Professional Documents
Culture Documents
A STANDING
OVATION
Ross Ambroses cleaning crew comes ready
to rock at Floridas Wanee Festival
Page 30
Different by Design
The same-old, same-old doesnt
fit well in this Missouri companys
business strategy Page 16
In Business Since 1959
TUFF-JON
Portable Toilets | Holding Tanks | Hand Wash Units | Accessories
TJ Shorty
Sink
Lifting
Bracket
Lifting Bracket Towel Dispenser
Assembly Hand Washer
Sky Heater Available For
Corner Shelf Both Styles of
60 Gallon Rinse Tank
Tuff-Jon
TJ Handy Stand
Waterless Gel Touch
Dispensers The TSF Company Inc.
2930 S St. Phillips Rd. | Evansville, IN 47712
New!
P O R TA B L E R E S T R O O M O P E R AT O R
www.promonthly.com
Published monthly by
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5 Ways Your Business Is Most Vulnerable to Hackers whose products or services may be of interest to you. Your privacy is important
to us. If you prefer not to be a part of these lists, please contact Nicole LaBeau at
Dont let your guard down to cyber attackers who want to steal your nicole.labeau@colepublishing.com.
vital company information and take your money. - Clinton Henry
CLASSIFIED ADVERTISING: Submit ads online at www.promonthly.com/classi-
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A big cleaning crew from AAA Porta Serve APPEARS NATIONWIDE AND ON THE INTERNET. Not responsible for errors beyond
comes ready to rock n roll at Floridas first insertion.
Wanee Festival - Betty Dageforde DISPLAY ADVERTISING: Call Jim Flory at 800-994-7990. Pub-
lisher reserves the right to reject advertising, which in its opinion
ON THE COVER: A large crew from AAA Porta Serve is misleading, unfair or incompatible with the character of the
provides portable sanitation service for crowds at the annual publication.
Wanee Festival in Live Oak, Florida. Owner Ross Ambrose is
shown on location with a Hino 195 service truck with a Mas- CIRCULATION: 2016 circulation averaged 7,823 copies per
port pump from Engine & Accessory. (Photo by Rob Herrera) Jim Flory month. This figure includes both U.S. and International distribution.
42 Product News
44 Industry News
2018 WATER & WASTEWATER EQUIPMENT,
TREATMENT & TRANSPORT SHOW
Education Day: Wednesday,
February 21, 2018
Show Days: Thursday - Saturday,
February 22-24, 2018
COMING NEXT MONTH August 2017 Indiana Convention Center,
Indianapolis, IN
PROfile: A tech takes over in New Hampshire www.wwettshow.com
In the Garage: Is a service body right for you?
NEW PUMPER,
IF YOUR TRUCK IS YOUR OFFICE, MAKE SURE ITS A NICE OFFICE!
450 Gallon Slide-In
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8,495
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Cond Super 6 (70 CFM) 5.5 HP Honda
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July 2017
ADVERTISERS in this issue
COMPANY PAGE COMPANY PAGE COMPANY PAGE COMPANY PAGE COMPANY PAGE COMPANY PAGE
A F K N R T
Armal, Inc. .................... 12 Fatboy Outdoors ........... 46
KeeVac Industries, Inc. .... 6 National Vacuum
B Equipment, Inc. ......... 35
Robinson Vacuum Tanks 37 T.S.F. Company, Inc. ........ 2
N ow yo u ca n of fe r
c u s to m e r s p r i va c y at a n
e c o n o m i cal p ric e w it h
t h e S e l f i e , s tar t in g at :
$
15,990
T he g o any where, d o any t hi ng Se lf ie is ide a l fo r a ny
5 74 . 74 2 .4 6 1 3
satelliterestroomtrailers.com
promonthly.com July 2017 9
FROM the EDITOR
Contact us: PRO strives to serve the portable restroom industry with interesting and
July 2017 helpful stories. We welcome your comments, questions and column suggestions and
promise a prompt reply to all reader contacts. Call 800/257-7222; fax 715/546-3786;
email PRO editor Jim Kneiszel at editor@promonthly.com.
