical activities within the branch.
o Shall ensure that proper root cause analysis and corrective actions is done to all the complaints received
and ensures the continuous implementation of the corrective actions implemented.
o Coordinate for the evaluation of the supplier and the subcontractor and ensure that all complaints received
are attended and root cause analysis has been carried out and the customer is informed about the actions
initiated.
8. Marketing Manager
o Shall report to Administration Manager on all matters related to the sales and marketing (interaction with the
clients, placing of quotations, review of quotations, follow up of orders etc.).
o Approves the commercial aspects of the quotations and monitor the status of the submitted quotations and
if required shall further review the commercial aspect of the quotation to suit the requirements of the client.
o Provides clarification and/or schedules visit with the client regarding concerns on the submitted quotation
and other visits is scheduled to discuss any requirements on the services offered by the laboratory.
o Coordinates with the Laboratories Manager / Technical Manager in interaction with the client, analyze their
problems, if any, and take necessary corrective / preventive actions.
o Reviews the confirmed orders based on the commercial aspect prior forwarding to the concerned technical
department for reviewing the technical aspect of the order.
o Prepares marketing strategy to further enhance the satisfaction of the clients availing the services offered
by the laboratory and attract possible new clients.
o Reviews customer surveys prior submitting the feedback to the QAM for analysis and reporting to the
Management Review Meeting.
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Group Quality
Assurance Manager
o Ensures all customer complaints are addressed accordingly with the coordination of the respective
responsible department to further provide satisfaction to the clients on the services offered.
o To undergo internal / external training programs, which GTL finds it to be useful for the nature of activity as
assigned.
o In case necessary, the quotations may be placed from the respective division and copy forwarded to the
marketing department.
9. Marketing In-charge
o Marketing In-charge shall report to the Marketing Manager on all matters related to the sales and marketing
(interaction with the customers, placing of quotations, review of quotations, follow up of orders etc.).
o Assists the Marketing Manager in addressing the clients concerns in the submitted quotation and provide
clarifications whenever necessary.
o Coordinates with the Laboratories Manager / Technical Manager regarding the clarifications required by the
client on the technical aspects of the submitted quotations.
o Ensures reliability of the quotations submitted to the clients and communicate to the client the relevant
conditions of the submitted quotation.
o Reviews the commercial aspect of quotation prior forwarding to the Marketing Manager for approval.
o Elevates to the Marketing Manager all the concerns of the client regarding the commercial aspect of the
quotation for possible negotiations.
o Registers the received customer complaint, prepares the necessary complaint form and forwards to the
Quality Assurance Department for processing the complaint.
o Follow-up the client to verify the effectiveness of the implemented corrective action/s regarding the received
complaint.
10. Group Finance / Purchase Manager

o The Finance / Purchase Manager is responsible for the overall activities in the department and shall
report to the CEO.
o He / she shall ensure the timely preparation of the invoices and submission of the invoices to the
respective clients.
o Follow up for the collection of payment in coordination with the Marketing In-charge.
o Prepare the monthly reports and balance sheet and submit to the CEO.
o Attend financial audits and present the data required by the auditors.
o Attend any financial related meetings and submit the financial reports to the management.

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Group Quality
Assurance Manager
o Evaluates the supplier from the point of the delivery and financial aspects.
o Prepare annual budgets and present in the management review meeting. Continuously monitor the actual
against the budget and the deviations observed shall be notified to the CEO.
o Ensure that all staffs working under the Finance / Purchase department are adequately trained to perform
their duties in a satisfactory manner. If required additional training shall be provided.
o Ensure proper maintenance of all documents and records related to the Finance / Purchase activities.
11. Group Administration Manager

o The Group Administration Manager is responsible for all activities related to Human Resources, HSE &
Maintenance, Sales & Marketing, Workshop and Information Technology departments.
o He / she shall be responsible for handling all personnel requirements including staff recruitment, formulating
HR policies, Staff welfare programs, follow up of evaluation of the staff.
o Ensures that staff recruitments are carried out as per the laid down procedure.
o He / she shall propose to the management staff welfare programs.
o Attends the Management Review Meeting and submit reports related to the activities in the department and
proposal for any further improvement and expansions.
o Based on the evaluation and proposals from the respective department heads, proposal shall be submitted
to the management regarding additional benefits of the staff.
o Shall submit monthly summary report regarding the staff appointments or resignations.
o He /She shall coordinate with the responsible departments regarding the resources and improvements
required in supporting the operations of the laboratory.
o Coordinate with the respective department managers / in-charge regarding the activities to enhance the
services provided to the operation of the laboratory.
12. HR In-charge
o Shall Assist the Administration Manager in the activities related to personnel.
o Ensures that staff recruitments are carried out as per the laid down procedure.
o Assist the Administration Manager in preparing staff welfare programs.
o He / she shall monitor the status of the employment and shall coordinate with the Public Relations Officer
(PRO) for processing all legal papers related to the appointment.
o Shall submit monthly summary report regarding the staff appointments or resignations.
o Propose, improve, recommend and amend the companys Code of Conduct.
o Monitor the implementation of the companys Code of Conduct.
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Group Quality
Assurance Manager
o Prepares and maintain the records / reports of raised employee grievances including its evaluation and
investigation.
o Conduct employees counseling whenever deemed necessary.
o Implement disciplinary actions to the erring employees as per companys Code of Conduct.
o Handle all recruitment activities of the company from applicant outsourcing, interviews, examinations, job
postings for vacancies and background checks.
o Arrange and prepare the documents needed to generate for the newly hired employees (i.e. offer letter, staff
appointment).
o Ensure all newly joined staffs undergo the necessary induction training adequately to perform their duties in
a satisfactory manner. If required additional training shall be provided in their respective assigned areas.
o Schedule and coordinate with the companys PRO for the processing of employees employment visa as
well as its renewals.
o Responsible in endorsement of newly hired employees to the requesting Division / Department after
recruitment stage.
o Generate monthly reports for the newly hired employees, transferred, resigned and terminated employees.
The same shall be communicated to Quality and other concerned Division / Department for records
updating.
o Resolve employee benefits concerns and disputes, serving as liaison between employee and management.
o Maintain confidential to explain benefits employees records and benefits data.
o Shall coordinate with employees to explain benefit changes.
o Process and document employees cash advances.
o Participates in the conduct of Management Review Meetings.
13. IT In-charge
o He / she is overall responsible for the IT management.
o Shall report to Administration Manager on all matters related to the IT.
o Ensure that adequate measures are taken to protect the data maintained electronically.
o Ensure that necessary protective measures shall be taken to protect the data from unauthorized access.
o Ensure that necessary backups shall be maintained for all electronic data.
o Ensure that the laboratory uses only authorized versions of softwares and propose to the management for
any software upgrading.
o Shall be responsible for the monitoring and maintenance of all communication, network facilities, printing
facilities, etc.
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Group Quality
Assurance Manager
o Shall provide recommendations regarding latest update in the data security system for all electronic data.
14. Unit Head (Geotechnical)

