Professional Documents
Culture Documents
Input
The input for system alarms is the data from UFM tool
List of nodes and their login procedure including IP, login id and pwd
MOPs for catching alarms from UFM & troubleshooting
Process
1. Monitor the UFM tool for alarms
2. Perform Basic troubleshooting
3. Create TT/TSK if required for next level support
Output
TT for the FM Team
7.2 Copy the MO data from 4th row below the row which has alarm text in summary column. In the
snapshot below MO is RXOTS-307-7-3.
7.3 Block/Unblock MO by below commands
rxbli:mo= MO;
rxble:mo= MO;
7.4 If command is not executed successfully , then wait for 10 seconds
7.5 If command is not executed successfully , then wait for 10 seconds
8.1 If MO is in FAIL state, then process block/unblock command again. If it is still FAIL, then create TT
and assign to L2 as per steps provided in common section. The MO State should be OPER as
below. If OPER, then attach RCA to TT as per steps in common section
9.6 If status is not OK, create TT and assign to OSS as per steps provided in common section. If OK,
assign TT to L2
10 For alarm type CCITT7 SIGNALLING LINK FAILURE, perform below steps
10.1 Get alarm details from Excel data
10.2 Get Link State details from below command
<c7ltp:ls=all;
END
10.3 Then Check Media details using below command
<c7ldp:ls=all;
END
10.4Get details of media device using below command. Copy sub-string after DEV-
<exscp:dev=C7STH-33;
DEV SNTINL
RTLTT2-319 4
END
10.6Get DIP Details by entering command as below and search for DEV in dev column as below. Search against
SNTINL value in below column and copy parallel DIP value
12 For alarm type Radio X-ceiver Administration Managed Object Fault and alarm slogan as BTS
Internal perform steps as below
12.1Check alarm status after login to BSC
12.2Copy MO from alarm data , convert it to TG(RXOCF-xxx to RXOTG-xxx) and Enter command to get fault
codes at TG by entering below command:
12.3Copy fault code from above step. In above snapshot fault code is 2A-9 for CF type MO. Search for this fault
code in MO Fault Code Template. Please refer Appendix for Fault Code Template
12.4 Create TSK and assign to Field as per steps in common section with fault code details. If Fault Code not
found, assign to L2
13 For alarm type RADIO TRANSMISSION IP GB INTERFACE FAULT perform below steps
13.1Get alarm details from excel data including BSC/CELL id
13.2Check alarm status after login to BSC
13.3Enter below four commands on the cell in sequence
rlgrp:cell=CELL ID
rlgse:cell=CELL ID
rlgsi:cell=CELL ID
rlgsp:cell=CELL ID
13.4If GPRSSUP status is Yes on Cell, attach RCA to TT. Else create TSK for Field
14