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ARTIFICIALLY INTELLIGENT BUSINESS

Artificial intelligence is already


extensively used by enterprises,
both directly and indirectly, and
has had a profound effect on how
many major industries operate.
Here is an overview of AI adoption

38% 88% levels and surveyed opinions


of senior decision-makers and
technology executives to show its
impact on organisations

of businesses are using AI of those that dont use AI said


technologies in the workplace they are using technologies
Narrative Science 2016 which rely on AI

AREAS OF THE BUSINESS PLANNING TO INVEST IN AI AI MATURITY LEVELS BY SECTOR


BUSINESS LEADERS LISTED THEIR TOP FIVE CHOICES SECTORS WERE RANKED ON OPPORTUNITIES AND CHALLENGES IN ADOPTING AI, AND GIVEN A
SCORE OF ZERO TO 100 PER CENT

Data collection Pharmaceuticals/


and data processing 88% life sciences 58%

Customer service 79% Automotive


54%
and aerospace

Marketing 60% Telecommunications 52%


Research
and development 58% Energy, oil and
gas, and utilities 51%
Management 54%
Manufacturing 50%
Sales 50%
Fast-moving
consumer goods 50%
Production 40%
Healthcare 50%
Distribution 23%
Financial services 47%
Human resources 17%

Accounts 15% Retail 44%

Others 15% Public sector 32%


AI Business 2017 Infosys 2017

BUSINESS IMPACT OF AI
WILL AI/MACHINE-LEARNING/DEEP-LEARNING HAVE AN IMPACT ON THE WORK YOU ARE DOING?

45% 24% 23% 5% 4%

Yes, Yes, it will have an impact Yes, it will have an impact Unsure if it will have No it will not have
it already has in the next one in the next 12 months an impact any impact
to three years
insideBIGDATA 2017

MOST IMPORTANT BENEFIT THAT AI SHOULD PROVIDE BUSINESSES


TOP CHOICE OF BUSINESS AND TECHNOLOGY EXECUTIVES

38% 27% 14% 10%


7% 4%

Predictions on activity related Automation of manual Monitoring and alerts to Increase quality of Recommendations related Others
to machines, customers or and repetitive tasks provide assessments on communications with customers to internal issues or
business health the state of your business customer-facing efforts
Narrative Science 2016

BIGGEST CHALLENGES/BARRIERS TO CHOOSING AND IMPLEMENTING AI


PERCENTAGE OF BUSINESS LEADERS THAT RATED THE FOLLOWING A CHALLENGE OR BARRIER

67% 42% 42% 40% 38% 27% 17% 17% 15%

Lack of understanding Training/ Internal culture Financial Data management Concerns about Concern about Maintenance Others
about capabilities/ education investment customers and employees of AI
limitations societys response responses

AI Business 2017

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