o Unit Head (Geotechnical) shall be responsible for the overall technical matters related to the
Geotechnical Division and shall report to the Technical Manager.
o He / she shall be responsible for tendering and quotation of Geotechnical activities and ensure that the
agreed price list approved by the Marketing In-charge shall be followed.
o Shall be responsible in processing the customer orders ensuring that the customer requirements are
met in accordance with the contract specifications and applicable standard methods.
o Ensure that adequate contract review is being carried out with respect to the technical matters and shall
advise the Technical Manager accordingly.
o Verify and approve the geotechnical reports submitted by the Geologists.
o Clarify clients doubts regarding the test results and testing procedures adopted.
o Ensure full compliance with the laboratories own policies and procedures as well as with the ISO / IEC
17025 and ISO 9001.
o Ensure availability of adequate resources to meet the customer requirements and where additional
resources are required, the same shall be communicated to the Technical Manager.
o Ensure good housekeeping in the department and ensure that all staff adapt to the necessary safety
measures while at work.
o Responsible for updating the demand of software regarding technical concerns with the approval of
Technical Manager.
o All invoices, submitted by the Finance department shall be checked for the technical matters against
the quotations.
15. Unit Head (Geotechnical Operation)

o He / she shall be responsible for the overall activities in the site operations (e.g. Site work and
conditioning, etc.).
o Ensure full compliance of routine operation of the Geotechnical Investigation works i.e site inspection,
site activities, job instructions to drillers, laboratory testing etc. in accordance with the laboratories own
policies and as per ISO / IEC 17025 and ISO 9001.
o Perform random site visits to verify compliance of the site activities.
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Group Quality
Assurance Manager
o Ensure that all equipments used in the site operations purpose where required are calibrated and
comply with the standard requirements.
o Ensure availability of adequate resources to meet the customer requirements and where additional
resources are required, the same shall be communicated to the Technical Manager.
o Coordinate with the Unit Head (Geotechnical) regarding the scheduling of site activities relevant to the
approved projects of the Geotechnical Division.
o Verify and approve the geotechnical site activity worksheets submitted by the Drillers.
16. Geotechnical Site Coordinator

o Responsible for implementing the site works scheduled and prepared by the Unit Head (Geotechnical
Operation).
o Responsible for site receiving and site inspection in coordination with Unit Head (Geotechnical Operation).
o Ensure the work on site is as per the standard, as per the customer requirement and is following all
necessary safety measures.
o Coordinate with Unit Head (Geotechnical Operation) for the maintenance and breakdown of machines.
o Ensure that all laboratory equipment and other office assets are maintained in good working condition.
o Carry out necessary preventive maintenance as per the scheduled plan for preventive maintenance.
o Arrange for the corrective maintenance of equipment in case of any breakdowns.
o Coordinate with the service maintenance engineers for any maintenance to be carried out outside the
laboratory area.
o Carry out in-house calibration of equipment as per the monthly schedule and submit the records to the
Quality Assurance Department.
17. Senior Quality Assurance Officer

o Assists the QAM in the implementation of the established Management System in all the branches of the
organization.
o Assists QAM in Management System Documentation and System Generation for all the branches of the
organization.
o Assists QAM in conducting Management Review Meetings and also assists in requesting respective
functions for the proposed action plans as discussed in the Management Review.

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Group Quality
Assurance Manager
o Conducts reviews to the existing Management System Documents verifying its continuous suitability for all
branches of the organization.
o Verifies Annual and Monthly Internal Audit Schedule and ensure proper execution based on approved
Internal Audit Schedule.
o Conducts Internal Audits based on the approved Internal Audit Schedule.
o Verifies the annual and monthly internal / external calibration schedule and verifies the internal calibration
certificates issued upon calibration of the equipment / measuring tools.
o Ensure that correction and corrective action done on the non conformities raised are verified for its
effectiveness.
o Verifies all technical training plan for technicians and ensure that assigned QAO is monitoring its proper
execution.
o Conducts Management System training based on schedule training plan and evaluates effectiveness of the
training conducted.
o Verifies list of all equipments, accessories and tools with the current status department wise.
o Verifies all Preventive Maintenance plan for equipment and ensure that assigned QAO is monitoring its
proper execution.
o Verifies all Internal Quality Control Program Schedule and ensure that assigned QAO is monitoring its
proper execution.
o Assist the QAM in representing the Laboratory in all External Audits.
18. Quality Assurance Officer

o Assists the QAM and SQAO in the monitoring of the established Management System in all branches of the
laboratory.
o Prepares Annual Internal Audit Plan and Internal Audit Schedule and conducts the Internal Audit based on
the approved schedule. Subsequently monitors the overall execution and status of the Internal Audit
Schedule.
o Conducts Site Inspection and confirm the extent of sites compliance to ISO 9001 and ISO / IEC 17025
standards and to the established Management System.
o Prepares Annual Training Plan and monitor proper execution of the scheduled training.
o Conducts Management System Training Based on schedule and evaluates effectiveness of training
conducted.