I
ts shaping up to be another successful summer for portable restroom
operators. Be firm in sharing your best advice on the number of
Construction is going gangbusters in many regions as a demand
restrooms needed for any event and dont back down when
for housing grows, and commercial development and infrastructure
improvements are moving forward. And special events what can you clients want to cut the order. Explain the consequences of
say? Everything from street fairs in every small town to the massive crowds ordering too few restrooms or services.
expected in certain locations for the Aug. 21 total eclipse of the sun are
keeping PROs on top of their game.
All this activity begs a question for restroom technicians: Who are your portable toilet, not so much. There is pee on the seat. There is pee on the wall.
worst users? Also, what job sites do you dread returning to for service or to There is a lake of pee on the floor. And thats just the pee dont even get
pick up a unit to take back home? I know a number of you will say construction me started on the colonic exorcisms that apparently take place in every stall.
sites are the worst, hands down. Ive heard PROs say construction workers Now I am intrigued. Running races that bad, really? The last time I ran
can be messy, and theres always that user or two who will take a cordless in a race was so long ago it was before the advent of portable sanitation.
drill to the walls to add their own ventilation just for the fun of it. Really. I once participated an 8K race with 30,000 runners and I am certain
there were no restrooms in sight. Now that I think about it, how did they pull
HEADED THE WRONG DIRECTION off those huge fun runs in the early 1980s without portable restrooms? You
But a blog post I read recently gave me a new perspective on the worst guys rock for providing a vital summertime service! But back to the story.
users, calling out a group I never would have suspected as some of the So Lacke met a portable restroom operator once who noticed she was
messiest and discourteous: marathon runners. Writer Susan Lacke, at www. wearing a shirt with a race logo. He asked if she was a runner, and then
competitor.com, bemoaned the habits of fellow runners as she explored this responded, Oh man, when it comes to this industry, runners are the worst.
portable sanitation crisis. The PRO went on to explain that first off, race organizers tend to under-order
If I walk into a bathroom at almost any civilized event venue, its clean units for the type and number of users. And second, runners tend to mess up
and odor-free. I am all but guaranteed the soles of my shoes will not stick every part of the unit with human waste, apparently liquids and solids, from
to the floor. I likely will not gag with disgust, she explained. At a pre-race those sticky floors to the toilet seat to the ceiling.
The ceiling? Lacke asked. But she didnt really want to know. However,
she could relate in years of running.
Im always floored by the sheer grossness of it all. But I never really
considered that runners were more disgusting users than, say, attendees of
a music festival, she wrote.
CALCULATING RATES
Time is Money
Do you ever think about what your time is worth?
Are your rates reflecting your worth? Charging different rates
for different services may make sense when you examine
factors like early morning cleanings or late-night deliveries.
Here are some tips for figuring it out.
promonthly.com/featured
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When potential customers are trying to find delivered right to your inbox, and youll stay
a portable sanitation company, they most in the loop on topics important to you!
likely are searching online. Theyll go straight
to your company website, which sets the
first impression that most folks will have connect
with us!
of your business. There are a few rules of
thumb that you should keep in mind while Find us on Facebook
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T
echnology changes at an alarmingly rapid pace and it may not be ex-
pected, or even possible, for you to keep current with the latest tech- Your employees may actually be more comfortable using
nology all the time. But when it does become necessary to upgrade their own devices, but even if you decide to assign company-
to new computers, tablets, smartphones, software or apps, its not only the
outlay of cash that can get expensive, its the cost of the work time thats lost
owned mobile devices, they are often a much smaller
installing new systems and getting staff comfortable using them. Even with investment than traditional desktop workstations.
a team of tech professionals, lost time cant be avoided entirely, but when
technology is DIY, the workflow of a company can be disrupted for days.
Here are some tips to help smooth a technology upgrade: mobile devices can be set up to increase access to data on those worksta-
tions, allowing it to be modified from a tablet or smartphone at home, on a
BEFORE DOING ANYTHING job site or pretty much anywhere.
