USNSE Madrid

Monthly

Message from the Officer in Charge

Welcome to the new USNSE Madrid Monthly newsletter! Our hope is that we can provide relevant,
helpful, information in a more consumable format for you. We will have reminders and refreshers
from the most crucial areas of our support, housing, medical, mail, and school program, as well as
updates as necessary for the other programs we provide.
With the summer in full swing and a fantastic 4th of July weekend behind us, Id like to
remind everyone to stay safe this summer, have a plan to minimize risk in all you do, and remain
vigilant as you and your families enjoy this amazing European tour in beautiful Madrid!

LCDR Dan Frias, USN

Officer in Charge

USNSE Madrid Official Facebook Page

SPANISH NEWS
The Local is a news
website for Spain,
written in English,
should you wish to
stay current on hap-
penings in Spain.
www.thelocal.es/
USNSE Madrid would like to
announce the launch of its
official Facebook page. We
will use it to disseminate com-
mand information in an official
capacity in order to keep the
Madrid community abreast of
any updates. Please visit the
page at https://
www.facebook.com/
USNSEMADRID. As this is
an official command page,
please take a second to review
the information disclaimer.
The Facebook page has been
constructed in accordance with
guidance from the Navy Social
Media regulation. For any
questions or concerns, please
contact the OIC or AOIC. We
will no longer be utilizing the
CAOC Facebook group to com-
municate with families so
please ensure you visit us!
 USNSE Madrid Monthly Page 2
July 2017

USNSE Operating Hours

All USNSE facilities,

Monday-Thursday are secured after normal
working hours. Please
0730-1500 refrain from contacting
NSE Housing personnel
Fridays outside normal working
0730-1300
Housing personnel
are available for
NSE CLOSURES FOR JULY
OFFICIAL
The Housing Office will be closed Tuesday July 25th BUSINESS
in observation of the Spanish Holiday, Feast of Saint
James the Apostle.
ONLY.
Any issues or con-
cerns outside of nor-
mal working hours
should be addressed
to the OIC or AOIC

Personal Identifiable Information (PII)

It is Navy Policy to re- In order to comply with other forms of PII as sys-
duce or eliminate the use recent guidance and the tems change as a
of Social Security num- Navys plan to reduce part of this effort.
bers (SSN) in Navy busi- the collection and use of Please remember to
ness processes wherever SSNs in official forms, always protect your
possible. The SSN is IT systems, applications, Personally Identifiable
one of the personal iden- shared drives, web por- Information.
tifiers most often used in tals and other collections
commission of identity associated with Navy
theft. The Navy has business processes, the
made great strides in re- NSE will be adjusting
ducing SSN use, but our practices and proce-
more remains to be done. dures relating to this and
 USNSE Madrid Monthly Page 3
July 2017

TRICARE Cares!
Medical Translations pretation at the time of
and Interpretation service/appointment is
available 24/7, through International SOS is now
All TRICARE Overseas International SOS providing medical record
Program (TOP) Pre- (ISOS). translation services for all
ferred Providers are able Call 900-812-193, Op- TOP Prime, TOP Prime Re-
International to proficiently communi- tion #1 (Medical Assis- mote, and transient benefi-
SOS also serves cate in English (both ver- tance). ciaries. Please register for
as the Prime bally and in writing), or an account at www.tricare-
Remote Primary able to provide English overseas.com (see attached
Care Manager translation and interpre- flyer). For more infor-
tation services at the mation, please contact Chief
time of service. Addi- Odhiambo at
tionally, telephonic inter-

Non-DoD School Program Information

INBOUND SCHOOL-AGE CHILDREN
In the event you are sponsoring an inbound family that has school-age children,
it is paramount that if they intend on enrolling at American School of Madrid
(ASM) that they start the process upon receipt of orders. Failure to do so could
result in non-availability at ASM. This is due in part to the fact that ASM is a
private college prep institution with limited space. NDSP Liaison is available
to for all questions and can be reached at lunar.odhiambo@eu.navy.mil.

SUPPLEMENTAL SUPPORT REQUEST

If a student is failing or is at risk of failing a course, Non-DOD School Program (NDSP) can authorize
funding. The sponsor should have the school complete the attached worksheet. The school/sponsor needs
to include a report card/progress report/grade report to assist NDSP in reviewing the need for tutoring.
Typically, NDSP can authorize one (1) hour/week of tutoring per subject. Once the request is received by
ndsp.education.europe@eu.dodea.edu, response will be sent within 2 business days. Supplemental Sup-
port is not normally authorized outside of the regular school calendar. However, there are circumstances
that will require Summer Assistance. Circumstances could include; failure of entire grade level, failed an
academic subject, student is at risk for promotion without summer intervention, student is at risk- school
plans to promote but without summer assistance student may be at risk in the next school year, and student
application to a school is identified as conditional by the receiving school pending the outcome of summer
assistance to improve skills to meet entrance requirements. For more information, please contact Chief
Odhiambo at lunar.odhiambo@eu.navy.mil or the Education Specialist Team at
 USNSE Madrid Monthly Page 4
July 2017