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Group Quality
Assurance Manager
o Prepares Annual Calibration Plan for In-House and External Calibration. Ensure that the schedule is being
executed and subsequently confirms the calibration status of all equipments. Pulls-out equipment from site
or different department for schedule of calibration.
o Ensure that the equipment needing external calibration is informed and requested to the Calibration Agency
in advance. (DM : 30 days and others : 15 days).
o Coordinates with the Department In-charge / Site Engineer / Supervisor regarding the advance pull out of
all equipments needing calibration and missing equipment for calibration.
o Ensure that the scheduled calibration of equipments is carried out by the Calibration Technician.
o Reports to QAM and SQAO missing equipments needing calibration for proper disposition.
o Pulls-out in advance all equipment on site needing calibration prior to its actual date of calibration.
o Checks the equipment performance / usability prior to returning of the equipment to the responsible
department using it.
o Prepare reports of OUT OF USE equipments and forward it to QAM and SQAO for verification and copy to
be forwarded to respective Technical Manager.
o Coordinates with the approved suppliers regarding the specifications needed in purchasing of equipments.
o Checks the equipment master list against the actual equipment for monitoring of current equipment
calibration status.
o Conducts In-house calibration of equipments based on monthly calibration schedule.
o Maintain the standard working environment of the calibration area. Working temperature shall be 22C to
25C respectively.
o Conducts initial assessment of the equipment calibrated and reports to QAM and SQAO any problem found
regarding the equipments.
o Maintain list of equipments, accessories, tools in all branches of the laboratory and update as necessary.
o Responsible for controlling of all equipments acquired by the laboratory and requests Documentation Clerk
to update the Quality Manual for the List of Equipments.
o Issues CAR based on the non-conformity found during the Internal Audit, compliance to established
Management System, Internal Quality Control Program, Proficiency Testing Laboratory, Laboratory
processes, etc.
o Verifies effectiveness of the proposed correction and corrective action implementation from the issued CAR.
o Prepared the Annual Preventive Maintenance Schedule of all the equipments and monitors proper
execution of the schedule.

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Group Quality
Assurance Manager
19. Calibration Technician

o Conducts In-house calibration of equipments based on monthly calibration schedule.
o Reports missing equipment to Quality Assurance Officer for coordination with the responsible Department
In-charge / Site Engineer / Supervisor for schedule of pull out.
o Checks the actual equipment information against the information in the Monthly Calibration Schedule and
report to Calibration In-charge if there are discrepancies.
o Maintain the standard working environment of the calibration area. Working temperature shall be 22C to
25C respectively.
o Conducts Intermediate checking of equipments as required by the standard.
o Conducts initial assessment of the equipment calibrated and reports to Quality Assurance Officer any
problem found regarding the equipments.
20. Documentation Clerk

o Shall be responsible for maintaining the documents related to the established Management System of the
Laboratory.
o Shall be responsible for updating the documents based on the distribution list in all Division / Department of
Geoscience Testing Laboratory.
o Assists the GQAM and SQAO in monitoring and controlling all related documents of the established
Management System.
o Follow-up different Division / Department regarding the completion of issued CAR and also conduct
verification of the proposed correction and corrective action of the issued CAR.
o Responsible for circulating communications from GQAM and SQAO related to the established Management
System of the laboratory.
o Responsible for maintaining External documents related to the established Management System of the
laboratory.
o Follow-up different Division / Department regarding the execution of the scheduled trainings and including
the record of this trainings.
o Responsible for maintaining record of In-house and External calibration.
o Responsible for updating the records of technical training for technicians.
o Maintain Annual schedule of Document Review and ensure to perform the review of the documents as per
schedule.

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Group Quality
Assurance Manager
21. Sales / Marketing Executive

o Assist the Marketing In-charge in coordinating with the clients regarding their inquiries related to the
services offered.
o Shall prepare client quotations and forward to Marketing In-charge for review prior submitting to the
Marketing Manager for approval and later submit to the client.
o Perform visits to potential clients for possible offering of services and future business opportunity.
o Responds to and follow-up on client inquiries through fax, telephone, email and personal visits.
o Assists in preparing pre-qualification submittals for the client on possible new project engagement and
coordinate with the client regarding the submittal.
o Forwards to the concerned technical department the confirmed orders for reviewing the technical aspects
prior releasing the order.
o Completes client questionnaires and forwards to Marketing In-charge for review prior submission to the
client.
o Provides necessary documents to clients when requested for pre-qualification purposes.
o Maintain and prepare computerized client and prospect clients database.
o Shall perform other duties as assigned by Marketing In-charge.
22. HSE / Bldg. Maintenance Manager / Radiation Protection Adviser

o Shall report to Administration Manager on all matters related to the HSE / Bldg. Maintenance.
o Responsible for the companys compliance to HSE policies.
o Ensures the health and safety requirement of the company complies with the legal boundaries of UAE laws
and regulations and applicable to local municipality requirements.
o Communicate with managers and team members of existing and potential hazards related to their work and
implement programs to eliminate these hazards.
o Draft, implement, reviews, monitor and update the companys safety policy.
o Ensure that all levels of the organization are well aware of their responsibilities for health and safety and
assist them in performing their responsibilities.
o Ensure that the companys safety department personnel is competent and equipped with qualified and
experienced
o Ensures that the companys safety department personnel are competent and equipped with qualified and
experienced safety officers.
o Maintains a suitable level of contact with the different federal agencies of the government of UAE.
o Ensures that all company business endeavors are inspected and reports generated
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Group Quality
Assurance Manager
o Verify that all accidents, near miss are properly reported, analyzed and investigated to provide appropriate
corrective and preventive action this preventing recurrence.
o Ensures that all pertinent documents are maintained in the HSE department.
o Promotes safety awareness to all levels of the organization and initiates or conducts trainings appropriate to
the nature of work assignments of employees.
o Evaluate effectiveness of the Emergency Preparedness Plan suitable for the workplace.
o Responsible for reviewing of the Health, Safety and Environment Manual and recommends any revisions if
the need requires.
o Attend the Management Review Meeting and submit the reports related to the Department as well as
proposed improvement plans.
23. HSE Safety Officer / Radiation Safety officer / Safety Inspector

o Establish safety policies for the laboratory appropriate to the type of volume and nature of the laboratorys
activity
o Review the manual, procedures & forms at a periodic intervals or when deemed necessary and propose for
revisions to upgrade the system.
o Assists the HSE / Bldg. Maintenance Manager in the implementation of all Safety policies established by
HSE department.
o Motivate and advise the site management and all subordinates to fulfill their obligations in health and safety.
o Inspecting the entire work site (internal and external) based on planned schedule making on-the-spot
corrections of unsafe acts of the workmen and taking suitable steps to eliminate all the unsafe conditions.
The Safety Officer / engineer will provide a Healthy Safety Inspection Report indicating all the unsafe
conditions prevailing at site, highlighting the status of rectifying such conditions.
o Perform routine site inspections, making on the spot corrective actions in case of observance of unsafe acts
of the workmen. Propose necessary corrective / preventive actions to create safe work atmosphere.
o Daily inspection report shall be submitted indicating all the unsafe conditions prevailing at the site along with
the actions proposed.
o Follow up recommendations made to the different sections regarding their counter measures done on
unsafe work practices.
o Ensures that all accidents and near misses are properly reported, analyzed and investigated to provide
appropriate corrective and preventive action and shall be communicated in all levels of the organization this
preventing recurrence.