1. Determine if its time. There are some clear indicators that some- 4. Consider storage and security. If your technology is becoming
thing needs to be done with a companys systems. If the maker of software more mobile, your investment will shift from workstations to data storage,
you are using no longer supports it, an upgrade is necessary. Likewise, if because tablets, notebooks and smartphones dont offer much in the way
computers are running slow or crashing frequently, or if the network can of storage. You can reduce the amount of on-site storage you need by go-
no longer handle the web traffic on a typical workday, something needs to ing with always-accessible cloud storage. This will shift your budget from
be done. Valuable time is being wasted and data might be compromised. spending on physical servers and other hardware to contracts for cloud stor-
If there are no obvious signs, you just have to determine if the benefits of age and data security.
updating outweigh the cost of waiting. 5. Determine your budget. Its good to have a dollar amount budgeted
2. Assess your needs. Dont upgrade for the sake of upgrading. And every year in order to keep technology up to date. Talk to your accountant to
dont simply upgrade to meet the needs of your company today. Assess see if and how technology upgrades are deductible. Some large technology
where your business is going and then plan for future technology needs. purchases may qualify for the Section 179 deduction, which allows a busi-
Do you anticipate company growth? Will you be adding staff and therefore ness to deduct all or part of the cost of new or used equipment in the year
more users on your system and traffic on your network? Are there things you it is placed in service rather than recovering the cost by taking depreciation
do in-house, such as payroll or billing, that you might benefit from outsourc- deductions.
ing and vise versa? If thats the case, upgrade your technology accordingly.
3. Think about mobility. Would your company benefit from fewer IMPLEMENTING CHANGES
desktop computers and more laptops? Can everything your employees do Once youve got a plan and a budget, the big switchover can begin. To
be done on a tablet or even a smartphone? Is it even up to you? A 2014 article make your system upgrade as painless as possible, take the following steps:
in PC Magazine claims, The business users demand has shifted from, Give 1. Let everyone know. Dont just spring the changes on your staff. Let
me the tools I need to get my work done, to Here are the tools I use. How do them know in advance that there will be some downtime and maybe a few
I get my work done with them? Talk to your staff about the direction theyd glitches. Surprise changes can be stressful for workers and that stress can, in
like to see technology go in your office. New hires as well as those already turn, affect customers because their expectations are not being met. Giving
on your staff probably own a smartphone, tablet or notebook computer and a quick heads-up to a customer that the best way to reach you today will be
know how to use them. The portability of these devices means workers dont a phone call because email might be down a few hours is better than finding
have to be tied to workstations. They can work anytime, from anywhere, 26 angry emails when the system is back up.
providing job flexibility. Your employees may actually be more comfortable 2. Back it up. Be sure all files are backed up and securely stored before
using their own devices, but even if you decide to assign company-owned starting any upgrading project or implementing any major system changes.
mobile devices, they are often a much smaller investment than traditional 3. Pick a quiet time. Unless its an emergency like a total system crash,
desktop workstations. your slow season is the best time of year to implement any technology up-
If desktop workstations are still part of your companys technology mix, grades or changes. Evenings and weekends may be a smart time to sched-
ule the actual switchover because no one will be using the systems at those
times. Take the old systems down after everyone has gone home and bring
the new systems up so the next day everyone is up and running. Flexible
4. Allow plenty of time for training before and after the changeover.
All new technology has a learning curve and requires training. Train your- and Affordable
self first, and then before you make the switch to new hardware or software,
mobile devices or apps, training should be provided for every employee who Financing
will be affected by the changes. Once the upgrades are in place and being
used in the real world, new questions or problems may arise, so provide ac- Options
cess to follow-up training too.
5. Ask for help. No one expects IT to be your strong suit. If it were, youd
probably own a tech company, not a portable restroom company. So con-
sider hiring experts. If your company is large you might have enough work
for a full-time tech person to install, maintain, train and basically do every-
thing necessary to keep computers, phones, software, servers, mobile de-
vices, apps, storage solutions and networks running smoothly. If you think
you only need someone to get you over the hump of upgrading, hire an IT
consultant as an independent contractor to figure out what you need and Financing for
see you through the installation and training. It will be money well spent
because it takes the pressure off you to be the jack-of-all-trades. Youll elimi- New and Used Equipment
nate stress by knowing youre buying exactly what you need, getting it in- Trucks Tanks Trailers Toilets Cameras Jetters
stalled right and using it to its maximum potential. Computer Hardware & Software
6. Dont assume the job is over. Maintaining technology is preferable
to ignoring it and having to do a major overhaul every five or 10 years. Heed 7 Church Road, Hatfield, PA 19440
Phone: 800.422.1844
those warnings that tell you when apps or systems need updating. And al- Fax: 888.883.9380
ways be open to staff suggestions on how to make technology better for ev- Visit our website: www.libertyfg.com
eryone. Call Michael DeGroat (ext 812)
DIFFERENT
BY DESIGN
Same-old, same-old doesnt fit well in this Missouri
companys business strategy BY KEN WYSOCKY
BUSINESS BACKGROUND
Springer also cites cooperation and respect between the companys
three owners as a key factor in their success. Before we make any decisions,
we bounce things off each other, he says. And if something doesnt work,
we scrap it pretty quickly. Other family members contribute heavily, includ-
ing Springers wife, Beth, who handles the books; their son, Tyler, the com-
panys assistant operations manager; and his sister-in-law (Greg Springers
wife), Natalie Springer, a special-events coordinator.
