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Affected products
Christie Phoenix system
The Desktop Client will NOT connect until this relationship is established. After sending
the request (you will not receive a response from the request), sign in again.
Every time a different computer running the Desktop Client connects to a Phoenix
Controller for the first time, you will have to send a request to establish trust. This
includes controllers that you connected to with the previous software version.
Updated the JSON API to issue alerts and support compatibility with Christie Phoenix
Control Package for Crestron Control Systems.
Support was added for sources that are encoded by a Phoenix node with a resolution of
1400x1050.
Upgrade Instructions
Use the Update System feature in the Phoenix Web Manager to update the software.
Updates to v1.5.0, v1.6.0, v1.6.1, or later versions require an operational commitment to applying
and retaining the security updates. The addition of the security features and trust certificates in these
versions makes rollback to prior firmware versions such as v1.4 a highly laborious task. If a
controller needs to be downgraded from 1.6.0 to an earlier software version, contact customer
support for assistance.
Prior to running the Desktop Client software, you must synchronize the time on the Phoenix system
with the PC that will run the Desktop Client. To do this, use the Time option in System Settings on
the Global Page in the Web Manager to set the time and time zone of the Phoenix Controller to the
same time and time zone as the PC that will run the Desktop Client. The time setting must be set
within a 5 minute range in order to run the Desktop Client.
Known Issues
The Run in System Tray option in the Startup Mode in the Desktop Client Settings must be
checked prior to running the Desktop Client. If it is not checked, issues may occur when
creating the trust relationship for the certificate.
Workaround: Navigate to the setting and check the Run in System Tray option. Exit the
Desktop Client software and restart it as an administrator.
Interlaced formats are not supported. Use progressive scan video formats with Phoenix and
Quad-T. Best practice with HD devices such as cameras, satellite, or cable receivers is to
configure the device to output 720p. Progressive scan video supplies superior image quality to
interlaced content, particularly material that includes motion.
For walls that are configured with the Enable Frame Synchronization option set to
BackChannel and repeatedly transitioning sources on the wall (manually or changing
layouts), the audio for a wall will sometimes crackle or stutter.
Workaround: To clear the problem, use the Desktop Client to reset the decoder network
streams. Right click on the source that is playing the audio for the wall and select Reset
Decoder Network Streams.
Technical Support
North and South America: +1-800-221-8025 or Support.America@christiedigital.com
Europe, Middle East, and Africa: +44 (0) 1189 778111 or Support.EMEA@christiedigital.com