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Group Quality
Assurance Manager
o Provide or conduct safety induction training for new employees as well as organizing refresher sessions
whenever required. HSE Department will maintain record of conducting such sessions.
o Maintain all documents and records related to the conduction of training and feedback.
o Conduct pre-job safety meetings with all subcontractors including manpower supply agencies before they
start of site and maintain minutes of such meetings.
o Responsible for planning the Emergency Preparedness Plan suitable for the workplace. The effectiveness
of the plan will be evaluated by the QA Manager and the Health / Bldg. Maintenance Manager.
o Attend safety trainings and communicate these trainings to qualified team members to upgrade and
enhance our safety implementation programs.
o Develop hazard control designs, methods, procedures and programs to protect the workplace and
environment.
o Prepare weekly and monthly safety summary report and submit to the Health / Bldg. Maintenance Manager
for review and approval.
o Performs other duties and responsibilities that may be assigned to him by the management.
o Responsible for all the staff in the HSE department and provide the necessary training to them.
o Evaluate the performance of the assistant safety officer and provide feedback to the Quality Assurance
Manager.
24. Geologists
o Receive the samples from the site drillers.
o Receive the samples from site, identify, label and store properly as per the defined procedure.
o Ensure that all samples are received from the site and maintained. To prepare also the monthly
disposal sheet approved by the Unit Head (Geotechnical).
o Preparation of the borehole logs based on the visual description of the samples.
o Responsible in logging the sample and making the sample description.
o Sampling in coordination with the Geotechnical Engineer as per the project specification.
o Monitoring the availability of supplies and notify the Unit Head (Geotechnical) when there is shortage of
supplies (spare parts).
o Ensure good housekeeping and ensure full compliance with all the safety measures where applicable.
25. Mechanics
o Maintain schedule for the Preventive maintenance of all the equipments used by the Geotechnical Division
approved by the Workshop In-charge .
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Group Quality
Assurance Manager
o Ensure that the preventive maintenance are performed as per the schedule.
o Maintain history card for all equipments used by the division detailing the repairs carried out, spare parts
replaced etc.
o Attend to any breakdown maintenance of the equipment as informed by the Site Engineer / Supervisor.
o Ensure that necessary safety measures are adopted while performing the work.
26. Drillers
o Perform the drilling operation at the site as per the Job Instruction received.
o Ensure that all activities at the site are performed as per the standard test method.
o Samples are collected, identified and stored as per the standard methods.
o Ensure adoption of necessary safety measures while performing the test at site.
o Record all the observations at the site in the specified worksheets.
o Inform the Site Engineer / Supervisor in case of any abnormalities are observed at the site.
o Inform the Site Engineer / Supervisor if any repairs / maintenance is to be performed for the rig machine.
o Ensure that only calibrated equipments / accessories, where required are used for the testing purposes.
o All samples collected at the site shall be identified properly and transported to the laboratory and hand over
to the Geologists along with the daily worksheets.
o Undergo any internal / external training programs which the organizations finds suitable for the nature of
activity performed.
27. Unit Head (Chemical)

o The Unit Head- Chemical shall be responsible for the overall activities in the Chemical Division and
shall report to the Technical Manager.
o He / she shall be responsible for scheduling and monitoring all the daily activities in the laboratory.
o He / she shall ensure that the staffs working in the department are trained adequately to perform their
duties in a satisfactory manner.
o He / she shall coordinate with the customer for clarification of any doubts related to all the testing and
test results conducted by the department.
o Propose to the Technical Manager regarding any expansion plans and or resource requirements in the
respective department.
o Coordinate with the Marketing Department for supporting the customer enquiries related to the
department.

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Group Quality
Assurance Manager
o Coordinate with the Quality Assurance Department regarding calibration schedule, Internal Quality
Control programs and Staff Training.
o Attends the Management Review Meeting and present the reports related to the activities in the
laboratory testing and any expansion or improvement actives proposed.
o Ensure the reliability of the reports issued to the client and shall be authorized to sign the reports issued
by the laboratory.
28. Senior Chemist (Environmental / Materials)

o He / she shall be responsible for all the technical activities in the laboratory and shall report to Unit
Head (Chemical).
o He / she shall take the charge of the department in the absence of Unit Head (Chemical).
o He / she shall assist the Unit Head (Chemical) in coordinating the daily activities of the department.
o He / she shall ensure that all samples received by the department are tested adequately as per the
standard test method.
o Shall ensure that only calibrated equipments are used for the testing purposes.
o Shall be responsible for checking the hand written worksheets are filled adequately during test
performances and submit to the Unit Head (Chemical) after initialing the worksheet.
o Ensure proper usage of consumable items and those items are maintained in safe manner.
o Ensure strict compliance with all necessary safety practices and equipments in the laboratory while
working and / or conducting tests.
o Undergoes any internal / external training programs which the organization finds suitable to the nature
of the activities performed in the laboratory.
o Maintains and controls stock of hazardous chemical items and record shall be maintained for the
consumption of the same.
o Performs the Internal Quality check samples assigned by the Quality Department.
o Coordinates with the Quality Assurance Department regarding the scheduled training activities of all
chemists in the department.
29. Chemists
o The chemists shall coordinate with the Sr. Chemist for the daily activities and shall report to the Unit
Head (Chemical).
o He / she shall perform the tests adequately as per the standards for all the samples assigned to him /
her.
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Group Quality
Assurance Manager
o Hand written work sheets are filled adequately during the test performance and hand over to the Unit
Head (Chemical).
o Maintains good housekeeping in the laboratory.
o Performs Internal Quality Check samples assigned by the Quality Department.
o Undergoes any Internal / External training programs which GTL finds suitable for the nature of work
performed by the laboratory.
30. Assistant Chemists

