ACM Internship Kit

Management and Organization Department

RVR College of Business, De La Salle University

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1.0 INTERNSHIP OVERVIEW

1.1 The management internship consists of three alternate trimesters of twelve weeks
each, during which ACM students undergo training provided by local and
multinational companies.

1.2 During the duration of the internship, ACM interns report to the workplace
following the work and time schedule of the company. They prepare monthly
reports reviewed by their supervisors, which they submit to their advisers. At the
end of the internship, they also have an oral presentation.

1.3 Supervisors evaluate interns three times and discuss each evaluation with their
interns. The first two instances do not form part of the internship grade. The
third evaluation is equivalent to 50% of the interns grade. The adviser provides
the other half of the grade based on very specific criteria.

2.0 POLICY HIGHLIGHTS

2.1 The Management and Organization Department (MOD) credits internship work
undertaken only while enrolled in PRCACM1, PRCACM2, or PRACM3. MOD
does not entertain any student requests to credit work without enrollment.

2.2 A student enrolled in a management internship course cannot take any other
academic or non-academic subjects within the same term except THSACMG and
LASARE separately.

2.3 The internship is for 12 consecutive weeks beginning the first Monday of every
trimester. The MOD does not recognize any work rendered before the official
start of the internship.

2.4 The MOD understands that some company activities require students to be at the
workplace beyond regular working hours, and allows this provided the interns
parents approve. However, it is the Departments policy that work conducted
during the graveyard shift (10 p.m. to 6 a.m.) is STRICTLY PROHIBITED.

2.5 The MOD does not condone unprofessional behavior and unethical practices.
Students should immediately inform their adviser if they are asked to do any
activity that violates the Interns Code of Professional Conduct (ACM-F004).

2.6 For the University to credit a students subject, the Commission on Higher
Education (CHED) rules that a student must attend at least 80% of total credit
hours. Since management internships are 480, this means that an intern must
render work services for at least 384 hours. Thus, MOD recognizes that interns
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 may be absent for at most 96 hours or 12 working days, with notice. This means
that the concerned student must inform the supervisor and adviser of each
absence.

2.7 Moreover, the MOD rules that the 12 working days cannot be lumped together to
shorten the 12-week internship period, whether the absences are taken at the
beginning, in the middle, or towards the end of the internship. The MOD allows
consecutive absences only if a student has a serious illness or has to attend to
emergencies. Notwithstanding, the student must inform the supervisor, adviser,
and Internship Coordinator in writing. For this purpose, the MOD accepts an e-
mail correspondence.

2.8 Failure in a management internship renders the ACM intern ineligible to enroll in
the ACM major subjects succeeding the term of management internship. The
student must re-enroll in the management Internship that he or she failed.

3.0 PRE-INTERNSHIP

3.1 During the trimesters prior to internship, the MOD through the Business
Management Society (BMS), may conduct training seminars to help beef up the
skills of the students as well as for teambuilding purposes. Attendance in these
seminars is compulsory.

3.2 The MOD has incorporated into HUREONE, training programs that would help
prepare the students in Resume Writing, Interviewing, Conducting Oneself in the
Workplace, Telephone and E-mail Etiquette as well as Work Ethics. Attendance
in these activities form part of the HUREONE final grade.

3.3 Before students undertake their first internship, they must thoroughly read and
understand the Interns Code of Professional Conduct (ACM-F004). The Code
lists the minimum behavioral expectation of students who intern. Once
understood, students must affix their signature and submit the original hardcopy
to the Internship Coordinator, who will file the form in the interns folder.

3.4 During the term prior to any internship, prospective interns must submit to the
Internship Coordinator, at least 15 copies of their updated resume with photo.
The Internship Coordinator shall then endorse these resumes to the regular partner
companies. In addition to this, students may opt to contact the partner companies
directly or to seek internship opportunities in new companies.

3.5 In preparation of the real world, students will undergo the usual selection and
recruitment process of the different partner companies. This means the partner

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 companies may call them in to undergo preliminary interview or to take
qualifying tests. Students will also compete against one another for the internship
slots, as they will also choose among several companies.