Springer brought valuable business experience to the table after spend-
ing 23 years in the home-building and home-lending industries. As such, he
takes a commonsense, dollars-and-cents
approach to running ORI, which receives
about half its revenue from construction
rentals. Special events generate another
25 percent and long-term projects (NAS-
But large, long-term contracts Above: Technician Ty CAR races and Royals games) contribute
alone dont explain the companys Springer works the hose the balance.
while his father, Gary
growth spurt. Managements blue- In the end, its pretty simple, he
Springer, holds the door,
print for gaining market share also as they service a row of explains. Dont spend more than you
includes an unyielding emphasis on Satellite Industries and make and generate at least a 9 percent
customer service, embracing produc- PolyPortables restrooms profit margin I was taught that was the
tivity- and profitability-enhancing at Kansas Speedway. minimum you should make. And when
technology, a focus on higher-margin Right: Ty Springer it comes to pricing, you never want to
products and services, and renewed returns the suction hose be the cheapest or the most expensive. I
marketing and branding efforts. to the hanger on a truck want people to do business with us be-
built out by FlowMark.
Springer also credits ORIs pre- cause of our service. When youre the
vious owners, portable sanitation cheapest, everything is based on price,
veteran Dennis Abbott (more than 30 years in the restroom not service. I want it based on both.
industry) and his son, Jeff, for making a smooth ownership Springer also reinvigorated the
transition and educating the Springers about the business. (Jeff companys branding efforts with three
Abbott still works at ORI as the operations manager and also re- simple strategies: putting extra-large
tains a minority ownership stake in the company.) He says he stickers on restrooms, revamping the
also learned a great deal by becoming a member of the Portable companys logo, and choosing Kansas
Sanitation Association International and attending the WWETT Show. City Royals blue as the company color. (Springer is a big Royals fan and
The willingness of people in this industry to help each other and provide owns season tickets.) The trucks sport a blue theme and the companys re-
information is astonishing, Springer says. Weve picked the brains of other strooms are blue.
operators for hours. How much do they pay employees? How do they find Our oval logo is everywhere, he says. Its all about brand recognition;
good employees? What are their profit margins? We asked a lot of questions. when people see our logo, they know right away who we are. Its a little thing,
but people underestimate the marketing value they provide.
ORI vehicles are ready for service at Kansas Speedway. The company has
(continued)
six Hino and International trucks built out by FlowMark and Progress Tank.
They all have aluminum tanks and Masport pumps.
DONT
SETTLE
FOR LESS
DEMAND THE
BEST.
What
we manufacture
does not need to be
replaced, this leads
to an ever lasting
relationship with
a customer.
Best
provides a full line
of Vacuum pumps
and available
parts, to
serve you.
L
ast week, Chris stopped at his local coffee shop before heading off to
work. As he sat at his usual spot near the counter, people were having a Have a plan and protect your data so the recently fired
heated discussion next to him and it became obvious they were having worker cant walk to your competitor with your latest
a marketing meeting for a local company.
leads or biggest accounts.