o The assistant chemists shall coordinate with the Chemist / Sr. Chemist for the daily activities.
o He / she shall assist the chemist to perform the tests adequately as per the standards for all the
samples assigned to him / her.
o Maintains good housekeeping in the laboratory.
o Undergoes any Internal / External training programs which GTL finds suitable for the nature of work
performed by the laboratory.
31. Environmental Engineer

o Directly reporting to the Unit Head (Chemical) regarding all monitoring activities.
o Conducts site visit of the area to be monitored for environmental investigation.
o Coordinates with the client regarding monitoring details (location, time, permits and gate pass if required,
safety measures needed, etc.) for the project.
o Make sure that all monitoring equipments are in good working conditions.
o Responsible for conducting in-house verification of monitoring equipments.
o Retrieves data from the equipments after each monitoring and handed it over for encoding.
o Responsible for the reports / documents checking after encoding before final report printing.
o Prepares schedule of all incoming site environmental monitoring.
32. Technical Supervisor

o The technical supervisor shall supervise the overall activities in the Material Division pertaining to the
particular branch and shall report to the Unit Head (Materials).
o Coordinate with the Departments In-charge for scheduling the daily programs and assigning the technicians.
o He / she shall clarify the customers doubts regarding the test methods or the test results.
o Perform site visits to ensure that the technicians are performing the test in accordance with the standard test
method.

Page 18 of 28
Group Quality
Assurance Manager
o Provide adequate training to the Technical Staff regarding the test methods and the system adopted by the
laboratory.
o Undergo any internal or external training program which GTL finds suitable for the nature of activity
performed.
o Perform random verifications of the testing carried out by the technicians and ensure that the technicians
follow the standard test methods.
o Monitor the performance of the test for proficiency tests and ensure that the tests are performed in a
satisfactory manner.
o Ensure all technical staff adapt to the necessary safety measures while performing the work.
o Ensure maintenance of good housekeeping in the laboratory and the premises.
o Propose to the Technical Manager (Materials) regarding any resource requirements as well as regarding the
improvement activities.
o Ensure prompt investigations when corrective action requests are received and report the outcome of the
investigations to the Unit Head.
o Shall be responsible for the checking and verification of the tests conducted and may sign the test reports
whenever proper authorization is given.
o Ensure that all the equipments and accessories used for the testing are maintained in good condition and
necessary preventive maintenance is carried out at regular intervals.
o Ensure that only calibrated equipments, where applicable shall be used for the testing.
o Ensure that test reports are delivered to the customers within the agreed period.
33. Department In-charge

o The Department In-charge shall be responsible for the overall activities in the particular department and
shall report to the Technical Supervisor.
o Ensure adequacy of the sample and request form on receipt of the sample for testing and coordinate with
the sample coordinator for the acceptance of the sample where necessary.
o Maintain daily programs for the testing for the respective department and assign the technicians for
performing the test based on the list of authorized technicians to perform the specified tests.
o Ensure that day to day activities in the department are performed adequately and up to the complete
satisfaction of the customers.
o He / she shall clarify the customers doubts regarding the test results or the test methods.
o Ensure adequate supervision of all testing activities performed by the technicians in the respective
department.
Page 19 of 28
Group Quality
Assurance Manager
o Carry out random verifications of the testing activities performed by the technicians.
o Ensure that corrective action requests shall be promptly investigated and propose necessary corrective
action and monitor the implementation of the corrective actions.
o Ensure adequate checking of the worksheets and the test reports and approve the test reports for tests
related to the particular department.
o Ensure that the technicians and other staff in the department adhere to the necessary safety measures
while at work.
o Undergo any internal or external training program which the organization finds suitable for the nature of
activity performed.
o Ensure that Internal Quality Control samples and Proficiency Test samples are tested adequately and report
to the Quality Assurance Department within the target date.
o Ensure that all equipments and accessories used for the testing are calibrated and maintained in good
condition.
o Necessary preventive maintenance of the equipments are carried out at defined intervals.
o Inform the Technical Supervisor regarding any abnormalities in the performance of the machine observed.
o Ensure good house keeping in the department and the premises.
o Propose to the Technical Supervisor regarding any resource requirements or improvement activities.
o Ensure that the staff are adequately trained to perform the specified tests and of require necessary training
shall be provided.
34. Department Coordinators

o Department coordinators shall be responsible for the overall coordination between departments and division
and shall report to the Department in-charge.
o He / she shall assign duties for the delivery of the test reports promptly to the customers.
o All the responsibilities described for the Department In-charge shall equally applicable to the Department
Coordinator for the particular section.
35. Sr. Laboratory Technician

o The Sr. Laboratory Technicians shall perform the tests assigned by the Department In-charge as per the
standard test method and shall report to the Department In-charge.
o He / she shall assist the Department In-charge for the routine activities in the respective department.
o Provide training to the staff in the respective department as directed by the Department in-charge.
o Assist the Department In-charge in verifying the activities of the laboratory technicians and the assistants.
Page 20 of 28
Group Quality
Assurance Manager
o Ensure that all equipments in the respective department are calibrated and maintained in good working
condition.
o Ensure adoption of all safety measures while at work.
o Conducts Intermediate checking of equipments as required by the standard
o Undergo Internal or External training programs which the organization finds suitable for the nature of work
performed.
36. Laboratory Technician

o The laboratory technician shall perform the test assigned to him / her as per the standard test method
requested and shall report to the Department In-charge or the Section Coordinator.
o He / she shall ensure that worksheets are being filled adequately during the course of the test.
o All equipments used for the testing are maintained in good condition.
o Ensure that only calibrated equipments, where necessary shall be used for the testing purposes.
o Ensure adoption of necessary safety gadgets while performing the test.
o Ensure proper house keeping in the laboratory and the premises.
o Undergo any internal or external training programs which the organizations finds suitable for the nature of
activity performed.
o Conducts Intermediate checking of equipments as required by the standard.
o Perform tests for the Internal Quality Control Samples and Proficiency Test Samples and report to the
Department In-charge.
37. Assistant Technician

o The assistant technician shall perform the test assigned to him as per the standard test method under the
supervision of the technician / technical supervisor and shall report to the Department In-charge or Section
Coordinator
o Assist the technician in preparing the samples for testing as per the standard test methods.
o All equipments used for the testing are maintained in good condition.
o Ensure that only calibrated equipments, where necessary shall be used for the testing purposes.
o Ensure adoption of necessary safety gadgets while performing the test.
o Ensure proper house keeping in the laboratory and the premises.
o Undergo any internal or external training programs which the organizations finds suitable for the nature of
activity performed.