3.6 Once accepted, the prospective intern must download and accomplish several
forms. Immediately, the student must submit to the Internship Coordinator the
Parents Clearance and Waiver Form (ACM-F006) in duplicate, signed by either
parent. The signature on this form must match the signature on file.

3.7 When the Internship Coordinator receives the signed form, he/she will issue an
endorsement letter to the partner company, signifying that the student is indeed an
ACM student who has to render 480 hours of internship. It will help if the student
already accomplishes and prints out the Endorsement Form (ACM-F007). When
signed, the student hand delivers the signed Endorsement Form with the duplicate
copy of the waiver form to the company.

3.8 Meanwhile, download the Internship Information Sheet (ACM-F008) and

accomplish the form online. Then, e-mail a copy of the completely accomplished
form to the Internship Coordinator.

3.9 Each company may have their own version of the Internship and Confidentiality
Agreements. If a company does not have a standard form, a student must
download the Internship Agreement (ACM-F009) and Interns Confidentiality
Agreement (ACM-F010), then accomplish and sign the form. The MOD needs
only a scanned copy of the signed documents e-mailed to the Internship
Coordinator.

3.10 In the first Wednesday of every trimester, the MOD calls for a General Assembly
(GA) as a venue to remind the students about the internship policies. It is also the
opportunity to meet the assigned advisers. All interns should attend the GA and
forms part of the internship grade.

4.0 INTERNSHIP PROPER

4.1 Interns shall comply with all the policies and directives of the respective
companies where they will take their internship. Interns shall follow the work and
time schedules. Consequently, declaration of No Classes at DLSU for special
occasions does not apply to the interns. The only times that a No Classes
announcement affects interns is (1) when the University specifically issues a
directive inclusive of interns or (2) in the case of national calamity. Absences that
result from these declarations will not accrue to the allowable absences for the

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 term nor will MOD require the students to make-up for the absence.
Notwithstanding, the interns must inform their respective supervisors of such
directives.

4.2 Interns must stay in close coordination with his/her assigned adviser.
Consequently, an intern must consult first with his/her adviser before taking any
action related to the internship, e.g. change of company, out-of-town/country
trips, absences due to illness or fortuitous events, failure to attend campus
activities. In case of a change in company, relay the information also to the
Internship Coordinator as it may affect the assignment of advisers. Finally, if for
any reason, an intern feels he/she cannot communicate with the assigned adviser,
then the Internship Coordinator must be informed.

4.3 Remember, the MOD prioritizes the welfare of its interns. Should an intern feel
that he/she is subjected to any kind of workplace abuse (verbal, physical,
psychological, or sexual), he/she must immediately inform the adviser who shall
raise the matter to the Department. For anything to be actionable for the current
and succeeding terms, properly document all events. An intern strengthens
his/her case if he/she is able to get witnesses to testify.

4.4 In addition, should an intern feel that he/she is asked to conduct activities that
require deception or outright unethical, he/she must immediately inform the
adviser who shall raise the matter to the Department.

4.5 On administrative matters, interns should determine whether their respective

supervisors have already handled ACM students. If not, interns must present to
his/her immediate supervisor a copy of the Supervisors Brief (ACM-C004).

4.6 Interns on subsequent internships must submit a copy of their previous

Competency Checklist (ACM-F015). This will provide supervisors with an idea
of how to manage the internship experience of the students better.

4.7 While on internship, interns must document their experience and prepare 4-week
reports (ACM-F011). The report must contain information on the work activities
and accomplishments. Moreover, interns must also include skill sets they have
learned for the period. At the end of each four-week period, the intern must
submit this report to their respective supervisor who will then be required to
evaluate and discuss the interns performance. Thereafter, the interns submit the
report with the accomplished Supervisors Evaluation Form (ACM-F012) to the
adviser at a specified time and place agreed upon by the student and adviser, but
preferably during the monthly meetings set by the adviser.

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4.8 Within the trimester, the MOD through the BMS shall organize in-school
activities. Attendance in these activities is required. The only allowable excuse is
for work reason. If this is the case, the supervisor should e-mail the adviser and
the Internship Coordinator.

4.9 Close to the end of the term, the MOD gather interns so they may accomplish the
ITEO evaluation form. Students will then be able to evaluate their company,
adviser, and the program.

