Factors - factors Associated with Maternal Satisfaction Against Ante Natal Care in Cikokol Health Center Tangerang
ABSTRACT
In efforts to reduce Maternal Mortality Rate (MMR) in Indonesia, the Ministry of
Health launched the National programs (Making Pregnancy Safer - MPS) with one strategy being pursued is to improve the quality and coverage of health services. According to data from Demographic and Health Survey at 2010. The maternal mortality rate are 263 per 100,000 live births. The maternal mortality rate in the province of Banten at 2014 are 230 cases, ranging into the spotlight associated difficulty in reaching the MDGs target in 2015 are 102 per 100,000 live births. The ability to provide health care still require improvement to higher quality. A high quality service will gives satisfaction to the patient. As a results of a preliminary study in Cikokol health center in Tangerang District on August- September 2016 there were 11 women (36.66%) are satisfied with the services of the ANC from 30 pregnant women. This study aims to determine the factors associated with maternal satisfaction of pregnant women in the ANC. This study uses an analytical study design, with cross sectional approach. Samples of this study were 47 pregnant women. The data used in this research is the primary data where expectant mothers filled out a questionnaire and the data were processed using SPSS version 17. The variable that has a significant relationship with satisfaction of pregnant women in the ANC are tangibles( p value = 0.001, p <0.05), reliability ( p value = 0.021, p <0.05), empathy (p value = 0.001, p <0.05). While the variable that no significant relationship with satisfaction of pregnant women in the ANC is responsiveness ( p value = 0.06, p> 0.05). And the assurance dimension ( p value = 0.054). Based on this research the dimensions of tangibles, reliability and empathy are associated with the level of satisfaction of pregnant women to antenatal care in Cikokol health center in Tangerang District. While there are no significant relationship with the satisfactions are responsiveness and assurance. In order to provide the satisfaction that should improve service infrastructure.