He knew it was a marketing meeting because the three employees left
the screens on their computers open to Marketing Plans. Much to his
amazement, they abandoned the table and were apparently in line (as Moreover, public conversations that should be held in private can undo
well as online). They left two smartphones and a couple of memory sticks a company quite easily. Recently, the same Chris from earlier was at the air-
out in the open. port while a gentleman next to him was on the phone with a colleague who
While reasonable predictions arent always correct, theres a strong needed access to a file. The helpful companion, within earshot of Chris, de-
possibility that sooner or later the company will experience a digital infor- cided it was a good idea to give his co-worker his personal password so he
mation breach. Moreover, its highly unlikely that anyone within the busi- could access the file. If Chris was an opportunist, he could have simply made
ness has taken a serious look at how its users operate to protect from this conversation with the unsuspecting traveler later and traded business cards,
sort of vulnerability. giving Chris his username and company along with his password. The busi-
The biggest risk for any company getting hacked is neither the firewall nessman would have been none the wiser.
nor the server. It is another problem altogether: social engineering. Social
engineering is when employees inadvertently (or out of malice) give cyber Phishing
thieves sensitive company or client information. While most businesses Remember those emails we once received from Nigeria, Lithuania or
may be eager to invest in cyber security measures, they often neglect invest- Romania that named us as the heirs to great fortunes? All they needed to
ing in shielding the most common attack motivated hackers use to gain ac- secure the millions owed to us was a credit card number. People fell for it
cess: employees. in droves. Then there were fake job postings that asked us for background
Lets review some of the socially engineered pitfalls that occur all too information. The postings looked legitimate and we gave them what they
often: asked for and we fell for that too.
Phishing has not gone away. It has become so sophisticated that we be-
Public Wi-Fi lieve it comes from our bosses or a supplier or a nonprofit we might support.
Public Wi-Fi is to your computer network as kryptonite is to Superman The links in the email are typically malware that can infect the entire net-
or garlic is to a vampire. Unless you are sending out information that is en- work and grab important files. Dont fall for it. When in doubt, always verify.
crypted via a secured site, never conduct any business from an unsecured An interesting fact: Millennials are more prone to falling for phishing than
Wi-Fi hotspot. older employees! Over-familiarity with and blind trust of technology can be
a dangerous thing.
Public places
In the space of two seconds in that coffee shop, it would have been pos- Vindictiveness
sible for a thief to take screenshots of the marketing plan with a smartphone, Remember the angry employee who was terminated? What precau-
or to swipe the smartphones and stick drives or even one of the laptops. Any tions were taken to make sure that he or she was immediately shut out from
document, especially any document with links to your organization, is all a the network? Terminated employees can sometimes be vindictive. Have a
cyber thief needs to get going. Never leave documents unattended. plan and protect your data so the recently fired worker cant walk to your
Ever hear of Visual Trespass? It is the practice of someone in any competitor with your latest leads or biggest accounts.
public space looking over your shoulder viewing your computer screen.
Heres an apt example: Alison, the head of tax and audit for a publicly traded Vendors
company, was traveling and noticed a stranger was trying to observe her Your computer network is only as good as who has access to that net-
computer screen in an airport while she was working. While the stranger work. Many cyber thieves have successfully snuck in through a back door
may have been rude (and not a cyber thief), Allison was misguided and care- by going through the networks of your vendors. This is a potentially huge
less working on financials out in the open. problem for any organization having a continuous relationship with suppli-
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844-972-6766 SAINT
SAINT
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ON LOCATION Technician Ryder Mock uses the Pathfinder Spray Cleaning
System from Satellite Industries to wash restrooms.
Restrooms are from Five Peaks, PolyPortables and Satellite
Industries. A PolyJohn Enterprises sink is in the foreground.
(Photos by Rob Herrera)
THE TEAM
AAA Porta Serve services a 6,000-square-mile area in north-
central Florida from its headquarters in High Springs and storage
yards in Live Oak and Branford.
Owner Ross Ambrose has a staff of THE JOB: Wanee Festival
eight Darren Fout, Ryan Fout, Ja-
LOCATION: Live Oak, Florida
mie Hinkle, Stephen Lewis, Steven
THE PRO: AAA Porta Serve
A Standing
Lopez, Howard Stewart, Dustin
Fletcher and office anchor Katie
Kleefisch. All helped with the Wanee Festival between route work,
along with 13 temporary workers pulled from a network of helpers
theyve developed over the years. Its something of a coveted posi-
Ovation
tion, Ambrose says. We make it fun and we take care of the crew,
and the only way you get to work with us is if somebody whos done
it vouches for you.
