A.Personal EffectivenessDemonstrates self-awareness and personal capability.

Not at All
1
Identifies own strengths and limitations.
Seeks opportunities for self-development.
Takes initiative to clarify own responsibilities and accountabilities with others.
Takes on different responsibilities to enhance learning.
Applies lessons learned to new situations.
Seeks feedback about their impact on others.
Maintains confidentiality.
Maintains wellness by balancing work demands with personal priorities.
Manages stressors to remain engaged and productive.
Demonstrates effective time management skills.

B. Commitment to Quality Improves work practices to achieve desired results and support Productivity.
Seeks opportunities to improve work practices.
Generates ideas for improvement.
Actively participates in implementing improvement initiatives.
Pays attention to the quality of his/her work.
Maintains quality standards of his/her work.
Monitors work results.
Evaluates work results to determine productivity.

C. Navigating Change Demonstrates adaptability and resilience in response to changing work environmen
Seeks information about impacts of change to the work environment.
Demonstrates a willingness to view change from a positive perspective.
Manages personal reactions in the face of changing circumstances.
Is flexible in adopting changes to work priorities and practices when the need arises.
Learns relevant knowledge and skills to meet changing requirements.
Maintains effective working relationships during change.
D. Communication Communicates effectively in conversation and writing with a broad range of people.
Uses a communication style and method that is most effective for the situation.
Communicates in a tone and manner that demonstrates respect.
Listens without interrupting.
Asks questions to clarify understanding.
Speaks using clear language that is appropriate to the audience.
Writes clearly and concisely.
Communicates issues in a timely fashion.
Demonstrates awareness of, and responsiveness to, verbal and non-verbal differences across cultures.

D. Communication Communicates effectively in conversation and writing with a broad range of people.
Uses a communication style and method that is most effective for the situation.
Communicates in a tone and manner that demonstrates respect.
Listens without interrupting.
Asks questions to clarify understanding.
Speaks using clear language that is appropriate to the audience.
Writes clearly and concisely.
Communicates issues in a timely fashion.
Demonstrates awareness of, and responsiveness to, verbal and non-verbal differences across cultures.
E. Building Equitable Relationships Builds and maintains equitable relationships.
Welcomes different perspectives to expand understanding of others
Seeks areas of common interest to strengthen relationships.
Demonstrates respect and courtesy to others
Follows through on commitments.
Acknowledges the unique needs of others.
Gives others the benefit of the doubt

F. Teamwork Actively collaborates with others to produce desired results in a supportive environment.

Shares knowledge, expertise and encouragement to strengthen team performance.

Supports the team by pitching in to help when necessary.
Shares accountability for team results.
Supports the constructive resolution of conflict.
Collaborates with team members to solve problems.
Stands behind team decisions even if it is not his/her choice.
Recognizes accomplishments of others.
Appreciates the different strengths of team members.

G. Service Focus* Effectively assists and serves members of the University community to meet their need
Acknowledges stakeholders concerns and issues.
Clarifies stakeholder expectations.
Provides feedback on the status of request.
Takes appropriate steps to resolve problems.
Balances stakeholder expectations with practical realities
Provides alternative solutions when original request cannot be met.
Reports on barriers to effective delivery.
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