Medical

If you would like your

medical treatment docu-
be in English. If you
would like your medical Emergency Care:
ments uploaded in Armed documents to be translat- TRICARE defines an emergency as a serious
Forces Health Longitudi- ed into English, you can medical condition that the average person
nal Technology Applica- send them directly to In- would consider to be a threat to life, limb,
tion (AHLTA), please ternational SOS via the
contact HMC Lunar Secure Medical Transla-
Odhiambo at Lunarodhi- tion Portal. To find out How to Receive Care: In an
ambo@eu.navy.mil or how to create an account emergency, please go immediately to the
+34-696-224-180. AHL- in the medical translation nearest emergency care facility and then call
TA is the military's elec- portal, please see the at- International SOS, Medical Assistance, at
tronic health record tached flyer. Alternative- 900-812-193, Option 1. In the event that you
which can be accessed by ly, HMC Odhiambo can call 112 (Spanish Emergency Medical Ser-
a military provider from vice), you will be transported to the nearest
Note: ALL medical
any military hospital or public hospital. Please note that prior au-
documents are handled
clinic. Please do not send thorization is not required. However, contin-
in compliance with
your medical documents ued care must be coordinated to include sub-
Health Insurance Porta-
prior to contacting to sequent authorization and payment. TRI-
bility and Accountability
HMC Odhiambo. All CARE Overseas Program (TOP) Prime Re-
Act (HIPAA) Privacy
medical documents must mote beneficiaries must contact International
SOS at 900-812-193, Option 3, before leav-
ing the facility, preferably within 24 hours or
on the next business day. International SOS
If you would like to be offers a 24/7 real-time telephonic language
transported to one of the
TOP preferred hospitals,
please use the following
ambulance services:

Hospital Universitario Quiron

(Vitalia ambulancias): The following link lists all Tricare Overseas Program
902-656-067 (Spanish) (TOP) preferred providers and their specialties:
http://www.tricare-
Hospital Universitario Sanchinarro overseas.com/beneficiaries/resources/provider-
and Monteprincipe: search/search-
629-823-493 (English) re-
916-832-550 (Spanish) sults?region=&country=Spain&location=TOP%20Re
mote%20-
Unidad Medica Angloamericana: %20Ma-
This facility does not take emergencies. drid%2C%20Spain&radius=any&units=1&searchBy=l
 USNSE Madrid Monthly Page 5
July 2017

Passport Matters
RENEWING OFFICIAL
PASSPORTS
Service members and their
families can renew Official
Passports at the Embassy in
Madrid.
Appointments can be made at:
https://evisaforms.state.go
v/acs/default.asp?postcode
=MDD&appcode=1
Required documentation to apply for an
official passport:
Passport application DS-82/DS-11
Old official passport
Evidence of identity (Military ID/driver
license)
One photo must be in color 5x5cm taken
within the last 6 months without
eyeglasses
Form DD-1056 More information from the
Duty orders State Department on pass-
ports and passport renewal
A letter stating the need for an official
passport and supplying the appropriate can be found at
date and signed by a responsible official is https://es.usembassy.gov/u-
acceptable confirmation of the authoriza- s-citizen-services/passports/
tion for the passport. The applicant may
not sign or approve his/her own authoriza-
tion.

Accessing the U.S. Embassy Navy Exchange

Access to the NEX locat-
ed at the Embassy is
available from Monday
through Friday, 1000-
1700. In order to access
the NEX, you must make
it clear to the sentries
that you are visiting spe-
cifically for NEX ser-
vices. Upon request for
ID, your NATO ID
should be provided.
Your military/dependent
ID is a secondary option.
If confusion persists, let
the sentries know you
are on the NATO access
list for the NEX. If, for
some reason, there is still
confusion at the access
point, ask them to call
Mr. Richard Cantillo (34-
91-587-2581) at the NEX
who will personally escort
Parking on the Embassy
compound only occurs if
there is space available.
You will be turned away
if the visitor stalls are full.
There is a parking garage
outside of the Embassy to
accommodate, for a fee.
The access list, which
contains names and DoD
ID numbers of our
spouses, is provided by
NSE Madrid directly to Ensure your
the NEX, who in turn
information is
submits it to the Ma-
rines at Post 1, and the provided to
outer gate.
USNSE Madrid!
If you have not provid-
ed your or your de- Patience when
pendents information dealing with
to NSE Madrid, you are the Embassy
more than likely not
Security is
going to be allowed
extremely im-
entry. If you wish to portant. We are
submit your infor- guests of the
mation, please email
Embassy, and
Chief Planas. He is
being spon-
also available for any
sored to enter
questions or concerns
for services is a
privilege.
 USNSE Madrid Monthly Page 6
July 2017

Transportation

Access to the NSE on Base Retamares no longer requires you to contact the NSE prior to your visit.
You can park at the lot inside the gate adjacent to the Security Office. Your passport or NATO ID will
be required for entry. A visitors badge will be issued allowing you to gain access on foot to the NSE
building. If you have need to bring your vehicle on base, access will be granted on a case by case basis.
Examples are for MWR rental equipment pick up or large packages from the post office.