4.10 All ACM interns are required to prepare and present an oral report (also known as
the culminating activity) about their learning and experiences per management
internship. It is a graded activity. Failure to comply with this activity will merit a
failing grade.

4.11 Interns should make their presentations brief, no more than ten minutes. In cases
where there are multiple interns in a department/company, the interns may
combine common slides.

4.11.1 Interns should focus on the work experience and should minimize
pictures.

4.11.2 Interns should include only a one slide description of the company and
how the company positions itself the industry

4.11.3 Interns should include one or two slides describing the assigned
department. Explain how the department contributes to the achievement
of the company mission.

4.11.4 Interns should include a description of the interns role in the department

4.11.5 Interns should describe their major contributions and present sample
output, taking care not to disclose confidential information.

4.11.6 Interns should assess their performance and map out how they fare in the
competency chart.

4.11.7 Interns should end with a description of how the experience impacts on
their future career choice.

4.12 Company representatives and the advisers attend the culminating activity of
interns, usually held at the company premises. Interns are required to clear the
contents of the power point presentation with their respective supervisors to avoid
the divulgence of confidential information.

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4.13 On the day of the culminating activity, the MOD expects interns to conduct
themselves professionally.

4.13.1 Interns must be in appropriate business attire.

4.13.2 Interns must be in the presentation room at least 15 minutes before the
actual presentation. During that time, interns must ensure that there are no
technical difficulties.

4.13.3 Interns must acknowledge the supervisors and advisers who are present
during the activity. Then, they introduce themselves for the benefit of
those who are unfamiliar with them.

4.13.4 Interns must present in straight English and not go beyond the time limit.

4.13.5 Interns may bring a camera for documentation purposes but must ask
permission before using it.

4.14 After the culminating activity, interns must submit a CD copy of the final report
and culminating presentation to their advisers, who in turn will forward this to the
Internship Coordinator. The final report must follow the format presented at the
end of this kit. The submission must contain all evidences of the work
accomplishments. Interns must also append scanned copies of the monthly
reports and evaluation sheets in the same CD.

4.15 At the end of each internship period, the student must give his/her company
supervisor the Supervisors Term-End Evaluation (ACM-F013), which will allow
the supervisor to assess the performance of the student. The supervisor must
accomplish the form and discuss the results with the student. Both the supervisor
and the student must sign on the form. The student then submits the
accomplished form to his/her adviser preferably during the culminating activity.
This will be one of the bases for the students grade for the said term.

4.16 During the culminating activity, advisers confer with the supervisors on the
performance of the students and on the merits of the internship program. To
facilitate the documentation of this conversation, advisers can accomplish or have
the supervisors accomplish the Supervisors Evaluation of the ACM Program
(ACM-F014). The adviser forwards the accomplished form to the Internship
Coordinator who will tabulate and analyze with all other similar submissions.
Interns may or may not be present during this discussion.

4.17 Moreover, interns should accomplish the Competency Checklist (ACM-F015). It

serves as a permanent tracking document of competencies that the intern
developed while in internship.

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4.18 Finally, interns may printout for their respective advisers, the Interns Final
Grading Sheet (ACM-F016). There are five components to the grade.

4.18.1 Company Rating. The host-company is required, under the agreement, to

submit a detailed evaluation of the ACM interns performance. This will
represent 50% of the course grade.

4.18.2 Professionalism. Interns are to conduct themselves utmost

professionalism. This starts from the period of recruitment that starts in
the term preceding the internship, from the submission of resumes,
through corporate interviews and testing, all through the end of the
internship program. It involves employing excellent work ethics with
emphasis on maintaining strict confidentiality. It also includes attitudes
and values of interns towards ACM administrators, corporate officials and
employees, as well as co-interns. This is equal to 15% of the course grade.

4.18.3 Submission of Reports and Attendance in Meetings. Interns must

promptly submit the required reports, following the prescribed format, to
their adviser, and must attend the regular meetings set by the adviser.
Reports would include the monthly reports and the final report. This is
equal to 15% of the course grade.