COMPANY HISTORY
The company was founded in 2000 by Woody and Kathy Jas-
A big cleaning crew from AAA Porta per as a retirement project. In 2014, when they were ready for real
Serve comes ready to rock n roll at retirement, they sold the business to Ambrose, who often helped
at festivals. He had been working in production management for
Floridas Wanee Festival film and television, and says a lot of the skills are the same logis-
tics, customer service, managing people. The company has about
BY BETTY DAGEFORDE 1,200 portable restrooms and 20 percent of their work is events, 35
percent construction, and 45 percent agriculture, tourism, military
and mining.
(continued)
2017
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A large crew of employees and
temporary workers served the
music festival. They are shown
with a 2017 Hino truck from
Engine & Accessory Inc. (Photo
courtesy of AAA Porta Serve)
MAKING CONNECTIONS
AAA has worked every event at the music park near Live Oak for 14
years, for clients that include different promoters Live Nation in the case
of Wanee Festival and the park itself for perimeter campgrounds. They
store units there year-round and have on-site cleaning facilities and septage
storage tanks. But Ambrose says they never take their position for granted.
We keep the customer happy and we work really hard, he says. We provide
a lot of new equipment, we make sure things work, we solve problems and
we bill fairly. They also keep a staff on site at larger events.
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IN THE SPIRIT
Ambrose has a very direct method of checking customer satisfaction.
Ill ask people when they come out, Did we meet your expectations? They
look at me funny but when they say, Yes, it was way better than I expected,
I know the guys are doing their job. Another clue is the snacks, drinks and
Get more news, compliments the guys received from campers.
Ambrose says the team really enjoys being part of this event. They all
information, have a sense of humor and enjoy the camaraderie. Its a lot of work, but its
fun. And when you know the crowd appreciates you, its nice.
and features
with our
MORE INFO
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Best Enterprises, Inc. www.lwiinc.com
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Check out (See ad page 19) Masport, Inc.
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Online Exclusives
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PolyJohn Enterprises, Inc.
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at 866/293-1502 www.polyjohn.com
www.fivepeaks.net (See ad page 47)
www.promonthly.com/online_exclusives (See ad page 17)
PolyPortables, LLC
Imperial Industries, Inc. 800/241-7951
800/558-2945 www.polyportables.com
www.imperialind.com (See ad page 48)
(See ad page 39)
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LE RESTRO
OM OPE
RAT OR
Challenging MOJO
Nashville
McNeely s Brandon
events brings special
Page 10
Music C
ity
expe
stars, back rtise to coun
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EVENT?
TM April 2013
www.promonthly.com
Producin
PORTABLE RESTROOM OPERATOR Resultsg
Cleanliness
is critical
Californ for
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ons Page
18
Fueled for
Have you recently SUCCESS Indianas Aardvark Tidy Toilets
keeps the pedal to the metal
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Georg Page
Taking
Music City
a Bow
FILE
COVER STORY oN locAtIoN
tHe JoB: Oregon Jamboree
locAtIoN: Sweet Home, Ore.
tHe PRo: Bucks Sanitary Service
MOJO
Brandon McNeely a need
(Photos by
for portable sanitation Peter Krupp)
at upscale
parties. So he started PoshPrivy,
where this compact Comforts of Home
At the oregon Jamboree restroom trailer is a popular offering.
(Photos by Patrick Durkin)
music festival, the crew
the teaM
at Bucks Sanitary Service
Lisa and Scott Weld, owners of Bucks
provides service that sings Sanitary Service in Eugene, Ore., have a
BY BettY dAGeFoRde sta of 10 an office worker, yard worker,
An estate manager for a country star in part-time mechanic and seven drivers.
Nashville saw the potential for restroom Lisa works in the office answering phones
and managing the creative and marketing
trailer service and dialed in to land exclusive side while Scott fills in on everything
outdoor events. By PaTrICK dUrKIn from management to running routes to
Nashvilles Brandon
Taking
maintenance. Five people worked on the
W
McNeely brings special hen Brandon McNeely graduated college about
Oregon Jamboree along with the Welds
and their three children, Maren, 9; Milah,
events expertise to country eight years ago, he couldnt see himself working in
an office-cubicle environment, even though he had
13; and Sten, 17; who are accustomed to
a Bow
just earned a bachelors degree in finance and economics.
