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  • Flight Operations Manual (Part-A) Edition 1: Passenger Handling

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    This document provides guidelines for passenger handling during flight operations, including: 1) The Senior Purser is responsible for ensuring unaccompanied minors are not disembarked at transit stations and remain their responsibility until handed off to ground staff. 2) Transit passengers may remain onboard aircraft during stops unless local regulations prohibit it, and the Captain must ensure their safety and comfort through the cabin crew. 3) For transit passengers disembarking, the Captain must coordinate with ground staff through the Purser to ensure passengers have boarding passes and are aware of departure times, and their belongings are secure.

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    This document provides guidelines for passenger handling during flight operations, including: 1) The Senior Purser is responsible for ensuring unaccompanied minors are not disembarked at transit stations and remain their responsibility until handed off to ground staff. 2) Transit passengers may remain onboard aircraft during stops unless local regulations prohibit it, and the Captain must ensure their safety and comfort through the cabin crew. 3) For transit passengers disembarking, the Captain must coordinate with ground staff through the Purser to ensure passengers have boarding passes and are aware of departure times, and their belongings are secure.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    13 views1 page

    Flight Operations Manual (Part-A) Edition 1: Passenger Handling

    Uploaded by

    pedati
    This document provides guidelines for passenger handling during flight operations, including: 1) The Senior Purser is responsible for ensuring unaccompanied minors are not disembarked at transit stations and remain their responsibility until handed off to ground staff. 2) Transit passengers may remain onboard aircraft during stops unless local regulations prohibit it, and the Captain must ensure their safety and comfort through the cabin crew. 3) For transit passengers disembarking, the Captain must coordinate with ground staff through the Purser to ensure passengers have boarding passes and are aware of departure times, and their belongings are secure.

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    Flight Operations Manual (Part-A) Chapter 11

    Edition 1 Page 4
    Rev: 00
    Pakistan International PASSENGER HANDLING
    25th Mar, 2008

    11.2 BOARDING, OFFLOADING, It will be the Senior Pursers


    UPGRADING responsibility to ensure that no
    11.2.1 General unaccompanied minors are
    It is general policy in PIAC not to inadvertently disembarked at any
    inconvenience a large number of transit station.
    passengers to accommodate a few. In case of flight disruption at a transit
    However in compassionate or gravely station, unaccompanied minors remain
    urgent cases, Captains may use their the responsibility of the Senior Purser
    discretion to delay a flight departure. until being handed over to the
    Unless there are operational reasons appropriate ground / traffic staff.
    i.e. deteriorating weather, Captains
    will delay a departure when officially 11.2.5 Transit Passengers
    requested to do so through the General During an enroute stop where transit
    Manager Central Control. passengers are carried, onward
    Mandatory Cabin Crews must be on passengers may remain on board the
    board at all stations whenever the aircraft unless local regulations
    passengers are on board or in process prohibit this. The Captain is
    of embarking/disembarking. responsible for those remaining on
    board, and he/she shall, through the
    11.2.2 Passenger Boarding Cabin Crew, take all necessary steps
    Boarding shall normally be conducted in to ensure their safety and comfort.
    accordance with company procedures and Wherever the passengers remain on
    after clearance from the operating Captain board, it is necessary for the Cabin
    or his representative. In case the Captain or Crew to remain on the aircraft for the
    his representative is not on board, the duration of the stopover, or until they
    clearance will be obtained from the Flight are handed over to the next crew.
    Despatch who shall ensure the aircraft is In the event that transit passengers are
    serviceable and there is no significant required to disembark, the Captain
    weather at the destination aerodrome. shall liaise with the ground staff
    through the Purser in order to ensure
    11.2.3 Ramp Transfer that terminal arrangements are
    Ramp transfers of passengers and their hand satisfactory, and that those passengers
    baggage between two different aircraft is are issued with transit boarding
    not approved. passes. They should also be made
    aware of the boarding time. The
    11.2.4 Unaccompanied Minors Captain shall also take measures to
    Whenever there are fifteen or more ensure the safety of any personal
    unaccompanied minors travelling on a belongings left on board by the
    particular flight, Flight Services may passengers.
    be asked to provide a supernumerary Transit passengers shall be physically
    crew member to look after the counted and the number checked with
    children in flight without cost to the the load message. In case of any
    passengers. discrepancy, the Captain shall ensure
    Unaccompanied minors will be airline security procedures are applied.
    handed over to the Senior Purser by a
    member of ground/ traffic staff upon
    boarding.

    Controlled Document- Do not copy without prior permission of SVP Flight Operations

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