4.18.4 Campus Activity. Interns must attend all campus activities arranged by
the Department through the Business Management Society specifically for
ACM interns, including but not limited to the General Assembly. These
campus activities are meant to enhance the ACM interns skills and
capabilities. It is also used as a venue to bring ACM interns together.
These campus activities are usually held one Saturday each calendar
month at the University premises. All interns must be present during the
designated date of campus activity. It is a requirement of the program.
Only ACM interns who are assigned to important company activities
during that day are excused from the campus activity. The ACM intern
must submit to his/her adviser and the Internship Coordinator, a
certification from the company representative explaining the ACM
interns need to be present in the company versus campus activity. This
comprises 10% of the course grade.

4.18.5 Culminating Activity. Interns must be present during the designated date
of culminating activity. It is a strict requirement of the program. Failure
to present during the culminating activity will merit a failing grade,
regardless of the evaluation provided by the supervisor. Guidelines
under relevant sections of the DLSU Student Handbook will prevail in

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 situations involving attendance and examinations problems. It will be
equal to 10% of the course grade.

5.0 POST-INTERNSHIP

5.1 At the start of the trimester immediately following an internship, the MOD calls
for a debriefing session. The Internship Coordinator presides over the session.
The MOD expects all students who enrolled in an internship course the term prior
to attend this session.

5.2 The debriefing session is the venue to exchange experiences and to make
suggestions on the improvement of the course.

6.0 INTERNSHIP ABROAD

6.1 Students who wish to take their internship abroad may do so. However, it is the
responsibility of students to find the internship opportunity and to process their
own visas.

6.2 The policies applicable to local internships will also apply to international
internships. However, instead of physical visits and presentations, these will be
done virtually via videoconferencing or skype within the allowable period.

6.3 In addition, students must inform the MOD beforehand of the intention to take
internship abroad. Then students must submit in advance the Parents Clearance
and Waiver form. They may submit all other forms and documents online.

6.4 If a student going on internship is unable to attend the ACM General Assembly,
he/she must inform the Internship Coordinator who will personally meet with the
student for a one-on-one session.

6.5 The Internship Coordinator will also assign an adviser to the student. The two
must meet prior to the students departure.

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7.0 FREQUENTLY ASKED QUESTIONS

7.1 What are the prerequisites to internship?

It is obvious that one cannot proceed to the next internship without passing the
first internship. The basic prerequisite to the first internship is HUREONE,
MARKET1, and FINMAN2. There has never been an instance where a student
went on internship without fulfilling the prerequisites.

7.2 What documents do we have to submit for the internship?

There are many forms and reports that have to be submitted during the entire
internship. Even before the internship, an ACM student must submit an online
copy of the Student Information Sheet (ACM-F003) and an original hardcopy of
the Interns Code of Professional Conduct (ACM-F004). Immediately upon
accepting an internship, the intern must submit a signed copy of the Parents
Clearance and Waiver Form (ACM-F006). While on internship, interns must
gather contact information about their supervisor and accomplish the Internship
Information Sheet (ACM-F008). A copy must be e-mailed to the Internship
Coordinator. Then, interns must secure a copy of the Internship Agreement
(ACM-F009) and Confidentiality Agreement (ACM-F010) and also e-mail copies
to the Internship Coordinator. There are also two four-week reports that interns
accomplish and supervisors note. The supervisors will then evaluate the
performance of the interns. Interns must give a copy of the report and evaluation
sheet to their respective adviser. Finally, interns must prepare a culminating
paper and presentation. This too is submitted to their adviser in CD form.

7.3 Both my parents are not in Manila to sign the Parents Clearance and Waiver
Form. How do I get an endorsement letter so that I may start my internship?

MOD does not release an endorsement letter without the original signed waiver
form. Do anticipate that you will go on internship. Thus, make arrangements
with your parents ahead of time so that they can send you a signed form. For
instance, give them a copy of the waiver form and ask them to sign the document
when you already are accepted for internship. Then have them express deliver the
signed document.

7.4 I have not received any calls for interview. Is it possible that I will not find a
company for my internship?

Since the program started in 1997, there has never been an instance when a
student could not find internship work. At most, the starting date of the internship
was deferred. There is no cause for concern if the delay is only two weeks.

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 However, if a student cannot find internship immediately, we ask them to intern at
the Department temporarily where their performance is evaluated. Since 1997,
there has been less than five cases when a student interned with the Department.

7.5 I started to work with one company but after a few days discovered that the work
and/or working environment is not suitable for me. May I change companies?