Soon after, McNeely began working as an estate manager
Page 10 for country music star Ronnie Dunn, of Brooks & Dunn The very day we found out wed
fame, a job that requires regular 10-hour days overseeing the have to move our shop, somebody
Music City
performers 17-acre residence and 250-acre farm. As his work
the crew at Bucks Sanitary duties bounced him back and forth between the properties,
came through the door and said,
Do you want to buy Bucks back?
PRODUCT NEWS
provides service that sings McNeely learned he enjoys the energy and excitement
It was really a door closing, door
MOJO
surrounding fundraisers and other big events that drew large,
POSTERS
for oregon Music Festival well-dressed crowds to Dunns properties. opening, all in the same day.
Page 10 McNeely figured there must be a way for a businessman Scott Weld
with entrepreneurial instincts to become a regular part of that
excitement. He sifted through various ideas, but when nothing
coMpany history
took root, he returned to college about three years ago to get a
masters degree in finance and economics. In April 2012, Lisa and Scott Weld
Starting At
May 2011, McNeely stumbled onto his niche while reading having problems. The family made an oer
February 25 - 28, 2013, Indiana Convention Center to the founder and operated it for four
(continued) years as an add-on to their trash and septic
service business. In 1999, when Welds
father retired, they sold it to a national
35
solid waste company. Weld went to work
PoshPrivy Nashville, Tenn.
The White
for that company, then 10 years later tried
$
Producing his hand again at self-employment in the
Results
Owners: Brandon and Kristeen McNeely Tennessee
Reelcrafts spring-retractable
into a business before studying and analyzing to say it right.
set up shop at home for his trailers held 16 units each and a third trailer carried 20 (also company-built,
the idea further. His analysis of the Nashville
boutique restroom service,
to pick up toilets if theyre using an Explorer receiver from McKee Technologies, Inc.). The company That doesnt mean McNeely just flipped a switch and waited for
areas ability to support a boutique, high-end PoshPrivy. He operates used service vehicles to pull the trailers. business to build. He also networks with job-related companies to spread
portable restrooms company led him to Atlanta. the business with his wife, all in one spot. I probably his message by word-of-mouth.
Weld tried a new approach for the removal process. Sunday night
He spent a day there with the owner of an Kristeen, in Nashville. I started going around to party-tent rental companies because our
spent a little bit extra labor, and continuing Monday, the team pumped and moved all units to a single
business is mostly geared toward outdoor
staging area, which he felt simplified the job. Its easier to send a driver to
events, McNeely says. Probably 70 percent
but at least you dont pick up toilets if theyre all in one spot, he explains. I probably spent a little
bit extra labor, but at least you dont have to send somebody with a map to of our business (has been) from their
have to send somebody referrals.
Tips for Bringing go to this campground, get these six, go to another campground, get these
eight. Then you start leaving sinks behind and the (handicap unit) doesnt At the same time, he targeted event
the Wow Factor with a map to go to this fit. Its just a logistics nightmare trying to get the loads to work out. During planners to raise awareness of PoshPrivy.
Brandon McNeely wants people to be talking clients event Im genuinely ^^^ McNeely runs a power cord to his Porta Pal unit from
keepin itMusic
cLean
email list of every event planner I could find
go to another campground, Rich Restrooms. City customers organizing backyard around Nashville and middle Tennessee,
about PoshPrivys restroom trailers the minute they interested in being part of weddings and special
Jamboree events want
organizers a lot of amenities
required someone whenbe on site and available by McNeely says. I use a service called
walk out the door, no matter who they are and what a great
get wedding, reunion or
these eight. shopping
radio at for
all portable
times sosanitation
Weld, hisunits.
son and another member of the team stayed in ^^^ Satellite Industries Tufway restrooms are lined
MailChimp, up and
which ready
helps me to design
go before the
letters
the event. After all, people wearing wedding gowns, a motor home at one of the campgrounds. Oregon Jamboree, complete with lighting strung
eventinplanners
the front who
of themight
units.need my
tuxedos and fine footwear expect five-star restroom
whatever. When you deal with to target
Scott Weld floating
Venue vanities,
units wereCorian countertops,
serviced each night stereo,
from 11 p.m. to 2 a.m. At 6:30 restroom trailers. MailChimp works much
accommodations. brides and brides mothers, they ceramic
a.m. theyfloors andinflatscreen
started TVs.