Page 21 of 28
Group Quality
Assurance Manager
38. Maintenance Technician / Electrician

o Carry out the necessary preventive maintenance of the equipments as per the schedule and as directed by
the maintenance and logistics coordinator.
o Attend to breakdown maintenance as directed by the coordinator. On completion of the maintenance the
equipment shall be handed over in the presence of the respective Department In-charge.
o Ensure adoption of necessary safety measures while performing the duties.
39. Administration Coordinator

o Administer and monitor the processing and renewal of companys legal documents. (i.e. Trade license,
Chamber of Commerce Membership, etc.)
o Prepares, review and monitor the application and processing of contracts and renewal of warehouses and
labor accommodation/s leased by the company. (Head and Branch offices)
o Work alongside with the PRO in dealing with Government agencies, Real Estate, Labor Ministry and
Immigration.
o Handle and supervise the employees Health and Workmen Compensation Insurance. Conduct inquiries on
the current Insurance provider among the employees of the organization in coordination with Finance &
Purchase department.
o Oversee the management of the Labor Accommodation. Conduct weekly and monthly inspection at site and
assess the continuing suitability of the camp for use.
o Outsource properties, warehouses, labor camps and other required needs of the company.
o Prepares correspondences, reports, material acquisition and other documents related to the department.
o Perform other related duties required by the HR In-charge.
o Conduct company tour and HR orientation including the companys Code of Conduct and its history to the
newly hired employees and or visitor/s.
o Assist in the inspection / visitation on companys provided accommodation/s to monitor its suitable condition
as required by the Ministry of Health.
o Coordinate with Quality Assurance Department for QMS Induction Training and to HSE/Bldg. Maintenance
Department for Safety Induction Training for all newly hired employees.
o Complete and submit all the necessary records needed to maintain at Accounts Department for all new
employees for payroll purposes.
o Monitor and update regularly the employees master list whenever necessary including the 201 files of
employees comprising of visa, labor contract, individuals passport expiration and other legal documents.
o Facilitate the processing of labor application for the newly hired employees at Labor Ministry.
Page 22 of 28
Group Quality
Assurance Manager
o Prepare and arrange the necessary documents needed for Medical Insurance, Invitation Letter as well as air
tickets for the newly hired employees.
o Record data for each employee such as address, monthly earnings, absences, computations of leaves,
leave absences, and other documents pertaining to employees benefits and compensation.
40. Public Relation Officer

o Facilitate in the application and processing of all visa types, employees labor ID cards and employment
certificates to the concerned governmental agencies.
o Handles contracts and legal documents for the organization.
o Facilitate the company registration and license renewal and other legal documents with the appropriate
government entities.
o Arrange the translation and attestation of all departments and organizations legal documents.
o Deal with the Department of Immigration, Department of Labor and other division of the government
concerning about visa messaging, visa cancellation.
o Prepare, submit, and collect documents to the concerned government agencies that will facilitate the
smooth working condition of each people in the organization. Keep abreast with the current labor and
immigration laws and respond quickly to the staff liaises and shall build and maintain good public relation
with the government and other entities.
o Deal with RTA for the renewal and approval of the company vehicle registration.
o Coordinate and deal with the Civil Defense authorities for the application and acquisition of warehouses
offices and vehicles (transportation of Radioactive Material).
o Deal with Etisalat for the application and complaints on phone, internet and fax services provided for the
company.
o Shall deal with the connection, complaints and other inquiries to DEWA, ADWEA and SEWA.
o Deal with the registration, renewal and other transactions with Dubai Real Estate Department.
o Shall perform other related duties required by the HR In-charge.
41. Report Delivery Coordinator

o Coordinate to Geotechnical, Chemical and Material division regarding testing reports
o Shall ensure that the encoded reports are correct.
o Control monitor testing reports issued to clients.
o Responsible for collecting reports from Section Coordinators / Department In-charge after the testing.
o Issuing reports to clients.
Page 23 of 28
Group Quality
Assurance Manager
42. Sample Coordinator

o Shall be directly responsible in physically receiving checking and verifying samples brought by clients.
o Shall forward the Test Request filled by the Client to the respective Department In-charge.
o Shall verify existing confirmed order of the samples brought and inform the Department In-charge.
o Shall provide receiving copy to clients.
o Assign specific registration number to the samples and forward it in concerned departments.
o Assist in arranging the samples in test areas.
o Shall verify if the sample is described correctly in Test Request by the client.
43. Purchase Officer

o Process the requests received for purchases and ensure that all purchasing activities shall be carried out as
per the laid down procedures.
o Process the Purchase Orders based on the request received from various departments.
o Ensure that all items received are updated into the stock and verification of the stock shall be carried out at
defined frequencies.
o Negotiate and recommend execution of contracts for the purchase of supplies, services and equipment.
o Ensure competent quality execution of all regular purchasing duties and administrative works.
o Maintain complete updated purchasing records/data and pricing in the system.
o Support relevant departments with quotations and price comparison from various suppliers.
o Monitor and Coordinate with suppliers to ensure on-time delivery of the ordered items.
o Coordinate with suppliers regarding specifications of items / service required.
o Responsible for preparation and process purchase orders and documents in accordance with company
policies and procedures.
o Prepare suppliers evaluation and update approved suppliers list based on the evaluation results.
44. Workshop In-charge

o Responsible for scheduling work related to the repairs of vehicles including Rig Machine and Fabrication
works from all departments.
o Shall coordinate with all departments regarding fabrication works and ensuring requirements are being met.
o Ensures that all staff under his/her department are adequately trained and experienced in their field of
responsibility to perform their duties in satisfactory manner.
o Ensures that all works is performed completely in accordance with specified requirements.