International Drivers Permit (IDP) is a valid form site

of identification in 150 countries worldwide and con- https://travel.state.gov/content/passports/en/go/safety
tains your name, photo and driver information. It /road.html
translates your identification information into 10 lan-
guages so it speaks the language even if you don't.
Most countries highly recommend an IDP. An IDP
gives you peace of mind while you're out exploring
the world - even if you're not planning to drive!
Please visit http://www.aaa.com/Vacation/idpf.html
for more information.
While it is not mandatory in Spain, it can be a huge
convenience. For additional guidance on driving
overseas please see the State Department travel web-

DOD Foreign Clearance Guide Travel

Per the DOD Foreign Clearance Guide EUCOM requires all DOD Military,
DOD Civilians, DOD family members and DOD-sponsored contractors to
enroll in the DOS's smart traveler program (https://step.state.gov) prior to
entering or traveling within the EUCOM AOR, regardless if theater clear-
ance/country clearance is required.
 USNSE Madrid Monthly Page 7
July 2017

Computer Security

The WANNACRY ransomware attack has impacted thousands of computers worldwide. The target of
the attack were older, unpatched versions of Windows Operating System exploiting a known Windows
vulnerability. But all computers and operating systems can be targeted.

To reduce the chances of becoming a victim of ransomware the following simple steps are recommend-
ed :

For your work computer:

Avoid downloading attachments or clicking on links found in e-mails from senders you don't recognize.
Be especially careful when dealing with email that is not digital-
ly signed.

Back up important data files to your enterprise home drive, not

the C:/ drive on your client. Should your C:/ crash or become the
victim of malware the files can still be available on the network.
Anything on the C:/ drive will be lost if the drive needs to be
reimaged.

Should you suspect malware is on your ONENET computer con-

tact the NCTS Help Desk at 626-HELP (626-4357).

For your home computers.

PATCH- Ensure you are running the latest version of your
operating system. Load security patches when they are re-
leased. MICROSOFT released patches for the WANNACRY
vulnerability in March. Ensure your antivirus software has
the most up to date signature files loaded.

BACKUP- Backup not only your data but the entire system to
an external hard drive. The operating systems vendors will
have detailed directions on how to do this at their support websites.
 USNSE Madrid Monthly Page 8
July 2017

I MPORTANT
NSE MADRID OFFICER IN CHARGE
LCDR DAN FRIAS
682-472-985

NSE SENIOR ENLISTED LEADER

YNC(EXW/SW) G. KAI PLANAS NSE POSTAL MANAGER
NSE LCPO/TRICARE REP 607-722-049 HMC(SW/AW) L. R. ODHIAMBO
HMC(SW/AW) L. R. ODHIAMBO 696-224-180
696-224-180

NSE MWR REPRESENTATIVE

NSE HOUSING VIRGINIALEE FOSS
CARMEN PEREZ-SOTO 638-191-251
639-517-076

PALOMA GARCIA-BUSTOS U.S. ARMED FORCES SENIOR

630-870-835 NATIONAL REPRESENTATIVE
PLACE HOLDER NAME
PLACE HOLDER NUMBER

NAVSTA ROTA COMMANDING OFFICER

CAPT M. D. MACNICHOLL
956-822-440 NSE OMBUDSMAN
ROMINA ARHILDI
620-14-2231
NAVSTA ROTA EXECUTIVE OFFICER
CDR N. J. HOFFMAN
956-822-440
NSE SARC/VA 24H
JUDLINE NICHOLSON, MPA
NAVSTA ROTA COMMAND MASTER CHIEF
INSPECTOR GENERAL HOTLINE 679-480-545
CMDCM M. L. BROOKS
956-822-444 0800-1630: 956-82-3232
1630-0800: 630-912-214
VPN 1-8-727-0682 SAPR VA 24H HOTLINE
ROTA:
FAMILY ADVOCACY PROGRAM +34-616-866-750
646-407-871 NAVSTA ROTA DUTY CHAPLAIN
639-101-864 SARC DUTY CELL:
DOD SAFEHELPLINE INTERNATIONAL +34 679-480-545
TOLL FREE: 001-877-995-5247 DOD SAFE HELPLINE:
SUICIDE PREVENTION HOTLINE +00-1-202-540-5962
00-800-1273-TALK

Hospital Intl Patient

Translating Services
Quiron: 628-212-357
Ambulance (Spanish only):

Emergency Assistance 902-656-067

Local Emergency Dispatch: 112 Monteprincipe: 626-253-617

Rota Security Translator (24/7): Ambulance: 629-823-493

659-441-257 Sanchinarro: 629-824-020

TRICARE SOS(24/7): Ambulance: 629-823-493

900-812-193, Option 1 Unidad Medica Angloamericana
and Ruber:
Utilize TRICARE Intl SOS
translator