on the campground units, finishing around 9:30 a.m. better than traditional mail. Event planners
Using a portable restroom doesnt have to be want the best. This is not just a DuringRounding
the day,out
theyhispumped
inventory outis 20
The
RVsPremiere
and 19 holding tanks 10 at the
^^^ McNeely adjusts the
need to think of you when giving portable
Reprinted with permission from PRO / February 2013 / 2013, COLE Publishing Inc., P.O. Box 220, Three Lakes, WI 54562 / 800-257-7222 / www.promonthly.com
components and improved servicing of the reel. The roller PORTABLE RESTROOM OPERATOR FILE
COVER STORY
bearing inside of the pillow block produces a smoother spool rotation and Music City Working for singer Ronnie Dunn,
MOJO
Brandon McNeely recognized a need
LASER
for portable sanitation at upscale
parties. So he started PoshPrivy,
where this compact Comforts of Home
restroom trailer is a popular offering.
easier operation. Models are available for 50-foot 1 1/2-inch I.D. low-pres-
(Photos by Patrick Durkin)
Nashvilles Brandon
McNeely brings special An estate manager for a country star in
REPRINTS
events expertise to country Nashville saw the potential for restroom
stars, backyard parties
sure air and water hose, 75-foot 1-inch I.D. and 75-foot 3/4-inch I.D. medi-
trailer service and dialed in to land exclusive
Page 10 outdoor events. By PaTrICK dUrKIn
W
Music City
hen Brandon McNeely graduated college about
eight years ago, he couldnt see himself working in
Starting At
an office-cubicle environment, even though he had
10
fame, a job that requires regular 10-hour days overseeing the
$
performers 17-acre residence and 250-acre farm. As his work
duties bounced him back and forth between the properties,
McNeely learned he enjoys the energy and excitement
surrounding fundraisers and other big events that drew large,
well-dressed crowds to Dunns properties.
McNeely figured there must be a way for a businessman
with entrepreneurial instincts to become a regular part of that
excitement. He sifted through various ideas, but when nothing
took root, he returned to college about three years ago to get a
masters degree in finance and economics.
Producing
Results
May 2011, McNeely stumbled onto his niche while reading
(continued)
ELECTRONIC
trailers are. Most people have never seen anything shopping for portable sanitation units.upscale portable sanitation company, and MailChimp, which helps me design letters
REPRINTS
includes working hot company to pump out the trailers before hauling them home from the event
and paper buildup on the interior walls of holding tanks. One packet is used Starting At
describe our features under Products and Pricing and show them in our then remodeled
weddings, it. It large
festivals, was our first unit,
reunions, so I wanted
corporate to make
fundraisers andsure it events.
other had a Once were in touch with companies that can help us, I try to meet with the
Gallery. Our trailers offer so many advantages, and pictures tell that story. modern, upscale look and feel, McNeely says. owners and essentially sell myself and our product to them, he said.
People look at photos of our trailers and say, Ive got to have that. Once we IfHepeople
started cant
the makeover
find you byquickly
removingwith the units
Google, free-standing
you dontpedestal
exist. Part of selling himself means being an expert in the field. Before
roll in and set them up, they walk into something special. sink, replacing vinyl for hardwood-style flooring, then installing designer launching his venture, McNeely joined the Portable Sanitation Association
And once they find you, your website must instantly project
lighting, floating vanities and automatic touchless faucets. To finish, he International and attended its annual convention and trade show in 2011. While
25
Plush interiors your brand
repainted and what
the interior with anyoure all about.
up-to-date You dont have to say
color scheme. there, he attended seminars and talked with experts to broaden his knowledge.
$
If anyone still has doubts about portable restroom luxury after study- much,
Next hebut youahave
bought to say
new 2012 it right.
three-stall Porta Pal restroom trailer from Rich More recently, he joined the National Association of Catering and Events
Membership:
Helps you grow your business
Provides access to best practices
Tells the world you are committed to excellence
Socially
Accepted
facebook.com/PROmonthly
twitter.com/PROmonthly
plus.google.com
youtube.com/PROmonthly
linkedin.com/company/portable-restroom-operator-magazine
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119
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