Page 24 of 28
Group Quality
Assurance Manager
o Shall plan for conducting Preventive Maintenance of all Vehicles.

o Monitors on-going activities to ensure timely completion of works as scheduled.
o Ensure good housekeeping in the work area and ensure all staff adapt to the necessary safety requirement
in the work area.
o Reviews and evaluate vehicle maintenance records for possible improvements needed for the smooth
operation in the department.
o Shall report to the Administration Manager regarding suggestions on upgrading the facilities in the work
area to enhance the operation.
45. Unit Head (Microbiology)

o The Unit Head (Microbiology) shall be responsible for the overall day to day activities in the
Microbiology Department and shall report to the Technical Manager.
o He / she shall be responsible for scheduling and monitoring the daily activities in the microbiology
department.
o He / she shall ensure that the staff working in the department is adequately trained to perform their
duties in a satisfactory manner.
o He / she shall coordinate with the customer for clarification of any doubts related to the testing or test
results for the microbiology department.
o Propose to the Technical Manager regarding any expansion plans or resource requirements in the
Microbiology Department.
o Coordinate with the Sales / Marketing Department for supporting the customer enquiries related to
Microbiology testing.
o Attends the Management Review Meeting and present the reports related to the Microbiology testing
and resource requirements as well as any proposed plans for future expansions.
o Checks the worksheets and other records related to the microbiology testing and approves the test
reports.
o Coordinate with the Quality Assurance Department in scheduling the calibration, training and Internal
Quality Control programs.
46. Senior Microbiologist

o Responsible in Assisting the Unit Head for all the routine activities in the department.
o Conduct training to the new / staff in the department as per the yearly and monthly training plan.

Page 25 of 28
Group Quality
Assurance Manager
o Carry out microbiological analysis of water, waste water, food and environmental samples as per the
standards.
o Conduct sampling in various sites as needed. Make sure that all samples collected from the site are
properly labeled and identified.
o Update and maintain records of consumable stocks.
o Maintain good housekeeping in the testing area.
o Carry out in-house calibration of microbiology equipments as per schedule.
o Maintain records of equipment maintenance in the department.
o Undergo internal / external training programs which the organization finds suitable for the nature of the
activity performed.
47. Microbiologist
o Carry out microbiological analysis of water, waste water, food and environmental samples as per the
standards.
o Conduct sampling in various sites as needed. Make sure that all samples collected from the site are
properly labeled and identified.
o Maintain good housekeeping in the testing area.
o Ensure adoption of necessary safety measures while performing the test.
o Undergo internal / external training programs which the organization finds suitable for the nature of the
activity performed.
48. Sampler / Driver (Microbiology)

o Responsible for the collection of food and water samples from various sites. Makes sure of the
preservation of samples during transport.
o Have the chain of custody form available while transporting the collected samples to the laboratory.
o Responsible in the reports and invoice submission to the clients.
49. Sales In Charge

o Monitor and verify LPO issued by the client against the approved quotation.
o Follow up of payment with the customers.
o He / she shall clarify the customers doubts regarding the quotation.

Page 26 of 28
Group Quality
Assurance Manager
o Coordinates with Technical department and sample coordinator regarding the approved LPO
o Responsible for managing the sales team.
o Assist in the development of Marketing Plan, specifically advising on realistic forecast for each product
based on market trend and competitive activity.
50. Data Feeder

o Receive / collect worksheet and request.
o Encode data as per request and worksheets.
o Shall check and verify calculated values.
o Ensure encoded data / draft reports is completed and submitted for checking and verification in timely
manner.
o Take print-out and verify final reports for accuracy and completeness.
o Shall submit final reports to his / her immediate superior in timely manner.
o Responsible for cleaning assign computers including workplace environment.
o May provide office support as necessary.
o Coordinates with Technical and Quality Assurance department in regards with the latest revision of report
format
51. Filing Clerk

o Responsible for maintaining the record given by the technical department
o Coordinates with Technical and Quality department in regards with the latest revision of the documents.
o Responsible in filling of reports.
o Ensure that all Test Report was file in accordance to established management system of the organization.
o Make sure that the file box was label accordingly.
Secretaries / Assistants to a particular function shall carry out the activities in the respective function as per the jobs
assigned to the particular function. The responsibility of the final approval rests with the department in-charge /
section coordinator.

Page 27 of 28
Group Quality
Assurance Manager
The following arrangement is made in case of absence of the key personnel influencing the quality
Group Quality Assurance Manager (for quality related)

Group Finance / Purchase Manager (Finance / Purchase related)
Chief Executive Officer
Marketing Manager (Sales / Marketing related)
Laboratories Manager (Technical related)
Group Quality Assurance Manager Laboratories Manager
Sr. Quality Assurance Officer
Marketing Manager
Marketing In-charge
Group Finance / Purchase Manager
Chief Accountant
Laboratories Manager Technical Manager
Unit Head
Laboratories Manager
Technical Manager
Unit Head
Laboratories Manager
Sales In Charge
Technical Manager
Technical Manager
Unit Head (Material)
Technical Supervisor
Unit Head
Technical Supervisor
Department In-charge
HR In-charge Public Relations Officer
Administration Coordinator
Geotechnical Engineer
Unit Head (Geotechnical)
Geologists
Unit Head (Geotechnical Operation) Geotechnical Site Coordinator
Technical Manager
Unit Head (Microbiologist)
Sr. Microbiologist
Technical Manager
Senior Microbiologist
Unit Head (Microbiology)
Unit Head (Chemical) Technical Manager
Senior Chemist
Senior Chemist (Material/Environmental) Unit Head (Chemical)
HSE & Bldg. Maintenance Manager Safety Officer
In situation where more than one key personnel are absent, the Chief Executive Officer or the respective
Laboratories Manager shall issue a memo nominating all the deputies for each line of duty. The record of the memo
shall be maintained in the QAD.

Page 28 of 28
GEOSCIENCE TESTING LABORATORY Section Appendix E
Group Quality
DISTRIBUTION OF QUALITY MANUAL Issued By
Assurance Manager
Sr. No. Function Copy No.

