Professional Documents
Culture Documents
Improve -Meet with other -Collect data from -Take data from End of
communicatio employees and meetings meetings and use internship
n skills both departments -Acquire in Reception 8/25/16
orally and -weekly Reception Talking -Communicate
written coaching session Points from VP of effectively (daily)
with VP of Culture and with my team,
Culture and Training employees, and
Training -Always external clients:
-Communicate accommodate face-to-face,
with team, guests by using phone, and email
employees, and talking points, -Comments from
external clients offering beverage, guests in Guest
via email and and making them Experience Book
phone feel welcome -Feedback on
-Assist guests -Accomplish weekly reports
and welcome weekly goals in from supervisor
them to ALEX order to report to
AND ANI supervisor
-Weekly reports
to supervisor of
weekly goals and
accomplishment
s
-Go through -Ensure all books -Accurate End of
Redesign book and decide information has information will internship
Reception what needs to be been accurately be present in 8/25/17
Procedure changed, added, updated book
Book and/or omitted -Ensure all policies -Policies will be
-Update are updated adequately
necessary accordingly updated
policies -Double check -Consistent
-Ensure there is formatting formatting will be
consistent throughout final throughout the
formatting copy book
throughout book -Compare -Streamlined
-Streamline procedures to procedures
procedures reception needs based on
-Ensure ease of -Have co-worker Receptions
access look through book needs
and confirm -Easy to access
function ability and use for all
team members
-Overall, finished
product of
redesigned
Reception
Procedure Book
Improve -Implement new -Will be able to -New, functional, End of
Reception procedures implement procedures will internship
Operational -Create procedure be in place 8/25/17
Flow corresponding -Templates/forms -Implement
templates and/or will be approved by Forms/templates
forms my supervisor that align with
-Ensure -Take notes during new procedures
department team -Redesigned
procedures align meetings/documen procedure book
with company t positive feedback -Create outline
policies -Ensure a concise after team
-Introduce and consistent meetings and
redesigned weekly report to document
Procedure Book my supervisor meeting
to team takeaways
-Weekly team -Submit weekly
meetings reports from
-Weekly report to supervisor
supervisor
3-6 3
7-9 4
10-12 5