Professional conduct dictates that an individual will honor ones commitment.

However, the MOD recognizes that there are some circumstances where staying
in a company may be counterproductive. If you find yourself in this situation,
immediately consult your faculty adviser. If the latter agrees that the situation is
untenable, then you may transfer company. Do note however that there is limited
leeway in the academic calendar and you must still complete the 12-week
internship. If that is impossible, your final internship grade shall include the
evaluation of the first company, on a weighted basis. In either case, you must
notify the Internship Coordinator immediately of any change in work assignment.

7.6 Do all partner companies provide allowances?

The ACM internship program was designed so that students get at least 75% of
the minimum wage as an allowance. In rare instances, there are companies that
provide less than the 75% or none at all. In these instances, interns are
compensated in some other form e.g. food subsidy, company product give-aways,
overtime benefits. In the other end of the spectrum, there are companies who
provide allowances way above the minimum wage.

7.7 What procedures do I follow if I want to intern with a company that is not yet a
recognized partner by MOD?

The MOD encourages students to take their internship with partner companies.
The rationale is that the companies are familiar with the program and are able to
provide the training exposure that the program requires. However, the MOD is
open to expanding its partner base. Sometimes, it is the student who is able to
make the arrangements for this happen. If this is the case, the student must
inform the Internship Coordinator who will make arrangements with the
prospective partner. For efficiency purposes, the student and company should be
certain that an internship opportunity will materialize before the matter is elevated
to the Internship Coordinator.

7.8 Am I allowed to go outside the company premises to conduct work-related

activities?

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 There are some instances when interns are asked to render work outside the
company premises to appreciate the companys purpose. It is also an opportune
time to meet other stakeholders of the company. The MOD allows only official
work-related activities with express, prior knowledge of your parents/guardian
and adviser. The company should shoulder all expenses related to activities
outside the office.

7.9 I cannot meet the 12-weeks of internship. Can I render overtime to complete 480
hours of internship?

ACM students need three 12-week internships, as one of the major requirements
of the degree. Shortening the 12-week per trimester requirement by rendering
extra work daily defeats the design and intent of the program. Therefore, the
MOD categorically does not allow this.

7.10 Can I start earlier with a company to end the 12-week internship earlier or simply
to render more hours?

The official time for internship is the first Monday of each academic trimester and
ends 12 calendar weeks later. MOD does not recognize any time rendered before
or after the official schedule. The only exception is if a student begins internship
after the first official day but not beyond 14 calendar days. In this case, the 12-
week period is pushed back and the student can end after the official time of the
rest of the interns but never to go beyond the online grade submission day.

7.11 I have multiple supervisors. Do all of them need to evaluate me?

There are certain companies where multiple supervisors is a norm. These

supervisors have their own system of evaluation. For some companies, each
supervisor will evaluate the intern while for other companies, the supervisors will
issue a joint evaluation. If there is more than one evaluation, regardless of the
reasons this is so, the adviser will gather the scores and use the average result as
basis of the 50% share.

7.12 Can a student fail their internship subject?

There are several reasons why a student can fail their internship. First, the intern
did not complete the 480 hours of internship for whatever reason. Second, the
intern failed to prepare for and present a culminating report. Third, the intern
violated the Code of Professional Conduct. Finally, the intern did not perform
satisfactorily and the weighted grade did not make the 70-point passing grade for
the subject. There has been only one intern since 1997 who failed to complete the
internship and thus failed the course.

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7.13 How do students get a 4.0 in the internship subjects?

There are very specific standards that an intern must meet to get a 4.0 in the
internship subjects. Your supervisor and your adviser have equal share in your
grade. Your supervisor will assess your work performance, your work habits,
your work attitude, and your overall personality fit. Your adviser will assess your
degree of professionalism, your attendance in MOD required activities, your
timely submission of reports, and your culminating presentation. Since there are
several components to your grade do not assume that your supervisor alone or
your adviser alone can determine your grade. You may get 100% in the company
but if you do not comply with the requirements set by your adviser, you may or
may not get a 4.0 in internship.