1. Chairman 1
2. Chief Executive Officer 2
3. Group Quality Assurance, Research & Development Manager 3
4. Laboratories Manager 4
5. Technical Manager (Dubai / Sharjah ) 5
6. Marketing Manager 6
7. Group Finance / Purchase Manager 7
8. HSE / BM Manager 8
9. Workshop In-charge 9
10. HR In-Charge 10
11. Unit Head - Chemical (Dubai) 11
12. Unit Head - Geotechnical (Dubai) 12
13. Technical Supervisor - Material (Dubai) 13
14. Quality Assurance Officer (Dubai) 14
15. Quality Assurance Officer (Sharjah) 15
16. Unit Head Materials (Dubai) 16
17. Technical Supervisor Material (Al Quoz) 17
18. Department In-charge - Concrete (Block / Cubes) 18
19. Department In-charge - Soil / FDD 19
20. Quality Assurance Officer (Abu Dhabi) 20
21. Unit Head Materials (Sharjah) 21
22. Department In-charge - Durability 22
23. Technical Manager - Al Ain 23
24. Department In-charge - Aggregates 24
25. Department In-charge - Asphalt 25
26. Department In-charge - Steel 26
Appendix F Issue : 06 / 14.04.2014 Rev. : 04 / 27.01.2017

Page 1 of 2
GEOSCIENCE TESTING LABORATORY Section Appendix E
Group Quality
DISTRIBUTION OF QUALITY MANUAL Issued By
Assurance Manager
27. Quality Assurance Officer (Al Ain) 27
28. Unit Head Microbiology (Dubai) 28
29. Purchase Officer 29
30. Auditors copy 30
31. Dubai Accreditation Center 31
32. Senior Quality Assurance Officer 32
33. Sales In-Charge 33
34 IT In-Charge 34
35. Unit Head Materials (Abu Dhabi) 35
36. Unit Head Chemical (Abu Dhabi) 36
37. Unit Head Microbiology (Abu Dhabi) 37
38. Unit Head Geotechnical (Abu Dhabi) 38
39. Unit Head (Geotechnical Operation) 39
40. Technical Supervisor Material (Abu Dhabi) 40
41. Technical Manager (Abu Dhabi) 41
42. Unit Head Materials (Al Ain) 42
43. Technical Supervisor Materials (Al Ain) 43
44. Group Administration Manager 44
45. Site Laboratory TRI STAR 45
46. Department In-charge Geotextile 46
47 Technical Manager Chemical / Microbiology (Dubai / Abu Dhabi) 47

The copies maintained with the GQAM at DIC branch.
The copies maintained with the GQAM at DIC branch and soft copies in compact discs distributed as per the
instruction from DAC.
Appendix F Issue : 06 / 14.04.2014 Rev. : 04 / 27.01.2017

Page 2 of 2

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GEOSCIENCE TESTING

Technical Manager and Department Manager

To update organization chart including Assistant

Incorporate duties and responsibilities of Assistant

QM-CO 5.01 05 01.05.2007 02 27.11.2008 Update the linked section

Define the criteria in the selection of Internal

Inclusion of HR/Admin Department personnels

QM-CO 3.0 05 01.05.2007 02 21.03.2009 Revised ISO17025 to ISO/IEC 17025

To separate the distribution list of Abu Dhabi and

Remove the title from General Manager to Chief

To include titles of Senior Chemical Department In-

Include abbreviations for Senior Dept. In-charge

QM-CO 1.0 05 01.05.2007 03 22.10.2011 Removed General Manager after CEO

Changed Geotechnical Operations Manager to

Changed Senior Department In-charge to

QM-CO Revised to include newly hired staff

Changed Geotechnical Engineer to Geotechnical

Revised Organizational Chart Category from

QM-CO A 11 13.08.2013 06 01.09.2014 To revised Issuing Authority

To align section and title and to revised Issuing

Appendix E 01 01.09.2014 01 01.12.2014 To include Filing Clerk duties and responsibilities

To include Site Coordinator - Legoland Dubai &

QM-CO 1.0 07 01.09.2014 02 17.01.2015 To include Vision, Mission and Values

Appendix D To include test in Microbiology Department

Newly hired staff included in the list,

QM-CO 1.0 Issue : 07 / 01.09.2014 Rev.: 02 / 17.01.2015

We view customer commitments not only as contract but as covenant.

QM-CO 1.0 Issue : 07 / 01.09.2014 Rev.: 02 / 17.01.2015

QM-CO 1.0 Issue : 07 / 01.09.2014 Rev.: 02 / 17.01.2015

BUSINESS PROCESS MAP

QM-CO 1.0 Issue : 07 / 01.09.2014 Rev.: 02 / 17.01.2015

EXCLUSIONS Issued By Group Quality

QM-CO 2.0 Issue : 07 / 01.09.2014 Rev.: 0 / -

QUALITY POLICY Issued By Group Quality

QM-CO 3.0 Issue : 07 / 01.09.2014 Rev.: 0 / -

2. Duties & Responsibilities

QM-CO 4.01 Issue : 07 / 01.09.2014 Rev.: 0 / -

MANAGEMENT SYSTEM Issued By Group Quality

2. Quality System Processes

3. Resources and Information

QM-CO 4.02 Issue : 07 / 01.09.2014 Rev.: 0 / -

MANAGEMENT SYSTEM Issued By Group Quality

4. Monitoring and Measurement

5. Conformance and Continual Improvement

QM-CO 4.02 Issue : 07 / 01.09.2014 Rev.: 0 / -

DOCUMENT CONTROL Issued By Group Quality

1. Corporate Quality Manual

5. Forms & Other Documents of External Origin

DOCUMENT CONTROL Issued By Group Quality

b. Document Approval and Issue

d. Indexing and Colour Coding of Documents

e. Distribution of Quality Manual

QM-CO 4.03 Issue : 07 / 01.09.2014 Rev.: 01 / 27.04.2015

DOCUMENT CONTROL Issued By Group Quality

QM-CO 4.03 Issue : 07 / 01.09.2014 Rev.: 01 / 27.04.2015

QM-CO 4.04 Issue : 07 / 01.09.2014 Rev.: 0 / -

QM-CO 4.04 Issue : 07 / 01.09.2014 Rev.: 0 / -

SUBCONTRACTING OF TESTS AND Issued By Group Quality

GTL Inter Laboratory Subcontract

QM-CO 4.05 Issue : 07 / 01.09.2014 Rev.: 01 / 27.04.2015

PURCHASING SERVICES AND SUPPLIES Issued By Group Quality

Verification of Purchased Items

Shelf Life Items

QM-CO 4.06 Issue : 07 / 01.09.2014 Rev.: 0 / -