7.14 To whom does one address any concerns about the internship?

Each ACM student who goes on internship is assigned a faculty member who will
help the student transition into the workplace. Should you have any concern
about your internship, you must immediately consult your internship adviser. For
administrative matters or if you cannot get along with your adviser, you may
consult the Internship Coordinator. In the absence of both and for emergency
purposes, you may also direct your concerns to the Vice Chair.

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 Final report PRCACM1

Title page

Table of contents

Chapter One: The Management Experience

1. Describe the Recruitment/Selection process you underwent that resulted in your selection
among other candidates and your acceptance among other offers.
2. Provide a brief history/background of the company you interned with. Explain what are the
organizations services and priorities.
3. Provide a brief history/background of the department to which you were assigned. Explain
what are the departments services and priorities.
4. Describe the task assigned to you. Explain the goals of your job and how it fits in the overall
organization.
5. Describe the exceptional (versus routinary) contribution you made to help the unit perform
better.
6. Describe how this internship helped develop your skill to solve problems and think critically.
7. Describe how this internship helped you develop oral, written, and presentation
communication skills as well as interpersonal communication skills.
8. Describe how you integrated the use of technology in the workplace.

Chapter Two: Assessment of Management Internship

1. How does this management internship bring you closer to meeting the objectives of the
program?
2. How did this internship experience help develop your personal management skills?
3. How did this internship experience help plan and manage your career path?
4. How did this internship experience help you manage your resources (personal, financial)
effectively?

Chapter Three: Reflections

1. What one or two competencies do you believe are your strengths?
2. What one or two competencies do you believe require further development?
3. How would you go about further developing those one or two competencies?
4. What lessons do you expect to bring to your next internship?

Appendices

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 Final report PRCACM2

Title page

Table of contents

Chapter One: The Management Experience

1. Description of the Recruitment/Selection process you underwent that resulted in your

selection among other candidates and your acceptance among other offers.
2. Brief history/background of the company you interned with. Explain what are the
organizations services and priorities.
3. Brief history/background of the department to which you were assigned. Explain what are
the departments services and priorities.
4. Description of the task assigned to you. Explain the goals of your job and how it fits in the
overall organization.
5. Description, if any, of the exceptional (versus routinary) contribution you made to help the
unit perform better.
6. Describe how this internship helped develop your skill to solve problems and think critically.
7. Describe how this internship helped you develop oral, written, and presentation
communication skills as well as interpersonal communication skills.
8. Describe how you integrated the use of technology in the workplace.

Chapter Two: Assessment of Management Internship

1. How does this internship experience compare with the previous one?
2. How did this internship experience help develop your personal management skills?
3. How did this internship experience help plan and manage your career path?
4. How did this internship experience help you manage your resources (personal, financial)
effectively?

Chapter Three: Reflections

1. What one or two competencies do you believe are your strengths?
2. What one or two competencies do you believe require further development?
3. How would you go about further developing those one or two competencies?
4. What lessons do you expect to bring to your next internship?

Appendices

15
 Final report PRCACM3

Title page

Table of contents

Chapter One: The Management Experience

1. Description of the Recruitment/Selection process you underwent that resulted in your

selection among other candidates and your acceptance among other offers.
2. Brief history/background of the company you interned with. Explain what are the
organizations services and priorities.
3. Brief history/background of the department to which you were assigned. Explain what are
the departments services and priorities.
4. Description of the task assigned to you. Explain the goals of your job and how it fits in the
overall organization.
5. Description, if any, of the exceptional (versus routinary) contribution you made to help the
unit perform better.
6. Describe how this internship helped develop your skill to solve problems and think critically.
7. Describe how this internship helped you develop oral, written, and presentation
communication skills as well as interpersonal communication skills.
8. Describe how you integrated the use of technology in the workplace.

Chapter Two: Assessment of Management Internship

1. How does this internship experience compare with the previous two?
2. How did this internship experience help develop your personal management skills?
3. How did this internship experience help plan and manage your career path?
4. How did this internship experience help you manage your resources (personal, financial)
effectively?

Chapter Three: Reflections

1. What one or two competencies do you believe are your strengths?
2. What one or two competencies do you believe require further development?
3. How would you go about further developing those one or two competencies?
4. What lessons do you expect to bring to future jobs?
5. How did the ACM internship program help you in identifying your career goal?

Appendices

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